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Home , Bracebridge Heath, North East Lincolnshire, Nottingham, Pilgrim Hospital, South Yorkshire

Choosing your

Lincolnshire Primary Care Trust

For most medical conditions, you can now choose where and when to have your treatment.

This booklet explains more about choosing your hospital. You will also find information about the you can choose from.

Second edition December 2006 Contents

What is patient choice? 1

Making your choice 2

How to use this booklet 3

Where can I have my treatment? 4

Your hospitals A to Z 7

Your questions answered 33

How to book your appointment 35

What do the specialty names mean? 36

What does the healthcare jargon mean? 38

Where can I find more information and support? 40

How do your hospitals score? 41

Hospital score table 46 What is patient choice? If you and your GP decide that you need to see a specialist for more treatment, you can now choose where and when to have your treatment from a list of hospitals or clinics. Why has patient choice been introduced? Research has shown that patients want to be more involved in making decisions and choosing their healthcare. Most of the patients who are offered a choice of hospital consider the experience to be positive and valuable. The NHS is changing to give you more choice and flexibility in how you are treated.

Your choices Your local choices are included in this booklet. If you do not want to receive your treatment at a local hospital, your GP will be able to tell you about your choices of other hospitals across .

As well as the hospitals listed in this booklet, your GP may be able to suggest community-based services, such as GPs with Special Interests or community clinics. Or, if your GP decides to refer you to a Clinical Assessment Service and you then need to go to hospital, you will be able to choose from this list of hospitals.

General information 1 Making your choice

In choosing where to have your outpatient appointment, you will be choosing where to receive your full treatment, if you need it. This will include your initial outpatient appointment and any other appointments for treatment (for example, inpatient care) or aftercare.

However, if you are not happy with your chosen hospital after your outpatient appointment, your GP can make you an appointment at another hospital.

If you need very specialised care, you may need to be referred to another hospital. You may also be transferred to another specialty if the hospital doctor feels that this is more appropriate for your condition.

2 General information How to use this booklet

This booklet includes information about your choice of hospitals.

Use the ‘Where can I have my treatment?’ table on page 4 to find out which hospitals offer your treatment. You can then find information about individual hospitals. This starts on page 7. You can also find out how your hospital scores against a number of measures, some of which are patients’ views. This information starts on page 46.

You will also find other information in this booklet to help you make your choice. You can use the 'Contents list' at the beginning of the booklet to find this information.

You can also find more information on www.nhs.uk

Your local library can help you use the internet to search for more information on choosing your hospital. See the 'Where can I find more information and support?' page later in this booklet for some website addresses that you can use.

General information 3 Where can I have my treatment?

Use the chart below to check which hospitals provide the service you need. In addition to the hospitals listed, your GP may be able to refer you to community-based or other services. Ask him or her what’s available in your local area. He or she will also advise you if the service you need is not listed. Specialty name

Hospital provider Barlborough NHS Treatment Centre page 7 Boston NHS Treatment Centre page 8 University Hospitals NHS Foundation Trust page 9 and Bassetlaw Hospitals NHS Foundation Trust page 10 Gainsborough NHS Treatment Centre page 13 Hospital page 14 Hull and East Hospitals NHS Trust page 15

4 Hospital information Specialty name

Hospital provider Northern and Hospitals NHS Trust page 16 University Hospitals NHS Trust page 18 Papworth Hospital NHS Foundation Trust page 19 and Stamford Hospitals NHS Foundation Trust page 20 Children's NHS Foundation Trust page 22 Sheffield Teaching Hospitals NHS Foundation Trust page 23 Hospitals NHS Trust page 24 The Queen Elizabeth Hospital King's Lynn NHS Trust page 26 United Lincolnshire Hospitals NHS Trust page 27 University Hospitals of NHS Trust page 30

To find out more about the hospitals you can choose from go to page 7 To find out what these specialties mean go to page 36.

