Airport Times Keeping the Airport community informed | Issue 85 May 2009 | ISSN1176-9432

Ready for take-off

Inside this issue: • The airport launches its flightpath for growth • Find out how to have a quality holiday experience • Aussie crocs retire to spot planes • We go behind the scenes of in-flight catering needs of premium and low-cost differ, just as Airport maps do the needs of, say business and leisure travellers. The growth strategy will also focus out flightpath for on improvements to the airport’s retail offering to bring it up to world- future growth class standards. A stronger focus on the varying needs of “There is great opportunity in this area and the focus customers and a commitment to pursue growth will be on improving the retail experience, making the opportunities despite the economic downturn most of the two duty free operators and working with are two key themes of ’s new the retailers to drive their revenue and operational five-year business strategy. performance,” says Simon. The strategy, dubbed the “Flightpath for Growth” and unveiled in late March, is the culmination of an extensive review process initiated by chief executive Simon Moutter and his new leadership team. The plan recognises that the world has changed significantly over the past year and the operating environment for the airport is now a lot tougher than it has been for many years. “We can no longer rely on relentless increases in passenger volumes to drive the growth we’ve enjoyed over the previous decade. Now, passenger numbers are falling, our partners are hurting and we are sharing More resources will be applied to route development, that pain along with everyone else in the travel and tourism tourism promotion and air cargo services as well. industries,” comments Simon. “We want to increase our involvement in tourism and “The previous management team did a fantastic job at become a more effective partner with airlines as they improving the capacity and quality of the airport’s facilities seek to grow their businesses.” and we can now easily handle likely growth for the next In addition, the investment property division will be few years.” revitalised as the airport seeks to ramp up deals and focus on greater development activity. Property development “Our efforts must now be on making will aim to improve the vibrancy of the entire airport the best use of today’s airport assets, community, benefitting the almost 900 businesses and for the benefit of all our stakeholders.” 12,000 people who work within the airport grounds. Across all parts of the business there will be a focus Simon says Auckland Airport will continue to push for on strengthening commercial relationships with airlines growth despite the difficult business climate. Short and business partners. “Like any good business, we term, the emphasis will be on improving the core airport recognise that success must be a two-way street and we business, keeping a firm lid on operating and capital need to have ‘win-win’ partnerships with our customers,” spending, and doing the necessary planning for growth comments Simon. investments so the airport is ready to push the button on those investments at the early signs of a business upturn. As part of the growth strategy, the company will also be investigating business opportunities beyond the airport’s As part of the core business improvements, Auckland boundaries, but Simon stresses the primary business Airport will be looking at streamlining processes for focus will very much remain on Auckland Airport itself. passengers and aircraft movements, and providing more segmented customer services – recognising that the Fasten your seatbelts and watch this growth strategy take off.

Right: The airport has a 5-year ‘map’ to help navigate its growth strategy.

