2010 Annual Report
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25YEARS OF COMPASSIONATE SERVICE ANNUAL REPORT 2010 Continued Compassion... New Commitment Interfaith Community Services Our MissiOn: Helping seniors, disabled individuals and people in financial crisis achieve stable and independent lives through support from volunteers, faith communities and the community at large. ExEcutivE rEpOrt Here are some highlights of that Continued Compassion... level of assistance: • 45,717 services provided to New Commitment 20,034 individuals, an 18% increase over FY 2009; ur 25th anniversary offers a • $624,725 in financial assistance Ounique opportunity to look both provided, a 19% increase; backward and forward. • $650,098 worth of food distrib- uted, 25% over FY 2009. This year we have celebrated our What a blessing that ICS was history and founding values while there! concurrently preparing for our fu- ture. Today we are blessed with the Board President Executive Director support of nearly 60 faith communities New Commitment and more than 600 volunteers. The original vision of While our core programs remain the same, we will “Love, Cooperation, and Service” continues to touch be expanding our services for people in need. For thousands of people each year. a start, we will provide training for job readiness Our past gives us much to be thankful for. The and financial literacy, and offer an expanded health theme of this annual report – Continued Compas- advocacy outreach to assist faith leaders in helping sion…New Commitment – emphasizes the impor- their own congregants. The ICS Endowment, which tance of building on our history of compassionate already has topped $2 million in gifts and pledges, service while we meet head-on the challenges and will remain an important component in developing opportunities we face with renewed commitment to the future sustainability of our services. the years ahead. New plans for 2011 and 2012 include the expan- sion of the ICS Food Bank, moving from the current Continued Compassion 400-square-foot cramped facility to a separate build- Two September 2010 headlines from the Arizona ing of about 2,700 square feet. This effort has re- Daily Star clearly tell the story of our challenges: cently received a wonderful boost from The Wolslager Arizona is No. 2 in poverty and Jobless rate for Ari- Foundation, which has approved a $150,000 chal- zona is highest in 27 years. All of us know someone lenge grant towards this project. For more details, touched by the economic recession. More than any see the back page of this report. time in our history, the importance of ICS’s role in ICS is making a commitment to help more people Tucson and Pima County really hits home. as more resources – both financial and volunteers Thanks to you and many other ICS supporters, we – are developed. And because of donors and volun- were able to provide record levels of compassionate teers, we are hopeful and excited about the future. services last fiscal year to individuals and families Our deepest thanks to all of you. We cannot do this needing a wide range of help. alone. We need your help for the years to come. ics BOard Of dirEctOrs ics staff Ed Jenkins, President Bonnie Kampa, Executive Director Maureen Pattison, Mobile Meals Steve Pollyea, Vice President Terri Patt-Smith, Associate Director Assistant Kevin Koch, VP of Faith Communities Cheryl Andersen, Caregiving Services Maricela Reynaert, Health Advocacy Lois Britton, Treasurer Manager Specialist Betsy Sandlin, Secretary Sandi Brickley, Volunteer Resources José Rivera, Financial Assistance Lidia Allen Manager/NW Faith Outreach Senior Coordinator Kristin Behrens Shar Caulley, Development Assistant Andrea Rogers, Health Advocacy Co- Karen Hamar Bittmann Mary Elethorp, Health Advocacy ordinator Mary Ann Brody Administrative Assistant Renee Sebag, Graduate Intern Mac Fiske, Past President Frank Hayes, Food Bank Coordinator Jacque Shaffer, Accounting Assistant Doug Haynes Diane Luber, Development Manager Maude Shingler, Business Manager Kathy Goff Joyce Lyons, Senior Services Assistant Barbara Souter, Adminstrative Assistant Janet Grace Karen MacDonald, Faith Outreach Chuck Waldron, East Side Coordinator Vicky Johnson Manager Mike Mumford ICS ANNUAL REPORT 2010 PAGE 3 frOM thE trEasurEr espite another year of difficult economic times,ICS OPERATIONS RESOURCES In-Kind $ 829,815 Dended its fiscal year as of June 30th with positive financial results. While the nation’s economic downturn Assistance thru has reduced revenues and curtailed operating expenditures Casework $ 372,768 across many nonprofits, ICS continues to Individuals $ 332,549 carefully monitor expenses and increase ef- Government Grants $ 312,495 forts to generate cash and in-kind donations. Faith Communities $ 195,517 The