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Travel Directory 2010 Travel Directory 2010 THE DISTRIBUTION CHANNEL for New Zealand Tourism MARKETING NEW ZEALAND OVERSEAS 1971-2010 Take the initiative, broaden your horizons. Earn and learn on the job: Frontline management Travel Conventions and Incentives Tour guiding and leadership ATTTO Qualifications are designed to get employees on to the next step of their career path. ATTTO qualifications provide skill development opportunities, and help businesses retain valuable skilled workers. Visit www.attto.org.nz to find out more www.itoc.org.nz Welcome Published in association with the Inbound Tour Operators Council Welcome to the Inbound Travel Directory 2010, your PO Box 1888, Wellington 6140 New Zealand authoritative guide to those New Zealand tour operators Phone +64 4 496 4898 and suppliers who handle a large share of New Zealand's Fax +64 4 499 0786 Email [email protected] inbound tourism business and who are members of the Website www.itoc.org.nz Inbound Tour Operators Council (ITOC). We know from feedback that this annual publication is valued as a major source of information by our New Zealand Publisher TPL Media members and overseas tour wholesalers and retail PO Box 9596, Newmarket Auckland 1149, New Zealand travel agencies. Phone +64 9 529 3000 Fax +64 9 529 3001 Email [email protected] ITOC plays an important role within the country's tourism industry and enjoys a close working relationship with the Editor Gordon Gillan various Regional Tourism Organisations, Tourism New Phone +64 9 529 3026 Zealand, Qualmark and other key national tourism bodies. Sales Manager Our focus is very much on stimulating business to business Pam Brown Phone: +64 9 529 3003 relationships between companies throughout the travel distribution chain as well as in enhancing quality and Production Manager Lisa Morris adding value. Advertising Co-ordinator Sharon Robson In recent years ITOC has strengthened its focus on quality by Design implementing an Inbound Tour Operator accreditation system Paul Vialoux in conjunction with Qualmark. All ITOC full member inbound Copyright All rights reserved. No part of tour operators are now Qualmark accredited and must meet this directory can be reproduced without the publisher’s permission. minimum standards ensuring that we play our part in New Zealand delivering a world-class visitor experience. Disclaimer While every attempt has been made to keep the information in this directory accurate, most of the contents has been supplied and not verified by the publisher. Information Best wishes supplied is intended as a guide only and is subject to change. The publisher assumes no responsibility. Cartography Maps in this directory were provided by Hema Maps . Cover photo Awaroa Inlet, Abel Tasman National Park CREDIT | Tourism New Zealand Photography Thank you to all the RTOs Paul Yeo Brian Henderson who provided photos. Chief Executive President For a full list see page 50. ITOC Inbound Travel Directory 2010 1 your clients can experience more here in a day than most do in a lifetime pure inspiration queenstown-nz.co.nz www.itoc.org.nz CONTENTS Maps of New Zealand 6-7 ITOC Full Members 8-11 Key Markets Index 12 ITOC Allied Supplier Members 13-28 Service Category Index 29-34 ITOC Distribution System 35 ITOC Code & Pledge 36 Why Invest in ITOC Membership? 37 ITOC Your Investment 38-39 Ten Reasons for using an Inbound Tour Operator 40 Membership Options & Mission Statement 41 ITOC Board of Directors 42-43 ITOC Organisation Chart & Strategy Plan 44 ITOC Constitution & Rules 45-47 ITOC Code of Ethics & Practice 48 ITOC Membership & Financial Criteria 49 Regional Tourism Organisations 50-51 Tourism Industry Association 52-53 Key Tourism Statistics 54-56 ITOC Inbound Travel Directory 2010 3 Exceptional Among the best Excellent available in Quality Assured Star Rating System New Zealand. Quality Assured Star Grading System Consistently Very good achieves high Good to very good quality levels. Good quality facilities and Exceeds the services. Acceptable minimum quality Endorsed Meets customers’ requirements. Meets or exceeds tourism quality minimum Applied for standards. Applies to Activity, requirements. The property Transport and Service businesses. Exclusive is undergoing The very best assessment. Plus available in Star ratings can New Zealand. Qualmark is New Zealand’s trusted guide to quality also be awarded travel experiences. Accommodation, transport and in half-ratings. activities carrying the Qualmark logo have met tough quality standards and environmentalqualmark.co.nz criteria – Enviro-Gold earning New Zealand tourism’s official quality mark. Enviro Awards Exceeds the Enviro-Silver highest levels of If we’ve rated it, you will too. Visit Meets high levels of environmental and Enviro-Bronze environmental