Hospital information 5 6 Hospital information Barlborough NHS Treatment Centre www.barlboroughtreatmentcentre.nhs.uk

The Treatment Centre focuses on providing specialist orthopaedic services. The hospital is run by Partnership Health Group Ltd, an independent company providing services to NHS patients on behalf of the NHS. It is a newly-built, 46-bed orthopaedic centre, with three theatres, and opened in July 2005. It performs 4,400 surgical procedures a year, made up mainly of knee and hip replacements and minor orthopaedic cases.

Barlborough NHS Treatment Centre

2 Lindrick Way, Barlborough, Chesterfield, , S43 4XE Tel: 01246 575000

Trains: Chesterfield. More than ten miles. Buses: . 0870 608 2 608. Parking: Free on-site parking.

Hospital information 7 Boston NHS Treatment Centre www.capio.co.uk/nhs

The Treatment Centre is a purpose-built day case centre on West Business Park. It provides services for assessment, diagnosis and treatment of common medical conditions, and has a suite of outpatient rooms, treatment rooms and counselling facilities. A well-equipped modern theatre undertakes a range of surgical procedures and endoscopic (diagnostic) investigations.

Boston NHS Treatment Centre

Boston West Business Park, Road, Boston, Lincolnshire, PE21 8EG Tel: 01205 591860

Trains: Boston. Five miles. Buses: Traveline. 0870 608 2 608. Parking: Free on-site parking.

8 Hospital information Cambridge University Hospitals NHS Foundation Trust www.addenbrookes.org.uk

Located in south Cambridge, Addenbrooke’s offers district general hospital services and is also a centre for specialist services: organ transplant, cancer, neurosciences, paediatrics and genetics. Ranked in the Dr Foster Good Hospital Guide (2006) as one of the best performing hospitals and top in the east for patients aged over 50, the Trust is an international academic and clinical centre for research and medical education.

Addenbrooke's Hospital

Hills Road, Cambridge, , CB2 2QQ Tel: 01223 245151

Trains: Cambridge. Two miles. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Charges apply.

Hospital information 9 Doncaster and Bassetlaw Hospitals NHS Foundation Trust www.dbh.nhs.uk

The Trust manages five hospitals and we hold three stars (Healthcare Commission, 2005). We have been rated as a Top 40 hospital for the past six years by CHKS, an independent benchmarking company. All our hospitals have been awarded Charter Mark status, the national standard for excellence in customer care, and the Trust is in the Health Protection Agency’s top 20 per cent of NHS hospitals for low levels of MRSA infection (2006).

Bassetlaw Hospital

Kilton, , , S81 0BD Tel: 01909 500990

Trains: Worksop. Up to half a mile. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Charges apply.

10 Hospital information Doncaster and Bassetlaw Hospitals NHS Foundation Trust www.dbh.nhs.uk

Doncaster Royal Infirmary Montagu Hospital

Armthorpe Road, Adwick Road, Doncaster, , , South Yorkshire, DN2 5LT S64 0AZ Tel: 01302 366666 Tel: 01709 585171 Trains: Doncaster. One mile. Trains: Mexborough. One mile. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Parking: On-site parking available. Charges apply. Charges apply.

To see how your hospital scores see page 41

Hospital information 11 Doncaster and Bassetlaw Hospitals NHS Foundation Trust www.dbh.nhs.uk

Retford Hospital Road Hospital

North Road, Tickhill Road, , Nottinghamshire, Doncaster, South Yorkshire, DN22 7XF DN4 8QL Tel: 01777 274400 Tel: 01302 796000 Trains: Retford. Two miles. Trains: Doncaster. Two miles. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: Free, but limited. Parking: On-site parking available. Charges apply.

To see how your hospital scores see page 41

12 Hospital information Gainsborough NHS Treatment Centre www.capio.co.uk/nhs

Located at the John Coupland Hospital, this facility is a purpose-built day case centre providing service for assessment, diagnosis and treatment of common medical conditions. The centre has a suite of outpatient rooms, treatment rooms and counselling facilities. A modern well-equipped theatre undertakes a range of surgical procedures and endoscopic (diagnostic) investigations.