02 Airport Times Far left: A bungy jumping mannequin The Qualmark – making an welcomes travellers Crocodiles at the airport’s international terminal attraction more attractive retire to and displays the Qualmark message. After long hours at work, battling businesses. We license professional traffic and juggling kids you’re and trustworthy tourism the airport ready to unwind, relax and take businesses to use the Qualmark logo An Air Force Hercules a break. But how can you ensure to help travellers select places to stay, flew into Auckland last that you are going to get the things to do and ways to get around.” month with some interesting best-quality experience while passengers on board. on holiday? Last month, Tourism New Zealand launched its 100% Pure Assurance The two Aussie males, Scar Look out for the Qualmark logo advertising campaign to help spread and Goldie, were almost five when choosing a place to stay, the word about the Qualmark quality metres long and weighed over a transport operator or booking assurance programme. half a tonne each! an activity and there will be nothing The campaign demonstrates The enormous salt-water to worry about, says Qualmark crocodile, both in their 40s, have Qualmark’s close alignment to the chief executive Geoff Penrose. emigrated from Australia and are award-winning 100% Pure New retiring to a purpose-built home at “Qualmark is the official quality Zealand brand and helps define Butterfly Creek, Auckland Airport. agency for New Zealand tourism New Zealand as a quality destination. For more information visit With the tagline ‘100% www.butterflycreek.co.nz Pure Assurance’, the Left: These advertising has a feisty beasts are the largest, clear message: choose most dangerous predators in Qualmark and make New Zealand and you can sure your holiday is the only see them at best it can be. Butterfly Creek. “We have worked hard to make sure we have the assessment systems in place, including annual on-site assessments, to assure a quality visitor experience,” says Geoff. “By making travellers – international and domestic – more aware of Qualmark we can help them plan their holidays to ensure they have Surfing the best experience end to end, then go home and tell their friends at the how fantastic it was.” domestic terminal A more formal gathering of travel agents Domestic travellers can and industry members was held a day soon ‘hang 10’ without the earlier to christen the services where need for a wetsuit as surfing launches in Jetstar CEO Bruce Buchanan invited the web takes off with free guests for a tour on board one of the internet access! airline’s A320. to Auckland Four kiosks dotted throughout Auckland Airport’s airport emergency the domestic terminal will go Jetstar made its mark last services team also saluted the online this month: at the regional month when it celebrated the occasion by giving the new aircraft airlines’ end of the terminal, near launch of two trans-Tasman a traditional water-arch welcome the baggage services in to Auckland. when the aircraft first touched down carousels, at the Qantas/Pacific in Auckland. The low-cost airline has launched Blue check-in, and in the Qantas daily services to and from Sydney It’s a busy time for the new airline, departure area. and the Gold Coast for the as Jetstar also begins domestic budget-conscious traveller. flights within New Zealand in June. Left: Internet kiosks Bleary-eyed travellers checking-in will have three for the early-morning Sydney flight computer terminals, were greeted by a giant bouncing giving travellers and visitors the chance kangaroo and cuddly koala in the to book a bungy check-in area, and were presented jump in Queenstown with special Jetstar gift bags when or a flight to their they boarded the flight. next exotic location, or just send an email home.

Airport Times 03 Right: A real work-out – 1,103 steps in 22kg of full firefighting combat An uphill battle – stair climbing kit – all for charity. It’s one of the most gruelling Each competitor wears 22kgs of The quickest time to the sports known to mankind. It’s a full firefighting combat kit. This might total body workout and you burn seem a heavy load to carry but top will be around 11 twice as many calories than any nothing compared to the load that minutes; an average time other activity. families must carry when a member is 15 minutes. Later this month, almost 300 is battling leukaemia. firefighters will race up the 1,103 Leukaemia is the fourth most “Firefighters are in the business of steps of Auckland’s Sky Tower common cancer in New Zealand with helping people,” says event organiser and the reward is more than the six people diagnosed a day. The LBF and airport emergency services officer calorie burning and awesome hope to raise over $100,000 to help Tony Scott. “This is just another way view at the top. provide resources and information for for them to do it.” The gruelling leg-burning stair patients, family members and friends Auckland Airport is a key sponsor climb is a charity fundraiser for the affected by the disease. of this event, come along and support New Zealand Leukaemia & Blood A team from the airport’s the team. Foundation (LBF) and the people emergency services (AES) will When: 9am, Saturday 23 May 2009. suffering with this illness are facing be competing in the challenge. Where: Auckland Sky Tower. their own uphill battle.

Right: Funny man Dai Henwood’s in Auckland and in a • Dai Henwood is Shabba: shows have been a sell out for the last What’s on variety of venues. Having won every award there is in New Zealand comedy, Dai gives two years. Shows will appeal to every sense of you an hour of awesome stand-up in Auckland? humour. Visit comedyfestival.co.nz at SKYCITY Theatre. He has slayed and check out the acts. Book your New Zealand crowds from Invercargill to Montreal tickets online to avoid disappointment, and he’s ready to bring the boo yaa International and you are just a click away from a back home. Comedy Festival barrel of laughs. 1–24 May 2009 Our picks for the 2009 festival: Dust off your laughing gear, • Corbett and Lovegrove Live: find your funny bone and laugh Local stand-up legends Jeremy until you crack a rib – the New Corbett and Brendhan Lovegrove Zealand International Comedy unite to bring you the ultimate Festival is back in town and is a homegrown recession relief. must-do for anyone who needs a good chuckle. • Danny Bhoy on Tour 2009 (Scotland): Its broad appeal has been pulling One of the best-selling in large audiences since it began acts on the global comedy circuit, in 1994, and last year over 80,000 back in ‘09 with a cracking new, people laughed their way through critically acclaimed show. the autumnal festival. “Subtle, intelligent, perceptive, This year, the festival runs for most observant and very, very funny.” of May, and will entertain audiences – The Scotsman, UK

