Moving the postal sector forward since 1875 July 2018 | Nº4/17 Speakers' Formidable 10 Corner force: CEOs look Cover 14 story toward alliance Envisioning 21 a postal building future 3 to 7 September 2018 Addis Ababa, Ethiopia UPU is holding its second-ever Extraordinary Congress, calling together some 1,000 delegates from its 192 member countries in Addis Ababa this September. They will take crucial decisions regarding the future of the UPU and the postal sector, including: • Implementation of the UPU's Integrated Product Plan and the Integrated Remuneration Plan • Reform of the UPU • Reform of the system applied to contributions by UPU member countries • Sustainability of the UPU Provident Scheme Government ministers and other senior decision-makers from around the globe will also participate in a special Ministerial Strategy Conference September 6 & 7. They will discuss how the postal sector can better serve nations and citizens and review the implementation of the UPU World Postal Strategy adopted at the Istanbul Congress in 2016. Registration is now open. Please visit the UPU website for more details on the event and information for participants. Follow along on social media: #postaldialogue www.upu.int CONTENTS COVER STORY 14 UNION POSTALE is the Universal Postal Union’s flagship magazine, Formidable force: founded in 1875. It is published quarterly in seven languages and takes a closer look at UPU activities, featuring international news and developments CEOs look toward from the postal sector. The magazine regularly publishes well researched articles on topical issues alliance building facing the industry, as well as interviews with the sector’s leading individuals. It is distributed widely to Discussions during the 2018 UPU World CEO Forum the UPU’s 192 member countries, had postal chief executives envision a digital future, together. including thousands of decision-makers from governments and Posts, as well as other postal stake holders. All regard it as an important source of inform ation about the UPU and the postal sector at large. UNION POSTALE is also published in French, Arabic, Chinese, German, Russian and Spanish. FEATURE The Universal Postal Union neither endorses any products or services Speakers’ Corner offered by third-party advertisers nor FOREWORD Thoughts from the host guarantees the veracity of any claims Standing tallest, seeing 10 UNION POSTALE caught up with CEOs for an exclusive look made by the same. Opinions expressed 6 furthest: Together CEOs into their goals, the state of their Posts and the messages they 23 in the articles are not necessarily those can shape a positive would like to share with their peers. Just two years after hosting the 26th Universal of the UPU. postal future Postal Congress, Turkish Post stepped up to It is expressly forbidden to reproduce the plate to host yet another major UPU event: any part of UNION POSTALE magazine (including text, images or illustrations) EDITOR’S NOTE the third UPU World CEO Forum. UNION without prior permission. 7 Spotlight on CEOs POSTALE caught up with the company’s INTERVIEW CEO and Chairman of UPU's Council of July 2018 IN BRIEF Administration, Kenan Bozgeyik, to gain o 8 What do the world’s postal Envisioning his perspective on the event. N 4/17 captains think about the 21 UPU World CEO Forum? a postal future EDITOR-IN-CHIEF: Kayla Redstone (KR) Turkish Post unveils The UPU World CEO Forum has PERSPECTIVE grown from a seedling idea to one AUTHORS: Olena Muravyova (OM), 13 commemorative stamp Fella Rabbahi (FR) of the organization’s flagship events EDITORIAL SUPPORT: David over the course of a few years. UPU Postal operators can Dadge (DD), Olena Muravyova (OM) 27 DIGEST Director General Bishar A. Hussein reduce cost of sending DESIGN AND LAYOUT: shed some insights into how the event 25 UPU Graphic Arts Unit started, how it has developed and money SUBSCRIPTIONS: [email protected] where he sees it – and the postal Money received from loved ones working ADVERTISING: sector – moving in the future. [email protected] abroad can transform a family’s living standards. From Albania to Australia and from CONTACT: Bahrain to Bangladesh, the essential bridges UNION POSTALE International Bureau built between countries due to remittances Universal Postal Union support migrant families and keep children in P.O. Box 312 desperately-needed education. 