Our ESG World’s Best in the Emerging Markets Journey EUROMONEY (2020) October 2021 ESG Strategy: Mitigate environmental footprint while increasing positive impact

Sustainable Finance Ecosystems Management Responsible Products & Services ‣ ‣ Digitalization Impact Investing ‣ ‣ Financial Inclusion To be the leading bank that drives into the future People & Community Climate Change Future of Work ‣ ‣ Operational Emissions Diversity & Inclusion ‣ ‣ Portfolio Impact Community Investment ‣ ‣ Portfolio Exposure

Integrated Governance Financial Performance

2 Actionable targets for positive impact

SUSTAINABLE TL 200 bn TL 15 bn AuM ECOSYSTEMS Extend digital & innovative FINANCE Sustainable loan Sustainable MANAGEMENT products & services financing until investment funds Supporting a more Enhancing businesses sustainable economy 2030 2030 & financial health

Increase sustainable financing Increase number of financially secured by the bank until 2030 empowered people

PEOPLE & Improve the Increase Social CLIMATE Become a carbon- Decrease impact of effectiveness of Return on neutral bank loan portfolio on COMMUNITY investment on our CHANGE Investments for through eliminating climate change Empowering our people people community Mitigating operational operational emission & portfolio until 2030 and communities investments emissions until 2025 impact

Enhance the effectiveness of Akbank Mitigate climate-related risks & impact volunteerism in community investments on portfolio

3 Sustainability Governance Committee Members: Executive Board Member, At least Independent Board 2 meetings Member, CEO, per year Sustainability Committee CFO, SVP of IR & Sustainability

Preliminary Committees Sustainable Finance Ecosystem Management Climate Change People & Communities

Loans Digitalization Operational Emissions Future of Work

Stakeholder Teams Funding Financial Inclusion Portfolio Impact Diversity & Inclusion Wealth Management Portfolio Exposure Akbank Volunteerism

Community Investments

Investor Relations & Sustainability Department: ‣ Holistic ESG approach in coordinating bank-wide efforts to achieve shared sustainability goals ‣ Conducts materiality analysis to identify key issues, periodically rethinking and improving sustainability strategy

4 Akbank’s sustainability performance at a glance Sustainable finance People & Culture Climate change Community investment Supporting our businesses Reskilling our people for Reducing our impact on Creating shared value for a more sustainable future of work environment economy 53% First company in Turkey to Long-running Arts & Culture Environmental and Social women employees • be featured in CDP 2010 initiatives Assessment Global 500 Report • Akbank Jazz Festival (30 yrs) for project finance, new 35% • become signatory of UN • Akbank Children’s Theatre (48 investment and SME loans women executives Global Compact, Carbon yrs) Price Communique • Akbank Art Center (27 yrs) Largest ESG-linked loan deal in Turkey, EUR 650 mn 30 hrs signatory training per employee LEED Gold Green Building Certification for Founding sponsor of First Green Bond Women’s Empowerment Akbank’s new Data Center Endeavor Turkey USD 50 mn issued in 2020 Principles, 30% Club, with c. 4 yrs maturity Valuable 500, Bloomberg Gender Equality Index, Clear, transparent emissions 100% of energy generation + 1K OMFIF Gender Balance Index reporting & targeting since Akbank volunteers PF loans to renewables since member 2012 2016 (1)

5 (1) 84% of PF energy generation loans are renewable as of 2Q21 1Q21 Key ESG highlights E S G ‣ Non-financing activities (1) scope expanded to include: ๏ New coal (thermal) power plant projects ๏ Coal mining, coal transportation and power plants operating with coal for SMEs ‣ Environmental & Social Risk Assessment for new commercial loans reduced from USD 50 mn to 10 mn ‣ Sustainable Finance Framework (2) launched, outlining social and green eligibility criteria ‣ Akbank’s first ESG-linked syndicated loan, USD 675 mn (April 2021) ‣ 2 ESG-themed funds launched by Akportföy, reaching ~ TL 370 mn AuM ‣ Sustainable finance provided in Q1 ~ TL 6 bn (3) ‣ Entered Bloomberg Gender Equality Index 2021, scoring higher than global & sector averages ‣ Top-rated EM bank in OMFIF Gender Balance Index ‣ First Turkish company to join Valuable 500, a global initiative supporting disability inclusion ‣ Launched Akbank Youth Academy, aiming to reach 15K students by FY2021

(1) https://www.akbankinvestorrelations.com/en/images/pdf/Non-Financing-Activities-List.pdf