04 Airport Times Competition – send us a photo of you and your Mum on holiday and tell us what makes your Thanks Mum, Mum special (100 words or less) and go in the draw to win an amazing Mother’s Day airport gift pack! you rock! Email to [email protected] This month, we celebrate our Mums with Entries close 3pm, 8 May 2009. Mother’s Day on Sunday 10 May. Whether she’s your best friend, a shoulder to cry on, your number one fan or source of home baking, the simple truth of the matter is, you wouldn’t be here without her! Tell your Mum how much you value and appreciate her by picking up some luxury cosmetics, fragrance, art, clothing or a good book from one of the speciality airport stores. You’re bound to find something different.

Left: In the coming months, Auckland Website award Airport will roll out new features on Auckland Airport’s brand new website received its award-winning the thumbs up from the internet industry recently, website as part of winning an award for best travel site. the second phase of developments. The website, www.aucklandairport.co.nz, took out the travel category at the Sitecore Website of the Year Awards. Sitecore is a global content management software company. Auckland Airport CEO Simon Moutter is thrilled that the website is turning heads in the industry as well as with travellers. “When we launched our new website last December, we wanted web users to be able to find exactly what they wanted on our site, whether that be car park deals, flight information, exciting shopping options, or simply where to get a coffee and a muffin. It’s brilliant that we’ve been recognised by the web community as providing a top-notch travel site.”

LSG Sky Chefs is one of the in-flight catering companies L e f t : Eve ry day, te a m s of 13 0 culina ry Behind the scenes... at Auckland Airport and each week they prepare whiz zes wo r k f rom thousands of meals for domestic and international flights. 5am–11p m to c hur n in-flight catering At Christmas, one of their busiest times, they can cook out top - cla s s nos h around 22,000 meals a day. – including me a l s to You’ve fastened your seatbelt, checked what ac c o mmodate ha la l, movie is playing and now all you need is a gourmet Preparation starts weeks in advance with menus tailored ve g eta r ia n, ve g a n, meal and a drop of wine to make your flight even specifically for each airline. low s a lt a nd dia b etic trave lle r s – a nd more enjoyable! A detailed food plan is prepared and approved regularly, s o metime s this c a n Things have come a long way since the old ‘chicken or with some airlines changing their menus every six weeks b e up to 19 differe nt beef’ options on flights, with more variety and thought to keep their regular travellers’ hunger pangs at bay! me a l va r iations. going into catering than ever before. On the day of your flight the freshest ingredients are gathered, exact portions weighed and beverages chilled. A team of 30 chefs expertly ‘snap-cook’ hot dishes – designed to be cooked to perfection once heated on the aircraft – and then everything is stored in large jet-blast chillers to keep meals in pristine condition. Just hours before your flight, a final quality check is made to ensure the right meals are heading for your flight and that you haven’t missed out on your bread roll! About the time you are clearing through passport control, a stream of trucks is transporting your expertly prepared meal to the aircraft, ready to be served fresh and piping hot at 30,000 feet. Bon appétit!

Airport Times 05 Right: Sushi Bar Hayama is located landside at both the international and Shopping at the airport domestic terminals.

