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USAID Health Service Delivery Quarterly Progress Report

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USAID Health Service Delivery Quarterly Progress Report USAID Health Service Delivery Quarterly Progress Report January 1, 2020 to March 31, 2020 Submission Date: April 30, 2020 Agreement Number: AID-278-A-16-00002 Agreement Period: March 15, 2016 to March 14, 2021 Agreement Officer’s Representative: Dr. Nagham Abu Shaqra Submitted by: Dr. Sabry Hamza, Chief of Party Abt Associates 6130 Executive Blvd. Rockville, MD 20852, USA Tel: +1-301-913-0500/Mobile: +962-79-668-4533 Email: [email protected] This document was produced for review and approval by the United States Agency for International Development/Jordan (USAID/Jordan). 1 USAID Health Service Delivery FY 20 Q2 Progress Report Submitted to USAID on April 30, 2020 TABLE OF CONTENTS ACRONYMS AND ABBREVIATIONS .................................................................................. III GLOSSARY ...................................................................................................................... VI 1. ACTIVITY OVERVIEW ................................................................................................. 1 A. ACTIVITY DETAILS .......................................................................................................................... 1 B. VISION .......................................................................................................................................... 2 C. MISSION .......................................................................................................................................... 2 D. IMPLEMENTATION APPROACH ....................................................................................................... 2 2. EXECUTIVE SUMMARY ............................................................................................... 4 A. SUMMARY OF REPORTABLE Q2 INDICATORS ............................................................................... 4 B. CORONA VIRUS DISEASE 2019 (COVID-19) AND USAID HEALTH SERVICE DELIVERY’S RESPONSE ........................................................................................................................................ 5 C. RMNCH+ SERVICE DELIVERY IMPROVEMENT ............................................................................. 5 D. COMMUNITY ENGAGEMENT .......................................................................................................... 6 E. RMNCH+ COMMUNITY OUTREACH PROGRAM ........................................................................ 6 F. INNOVATION GRANTS ................................................................................................................... 7 G. JORDAN’S MATERNAL MORTALITY SURVEILLANCE AND RESPONSE SYSTEM ............................. 8 H. STRENGTHENING SELF-RELIANCE .................................................................................................. 8 3. CORONAVIRUS DISEASE (COVID-19) PANDEMIC AND USAID HEALTH SERVICE DELIVERY PREPAREDNESS .......................................................................................... 9 A. ADVENT OF COVID-19 AND USAID HEALTH SERVICE DELIVERY’S RESPONSE ...................... 9 B. GOVERNMENT OF JORDAN ACTIONS TO PREVENT THE SPREAD OF COVID-19 .................... 9 C. USAID HEALTH SERVICE DELIVERY’S RESPONSE TO COVID-19 ............................................ 10 4. ACTIVITY IMPLEMENTATION .................................................................................... 12 SUMMARY OF FY20 Q2 DELIVERABLES .............................................................................................. 12 RESULT 1: EXPANDED AVAILABILITY OF AND ACCESS TO INTEGRATED RMNCH+ SERVICES ................................................................................................ 14 Sub-result 1.1: Increased Uptake of Integrated RMNCH+ Services ........................................... 14 Sub-result 1.2 Increased community involvement to promote and increase demand for RMNCH+ services .................................................................................................................................... 26 RESULT 2: IMPROVED QUALITY OF INTEGRATED RMNCH+ SERVICES .................... 35 Sub-result 2.1: Improve provider competency and behavior to deliver evidence-based RMNCH+ services .................................................................................................................................... 35 i USAID Health Service Delivery FY 20 Q2 Progress Report Submitted to USAID on April 30, 2020 Sub-result 2.2 Strengthening management to support delivery of high-quality RMNCH+ services ........................................................................................................................................................ 