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POSTAL HEADQUARTERS, NO.310,D.R WIJEWARDANA MAWATHA, COLOMBO 01000.

CONTENTS

PAGE NO

VISION, MISSION 1

01. INTRODUCTION 2 02. MAJOR FUNCTIONS OF DEPARTMENT OF POSTS 3 – 4 03. ORGANISATION STRUCTURE 5 04. MAIN ADMINISTRATIVE FIELDS 6 – 34 05. NETWORK CHANNEL OF POSTAL OUTLETS 35 - 36 06. POSTAL SERVICES MEASURING INDICATORS 36 07. STAFF CLASSIFICATION 37 08. SERVICES OF THE POSTAL DEPARTMENT 38 09. VALUE ADDED SERVICES 39–47 10. AGENCY SERVICES 47–51 11. SPECIAL PROJECTS OF THE DEPARTMENT OF POSTS 52–54 12. PROGRESS OF DEPARTMENT OF POSTS IN 2018 55–59 13. REVISION OF POSTAGE 59 14. COOPERATE SOCIAL RESPONSIBILITIES 60 15. ACHEIVEMENTS OF DEPARTMENT OF POSTS IN 2018 61 16. HOLIDAY HOMES 62 17. THE PROJECT IMPLEMENTED CONCURRENCE WITH THE NATIONAL POLICIES 62–65

18. FUTURE PLANS 65–68 ANNEXURE 01 - ORGANISATION STRUCTURE (PROPOSED) ANNEXURE 02 - REVENUE REPORT 2018

Vision

Our vision is to become the most distinctive institution in Asia to provide fully productive and quality Postal service based on modern technology as to customer delight.

Mission

Our mission is to provide an attractive postal service locally and internationally using resources efficiently in partnership with the private sector by using resources efficiently, introducing modern technology, motivating the staff in a pleasing working environment while adhering to productivity concepts and winning the trust of customers by creating new services and improving existing services.

01.Introduction

Sri Lanka Postal Service was inaugurated at five post offices in Galle, Colombo, Mannar, Jaffna and Trincomalee in Sri Lanka for connecting marine locations for communication purpose in 1798.

Department of Posts is a service oriented state institution and provides numerous services, with responsibility to the society. Without considering profitable manner, for the above concept, Department of Posts is rendering services to the general public, either at the nominal fees or lesser charges recovering from them. Some types of social obligatory services are being afforded free of charge to the beneficiary too. This situation leads Sri lank a posts to bare the administered cost by itself.

Example: Elders Allowance, Public Assistance Monthly Allowance, allowance for Medical Assistance, Famers, Fisheries and Civil Pension Payments are being implemented through Post office Network channel, without charging any fees either from the beneficiaries. Because it is the public services. At any circumstances, no assessment has been taken place about the administrative cost bearing by the Department of Posts, to those payment effected at post offices. It is appropriated that the percentage of the financial value bearing by the Department of Posts should be shown into the total revenue as a token. According to the existing process of the accounting system, the annual cost for effecting those payment, is calculated for Rs. 134 mn.

On the rapid growth of Information Technology, influences postal communication sectors and decline quantity of letter mail volume. Although there is thought, it influences diminishing the significance and need of physical communication in global trend. But it has been observed and analyzed that communication development takes place under these categories of postal products in global trend.

1. Business Mail (e-Commerce)

2. Financial Inclusion

3. Logistic Service

According to the requirement of diversification of postal products and services, in the existing global and local trends, Sri Lanka Posts has also stepped up into the changing postal policy and implementing programmes with inclusion of modern information technology and follow up new market concept in the postal operation, to fulfill changing communication needs of customers’ requirements with qualities and efficient way to implement. At the same time, Sri Lanka Posts provides services to the State sectors, Semi Govt, sectors and Private sectors, though it takes appropriate measures to facilitate Agency services to them with suitable manner.

However, it has been brought to the attention to the Government that the trend of annual operational expenditure of Department of Posts has been increased rapidly. But the trend of annual revenue growth could not match with, in order to the existing the expenditure trend. It has been analyzed and arrived to the decision that to provide efficient and quality public service by way of introducing

2 quality products/services to the public in low cost and earning higher income. To achieve the target, obtained the concurrence from the Cabinet for preparation of the Business Development Plan for 2019-2023 final stage, has been completed and necessary steps to be taken to submit and getting suggestions through the sub Cabinet committee of Economical and Management for their considerations.

02.Major Functions of Department of Posts

1. Provision of an efficient and reliable service in tandem with all stakeholders as a team under any environmental and social condition under the guidance of the leadership and the promotion of income. 2. Formulation and implementation of a strategic plan focused on new technological market and that advances the cause of the postal service in collaboration with the relevant stake holders. 3. Bringing about an attitudinal change for the provision of a dignified service, updating intrinsic value systems of the Sri Lanka Post as a flagship communication entity of the state sector. 4. Deploying the disciplined staff empowered by continuous training and a system of methodical performance appraisal in such a way to consolidate the public trust. 5. Becoming the best postal hub of South Asia by providing a more efficient service through proper study of work, income-based grading and employee motivation. 6. Making the post office network a commercial center providing multi-purpose services that can attract tourists and win public trust. 7. Converting the postal service which has earned the confidence of the consumer by providing a door to door service into a more qualitative and more efficient service by employing modern marketing strategies. 8. Achieving institutional improvement by the optimum use of technology with local and foreign assistance. 9. Making the consumer delighted by offering services in a pleasing and attractive office environment. 10. Sri Lanka Post which holds the membership of the Universal Postal Union, has won the public trust, is equipped with an island-wide network conquering the technology-based competitive market. 11. Formulating laws that ensure the monopoly in the delivery of letters and give competitive edge and efficient acceptance, transportation and distribution of postal items. 12. Enhancing quality and effectiveness of services provided by making use of rapidly developing infrastructure facilities.

13. Motivating the staff by implementing a methodical promotion procedure and transferring system for the provision of quality and efficient consumer service. 14. Introducing a viable and transparent technology-based audit and investigation system agreeable to all. 15. Efficiently employing the support services making timely and forthright decisions with the relevant parties, while innovatively absorbing the advantages of the rapidly growing advertising market. 16. Expanding the postal service to satisfy the needs of the Sri Lankans living abroad. 17. Gaining competitive advantage by reorganizing the organizational structure and formulating the relevant laws. 18. Gainfully employing creative contribution of trade unions for the betterment of the institution and establish industrial peace. 19. With the dawn of peace, promoting postal services by effectively deploying the skilled workforce in communication and social welfare activities. 20. Taking Sri Lankan identity to the international arena by propagating the hobby of philately within the country and overseas.

03.Organisation Structure

03.1 Organisation Structure (Proposed) – Annexure 01

04. Main Administrative Fields

Main postal functions of the Postal Department of Sri Lanka have been divided into 03 sections for administrative ease. They are:

 Administration  Operations  Finance

In additions to the above 03 sections, development section is executed from 17th day of July in the year 2018 on the service requirement.

Administrative section

Under the supervision of the Deputy Postmaster General (Administrations), department administrative process is put in practices through the following sections.

 Personal Section I  Personal Section II and miscellaneous  Examinations  Sub posts offices  Call center, Record room I / II  Investigations  Director (Trainings)

Personal Section I

Relevant Staff officer - Senior Administrative Secretary (Headquarters)

Functions of the Section

 Duties of recruitments, promotions, transfers and appointments for acting officers and performance reports of the staff and executive grade officers.

 Taking actions for appeals of the staff officers with the coordination of the Public Services Commission.

Progress of the year 2018

 Recommendations have been sent to the Public Services Commission by holding interviews for 48 vacancies of the assistant superintendent of posts.

 Actions have been taken on 14 transfers of Investigations Inspectors.

 Extending the service period of 04Investigations Inspectors(Contract basis) for one year.

 Extending the service period of 04Postal account Inspectors (Contract basis) for one year

 Appointment of 26 superintendents of posts of the executive service category III for acting. Executed 22 transfers. Taking actions to pay the salaries for 34 acting officers. Extending the service period of three superintendents of posts (Contract basis).

 Appointment of 13 superintendents of posts of the executive service category II for acting. Executed 15 transfers. Taking actions to pay the salaries for 08 acting officers.

 Appointment of 05 Deputy Postmaster Generals of the executive service category I for acting.

 It has been sent the replies for 45 appeals received from Public Services Commission, Ministry of postal services and Muslim religious affairs, Human Rights Commission of Sri Lanka, Public Petitions Committee.

 Actions have been taken with regard to the 153 first/ second grade files. Number of files conducting preliminary investigations 29 Number of files issued charge sheets 33 Conducting formal disciplinary actions 14 Giving disciplinary orders 37 Issuing irregularities sheets 28 Number of files on other reasons 12

 Taking actions under the subjects 10/40 and 10/11 on the appeals submitted to the Public Services Commission, Committee on Administrative works, Public Petitions Committee and Administrative tribunal by the first class/ second class and minor staff of the postal department by maintaining a god relationship with those institutes.

Activity of the year 2018 is indicated in the following chart.

Receiving 2018.No.of Appeals No.of Appeals No.of Appeals No.of Appeals appeals before not replied replied settled in 2018 Institute 2018 not replied 2018.01.01 Commission of Public service / Ministry Postal Service & Muslim 04 92 20 72 27 Religious Affairs Commission of Human - 08 01 07 01 Rights Administrative affairs - 12 05 07 - Committee

Public Petitions 01 06 02 05 - Committee

Miscellaneous - 01 - 01 -

Personal Section and Miscellaneous

Relevant Staff officer - Administrative Secretary (Personnel)

Functions of the Section

 Making annual transfers  Confirmation of probation appointments.  Absorptions affairs of the Officers.  Updating of the Seniority list.  Duties for giving Widows and Orphanage numbers  Preparing a method to settle salary anomalies.  By studying the service conditions of all the offices and identifying the required staff making amendments accordingly.  Making required duties with regards to the personal files including the appointments, promotions, absorptions in relations to the posts of Accountants, Development Officers and Management Assistants.  Making required duties to prepare the pensions of the retired staff under the sections 2-17, 2-12 and 2-15 on the Pensions minutes.  Taking actions on the disciplinary inquiries of the Minor staff.  Taking actions on the Parliaments questions and consultant committee letters.  Preparing the telephone directory.  Issuing postal official identity card.

Progress in the year 2018

 40 appointments to the post of Driver have been given.  142 appointments to the Postal Services Officer of Grade III have been given.  668 Postal Services Officers have been promoted to the Class I.  Distress loans have been given to the 245 officers.  65 Public Management Assistants have been absorbed.  03 Assistant Accounts Inspectors have been absorbed.  Issuing postal Identity card - 8876  Issuing official Identity card - 308

Examinations Branch

Relevant Staff officer - Senior Administrative Secretary (Headquarters)

Functions of the Section

Examination branch is executed under the Senior Administrative Secretary (Headquarters)with the supervision of the Deputy Postmaster General (Administrations).

There are 09 approved schemes of recruitments to recruit the staff of the postal department. As per that scheme of recruitments, examinations are held under the stream of limited, open, seniority and merit for filling the vacancies arisen for each posts. Based on the merit of the examination, the vacancies are filled from the qualified applicants by holding the general or structured interviews.

Further actions are taken to hold the efficiency bar examinations (written test/oral test/certificates/courses) for the Grade of each posts through the department of Examinations/other institutes/postal department)and pay the languages incentives. Sending the applications of the postal service’s officers who applyfor external examination to the relevant institutes, And the confirmation of the computer certificates that examine as the vocational qualifications for the recruitments of postal services officers is done by this branch.

 Holding the efficiency bar examinations (written /oral /certificates/courses).

 Organizing the required doings to hold the competitive examinations (under limited, open, seniority and merit) for the recruitments, obtaining the approval for holding the examination, obtaining the observations from the Department of Examination, issuing the examination notifications, receiving/ checking/listing applications and sending those to the Department of Examination, holding the examinations, preparing the result sheets, issuing the results and to get confirmation of the certificates.

 Actions are taken to pay the languages incentives.

 Sending the applications of the officers who apply for external examination to the relevant institutes.

