Multiple Category Scope and Sequence: Scope and Sequence Report For Course Standards and Objectives, Content, Skills, Vocabulary Wednesday, August 20, 2014, 12:35PM

Course Standards and Unit Content Skills Vocabulary Objectives District U1: UT: CTE: Information Technology, UT: . Basic components and . Identify the component 1. Documentation Advanced Professionalism Grades 9-12, Maintenance & functions of a computer of a basic computer 2. RAM A+ (Computer and Computer Repair (A+) . The art of elicitation . Effectively interface 3. OS Standard 2 with a customer to 4. Server Maintenance) Basics (Week 1, . Importance of respect and Students will demonstrate integrity when dealing with address their concerns 5. Memory Stick (11.9920) 1 Week) Troubleshooting, Repair and customers with their computer 6. My Documents (District) Maintenance Skills. . Troubleshooting . Summarize the 7. Peripheral methodology troubleshooting 8. Plug and Play 2014-2015 9. Port (input/output) Objective 1 . Legacy vs Modern Ports process Collaboration . 10. Printer Given a scenario, explain the 11. Software troubleshooting theory. 12. Tablet PC a. Identify the problem - 13. Toner Question the user and identify 14. Toner Cartridge user changes to computer and 15. USB perform backups before 16. Mouse making changes 17. User Account b. Establish a theory of 18. WAV probable cause (question the 19. Anti-aliasing obvious) 20. Anti-static c. Test the theory to determine 21. Anti-Static Mat cause - Once theory is 22. Antistatic Bag confirmed determine next 23. Wrist Strap steps to resolve problem, If 24. Daily Backup theory is not confirmed re- 25. DHCP establish new theory or 26. DOS escalate 27. Laser Printer d. Establish a plan of action to 28. Legacy Device resolve the problem and 29. Raster implement the solution 30. UPS e. Verify full system functionality and if applicable implement preventative measures

f. Document findings, actions and outcomes

Standard 6 Students will understand and use Operational Procedures

. Objective 2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace a. Tell why it is important to use proper language – avoid jargon, acronyms, slang. b. Explain the benefits of maintaining a positive attitude. c. Describe why it is critical to listen and not interrupt a customer. d. Tell how to be culturally sensitive. e. Outline why it is important to be on time - If late contact the customer. f. Explain why one should avoid distractions - Personal calls, Talking to co-workers while interacting with customers, Personal interruptions. g. List several skills to deal with a difficult customer or situation - Avoid arguing with customers and/or being defensive, Do not minimize customers’ problems, Avoid being judgmental, Clarify customer statements. h. Tell why one should set and meet expectations / timeline and communicate status with the customer - Offer different repair / replacement options if applicable, Provide proper documentation on the services provided, Follow up with customer / user at a later date to verify satisfaction. i. Explain how to deal appropriately with customers confidential materials - Located on computer, desktop, printer, etc.

U2: Windows UT: CTE: Information Technology, UT: . Differences between . Locate the following 1. GUI (Not in glossary) Grades 9-12, Computer Maintenance & Windows operating systems areas within the 2. UI (Not in glossary) Grand Tour Repair (A+) . Operating system interface Windows operating 3. Windows 2000 (Week 2, 2 Weeks) Standard 3 basics system: Command 4. Windows 9x Students will understand Operating . Command line navigation Line, Start Menu, My 5. Windows NT Systems and Software - Unless . Hot Keys Documents, User Files, 6. Windows Vista otherwise noted, operating systems Task bar, Quick 7. WindowsXP referred to within include Microsoft Launch, Notification 8. User Interface Windows 2000, Windows XP Area, Registry, Control 9. DIR Command Professional, XP Home, XP Panels, Device 10. Platform MediaCenter, Windows Vista Home, Manager 11. Power User Home Premium, Business and Ultimate. . Show a basic 12. Program / understanding of hot Programming 13. Sound and Audio Objective 1 key functionality . Devices Compare and contrast the . Differentiate between 14. Standard Account different Windows Operating different operating 15. Startup Disk Systems and their features. systems 16. Super User a. Differentiate between 32 bit 17. Task Manager vs. 64 bit operating systems. 18. User Profiles b. List the differences between Windows 2000, Windows XP, Windows Vista, minimum system requirements, system limits, upgrade paths. c. Outline Windows compatibility mode, User interface, start bar layout. . Objective 2 Given a scenario, demonstrate proper use of user interfaces. a. Demonstrate how to navigate the file structure with Windows Explorer. b. Show proper use of My Computer to navigate the file structure. c. Use Control Panel to manage computer settings. d. Use Command prompt utilities - telnet, ping, ipconfig. e. Run line utilities - msconfig, msinfo32, Dxdiag, Cmd, REGEDIT, DIR, COPY, XCOPY, /?, MD, CD, RD. f. Navigate to network resources using My Network Places. g. List the functions of the Task bar / systray. h. Illustrate proper use of Administrative tools - Performance monitor, Event Viewer, Services, Computer Management. i. Demonstrate how to start Task Manager and what benefit it offers. j. Show how to modify the Start Menu and how it may facilitate computer use. k. Use System tools - Disk Clean Up, Defrag.