The great range of skewers is mouthwatering – Tempt your deep-fried or teriyaki chicken, or take your pick of prawn, vegetarian or crab tempura. taste buds! If a plated menu is more your style, then hunt down the extended donburi range. Sushi Bar Hayama is well known at Auckland Airport for authentic Japanese cuisine whipped To get your taste buds going, check out their website up using wonderful local ingredients and they www.hayama.co.nz for a full list of menu items as have just added some new delicacies to their well as a 10% discount coupon! already loved menu. While sushi and sashimi remain the staple on the menu there is a range of new options to tempt even the fussiest eater. ‘We have introduced some new sushi varieties and extended our range of plated meals to cater for the diverse traveller market,” says head chef Minoru Yamazaki. “We have added tuna and avocado and smoked chicken to the sushi range and our new rice burgers are very popular.”

How do you SEE sustainability? We’re seeking your views. During May, Auckland Airport is with all our key stakeholders: seeking stakeholder views on the airlines, passengers, retail and Auckland Airport produced a action plan. property tenants. sustainability policy last year and a forum, made up of 11 members of Martin Fryer sustainability advisor We want your feedback. Please take staff from across the business, has explains, “Sustainability is a term the time to read the flyer enclosed now produced a draft sustainability that people now hear all the time, and email your responses by 31 May action plan. yet there is confusion over what it 2009 to: [email protected] actually means for a business to be The action plan (summarised sustainable. We have used simple in the enclosed flyer) includes language to ensure all stakeholders draft objectives, targets and key can understand what we are trying performance indicators that will to achieve and can have an input be used to track Auckland Airport’s into the process.” performance in the areas of Society, the Environment and the Economy. Auckland Airport cannot become sustainable without working closely

[email protected]

The plane truth... How do you avoid the Winter ‘blues’?...

Patricia Amado – English Montesa Amado – Hertz language student farewelling staff member a friend “I try to keep active and busy during “I am from Chile, so winter in winter. Sometimes buying flowers New Zealand doesn’t give me the for your window sill brightens up blues. It’s not as cold here, which your life!” makes it easier.”

06 Airport Times Also, if anyone has any chapter Marketplace books that a 7yr old girl would love to read. Cheap or free. Please Tintin or Asterix fans phone/text Anne on 027 222 1198. Do you have any old Tintin or Asterix books/comics gathering Flatmate wanted dust that you would like to give to a Full-time working professional to 9yr old boy who has discovered the share fully fenced, modern B&T delights of these two characters? house with shift-working couple. 15 mins from airport. Please call 021 112 3546 to discuss details. Redecorating the BRAND NEW SERVICED APARTMENTS 247,000In the heart of Manukau City with departure area immediate access to Westfield visitorsShopping Mall and many restaurants, The building continues through May as the international terminal’s first floor is yet only a 10-minute drive from transformed to make way for a more modern and inviting space. Over the next Auckland Airport. 18 months, travellers and visitors will witness a complete makeover of the area. One and two bedroom studios, fully self-contained apartments, SKY TV What’s happening in May? and High Speed Internet access. • The first of the new skylights will open towards Proximity Apartments the end of the month, casting natural light on the 17 Amersham Way, Manukau City Kiwi Discovery store. Work continues on the next Call today for opening special rates. skylight; in all, five skylights will eventually stretch Toll Free: 0800 776 946 the length of the first floor. www.proximityapartments.net.nz e: [email protected] • The hoardings will take on a new look as they are wrapped in an attractive and informative skin to brighten the space, communicate what’s going on and showcase the unique airport shopping experience. • You will need to tread carefully outside Whitcoulls as the floor is uplifted and replaced with a smart new finish. • It is musical chairs for some of the stores... Tank Juice is relocating closer to the food court area, the Travelex kiosk is parking up between Rip Curl and Whitcoulls, and one of the BNZ ATMs is moving to the top of the escalators, next to Whitcoulls. • The toilets and baby change facilities next to the food court will be opening. • The finishing touches are being added to the old Jean Batten food court. • Work continues on a new Great New Zealand Shop in the space that was occupied by Sunglass Hut and TravelMart. For more information on this project, please contact Roger Mace or Metta Streefkerk on 09 275 0789.

0800 AIRPORT www.aucklandairport.co.nz

Terry Seymour – travelling Carmela Nardella – flying David Thompson – Travelex to Samoa to Australia staff member “Winter doesn’t depress me – it is “We will go to Surfer’s Paradise “I will beat the winter blues this just inconvenient for my job as a this winter. It’s a beautiful spot and year by taking a month-long trip builder. The weather is just what it is!” it doesn’t cost much to get there.” to Slovakia to visit family.”

