Future lines Activity and sustainable development report 2017 The RATP group has developed unique long-standing expertise as a multimodal operator. It is currently devising solutions to support the transformation of smart cities: more human, increasingly connected, easier to live in. It is inventing new routes and readying new destinations. It is tracing the future lines of urban mobility. Highlights Partner of smart cities Service Château Rouge \ Lorient Engineering and transport Rosny-sous-Bois \ Washington Sustainable city London \ Porte de Gentilly Innovation Porte de Versailles \ Casablanca Development Vannes \ Hong Kong Talents Noisiel \ Doha Key figures Condensed financial and CSR information Partner of smart cities RATP GROUP – ACTIVITY AND SUSTAINABLE DEVELOPMENT REPORT The RATP group at a glance, in 2017 Present in countries across continents , employees, 16 million journeys with over , per day in Île-de-France Integrated know-how The RATP group’s unique expertise Nearly €. billion in in the fields contractual investments of operations, service, combines the strength of mass transport with Île-de-France maintenance Historic territory Mobilités and engineering with multimodal fluidity, skilfully handles in Île-de-France — RATP the complexity of urban challenges and Operating one of the world’s densest The RATP group is one fulfils customisation requirements. multimodal networks in Île-de-France of the leading players Expert subsidiaries in the world in terms of urban mobility As a privileged partner of smart cities — RATP Dev Operates and maintains urban and interurban in France and throughout the world, networks in France and abroad — Ixxi the Group designs, operates and maintains Ticketing, passenger information and operational support systems efficient, safe transport networks. It is — Systra Consulting and engineering for the designing Recognised constantly innovating in response to the of transport infrastructures (joint subsidiary expertise in all urban with SNCF) transport modes challenges facing the cities of the future. — SEDP Manages and develops real estate and land assets — Promo Métro Management of retail areas (metro and suburban railway stations, ground floor retail) Metro Tramway Urban and Train — Logis-Transports interurban buses Constructs and manages social housing — Telcité Deploys and operates a fibre-optic network — RATP Capital Innovation Direct investments in start-ups and holdings Sightseeing Transport Cable Maritime in target investment funds on demand shuttle Partner of smart cities RATP GROUP – ACTIVITY AND SUSTAINABLE DEVELOPMENT REPORT Mobility is now one of the major topics of public debate. What are your thoughts on this? Catherine Guillouard: The mobility sector is currently undergoing major changes. Firstly, the world’s population is and will become increasingly urban, with the result that there is a growing need for mobility in cities, and especially megacities. This development raises questions for cities and all the stakeholders supporting them. It nurtures an increasingly strong desire to create the conditions for a sustainable, inclusive, We are both connected, efficient and, in other words, smart city. Secondly, practices and a mobility customs are changing. The collaborative and sharing economy now permeates services operator all business sectors, including, of course, our own, giving rise to new models that and a player in have to find their place, alongside mass transport modes. We are also witnessing the transformation a dual technological revolution: electric propulsion – with the ramping up of the Interview with of smart cities. world’s electric vehicle fleet – and digital technology. Finally, with the growing Catherine Guillouard awareness of environmental issues, stakeholders’ expectations of transport RATP Chairwoman and CEO operators are very high. Partner of smart cities RATP GROUP – ACTIVITY AND SUSTAINABLE DEVELOPMENT REPORT Is the Group able to rise to these accounts for part of it, but not all: are essential aspects since they enable challenges? the automation of line , the upgrading Facing the challenges us to prepare for the future and succeed of RER suburban line infrastructures, of new forms of mobility in our transformation. Motivating our C.G.: At any rate, it is now in one of the continuation of the Bus plan employees and renewing our social the best positions to do so. I don’t know and the purchasing of new rolling stock To consolidate its leading position contract are also essential cornerstones of any other operator worldwide that in sustainable, connected urban also actively involved our teams. mobility and as a privileged if we want to compete with the best. I will carries million people each day by also confirmed our expertise as also pay close attention to our financial metro, bus or tram, with such a high partner of smart cities, the RATP an operator as well as our advisory and group has developed four strategic performance so as to strengthen our level of safety and quality of service, design role with transport authorities, priorities within the framework