(2) Sustainable Finance Framework (SFF) in line with International Capital Market Association Green Bond Principles (GBP), Social Bond Principles (SBP), Sustainability Bond Guidelines (SBG), and Green Loan Principles (GLP) https://www.akbankinvestorrelations.com/en/whosale-funding/detail/Sustainable-finance/600/1468/0 6 (3) Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable loans, and ESG-type Eurbond purchases 2Q21 Key ESG highlights E S G

‣ 1st deposit bank in Turkey to issue sustainable Tier 2 (USD 500 mn) ‣ New products for transition to low-carbon economy, such as: ๏ Green Trade Finance Campaign, (1st in Turkey) ๏ Rooftop PV Investment Loans ‣ Sustainable finance provided in Q2 at ~ TL 11 bn(1) (1H reached ~ TL 17bn) ‣ AuM of ESG-themed funds launched by Ak Portföy almost doubled QoQ, reaching ~ TL 700 mn in 1H ๏“Innovative Companies in Health Sector” fund secured rating by Refinitiv, 1st in Turkey ‣ 60% of the bank’s electricity sourced from renewable resources (up from 20% in Q1) ‣ New policies to foster governance & culture: Diversity and Inclusion Policy, Human Rights Policy, Zero-Tolerance to Violence Policy

(1) Based on bank-only MIS data, includes: Granted SME loans (assessed through ESMS) & renewable loans, and ESG-type Eurobond & syndicated loan purchases

7 Sustainable Finance Framework aligned with international standards

Use of proceeds Management of proceeds ‣ Green & social eligibility criteria incl. renewable energy, ‣ Robust governance and reporting processes that enable affordable housing and employment generation transparency and efficiency

‣ In line with International Capital Market Association ‣ Projects to be added on an ongoing basis Green Bond Principles (GBP), Social Bond Principles (SBP), Sustainability Bond Guidelines (SBG), Green Loan Principles (GLP)

Project evaluation & selection Reporting & external verification ‣ Sustainable Finance Preliminary Committee (SFPC) to ‣ Second Party Opinion by Sustainalytics ensure allocation in line with eligibility criteria ‣ Annual allocation reports publicly announced ‣ Akbank’s Environmental and Social Credit Policies applied in all lending practices ‣ Limited assurance from independent auditors

8 Financial inclusion: Empowering businesses through partnerships

‣ HR solutions for SMEs ‣ Digital accounting solutions ‣ Affordable platform to ‣ Free money transaction for micro SMEs operate in online for merchants ‣ Personnel & payroll commerce management, ‣ Value-added offers for ‣ POS commission rate invoice & e-invoice Special offers: competitive offers performance evaluation ‣ management POS commission rates, analytics cashback, commercial ‣ Budget for salary ‣ Online income and installment loans with payments ‣ Integrated salary expense monitoring favorable interest rates payment option via ‣ Chip-money campaign for akbank.com ‣ Payments via akbank.com commercial credit cards

9 Financial inclusion: Empowering youth

‣ Akbank FAV(1) for university students ‣ Turkey’s first online scholarship platform ‣ Mobile platform targeting young users, under 26 (12K students) with 1.4 mn students providing core financial services

‣ Free membership via Akbank Mobile ‣ Digital account opening integrated with ‣ 24/7, free P2P transfers interactive with E-bursum feeds, spend & split among friends ‣ No fees for daily banking transactions ‣ Automated Akbank FAV membership for ‣ Digital payments and contactless prepaid ‣ Overdraft accounts w/ 0% interest rate for Akbank account owners card weekends ‣ Online Training Platform - 7K students ‣ Free and easy top-up & withdrawal ‣ Special discount & cashback offers for debit/ transactions ‣ Social features: find and follow friends, like, comment, engage

10 (1) Akbank FAV addresses the needs and preferences of youth through targeted products and services People & Culture: Shaping the future of work

Adapting to new working model post-pandemic ‣ End-to-end redesign of all HR processes ‣ Inspired by resilience and adaptability during the pandemic ‣ Redesigned working model for HQ: ๏ c. 55% remote-working ๏ c. 35% hybrid-working ๏ c. 10% onsite

Our new hybrid approach will: ‣ Improve service quality with more efficient, flexible, dynamic teams ‣ Enable tapping into talent pools across the country ‣ Enhance talent retention and employee satisfaction ‣ Become more inclusive with full / part-time opportunities for the disabled / disadvantaged ‣ Reduce our environmental footprint ‣ Further optimize low opex base through savings ‣ Optimize our real estate portfolio in due course ..all resulting in stakeholder value creation

