Community Services – South West City
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COMMUNITY SERVICES – SOUTH WEST CITY 10 August 2020 – 2 September 2020 Community Services – South West City – September 2020 DOCUMENT PROPERTIES Contact for enquiries and proposed changes If you have any questions regarding this document or if you have a suggestion for improvements, please contact: Contact Officer: Chandler Giles Title: Senior Coordinator, Neighbourhood Development Program: Community and Culture Phone: (08) 8203 7570 Email: [email protected] Record Details HPRM Reference: ACC2020/134309 HPRM Container: 2004/02764-4 i Community Services – South West City TABLE OF CONTENTS Document Properties ............................................................................................................... i Table of Contents ................................................................................................................... ii 1. Summary ...................................................................................................................... 1 2. Background .................................................................................................................. 1 3. Consultation and Responses ........................................................................................ 2 4. Key findings.................................................................................................................. 3 5. Conclusion ................................................................................................................... 5 ii Community Services – South West City – September 2020 1. SUMMARY From 10 August 2020 to 2 September 2020, the City of Adelaide (CoA) sought community feedback using a variety of online, hard copy and other media avenues on what community services community and patrons of the Adelaide South West Community Centre (ASWCC) value in their local area; more specifically, feedback forms asked: If they utilise the community services/facilities at the ASWCC; • To highlight the 3 most important aspects of the ASWCC they value the most; • To highlight the 3 most important aspects of any community facility they value the most; • Would they like Council to consider other ways to provide community services in the south west; and • Any other feedback regarding Community Services - South West City. 2. BACKGROUND In 2004, residents identified the building at 171- 173 Sturt Street known as the ASWCC as their preferred site for a local neighbourhood facility and in July 2005, the ASWCC was officially opened. Since then, the ASWCC has provided a focus for resident connection, wellbeing and community building. It currently provides a meeting place and event venue for a range of community and special interest groups, a variety of community programs, as well as a number of services including public computers, library selection, collection and return services, and a location for city residents to pick up kitchen caddies and compostable liner bags, and information on CoA promotions, programs and services. The current lease over the property at 171 Sturt Street expires on 28 February 2021 and as such, Council conducted community engagement to understand the needs of the community to help inform how we can best deliver these services for the community into the future beyond the current lease. For the purposes of this engagement, the “South West City” was defined as approximately 500 metres around Iparrityi/Whitmore Square. The purpose of this was to capture feedback from a broad range of community members across different neighbourhoods in the south west and city south. 1 Community Services – South West City Figure 1 Community Services – South West City Consultation Map 3. CONSULTATION The community engagement was undertaken from 10 August 2020 to 2 September 2020. Key activities in this engagement included: • Direct stakeholder engagement via email or face-to-face interaction including volunteers, users of the centre, local organisations, schools, City South Association, South West City Community Association (SWCCA), local businesses and hire groups • A City of Adelaide Community electronic newsletter to a database of 5,477 people • YourSay web page with consultation pack, FAQs, online discussion board and direct email to database • Site signage at various public locations in the engagement area • Social media, including Facebook and twitter posts Responses to questions have been collated and analysed and the findings discussed below. The key demographics of respondents and their verbatim feedback are outlined in Appendix 1. A community meeting was also held at the ASWCC on 9 September 2020 hosted by SWCCA to discuss the future of the ASWCC. 2 Community Services – South West City – September 2020 3.1 Feedback Forms – Online and Hardcopy The consultation online through the Your Say Adelaide site produced a total of 61 responses and an additional 18 were submitted by hard copy. 6 of the 18 hard copies were not completed as per the instructions and cannot be compared with the online responses. Where possible, the responses have been collated, but for some questions this was not possible and as such have been separated in the report. Verbatim comments are provided in Appendix 1. 3.1.1 Responses to the question, “Do you currently use the community services/facilities at the Adelaide South West Community Centre (ASWCC)?” for both online and hard copy were as follows: Figure 2: Collated Responses 3.1.2 Responses to the question, “In terms of the ASWCC, what do you value the most? (Tick the 3 most important to you)” were as follows: Figure 3: Online Responses Figure 4: Hardcopy Responses 3 Community Services – South West City 3.1.3 Responses to the question, “What aspects of any community facility do you value the most? (Tick the 3 most important to you) “were as follows; Figure 5: Online Responses Figure 6: Hardcopy Responses 4 Community Services – South West City – September 2020 3.1.4 Responses to the question, “Would you like Council to consider other ways to provide community services in the south west?” for both online and hardcopy were as follows: Figure 7: Collated Responses 3.2 Other Feedback and Submissions Council also received five direct emails from individuals, three direct emails submissions from community groups and one phone call. Verbatim email comments and copies of the submissions have been provided in Appendix 1. Feedback from the community meeting hosted by SWCCA on the 9 September 2020 included that they wanted to see Council secure a new building larger than the current ASWCC site located west of Morphett street and that can be used as a flexible and multiuse space. They also were interested in Council exploring partnerships to deliver a variety of activities on site. CONCLUSION Some of the key community engagement results include: • Respondents were primarily existing users of the ASWCC with a demographic prolife as being older than 50 years of age, mostly female and CoA rate payers • In terms of the ASWCC, respondents said they valued a meeting space and event venue, programs and activities offered and community connections and socialising • In terms of any community facility, community said they valued flexible, multiuse spaces, accessible and inclusive of a range of people and communities and within walking distance • Respondents indicated they would like Council to consider delivering programs in Park Lands, playgrounds, streets, verges and pocket parks • There was strong feedback throughout the consultation that respondents would prefer Council to investigate relocating the ASWCC to a new building that is staffed, for community to use beyond the end of the current lease. 5 Community Services – South West City – September 2020 APPENDIX 1 3.3 Key demographics 3.3.1 Over 90% of respondents live, work, study or play in the "South West City" and of those respondents, people identified themselves as mostly people who live or play in the South West. Please note respondents could tick multiple options. 3.3.2 When asked if respondents were CoA Rate Payers, 56% replied Yes, 39% replied No and 5% did not answer. 3.3.3 61% of respondents identified as Female, 35% Male and 4% Other. 3.3.4 Of the 23 respondents who answered their year of birth, 20 of them were born prior to 1970 and 3 were born after 1970. 3.4 Verbatim Comments on Online and Hardcopy submissions Respondents who ticked “other” for question 3 - In terms of the ASWCC, what do you value the most? 1. The skilled and experienced staff in providing the valuable role of connecting and supporting the very diverse needs of the community - from the Chinese Welfare Group to yoga and providing much needed facilitation for the many different social services 2. Childhood Immunisations 3. I value most that the Centre having started with the clear intent of being welcoming of everyone, providing space for locals to meet about local issues and being activities focused as a basis for people to get to know each other, the Centre has developed in line with suggestions made by locals and others using the Centre, within the scope of its current building. 4. I think it's wrong to insist that I limit my choice to only three activities or services that I value about ASWCC. I could tick most of the above options as contributing to what I value most about the community centre in Sturt Street. 5. find out more activities that help me improve my skills, knowledge and life 6. I take Spanish lessons there, which has been for 2 years now. I have met and made friendships with several people, which has expanded