38 5. COLLABORATION AND KNOWLEDGE SHARING ....................................................... 44 A. PARTNER ENTITIES IN HOST GOVERNMENT AND OTHER DONOR AGENCIES ...................... 44 B. PRIVATE SECTOR AND ASSOCIATIONS ....................................................................................... 45 6. PLANNED ACTIVITIES FOR NEXT QUARTER ............................................................ 46 7. BRANDING, COMMUNICATIONS AND DISSEMINATION ............................................ 47 A. KEY COMMUNICATION ACTIVITIES IN FY20 Q2 ...................................................................... 47 B. CALENDAR OF PLANNED OUTREACH AND COMMUNICATION EVENTS FOR FY20 Q3 ....... 47 ii USAID Health Service Delivery FY 20 Q2 Progress Report Submitted to USAID on April 30, 2020 ACRONYMS AND ABBREVIATIONS AAFP American Academy of Family Physicians ANC Antenatal Care ALSO Advance Life Support for Obstetrics CBC Complete Blood Count CBOs Community Based Organizations CHWs Community Health Workers CHC Community Health Committee CME Continuing Medical Education COVID-19 Corona Virus Disease 2019 CPD Continuous Professional Development C/S Caesarean Section CSC Community Scorecard CSS Client Service Station CSPD Civil Status and Passport Department CYP Couple Years of Protection DAG Directorate Advisory Group EMPHNET Eastern Mediterranean Public Health Network ETITD Electronic Transformation and Information Technology Directorate FBSS Facility-Based Supportive Supervision FGAC Family Guidance and Awareness Center FPCM Family Planning Compliance Monitoring FY Fiscal Year GBV Gender Based Violence GFA Geographic Focus Area GP General Practitioner HAD Health Affairs Directorates HC Health Center HCC Healthy Community Clinic HCAC Health Care Accreditation Council HCAD Health Communication and Awareness Directorate HMIS Health Management Information System HPC Higher Population Council HPS Health Promotion Supervisors iii USAID Health Service Delivery FY 20 Q2 Progress Report Submitted to USAID on April 30, 2020 HPYC Health Promotion Youth Clinic IEC Information, Education and Communication IFH Institute for Family Health IRC International Rescue Committee IS Information System ISD Integrated Service Delivery ISDIC Integrated Service Delivery Improvement Collaborative IPC Infection Prevention and Control IUD Intrauterine Device IV Intravenous JAFPP Jordanian Association for Family Planning and Protection JMMSR Jordan Maternal Mortality Surveillance and Response JMMSR-IS Jordan Maternal Mortality Surveillance and Response Information System JPA Jordan Pharmacists Association KAP knowledge, attitude, and practices LARC Long Acting Reversible Contraceptive MCH Maternal and Child Health MIYCN Maternal, Infant, and Young Children Nutrition MOH Ministry of Health MtMBSG Mother to Mother Breastfeeding Support Groups NAG National Advisory Group NCDD Non-Communicable Diseases Directorate NGO Non-Governmental Organization NICU Neonatal Intensive Care Unit NRP Neonatal Resuscitation Program NWHCC National Woman Health Care Center OTJ On-The-Job PHC Primary Health Care Q Quarter QMS Queue Management System RMNCH+ Reproductive, Maternal, Newborn and Child Health including Nutrition, Non-Communicable Diseases and Gender Based Violence RMS Royal Medical Services RHAS Royal Health Awareness Society iv USAID Health Service Delivery FY 20 Q2 Progress Report Submitted to USAID on April 30, 2020 SBCC Social Behavior Change Communication SDP Service Delivery Point TOT Training of Trainers TPN Total Parental Nutrition TWG Technical Working Group TWCS Tafilah Women Charitable Society UNFPA United Nations Population Fund UNICEF United Nations Children’s Fund USAID United States Agency for International Development WCH Woman and child Health WCHD Woman and Child Health Directorate WHO World Health Organization v USAID Health Service Delivery FY 20 Q2 Progress Report Submitted to USAID on April 30, 2020 GLOSSARY Baseline A method used to assess a current situation to help USAID Assessment: Health Service Delivery identify gaps in delivery of reproductive, maternal, newborn and child health services, and measure progress against the baseline over time. Change Package: A group of interventions designed to improve the health service delivery process and address gaps indicated in the baseline assessment findings as part of the Integrated Service Delivery Improvement Collaborative (ISDIC). Client Service A functional triage unit or station established within the health Station (CSS): facility using existing resources with the aim of improving and organizing client flow to ensure receipt of integrated health care services. Continuum of Public health framework based on integrated service delivery Care: (ISD) throughout the lifecycle (adolescence, pregnancy, childbirth, postnatal period and childhood) and between
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