11 Investing in our future through culture and skills

‣ Akbank Academy ๏ Next-generation technology & infrastructure ๏ 24/7 access to online training; 30 hrs training/employee (52% online) ๏ Key skills for future of work: social, cognitive and technological ๏ Digital trainings during remote work (10,104 webinars, 37,739 views) ๏ Diversity & inclusion trainings

‣ Reflection of the Future Program: personalized development plans for all Akbankers

‣ Centers of Excellence: specific expertise & training in 8 areas (eg. robotics process automation, design-thinking, next-gen marketing)

‣ Youth: Future Club, Shadow Program, Generation to Generation Project, Switch (reverse-mentorship)

‣ Multi-disciplinary learning culture, with programs to integrate key skills into corporate culture

‣ First Turkish company to join Valuable 500, supporting disability inclusion

‣ Entered Bloomberg Gender Equality Index 2021, scoring higher than global and sector averages

‣ Became top EM bank and ranked among top 5 globally in Official Monetary and Financial Institution Forum’s Gender Balance Index 2021

12 Akbank Youth Academy

Innovation & Digital Cyber Analytics Design 1 Entrepreneurship Marketing Security 101 101 101 101 101 Mass Introduction to Groups Competency RPA101 Communications Artificial Intelligence Agile 101 Career & Sustainability 101 Networking 101 Gamification 101 101 101 Finance 101

Test Cyber Security Digital Cloud 2 Quality UI/UX Marketing Technologies Structured Engineer Cisco Designer Training Selected Groups Programs Android Developer Data Analyst Full Stack Developer Case Campus Uni Challenge CEF UpSchool Microsoft AI Kodluyoruz Endeavor iab Turkey

Technical Sponsorship in Student Digital AI/Code Digital 3 Leaders University Club Community Mentoring Challenge Internship Presentation Events Meetings Mass & Complementary Other Art Courses & Other Events, Akbank Volunteering Virtual Career Innovation Groups Trend Talks (Akbank Datathon Activities Thinking Club Conference Fair Hackhaton Art Center)

13 Creating shared value by investing in our communities

‣ Akbank Art Center (700 events/yr) ‣ Akbank Jazz Festival (5K artists, 500K viewers in 31 yrs) Volunteering ‣ Akbank Children’s Theater (2 mn children in 49 yrs) Arts & Culture ‣ Contemporary Art Education Program (30K in 11 yrs) Part of who we are / ‣ Sakıp Sabancı Museum: Ai Weiwei, Rodin, Dali, Anish Kapoor, Marina Abramovic corporate culture ‣ Contemporary (reached 74K people in 2019) Akbank Volunteers from all over the country ‣ Founding sponsor of Endeavor Turkey Entrepreneurship ‣ Case Campus Bootcamp, Startup Campus, ScaleUp Campus, EndeavorConnect 40 Ambassadors ‣ Akbank Entrepreneur Development Program (with Sabancı University) Continuous support during the pandemic

‣ Center of Excellence in Finance, started online education in 2020 «Good State of the City» ‣ Akbank Thinking Club, Akbank Unichallenge, AI Academy «Good State of Home» Education ‣ Akbank Children: Heroes of the Economy (6K youth working with ‣ Family-Owned Business Academy 16 NGOs) ‣ Computer donations (+4K computers since 2015)

14 Reducing our impact on the environment (2020)

First Turkish company 5.8 mn tons to be featured in Minimizing the effect of our loan portfolio CO2 emissions prevented by CDP 2010 Global 500 Report on climate change (founding sponsor of CDP in Turkey) renewable projects financed

GHG Emissions reduction: Scope 1+2 Scope 1 & 2 Emissions dropped to emissions achieved the intensity target 58,068 tons; intensity figure 50% set for 2020 percent less than 2014 base year

Reducing paper use: Digital solutions Saving 56 mn sheets of paper, for efficient natural resource ~4K trees consumption

Energy-efficient technology & 1.4 power usage efficiency, LEED infrastructure: Data and Living Gold Green Building Certification Center

Technological waste recycled back to Waste disposal: Recycling-oriented economy: Toner cartridges, PCs, waste management policy monitors, POS equipments

15 Governance structure for long-term, sustainable decision-making

‣ Split roles for Chairman & CEO ‣ Board structure in compliance with CMB(1) legislation ‣ Remuneration policy ๏ Remuneration of Board Members and Senior Management in line with the regulations of the BRSA(1) and CMB(1) ๏ Total compensation quarterly disclosed in annual report ‣ Donation policy ๏ Maximum limit approved annually at General Assembly ๏ Total donations disclosed in annual report

