Ld¾h Idok Jd¾;Dj - 2018 Juk; Fzpg;G Mwpf;If-2018 PERFORMANCE REPORT -2018
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;eme,a fomd¾;fïka;=j mQ;ry; jpizf;fsk; DEPARTMENT OF POST ld¾h idOk jd¾;dj - 2018 juk; fzpg;G mwpf;if-2018 PERFORMANCE REPORT -2018 ;eme,a uQ,ia:dkh" wxl 310" ã' wd¾' úfcj¾Ok udj;" fld<U 01000' mQ;ry; jiyikafk; ,y.310, B.Mu; tpN[tu;jd khtj;ij nfhOk;G 01000. POSTAL HEADQUARTERS, NO.310,D.R WIJEWARDANA MAWATHA, COLOMBO 01000. CONTENTS PAGE NO VISION, MISSION 1 01. INTRODUCTION 2 02. MAJOR FUNCTIONS OF DEPARTMENT OF POSTS 3 – 4 03. ORGANISATION STRUCTURE 5 04. MAIN ADMINISTRATIVE FIELDS 6 – 34 05. NETWORK CHANNEL OF POSTAL OUTLETS 35 - 36 06. POSTAL SERVICES MEASURING INDICATORS 36 07. STAFF CLASSIFICATION 37 08. SERVICES OF THE POSTAL DEPARTMENT 38 09. VALUE ADDED SERVICES 39–47 10. AGENCY SERVICES 47–51 11. SPECIAL PROJECTS OF THE DEPARTMENT OF POSTS 52–54 12. PROGRESS OF DEPARTMENT OF POSTS IN 2018 55–59 13. REVISION OF POSTAGE 59 14. COOPERATE SOCIAL RESPONSIBILITIES 60 15. ACHEIVEMENTS OF DEPARTMENT OF POSTS IN 2018 61 16. HOLIDAY HOMES 62 17. THE PROJECT IMPLEMENTED CONCURRENCE WITH THE NATIONAL POLICIES 62–65 18. FUTURE PLANS 65–68 ANNEXURE 01 - ORGANISATION STRUCTURE (PROPOSED) ANNEXURE 02 - REVENUE REPORT 2018 Vision Our vision is to become the most distinctive institution in Asia to provide fully productive and quality Postal service based on modern technology as to customer delight. Mission Our mission is to provide an attractive postal service locally and internationally using resources efficiently in partnership with the private sector by using resources efficiently, introducing modern technology, motivating the staff in a pleasing working environment while adhering to productivity concepts and winning the trust of customers by creating new services and improving existing services. 1 01.Introduction Sri Lanka Postal Service was inaugurated at five post offices in Galle, Colombo, Mannar, Jaffna and Trincomalee in Sri Lanka for connecting marine locations for communication purpose in 1798. Department of Posts is a service oriented state institution and provides numerous services, with responsibility to the society. Without considering profitable manner, for the above concept, Department of Posts is rendering services to the general public, either at the nominal fees or lesser charges recovering from them. Some types of social obligatory services are being afforded free of charge to the beneficiary too. This situation leads Sri lank a posts to bare the administered cost by itself. Example: Elders Allowance, Public Assistance Monthly Allowance, allowance for Medical Assistance, Famers, Fisheries and Civil Pension Payments are being implemented through Post office Network channel, without charging any fees either from the beneficiaries. Because it is the public services. At any circumstances, no assessment has been taken place about the administrative cost bearing by the Department of Posts, to those payment effected at post offices. It is appropriated that the percentage of the financial value bearing by the Department of Posts should be shown into the total revenue as a token. According to the existing process of the accounting system, the annual cost for effecting those payment, is calculated for Rs. 134 mn. On the rapid growth of Information Technology, influences postal communication sectors and decline quantity of letter mail volume. Although there is thought, it influences diminishing the significance and need of physical communication in global trend. But it has been observed and analyzed that communication development takes place under these categories of postal products in global trend. 1. Business Mail (e-Commerce) 2. Financial Inclusion 3. Logistic Service According to the requirement of diversification of postal products and services, in the existing global and local trends, Sri Lanka Posts has also stepped up into the changing postal policy and implementing programmes with inclusion of modern information technology and follow up new market concept in the postal operation, to fulfill changing communication needs of customers’ requirements with qualities and efficient way to implement. At the same time, Sri Lanka Posts provides services to the State sectors, Semi Govt, sectors and Private sectors, though it takes appropriate measures to facilitate Agency services to them with suitable manner. However, it has been brought to the attention to the Government that the trend of annual operational expenditure of Department of Posts has been increased rapidly. But the trend of annual revenue growth could not match with, in order to the existing the expenditure trend. It has been analyzed and arrived to the decision that to provide efficient and quality public service by way of introducing 2 quality products/services to the public in low cost and earning higher income. To achieve the target, obtained the concurrence from the Cabinet for preparation of the Business Development Plan for 2019-2023 final stage, has been completed and necessary steps to be taken to submit and getting suggestions through the sub Cabinet committee of Economical and Management for their considerations. 