Gainsborough NHS Treatment Centre

John Coupland Hospital, Ropery Road, Gainsborough, Lincolnshire, DN21 2TJ Tel: 01427 816500

Trains: Gainsborough Lea Road. Three miles. Buses: Traveline. 0870 608 2 608. Parking: Free on-site parking.

Hospital information 13 Holbeach Hospital

The Hospital is situated under a mile from Holbeach town, just off the A17. It offers a nursing home, GP beds, an outpatients department and physiotherapy. Outpatient clinics include paediatrics, orthopaedics, general surgery, ENT (ear, nose and throat), audiology, urology and andrology (men's health).

Holbeach Hospital

Boston Road North, Holbeach, Spalding, Lincolnshire, PE12 8AQ Tel: 01406 422283

Trains: Spalding. More than ten miles. Buses: n/a Parking: Free on-site parking.

14 Hospital information Hull and East Yorkshire Hospitals NHS Trust www.hey.nhs.uk

The Trust is one of the largest in the UK, providing a full range of services across East Yorkshire. It has three main hospital sites: Hull Royal Infirmary, Castle Hill Hospital and The Princess Royal Hospital. In addition to its main services, the Trust also provides services in a number of specialties throughout , North and . The Trust also continues to expand its hospital teaching facilities.

Hull Royal Infirmary

Anlaby Road, Hull, East Yorkshire, HU3 2JZ Tel: 01482 328541

Trains: Hull. Less than half a mile. Buses: East Yorkshire Travel. 01482 222222. Parking: On-site parking available. Charges apply.

Hospital information 15 Northern Lincolnshire and Goole Hospitals NHS Trust www.nlg.nhs.uk

Northern Lincolnshire and Goole Hospitals NHS Trust offers comprehensive services from two hospitals in and . It also offers services from Goole and District Hospital. The Trust operates a fast-track orthopaedic treatment centre based at Goole. The Trust was awarded three stars (the highest award) by the Healthcare Commission in 2005 and is currently being considered for Foundation status.

Diana, Princess of Goole and District Hospital Hospital

Scartho Road, Woodland Avenue, Grimsby, North East Lincolnshire, Goole, East Yorkshire, DN33 2BA DN14 6RX Tel: 01472 874111 Tel: 01405 720720

Trains: Grimsby Town. Two miles. Trains: Goole. Less than half a mile. Buses: . 01472 358646. Buses: Bus Parking: On-site parking available. Company. 0870 120 1088. Charges apply. Parking: Free on-site parking.

16 Hospital information Northern Lincolnshire and Goole Hospitals NHS Trust www.nlg.nhs.uk

Goole Treatment Centre Scunthorpe General Hospital

Goole and District Hospital, Cliff Gardens, Woodland Avenue, Goole, Scunthorpe, , East Yorkshire, DN15 7BH DN14 6RX Tel: 01724 282282 Tel: 01405 720720 Trains: Scunthorpe. Up to half a Trains: Goole. Less than half a mile. mile. Buses: Arriva Yorkshire Bus Buses: Hornsby Travel. 01724 Company. 0870 120 1088. 282255. Parking: Free on-site parking. Parking: On-site parking available. Charges apply.

To see how your hospital scores see page 41

Hospital information 17 Nottingham University Hospitals NHS Trust www.nuh.nhs.uk

This 2,000-bed teaching and research hospital is one of the largest in the UK. It provides a wide range of general and specialist services for adults and children, offering outpatient, inpatient and day case services. We specialise in breast surgery, orthopaedics, neurosurgery, renal (kidney) transplant, haematology (blood), including bone marrow transplant, respiratory (lungs), gastroenterology and sports medicine.

City Hospital Campus Queen's Medical Centre Campus

Hucknall Road, Road, Nottingham, Nottingham, NG5 1PB NG7 2UH Tel: 0115 969 1169 Tel: 0115 924 9924

Trains: Nottingham. Four miles. Trains: Nottingham. Three miles. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Parking: On-site parking available. Charges apply. Charges apply.