‣ Chief Risk Officer reports directly to the BoD ๏ 1st bank in Turkey to integrate Machine Learning scorecards into credit processes ๏ Cutting edge methods and tools Prudent Risk Management ‣ Chief Information Risk Officer reports directly to the BoD, aspirational global best practice ๏ 1st financial institution in Turkey ๏ Recognized as best practice, mandatory as of 2021 according to the new banking regulation ๏ Top priorities: Cybersecurity, data security/privacy and fraud risk management

16 (1) CMB: Capital Markets Board; BRSA: Banking Regulation and Supervision Agency Robust application of policies through training & monitoring

Policies Approach Training

Ethical Principles Drawn to enlighten us in all kinds of transactions, behaviors and decisions ‣ For all employees: Code of Ethics, Information Security, Data Leakage, Anti-bribery & Anti- Compliance with the anti-bribery and anti-corruption laws and regulations, clean banking rules, Law on Protection of Personal Data, Corruption ethical principles and universal guidelines Anti-corruption, Sustainability

Dividends Distribute cash and/or shares to a maximum of 40% of its distributable profit ‣ Specialized trainings: International Sanctions/Combating Proceeds of Crime training, Sustainable Banking Disclosures In close and transparent communication with shareholders and Assessment of Environmental and Social Risks, SME Loans and SEMS, Clean Banking Gifts and Hospitality Strict principles with regard to the giving and receiving gifts

Remuneration Aligned with BRSA and CMB’s Corporate Governance Principles Monitoring

Donations and Aligned with Capital Markets Law and Banking Law,. donations up to max 0.4% Contributions of equity ‣ 24/7 Ethics Hotline ‣ In case of a possible breach: Compensation Aligned with Labor Law ๏ Evaluation by Internal Control ๏ Directed to Executive Vice President and Internal Audit Cookies Provide facilities to users visiting our website and further improve the modus operandi

17 For further information, please see https://www.akbankinvestorrelations.com/en/corporate-governance/detail/Policies/164/502/0 Materiality analysis

Integrated risk management Responsible products & services Responsible Innovation Climate products & Integrated risk management Very high Very Financial change services Portfolio impact/exposure inclusion Portfolio Impact / exposure Climate change Diversity & Financial stability & Financial stability & regulation inclusion Innovation Human rights regulation Talent management Impact investing Talent management Ecosystem banking / open banking Community Ecosystem banking / open banking Customer experience & journey Clean banking investment Diversity & inclusion Data privacy Customer experience & journey Sustainable Brand reputation & security Impact investing procurement Financial Community investment Employee literacy Future of work Future of work satisfaction & Thematic banking loyalty Financial inclusion Data privacy & security Employee satisfaction & loyalty ImportanceStakeholdersfor Brand reputation Human rights Clean banking Financial literacy Thematic banking

Moderate Sustainable procurement

Moderate Very High Importance for Akbank

18 Investor Relations & Sustainability Team

Ebru Güvenir Institutional Investor Awards Senior Vice President [email protected]

Best IR Program Best CEO İlknur Kocaer, CFA Feride Doğan in Turkey for IR in Turkey Investor Relations Vice President Sustainability Vice President for Large Cap for Large Cap [email protected] [email protected] 2020 2020

Nazlı Çelem Bilgi Aslankurt Investor Relations Manager Sustainability Manager Best IR [email protected] [email protected] Best CFO Professional for IR in Turkey in Turkey for Large Cap for Large Cap Gülçe Deniz Burak Songül 2020 2020 Investor Relations Manager IR & Sustainability Manager [email protected] [email protected]

Address : Akbank Genel Müdürlüğü Sabancı Center 4. Levent 34330, İstanbul Email : [email protected] IR Website : https://www.akbankinvestorrelations.com/en/

19 Initiatives & indices

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21 Disclaimer Statement

The information and opinions contained in this document have been compiled or arrived at by Akbank from sources believed to be reliable and in good faith, but no representation or warranty, expressed or implied, is made as to their accuracy, completeness or correctness. All opinions and estimates contained in this document constitute the Company’s judgement as of the date of this document and are subject to change without notice. The information contained in this document is published for the assistance of recipients, but is not to be relied upon as authoritative or taken in substitution for the exercise of judgement by any recipient. The Company does not accept any liability whatsoever for any direct or consequential loss arising from any use of this document or its contents. This document may not be reproduced, distributed or published for any purpose.

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