3000 BERNE 15 Moving the postal sector SWITZERLAND PHONE: +41 31 350 31 11 forward since 1875 E-MAIL: [email protected] WEBSITE: news.upu.int/magazine FOREWORD Standing tallest, seeing furthest: EDITOR’S NOTE Together CEOs can SPOTLIGHT ON CEOs shape a positive postal future Readers will notice we have done something different with this issue; we have dedicated it to the recent UPU World CEO Forum held in Istanbul, Bringing together the world’s postal chief Such diversification, including an embrace of Turkey. executive officers was never a luxury, it was financial services, cannot simply be hollow an overriding necessity for both the industry words, it must be adopted as a postal This special edition will take you through what and a shared postal future. CEOs have a operator’s organizing principle. It is exactly has become one of the premier events of the leadership role and bear ultimate at this terminal point, this crossroads postal sector, where the captains of the industry responsibility for the day-to-day between adding and subtracting value, that meet on an annual basis to network and set their management of decisions and for the unique selling point of UPU becomes sights on building a resilient postal network for implementing the long-term strategy of self-evident. the future. their postal operators. With our growing focus on financial services Throughout these pages, you will have an The CEOs, however, are also ambassadors and digitalization, our emphasis on exclusive look into the minds of postal chief of their operators and a major voice in technology, the multilateral strength of our executives through interviews and our cover story determining how this industry moves treaties, and our relationship with both the on the forum’s discussions. A special forward and forward and grasps the future. Within this United Nations system and governments, editorial by UPU Director General Bishar A. Hussein truly varied and extensive industry, there is we are well placed to assist postal operators will shed light on the organization’s strategic no doubt that they, among all others, stand to move to the future. direction. tallest and see furthest. It is their powerful vision, their ability to see the next trends and I believe the forum succeeded in helping Regular subscribers will also notice that we have developments appearing on the far horizon to reinforce the impression that we are given our flagship magazine’s layout a makeover. that the Universal Postal Union (UPU) wished stronger together than apart. This is why I As the Post transforms, so must UNION POSTALE. to harness at the CEO Forum. would close my foreword with a very simple message. In Turkey, at UPU’s third World CEO Forum, Kayla Redstone, Editor-in-chief I believe we saw the beginnings of that Together we weathered a difficult period, Together we weathered future being visualized, but also clear but if we are to prosper under clearer skies, a“ difficult period, but if we evidence of CEOs uniting to clarify the we must form a strong alliance of CEOs challenges and opportunities standing dedicated to moving forward in the spirit of are to prosper under before the industry. Confirmation of this optimism and taking advantage of the clearer skies, we must came from the numerous panel sessions, technological advances of the 21st Century. but also in the less formal discussions and form a strong alliance of dialogues held on the margins of the forum. The third UPU World CEO Forum did much CEOs dedicated to moving to help make this a reality, but we need to From the animation of these conversations, go faster and we need to do it together. forward in the spirit of I sensed that CEOs were emerging from a long period of self-reflection on challenges, Bishar A. Hussein, UPU Director General optimism and taking and beginning to seize on solutions. I felt a advantage of the renewed confidence flowing from CEOs about the future; an optimism allied to a technological advances growing belief in the ability of e-commerce of the 21st Century. and digitalization to take us to the high ” ground of success and profitability. 6 MOVING THE POSTAL SECTOR FORWARD SINCE 1875 7 IN BRIEF WORD ON THE GROUND This forum is where The World CEO Forum is “experience meets new “the perfect place for ideas. Every meeting with a exchanges between postal colleague from another operators around the country can bring a fresh world. It is also an opportu- What do the perspective in dealing with nity to discuss postal oper- business challenges. Profes- ator experiences, strate- sional relationships built here are a great plat- gies and visions among peers. This is the sec- The UPU CEO Forum is form for future cooperation. ond time Algeria Post is participating in this world’s postal becoming a key annual “ event, which we believe is important for many event for postal chief exec- Ivan Čulo, CEO, Croatian Post ” reasons. It gives us the chance to see what new utives around the world. It opportunities are being offered to postal oper- allows us to better under- captains think ators to develop and improve quality of service, stand everyone’s expecta- and get an idea of the challenges postal opera- tions, and to discuss indus- What motivated me to tors may have to face in the coming years.