ANNUAL REPORT Suruhanjaya Komunikasi dan Multimedia Malaysia,Off Persiaran Multimedia, 63000 Cyberjaya, Selangor Tel: 6 03 86 88 80 00 | Fax: 6 03 86 88 10 00 E-mail:
[email protected] | Web: www. skmm.gov.my | 1-800-888-030 Diversified culture, united towards communication excellence 000 001 001 Statutory Requirement 095 Rates Monitoring 002 National Policy Objectives 096 SKMM Complaints Bureau Table of Contents 003 Vision/Mission Statement 097 Consumer Issues 003 Core Values 099 Prepaid Registration 004 Clients’ Charter 006 Chairman’s Message 100 Phishing 016 Commission Members 100 Network Security Centre 026 Senior Directors 101 Enforcement 030 A Snapshot of Statistics on Communications & Multimedia Activities 05 Upholding National 01 Speeding Up the Growth of ICT Culture & Identity 034 Progress Report for Broadband 106 Content Regulation (MyICMS 886) 2008 036 TM’s Undertakings Channeling Equal Access 037 Application of the Regulatory Framework 06 for High-Speed Broadband Network to ICT Services 112 USP Fund 037 Economic Indicators on Broadband’s Benefits to the Nation 112 USP Projects in Bridging Digital Divide 037 Indicators for Broadband Take-up 038 Report on QoS Compliance on Enhancing ICT Ethics Broadband Services 07 and Excellence 038 Managing Communications Infrastructure 120 Consumer Forum’s Activities 042 Promotion of Local Content Development 121 Content Forum’s Activities and NCDG 123 Report on Technical Standards Forum 044 Establishment of R&D Initiatives 125 Report on Access Forum Under Digital Home 045 Implementation of