The up-dated policy is under review and awaiting approval, in the meantime please refer to the following policy.

Colleague Car Parking Permit Policy, Procedures and Guidelines -Effective 1st April 2011

Introduction First Great Western (FGW) operate station car parks as a service to customers travelling by rail. Car parking is provided for some Colleagues that work shifts or are on call as part of their duties. At some locations, car park capacity means that we must ensure that provision for Colleagues does not result in customers being unable to park. Although car park space may not be limited at all locations, to ensure fairness, parking for all Colleagues in First Great Western is subject to the same procedures set out in this policy document.

Car parking permits are issued to colleagues based on locations where there is capacity to do so, and unless specifically noted in a local agreement or in a contract of employment, free car parking is not a committed right.

FGW encompasses all Colleagues and stations formerly known as Great Western Trains Company Limited, First Great Western Link Limited and Wales & West Passenger Trains Limited. These regulations supersede all previous arrangements for all Colleagues in FGW at all FGW stations. This policy will go live from April 1st 2011.

Definitions  This document applies to all FGW employees  This document applies to all FGW station car parks.  This document does not apply to London Paddington Station car park. Parking enquires for this station should be raised with the Local Management/Network Rail.  This documents does not apply to car parks at stations where another Train Operator is Station Facility Owner.

Car Park Permit Entitlement  The following are entitled to Car Park Permits:  Employees who work shifts - at their home station (and one other designated station to ease congestion at home station).  Employees who carry out on-call duties - ‘all-stations’ permit.  Employees with a contractual entitlement.  Other Persons may be allocated Car Park Permits:  As requested by the board of directors.  As requested specifically by the Customer Service & Commercial Director or Head of Stations.

Conditions of Use  Permits are for work use only and will not be used for any other purposes or at times when the employee is not at work.  All permits must be displayed clearly in the vehicle at all times. The permit is only to be used on the vehicle(s) registered for that employee.  The permit is only to be used in the car park(s) registered for that employee.  Cars parked in FGW station car parks must adhere to / are subject to local conditions of parking (i.e. non use of disabled, short stay bays, premium or reserved bays).  Car Park spaces are provided on a first come first served basis and the issue of a permit does not provide the user with dedicated parking rights.  Permits are issued free of charge.  Employees who are entitled to and clearly display the international ‘Blue Permit’ in their vehicle for disabled parking is entitled to park free of charge in the disabled bays at any stations. Parking is not otherwise permitted in marked disabled bays.  Any vehicles or persons in breach of the above will be subject to penalty charge, and potentially removal of the car parking permit.  Cars are parked at the owners risk.

Issue of and changes to car park permits  Permits are renewed annually on the 1 April and will run until the 31 March the year following.  Permits can be issued during the year when an employee becomes eligible.  Any changes to vehicle details must be forwarded to Apcoa Customer Service Centre by the Colleague concerned, quoting the original permit number, the first occasion of change will be free of charge, after which an admin fee of £10 shall be applicable per occasion of permit re-issue (this does not apply to pool/company cars)  On termination of employment with First Great Western, car-parking permits must be surrendered to line management and forwarded to Apcoa

Authorisation  Car parking permits for station Colleague grades should be authorised by the responsible Station Manager/Team Support  Car parking permits for Drivers, Train Manager and On-Board Service Colleague grades should be authorised by the responsible Regional Manager/Team Support.  Car parking permits for Control Centre Colleague should be authorised by the relevant CIC Manager, Control Manager, Fleet Support Manager, Performance Manager and/or relevant Team Support  Car parking for permits for Technical Riding Inspectors (TRI) should be authorised by either the Engineering Director or Fleet Performance Engineer.  Car parking permits for applicable Milford House and other applicable non- frontline colleagues should be authorised by the Station Contracts Manager.  Car parking permits for all other members of Colleague must be authorised by either the Head of Stations or the Customer Service & Commercial Director.  Applications for parking off individual Colleagues will not be accepted.