18 Hospital information Papworth Hospital NHS Foundation Trust www.papworthpeople.com

Papworth Hospital is set in landscaped grounds in rural surroundings, eight miles west of Cambridge. It is the largest heart and lung hospital in the UK and scored in the top 20 per cent of all NHS Trusts in the National NHS Patient Survey in 2005/06. The Healthcare Commission audit of heart surgery in 2006 rated survival rates at Papworth as 'better than expected' compared with other UK hospitals.

Papworth Hospital

Papworth Everard, Cambridge, Cambridgeshire, CB3 8RE Tel: 01480 830541

Trains: n/a Buses: n/a Parking: On-site parking available. Charges apply.

Hospital information 19 Peterborough and Stamford Hospitals NHS Foundation Trust www.peterboroughandstamford.nhs.uk

The Trust offers a wide range of general services from sites in Peterborough and Stamford, which are easily accessible by road and rail. It was one of the first ten foundation trusts, and its cataract service won the first ever Prime Minister’s Award for Excellence. In 2005, the Trust was awarded a Nursing Times Top 100 Employers Award. It also has a Ministry of Defence Hospital Unit – one of only six in the country.

Edith Cavell Hospital

Bretton Gate, Bretton, Peterborough, Cambridgeshire, PE3 9GZ Tel: 01733 874000

Trains: Peterborough. Two miles. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Charges apply.

20 Hospital information Peterborough and Stamford Hospitals NHS Foundation Trust www.peterboroughandstamford.nhs.uk

Peterborough District Hospital Stamford and Hospital

Thorpe Road, Ryhall Road, Peterborough, Cambridgeshire, Stamford, Lincolnshire, PE3 6DA PE9 1UA Tel: 01733 874000 Tel: 01780 764151 Trains: Peterborough. Less than half Trains: Stamford. One mile. a mile. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: Free on-site parking. Parking: On-site parking available. Charges apply.

To see how your hospital scores see page 41

Hospital information 21 Sheffield Children's NHS Foundation Trust www.sheffieldchildrens.nhs.uk

Sheffield Children's NHS Foundation Trust is one of four specialist NHS trusts, providing care exclusively to children and young people. We provide a wide range of general and specialist services to meet the physical and mental health needs of children and young people up to the age of 16. Our services are provided in the community, at the Sheffield Children’s Hospital, and in other hospitals in South Yorkshire and beyond.

Sheffield Children's Hospital

Western Bank, Sheffield, South Yorkshire, S10 2TH Tel: 0114 271 7000

Trains: Sheffield. One mile. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Charges apply.

22 Hospital information Sheffield Teaching Hospitals NHS Foundation Trust www.sth.nhs.uk

The Trust has two main hospitals offering a wide range of specialties, both in the , South Yorkshire. Both are teaching hospitals and also accept tertiary referrals. Most adult specialist services are provided. The Trust won Hospital of the Year in Dr Foster’s Hospital Guide for 2005.

Royal Hospital

Glossop Road, Sheffield, South Yorkshire, S10 2JF Tel: 0114 271 1900

Trains: Sheffield. Three miles. . Less than half a mile. Buses: South Yorkshire PTE. 0114 276 7575. Parking: Limited on-site parking. Charges apply.

Hospital information 23 Sherwood Forest Hospitals NHS Trust www.sfh-tr.nhs.uk

The Trust provides general hospital services and services for the elderly at four sites in the community. The Healthcare Commission rated the Trust ‘excellent’ for inpatient waiting times in 2005 and has awarded it three stars for the past two years. We are committed to providing the best possible patient care, focusing heavily on support and training for our staff and volunteers to ensure that we continually improve services.

Ashfield Community Hospital King's Mill Hospital

Portland Street, Road, Kirby-in-Ashfield, Nottingham, Sutton-in-Ashfield, Nottinghamshire, Nottinghamshire, NG17 7AE NG17 4JL Tel: 01623 785050 Tel: 01623 622515

Trains: Kirkby-in-Ashfield. One mile. Trains: Mansfield. Two miles. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: Free on-site parking. Parking: On-site parking available. Charges apply.

