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A+ Computer Maintenance

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A+ Computer Maintenance Multiple Category Scope and Sequence: Scope and Sequence Report For Course Standards and Objectives, Content, Skills, Vocabulary Wednesday, August 20, 2014, 12:35PM Course Standards and Unit Content Skills Vocabulary Objectives District U1: UT: CTE: Information Technology, UT: . Basic components and . Identify the component 1. Documentation Advanced Professionalism Grades 9-12, Computer Maintenance & functions of a computer of a basic computer 2. RAM A+ (Computer and Computer Repair (A+) . The art of elicitation . Effectively interface 3. OS Standard 2 with a customer to 4. Server Maintenance) Basics (Week 1, . Importance of respect and Students will demonstrate integrity when dealing with address their concerns 5. Memory Stick (11.9920) 1 Week) Troubleshooting, Repair and customers with their computer 6. My Documents (District) Maintenance Skills. Troubleshooting . Summarize the 7. Peripheral methodology troubleshooting 8. Plug and Play 2014-2015 9. Port (input/output) Objective 1 . Legacy vs Modern Ports process Collaboration . 10. Printer Given a scenario, explain the 11. Software troubleshooting theory. 12. Tablet PC a. Identify the problem - 13. Toner Question the user and identify 14. Toner Cartridge user changes to computer and 15. USB perform backups before 16. Mouse making changes 17. User Account b. Establish a theory of 18. WAV probable cause (question the 19. Anti-aliasing obvious) 20. Anti-static c. Test the theory to determine 21. Anti-Static Mat cause - Once theory is 22. Antistatic Bag confirmed determine next 23. Wrist Strap steps to resolve problem, If 24. Daily Backup theory is not confirmed re- 25. DHCP establish new theory or 26. DOS escalate 27. Laser Printer d. Establish a plan of action to 28. Legacy Device resolve the problem and 29. Raster implement the solution 30. UPS e. Verify full system functionality and if applicable implement preventative measures f. Document findings, actions and outcomes Standard 6 Students will understand and use Operational Procedures . Objective 2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace a. Tell why it is important to use proper language – avoid jargon, acronyms, slang. b. Explain the benefits of maintaining a positive attitude. c. Describe why it is critical to listen and not interrupt a customer. d. Tell how to be culturally sensitive. e. Outline why it is important to be on time - If late contact the customer. f. Explain why one should avoid distractions - Personal calls, Talking to co-workers while interacting with customers, Personal interruptions. g. List several skills to deal with a difficult customer or situation - Avoid arguing with customers and/or being defensive, Do not minimize customers’ problems, Avoid being judgmental, Clarify customer statements. h. Tell why one should set and meet expectations / timeline and communicate status with the customer - Offer different repair / replacement options if applicable, Provide proper documentation on the services provided, Follow up with customer / user at a later date to verify satisfaction. i. Explain how to deal appropriately with customers confidential materials - Located on computer, desktop, printer, etc. U2: Windows UT: CTE: Information Technology, UT: . Differences between . Locate the following 1. GUI (Not in glossary) Grades 9-12, Computer Maintenance & Windows operating systems areas within the 2. UI (Not in glossary) Grand Tour Repair (A+) . Operating system interface Windows operating 3. Windows 2000 (Week 2, 2 Weeks) Standard 3 basics system: Command 4. Windows 9x Students will understand Operating . Command line navigation Line, Start Menu, My 5. Windows NT Systems and Software - Unless . Hot Keys Documents, User Files, 6. Windows Vista otherwise noted, operating systems Task bar, Quick 7. WindowsXP referred to within include Microsoft Launch, Notification 8. User Interface Windows 2000, Windows XP Area, Registry, Control 9. DIR Command Professional, XP Home, XP Panels, Device 10. Platform MediaCenter, Windows Vista Home, Manager 11. Power User Home Premium, Business and Ultimate. Show a basic 12. Program / understanding of hot Programming 13. Sound and Audio Objective 1 key functionality . Devices Compare and contrast the . Differentiate between 14. Standard Account different Windows Operating different operating 15. Startup Disk Systems and their features. systems 16. Super User a. Differentiate between 32 bit 17. Task Manager vs. 64 bit operating systems. 