Bab Iii Pembahasan

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Bab Iii Pembahasan BAB III PEMBAHASAN 3.1. Tinjauan Umum Organisasi PT. Pos Indonesia (Persero) 3.1.1. Sejarah Singkat PT. Pos Indonesia (Persero) Sejarah mencatat keberadaan Pos Indonesia begitu panjang, Kantor pos pertama didirikan di Batavia (sekarang Jakarta) oleh Gubernur Jenderal G.W Baron Van Imhoff pada tanggal 26 Agustus 1746 dengan tujuan untuk lebih menjamin keamanan surat-surat penduduk, terutama bagi mereka yang berdagang dari kantor-kantor di luar Jawa dan bagi mereka yang datang dari dan pergi ke Negeri Belanda. Sejak itulah pelayanan pos telah lahir mengembang peran dan fungsi pelayanan kepada publik. Setelah Kantorpos Batavia didirikan, maka empat tahun kemudian didirikan Kantorpos Semarang untuk mengadakan perhubungan pos yang teratur antara kedua tempat itu dan untuk mempercepat pengirimannya. Rute perjalanan pos kala itu ialah melalui Karawang, Cirebon dan Pekalongan. Pos Indonesia telah beberapa kali mengalami perubahan status mulai dari Jawatan PTT (Post, Telegraph dan Telephone). Badan usaha yang dipimpin oleh seorang Kepala Jawatan ini operasinya tidak bersifat komersial dan fungsinya lebih diarahkan untuk mengadakan pelayanan publik. Perkembangan terus terjadi hingga statusnya menjadi Perusahaan Negara Pos dan Telekomunikasi (PN Postel). Mengamati perkembangan zaman dimana sektor pos dan telekomunikasi berkembang sangat pesat, maka pada tahun 1965 berganti menjadi Perusahaan Negara Pos dan Giro (PN Pos dan Giro), dan pada tahun 1978 berubah menjadi 15 16 Perum Pos dan Giro yang sejak ini ditegaskan sebagai badan usaha tunggal dalam menyelenggarakan dinas pos dan giropos baik untuk hubungan dalam maupun luar negeri. Selama 17 tahun berstatus Perum, maka pada Juni 1995 berubah menjadi Perseroan Terbatas dengan nama PT Pos Indonesia (Persero). Dengan berjalannya waktu, Pos Indonesia kini telah mampu menunjukkan kreatifitas dalam pengembangan bidang perposan Indonesia dengan memanfaatkan insrastuktur jejaring yang dimiliki yang mencapai sekitar 24 ribu titik layanan yang menjangkau 100 persen kota atau kabupaten, hampir 100 persen kecamatan dan 42 persen kelurahan atau desa, dan 940 lokasi transmigrasi terpencil di Indonesia. Seiring dengan perkembangan informasi, komunikasi dan teknologi, jejaring Pos Indonesia sudah memiliki lebih dari 3.800 Kantorpos online, serta dilengkapi electronic mobile pos di beberapa kota besar. Semua titik merupakan rantai yang terhubung satu sama lain secara solid & terintegrasi. Sistem Kode Pos diciptakan untuk mempermudah processing kiriman pos dimana tiap jengkal daerah di Indonesia mampu diidentifikasi dengan akurat. Berdasarkan sejarah diatas mengenai PT. Pos Indonesia penulis melakukan observasi dan wawancara pada Kantor Pos Fatmawati Indonesia Jakarta Selatan 12000 pada tanggal 01 Juni 2018 sampai dengan 05 Juli 2018. Penulis memperoleh data perusahaan sebagai berikut: DATA PERUSAHAAN Nama Perusahaan : Kantor Pos Jakarta Selatan 12000 Alamat Perusahaan : Jalan RS Fatmawati No. 10 Jakarta Selatan 17 Nomor Telepon : (021) 7500223, (021) 75900951 Nomor Fax : (021) 7503009 Kode Pos : 12000 Website : www.posindonesia.co.id VISI Menjadi raksasa logistik dari timur. MISI 1. Berperan penting sebagai aset yang berguna bagi bangsa dan negara. 