U3: Internal UT: CTE: Information Technology, UT: . An understanding of the . Successfully install a 1. Access Speed Grades 9-12, Computer Maintenance & system registry and the CPU 2. Archive Hardware (Week Repair (A+) important role it plays in the . Select and install the 3. Archive Attribute 4, 3 Weeks) Standard 1 windows environment appropriate cooling 4. Asynchronous Students will identify, classify, install, . A clear understanding of system for the CPU 5. Binary numbers configure and maintain, detect problems microprocessors and the role installed 6. BIOS with, troubleshoot, repair or replace they play . Select the appropriate 7. Bit Personal Computer hardware . Machine language RAM compatible with 8. Boot components. . Pipelines the , and 9. Boot Sector 10. BOOT.INI . Clock Multiplier intended use of the 11. Bus Objective 4 system . . The history, differences and 12. Byte Explain the purpose, installation of a CPU 13. Cache Memory characteristics, and features of . Types, languages, 14. CardBus CPUs; install, detect problems installation and maintenance 15. Celeron with CPUs of RAM 16. a. Differentiate CPU types - . BIOS and CMOS capabilities 17. Clock AMD, Intel. and management 18. Clock Multiplying CPU b. Describe hyper threading. 19. Clock Speed c. Differentiate multi core - 20. Core Dual core, Triple core, Quad 21. Data Structure core. 22. Debug d. Define onchip cache - L1, 23. Default L2. 24. Degauss e. Explain real speed vs. 25. DIMM (Dual Inline Pin actual speed. Package) f. Distiguish 32bit vs. 64 bit 26. DIPP (Dual Inline Pin CPUs. Package) . Objective 5 27. DRAM (Dynamic Identify, install and detect Random Access problems with cooling devices Memory or Dynamic a. Recognize importance of RAM) heat sinks. 28. Duron b. Maintain CPU and case 29. EDO RAM fans. 30. L3 Cache c. Describe liquid cooling 31. Level 1 (L1) Cache systems. 32. Level 2 (L2) Cache d. Depict how and where to us 33. MCC (Memory thermal compound. Controller Chip) . Objective 6 34. Micro DIMM Compare and contrast memory 35. MicroATX types, install, troubleshoot 36. Microprocessor memory 37. MIPS (Millions of a. Differentiate memory types - Instructions Per DRAM, SRAM, SDRAM, DDR Second) / DDR2 / DDR3, RAMBUS. 38. MMC (Microsoft b. Compare Parity vs. Non- Management Console) parity memory technology. 39. NetBIOS Name c. Contrast ECC vs. non-ECC 40. PCIe memory technology. 41. Pipeline d. Describe single sided vs. 42. SDRAM double sided memory. 43. SO DIMM e. Characterize single channel 44. System Attribute vs. dual channel memory. 45. System BOS f. Summarize speed - PC100, 46. System Crystal PC133, PC2700, PC3200, 47. System Monitor DDR3-1600, DDR2-667 48. System Restore . Objective 9 49. System ROM Summarize the function and 50. System Tray types of adapter cards 51. Thread a. Recognize video adapters - 52. Virtual PCI, PCIe, AGP. 53. Virtual Memory b. Identify and configure 54. Volts (V) multimedia devices - Sound 55. VRAM card, TV tuner cards, Capture 56. Wattage cards. c. Describe I/O systems - SCSI, Serial, USB, Parallel. d. Define data communications - NIC, Modem.