Airport Times 07 Useful contacts

AUCKLAND AIRPORT CONFERENCE ROOMS Services Travelex 256 6536 Airport emergencies Ext 98777 Domestic terminal i-SITE Visitor Centre 256 8480 Airport faults and repairs Ext 98813 The Cabin 256 8924 Speciality and Gifts Auckland Airport reception 256 8815 The Clubhouse 256 8924 beachculture 256 9396 Terminal cleaners (Spotless Services) 256 6932 The Coachroom 256 8924 Carri-on 257 4604 AIRLINES International terminal NZ & Beyond 257 4600 Marlborough and Blenheim rooms 256 8782 Domestic and Commuter Sunflowers Florist 275 9330 03 305 0209 FUNCTION CATERING Sunglass Hut 256 8041 Time Out 525 0200 256 2100 HMSC-Auckland Airport 256 8782 Air New Zealand 256 3584 LSG Sky Chefs New Zealand Ltd 255 0700 International Terminal Airworks operations centre 275 5981 Pacific Flight Catering 275 3000 Accessories Great Barrier Airlines 275 9120 GUESS 257 5802 256 7025 GOVERNMENT AGENCIES Sunglass Hut/Watch Station 256 8041 Pacific Blue 256 6921 Aviation Security Service 255 6000 Tie Rack 256 6190 Qantas Airways 256 7652 Customs 275 9059 Vodafone Rentals 275 8154 Skylink 256 7500 Immigration 277 0634 Books, Magazines and Music Whitcoulls 256 8212 International MAF 909 8604 Fashion Aerolineas Argentinas 275 9914 Police 275 9046 adidas 257 3366 Air New Zealand 256 3584 GROUND HANDLERS beachculture 275 2346 Air Pacific 256 8525 Air Centre One 275 7167 Bendon 256 1153 Air Tahiti Nui 256 6910 Air New Zealand 256 3620 BONZ 256 9300 Air Vanuatu 373 3435 Rip Curl 275 8371 Aircalin 256 8051 Menzies 256 8339 SkyCare 256 1215 Food and Beverage Asiana 308 3359 Café Down Under 256 8468 British Airways 256 6318 HELICOPTER SERVICES Café Espresso 256 8703 Cathay Pacific 256 8747 Heliflight 0800 768 677 City of Sails 256 8476 Emirates 256 8301 Hayama Sushi and Noodles 256 6200 EVA Air 256 8465 PUBLIC TRANSPORT Jean Batten Foodcourt 256 8669 Japan Airlines 379 3202 Airbus 0508 AIRBUS Kiwi Café and Bar 256 8418 KLM Royal Dutch Airlines 302 0854 MAXX Regional Transport 366 6400 McDonald’s 255 0921 Korean Air 256 8322 Spinnaker Bar 256 8791 LAN Airlines 256 6900 RECREATION AND PERSONAL SERVICES Subway 257 5416 Lufthansa Airlines 303 1529 Airport Lollipops Educare 275 0888 Tank Juice Bar 257 4110 Malaysia Airlines 256 8330 Aviation Country Club 275 6265 The River Café 256 8578 Pacific Blue 0800 670 000 Aviation Country Club Bistro 275 6265 General Duty Free Polynesian Blue 0800 670 000 Aviation Golf Course (starter) 275 4601 Choc Stop 256 6214 Qantas Airways 256 6318 Butterfly Creek 275 8880 DFS Galleria 257 3555 Royal Brunei Airlines 256 6660 Flying Fit Health Club 275 5747 Regency Tax & Duty Free 256 7480 Services Singapore Airlines 256 6630 Golf Driving Range 275 6080 Airspace 256 8113 Thai Airways 256 8518 Treasure Island Adventure Golf 275 7531 Flight Centre 275 5423 AIRPORT FREIGHT SERVICES RENTAL CAR COMPANIES Massage Café 256 6906 ACP Worldwide 255 5365 Seal ’n’ Secure 256 8769 ACE Rentals 256 9944 ACT Transport 027 293 8738 Travelex 256 6463 Apex Car Rentals 0800 935 050 Aion