Progress in the year 2018

Recruitments

 The examination has been held on 30.12.2017 and 06.01.2018 to fill the 24 vacancies in the posts of Assistant Superintendent of posts (Investigations) and 28 vacancies in the posts of Assistant Superintendent of posts (Account inspectors). A general interview was held on 29.10.2018 for 41 qualified applicants. It has been sent to the Secretary of the Ministry on 19.11.2018 to get approval of the Public Services Commission for giving appointments tothe successful applicants.

 The practical test has been held on the days of 02.04.2018 and 03.04.2018 for the applicants who have passed the examination under the open stream for the postal drivers post and general interview has been held on 18.05.2018 for the 31 successful applicants. Actions have been taken to give appointments to 31 successful applicants in the month of October 2018.

 An interview has been held on 12.01.2018 to fill the vacancies of the post of Assistant postal Account inspectors. Actions have been taken to give appointments to three successful applicants.

 Applications have been called for filling 06 vacancies of the post of Grade III Maintenance Assistant. The examination for this has not been held due to non-receiving of applications that meets the qualifications.

 Applications have been called from 05.10.2018 to 01.11.2018 for filling 03 vacancies of the post of Grade II Superintendent of Posts.

 Basic actions were organized to call the applications for filling the 03 vacancies of the post of Assistant postal Account inspectors.

 Basic actions were organized to recruit under the open stream for the post of Grade III postal services officers.

 Basic actions were organized to fill 22 vacancies under limited stream and 10 vacancies under open stream for the post of postal Drivers.

Efficiency Bar Examinations

According to the approved scheme of recruitment, coordination actions were done at division’s level of divisional superintendents of posts to hold the efficiency bar examination (Oral test) for the employees who have been recruited to the post of postal assistants.

Accordingly, as at 31.12.20187,

 Examination has been held on 22.04.2018 for 1101 sub post masters. The results were received on 01.11.2018 and the results of 76 applicants who have together passed two subjects have been sent personally. Further, actions have been taken to inform the name list of the applicants who completed the examination as per the result sheet to the District Controlling Officer.

 It has been held the efficiency bar examination that is to be held as per the old approved scheme of recruitment approved on 01.03.1993 for the officers who were recruited 05.02.2013 and thereafter. But as per the new scheme of recruitment, since it has been mentioned as the theoretical and practical training, their appointments have not been confirmed as it was not decided whether what the first efficiency bar examination is. According to the request made by explaining the matters in connection with this to the Public Servicers Commission, efficiency bar examination reliefs have been given to only for those officers personally as per the letter of the Public Servicers Commission’s No: PSG/APP/04/60/2016 dated 18.10.2018. Accordingly their appointments are being confirmed.

 Basic actions were organized to hold the efficiency bar examination for the postal service’s officers in Grade I ,II,and III.

 As mentioned in the approved scheme of recruitment for the post of postal Drivers, when organizing the basic actions for holding the efficiency bar examinations that are to be held for each Grade, it was arisen problematic situation and therefore, letters were sent to the Public Services Commission for amending the relevant parts of the scheme.

Other duties

 When taking action to confirm the computer certificates of the postal service’s officers who were not confirmed, it was arisen issues and therefore it was coordinated the actions of the committee that was appointed to correct those issues.

 Computer certificates of the 350 officers who were recruited in the year 2016 have been sent to the relevant institutes for certification.

 Actions have been taken to pay language incentives for approximately 25 officers who are serving in the department of post.

 Applications of 150 officers who have applied for external examinations have been sent to the relevant institutes with the certification of the Head of Department.

Taking actions to give efficiency bar examination reliefs, Taking actions to give the relevant information as per the Right to Information Act, Giving required information for the appeals received in connection with the above recruitments, efficiency bar examinations and Grade promotions.

Sub Post Office section

Relevant Staff officer - Superintendent (Sub Post Offices)

Functions of the Section

 Making all the establishments’ actions in relations to the sup postmasters such as appointments, confirmations, giving W &O.P numbers, resignation, retirements of the sup postmasters and acting sup postmasters of the 3410sup post offices.  Updating and maintenance of the personal files of the sup postmasters.  Making all the actions on the disciplinary matters of the sup postmasters.  Making acting appointments for the vacancies that are arisen instantly in the sup post offices.  Preparing Cabinet papers for giving permanent appointments for acting sup postmasters.  Temporarily closing and re-opening the sup post officers.

Progress in the year 2018

 Giving permanent appointments for 266 sup postmasters with law qualifications.

 Taking actions to hold the interviews for formalizing the recruitments of acting sup postmasters and substitutes.  Holding the efficiency bar examinations for sup postmasters and taking actions to pay suspended salary.  Re-opening of 03 sup post offices that were closed under the war situation of the North and East provinces.  As per the P.A.C 2006/06, re-correcting the salary paid by mistake for sup postmasters who were given permanent appointments after 01.01.2006.  Preparing the personal files formally and correctly of the sup postmasters having in the sup post office section.

 Acting sup postmasters in the year 2018 Recruitments 198 Retirements 92 Dismissal of the service 01 Resignations 04 Release of the service 11 280 confirmations have been made for probation appointments.

Call center, Record room I /II Assistant Superintendent (Headquarters) Office

Relevant Staff officer - Assistant Superintendent (Headquarters)

Functions of the Section

 Providing information on holiday homes for the staff and external parties and making special reservations(VIP)

 Making controlling actions on holiday homes.

 Giving Headquarters auditorium to the external parties on rent basis.

 Taking action of short telephone number -1950and direct telephone number011 -2328301.

 Taking action on all the letters received to the Department.

 Collecting and keeping the personal files of the Executive officers.

Progress in the year 2018

 It has been earned an amount of Rs.2,376,375.00 through holiday homes and an amount of Rs. 829,377.50 through the Headquarters auditorium in the year 2018 by given to the external parties on rent basis.

Investigation Branch

Relevant Staff officer - Controller (Investigations)

Functions of the Section

 Assigning the complaints sent by the Postmaster General, Deputy Postmaster General(Administration), Deputy Postmaster General(Operations) for initial inquiry to the Headquarters Investigations Inspectors.

 Making instant inspections in the Post offices.

 Training of new Investigations Inspectors.

 Taking disciplinary actions against the officers who have engaged in irregularities after studding of inspections files. (suspension of the service/ submission of charge sheets to the Postmaster General)  Conducting formal disciplinary inquiries.

 Preparing disciplinary recommended report.

 Informing the disciplinary orders to the accused officers.

 Providing replies in connection with the appeals sent to the Public Services Commission against the disciplinary orders.

 Preparing the reports in relations to the inquiries made by the Parliament consultative committee, Ombudsman and the Ministry.  Providing replies to the disciplinary inquiries made for promotions/retirements/ confirmation of appointments/obtaining foreign leaves/obtaining distress loans.

Progress in the year 2018

Controller Investigation’s Office Provincial Investigations Primary Formal inquires Primary Formal inquires investigations investigations Action taken 331 15 1,878 65 Completed 72 01 541 12 On hand 259 14 1,337 53

Postal Management Training Institute

Relevant Staff officer - Director (Trainings)

Functions of the Section

 Conducting training programmes and workshops by the Postal Management Training Institute and Postal Training Institutes as well as by the external institutes in relations to the human resource development and supervision of 06 Postal Training Institutes.  Progress in the year 2018

Details on Training programmes conducted by the Postal Management Training Institute and Postal Training Institutes as well as by the external institutes are indicated in following chart.

No. of Courses No. of Participants Institute 2017 2018 2017 2018 Postal Management Training College (Internal) 10 11 576 332

Postal Management Training College (outsource trainings) 27 22 115 104

Allocations for Higher Education Courses 12 28 12 28 Foreign Trainings / Conferences / Summits 39 33 55 44 Language Proficiency Courses 06 02 207 110 Postal Training Institute Galle 18 05 196 111

Postal Training Institute Wellawatta 05 02 120 82 Postal Training Institute Thambuttegama 08 - 350 - Postal Training Institute Kandy 15 05 298 3011 Postal Training Institute Jaffna 07 02 243 53 Postal Training Institute Batticaloa 03 01 37 13 Postal Training Institute Badulla 14 - 367 - Postal Training Institute Polgahawela 12 10 175 220 Total 176 121 2,751 4,108

Progress for allocation of provisions for Training Programmes

No .of Participants Expenditure Rs. Vote Particulars 2017 2018 2017 2018 Capacity Building vote 14,883,872.13 19,595,680.99 (Inland) 15,234 17,760 1,517,163.00 1,673,792.57 Official Language vote (Inland)

Foreign 55 44 13,819,050.08 10,348,075.90 Total 15,289 17,804 30,220,085.21 31,617,549.46

Operations Section

Operational process is executed through following sections under the absolute supervision of Deputy Postmaster General(Operations).

 Postal transport  Mechanical engineer  International postal services  Informational technology  Liaison  Supplies  Central Mail Exchange  Philatelic bureau

Postal Transport Section

Relevant Staff officer - Controller (Operations)

Functions of the Section

 Fulfilling the postal department transport requirements.  Fulfilling all island postal transport requirements daily, transport requirements of the Executive officers, field duties, and other official transport requirements.  Executing postal Vans services for maintaining the outside provinces postal transport efficiently by coordinating from central mail exchange to outside provinces towns daily.

 Executing foreign postal transport affairs in the Colombo urban division daily.

 Maintaining and controlling the fuel filling shed in the central mail exchange.  Fulfilling the transport requirement for newly introducing services.

Progress in the year 2018

237 motor vehicles were deployed for following needs in the year 2018.

Postal transport

 Vans 124 Lorries 16 Motor cycles 32 Three wheels 02

Executive officer

 Double Cabs 41 Motor Vehicles 17 Jeeps 02

Staff requirements

 Buses 03

To strengthening the postal transport network, out of above collection, vehicles have been attached to the post offices of the 15 main towns as the following manner.

 Vans 35  Lorries 02  Three wheels 02  Motor cycles 10

Mechanical Engineering section

Relevant Staff officer Mechanical Engineer

Functions of the Section

 Making small, medium and large scale of repairs for maintaining the vehecle collection.  Purchasing basic instruments for improving the productivity of the section.  Postal transport section will be made minor repairs through the Mini Work Shop implemented at Kandy and Galle without deploying additional staff. It has been able to minimise the cost and the time period for the repairs through this.

Progress in the year 2018

 It has been made 573 vehicles repairs with 05 full engine repairs and 01 semi repairs and 271 vehicle maintenance services.

International postal service section

Relevant Staff officer - Superintendent (International postal services)

Sri Lanka post acts as a member of universal postal union which consisted of 192 countries and when handling international post, It will act in compliance to the rules and regulations, standards and methods of the universal postal union. Actions will be taken by the Asian pacific postal union to award the scholarships annually for improving the knowledge of the staff by covering various subject fields for Sri Lanka post that acts as a member of the Asian pacific postal union situated in the Asian pacific region.

Functions of the Section

 Providing a qualitative, efficient and trustworthy service to the people through the operational process of international post and strategically development. Under that, international speed postal service, international parcels service, registered letters service and normal letter service will be provided to the people.

 Giving new technology new services and new trends of the world post to the postal department with the universal postal union which is an agency of United Nations Organization.

 Improving the quality of the EMS service.  In compliance with the standards introduced by the universal postal union for handling international post, taking actions to improve the efficiency of the post by deploying technical tools. Ex- IPS.POST , IPS.CDS

Progress in the year 2018

 Purchasing of 03 X- Ray mechines for checking foreign postal goods before sending those to the Katunayake airport and all the postal goods received from foreign countries.

 Necessary actions are taken for conforming to Customer Declaration System (CDS) for informing the content of foreign postal goods to the destination countries before sending those to the foreign countries when sending foreign postal goods.

 A post of approximately 260 tons has been sent to theforeign countries in the year 2018. For this, it had to be paid Rs. 258,336,698.20to the airlines Companies as a airline service charge based on the fees of International Air Transport Association(IATA)and International postal union. But, it has been able to save Rs. 84,658,645.80from that amount on the memorandum of understanding that was made by the international section with the International postal union after discussing.

Information Technology Section

Relevant Staff officer Assistant Superintendent(Information Technology)

Functions of the Section

 Development, creation of softwares required to the department, data storing, protection and updations are done by the seftware development unit.

 Finding, studying information technology solutions to the department and preparing projects are done by the promotional operation unit. Providing those information to the seftware development unit, development of prepared softwares and giving necasary assistant when implemention those in the postal network.