U4: Hard Drives UT: CTE: Information Technology, UT: . Motherboard selection and 1. 3.5 inch Floppy Drive Grades 9-12, Computer Maintenance & identification Format and Cases Repair (A+) 2. 40-pin Ribbon Cable . Key role of power . Select and successfully (Week 7, 4 Weeks) Standard 1 3. 50-pin Ribbon Cable management in install a motherboard Students will identify, classify, install, 4. 68-pin Ribbon Cable . Motherboard components . Select and install the configure and maintain, detect problems . Interface recognition and use 5. AT with, troubleshoot, repair or replace appropriate hard drive 6. Blue-ray Disc . Differences in hard drives Personal Computer hardware and components for a 7. BTX and utility of each type components. system with a pre- 8. Disk Drive Controller . Backup options both defined use 9. Mass Storage hardware driven and . Build an appropriate 10. Molex Connnector Objective 1 . software driven backup system 11. Motherboard Book Categorize, install, configure . Hard drive installation type designed for the 12. Multisession Drive and maintain storage devices and process intended use of the 13. NTFS and backup media. . Removable media: types, system built 14. NTFS Permisions a. Describe magnetic storage utility, pros and cons . Contrast systems to 15. Partition Table media. identify 16. PC Card b. Contrast Solid state vs. appropriateness of the 17. POST Cards magnetic media. components and 18. PostScript c. Compare Optical drives CD / hardware selected 19. Power Conditioning DVD / RW / Blu-Ray. 20. RAID-5 Volume d. Indicate functions of Tape 21. SCSI-2 drives and media. 22. SCSI-3 . Objective 2 23. SCSI-3 Identify types and features, 24. SMM install, configure and maintain 25. Snap-Ins motherboard components. 26. Soft Power a. Recognize form factors of 27. Soft-off by PWRBTN . 28. Spool b. Distinguish I/O interfaces - 29. Swap File Sound, Video, USB, Serial, 30. Terabyte IEEE 1394 / Firewire, Parallel, 31. Ultra DMA NIC, Modem, PS/2. 32. Volume c. Differentiate memory slots 33. Volume Boot Sector types - RIMM, DIMM, SODIMM, SIMM. d. Identify modern processor sockets. e. Differentiate bus architectures. f. Characterize Bus slots - PCI, AGP, PCIe, AMR, CNR, PCMCIA. g. Recognize PATA - IDE, EIDE connectors and devices. h. Identify SATA, eSATA connectors and devices. i. Contrast RAID levels 0, 1, 5. j. Identify . k. BIOS / CMOS / Firmware - POST, CMOS battery. l. Describe Riser card / daughterboard. . Objective 3 Classify types and characteristics, detect problems, troubleshoot, repair/replace power supplies a. Describe AC adapter. b. Recognize ATX proprietary. c. Define voltage, wattage and capacity. d. Identify voltage selector switch. e. Describe connector types - 4, 6, 20, 24 pin. . Objective 9 Summarize the function and types of adapter cards a. Recognize video adapters - PCI, PCIe, AGP. b. Identify and configure multimedia devices - Sound card, TV tuner cards, Capture cards. c. Describe I/O systems - SCSI, Serial, USB, Parallel. d. Define data communications - NIC, Modem.

Standard 2 Students will demonstrate Troubleshooting, Repair and Maintenance Skills. . Objective 5 Given a scenario, integrate common preventative maintenance techniques. a. Perform a physical inspection of a PC. b. Obtain and install updates - Driver, Firmware, OS, Security. c. Schedule preventative maintenance - Defrag, Scandisk, Check disk, Startup programs. d. Use appropriate repair tools and cleaning materials - Compressed air, Lint free cloth, Computer vacuum and compressors. e. Manage appropriate power devices - Power strip, surge protector or UPS f. Describe how to ensure proper environment to promote preventative maintenance. g. Outline proper backup procedures.

U5: Windows UT: CTE: Information Technology, UT: . Operating system installation . Complete a successful 1. 8.3 Naming System Grades 9-12, Computer Maintenance & process installation of an 2. Administrative Tools Management Repair (A+) 3. Administrator Account (Week 11, 3 Weeks) . Backup and operating operating system Standard 2 system restoration process . Create a backup of a 4. Advanced Startup

