Paper D1

Red1 Responses & Hits by Healthwatch

250 216 200 185 169 145 136 132 150 122 118 112 117 94 89 89 100 77 83 66 57 42 45 50 37 6 2 0 Healthwatch Healthwatch Healthwatch Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Derbyshire Leicestershire East Lincolnshire Lincolnshire Northamptonshire City Nottinghamshire

Red1 Responses Red1 Hits

Red1 Performance by Healthwatch 90.00% 100% 80.00% 90% 70.00% 80% 60.00% 70% 60% 50.00% 85.71% 50% 40.00% 77.05% 82.22% 79.46% 73.68% 69.82% 40% 67.42% 67.13% 63.24% 30.00% 61.03% 30% 20.00% 33.33% 20% 10.00% 10% 0.00% 0% Healthwatch Derby Healthwatch Healthwatch Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicester Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire Red1 Performance Red1 Target Red1 Performance by Healthwatch (By Month)

95.00% 90.00% 85.00% 80.00% 75.00% 70.00% 65.00% 60.00% 55.00% 50.00% 45.00% 40.00% 35.00% 30.00% 25.00% July August September

Healthwatch Derby Healthwatch Derbyshire Healthwatch Leicester Healthwatch Leicestershire Healthwatch Lincolnshire Healthwatch

Healthwatch Healthwatch Northamptonshire Healthwatch Nottingham City Healthwatch Nottinghamshire Healthwatch Rutland

Red2 Responses & Hits by Healthwatch

4500 3971 4000 3723 3485 3396 3500 2899 3000 2320 2248 2285 2500 2015 1784 2000 1577 1683 1585 1419 1574 1500 1065 938 850 1000 670 537 500 121 50 0 Healthwatch Derby Healthwatch Healthwatch Leicester Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire

Red2 Responses Red2 Hits Red2 Performance by Healthwatch

80.00% 80% 70.00% 70% 60.00% 60% 50.00% 50% 40.00% 40% 67.53% 68.32% 70.97% 68.88% 30.00% 63.18% 30% 56.61% 54.12% 48.29% 48.95% 52.53% 20.00% 41.32% 20% 10.00% 10% 0.00% 0% Healthwatch Derby Healthwatch Healthwatch Leicester Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire

Red2 Performance Red2 Target

Red 2 Performance by Healthwatch (By Month)

100.00%

90.00%

80.00%

70.00%

60.00%

50.00%

40.00%

30.00%

20.00% July August September

Healthwatch Derby Healthwatch Derbyshire Healthwatch Leicester Healthwatch Leicestershire Healthwatch Lincolnshire Healthwatch North East Lincolnshire Healthwatch North Lincolnshire Healthwatch Northamptonshire Healthwatch Nottingham City Healthwatch Nottinghamshire Healthwatch Rutland Red19 Responses & Hits by Healthwatch

4500 4168 3898 4000 3617 3561 3424 3500 3062 3028 2999 2972 3000 2432 2515 2389 2500 2188 2251 2000 1652 1583 1500 994 893 893 1000 749 500 127 70 0 Healthwatch Derby Healthwatch Healthwatch Leicester Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire

Red19 Responses Red19 Hits

Red19 Performance by Healthwatch

100.00% 100% 90.00% 90% 80.00% 80% 70.00% 70% 60.00% 60% 50.00% 50% 95.82% 89.97% 89.84% 94.22% 40.00% 84.66% 83.06% 83.87% 83.46% 87.84% 40% 71.95% 30.00% 55.12% 30% 20.00% 20% 10.00% 10% 0.00% 0% Healthwatch Derby Healthwatch Healthwatch Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicester Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire

Red19 Performance Red19 Target Red19 Performance by Healthwatch (By Month) 100.00%

95.00%

90.00%

85.00%

80.00%

75.00%

70.00%

65.00%

60.00%

55.00%

50.00%

45.00% July August September

Healthwatch Derby Healthwatch Derbyshire Healthwatch Leicester Healthwatch Leicestershire Healthwatch Lincolnshire Healthwatch North East Lincolnshire

Healthwatch North Lincolnshire Healthwatch Northamptonshire Healthwatch Nottingham City Healthwatch Nottinghamshire Healthwatch Rutland

Green1 Responses & Hits by Healthwatch

1600 1378 1400 1198 1200 1118 1018 987 1000 909 752 754 756 800 612 582 600 476 327 318 400 284 248 248 229 176 201 200 42 22 0 Healthwatch Derby Healthwatch Healthwatch Leicester Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire

Green1 Responses Green1 Hits Green1 Performance by Healthwatch 90.00% 90% 80.00% 80% 70.00% 70% 60.00% 60% 50.00% 50% 40.00% 81.05% 76.39% 40% 70.03% 67.26% 70.97% 30.00% 59.66% 60.12% 65.97% 63.11% 30% 54.64% 52.38% 20.00% 20% 10.00% 10% 0.00% 0% Healthwatch Derby Healthwatch Healthwatch Leicester Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire

Green1 Performances Green1 Target

Green2 Responses & Hits by Healthwatch

3000 2463 2500 2211 2202 2180 2000 1433 1402 1408 1500 1283 1258 848 852 1000 748 667 558 548 494 505 500 345 367 327 91 45 0 Healthwatch Derby Healthwatch Healthwatch Leicester Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire

Green2 Responses Green2 Hits

Green2 Performance by Healthwatch 90.00% 90% 80.00% 80% 70.00% 70% 60.00% 60% 50.00% 50% 40.00% 40% 65.80% 66.97% 66.19% 30.00% 58.03% 56.92% 63.94% 59.27% 57.71% 30% 49.45% 20.00% 46.12% 46.55% 20% 10.00% 10% 0.00% 0% Healthwatch Derby Healthwatch Healthwatch Leicester Healthwatch Healthwatch Healthwatch North Healthwatch North Healthwatch Healthwatch Healthwatch Healthwatch Rutland Derbyshire Leicestershire Lincolnshire East Lincolnshire Lincolnshire Northamptonshire Nottingham City Nottinghamshire

Green2 Performances Green2 Target