 Taking actions to Prepare, identify and maintain the hardwares for continously maintaining thepostal network, Maintaining the officeal Email service of the postal department, Acting on server systen and breakdowns recovary unit and providing internet facilities are done by the Hardwares and networking unit.

 Supervision of administrative and oprational works in the information technology centers stablished in regionaly for maintaining the service continously.

 Settling the charges paid to the enterprenurs for the manegemnet of e businees functions and manegemnet of bepost.lkgoods exchange function and stablishing a headquarters e businees and technology manegemnet center affiliated to theinformation technology section for handling all the functions.

 Maintaining the web sitebepost.lk created by the e-business services unit with due updation.

Progress in the year 2018

 Initiating and maintaining succesfully the-business services unit as a part of theinformation technology section.

 Creating and lounching the web site in the name of bepost.lk for initiating the e-business

service and maintaining with updations.  Registering the micro, small and medium scale enterprenurs fore-business service and making awarness the relevent enterprenurs on this task.

 Nominating officers as e- business and technology cordication officers in Island wide and training for the relevant tasks.

 Development of software of Payment Gatway for initiating and maintaining the e-business promotional tasks.

 Created the software to purchase stamps online and mobile telephone software.

 Created the software to receive the Fairfirst premiums through the post offices.

 Taking the relevant actions in breakdowns recovary unit of the main data storege stablished in the Sri Lanka Telecom institute.

 Launching e- cash software to withdrwal cash from the Sampath Bank teller machines.

 Created the relevent software for Sri Lanka Insuarance transactions.

 Created the software to give Mobitel new sims via the postmans.

 Attaching a officer of Sri Lanka information and comiunications technology service as a Assistant Director.

Liaison and Marketing Section

This section was implemented under the Superintendent (Liaison and Marketing) with the supervision of Deputy Postmaster General (Operations) and from the month of July 2018, functions of the section were assigned to the Superintendent (Marketing) and Assistant Superintendent (lesion). Accordingly, Liaison process is executed with the supervision of the Deputy Postmaster General (Operations) and marketing functions is executed with the supervision of the Deputy Postmaster General (developments).

From the year 2019, on the service requirement, this section is implemented as two sections under the Superintendent (Marketing and research) and Superintendent (Liaison).

Relevant Staff officer - Superintendent (Liaison) Assistant Superintendent (Marketing)

Functions of the Section

 Introdicing new services.  Giving a special place within the postal department for marketing.  Making the people awareness on all the postal services.  Giving annual revenue targets to the post/sub post office.  Conduction awareness workshops and seminars for the officers to provide a qaualitative public service. (The programmes based on menegement, productivity and human resource development)  Generating of special marketing promotional groups in the headquarters and regional offices.  Conrdinating of ballet papers delivering programme oner the Island wide at any election held in Sri Lanka.  Registering newspapers and periodicals.

 Making registrations for giving the service to the institutes that apply the bulk postal service (implemented under No: M).

 Making registrations for giving the service to the institutes that apply the business reply cover service.

Progress in the year 2018

 Execution of giving insurance services via the post offices counters with Fairfirst Insurance Company.

 Conducted 02 marketing workshops for marketing works.

 Making awareness the people of the areas where Cristian devotees are plaintiful on bepost service by printing one hundred thousand hand bills by targeting the Cristmas festivel.

 Making awareness all the government institutes through a notice prepared on departmental services.

 84 institutes have been registered for bulk mail service.

 Following progress has been achieved through the registration of news papers and periodicals in the years 2017 and 2018.

News papers and periodicals registration progress

Progress Progress No of

Newspapers No. of % Revenue Rs. % Year Revenue Rs. & Magazines 618,000.00 2017 206 02 1.0 6,000.00 1.0

208 624,000.00 2018

 Revenue of Rs. 120,000.00 has been earned from the business reply covers service in the year 2018 by registering 24 institutes.

Supplies Section Relevant Staff officer - Assistant Superintendent (Supplies) This section is executed under the Superintendent (Supplies) from the year 2019. Functions of the Section

1.Administrative section

 Providing all kinds of pads on money orders to all the District Accountant offices by making printing from government press. As per the requirement, informing the demand for goods to the Accountant (Procurement), Submitting bills for goods supplied to the store.

2. Postal forms store

 Distributing required printing forms and receipt books to the post/sub post/agent post and account offices and issuing barcode labels.

3. Stationary store

 Issuing string rolls/ string bolls/ tin dokets/ lead, envelopes.

4. Factory

 Cutting large forms brough from government press as necasary and preparing as books.

5. Postal Factory

 Manufacturing of post/sub post offices’ name boards, cutting keys and repairs of steel almirah and safe.

Issuing personal postal bags by fixing locks, reparing the bags receiving from foreign countries and issuing with department emblem.

Progress in the year 2018

 Issuing money order pads 4360  Purchasings 41  Publication of post offices circulers11  Distribution of articles books 51  Sub keys for safes 351  Suppliying annual money box 6800  Suppliyingsmall procurements 17  Re- selling of packing materials used in packing store.

Plastic collers 9134 kg Income - Rs..502,380.00 Waste papers Income - Rs.109,701.00  Preparing date stamps and lead stamps 535

Central Mail Exchange

Central mail exchange is the main postal goods exchange center of the department of postal in Sri Lanka. It makes local and foreign postal operational works related to all the sections such as collecting, selecting, transport, distribution of all kinds of local and foreign postal goods submitted to the post and transfer to its destination.

Central mail exchange is governed by a superintendent (Central mail exchange) under the supervision of the Deputy Postmaster General (Operations) and this is the main revenue earning section of the postal department which consists of 2205 personnel and execute 03 sections together, namely central mail exchange, accounts and administration.

In 2018, a contribution of 29.3% has been given to the total revenue of the postal department.

Central mail exchange is consisted of 07 main sections under the assistant superintendents and an Accountant.

 Inland Mail section.  Registered section  Foreign Mail and Parcel Section  Commercial section.  Administrative section.  Account section

 Functions of Domestic Post Section

1. Inland Mail section - Stamps room – selecting letters, dialing, prparing rows, placing date stamps

2.Mail room - By selecting normal letters received from letters boxes, postal bag owners, business mail section, bulk mail section and Colombo delivery section and the mail received from outside provinces and the postal goods received from Badulla, Kandy, Jaffna and Galle mobile post offices, sending to the destination offices. Sending registered bags, foreign normal letters bags to the relevant offices.

3.Senior inspector room -delivering letters within 08 out of 15 Colombo urban Zones except Slave Island, Wellawatta, Havelock town, Borella and Kotahena.

4. Postmaster minor employee section – Making the works of office assistants, Porters, Postal Assistants, Registered substitutes, external labours.

5.Letter boxes section - Collecting fees related to the letter boxes which were obtained by the residents in Colombo zones and giving new boxes.

6.Bags clerk section- giving postal bags to the post/sub post offices and repairs .

7.Letters turning section –Turning the letters according to the requests of the urban residents and institutes of the Colombo zones when changing their residence and address. Correcting and sending letters received for incorrect postal boxes, letters without insufficient address, letters referred to an office, letters with incomplete destinations address to the outside provinces.

8.Task organizing officer section/ post selecting officer – Making all the administartive needs of whole officers who serve demestic post section. This included the 298 post selecting officer’s service times.

9.Senior Record officers section- retention of the relevent letters until the due period and providing information as necasary. Implementing business reply covers service.

Progress in the year 2018

 Revenue received from Colombo delivary section’s stamps room Rs..22,245,881.00

 In a month in 2018 Normal letters deliveries within Colombo urban letters deliveries zone 2,520,000 Normal letters sent to outside provinces by selecting 8,010,500

 Number of letters selecting officers who was newly appointed in 2018 42

 Number of postmen deployed for delivering letters. 159

 Number of bicycles given on the basis of transfer 124

 Number of institutes that execute the business reply covers service 22

 Number of given postal boxes 12 Total number of postal boxes in place 822

 For bags clerk section 134,000 Number of purchasing bags for EMS Section 20,000 Total number of tailored bags 12,000

 Making all the administartive needs of whole officers

Functions of the Registered Section

Registered sending unit

After comparision of registered bags, sending those to the relevent registered destinations.

Insurance receiving section

Taking actions to send insured goods such as stamps, bags, examination packets over the Island.

Foreign sending section

Sending all the registered letters received for sending foreign countries to the foreign countries.

Foreign Record section

Sending all the registered letters received from foreign countries to the Colombo and all provinces in the Island.

Registered letters bulk receiving counter – Receiving registered letters bulk.

Registered delivary section

By making comparision the registered letters received for Colombo delivery, taking actions to deliver them.

Pink receipt section.

By delivering registered letters, keeping the relevent pink receipt registered list with protection. Turning the letters that cannot be corrected the destinations of the address and delivered.

Progress in the year 2018

Received registered bulk

 Numbe of domestic letters - 9,927,891

 Number of foreign letters - 16,248

 Revenue - Rs..91,020,303.00

Functions of the Expedited Mail Service (EMS) and Foreign parcels Section

Foreign post office

Controlling and supervison of EMS and foreign post oprational section. This consisted of 02 sections such as oprations and accounts. The account section act with international acount section and make collections of foreign post goods received t othis country and the payments for airlines companies.

Foreign post oprational section – bringing and sending air posts covering 120 opening offices in 73 foreign countries and make air post to cover 83 towns in 76 countries.

EMS Section

Sending EMS goods received from EMS counters and out side provincial offices and delevering the EMS goods received from foreign countries. foreign acceptance section

Taking actions on parcels received from foreign countries andpostal letters and goods stopped by the Customs.

foreign parcels sendinhg section

Sending postal goods received as air/sea parcels tothe relevant countries and receiving parcels. Local parcel section

Receving and sending local parcels and acting as the transit office for the parcels received by post offices.

Progress in the year 2018

 Revenue received from posting foreign letters Rs.7,062,555.00

 From 05.09.2018, foreign commercial packets (e -packets) were initiated.

 Total postage revenue for EMS goods - Rs.198,679,675.00

 Number of EMS goods received from the counter of central mail exchange -10,210 Receiving from outside provinces -36,645

Receiving and sending of normal letters, small packets of foreign section

Received Progress Dispatch Progress ITEM 2017 2018 No. of % 2017 2018 No. of % Small Packets 2,411,465 3,052,095 640,630 27 14,265 8,596 -5,669 -39 Printed Matters 210,843 239,498 28,655 13 153,783 206,984 53,201 34 Letters & 22,364 656,526 634,162 2835 1,549,077 983,643 -565,434 -36 Postcards Express 1,874 1,984 110 6 1,574 2,258 684 43 Sea Mail 2,614.0 2,429.2 -184.8 -7 1,098.45 1,269.5 171.05 15 (letter mail) Kg Air Mail 5,763,030.54 748,142.3 -5,014,888.24 -87 138,070.5 123,793.6 -14,276.9 -10 (letter mail) Kg

 Rs. 7,062,555.00 has been earned as foreign letters posting charge in relations to the non- resident foreign currency account of Bank of Ceylon and Hong Kong and Shanghai Bank.

 Receiving Foreign parcels Sea 16,360

Air 35,474

 Warehouse revenue in 2018 is Rs. 3,592,950.00.It is an increase of 50% compared to the 2017.

 Foreign parcels sending revenue is Rs.18,668,840.00.

 Number of prcels received locally

Normal - 239,596 received by paying the Value - 106,368

Functions of the Commercial Section

Commercial Section

Providing business letters postal service on the post paid basis by reteining of a bank security for business institutes.

Bulk mail section

Suppliyng bulk mail service and making maintanance works for letters poxes.

Speeed post (Local)

Providing the Logi post and local speed postal service.

Franking machines section Providing postal stamps machines, issuing permits, refering to the repairs works, incerting money for private sectors Franking machines and taking actions on free post facilities.

Return Letter Office Receiving postal goods undelivered for various resons, dividing registered letters as demestic and foreign and retaining for one year period and if it is with a value, those are ouctioned and others are destroyed. Foreign letters and customs packets are retained for a month and sending to the initial offices. If normal parcels and foreign parcel bags are with a value, those are ouctioned and others are destroyed. Normal letters and periodicals are opened and the collecting stamps are sent tothe auctions. Retaining the cheques and money remitance.

Post office- Central Mail Exchange

According to the gradings of the postal department, this is a post office with a first class communication locale. Its administrative affairs are under the Deputy Postmaster General (Western) and operational affairs are made under the central mail exchange.