24 Hospital information Sherwood Forest Hospitals NHS Trust www.sfh-tr.nhs.uk

Mansfield Community Hospital Newark Hospital

Stockwell Gate, Boundary Road, Mansfield, Nottinghamshire, Newark, Nottinghamshire, NG18 5QJ NG24 4DE Tel: 01623 785050 Tel: 01636 681681 Trains: Mansfield. Less than half a Trains: Newark Castle. Two miles. mile. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Parking: Free on-site parking. Charges apply.

To see how your hospital scores see page 41

Hospital information 25 The Queen Elizabeth Hospital King's Lynn NHS Trust www.qehkl.nhs.uk

The Trust provides services to north-west and the surrounding areas. We provide a comprehensive range of general, specialist, obstetrics (pregnancy) and community-based services. Our day surgery centre received the Charter Mark from the Cabinet Office for 'excellence of provision of public service' in 2002 and again in 2005. Our Macmillan Centre provides palliative care for patients with cancer and other chronic illnesses.

The Queen Elizabeth Hospital King's Lynn

Gayton Road, King's Lynn, Norfolk, PE30 4ET Tel: 01553 613613

Trains: King's Lynn. Two miles. Buses: First. 01603 760076. Parking: On-site parking available. Charges apply.

26 Hospital information United Lincolnshire Hospitals NHS Trust www.ulh.nhs.uk

The Trust is one of the largest in the country, serving the people of Lincolnshire from four main hospitals. It offers a full range of medical, surgical, paediatric, and obstetric (pregnancy) and gynaecological services, supported by modern diagnosis, using an MRI scanner. Tackling infection, including MRSA, is a priority and the Trust's infection control procedures have been adopted as best practice by the Royal College of Nursing.

County Hospital Louth and District Hospital

High Holme Road, 101 Manthorpe Road, Louth, Lincolnshire, Grantham, Lincolnshire, LN11 0EU NG31 8DG Tel: 01507 609290 Tel: 01476 565232

Trains: Grimsby. More than ten Trains: Grantham. Less than half a miles. mile. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Parking: On-site parking available. Charges apply. Charges apply.

Hospital information 27 United Lincolnshire Hospitals NHS Trust www.ulh.nhs.uk

Johnson Hospital Lincoln County Hospital

Priory Road, Greetwell Road, Spalding, Lincolnshire, Lincoln, Lincolnshire, PE11 2XD LN2 5QY Tel: 01775 722386 Tel: 01522 512512 Trains: n/a Trains: Lincoln. Less than half a mile. Buses: Brylaine. 01205 364087. Buses: Traveline. 0870 608 2 608. Parking: Free on-site parking. Parking: On-site parking available. Charges apply.

To see how your hospital scores see page 41

28 Hospital information United Lincolnshire Hospitals NHS Trust www.ulh.nhs.uk

Pilgrim Hospital and District General Hospital

Sibsey Road, Dorothy Avenue, Boston, Lincolnshire, Skegness, Lincolnshire, PE21 9QS PE25 2BS Tel: 01205 364801 Tel: 01754 762401 Trains: Boston. Less than half a mile. Trains: Skegness. Less than half a Buses: Brylaine. 01205 364087. mile. Parking: On-site parking available. Buses: Traveline. 0870 608 2 608. Charges apply. Parking: On-site parking available. Charges apply.

To see how your hospital scores see page 41

Hospital information 29 University Hospitals of Leicester NHS Trust www.uhl-tr.nhs.uk

In 2006, the Healthcare Commission rated our hospitals as 'excellent' for the quality of our services and recognised us as one of the top five centres in Britain for performing the most heart operations. In 2005, the Department of Health asked us to share good practice with other trusts on combating MRSA infection. We are committed to patient-centred services and to caring for patients as close to their homes as possible.

Glenfield Hospital

Groby Road, Leicester, , LE3 9QP Tel: 0116 287 1471

Trains: Leicester. Four miles. Buses: Traveline. 0870 608 2 608. Parking: Free on-site parking.