Students will demonstrate . Troubleshooting process system and effectively Options Menu Troubleshooting, Repair and . Operating system restore a clean backup 5. ASD Maintenance Skills. management . Identify the difference 6. ATTRIB.EXE 7. Autodetection . File system types, between file systems 8. Award Softward Objective 2 advantages/disadvantages . Match the appropriate . 9. Baseline Given a scenario, explain and files system with the 10. Basic Disk interpret common hardware intended use of the 11. Bootable Disk and operating system system 12. Bootstrap Loader symptoms and their causes. 13. CAB Files a. Identify OS related 14. Clean Installation symptoms - Bluescreen, 15. CMD.EXE System lock-up, Input/output 16. DetLog.txt device, Application install, 17. Device Manager Start or load, Windows specific 18. Device Number printing problems. 19. Differential Backup b. Recognize hardware related 20. Disk Mirroring symptoms - Excessive heat, 21. Distro Noise, Odors, Status light 22. Dual Boot indicators, Alerts, Visible 23. Dynamic Disk damage (e.g. cable, plastic). 24. Limited Account c. Use documentation and 25. Linux resources - User / installation 26. Low-level Format manuals, Internet / web based, Training materials. 27. MBR (Master Boot Record) Standard 3 28. MPA (Microsoft Students will understand Operating Product Activation) Systems and Software - Unless 29. NTFS otherwise noted, operating systems 30. NTFS Permisions referred to within include Microsoft 31. Patch 32. Prompt Windows 2000, Windows XP Professional, XP Home, XP 33. Quick Launch Menu 34. Service Pack MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate. 35. SetupLog.txt 36. Shell . Objective 3 37. UAC Explain the process and steps 38. Unattended Install to install and configure the 39. UNIX Windows OS. 40. Upgrade Advisor a. Differentiate file systems - 41. Upgrade Installation FAT32 vs. NTFS. 42. Virus b. Describe directory 43. Virus Definition or Data structures - Create folders, File Navigate directory structures. 44. VxD c. Define Files - Creation, 45. Warm Boot Extensions, Attributes, 46. Wildcard Permissions. 47. WINS d. Demonstrate how to verify 48. Word of hardware compatibility and minimum requirements. e. Outline installation methods - Boot media such as CD, floppy or USB, Network installation, Install from image, Recover CD, Factory recovery partition. f. Illustrate operating system installation options - File system type, Network configuration, Repair install. g. Describe disk preparation order - Format drive, Partition, Start installation. h. Use Device Manager - Verify , install and update devices drivers, Driver signing. i. Explain User data migration – User State Migration Tool (USMT). j. Characterize virtual memory. k. Configure power management - Suspend, Wake on LAN, Sleep timers, Hibernate, Standby. l. Demonstrate safe removal of peripherals. . Objective 4 Explain the basics of boot sequences, methods, startup utilities, and errors a. Illustrate how to set Disk boot order / device priority - Types of boot devices (disk, network, USB, other). b. Describe Boot options - Safe mode, Boot to restore point, Recovery options. c. Characterize Boot errors - Invalid boot disk, Inaccessible boot drive, Missing NTLDR.

U6: Multimedia UT: CTE: Information Technology, UT: . Match peripherals selection . Install all necessary 1. Analog and accessories Grades 9-12, Computer Maintenance & and identification matching hardware for a 2. Analog Video Repair (A+) user requirements multimedia system 3. Burn (Week 14, 3 Standard 1 . Port identification and which includes both 4. CCFL Weeks) Students will identify, classify, install, peripheral matching audio and video 5. CD-I configure and maintain, detect problems . Identify video requirements capture compression 6. Centronics Connector with, troubleshoot, repair or replace that match user requirements and output 7. DirectX Personal Computer hardware that include compatibility . Select necessary 8. Dolby Digital components. from the output surface all components in order to 9. EAX the way to the video card successfully capture 10. LED (Light Emitting Diode) Objective 7 including user management both audio and video . 11. Luminescence Recognize different display device 12. LUN's devices and their . Methods of capturing video 13. LVD (Low Voltage characteristics, install, . Video compression and Differential) configure and maintain display formatting 14. Mini Audio Connector devices . Methods of capturing sound 15. Mini-DINN a. Differentiat display types - . Sound formats, output and 16. Mini-PCI projector, CRT and LCD. management 17. MMX (Multimedia b. Describe LCD display Extensions) charaterisitcs - Resolution (e.g. 18. XGA, SXGA+, UXGA, 19. NVIDIA WUXGA), Contrast ratio, 20. Phospor Native resolution. 21. Photosensitive Drum c. Recognize display 22. PIO Mode connector types - VGA, HDMi, 23. QVGA S-Video, Component / RGB, 24. Super I/O Chip DVI pin compatibility. 25. SXGA d. Configure display settings - 26. TFT Refresh rate, Resolution, Multi- 27. Triad monitor, Degauss. 28. UART . Objective 8 29. Upstream Install, configure and 30. VGA troubleshoot peripherals and 31. VIS input devices 32. WQUXGA a. List important mouse 33. WSXGA support issues. b. Outline important keyboard support issues. c. Describe Bar code reader. d. Recognize multimedia equipment (e.g. web and digital cameras, MIDI, microphones). e. Define biometric devices. f. Describe a touch screen. g. Characterize a KVM switch.