Telemail received from island wide post and sub post offices and addressed to place located inthe zones from 01 to 15 in Colombo is delivered by this office.

This office is opened from 06.00am to 9.00pm.

In 2018, this post office has earned an revenue of Rs. 62,493,654.00.

Cashier Section Making all the payments for whole staff and remitance the daily revenue to the account section.

In 2018, Letters capacity and revenue in the Commercial section

ITEM Letter volume / Revenue No. of Items Rs. Business letters 81,964,520 1,280,839,221.00

Bulk Mail Section 6,010,345 278,640,524.00

Letter Collection 7,698,000.00 Speed Post (Local) 585.218 53,603,167.00

Logi Post 110,214 18,553,220.00 Franking Machine 3,655 512,494,596.00

RLO Auction Revenue 928,465.00

Total 2,152,757,193.00

Functions of the Administrative Section

 Making all the administrative affairs of central mail exchange.

 Making administrative I /II – establishment, deciplinary and trainings.

 Maintanance section – water, electricity system and technical affairs, maintaining of instruments and letters boxes in 15 zones in Colombo.

Progress in the year 2018

 Establishments, deciplinary and trainings affiars with regard tothe section have been fulfilled in due time periods.

 Constructions of the building was finished and fixed scan machines.

 Finishing the repairs of rest room and toilet.

 Modernizing bicycles Park and repairing gutter system.

 Construction of garbage yard.

 Repairs of 13 CCTV cameras systems.

 Implementing of third stage of the fire extinguishers system.

 Repairing all the weights and measures of central mail exchange and stamping for the year 2018/2019 has been closed by the measures standards services institute.

 Action has been taken to control the hazards from mosquitoes, bugs and rats.

Philatelic Bureau

Relevant Staff officer - Director (Philatelic Bureau)

Philatelic Bureau is consisted of several sections

 Fixed order issuing unit  Issuing fixed orders  Customer services unit  Stamps counter  Stamp depositary  First day cover store  Computer section  Museum section  Personalize stamps services unit

Functions of the Philatelic Bureau

Issuing stamps by targeting national and international stamps market and philatelists. Holding stamps exhibitions and conducting seminars and workshops to expanding this hobby.

 All the items including stamps, memorial sheets, first day covers can be available through sl post stamp app via the internet.  Within 07 days from the date of ordering, the relevant order will be provided to the customer through this service.  Issuing annual stamps for domestic and foreign fixed orders and posting other materials including stamps related products.  Opening fixed orders for new philatelist, taking action to deposit money of old fixed order account bearers and depositing other money, accounting and preparing the vouchers.  Selling stamps for domestic and foreign philatelists.  Providing personalized stamps service through the philatelic bureau and sub counters of Kandy, Nuwaraeliya and Negambo.  Opening philatelic bureau sub counters by covering tourist zones.

Museum

 This is consisted of many oldest communication methods and communication instruments and goods used for telecommunication service development. There is a stamps collection that displays the beginning and development of postal stamp.

 The Museum has been opened for the local/foreign visitors in weekdays and fees are collected as follows:-

 Local students Rs.5.00 Local elders Rs.20.00 Foreign students Rs.100.00 Foreign elders Rs.200.00

Progress in the year 2018

 An amount of Rs. 10,779,399.00 has been earned in the year 2018  It has been conducted 11 domestic stamps exhibition.

Colombo stamps show 03 Colombo international books exhibition

VISION2025Monaragala Bakmahe book Mangalya

Sirimawo Bandaranaike Balika Gampaha Bandaranaike Vidyalaya

Kandy stamps show Scouts Training camp  International stamps exhibition 01 Exhibition held in Bangkok town  Opening of Kandy, Nuwaraeliya, Negambo, Matara, Galle, Aanuradhapura and Bentota philatelic bureau sub counters.

Transfer Board

Relevant Staff officer - Deputy Postmaster General (Operations)

Functions of the Transfer board

Making transfers by following procedural rules.

Progress in the year 2018

 Annual transfer for U.P.S. B I B (first class) and U.P.S. B I B (second class) 2018/2019 is being made.

 103 mutual and administrative transfers in relations to the U.P.S. B I B (first class) and U.P.S. B I B (second class) has been finalized.  Giving official transfers for 139 U.P.S. III  Attaching 209 U.P.S. III officers to the postal training institute for one year training.

Development Section

Development process is executed through following units under the absolute supervision of Deputy Postmaster General(Development).

 Planning & Development  Buildings  Information Technology (Software Developments)  Marketing & Research

Planning and Development Section

Relevant Staff officer - Superintendent (Planning and Development)

Functions of the Section

 Entering in to agrement with agent services suppling institutes on the recomandations of oprational committee and the approval of Atterney General and making updation of those agrements.

 Preparing action plan to expend capital provisions and preparing the reports as per the public finance circuler.

 In additions to expeding capital provisions, preparing action plan for the programmes to uplift the quality and efficiency of the postal service works.

 Implementing development committees at post office level.

 Preparing counters and one day statistics.

 Giving targets to collect provincial revenue and comparision of the revenue progress with the previous years.

 Submitting the postal department data for central bank annual report.

 Preparing reports including the progress of provincial developments programmes. (Including medium term investment plan)

 Anylising of progress of expending capital provisions and department revenue conditions.

 Prerparing statistics reports.  Preparing reports to the payments and settlements department of the central bank, Submitting reports on government sectors employment to the price, salary and employees statistical unit of the central bank, Submitting reportsto the national accounts section, Preparing national revenue annual estimate.  Preparing budget report and budget speech in relations tothe postal department.

 Submitting proposals for departmental operational committee.

 Submitting projects proposals for Ministry of National Policies and Planning.

 Submitting the qurterly capital progress tothe Presedential Secretariat.

 Collecting district development committee infomation and refering the proposals tothe relevent

sections.  Taking actions to prepare the postal department five years business development plan.

 Cordination of world postal day’s external institutes competitions.

Progress in the year 2018

 Entering in to agrement with Fairfirst Insurance Company for giving insurance service via the post office counters.

 Entering in to agrement with Softlogic Company for busines postal service.

 Making updation the Ceylinco general insurance agrement.

 It was filfilled all the reports and other activities indicated under the Functions of the Section within the relevant period.

Building Section

This section was under the supervision of Deputy Postmaster General (Operations) and from 17.07.2018 it has been assigned to Deputy Postmaster General (Development).

Relevant Staff officer - Assistant Superintendent (Buildings)

Functions of the Building Section

 Construction of department new buildings, Repairs of post offices buildings of the Department, Acquisition of lands and paying assessments rates.

 Supervision tasks of buildings repairs and preparing monthly/quarterly reports.  In additions to the annual procurement plan, releasing additional provisions for provinces.

 Settling bills and collecting late charges, releasing retention money with regard to the building constructions and repairs.

 Acquisition of lands

Progress in the year 2018

 Under the new building constructions, Poojapitiya post office are made by the central province roads development authority and consultation works are made by Department of Buildings. Physical progress of the construction of this building in 2018 is 65%.

 Polonnaruwa Postal Complex is done by the Sri Lanka Army under the supervision of District Secretary, Polonnaruwa by the Rajarata Janapathi Programme – Pibidemu Polonnaruwa project and consultation works are made by Department of Buildings.

 Settling bills and collecting late chargeshas been done efficiently over the year.

 Collecting data on lands was finalized. Number of post office lands acquired by formal manner. - Government 49 Mahaweli 10 Total 59 Number of post office lands applied for acquisition

Government 215 Mahaweli 0 Total 215 Number of post office lands to be acted further for acquisition

Assigned only the possession 125

Not assigned the possession formally 96

Total 221

Number of post offices maintained in rent buildings 158

Financial Section

Department accounting process is executed through the following sections under the full supervision of Chief Accountant, Chief Internal Auditor, and Chief Accountant (Stamps depository).

Stamps Vault

Relevant Staff officer Chief Accountant(Stamps depository)

Functions of Stamps Vault

Receiving stamps bulk, supervision of issuing, Management of stamps bulk and computerizing data on stamps bulk.

Progress in the year 2018

Total receiving number of stamps in the year 2018

2017 2018 Progress % Stamps 1,949,215,000.00 3,044,140,000.00 1,094,925,000.00 56.2% Souvenirs 24,358,000.00 25,974,500.00 1.616,500.00 6.6% Total Stamps 1,973,573,000.00 3,070,114,500.00 1,096,541,500.00 55.6% & Souvenir sheets

Total issuing number of stamps in the year 2018

2017 2018 Progress % Total Stamps 3,301,626,500.00 3,430,359,500.00 128,733,000.00 4% & Souvenir sheets

Internal Audit Section

Relevant Staff officer Chief Internal Auditor

Functions of the Internal Audit Section

Making department financial auditing, inspection of service agreement of machineries installed in postal headquarters, call center, cost and paying vouchers of other sections. It is held the audit and management committee with the participation of staff officers of postal department, a representative of the audit department, a representative of audit and management department and Ministry’s Chief internal auditor. Here, actions have been taken to give required guidelines to avoid financial control infirmities that disclosed at the audit.

Progress in the year 2018

It was subjected for annual audit 34 post offices, EMS counter of central mail exchange, postal transport section, 02 district accounting offices, stamps depository, Narahenpita and Office of the Deputy Postmaster General (Uva province).

It was held 06 audit and management committees.

Procurement section

Relevant Staff officer Accountant (Procurement)

Functions of the Procurement Section

 Supplying services and purchasing goods as per the annual procurement plan under the government procurement guidelines and the provisions of procurement procedure.  Giving formal approvals for provincial procurement plans and assigning provisions.

 Coordination of provincial procurement activities and making amendments of provincial procurement plan.

Progress in the year 2018

 Purchasing of Rs.28.78m has been made under the 2018 election provisions.

 Purchasing mage under the Vote 2103

Item Number Cost

Laser Printers 10 218,500.00 Air Condition machines 11 1,336,500.00 Stamp Canceling machines 03 3,600,000.00 Air Condition machines 02 243,000.00

Duplicate machines 03 821,100.00 Cash Counting machines 50 2,932,500.00 Sound System 01 2,082,957.27 Air Condition machines 09 2,591,669.61 Photocopy machines 07 1,070,650.00 Duplicate machines 06 1,642,200.00

 Repairs of Rs.15.801m has been made under the Vote 2001

 Purchasing have been made for stationary and office requirements of Rs. 36.316 under the Vote 1201

 Purchasing of office machinery has been made for Rs. 22.130 under the Vote 2102.

 Rs. 39.461 has been expended for the repairs of motor vehicles under Vote 2003.

 Rs. 0.231 has been expended for purchasing of foot wears and socks for Headquarters uniform officers under Vote 1203.

 The amounts expended for renewals of agreements under Vote 1302

Agreement on Firewall system Rs.1.654m

Agreement on 03 electricity escalators Rs.0.864m

Total Rs.2.518m

Assets Management Section

Relevant Staff officer Accountant (Procurement)

Functions of the Assets Management Section

Updating and maintaining the department fixed assets, under this, actions are taken to duly maintain, dispose and register the departmental goods, lands, buildings, motor vehicles, machineries and plants.

Progress in the year 2018

 All assets have been accounted under CIGAS programme.

 Board of surveys and disposal works have been finished at postal headquarters, offices of divisional superintendant of posts, central mail exchange, and other offices and it has been submitted for government auditor General.

 Disposal of 70 bicycles removed from use at the central mail exchange have been successfully disposed.

 Non-financial assets were accounted and submitted to the Treasury.

05. Network Channel of Postal outlets

Year Post *Sub Post Agency Post Rural Agency Estate Office Office Office Post Office Agency Post Office 2018 653 3410 307 101 04

Department of Posts has a strongest net work channel throughout the country. The modern technology has still not been reached at the remote rural areas. However, Department of posts has a plan to bring basic communication modern technology to the remote areas and provide online service to rural folk, through postal network channels. Already 653 post offices have connected with online facility successfully and provided services to the general public.

*The number of sub post office has also been included the temporarily closed sub post offices.

