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Travel Directory 2011 ITOC - Celebrating 40 years THE DISTRIBUTION CHANNEL for NEw Zealand Tourism mARKETING NEw ZEALAND OVERSEAS 1971-2011 Open daily from 10am • Cnr Great South & Wiri Station Roads, Manukau Infoline: 09 262 2044 • www.rainbowsend.co.nz www.itoc.org.nz Welcome Published in association with the Inbound Tour Operators Council PO Box 1888, Wellington 6140 Welcome to the New Zealand Inbound Travel Directory 2011, New Zealand your authoritative guide to those New Zealand tour operators Phone +64 4 496 4898 and suppliers who handle a large share of New Zealand's Fax +64 4 499 0786 Email [email protected] inbound tourism business and who are members of the Website www.itoc.org.nz Inbound Tour Operators Council (ITOC). We know from feedback that this annual publication is valued as a major source of information by our New Zealand Publisher members and overseas tour wholesalers and retail TPL Media PO Box 9596, Newmarket travel agencies. Auckland 1149, New Zealand Phone +64 9 529 3000 ITOC plays an important role within the country's tourism Fax +64 9 529 3001 Email [email protected] industry and enjoys a close working relationship with the various Regional Tourism Organisations, Tourism New Editor Zealand, Qualmark and other key national tourism bodies. Gordon Gillan Phone +64 9 529 3026 Our focus is very much on stimulating business to business relationships between companies throughout the travel Sales Manager distribution chain as well as in enhancing quality and Pam Brown Phone: +64 9 529 3003 adding value. Production Manager In recent years ITOC has strengthened its focus on quality by Lisa Morris implementing an Inbound Tour Operator accreditation system Advertising Co-ordinator in conjunction with Qualmark. All ITOC full member inbound Sharon Robson tour operators are now Qualmark accredited and must meet minimum standards ensuring that we play our part in New Design Bex Mikaere Zealand delivering a world-class visitor experience. Copyright All rights reserved. No part of A desire amongst the membership to simplify and streamline this directory can be reproduced without the publisher’s permission. the membership criteria for Full Member Inbound Tour Operators has seen the implementation of new rules Disclaimer While every attempt has that should make membership in ITOC a more attractive been made to keep the information in this directory accurate, most of the proposition for smaller operators. contents has been supplied and not verified by the publisher. Information supplied is intended as a guide only and is subject to change. The publisher Best wishes assumes no responsibility. Cartography Maps in this directory were provided by Hema Maps . Cover photo Kersone Creek, Rotorua Photographer: Amber Renee Hobbs Photography Thank you to all the RTOs who provided photos. Paul Yeo Brian Henderson For a full list see page 49. Chief Executive President New Zealand Inbound Travel Directory 2011 1 your clients can experience more here in a day than most do in a lifetime The world’s largest online travel community voted Queenstown the World’s Number One Outdoor & Adventure Destination. www.queenstown-nz.co.nz www.itoc.org.nz CONTENTS maps of New Zealand 6-7 ITOC full members - Inbound Tour Operators 8-12 Key markets Index 13 ITOC Allied members - Suppliers 14-33 Service Category Index 34-39 ITOC Distribution System 40 ITOC Code & Pledge 41 why Invest in ITOC membership? 42 ITOC Your Investment 43-44 Ten Reasons for using an Inbound Tour Operator 45 membership Options 46 ITOC Board of Directors & Secretariat 47-48 ITOC Constitution & Rules 49-51 ITOC Code of Ethics & Practice 52 ITOC membership Criteria 53 Regional Tourism Organisations 54-55 Tourism Industry Association 56 New Zealand Inbound Travel Directory 2011 3 QualityQuality Assured Assured Star Star Grading Rating System System Acceptable Meets customers’ minimum Good requirements. Exceeds the minimum quality Very good requirements. Good to very good Plus quality facilities and Excellent services. Consistently Star ratings can achieves high also be awarded Exclusive Exceptional quality levels. in half-ratings. The very best Applied for Among the best available in available in New Zealand. The property New Zealand. is undergoing Endorsed Enviro Awards assessment. Meets or exceeds tourism quality standards. Applies to Activity, Enviro-Bronze Transport and Service businesses. Meets good levels of environmental Enviro-Silver and social criteria. Meets high levels of Enviro-Gold Qualmark is New Zealand’s trusted guide to quality environmental and travel experiences. Accommodation, transport and social responsibility. Exceeds the highest levels of activities carrying the Qualmark logo have met tough environmental and quality standards and environmental criteria – social responsibility. earning New Zealand tourism’s official quality mark. If we’ve rated it, you will too. Visit qualmark.co.nz Fortnightly magazine of the travel industry Traveltrade is the voice of New Zealand travel and tourism, offering an informative and an innovative insight into this industry. Editorial