30 Hospital information University Hospitals of Leicester NHS Trust www.uhl-tr.nhs.uk

Leicester General Hospital Leicester Royal Infirmary

Gwendolen Road, Infirmary Square, Leicester, Leicestershire, Leicester, Leicestershire, LE5 4PW LE1 5WW Tel: 0116 249 0490 Tel: 0116 254 1414 Trains: Leicester. Four miles. Trains: Leicester. One mile. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: Free on-site parking. Parking: On-site parking available. Charges apply.

To see how your hospital scores see page 41

Hospital information 31 32 General information Your questions answered

Is patient choice offered for all medical conditions? A choice of hospital is available for most medical conditions. However, not all hospitals treat every medical condition and some patients may need a more specialist service. What if I don’t want to choose? You do not have to make the decision yourself. If you prefer, your GP can still make the choice for you and recommend a hospital for your treatment. What if I don’t want to go to a different hospital? You don’t have to. If you would rather visit the hospital that you usually go to, you can make that choice.

Will I have to pay? No, not as an NHS patient. All the hospitals listed provide services to NHS patients. As long as you choose one of the hospitals listed in this booklet, you won’t have to pay.

General information 33 Is there help available for my travel arrangements to get to hospital? If your GP or the person who has referred you decides that you have a medical need for transport, patient transport services should be provided. You may also have your travel expenses paid through the Hospital Travel Costs Scheme, if you get Jobseeker’s Allowance, Working Tax Credit, Child Tax Credit or Pension Credit, or qualify under the low-income scheme. Where’s best for me? You might want to think about how you will get to hospital or who might pick you up when your treatment has finished. If you are going to be in hospital for a while, do you want to be close to family and friends? You may also want to think about how quickly you want to be treated. Would you be willing to travel further away if it meant that you could be treated quicker? Or you may have a different priority – hospital cleanliness or location, for example. The information in this booklet can help you make your choice based on the things that matter to you. You can also find more information on www.nhs.uk.

34 General information How to book your appointment

What you need to do How ever you are being referred, your GP or practice team will let you know what you need to do.

Once you have left your GP practice, you can speak to your local support services for more help with choosing your hospital. Their contact details are on the back page of this booklet. Using Choose and Book GPs may use a computer system to book your first outpatient appointment. This is called Choose and Book. This system gives you more control over when you book your appointment. Your GP or practice team can give you a leaflet called ‘An introduction to Choose and Book for patients’ that will give you more information. Without Choose and Book If your GP is not yet using Choose and Book, he or she will send a letter to your choice of hospital and can also send you a copy. The hospital will then contact you to make an appointment.

General information 35 What do the specialty names mean? Cardiology Heart and blood vessels. Dermatology Skin, hair and nails. Ear, nose and throat Ear, nose and throat disorders. (ENT) Gastroenterology Digestive system, including the liver, stomach, intestines and oesophagus. General medicine Non-surgical treatment of diseases of the internal organs, especially in adults. General surgery Surgical treatment of abdominal organs, the thyroid gland and hernia. Gynaecology Organs of the female reproductive system. Neurology Nervous system, including the brain, spinal cord and nerves. Ophthalmology Eye disorders, including injuries, infections, tumours and cataracts. Oral-maxillo surgery Mouth and facial surgery. Paediatrics Diagnosing, treating and preventing diseases in children.

36 General information Rheumatology Inflammatory diseases of the muscles and joints, including arthritis. Trauma and Musculoskeletal system including bones, joints orthopaedics and supporting muscles. Urology Kidneys, urinary, bladder and male reproductive organs.

General information 37 What does the healthcare jargon mean? What’s an outpatient appointment? An outpatient appointment is when you visit the hospital to see a specialist who will examine you so that he or she can diagnose what the problem is and think about what the best treatment will be. What’s inpatient treatment? Inpatient treatment is when you go into hospital to have your treatment and stay overnight.

What is secondary or tertiary care? When patients are referred by their GP for further treatment, this is known as secondary care. It usually means being treated by a specialist in a hospital or a clinic. In some cases, patients may need to see a clinician with highly specialised knowledge of their condition. This is known as tertiary care.