The Island wide Post office network

Province Divisional Population No. of No. of Sub Post Total Superintendent Post Offices Offices unctioning)) Kandy North 28 163 191 Kandy South 1,375,382 29 182 211 Central NuwaraEliya 711,644 23 96 119 Matale 484,531 22 91 113

Ampara 649,402 10 53 63 Akkaraipattu 39,166 13 53 66 Eastern Trincomalee 379,541 13 48 61 Batticaloa 526,567 21 66 87

Jaffna 583,882 31 142 173 Mulativu 92,238 05 17 22 Northern Mannar 99,570 08 34 44 Vavunia 172,115 04 34 38 Kilinochchi 113,510 04 37 41

Anuradhapura 860,575 27 183 210 North Central Polonnaruwa 406,088 12 91 103

Kegalle 840,648 30 196 226 Sabaragamuwa Rathnapura 1,088,007 24 189 213

Galle 1,063,334 40 215 255 Southern Matara 814,048 30 194 224 Hambantota 599,903 21 96 117

Badulla 815,405 30 179 209 Uva Moneragala 451,058 16 71 87

Colombo North 2,324,349 33 66 99 Western South Colombo South 24 93 117 Kalutara 1,221,948 34 140 174

Gampaha North 2,304,833 28 100 128 Western North Gampaha South 28 133 161

Kurunegala 1,618,465 22 153 175 North North Western Kurunegala 21 151 172 South Puttlam 762,396 22 113 135 Total 20,398,605 653 3380 4034

06. Postal services measuring indicators

Number of people supplying the service from each post office - 4791 Land extent supplying the service from each post office (Square km.) - 15.4 Land extent supplying the service by one postman (Square km) - 8.4 Number of people supplying the service by one postman - 2842

07. Staff Classification

Post Service Approved Existing cadre number Senior level Postmaster general Sri Lanka Administrative service 1 1 Deputy Postmaster general Departmental 9 1 Deputy Postmaster general Sri Lanka Administrative service 4 4 Chief Accountant Sri Lanka Accountant service 1 1 Accountant (Stamps) Sri Lanka Accountant service 1 1 Chief Internal Auditor Sri Lanka Accountant service 1 1 Senior superintendent of posts Departmental 19 12 superintendent of posts Departmental 56 25 Assistant director Sri Lanka information technology 2 1 and communication service Civil Engineer Sri Lanka Engineer service 1 1 Mechanical Engineer Sri Lanka Engineer service 1 1 Accountant (II /III) Sri Lanka Accountant service 25 21 Tertiary level Assistant superintendent of Departmental 51 25 posts (Investigations) Assistant superintendent of Departmental 40 11 posts (Accounts inspection) Assistant superintendent of Departmental 53 2 posts (C.P.O) Chief building inspector Sri Lanka Technical service 1 0 (Special) Translator Translator service 2 1 Secondary level budget assistant Departmental 1 0 Development assistant Departmental 70 63 Postal service officer class I Departmental 876 *1270 Postal service officer class II Departmental 4288 3135 Building inspector Sri Lanka Technical service 12 1 Work basic Sri Lanka Technical service 2 1 Sub postmaster Departmental 3412 3342 Public management assistant Public management assistant service 189 108 Maintenance assistant Departmental 15 8 Primary level Driver Departmental 186 154 Driver Combined service 1 1 Postal assistant (Technical) Departmental 82 39 Postal assistant (Non-technical) Departmental 12602 12602 Bungalow caretaker Departmental 4 0 Assistant Bungalow caretaker Departmental 4 0 22012 20830

*As per new scheme of recruitment, postal service office –class I (MN3/ -2016) approved cadre has been exceeded QAAA.

08. Services of the Postal Department

Postal services

1. Letters post service (Local/foreign) 2. Delivery of parcels (Local/foreign) 3. Speed post/ International Expedite Mail Service (EMS) 4. Logi post 5. Special service on other postal articles- Registered- Value payable post 6. Business letters postal service 7. Domestic speed post 8. Bulk Mail Service 9. be post – e- business service

Financial services 1. Money order services 2. Electric money order service

Agency services

1. National savings banking. 2. Western union money transfer. 3. Paying Utility bills (Sri Lanka Telecom/Mobitel phone bills /Electricity bills /Water bills) 4. Collecting motor Traffic fines 5. Acceptance of insurance premium(Ceylinco general/Ceylinco life/ Sri Lanka Insurance/ Cooperative insurance/Fairfirst insurance) 6. Examination fees 7. Social security funds

Social welfare services 1. Payments of pensions 2. Payments of elders allowances Free of services charges 3. Public assistance monthly allowances 4. Diseases allowances (tuberculosis/ cancer/ leprosy) 5. pensions of farmers 6. pensions of fishers

In additions to the above services, other services have been indicated in the annexure 02.

09. Value added Services

09.1. Business Mail Service

Business Mail service was introduced in the year 2013 with a view to retain the public and private business community who make more effect to the national income further with the post and contributes for 70% of total postal articles capacity and the revenue progress achieved by the business letters postal service by now has been clearly affected to the whole revenue growth of the postal department.

Since the mail submitted through this service are sorted out to the destinations as per the postal code by using computers and handed over to the post by the institutes of handing over them, it is not arisen a necessity for arranging, stamping and sorting. Accordingly, the cost and the time for that purpose is minimized and as a result, the postal department has been able to delivery those letters to the receiver on following day.

It is expected to increase the postal market share by providing this facility and Track & Trace facility has been provided for this service.

Service conditions have been submitted by the postal department for obtaining this service and those are as follows.

1. An institute should have a minimum of 100,000 letters for a month to hand over to the post.

2. At least, a bank security of Rs. 1.5m should be given.

3. Annual registration fee is Rs. 5,000.00.

4. All the letters given to the post should be bundled by sorting out destinations as per the address and postal code by using computers or printing media. 5. 50 letters should be included in one bundle and the weight should be prepared as 20g (Ex: 0- 20, 21-40, 41-60) and it should be submitted by mentioning the office of destinations at top corner on them. In case of number of letters is less than for one bundle, it should be mentioned the number of that letters. 6. Standards envelops should be used according to Standard Bureau All the postal articles should

only be handed over to the business postal service unit of the central mail exchange. Actions

should be taken to settle all the postage invoices within 10 days from the date of issuing.

Progress of the Business Mail Service

Comparison of total revenue and number of letters of business mail service in 2017 / 2018

Progress Progress Year No. of letters Income (Rs.) No.of letters % Income (Rs.) %

2017 74,397,284 1,164,823,841.00 7,567,236 10.17 116,015,380.00 10

2018 81,964,520 1,280,839,221.00

1,280,839,221.00 1,400,000,000 1,164,823,841.00 1,200,000,000 1,000,000,000 800,000,000 600,000,000

400,000,000 74,397,284 81,964,520 200,000,000 0 퇒No.of සංඛ්‍යාව letters ආදායමRevenue

09.2. Bulk mail service

Under this service, postal articles are delivered to and registered post, ordinary post and parcels to be posted are collected from the bulk mail sender institutes who are outsiders from the central mail exchange by attending to those institutes under a monthly fixed service charge. Monthly fixed service charge is Rs. 6,000.00 for per the institute within the Colombo municipal limit and the charge is changed for the institutes outside the Colombo as per the distance. By now, 108 institutes have been registered for this service. 09.2.1 Bulk mail service (Implemented under No: “M”)

This service is executed as pre-paid and postpaid.

After registering with this service, “M” number will be issued for those institutes. Accordingly, through this, letters can be posted by printing as postage has been paid with above registered number without affixing stamps or stamping with a machine.

If this facility is obtained under postpaid basis, it should be deposited an equal amount incurred for the monthly posting letters as a fixed deposit charge by cash or bank security in the name of the Postmaster General.

Service conditions have been laid down by the postal department for obtaining this service and those are as follows.

 It should be paid an annual fee of Rs. 5,000.00 for registering with this service and an amount of Rs. 3,000.00 for a calendar year as a renewal fees if it is intended to maintain the service.

 Fixed deposit fee under postpaid service is Rs. 25,000.00 within the Colombo Municipal area and the minimum is Rs. 10,000.00 for outside provinces.

 Registering with the service is made by the Liaison section of the postal headquarters.

 This service is only given for open packets, postcards, normal letters and registered letters. Bulk mail facility is not given for foreign letters.

 When handing over the letters, it should be sorted out as “Colombo delivery” and “outside delivery”.

 All the letters should be submitted by printing or stamping as postage has been paid with the permit number on the above to the right hand receiver’s address. (the place for affixing stamp)

 When obtaining bulk facility under postpaid basis, the amount to be paid for a month should be paid on or before 05th day of next month to the relevant post office.

Progress of the Bulk mail service

Comparison of total revenue and number of letters of bulk mail service in 2017 / 2018

Progress Progress Year No. of letters Income (Rs.) No of letters % Income (Rs.) %

2017 10,412,511 405,331,389.00 2,108,960 20 88,052,960.00 21 2018 12,521,471 493,384,349.00

493,384,349.00

500,000,000 405,331,389.00 400,000,000

300,000,000

200,000,000

100,000,000 10,412,511 12,521,471

퇒No.of සංඛ්‍යාව letters ආදායමRevenue .

09.3 Domestic speed post courier service

Domestic speed post was initiated to meet the customers’ needs by delivering the posted articles on the same day or following day.

Since the priority is given for a speed postal articles in the three stage namely, acceptance, transmission and delivery, it can be provided a more efficient and qualitative service.

This service can be obtained for postal articles that the maximum weight is 10kg.

Under this, * letters * postcards * business mail *displaying stationaries * Commercial samples *Computers hard disk can be sent.

Track & Trace facility has been provided for this service.

This service is successfully executed in the central mail exchange and service promotions works are being done for outside provinces.

Speed post goods capacity and revenue only of the central mail exchange in 2017 and 2018 are indicated below. .

No.of Progress Progress ් exchanged Year No.of % Income (Rs.) Income (Rs.) % articles articles

2017 880,439 90,891,713.50 -295,221 -33 -69,894,355.00 -76 2018 585,218 83,902,278.00

Comparison of total revenue and number of goods of domestic speed service in 2017 / 2018

No. of articles Progress Income (Rs.) Progress Year No.of % Income (Rs.) % articles 2017 1,505,382 101,739,805.00 -406,870 -27 3.127.092.00 2 2018 1,098,512 104,866,897.00

101,739,805.00 104,866,897.00 120,000,000

100,000,000

80,000,000

60,000,000

40,000,000 1,505,382 1,098,512 20,000,000

ᇔවමාNo.of Articles කළ භා귊ඩ ආදායමRevenue . සංඛ්‍යාව

09.4 Logi post

Logi post is executed as a speed exchange service of parcel postal articles with concurrence to the Speed Post Courier service that was introduced for speed delivering of letter postal articles as a domestic speed postal service. For this, it is used the transport system, information technology facility, store facility and delivery process of the department.

Under this, postal articles up to 40kg weight are distributed over the island with maximum security, special attention, reasonable charges and credibility. (Track & Trace facility is also provided for this service.

Logi post goods capacity and revenue only of the central mail exchange in 2017 and 2018 are indicated below.

Year No.of Progress Progress exchanged Number of % Income (Rs.) Income (Rs.) % goods goods 2017 174,376 33,436,228.50 -64.162 -36 -14,903,008.00 -44 2018 110,214 18,533,220.00

33,436,228.50 35,000,000

30,000,000

25,000,000

18,533,220.00 20,000,000

15,000,000

10,000,000

5,000,000 174,376 110,214

0 ᇔවමාNo. of Articles කළ භා귊ඩ සංඛ්‍යාව Revenueආදායම .

09.5 International Expedite Mail Service (EMS)

EMS service that initiated in 1989 provided the service connecting with 56 countries in the world by now. Under this service, documents and commercial merchandise were received to the post and a international Expedite Mail Service section has been established in the central mail exchange for providing the services more efficiently. Sending postal articles accepted by the counter of that section and EMS articles accepted by the offices of outside provinces and distribution of EMS articles received from foreign countries in Sri Lanka are done by this section.

Expedite Mail Service capacity accepted by and received to the Expedite Mail Service in 2017 and 2018 are indicated below.

EMS articles Year Receiving from Growth dispatching to Growth foreign countries foreign countries

56,344 2017 100,676 3,589 3 -7,373 -13

2018 104,265 48,971

Acceptance from EMS section counter of central mail exchange and receiving from outside province and revenue are indicated below.

