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ICT Accessibility Assessment for Europe Region EUROPE ITUPublications International Telecommunication Union Europe 2021 ICT accessibility assessment for Europe region EUROPE copy Advance ICT accessibility assessment for Europe region accessibility assessment for Europe ICT ICT accessibility assessment for Europe region Acknowledgements The ICT accessibility assessment for the Europe region was developed by Dr Dušan Caf, Director of the Digitas Institute, Coordinator of the Digital Accessibility Platform, Senior Lecturer and ITU consultant in digital accessibility, under the guidance of Ms Roxana Widmer-Iliescu, Senior Coordinator (Digital Inclusion) and ITU-D Focal Point for ICT Accessibility, with valuable comments and suggestions received from Ms Inmaculada Placencia Porrero, Senior Expert on Disability and Inclusion from the European Commission, and Mr Ricardo Garcia Bahamonde, expert in ICT accessibility certified by the International Association of Accessibility Professionals (IAAP). The report was prepared under the overall coordination of Mr Jaroslaw Ponder, Head of the ITU Office for Europe, within the scope of the ITU Regional Initiative for Europe on Accessibility,“ affordability and skills development for all, to ensure digital inclusion and sustainable development”. Disclaimer The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of ITU concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. The mention of specific organizations, companies, products or services does not imply that they are endorsed or recommended by ITU in preference to others of a similar nature that are not mentioned. Errors and omissions excepted, the names of proprietary products are distinguished by initial capital letters. All reasonable precautions have been taken by ITU to verify the information contained in this publication. However, the published material is being distributed without warranty of any kind, either expressed or implied. Responsibility for the interpretation and use of the material lies with the reader. The opinions, findings and conclusions expressed in this publication do not necessarily reflect the views of ITU or of its members. While external links and/or related references included in this report were valid at the time of publication, ITU cannot guarantee their long-term validity. Any content may be reproduced from this report, provided that it is accompanied by the acknowledgement: “ITU Report – ICT accessibility assessment for the Europe region, 2021”. Please consider the environment before printing this report. © ITU 2021 Some rights reserved. This work is licensed to the public through a Creative Commons Attribution-Non- Commercial-Share Alike 3.0 IGO license (CC BY-NC-SA 3.0 IGO). Under the terms of this licence, you may copy, redistribute and adapt the work for non-commercial purposes, provided the work is appropriately cited. In any use of this work, there should be no suggestion that ITU endorse any specific organization, products or services. The unauthorized use of the ITU names or logos is not permitted. If you adapt the work, then you must license your work under the same or equivalent Creative Commons licence. If you create a translation of this work, you should add the following disclaimer along with the suggested citation: “This translation was not created by the International Telecommunication Union (ITU). ITU is not responsible for the content or accuracy of this translation. The original English edition shall be the binding and authentic edition”. For more information, please visit https://creativecommons.org/ licenses/by-nc-sa/3.0/igo/ Table of Contents Acknowledgements ������������������������������������������������������������������������������������������������������������������������ii List of boxes and figures �����������������������������������������������������������������������������������������������������������������v Executive summary �������������������������������������������������������������������������������������������������������������������������vi Chapter 1. Introduction ..................................................................................................1 Chapter 2. Summary of ITU Europe region ICT accessibility assessment ...............2 2�1 ITU framework ������������������������������������������������������������������������������������������������������������� 2 2�2 ITU Member State commitments ������������������������������������������������������������������������������ 2 2�3 ITU Member State implementation capacity ����������������������������������������������������������� 5 Chapter 3. ITU ICT accessibility framework ................................................................8 Chapter 4. The ICT assessment framework ...............................................................11 4�1 The Convention on the Rights of Persons with Disabilities �������������������������������� 11 4�2 EU accessibility legislation ��������������������������������������������������������������������������������������� 13 Chapter 5. ICT accessibility in Europe........................................................................37 5�1 Country commitments ���������������������������������������������������������������������������������������������� 37 5�2 Country capacity to implement ������������������������������������������������������������������������������� 53 Chapter 6. Implementing ICT accessibility ................................................................63 Abbreviations and acronyms ........................................................................................67 Annexes ���������������������������������������������������������������������������������������������������������������������������69 Annex 1: UNCRPD ratification status ��������������������������������������������������������������������������������� 69 Annex 2: Marrakesh Treaty ratification status ������������������������������������������������������������������ 71 Annex 3: ITU framework and resources to support Member State and stakeholder efforts to implement ICT accessibility ���������������������������������������������������������� 73 Annex 4: Accessibility measures overview – Accessibility of public-sector websites and mobile applications ������������������������������������������������������������������������������������� 77 Annex 5: Accessibility measures overview – Accessibility of audiovisual media services ���������������������������������������������������������������������������������������������������������������������� 82 iv Annex 6: Accessibility measures overview – Accessibility of electronic communications ��������������������������������������������������������������������������������������������������������������������� 84 Annex 7: Accessibility measures overview – Accessibility of products and services ���� 87 List of boxes and figures Boxes Spain sets accessibility requirements for all public-sector bodies .................................... 39 Access to websites and mobile applications for the deaf in Slovenia ������������������������������� 39 Video relay service in Switzerland ........................................................................................... 42 Equivalent access to emergency communications in Ukraine ������������������������������������������� 42 Broadcasting of public warnings in Bosnia and Herzegovina �������������������������������������������� 43 Broadcasting and on-demand access services in the United Kingdom ��������������������������� 45 Broadcasting access services in Bosnia and Herzegovina �������������������������������������������������� 45 Broadcasting access services in Israel .................................................................................... 46 Accessibility of Vatican News ................................................................................................... 46 Must-carry obligations in Malta ............................................................................................... 48 Accessibility requirements for public procurement in Bulgaria ......................................... 49 Accessibility of banking services in Hungary ������������������������������������������������������������������������� 50 ICT accessibility in education in Lithuania ............................................................................. 51 Recognition of sign language and use of Braille in Cyprus ������������������������������������������������ 53 Malta’s national policy for the rights of persons with disability ������������������������������������������ 54 The Finnish Advisory Board for the Rights of Persons with Disabilities ��������������������������� 58 The Czech Government Board for Persons with Disabilities ��������������������������������������������� 59 The Council of Persons with Disabilities of Bosnia and Herzegovina ������������������������������� 59 Ombudsman for persons with disabilities in Croatia ........................................................... 61 Commission for equal rights of persons with disabilities in Israel ������������������������������������� 62 Figures Figure 1: Timeline of the publication of Directive (EU) 2016/2102 ................................... 18 Figure 2: Timeline of the publication of Directive (EU) 2018/1808 ................................... 22 Figure 3: Timeline of the publication of Directive (EU) 2018/1972
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