encompasses business news, trade and road show promotions, destinational features, people and property updates as well as airline action. _________________________________________________________________________________________________________ Advertising: Tracy Editor: fairey, Phone +64 9 529 3021 Gordon Gillan, Phone: +64 9 529 3026 NOVEMBER 26, 2010 FORTNIGHTLY MAGAZINE OF THE TRAVEL INDUSTRY $5.50 VOLUME 38 ISSUE 21 The drawn winner of our New Zealand Adventure Guide book was Kay Ingram of Dubai: kids' bliss House of Travel New Lynn. See page 5 for the chance to win a copy of both Letters from the Caribbean and Agents are being urged not to overlook and amazing facilities for kids in the hotels Letters from The Med written by Andrea Dubai’s appeals as a family holiday and resorts.” and Ian Treleaven. I would like to order destination and the job is being made easier Newly appointed regional director of with at least one wholesaler adding more Dubai Tourism and Commerce Marketing kids’ products to its brochure. (DTCM) Julie King said new attractions and KidZania, a land where kids become the country’s beach focus is seeing Dubai’s adults for a day, opened this year adding to family appeal grow rapidly. the quirky array of attractions. “The diverse family offering, combined The new parks follow the success of with the beaches and a safe environment I would like to subscribe to popular children’s entertainment centres Ski means that Dubai is fast establishing itself as Dubai, an indoor ski resort, and Wild Wadi a premium destination for the family market,” copies of the 2011 CORPORATE Waterpark. said King. TECHNOLOGY As Dubai introduces more attractions She added the rise in family attractions is 6 aimed at children, Innovative Travel’s only going to increase over the coming years. marketing manager Carol Wisker said Dubai “Dubai will see a whole host of exciting is becoming much more family-focused. family-oriented development initiatives “Dubai is a place that continually produces over the next few years, offering more more and more attractions,” said Wisker. facilities for families. For parents it’s always Traveltrade “This part of the world is very family- a top priority that the kids will be kept Overseas rates on application. oriented and much of it is focused on entertained and happy.” Traveltrade SKI DUBAI children. There are theme parks, kids clubs Continued on page 3 industry directory at $35 each (incl GST) ISLAND PARADISE9 for $100 per year (incl GST) includes 2012 Directory. Royal leg-up for tourism Next April’s British royal wedding is their son’s big day. can now review the places they visit with Mr/Mrs/Ms: set to do more than just send women The wedding, along with the upcoming VisitBritain’s new online review system. batty trying to emulate bride-to-be Kate 2012 Olympic Games, has VisitBritain The NTO recently joined forces with Middleton. expecting a huge boost to the British Facebook to launch the world’s fi rst UK superstore Tesco is already busy economy over the next two years. online league table of popular places selling $25 engagement dress knock-offs “The royal wedding is set to deliver created by tourists. The site encourages DUBAI/OMAN __________________________________ and jewellers are being inundated with a welcome boost not just to the tourism visitors to sign in by mobile phone each 12 NOVEMBER 12, 2010 FORTNIGHTLY MAGAZINE OF THE TRAVEL INDUSTRY $5.50 VOLUME 38 ISSUE 20 calls to replicate the royal ring. industry in London but across Britain,” time they reach a notable British location Tourism chiefs also can’t wait to cash said chief executive Sandie Dawe. and write a review of what they fi nd. The in on the massive hysteria the April 29 “We are already talking to the rights information is then used to automatically CRUISING SUPPLEMENT GUIDE 2010/11 Company: wedding of Kate and Prince William will holding broadcasters as the marriage in update the new list of Top 50 UK Places send their way. 2011 gives a further unparalleled chance on VisitBritain’s LoveUThe drawnK site. winner of our Medina Apartment Hotel Almost a billion TV viewers watched to tell the world what we have to offer as a The new developmentcompetition was is Kerry the latestWilliams of Atlantic Pacifi c American Express Christchurch. the wedding of Prince Charles and tourism destination.” move in VisitBritain’sSee pagecampai 5 forgn the to chance to win a copy of the ___________________________________ AUSSIE DianaREGIONS in 1981 and industry big wigs are ASIAMeanwhile, DELIGHTS clients heading to Britain maximise theThe use New of Zealand social Adventuremedia to Guid e written by Shane Boocock. predicting an even8 bigger number for during April or at another10 time of year, promote Britain as a tourist destination. CRUISING ____________________________________________ Less idyllic, more fun...uatu Job Title: Promoting the destination’s soft traditional images of white sandy beaches in the list of Top Ten Countries in their ______________________________________ adventure and cultural appeals and a and focus on soft adventure and culture.
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