Acceptance from EMS section Receiving from outside provinces counter of CME 2017 2018 2017 2018 Number of EMS articles 12,912 10,210 43,707 36,645 Postage Income (Rs.) 70,237,450.00 55,289,500.00 207,367,175.00 143,390,175.00 Comparison of total revenue and number of articles in the EMS section in 2017 / 2018

Year No.of Progress Progress exchanged No.of % Income (Rs.) Income (Rs.) % articles articles 2017 56,619 277,604,625.00

-9,764 -17 -78,924,950.00 -28 2018 46,855 198,679,675.00

277,604,625.00 300,000,000

198,679,675.00 250,000,000

200,000,000

150,000,000

100,000,000

50,000,000 56,619 46,855

0 ᇔවමා කළ භා귊ඩ සංඛ්‍යාව ආදායම . 45

09.6 Advertising mail service

The Advertising mail service was initiated with intention of making awareness the people on products prepared as adjusted to the needs of business community.

Under this, advertisements, hand bills, business letters of the business institute are brought and delivered houses of the intended customers residing areas under a concessionary fee. Postal articles, printed notices, hand bills, letter including propaganda information, papers related to the customer survey and customer competitions that are accepted for delivery should be prepared as enable to bring easily to the postmen and an address should not be mentioned.

Revenue of Rs. 1,967,000.00 has been received for this service in the year 2018.

09.7 e – Telemail

A service to deliver the message instantly to the receiver by converting the telegram to a Telemail.

Comparison of total revenue and number of transactions in the e telemail service in 2017 / 2018

Year No.of Progress Progress

transactio No.of % Collected amount Collected % ns (Rs.) transactio amount (Rs.) ns 2017 578,396 19,919,178.00 -259,883.00 -44 -5,352,868.00 -26 2018 318,513 14,566,310.00

09.8 Electronic money order service (PMT)

This is a more protective, speed and transparent money exchange service that is used the electronic technology and this services is used for sending money instantly from post offices over the island and obtaining that money instantly from any post office over the island.

It is a specialty of this service to receive the government security for exchanging money.

Here, after the PIN given from the post office to the money sender is informed to the money recipient, he can obtain the money by submitting his national identity card and that PIN to any post office.

Comparison of total revenue and number of transactions in the electronic money order service in 2017 / 2018

Year number Progress Progress of number % Income (Rs.) % transactio of Income (Rs.) ns transact ions 2017 1,019,263 6,969,968,464.05 -556,116 -54 -3,510,560,938.05 -50 2018 463,147 3,459,407,527.00

6,969,968,464.05 7,000,000,000

6,000,000,000

5,000,000,000 3,459,407,527.00 4,000,000,000

3,000,000,000

2,000,000,000 1,019,263 463,147 1,000,000,000 0 no of transactions Revenue Rs.

10. Agency Services

10.1 Insurance services

Issuing insurance coverage and paying insurance premium for issued insurance covers through post office network are done by Sri Lanka Insurance Corporation, Ceylinco General Company, Cooperative insurance Company, Ceylinco Life Insurance Company and Fairfirst Insurance Company.

Accordingly, the insurance coverage given by above insurance companies.

Insurance company Insurance coverage

1.Issuing third party motor vehicles insurance Sri Lanka Insurance certificates corporation 2.Collecting third party motor vehicles insurance premium

1. Issuing third party motor vehicles insurance certificates 2.Collecting third party motor vehicles insurance premium Ceylinco General Company 3. Issuing child health insurance certificates and collecting premium 4. Issuing relief (Sahana) insurance certificates and collecting premium

1. Issuing third party motor vehicles insurance Cooperative Insurance certificates Company 2. Collecting third party motor vehicles insurance premium

Collecting life insurance premium Ceylinco Life Insurance Company

1. Issuing third party motor vehicles insurance certificates Fairfirst Insurance Company 2. Collecting third party motor vehicles insurance premium

Number of transactions and collected money in 2017 and 2018 has been comparatively indicated below.

Insurance company number of Collected amount (Rs.) transactions 2017 2018 2017 2018 Sri Lanka insurance 162,968 187,368 143,860,538.00 155,374,599.00 Corporation Ceylinco General 39,347 21,516 40,790,900.00 25,517,700.00 Company Cooperative Insurance 4,901 23,609 3,714,900.00 17,640,100.00 Company Ceylinco Life Insurance 310,397 549,889 885,621,677.45 2,316,270,867.00 Company Fairfirst Insurance - 65 - 50,840.00 Company

10.2 Western Union Payment

By targeting foreign employees, western union money payment system has been implemented by the postal department via the post offices network to obtain the money sent by them from foreign countries through the post offices network easily. Here, the money sent from foreign countries can be obtained by submitting the PIN to the post office counter.

The number of payment and revenue in 2017 and 2018 has comparatively indicated below.

Year No.of Progress Progress Payment No.of % Income (Rs.) Income (Rs.) % Payment 2017 27,965 19,992,247.00

-6,627 -23 7,542,620.00 37 2018 21,338 27,534,867.00

10.3 Foreign currency remittances payment service of the National Savings Bank. (UTRUST)

This service provide the facility to withdrawals the money sent from foreign countries through any post office in Sri Lanka. Especially customers who are living in rural areas can obtain this service from the post office closed to them. Here, foreign currencies sent by Exchange Houses located over the world are paid by the national savings bank together with those houses. Here, the remittances sending through Exchange Houses by the banks of Italy, South Korea, German, France, Australia, England, America, Malaysia, Oman, Kuwait, Qatar, Saudi Arabia, United Arab Emirates, Israel and Bahrain are paid from the post offices. Maximum value of the payment is Rs. 100,000.00.

10.4 National Savings Bank’s Transactions

In the year 2018, 570,680 of National Savings Bank transactions have been made via the post offices counters and total amount of the transactions is Rs. 2,050,818,798,554.00.

10.5. Utility bills payments

Under this, the payments for following utility bills can be made via the post offices counters.

1. payments of electricity bills (CEB)

The number of payment and revenue in 2017 and 2018 has comparatively indicated below.

Year No.of Bill Progress Progress collections No.of Bill % Income (Rs.) Income (Rs.) % collections

2017 13,133,707 16,978,832,029.00

3,142,672 23 4,047,681,966.00 23 2018 16,276,379 21,026,513,997.00

2. Payments of Mobitel Telephone Bills

The number of bill collections and revenue in 2017 and 2018 has comparatively indicated below.

Year No.of Bill Progress Progress

collections No.of Bill % Income (Rs.) Income (Rs.) % collections 2017 766,527 399,737,737.12 - -634,103 -336, 571,727.24 -84 2018 132,424 82 63,166,009.88

3. Payments of Sri Lanka Telecom Telephones Bills

The number of bill collections and revenue in 2017 and 2018 has comparatively indicated below.

Year No.of Bill Progress Progress collections No.of % Income (Rs.) % Bill Income (Rs.)

collectio ns

2017 799,303 1,558,285,080.65 129,435 16 235,754,891.88 15

2018 928,738 1,794,039,972.53

4.Payment of water bills was initiated in the month of May 2017.

The number of bill collections and revenue in 2017 and 2018 has comparatively indicated below.

Year No.of Bill Progress Progress

collections No.of Bill % Income (Rs.) Income (Rs.) % collections 861,699 793,006,197.97 2017 1,452,389 168 1,218,694,695.03 153 2018 2,314,088 2,011,700,893.00

10.6 Acceptance of Social Security Funds

A large number of members have been contributed to the social security pension’s scheme that is implemented by the Sri Lanka social security board and the facilities have been provided by all the post offices to the members for pay installments.

It has been planned to implement a system to collect the installments through the postmen in the future for giving this service more efficient manner. Accordingly, it can be expected a revenue growth by activating the collections of social security installments. (A service charge of 10% is given by Sri Lanka social security board for the collection of one installment.)

Through this service, in the year 2018, revenue of Rs. 6,722,020.05 has been earned by the department.

10.7 Payment of Examination Fees

The facility to pay examination fees for the various examination held by the Commissioner General of Examinations has been given to the applicants through all the post offices and sub post offices.

Income (Rs.) Income Progress Year (Rs.) % 2017 25,975,362.00 -6,551,188.00 -25 2018 19,424,174.00

10.8 Collecting of Motor Traffic Fines.

The relevant money for a fines sheet issued by a police officer for instead of filing a case when violating of traffic ordinance can be paid at a post office or a sub post office over the island within the due period.

Progress Rs. % Collected money (Rs.) 2017 160,814,315.00 63,241,101.00 39 2018 224,055,416.00

10.9 Postal Identity Card issuing service

Issuing Postal Identity Card can be indicated as a special task implemented in Sri Lanka for the proving of the identity of the school students. A speciality of the Postal Identity Card issued with a photograph is to include the signature of the student. The Identity card will be issued after filling due application form and attesting of two authorized officers.

This service is carried out all over the island through a post office network that was centralized the postal headquarters. As well, one day service is also carried out for making efficient this process.

Year No. of issued postal identity cards 2017 6346 2018 8876

11. Special Projects of the Department of Posts

1. e-business development programme (bepost.lk)

e-business development programme (bepost.lk) implemented under the project to encourage the small and medium scale entrepreneurs for the confirmation of the contribution of the post for the government policy of publishing the year 2017 as the year of eradicating the poverty is successfully executed by now.

Accordingly, postal department of Sri Lanka by using its information technology feasibility and distribution network over the world, https://bepost.lk is initiated and implements as an invaluable effort to give the best market for the products of domestic entrepreneurs.

The main aim of this project is to create the chances for foreign markets for the products and strengthen the national economy through that by contributing actively for achieving sustainable development targets. By now, it has been introduced 200 entrepreneurs and 1500 goods to the market. bepost process in brief

Process 01 The Products and services of the registered entrepreneurs with e-business web site created and maintained by the officers of the postal department of Sri Lanka are published via that web site. Its web address is https://bepost.lk. All these goods are duly certified goods and the entrepreneurs has agreed and entered into an agreement with the postal department of Sri Lanka to provide the goods published in the web site to the applicants.

Process 02 The purchasers have been given the chance to log to https://bepost.lk, select and purchase the goods and, bePost web solution has been included the facility to pay the fees for the purchasing of that goods through the Credit Cards and Debit Cards. In additions to that, Domestic customers have been provided the facility to pay for the fee at post offices.

Process 03 After ordering for purchasing and paying the fees, the ordering quantity of that goods is informed to the entrepreneurs with an e-mail message and that was informed to the small scale entrepreneurs who haven’t the e-mail facilities through a telephone call by the e-business and technology management center. Accordingly, the entrepreneurs should prepare the relevant goods as given instructions and handed over to the bePost Centre located nominated post office at the registration. On the quantity of the order, actions will be taken by the departmental e-business and technology management center to provide the department transport facilities as suitable.

Process 04 After the goods were received to the bePost Centre, those are re- packed duly and after, sending to the address given by the customer who ordered that goods is done by the postal department.

Process 05 Within 14 days from the ordering of that goods, the amount indicated by the entrepreneur for that goods will be submitted to the registered entrepreneurs via e –money order and its PIN will be submitted with a SMS. Action will be taken to directly credit the money for large orders as per the request of the entrepreneurs and value of the order.

Registering with be Post Micro, small and medium scale entrepreneurs have the chance to register with bePost and large scale entrepreneurs can also register with this service under the existing restrictions. Before registering, every entrepreneurs are required to participate to a workshop organized by the postal department of Sri Lanka or together with National Entrepreneurship Development Authority and get the full awareness on the relevant registration. The entrepreneurs who have not participated to such workshop can get the awareness from bePost coordinating officers nominated at division level of the divisional superintendent of post or e-business and technology management center located at the second floor of the headquarters or development officers of the national entrepreneurship development authority who are in the regional offices. The entrepreneurs who have not got the awareness as this manner is required to submit their application for registration and the application for registering products with the signature of the officer who was made the awareness.

At the awareness programmes, it is made the awareness on the series of charters that effect when implementing bePost system by the postal department and it is required to give the consent of the entrepreneurs for those charters.

Required basic documents for registration

01 Original and a photo copy of the business registration certificate. 02 A quality certificate or other documents on goods with copies. 03 Completed form for registration of entrepreneurs issued by the postal department of Sri Lanka. 04 Completed form for registration of products issued by the postal department of Sri Lanka

2. Prohibition of illegal goods exchange via postal department.

To prohibit the exchange of the drug business and other illegal goods occurring internationally through the postal department, 03. X-ray machines were purchased and installed in the central main exchange by the Asian Pacific Postal Union’s Qualitative Services Fund to inspect the foreign postal goods before they are sent to the Katunayake International Airport.