18. User Profiles b. List the differences between Windows 2000, Windows XP, Windows Vista, minimum system requirements, system limits, upgrade paths. c. Outline Windows compatibility mode, User interface, start bar layout. Objective 2 Given a scenario, demonstrate proper use of user interfaces. a. Demonstrate how to navigate the file structure with Windows Explorer. b. Show proper use of My Computer to navigate the file structure. c. Use Control Panel to manage computer settings. d. Use Command prompt utilities - telnet, ping, ipconfig. e. Run line utilities - msconfig, msinfo32, Dxdiag, Cmd, REGEDIT, DIR, COPY, XCOPY, /?, MD, CD, RD. f. Navigate to network resources using My Network Places. g. List the functions of the Task bar / systray. h. Illustrate proper use of Administrative tools - Performance monitor, Event Viewer, Services, Computer Management. i. Demonstrate how to start Task Manager and what benefit it offers. j. Show how to modify the Start Menu and how it may facilitate computer use. k. Use System tools - Disk Clean Up, Defrag. U3: Internal UT: CTE: Information Technology, UT: . An understanding of the . Successfully install a 1. Access Speed Grades 9-12, Computer Maintenance & system registry and the CPU 2. Archive Hardware (Week Repair (A+) important role it plays in the . Select and install the 3. Archive Attribute 4, 3 Weeks) Standard 1 windows environment appropriate cooling 4. Asynchronous Students will identify, classify, install, . A clear understanding of system for the CPU 5. Binary numbers configure and maintain, detect problems microprocessors and the role installed 6. BIOS with, troubleshoot, repair or replace they play . Select the appropriate 7. Bit Personal Computer hardware . Machine language RAM compatible with 8. Boot components. Pipelines the motherboard, and 9. Boot Sector 10. BOOT.INI . Clock Multiplier intended use of the 11. Bus Objective 4 system . The history, differences and 12. Byte Explain the purpose, installation of a CPU 13. Cache Memory characteristics, and features of . Types, languages, 14. CardBus CPUs; install, detect problems installation and maintenance 15. Celeron with CPUs of RAM 16. Chipset a. Differentiate CPU types - . BIOS and CMOS capabilities 17. Clock AMD, Intel. and management 18. Clock Multiplying CPU b. Describe hyper threading. 19. Clock Speed c. Differentiate multi core - 20. Core Dual core, Triple core, Quad 21. Data Structure core. 22. Debug d. Define onchip cache - L1, 23. Default L2. 24. Degauss e. Explain real speed vs. 25. DIMM (Dual Inline Pin actual speed. Package) f. Distiguish 32bit vs. 64 bit 26. DIPP (Dual Inline Pin CPUs. Package) . Objective 5 27. DRAM (Dynamic Identify, install and detect Random Access problems with cooling devices Memory or Dynamic a. Recognize importance of RAM) heat sinks. 28. Duron b. Maintain CPU and case 29. EDO RAM fans. 30. L3 Cache c. Describe liquid cooling 31. Level 1 (L1) Cache systems. 32. Level 2 (L2) Cache d. Depict how and where to us 33. MCC (Memory thermal compound. Controller Chip) . Objective 6 34. Micro DIMM Compare and contrast memory 35. MicroATX types, install, troubleshoot 36. Microprocessor memory 37. MIPS (Millions of a. Differentiate memory types - Instructions Per DRAM, SRAM, SDRAM, DDR Second) / DDR2 / DDR3, RAMBUS. 38. MMC (Microsoft b. Compare Parity vs. Non- Management Console) parity memory technology. 39. NetBIOS Name c. Contrast ECC vs. non-ECC 40. PCIe memory technology. 41. Pipeline d. Describe single sided vs. 42. SDRAM double sided memory. 43. SO DIMM e. Characterize single channel 44. System Attribute vs. dual channel memory. 45. System BOS f. Summarize speed - PC100, 46. System Crystal PC133, PC2700, PC3200, 47. System Monitor DDR3-1600, DDR2-667 48. System Restore . Objective 9 49. System ROM Summarize the function and 50. System Tray types of adapter cards 51. Thread a. Recognize video adapters - 52. Virtual PCI, PCIe, AGP. 53. Virtual Memory b. Identify and configure 54. Volts (V) multimedia devices - Sound 55. VRAM card, TV tuner cards, Capture 56. Wattage cards. c. Describe I/O systems - SCSI, Serial, USB, Parallel. d. Define data communications - NIC, Modem. U4: Hard Drives UT: CTE: Information Technology, UT: . Motherboard selection and 1. 3.5 inch Floppy Drive Grades 9-12, Computer Maintenance & identification Format and Cases Repair (A+) 2. 40-pin Ribbon Cable . Key role of power . Select and successfully (Week 7, 4 Weeks) Standard 1 3. 50-pin Ribbon Cable management in computers install a motherboard Students will identify, classify, install, 4. 68-pin Ribbon Cable . Motherboard components . Select and install the configure and maintain, detect problems . Interface recognition and use 5. AT with, troubleshoot, repair or replace appropriate hard drive 6. Blue-ray Disc . Differences in hard drives Personal Computer hardware and components for a 7. BTX and utility of each type components. system with a pre- 8. Disk Drive Controller . Backup options both defined use 9. Mass Storage hardware driven and . Build an appropriate 10.
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