What are NHS Foundation Trusts? NHS Foundation Trusts are a new type of NHS hospital that are run by local managers, staff and members of the public. These trusts have been given more freedom than other NHS trusts. However, they remain within the NHS.

38 General information What are NHS Treatment Centres? Some NHS Treatment Centres are run by the NHS and some are run by the Independent Sector. They both provide treatment to NHS patients with NHS standards of care. You do not have to pay for treatment at either type of treatment centre – the cost will be covered by the NHS. What’s a GP with a Special Interest? Sometimes, rather than going to a hospital or clinic, you may be able to choose to be treated by a GP with a Special Interest. As well as their GP qualifications, they have thorough training and experience in a specialist area. What’s a Clinical Assessment Service? Sometimes, instead of referring you direct to a hospital for an outpatient appointment, your GP might refer you to a Clinical Assessment Service. They will assess your condition and will discuss the next stage of your treatment. This assessment may take place in person or over the phone. Your GP will let you know what you need to do if he or she is referring you to a Clinical Assessment Service.

General information 39 Where can I find more information and support?

Your GP should be able to give you the answers to some of the questions you have about your condition.

Or, you can contact NHS Direct. Visit www.nhsdirect.nhs.uk, go to NHS Direct Interactive on digital satellite TV, or call 0845 4647 and ask to speak to a health information adviser.

For other healthcare information

www.nhs.uk for an electronic copy of this booklet, to compare individual hospitals, and other NHS information.

www.healthspace.nhs.uk for a secure place on the internet where you can store all your personal health information.

www.chooseandbook.nhs.uk for information on the electronic booking system that GPs may use to refer you for an outpatient appointment.

www.healthcarecommission.org.uk for quality and performance information on hospitals from the independent regulator of healthcare.

www.patientopinion.org.uk, an independent website where you can find out what other patients are saying about local health services.

40 General information How do your hospitals score?

The information given in the appointment following a referral following tables shows how from their GP. The target is 13 some hospitals are doing against weeks from the time the hospital selected measures of receives the letter. performance as well as ratings from patient surveys. The information for independent Cancelled operations sector hospitals and for NHS This measures the number of Trusts is collected in different operations which had to be ways. cancelled for non-clinical reasons (i.e. equipment out of action, no What do the statistics say bed available or staff away). about Independent Sector hospitals? MRSA infection These performance indicators This indicator closely monitors were collected over six months, the number of MRSA blood from October 2005 to March infections recorded. NHS patients 2006. treated at a hospital or treatment centre managed by the Inpatient waiting times independent sector, are tested This measures the length of time for MRSA prior to commencing a patient waits to receive treatment. This significantly helps treatment if they need to be reduce the risk of passing MRSA admitted to hospital. The target to other patients being treated at is six months from the time a the hospital. consultant decided hospital treatment was necessary to the What do patients say about time of receiving treatment. Independent Sector hospitals? Outpatient waiting times The Independent Sector hospitals This measures the length of time and treatment centres each a patient waits for an conduct Patient Satisfaction Surveys.

Hospital performance information 41 The following indicators are based on the responses to these surveys.

Clinical relationships Patients treated at the hospital are asked to comment on the way they felt they were treated by the nursing staff and doctors.

Hospital cleanliness This asks patients to comment on whether they found the hospital wards and toilets to be clean. Patients are also asked to express an overall view on the cleanliness of the hospital.

Warm, friendly place to be Patients are asked to comment on whether they felt welcomed to the hospital, whether the environment was pleasant, friendly and warm and whether the care they received helped them to feel comfortable.

Overall patient satisfaction This indicates patients’ overall impressions about the treatment and care they received at the hospital.