and social responsibility. Meets good levels social responsibility. of environmental and social criteria. Fortnightly magazine of the travel industry Traveltrade is the voice of New Zealand travel and tourism, offering an informative and an innovative insight into this industry. Editorial encompasses business news, trade and road show promotions, destinational features, people and property updates as well as airline action. industry directory at $50 each (incl GST) _________________________________________________________________________________________________________Traveltrade copies of the 2010 for $100 per year (incl GST) includes 2011 Directory. Advertising: Jennifer Bowman, Phone +64 9 529 3021 Traveltrade Gordon Gillan, Phone: +64 9 529 3026I would like to order Editor: I would like to subscribe to ______________________________________ Job Title: _______ ______________________________________ Overseas rates on application. Address: VOLUME 37 ISSUE 20 __________________________________ ge Suburb:_________________________P/Code: of our Sheratonon was JennyMira INDUSTRY $5.50 Mr/Mrs/Ms: The drawn winner Travel Nelson. Port Douglas competitice to win a stay at Jackson of United re Christchurch. NOVEMBER 27, 2009 FORTNIGHTLSeeY page MAGAZINE 5 for the chan OF THE TRAVEL INDUSTRY $5.50 VOLUME 37 ISSUE 21 Holiday Inn City Cent ___________________________________ Fax: _________________________________________ VanuatuFORTNIGHTLY MAGAZINE OF THE TRAVEL Company: The drawn winner of our Holiday Inn City Centre Christchurch competition was Lisa CRUISING 11 rector Tony Smith Cooper of Flight Centre Riccarton. See NOVEMBER 13, 2009 page 5 for the chance to win a stay at the ng managing leadingdi on the lead- Millennium Hotel & Resort Manuels Taupo. most people USA8 DUBAI/OMANs need to stop mis BRISBANE Francis Travel Marketi on,” he said. fered. KOREA use a loss leader as iness from 7 said these1 website 0 14 ____________________________________________ e a fare in US in fares that are of es of accommodati GIRLS/ “Most of the time they ly lose very little bus s look for higher categori hs Holland America s we Expiry:____/____ 7 ons2Go) and purchas n cruiseline head tizens. Smith said they actual cting the busines GUYS TRIPS low and theyebsite need toto st 12 to 18 mont The passportonline competition. puzzleng that any booking example with Vacati nventory is handled i ry good in prote the agent here in es “Over the pa are ThereDollars,’s been meant some for consumerUS ciand if sales confusi are son surrounding this, as people were calling in Agents should also let clients know that ng deals down here. aland andturned ensuri to us and The bulk of the i y, specials will be put on at becausew it’s Line has been ve _________________________________________ selling cheap cruis surrounding what’s required now that Kiwi and asking whether they could just send their existing inesspassports for the will remain valid offi ces in the States from New Ze ve occasions that I am aw Tel: ed retailers here. passports are receiving –an rather image than needand offeri to protes in a black and white photo. until the date shown on the passport. hore websites is for shift product quickl notify them of are re local operators e rescued the bus Cruising’sumers has worri security offshoreoverhaul.move the cabins “It just comesrival out inNew grey Zealand. scale. But Different passportso clients’ types held by New ients the security of Unsworth said operators SAs),” she whichsaid. bends said. “This has happened on fi ____________________________________________________________________________ The new passports are being phased in because the electronic chip image still Zealanders include the older ten-year The prevalence of offs ndustry agree the key ne through offshore 5 agent. cant problem. It affects of and each time we hav p g to New Zealand cons to stress to cl eting managernow – and negativeclients couldfor them fi nd too. Salesthemselves Agents (G appears in colour if customs is doing a ndustryvalidity at risk, ones, but al passports that don’t contain “It is a signifi eting is one inecompany prices, Unsworth travel agent.” THE NEW STYLE PASSPORT And those in the i who tries so hardllow e by bookingon. onli Continued on page iday through a local aid the proliferationwith a new-look passport if they apply over physical check on a travellerAnd, people it’s not must just i the security chip, ePassports which do sing business and local General agents and operators ices retail cruise mark ne Unsworth, s the next couple ofFrancis months. Travelds Markto matchple the of onlsomeoneothersstill supply should a fo colour photograph.”holidays, becaus contain the security chip – and now the – especially to countries like the United purchasing a hol e through The
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