02.Major Functions of Department of Posts 1. Provision of an efficient and reliable service in tandem with all stakeholders as a team under any environmental and social condition under the guidance of the leadership and the promotion of income. 2. Formulation and implementation of a strategic plan focused on new technological market and that advances the cause of the postal service in collaboration with the relevant stake holders. 3. Bringing about an attitudinal change for the provision of a dignified service, updating intrinsic value systems of the Sri Lanka Post as a flagship communication entity of the state sector. 4. Deploying the disciplined staff empowered by continuous training and a system of methodical performance appraisal in such a way to consolidate the public trust. 5. Becoming the best postal hub of South Asia by providing a more efficient service through proper study of work, income-based grading and employee motivation. 6. Making the post office network a commercial center providing multi-purpose services that can attract tourists and win public trust. 7. Converting the postal service which has earned the confidence of the consumer by providing a door to door service into a more qualitative and more efficient service by employing modern marketing strategies. 8. Achieving institutional improvement by the optimum use of technology with local and foreign assistance. 9. Making the consumer delighted by offering services in a pleasing and attractive office environment. 10. Sri Lanka Post which holds the membership of the Universal Postal Union, has won the public trust, is equipped with an island-wide network conquering the technology-based competitive market. 11. Formulating laws that ensure the monopoly in the delivery of letters and give competitive edge and efficient acceptance, transportation and distribution of postal items. 12. Enhancing quality and effectiveness of services provided by making use of rapidly developing infrastructure facilities. 3 13. Motivating the staff by implementing a methodical promotion procedure and transferring system for the provision of quality and efficient consumer service. 14. Introducing a viable and transparent technology-based audit and investigation system agreeable to all. 15. Efficiently employing the support services making timely and forthright decisions with the relevant parties, while innovatively absorbing the advantages of the rapidly growing advertising market. 16. Expanding the postal service to satisfy the needs of the Sri Lankans living abroad. 17. Gaining competitive advantage by reorganizing the organizational structure and formulating the relevant laws. 18. Gainfully employing creative contribution of trade unions for the betterment of the institution and establish industrial peace. 19. With the dawn of peace, promoting postal services by effectively deploying the skilled workforce in communication and social welfare activities. 20. Taking Sri Lankan identity to the international arena by propagating the hobby of philately within the country and overseas. 4 03.Organisation Structure 03.1 Organisation Structure (Proposed) – Annexure 01 5 04. Main Administrative Fields Main postal functions of the Postal Department of Sri Lanka have been divided into 03 sections for administrative ease. They are: Administration Operations Finance In additions to the above 03 sections, development section is executed from 17th day of July in the year 2018 on the service requirement. Administrative section Under the supervision of the Deputy Postmaster General (Administrations), department administrative process is put in practices through the following sections. Personal Section I Personal Section II and miscellaneous Examinations Sub posts offices Call center, Record room I / II Investigations Director (Trainings) Personal Section I Relevant Staff officer - Senior Administrative Secretary (Headquarters) Functions of the Section Duties of recruitments, promotions, transfers and appointments for acting officers and performance reports of the staff and executive grade officers. Taking actions for appeals of the staff officers with the coordination of the Public Services Commission. Progress of the year 2018 Recommendations have been sent to the Public Services Commission by holding interviews for 48 vacancies of the assistant superintendent of posts. Actions have been taken on 14 transfers of Investigations Inspectors. 6 Extending the service period of 04Investigations Inspectors(Contract