3.Making expedite and efficient the Foreign mail delivery system

For this purpose, when sending foreign mail a system to inform the details on the content of foreign postal goods to the destination countries (Customer Declaration System - CDS) before accepting those goods for sending foreign countries has been introduced by the Universal Postal Union together with the World Customs Organization. This system has been introduced as CDS. The project to introduce this new system in Sri Lanka has been submitted to the qualitative services fund (QSF) and obtained the approval.

4.Usage of standard Size Envelops for posting letters with effect from 1st October 2018.

With the purpose of giving an efficient and correct postal service, Postal department of Sri Lanka has provided the provisions to implement for using only the envelopes that were prepared as per the specifications No: 29:1983, UDc 676.822:676.813 of the Sri Lanka standard bureau when posting local and foreign letters.

Accordingly, an advertisement was published in the newspapers such as Silumina, Thinakaran and Sunday Observer for making the awareness of business community, customers, people and envelope manufacturers to use the envelopes prepared as per the standards of Sri Lanka standard bureau from 01st day of October 2018 and the standards and specifications issued by Sri Lanka standard bureau have been published in the website, slpost.lk.

5.Updating of postal code directory.

With the main aims of selecting postal letters correctly and instantly, identifying office of destination and delivering a letter to the receiver without any delay, Postal code directory was prepared by including post delivering post offices and it has been updated by including North and East provinces. Its printing works is scheduled to be done.

12. Progress of Department of Posts in 2018 12.1 Financial progress

Revenue analysis 2017 / 2018

Income (Rs) Income growth (Rs.) % 2017 6,996,940,832.00 712,638,531.00 10.2 2018 7,709,579,363.00

12.1.1 Department revenue (as item) - (2018 January 01 – December31) ( Annexure 02)

Revenue (Rs,) Item (2018 January 01 – 2018 December31ද槊වා ) Stamp income 2,416,578,565.00 Postal stamp machines 1,407,794,200.00 Business postal service 1,267,317,662.00

Bulk mail service 493,384,349.00 International postal service 456,925,009.00 Collecting electricity bills 342,280,095.00 Other agent services income 313,181,234.00 EMS Service 290,613,176.00 National savings bank service 152,523,714.00 Free post service 139,779,109.00 Speed post service 104,866,897.00 Other postal income 100,401,170.00 Money order service 89,137,769.00 Tele mail service 66,231,626.00

Collection of ceylinco life insurance 33,619,047.00 premium Sri Lanka Telecom bills payments 17,720,650.00 Sri Lanka insurance company 7,114,462.00

Mobitel bills payments 3,890,336.00 Cooperative insurance service 2,421,979.00

Foreign parcels 2,278,905.00 ceylinco General insurance service 1,519,403.00 Total income 7,709,579,363.00

12.1.2 Department of Posts is performing Social Obligatory Service Payments of the other Departments, to the beneficiaries, without any service fees.

. year Paid amount (Rs.bn)

2013 14.5

2014 15.1 2015 19.9

2016 19.7

2017 19.0 2018 18.65

Elders allowances, public aids allowances, government pensions, diseases payments, displaced public assistance monthly allowances are the services that implemented through the postal network without collecting any charges and no any consideration is given for the cost that is to be incurred to provide those services. Therefore, the bearable cost for that services has been increased up to a top value by now.

12.1.3 Revenue analysis - 2017 - 2018 (January 01 – December31)

Expenses Expenses Expenses growth growth growth % 2016 % 2017 % 2018 Rs. m % % %

Personal 4,894.0 6,140.0 6,938. emoluments 0 Overtime/ 776.0 885.6 holiday 1,072. allowance 0

*Other 3,711. 2.3 allowances 5,563.0 4.5 4,550.0 2.6 0

**Other 1,173. expenses 1,051.0 1,023.4 0

Total recurrent 12,894 expenses 12,284.0 12,599.0 .0 * Salary allowances, registered substitute allowance, language allowances, Trainers allowance ** Travelling expenses, supply services, maintenance expenses, service transfers

When analyzing postal department total recurrent expenses, from 2016 to 2018, it is observed that even though there is a growth from year to year, annual expenses growth speed has been decreased. It is 0.8% in 2018 compared with the year 2017.

12.1.4. Report for payments to the CTB for mail transport

Province Amount for 2017 Amount for 2018

North west province 6,896,465.11 6,951,684.91 North province 1,429,173.75 1,011,981.50

Southern province 5,378,670.37 5,044,023.75 East province 6,683,004.63 5,151,530.02 Uva province 4,563,855.53 4,354,172.28 Sabaragamuwa 10,564,500.64 5,630,741.89 Central province 9,018,173.80 6,760,544.48 North central province 3,650,790.00 3,650,790.00 West - South 6,387,370.74 5,731,120.00 West - North 2,006,372.50 3,217,880.84 Total 56,578,377.07 47,504,469.67

12,000,000.00 10,000,000.00 8,000,000.00 6,000,000.00

4,000,000.00

2,000,000.00 2017 සඳහා ද඼

- 2018 සඳහා ද඼ … …

උ뗔ර

ද槔ණ ද槔ණ

ඌල පළාත ඌල

ලයඹ ලයඹ පළාත උ뗔 පළාත

ද槔귔 පළාත

මධ්‍යම පළාත මධ්‍යම

සබරෙලපළාත බස්නාᇒර බස්නාᇒර

උ뗔 පළාත මැද බස්නාᇒර බස්නාᇒර නැගෙනᇒර පළාත

12.1.5. Report for payments to the Sri Lanka Railway for mail transport 2018

Month Paid amount for 2017 Paid amount for 2018 January 2,366,997.85 2,140,186.00 February 1,990,621.25 2,185,180.55 March 2,565,615.50 2,347,121.25 April 2,093,672.75 2,280,192.40 May 2,304,689.70 2,449,000.90 June 2,131,488.20 1,183,298.25 July 2,261,802.75 2,446,622.70 August 2,470,696.80 2,157,466.70 September 2,279,339.10 2,284,270.30 October 2,243,786.85 2,469,936.65 November 2,342,760.45 2,183,660.25 December 1,985,193.25 2,283,510.15 *Paying arrears transport fee in relation to June 1,009,084.75 2018 Total 27,036,664.45 27,419,530.85

* The reason to pay arrears transport fee in relation to June 2018- re-payment of the decreased fee as the stagnation for 17 days on which the mail were not transported due to union actions.

12.2 Progress of utilizing capital fund from January to December 2018

Code Object Allocation Expenditure Financial Physical 2018 Rs M. Amount Progress% Progress%

Rehabilitation & Improvement

308-01-01-2001 Building repairs and 160.0 159.094 98 97 rehabilitation

308-01-01-2002 Repairs of office instrument 8.0 7.707 96 98

308-01-01-2003 Repairs of Motor Vehicles 5.0 4.725 94.5 98

Acquisition of Capital Assets

308-01-01-2101 Purchasing of Motor Vehicles -

308-01-01-2102 Purchasing of Office Equipment 32.0 31.836 99.5 99

308-01-01-2104 New Buildings 28.6 7.619 27 *65

308-01-01-2103 Purchasing of Plant Machinery 45.0 44.783 99.5 98

308-01-01-2401 Training & Capacity Building 20.0 19.594 98 99

308-01-01-2509 Other Investments / Enhancing 3.0 2.519 84 100 postal services and stamps Other investments

*Due to extreme weather, physical progress was 65% since additions of constructions had to be made. 58

Building repairs and rehabilitation (308 – 01 – 01 – 1 -2001)

Project Number of Reserved provisions Financial Financial Physical projects (Rs.) progress (.) progress % progress % Southern province 20 7.907 7.55 95 100 West – North 28 13.046 11.526 88 100 West - South 21 10.011 9.745 97 100 Central province 20 8.199 8.189 99 99 Eastern province 18 10.413 10.404 99 100 Uva province 15 9.24 9.22 99 100 North central province 09 12.165 12.164 100 100 North western province 40 10.221 10.208 99 100 North province 15 8.972 8.918 99 98 Sabaragamuwa 41 13.608 13.560 99 100 province Central mail exchange 14 11.612 11.575 99 99 Postal headquarters 35 56.807 46.022 81 95

13. Revision of Postage

Revision of postage should be made as suitable manner once in three years to face for the competition having created in the communication market, decrease the cost and maintain the levels that can be borne by the people and it is intended to earn an additional revenue.

Here recommendation of amended fees is made by the price committees appointed by the Ministry of Finance and president of the price committee will be the Postmaster General and a representative of the Ministry of Finance, a representative of the ministry of post, Deputy Postmaster General (operations) and the chief accountant have been appointed as the members.

Revision of postage will be approved by submitting to the Parliament with the consent of the minister in charge of the post and minister of finance and published through gazette.

Accordingly, postage was amended with effect from 15.06.2018.

14. Cooperate Social Responsibilities

Various cooperate social responsibility programmes are being executed by covering all over the island through the post offices network that characterized the strength of postal department. It has been received the capacity to identify the various levels of the society from the active contribution of postman who is the only public servant to go for each house daily.

Here, postal department of Sri Lanka fulfills an important role for the society as the government representative of implementing social services without collecting any service charge.

1. Implementing various awareness programmes for referring the social life to due path (EX- Drug screening

2. Implementing multi religious programmes

3. Issuing stamps as representing all the religions –Eg- Vesak stamps, Christmas stamps

4. Issuing stamps for improvement of the interest having to the activities with a cultural value and sports.

5. Implementing social service without collecting any fees by giving the priority to the low income families.

Eg – public assistance monthly allowances, leprosy/ cancer/Thalassemia/ tuberculosis allowances, elders allowances.

6. Providing the service through the mobile postal counters and camp post offices (for displaced persons).

7. Implementing from 2014 to Mail transport through the train, Yal Devi for increasing the mutual conviviality between North and South.

8. Implementing blood donation programmes in various provinces with participation of postal staff.

9. Identifying the top performance showing staff and appreciation them.

15. Achievements of Department of Posts in 2018

15.1 International appreciations

Appreciated from the Asian Pacific Postal Union for conducting the language training and capacity building programmes for the employees of the department.

Best employee engagement activity of people development project

15.2 Sports victories achived by the departmentof posts in the year 2018

1. Public service bedminton toeanament -2018  Male runner up - division B  Female runner up - division B  Seniors bedminton Senior tournament (more than 40 years) - runner up  Seniors’ bedminton Senior touranament (more than 50 years) - runner up  Seniors’ bedminton Senior touranament (more than 40 years) - championship  Public service limited overs criket toureanament -2018 – “D” group - championship - Promoted to “C” group 2. Public service table tennis touranament -2018 single / pair championship

16. Holiday Homes

10 Holiday homes are maintained by the postal department over the island and the facility has been given to the staff and external parties to reserve those holiday homes under the reasonble prices.

The income generated though the holiday homes in the Year 2018 are as follws.

Income (Rs.) Progress holiday homes 2017 2018 Rs. % Nuwaraeliya 698,600.00 713,550.00

Anuradhapura 346,000.00 454,700.00 Seegiriya A 124,250.00 205,350.00

Seegiriya B 53,250.00 135,675.00

Chullipuram 106,000.00 147,350.00

Mehintale 35,000.00 75,250.00 515,875.00 28

Mannar 99,500.00 95,800.00 Trincomalee A 446,400.00 Trincomalee B 491,000.00 84,300.00 Kareinagar 5,000.00 - Total 1,860,500.00 2,376,375.00

17. The project implemented concurrence with the national policies

17.1 Implementing the proposed programmes for minimizing the direct and indirect environmental and social effect generated due to use of plastics and polythene.

There was inseparable bind between the nature and the people and since the environmental changes occurring due to human activities have been a great threat to the existence of whole living beings, attention of the policy compliers was focused on environment protections. Here, as the world environment day’s theme, a programme has been launched by covering all the provincial offices and post offices with the aim of get rid of environment pollution occurring through the use of plastic.

With the purpose of implementing the system of disposing garbage duly, garbage is classified as plastic/polythene/papers/organic materials and disposed ad formal manner over the island.

