ANNUAL REPORT Suruhanjaya Komunikasi dan Multimedia Malaysia,Off Persiaran Multimedia, 63000 Cyberjaya, Selangor Tel: 6 03 86 88 80 00 | Fax: 6 03 86 88 10 00 E-mail: [email protected] | Web: www. skmm.gov.my | 1-800-888-030 Diversified culture, united towards communication excellence 000 001 001 Statutory Requirement 095 Rates Monitoring 002 National Policy Objectives 096 SKMM Complaints Bureau Table of Contents 003 Vision/Mission Statement 097 Consumer Issues 003 Core Values 099 Prepaid Registration 004 Clients’ Charter 006 Chairman’s Message 100 Phishing 016 Commission Members 100 Network Security Centre 026 Senior Directors 101 Enforcement 030 A Snapshot of Statistics on Communications & Multimedia Activities 05 Upholding National 01 Speeding Up the Growth of ICT Culture & Identity 034 Progress Report for Broadband 106 Content Regulation (MyICMS 886) 2008 036 TM’s Undertakings Channeling Equal Access 037 Application of the Regulatory Framework 06 for High-Speed Broadband Network to ICT Services 112 USP Fund 037 Economic Indicators on Broadband’s Benefits to the Nation 112 USP Projects in Bridging Digital Divide 037 Indicators for Broadband Take-up 038 Report on QoS Compliance on Enhancing ICT Ethics Broadband Services 07 and Excellence 038 Managing Communications Infrastructure 120 Consumer Forum’s Activities 042 Promotion of Local Content Development 121 Content Forum’s Activities and NCDG 123 Report on Technical Standards Forum 044 Establishment of R&D Initiatives 125 Report on Access Forum Under Digital Home 045 Implementation of U-Library 048 Digital TV 08 Enhancing Postal 051 Mobile Number Portability (MNP) Services Standards 128 Postal Services 02 Ensuring Communications Integrity & Excellence 09 Accelerating Growth 056 Categorisation Through Global Partnerships 058 Market Supervision 132 International Affairs 058 Services’ Accessibility 059 Implementation of WiMAX Services 10 Delivering Better Performance for Greater Effectiveness Responding to New 03 138 Human Capital Development Statutory Requirement Emerging Technologies 140 IT Strategic Review 064 Spectrum Management Strategic Review (SMSR) 2007/2008 Building 1Malaysia Through 066 Spectrum Research Collaboration 11 In accordance with Section 47 of the Malaysian Communications and Multimedia Commission Act 1998, the 072 Spectrum Assignment and Management ICT Convergence 081 NASMOC and Spectrum Engineering and 144 Corporate Highlights Interference Resolution Malaysian Communications and Multimedia Commission hereby publishes a report that entails the activities 081 Spectrum Co-ordination Maintaining Transparency 085 Numbering 12 and Good Governance of the Commission and has submitted it to the Minister of Information, Communications and Culture together 148 Governance and 04 Expanding Digital Reach Audited Financial Statements 092 Nationwide Mobile Coverage: with a copy of its Audited Financial Statements of the Malaysian Communications and Multimedia Commission Time 1/Time 2 Projects 093 Quality of Service Fund for the Year Ended 31 December 2008 to be laid before both Houses of Parliament. 095 Required Application Service (RAS) SKMM Annual RePort 2008 002 003 National Policy Objectives Vision To become a globally competitive, efficient and increasingly self- We shall endeavour to fulfill the 10 National Policy Objectives regulating communications and multimedia industry generating for the communications and multimedia industry as growth to meet the economic and social needs of Malaysia. enunciated in the Communications and Multimedia Act 1998: 1. To establish Malaysia as a major global centre and hub for communications and multimedia information and content services; Mission 2. To promote a civil society where information-based services will We are committed to: provide the basis of continuing enhancement to quality of work a. Promoting access to communications and multimedia services; and life; b. Ensuring consumers enjoy choice and a satisfactory level of 3. To grow and nurture local information resources and cultural services at affordable prices; representation that facilitate the national identity and global diversity; c. Providing transparent regulatory processes to facilitate fair 4. To regulate for the long-term benefit of the end-user; competition and efficiency in the industry; 5. To promote a high level of consumer confidence in service delivery d. Ensuring best use of spectrum and number resources; and from the industry; e. Consulting regularly with consumers and service providers and 6. To ensure an equitable provision of affordable services over facilitating industry collaboration. ubiquitous national infrastructure; 7. To create a robust application environment for end users; 8. To facilitate the efficient allocation of resources