profitability and our investments and in countries around the world, with its in France and worldwide. The proof of its Challenges plan. succeed in the contract with Île-de-France core business in the Île-de-France region. of this is the renewal of all RATP Dev Mobilités for -. It is also Confirming operational In addition, few know how to combine contracts in France and the winning essential for us to meet the highest RATP’s “long-standing” know-how with excellence of new contracts, such as in Lorient, To provide its customers with an optimum ethical, compliance, piloting and the capacity for innovation. We are now as well as international successes, level of service, the Group strives to attain reporting standards. Finally, we must able to offer integrated multimodal such as in Morocco and Qatar. maximum performance in all its be even more open to our stakeholders solutions combining carpooling, activities. Its aims are to develop a On the strength of these successes, service-oriented culture, continue to – local authorities, consumer associations, car-sharing and autonomous shuttles. we now have a clear road map indicating maintain a high level of performance, NGOs and professional organisations – We are a stakeholder in the energy enhance the security of its networks the direction we need to follow. and strengthen its position as a creator with the development of a policy transition, with very ambitious aims: As soon as I took over as head of the and manager of infrastructures for the of institutional relations at Group level, reduce our energy consumption by % Group, I followed up on the different regions. in order to turn them into long-term and halve our greenhouse gas emissions Challenges strategic plan, which resulted Preparing for competition partners. and developing in France by , compared to . As a key from a broad consultation with all the player in connected mobility, we aim to The company is preparing itself and its company’s employees. employees for the opening to competition What do you want for ? constantly improve the quality of service With the strategic directions I proposed in Île-de-France in order to be ready for the first tenders in the region and provided to our passengers through our at the end of , it is all about moving C . G .: For us to be the preferred digital programmes. We thus have all the win new contracts in France. mobility services operator chosen from thoughts to action. Our basic Becoming a privileged partner assets needed to become a global leader assets are excellent, but we still need to by the greatest number of people: in sustainable and connected urban of smart cities by passengers looking for innovative strengthen them, with four strategic To develop its commitment to new forms mobility. priorities: operational excellence, of mobility, the company relies on its services, by transport authorities in performance in CSR and proposes successful opening up to competition, France and worldwide, by those seeking innovative solutions based on its data the best mobility solutions for their area, How do you assess and what support for smart cities and finally and digital assets as well as its industrial development in France and abroad. and real estate properties. by applicants wanting to develop their is your current road map? Pursuing development expertise and enter a stimulating working C . G .: The year was particularly wide- in France and abroad environment, by start-ups who need to ranging with a high level of investment How do you move from thoughts The Group is stepping up its development be supported to make their innovations to action? in order to become one of the world in upgrading and extending our long- leaders in urban mobility in the long flourish. This is the ambition that we are standing network. Few companies have C . G .: By working as a team, at all term, thanks to its traditional know-how all working towards today, with pride and an investment programme that levels in the organisation and leveraging as well as that of its subsidiaries. confidence. represents % of their turnover. several aspects. First of all in terms of The momentum provided by Grand Paris innovation and digital technology, which Partner of smart cities RATP GROUP – ACTIVITY AND SUSTAINABLE DEVELOPMENT REPORT Expert in 100% driverless metros Automated driverless metros Confirming are one of the most eff ective solutions to prevent saturation of networks and increase operational excellence their capacity. It is less As a multimodal operator in urban environments in Île-de- energy-intensive, safer and more regular. It also means France, the RATP group has developed unique skills in different that the transport off er can areas of its activity (operations, engineering, maintenance, be adjusted in real time to suit service) with a recognised level of excellence both in France requirements. As a pioneer and abroad. These high standards apply as much to large of automated driving control infrastructure and line modernisation plans as to the systems, the RATP group development of the company’s real estate assets.