amount of funds for operational services provided was up by 14% Corporate, Events, Other $ 169,875 over last year, and as you will see from Foundations $ 109,765 the program statistics presented in this Mobile Meals $ 84,478 report, we provided assistance to 18% more people! In managing for operating Total Resources: $ 2,407,262 efficiencies and cost effectiveness,ICS’s administrative and fundraising costs Foundations Lois Britton, Treasurer Mobile Meals came to 16%, well below the national Corporate, 5% 4% average for nonprofits. This means that 84 cents of every Events, Other resource dollar goes directly to provide services throughout 7% the year to those in need. Faith In-Kind The accompanying charts provide a visual comparative of Communities 34% 8% where ICS resources came from, how they were used, and measures of administrative and fundraising costs. Individuals Resource income increased by 11% and surpassed the prior 14% year’s record setting best. The increases in resource income Assistance Government thru were critical in helping fund the growing need for emergency Grants Casework financial assistance and food that accounted for 60% of our 13% 15% total services to the community. “Assistance Thru Casework” reflects the many low- or fixed-income households that obtained cost relief through ICS in utilities and rent expense paid directly by a government entity or utility company. OPERATIONS SERVICES Requests for services to seniors, the disabled, and people Emergency Assistance $ 749,240 in financial crisis continue to increase. We welcome your Food Bank $ 700,538 sponsorship, contributions, and voluntary effort to help cli- ents achieve stable and independent lives. Training and Outreach $ 303,010 Audited financial statements are available through our web- Development $ 199,416 site and I would be most pleased to meet with you to discuss our financial results. Administrative $ 188,761 Audited financial statements by T. R. LaVoie, P.C. Public Accountants Mobile Meals $ 123,986 STATEMENTS OF FINANCIAL POSITION Caregiving Services $ 75,489 Health Advocacy $ 60,488 As of June 30 Total Services: $ 2,400,928 2010 2009 Caregiving Services ASSETS Health 3% Current Assets $ 342,551 $ 335,133 Advocacy Mobile Meals 3% Endowment Funds 1,236,547 453,667 5% Emergency Property & Equipment 565,697 581,050 Administrative Assistance 8% 31% TOTAL ASSETS $2,144,795 $1,369,850 Development LIABILITIES AND NET ASSETS 8% Current Liabilities $ 91,628 $ 85,638 Training and Food Bank Outreach Net Assets 2,053,167 1,284,212 29% 13% TOTAL LIABILITIES AND NET ASSETS $2,144,795 $1,369,850 PAGE 4 ICS ANNUAL REPORT 2010 2009-2010 ICS SERVICES AND PROGRAMS IN REVIEW Program/Activity # of Volunteer # of Services Volunteers hours Recipients Health Advocacy: Home interviews, education 45 768 598 679 and advocacy for seniors and disabled…help in navigating the healthcare system. Caregiving Services: Transportation, Shopping, 250 14,415 339 9,693 Handy Helper, Telecare, Friendly visiting, etc. (28% increase in transportation services) Mobile Meals: Delivery of two meals per day, 5 187 11,237 176 18,979 days per week. daily deliveries Food Bank: Operate Food Bank, pack and hand 50 3,929 Households: 12,304 out holiday boxes. 1,095 new households 3,556 +18% visited the Food Bank this year. Individuals: 11,374 Emergency Financial Assistance: Case 8 1,525 Households: 3,888 management, financial aid, Gifts of Love. Two 3,125 (Provided $624,725 in offices (Ina Road and East Side) Individuals: financial assistance) 7,891 Volunteer Income Tax Assistance (VITA) 13 845 171 174 ($278,117 in state and federal refunds) General Office Volunteers: Front desk, 17 1,768 N/A N/A receptionists, filing, etc. Board, Council, Events, Committees: 249 3,821 N/A N/A Governance, strategic planning, liaisons to faith communities, fund-raising, etc. Total 600 plus* 38,308 20,034** 45,717 5% 18% increase increase * Volunteers often provide services in more than one area. Total does not include dozens of episodic volunteers. ** Recipients may receive multiple services. October 18, 2010 iMpact Of vOluntEErs Interfaith Community Services WProvidinghE rservicesE toics seniors, disabled sindividuals,Erv Es Volunteers are the heart of ICS, providing and families in financial crisis in Pima County. many services throughout the organization. Emergency Financial Assistance Mobile Meals Rent, utilities, prescriptions, gas vouchers, Week-day delivery of nutritious meals • 600-plus active ICS volunteers bus passes, back-to-work items, and other support services. Available for qualified Pima • 38,308 hours of volunteer service County residents. • 215,800 miles driven by volunteers ICS Food Bank Caregiving Services and • $737,429 value of volunteer hours Emergency and holiday food boxes. Health Advocacy Available for all