U7: Networks and UT: CTE: Information Technology, UT: . Summarize networking . Install and configure a 1. 802.11b Grades 9-12, Computer Maintenance & fundamentals, devices and small office home office 2. ADSL the Internet Repair (A+) 3. AIX (Week 17, 3 Weeks) protocols, recognize (SOHO) network Standard 4 improper configurations . Define and implement 4. ANSI Students will understand and use . Categorize network cables security infrastructure 5. ANSI Character Set Networking concepts. and connectors and their 6. ARP implementations 7. Bandwidth 8. Baud Objective 1 . Compare and contrast the . 9. Bridge Summarize networking different network types 10. Broadband fundamentals, devices and . Understand causes of 11. Broadcast protocols, recognize improper network conctivity issues and 12. Browser configurations be able to troubleshoot using 13. Bus Topology a. Illustrate the basics of appropriate tools 14. Cable Modem configuring IP addressing and . Explain the basic principles 15. Cable Tester TCP/IP properties (DHCP, of security concepts and 16. CAT 6 DNS, Gateway). technologies. 17. CAT3 b. Explain bandwidth and 18. Cat5e latency they relate to 19. Category 4 UTP networking. 20. Category 5 UTP c. Tell how to use status 21. Client indicators. 22. Collision d. Describe networking 23. Collision Domain protocols (TCP/IP, NETBIOS). 24. CRC (Cyclic e. Contrast full-duplex, half- Redundancy Check) duplex. 25. Crossover Cable f. Compare workgroups and 26. Crossover Port domains. 27. DB Connector g. List common port numbers: 28. DB-15 Connector HTTP, FTP, POP, SMTP, 29. DB-25 Connector TELNET, HTTPS. 30. Dedicated Server h. Compare and contrast LANs 31. Default Gateway / WANs. 32. Domain i. Define a Hub, switch and 33. Domain Controller router. 34. DSL (Digital Subscriber j. Clarify the concept of Virtual Line) Private Networks (VPN). 35. Layer k. Name basics IP address 36. Layer 1 class identifications. 37. Layer 3 Switch . Objective 2 38. Layer 5 Categorize network cables and 39. Layer 7 connectors and their 40. LocalHost implementations 41. Logical Address a. Describe network cables - Plenum / PVC, UTP (e.g. 42. Loopback Address CAT3, CAT5 / 5e, CAT6), 43. MAC STP, Fiber, Coaxial cable. 44. Modem b. Identify network connectors (Moduleator/Demodulat - RJ45, RJ11. or) . Objective 3 45. NetBEUI Compare and contrast the 46. Newsgroup different network types 47. NIC a. Describe common types of 48. Node broadband - DSL, Cable, 49. Noise Satellite, Fiber. 50. Packet b. Tell where dial-up 51. Path networking is appropriate. 52. Peer-to-peer Network c. Characterize Wireless 53. Physical Address network concepts - All 802.11 54. Ping types, WEP, WPA, SSID, MAC 55. Port or Port Number filtering, DHCP settings 56. Port Replicator d. Explain the strengths and 57. POTS limitations of Bluetooth 58. PPTP networking. 59. Promiscuous Mode e. Point out the benefits and 60. Protocol drawbacks of Cellular 61. Proxy Server networking. 62. PSTN . Objective 4 63. SMTP Troubleshoot client-side 64. STP connectivity issues using 65. Subnet Mask appropriate tools 66. Switch a. Troubleshoot and configure 67. TC/IP Services TCP/IP settings - Gateway, 68. TCP Subnet mask, DNS, DHCP 69. TCP/IP (dynamic vs.static), NAT 70. Terminal (private and public). 71. Terminal Emulation b. Characterize concepts of 72. Termination TCP/IP - Loopback addresses, 73. Terminator Automatic IP addressing. 74. TIA/EIA c. Describe e-Mail protocol 75. TRACERT settings - SMTP, IMAP, POP. 76. URL d. Explain FTP settings - Ports, 77. UTP IP addresses, Exceptions, 78. WWW Programs. e. Define proxy settings - Ports, IP addresses, Exceptions, Programs f. Use and interpret results of networking tools - Ping, Tracert, Nslookup, Netstat, Net use, Net /?, Ipconfig, telnet, SSH. g. Explain secure connection protocols - SSH, HTTPS h. Manage firewall settings - Open and closed ports, Program filters . Objective 5 Install and configure a small office home office (SOHO) network a. Explain the use of different network connection types - Dial-up, Broadband, Wireless, Routers / Access Points, LAN (10/100/1000BaseT, Speeds), Bluetooth (1.0 vs. 2.0), Cellular, Basic VoIP (consumer applications) b. List the basic concepts of hardware and software firewall configuration - Port assignment / setting up rules (exceptions), Port forwarding / port triggering c. Perform a physical network installation - Wireless router

Standard 5 Students will demonstrate an understanding common security practices.