Cargo Solutions 275 1999 i-SITE Visitor Centre 256 8480 Avis Rent a Car 256 8368 Air Freight NZ 256 8587 Souvenirs Budget Rent a Car 256 8451 Air Transport World Freight 275 0409 Global Culture 275 3744 Europcar 275 0066 Airport Freight Centre Tenants Assoc 236 0358 Made in New Zealand 256 8592 Hertz NZ 256 8690 Airport Lunch Bar 275 9875 Speciality and Gifts Jucy Rentals 256 9441 Apex International Forwarding 256 9727 Airways Florist 275 1079 Thrifty Car Rental 256 8455 Apex Logistics 256 9735 Artport 256 8087 USave Car and Truck Rentals 256 9430 Barber Logistics 255 0970 Kiwi Discovery 256 6195 Your Car Rental Services 275 9473 Cargolux Airlines International 257 0490 Natures Window 256 8045 CMT Bond 256 9627 SHOPPING AND DINING The Cellar 256 7465 The Collection Point 256 8845 Collins Equine 292 8833 Airport Shopping Centre The Great New Zealand Shop 256 6650 CT Freight 275 1634 Acorn Café 256 6518 Time Out 525 0200 DHL 0800 800 020 Airport Pharmacy 257 3000 TravelPharm 256 8036 Dogtainers Airfreight NZ Ltd 256 0999 Digital Mobile 275 4948 Walker & Hall Jewellers 275 9905 Emirates SkyCargo 256 8305 Foodtown 256 2128 Exel 256 5000 NZ Postshop and Kiwibank 255 3555 SERVICES Expeditors 915 6200 Postie Plus 275 0123 Airport Service Garage 275 3737 EZI World Cargo 256 1107 The Airport Doctor 256 8655 Airways Panel and Paint 275 3335 Federal Express 0800 733 339 The Florist 275 6606 BNZ 256 8754 Fliway Group 255 4600 The National Bank 0800 18 18 18 Cable Management 256 8169 Green Freight Limited 275 3101 The Sharing Shed 275 0478 Firestone Direct 275 0555 IRT-BAS 275 4002 The Warehouse 275 0156 Harriman Signs 275 7809 Japan Airlines 275 3114 ImpEx Personnel 256 6590 Warehouse Stationery 257 2730 Jupiter Air 257 1250 J A Russell Electrical and Data Suppliers 256 1261 Korean Air 256 8605 Domestic Terminal Koru Club (car valet) 256 3949 Menlo Worldwide 255 0800 Books and Magazines Manukau City Toyota 257 0095 NZ Post – international freight forward 257 1810 News Travels 275 0151 Parking Services 256 8527 NZ Van Lines 256 1500 Whitcoulls 256 8216 Pit Stop 257 4071 Origin Air Freight 256 6537 Food and Beverage Qantas Valet (Base Care) 256 8520 Pace Air Services – next flight services 257 1818 The Bach Ale House & Café 256 8570 Result Consultancy 257 4467 Priority Fresh 255 0841 Dunkin’ Donuts 257 4441 Shell Skyways Service Station 275 9082 Qantas Freight 275 1019 Espresso Plus 256 8562 Shell Tom Pearce Service Station 256 0911 Skynet Worldwide 257 0016 Hayama Sushi and Noodles 256 6516 Skyway Car Storage 275 9753 Tasman Cargo Airlines 976 2977 River Café 256 8570 Swan Workforce 275 5706 The Truck Cleaning Company 256 7015 TNT Express 0800 275 868 Tank Juice Bar 257 2043 Travel Agents Travel Service (TATS) 256 7050 UTi New Zealand Ltd 255 1100 Sumo Salad 256 8566 Vehicle Testing New Zealand 257 2180 Walker Logistics – Excess Baggage Service 275 7803 Velluto Expresso Bar 256 8570 Wilson Logistics 255 0222 Wishbone 257 0193

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08 Airport Times