such as skilled labour, capital, knowledge and national assets; Core Values • Authoritativeness 9. To promote the development of capabilities and skills within Malaysia’s convergence industries; and • Integrity • Competence 10. To ensure information security and network reliability and integrity. SKMM Annual RePort 2008 004 005 Clients’ Charter Our undertaking to our clients are: General Consumers Licencees • Recording all complaints received • Promote fair competition and market development through • Acknowledgement to complainant within three working days transparent regulatory processes as outlined in the CMA 1998 • Forward complaint received to relevant service provider within five working days • Provide resolutions to disputes when necessary • Follow-up on status of complaint from service provider after 15 days • Promote effective regulation by monitoring all significant matters relating to the performance of its licencees and Assignment Applicants reporting to the Minister at the end of each financial year Apparatus Assignment (AA) • Review the Rules & Regulation every three years or as and when directed by the Minister. This is to ensure that the Rules • 60 days to process the AA application subject to the Licence Committee meeting, & Regulation remain relevant border co-ordination by FACSMAB, JTC and Trilateral (Malaysia, Singapore and Indonesia) meetings and approvals Number Assignment • 30 days to process normal assignment applications e.g. PSTN Numbering Application • 45 days to process special assignments e.g. mobile, short codes Licence Applicants • 60 days from receipt of complete application to process NFP, NSP and CASP licence applications and to recommend to the Minister for approval • 45 days from receipt of complete submission to process NFP and NSP class licence registrations • 30 days from receipt of complete submission to process ASP class licence registration SKMM Annual RePort 2008 006 007 Chairman’s Message The Malaysian Communications and Multimedia Commission celebrates its 10th Anniversary on 2008 as the regulator of the communications and multimedia industry in Malaysia and the implementor of the Communications and Multimedia Act 1998-an Act which has played an integral role in the convergence of the communications and multimedia industry, as well as in the nation’s growth as a technologically-competent and economically-competitive nation. Overview of the Communications investment and revenue it generates but also for the the ten-year period of convergence, this path towards and Multimedia Industry in 2008 manufacture of goods and provision of services that cellular mobile connectivity continued at full speed it creates besides shaping the competitive landscape as consumer demands changed towards mobility Key Growth Indicators in of a nation. and multi-functionality of their telephones. In 2008, Communications and Multimedia Mobile Number Portability (MNP), which is the ability Over the ten years since the Communications and Since the implementation of the Communications to change one’s service provider without changing Multimedia Act 1998 was implemented, the total gross and Multimedia Act 1998’s regulatory framework, the number, also enhanced consumers’ choice over revenue of this industry grew four times over, from the communications and multimedia industry has cellular mobile services available to them. RM12.0 billion in 1999 to RM40.8 billion as at the end achieved marked progress from many different aspects. of 2008. The revenue has contributed to 6.1% (2007 : Among those developments include the proliferation Nationwide telephony coverage was also expanded 5.9%) of the total Gross Domestic Product (GDP) of the of a number of private-sector telecommunications, to cover rural areas. In 2008, under the direction of country and approximately 8.3% (2007 : 7.7%) of the television and radio service providers. In the period the Minister to further expand cellular coverage Gross National Product for 2008. of 2000 - 2001, 87 licences have been issued forth nationwide, a new programme known as Time 3 was where 20 licences were network facilities provider, introduced, with the objective of increasing national The industry has grown tremendously over the last 19 were network service providers, 18 were content population cellular coverage to 97% by 2010. ten years, with the value of the communications [and application service providers and 30 were application transportation] sub-sector growing almost 240% from service providers. By the end of 2008, the number The Time 3 programme is targeted at extreme rural 1999 to 2008, giving a compound average growth rate of licences issued has multiplied many times over areas and villages with a population density of below 80 (CAGR) of 13.02% per annum. -