17.2 “Wan Ropa” national trees planting programme

With concurrence to the Wana Ropa national trees planting programme that is aimed to meet the target to increase the forest cover of Sri Lanka up to 32%, trees planting programmes were implemented at post offices, sub post offices and administrative office offices.

17.3 Gamperaliya – Rural development programme 2018 – 2019

Department of Posts implemented programmes under bePost service to develop the entrepreneurship field with concurrence to the “Gamperaliya” rural development programme that implemented by covering all the districts of Sri Lanka to take prompt actions to develop the livelihood of the people and expedite the economic growth by improving the essential infrastructure facilities. Accordingly, postal department participated to the enterprise Sri Lanka entrepreneurship exhibition with the aim of providing the knowledge, financial assistance consultations for encouraging rural entrepreneurs.

17.4 Implementing Projects related to the Sustainable Development Goals

The relevant programs for achieving following sustainable development goals will be implemented under bepost.lk programs.

Sustainable Development Goals

No: Sustainable Development Goals 01 Eradicating every kind of poverty existing everywhere. 02 Eradicating the hunger, achieving the food security and goods nutrition

04 conditions and improving the sustainable agriculture. Certification of a full, impartial, qualitative education and providing the 08 chance to every person to learn over the lifetime. Promoting sustained complete and sustainable economic growth, 09 effective and goods employments 17 Building fixed infrastructure facilities, encouraging innovations by

promoting the complete and sustainable industrialization Strengthening implementing methods and pangenesis of global cooperation for sustainable development

17.5. Energy conservation

The main part of the energy policies is electricity energy conservation. It can be decreased the energy consumption through the energy conservation and per capita energy demand and avoid the growth of energy demand generated in comparison to growth of population. It can also be decreased the payments for energy increasing day by day by energy conservation the necessity if new power houses, the expenditure for import of materials used for energy.

Further, due to decreasing of energy demand, it can be made an elasticity to select suitable measures for energy production.

Accordingly, with concurrence to the government policy to create electricity consumer pattern with frugality within the government institutes, following measures have been taken with the aim of conservation energy and controlling the department cost.

1. Use natural light as possible 2. Use outside air by opening the windows in the morning as possible 3. Switching off the unnecessary lights 4. Focusing on concordant floras ant lights (CFL) or normal CFL Florescent lamps or LED bulbs instead of filament bulbs 5. Light management by painting with lights colors on the walls and ceilings inside the office.

6. After using the machines such as computers, fax, switching off those machines. 7. If the electric Fans and air conditioned machines are working in unnecessary occasions, closing those machines. 8. Focusing on electric Fans instead of air conditioned machines (electricity consumed by the ceiling fans are double than other fans) 9. If air conditioned machines are operated, using those after one hour from the beginning of the office and keeping with the temperature of 26 0C. (It can be achieved a 4% electricity saving when temperature limit is increased one degree..) 10. When the temperature of the air conditioned machine is set to low value than 26 0C with the aim of decreasing the room temperature quickly, energy cost will increase. 11. Decreasing the usage of air conditioned machines as possible by using natural air in every occasion where the environment temperature is low and when air conditioned machines are purchased, selecting instruments with Inverter in every occasion. 12. Since an excess heat reaches to the room by the direct sunlight through the glass, covering the windows of the air conditions rooms when the sunlight is falling. 13. Clearing and maintaining the air filter of the air conditioned machines (Through the relevant institutes). Switching off the air conditioned machines before ½ hour from departing from the office.

18. Future plans

18.1. Implementing business development plan prepared for postal department

Objectives of the business development plan

1. Minimizing negative gap between the income and expenses Large number of public services such as Elders allowances, public aids allowances and government pension are executed through the postal network without collecting any charge and it has not been considered on the covering method of the cost incurred for that purpose. Therefore, since that service cost has been increased up to top value, it resulted to increase the total cost of the department.

2. However, as a services oriented institute, postal department will fulfill the social responsibilities for the government. Accordingly, when acting to minimize the gap between the income and expenses, it should be focused the attention of this matter. 3. Earning annual revenue by modernizing the postal process based services and based on the department expenditure. 4. In accordance with the existing global/local trends, introducing new postal services as generated the income. 5. Fulfilling the needs of the people as a social service and earning income by the postal services with a commercial trend. Accordingly, in terms of fulfilling the above goals, a business development plan has been prepared by the postal department under the instruction of the expert consultant.

18.2. Reorganizing the functions of the philatelic bureau

 Taking actions to publish the Sri Lanka stamps to the philatelists  Promoting the existing stamps sale through the internet.  Introducing a programme to sell stamps in the leading hotels.  Taking actions to sell and promote the stamps by using a mobile vehicle.  Implementing sub counter of philatelic bureau duly.  Establishing promptly the sub counter of philatelic bureau at the departure terminal of the Katunayaka International Airport.

18.3 Giving loan facilities to the postmen for purchasing Electric Motorized Bicycle.

Number of programmes have been implemented to improve further the generating of income of the postal department as enable to reach the target for maintaining the institute as not a financial weight to the Treasury. Here, the priority has been given for the program to obtain the active contribution of the postmen for income growth.

Accordingly, on the trust placed by the people on a government department, it has been planned to deploy the postman to credit money for consumers’ utility bills (electricity bills, telephone bills of the Telecom and other bills, water bills) and money for national savings bank account. Here, postman goes to the houses and brings the payable utility bills and refers to the postal office’s counters for payment task. Here, the postman gives this service in additions to his daily services and at normal service term, the distance that can be reached to a postman who use the bicycle is 24

km. and the maximum portable weight is 40lbs. Therefore, when providing above services, it is suitable to give environment friendly Electric Motorized Bicycle instead of normal bicycles to the postmen for providing an efficient and qualitative service. It is intended to act for giving bank loan facility to purchase these bicycles to the postmen under the loan facility and it was discussed with the national savings bank on this connection.

18.4 Construction of new buildings for post offices within next 03 years period

Approximately 158 post offices are maintained on rent basis. Out of this, land has been reserved for 14 post offices. Accordingly, within next 03 years, it is suitable to submit a Cabinet paper to construct new building for post offices. Here it should be taken the instruction on the possibility to construct these building under Public Private Partnership (PPP) method.

18.5 Making Colombo General Post Office building premises that adds a historical value to the Department of Posts Sri Lanka as a tourist attractive zone. Despite the war situation prevailed in Sri Lanka, in the year 2000, the main post office building has been acquired to the President Security division and on 17.10.2016 it has been handed over to the postal department. This general post office building consist of 03 partitions as ground floor, first floor and second floor and it has been built with the oldest British craft.

Therefore, it is intended to make the modernizing works of this building under the technical instructions of the University of Moratuwa and the supervision of the department of Archeology. Further, after modernizing of this main post office building, it is proposed to make that premise as a Wi-Fi zone. Since the President House, Colombo world trade center, tourist hotels, now constructing Colombo port city, Lotus Tower and other public and private institutes, banks and number of leading institutes are situated around this building, this place can be made as the following public revenue earning premise in additions to the post office.

1. Establishing postal department philatelic bureau and postal museum. 2. Providing facilities for conducting national and international level conferences. 3. Establishing tourists attracting shops with the intervention of public and private sector. Eg- Laksala, fancy goods shops. 4. Establishing of self-service food stalls 5. Establishing of foreign currency exchange institutes, foreign travel agencies

When considering other postal administrative unit in the world, it is observed that in many countries, general post offices have been constituted as most valuable premises. In this manner, post offices premises like historically valuable Kandy, Nuwaraeliya can be constituted as the tourist centers.

Accordingly, after obtaining due approvals, it is suitable to use Colombo general post office building premise including historically valuable other post offices premises.

ඇ귔ම 01 ගණකා쇒කා (ප්‍රසපාදන)

සහකාර අධ්‍ය槊ෂ (ෙතො.තා.)

ෙජ්‍ය.. තැ.අ쇒කා

ගණක ගණකා쇒කා ස.තැ.අ쇒කා (අභ්‍ය엊තර ǒගණක) (燒귔 ප槊ෂක) .අ.ǒ ප්‍ර

뷊දර .ගණකා쇒කා ප්‍ර

엒.ප්‍ර.ගණකා쇒කා ගණකා쇒කා

.ගණකා쇒කා ප්‍ර

තැපැප뗒 뷒සා ගණකා쇒කා

ස. තැ. අ쇒කා ෙජ්‍ය. තැ.අ쇒කා තැ.අ쇒කා. පළා뗊 엒.තැ. 10 엒.තැ. පළා뗊

ස. තැ. අ쇒කා

ෙජ්‍ය. තැ.අ쇒කා. තැ.අ쇒කා. හය

엒. තැ. 엒. ිǒ ඉං角ෙ엊 ( සංවධන)

සංǒධාන ව�

) තැ.අ쇒කා. ස. තැ. අ쇒කා ෙජ්‍ය. තැ.අ쇒කා.

තැ.

엒. ෙයෝ角ත

මානව සප뗊 ගණකා쇒කා. (

)

යා엊�ක ඉං角ෙ엊

엒. තැ. 엒.

ෙමෙහ (

ෙජ්‍ය. තැ.අ쇒කා. තැ.අ쇒කා. ස.තැ.අ쇒කා.

ඇ ම ු ණු ම 02 REVENUE REPORT 2018 2018 R001 Warehouse Charges 5,901,157.62 R002 Bulk Mail Charges 493,384,349.52 R003 Business Mail Service 1,267,317,662.00 R004 Franking Machine Chargers 1,407,794,200.93 R005 Speed Post 104,866,897.75 R006 E.M.S. 290,613,176.48 R007 Foreign Parcel 2,278,905.47 R008 International Post 456,925,009.16 R009 Parcel handling charges 8,017,375.15 R010 Letter Collection Charges 7,902,915.00 R011 Postal Stationary Revenue 34,712,317.80 R012 Commission of Examination 3,367,364.00 R013 Unpaid Letter Charges 568,409.50 R014 Stamp Revenue 2,416,578,565.00 R015 NSB Charge 152,523,714.47 R016 Money Order Commission 89,137,769.22 R017 C.E.B. Bill Commission 342,280,095.60 R018 Traffic Fine Commission 224,055,416.50 R019 Fisheries Pension Commission 756,120.00 R020 Farmers Pension Commission 14,331,455.00 R021 Com. On Public Assis. 771,906.00 R022 Social Security Commission 6,722,020.05 R025 Commissioner of Exam Fees 19,424,174.00 R026 Commission of Insurance 7,114,462.74 R028 Western Union 27,534,867.07 R029 SLT Card Commission 106,873.00 R030 LOLC Rent - R031 DFCC WARDANA BANK Com. 7,360,914.80 R035 Telemail Charges 66,231,626.70 R037 Mail Box Charges 10,126,757.60 R038 Mail Bag Charges 2,841,697.67 R039 Returned Charges 6,028.58 R040 Newspapers Registration 1,159,771.00 R041 Photocopy & Other Charges 4,366,826.22 R042 Clearance Fees 782,613.00 R043 Post Code Books (711.00) R044 A.P.O. Application 61,035.00 R045 Rent Income of Auditorium 5,231,837.50 R046 Business Reply Coupon 150,587.00 R047 Philatelic Bureau Cash 10,779,399.96 R048 G.R.N. Copies 16,795.30 R049 Rent Income of Canteen 690,033.90 R052 Other 3,950,188.16 R053 Commission Reload 472,889.39 R054 Telephone Revenue 798,995.98 R055 Locale Profit 6,560,229.49 R056 Free post 139,779,109.35 R057 Mobitel Bill Collection Com. 3,890,336.27 R059 Postal Exam Revenue (1,718.67) R060 Circuit 1,722,250.00 R064 SLIDA 16,263.00 R065 Telecom Bill Payment 17,720,650.53 R066 Mail Management (12,534,310.17) R067 Hybrid Tele mail 1,253,090.50 R068 Ceylinco Insuarance 1,519,403.00 R069 U Genarations 37,541.43 R070 NSB Foreign Remittance - R071 E-Channeling 13,079.00 R072 Ceylinco Life Insurance 33,619,047.38 R073 Water Bill Collection 11,570,515.00 R074 Co-Operative Insurance Com. 2,421,979.00 R075 Advertising Mail Charges 1,967,000.00 R076 Bepost Com. 7,197.43 R077 Bepost Postal Com. 3,235.00 GRAND TOTAL 7,709,579,363.33