2. Menciptakan tempat berkarya yang menyenangkan guna berkontribusi secara maksimal. 3. Menyediakan layanan prima yang menjadi pilihan pertama bagi para pelanggan. 4. Senantiasa berjuang untuk memberi yang lebih baik bagi stakeholders utama. TAGLINE Kami membawa misi. KREDO Sumber daya ada batasnya, tetapi kreativitas tak terbatas. Dengan iman kepada Tuhan dan persatuan, kita menuju kejayaan. 18 3.1.2. Struktur Organisasi Dan Tata Kerja PT. Pos Indonesia (Persero) Setiap perusahaan memiliki struktur dan tata kerja sendiri, agar manajemen perusahaan dapat berjalan efektif dan terkendali sesuai apa yang tertera pada struktur dan tata kerjanya. Berikut struktur dan tata kerja pada bagian Pelayanan Kantor Pos Jakarta Selatan 12000. MANAJER PELAYANAN ASMAN (Asisten Manager) STAF PELAYANAN PELAYANAN (Manifest) LOKET LOKET LOKET JASA SURAT BENDA KEUANGAN DAN POS DAN PAKET MATERAI Sumber: SDM PT. Pos Indonesia (Persero) Gambar III.1. Struktur Organisasi PT. Pos Indonesia (Persero) Berdasarkan struktur organisasi diatas, dan hasil observasi yang dilakukan penulis pada tanggal 01 Juni 2018 sampai dengan 05 Juli 2018 berikut tata kerja pegawai pada PT. Pos Indonesia (Persero) Jakarta Selatan khususnya pada bagian Pelayanan Kantor Pos Jakarta Selatan: 19 1. Manajer Pelayanan Manajemen Pelayanan memiliki tata kerja sebagai berikut: a. Bertanggung Jawab kepada Wakil Kepala Kantor Pos Bidang Bisnis. b. Melaksanakan dan mengendalikan pengelolaan layanan loket surat dan paket, jasa keuangan (pospay, wesel pos, dan jasa keuangan lainnya). c. Membuat uraian tugas (Job Description) di bagiannya sesuai dengan ketentuan yang berlaku sebagai pedoman kerja. d. Mengawasi proses komplen di bagian Customer Service. e. Melakukan koordinasi dengan helpdesk jika terdapat masalah dalam transaksi loket. 2. Asman (Asisten Manager) Pelayanan Manajemen Pelayanan memiliki tata kerja sebagai berikut: a. Memberikan kemudahan dalam hal pelayanan. b. Memberikan pelayanan yang baik dan cepat. c. Mengawasi proses pelayanan di Loket. d. Membantu petugas jika ada hal-hal yang hendak ditanyakan. e. Mencetak rekapitulasi transaksi loket (IPOS, RSPos dan PosPay). 3. Loket Jasa Keuangan Manajemen Pelayanan memiliki tata kerja sebagai berikut: a. Melaksanakan apa yang diperintahkan oleh atasan. b. Mempersiapkan peralatan yang dibutuhkan untuk pelayanan. c. Mempersiapkan panjar loket jika dibutuhkan. d. Mengaktifkan komputer. e. Membuat neraca Loket. 20 f. Membuat neraca N2 Online. g. Menyerahkan uang hasil transaksi ke Kasir. h. Melayani khusus jasa keuangan. 4. Loket Surat Dan Paket Manajemen Pelayanan memiliki tata kerja sebagai berikut: a. Melaksanakan apa yang diperintahkan oleh atasan. b. Mempersiapkan peralatan yang dibutuhkan untuk pelayanan. c. Mempersiapkan panjar loket jika dibutuhkan. d. Mengaktifkan komputer. e. Membuat neraca Loket. g. Membuat neraca N2 Online. f. Menyerahkan uang hasil transaksi ke KasirLoket Benda Pos Dan Materai. g. Melayani khusus surat dan paket. 