42 Hospital performance information

What do the statistics say MRSA infection about NHS hospitals? This measures the number of The measures cover the year MRSA blood infections recorded ending 31st March 2006. and whether the hospital reduced the rates compared with Inpatient waiting times the previous year in line with the planned number of reductions. This measures the length of time a patient waits to receive What do patients say about treatment if they need to be admitted to hospital. The target NHS hospitals? is six months from the time a A national survey of patients consultant decided hospital receiving treatment at NHS Trusts treatment was necessary to the was conducted in 2005. The time of receiving treatment. columns include results from questions that asked about: Outpatient waiting times This measures the length of time Building closer a patient waits for an relationships appointment following a referral Patients were asked whether they from their GP. The target is 13 could understand the answers weeks from the time the hospital which doctors and nurses gave receives the letter. them to their questions and whether they felt that a doctor or Cancelled operations nurse talked in front of them as if they weren’t there. This measures the number of operations which had to be Clean, comfortable, cancelled for non-clinical reasons friendly place to be (i.e. equipment out of action, no bed available or staff away) and This survey asked whether for which a new date was not patients felt bothered by noise at offered within 28 days of the night, their opinion on how clean original date. the room or ward was, how they

Hospital performance information 43 rated the food, whether they were given enough privacy when being examined, whether they felt enough was done to control their pain and whether they were treated with dignity and respect.

Safe, high-quality, co-ordinated care

Patients were asked whether they felt they were given conflicting information from staff, how long it took to be discharged and whether they were given advice about any possible problems to watch out for when they went home.

Better information, more choice This survey asked patients whether they felt they were involved as much as they wanted to be in decisions about their care and treatment, if staff explained about the medicines they were to take at home in a way they understood and if they were told about the possible side effects of that medication.

44 Hospital performance information Hospital performance information 45 Hospital score table These tables show how your hospitals score against a number of measures, some of which are patients' views. For more information on what the measures mean, see 'How do your hospitals score?'. The indicators for independent and NHS hospitals are in separate tables because the information comes from different sources, and the definitions and time-periods covered are slightly different. For example, a '3' score for an independent hospital is not directly comparable with a '3' score for an NHS hospital, although both will be good quality.

Performance information Patients' views Performance information Patients' views Achieved target >90 out of 100

Underachieved 80-90 out of 100

Failed <80 out of 100 Data not available Data not available

Barlborough NHS Treatment Centre page 7 Boston NHS Treatment Centre page 8 Gainsborough NHS Treatment Centre page 13 Holbeach Hospital page 14 Performance information Patients' views

Cambridge University Hospitals NHS Foundation Trust page 9 Doncaster and Bassetlaw Hospitals NHS Foundation Trust page 10 Hull and East Yorkshire Hospitals NHS Trust page 15 Northern Lincolnshire and Goole Hospitals NHS Trust page 16 Nottingham University Hospitals NHS Trust page 18 Papworth Hospital NHS Foundation Trust page 19 Peterborough and Stamford Hospitals NHS Foundation Trust page 20 Sheffield Children's NHS Foundation Trust page 22 Sheffield Teaching Hospitals NHS Foundation Trust page 23 Sherwood Forest Hospitals NHS Trust page 24 Performance information Patients' views

The Queen Elizabeth Hospital King's Lynn NHS Trust page 26 United Lincolnshire Hospitals NHS Trust page 27 University Hospitals of Leicester NHS Trust page 30

For full details of how the scores were calculated please go to www.nhs.uk/documents/choice/indicators.pdf Notes page: Notes page: Notes page: For confidential support with choosing your hospital, contact:

Choose and Book Centre Lincolnshire Primary Care Trust Cross O Cliff Lincoln Lincolnshire LN4 2HN

Tel: 01522 513355 Website: www.lpct.nhs.uk

Other formats You can get this booklet in other formats (for example, in other languages, on audio tape, in Braille, in British Sign Language, in easy-to-read print and in large print). Please contact your GP practice team for a printed copy. For an electronic copy, please go to www.nhs.uk

The general information in this booklet has gained Plain English Campaign's Crystal Mark for clarity, meaning that it is as easy to read as possible.

Please note that the information was correct at the time of printing.

276033/079 © Crown copyright 2006 1p Dec 06 (BEL)