. Objective 1 Explain the basic principles of security concepts and technologies. a. Explain encryption technologies of networking. b. Tell the steps of data wiping / hard drive destruction / hard drive recycling. c. Describe a software firewall - Port security, Exceptions. d. List common authentication technologies - User name, Password, Biometrics, Smart cards. e. Basics of data sensitivity and data security - Compliance, Classifications, Social engineering . Objective 2 Summarize the following security features a. Implement wireless encryption - WEPx and WPAx, Client configuration (SSID). b. Describe malicious software protection - Viruses, Trojans, Worms, Spam, Spyware, Adware, Grayware. c. Tell how to implement BIOS Security - Drive lock, Passwords, Intrusion detection, TPM. d. Practice proper password management / password complexity. e. Outline the steps in locking a workstation - Hardware, Operating system. f. Describe Biometrics - Fingerprint scanner. . Objective 3 Implement security and troubleshoot common issues a. Secure the Operating systems - Local users and groups: Administrator, Power Users, Guest, Users, Vista User Access Control (UAC), b. Contrast NTFS vs. Share persmissions, Shared files and folders - System files and folders, Encryption (Bitlocker, EFS), User authentication c. List the steps to secure the system - BIOS security.

U8: Printers and UT: CTE: Information Technology, UT: . Identify the unique . Assess a portable 1. Card Grades 9-12, Computer Maintenance & differences between portable device for any issues 2. Dot Pitch Portables (Week Repair (A+) devices and their unique and troubleshoot 3. Dot-Matrix-Printer 20, 1 Week) Standard 1 troubleshooting issues. solving problems 4. Downstrem Students will identify, classify, install, . Contrast the different identified. 5. LPT Port configure and maintain, detect problems troublshooting processes . Recognize portable 6. Notification Area with, troubleshoot, repair or replace used when solving issues on device peripherals and 7. PCL Personal Computer hardware a portable device as apposed describe their intended 8. Platen components. to desktop system purposes and value. 9. Plug . Compare and contrast printer . Distinguish a 10. Point to Point Protocol 11. Queue Objective 10 types, benefits and shortfalls customers printing . 12. Trackball Install, configure, optimize, . Assess different wireless requirements and 13. Transfer Corona detect problems with, technologies matching them recommend a printer 14. Voice Coil Motor troubleshoot and with the myriad of peripherals that meets customers 15. xD-Picture Card repair/replace laptop requirements components and features a. Characterize expansion devices - PCMCIA cards, PCI Express cards, Docking station. b. Explain communication connections - Bluetooth, Infrared, Cellular WAN, Ethernet, Modem. c. Describe power and electrical input devices - Auto- switching, Fixed input power supplies, Batteries. d. Explain where specialized input devices are used - Stylus / digitizer, Function keys, Point devices (e.g. touch pad, point stick / track point). . Objective 11 Install, configure and troubleshoot printers a. Differentiate between printer types - Laser, Inkjet, Thermal, Impact. b. Contrast local vs. network printers. c. Define and explain how to install printer drivers (compatibility). d. Summarize consumables for printers.

Standard 2 Students will demonstrate Troubleshooting, Repair and Maintenance Skills.

. Objective 3 Given a scenario, determine the troubleshooting methods and tools for printers. a. Manage print jobs. b. Use the Printers and Faxes spooler to troubleshoot printing issues. c. Manage printer properties and settings. d. Print a test page from the OS and from the printer. . Objective 4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method. a. Describe ordinary issues with laptops - Power conditions, Video, Keyboard, Pointer, Stylus, Wireless card issues. b. Explain common methods in troubleshooting laptops - Verify power (e.g. LEDs, swap AC adapter), Remove unneeded peripherals, Plug in external monitor, Toggle Fn keys or hardware switches, Check LCD cutoff switch, Verify backlight functionality and pixilation, Check switch for built-in WIFI antennas or external antennas.

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