5. Staf Pelayanan (Manifest) Manajemen Pelayanan memiliki tata kerja sebagai berikut: a. Melaksanakan apa yang diperintahkan oleh atasan. b. Mengambil barang dari loket ke bagian pembuatan manifest. c. Melakukan Packing barang yang diinginkan oeh publik. d. Melakukan sortir kiriman (Doukumen Barang) yang sesuai dengan jenis produknya. e. Membuat manifest serah ke Puri Kirim. f. Membuat Neraca Pengawasan manifest. 21 g. Melakukan serah terima dokumen barang dari bagian layanan ke bagian Puri Kirim dengan bukti serah manifest. h. Membantu manajer melakukan transaksi di loket jika terdapat antrian yang panjang. 3.1.3. Kegiatan Usaha Organisasi Secara umum tujuan suatu perusahaan yaitu melayani kepentingan umum. Untuk mencapai tujuan tersebut tentu perusahaan memiliki kegiatan usaha yang dilakukan. Berdasarkan observasi penulis pada Kantor Pos Fatmawati Jakarta Selatan, berikut kegiatan usaha yang dilakukan: 1. Surat dan Paket Yang termasuk dalam kategori surat dan paket, yaitu: a. Pos Express merupakan layanan premium milik Pos Indonesia yang dimana Kantor Pos Jakarta Selatan juga menjalankan kegiatan usaha tersebut untuk pengiriman cepat dan aman dengan jangkauan luas ke seluruh wilayah Indonesia. Menjadi pilihan tepat dan terpercaya untuk mengirim dokumen, surat, paket serta barang dagangan online. b. Surat Pos Biasa (Standar) Layanan pengiriman dokumen, surat, dan kartu pos untuk semua lapisan masyarakat menggunakan prangko sesuai dengan tarif yang berlaku untuk wilayah tertentu. Kemudahan akses dan jangkauan pelayanan. Surat Pos Biasa dapat dikirim melalui loket Kantor Pos. 22 c. Paket Pos Biasa Pengiriman barang melalui Paketpos Biasa menjangkau seluruh pelosok Indonesia. d. Paket Pos Kilat Khusus Pos Kilat Khusus merupakan layanan milik Pos Indonesia untuk pengiriman aman dan cepat dengan jangkauan luas ke seluruh wilayah Indonesia. Menjadi pilihan tepat dan terpercaya untuk mengirim dokumen, surat, paket serta barang dagangan online. e. Express Mail Service (EMS) merupakan layanan Premium PT. Pos Indonesia (persero) untuk pengiriman dokumen dan barang dagangan ke luar negri. Layanan pengiriman surat atau barang dengan standar waktu penyampaian maksimum H+5 dalam jaringan internasional terbatas. Kiriman express ke 83 negara yang masuk dalam jaringan Express Mail Service (EMS). Pengiriman maupun penerimaan dapat melakukan pelacakan kiriman secara elektronik. 2. Jasa Keuangan Kantor Pos Jakarta Selatan tidak hanya melayani jasa surat dan pake saja tetapi juga melayani jasa keuangan. Yang termasuk dari jasa keuangan, yaitu: a. Pospay adalah pelayanan pembayaran berbagai tagihan dan angsuran dengan pelayanan yang lebih cepat dan sangat memudahkan saat bertrasaksi. Cukup di satu tempat, melakukan pembayaran berbagai tagihan dan angsuran apapun di Kantor Pos Jakarta Selatan. Pembayaran tagihan dan angsuran yang disediakan diantaranya : Pembayaran 23 rekening telepon, seluler, listrik, pajak, asuransi, dan lain-lain. Pelayanan pembayaran dengan Pospay di Kantorpos begitu mudah, lebih dekat, lebih cepat,dan aman karena menggunakan Sistem Online Payment Point (SOPP) yang telah menjangkau hingga 4.800 jaringan Kantorpos di seluruh Indonesia. b. Weselpos merupakan layanan pengiriman dan penerimaan uang yang memberikan solusi terhadap kecepatan, ketepatan dan keamanan kiriman uang Anda, secara domestik (nasional) maupun luar negeri
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