Contacting APCOA for Colleague permit issues, general enquiries and changes Designated Requestors may submit Colleague permit requests to APCOA via email, the email address is:

[email protected] (for all permits except Reading MSCP)

PERMIT REQUESTS FOR READING MSCP (applying the entitlement criteria) should be sent to: [email protected]

ALWAYS REMEMBER TO INCLUDE YOUR FULL POSTAL ADDRESS TO ENSURE THE PERMITS ARE DELIVERED IN A TIMELY FASHION!

All other requests (other than Penalty Notice queries), including for individual Colleagues who wish to change any details of the permit should call the APCOA Customer Service Centre on:

0845 165 2030

Please note that permit requests (for applicable staff) for Reading MSCP are dealt with through the local APCOA Manager at Reading, the email address is [email protected]

Dealing with Penalty Notice Issues When a Penalty Notice is issued, the Appeal process is documented on the notice issued. All appeals are dealt with in writing, due to their potential legal nature.

Photographs are always taken in connection with a Penalty Notice issue to indicate why the penalty has been issued.

Designated Requestors should contact the FGW Station Contracts Manager to obtain any photographic evidence and discuss the matter should they feel there is a genuine reason.

“Benefit of Doubt” will be exercised in extreme and exceptional circumstances.

Car Park Permit Request Process A list of Team Administrators who manage car park permit details will be supplied to APCOA by the Station Contracts Manager so they know who is empowered to request Car Park Permits.

Employee Requiring Parking Permit

Relevant Details

Authorised Requestor

Permit Request

Queries resolved APCOA with Contract Administrator Manager

Issue Permit

Local Conditions

London Paddington This document does not apply to London Paddington Station car park. Parking enquires for this station should be raised locally with Paddington Station Management (FGW or Network Rail).

Reading Multi-Storey Car Park Reading Station is currently the only barrier-entry controlled car park and is at capacity. As a result, the following conditions are in place. o All Station Colleagues based at Reading shall be entitled to free Colleague parking at Reading MSCP o Traincrew and Revenue Protections with a historical right (ie those already with a permit) shall continue to be entitled to free colleague parking at Reading MSCP. This included permits issued to Paddington, Reading and Oxford depots. New Requests for those not already holding permits shall NOT be entitled to a permit in Reading MSCP, but instead shall be entitled to free parking in Holly Brook Court (see briefing sheet dated 24/02/10) o On-Call managers are entitled to a premium bay permit to be used for on-call and work purposes. o MSCP pass cards are only valid for use in the long-stay areas of the car park – levels 1-9.

All other Colleagues based at other FGW Stations and Depots are not entitled to free parking at Reading MSCP.

REVISED CONDITION: Drivers based at Oxford and Paddington currently entitled to permits at Reading MSCP continue to do so. Also those based at Paddington station with a permit for Reading MSCP are also entitled.

NEW REQUESTS ARE NOT PERMITTED, this revised condition applies only to those already with entitlement.

Bath Spa Station and Southgate Car Parks In connection with the Southgate Development at Bath, changes to current parking arrangements and the subsequent loss of capacity shall mean that only those who are employed at Bath Spa station shall continue to be issued with free parking.

Colleague employed at other stations or depots shall not be entitled to free Colleague parking at Bath Spa.

REVISED CONDITION: Drivers based at Bristol Temple Meads currently entitled to permits at Bath Spa continue to do so. Also Colleagues Managed by the Senior Station Manager for the Bath Area (ie those employed to work at Chippenham and cover Bath Spa) also are entitled free parking at Bath Spa.

FOR BRISTOL BASED TRAINCREW, NEW REQUESTS ARE NOT PERMITTED. This revised condition applies only to those already with entitlement.

Those who do not satisfy the condition above ARE NOT entitled to free permits at Bath Spa.

Bristol Temple Meads A dedicated section of the car park is provided for all HSS Drivers based at Bristol Temple Meads.

All other applicable Colleagues shall be issued with a permit to park in Outside car park.

Colleague permits will not be valid in the Short Stay, Undercover, CrossCountry or Network Rail car parks or any Disabled Bays (unless a Disabled Badge holder).

Didcot Parkway Unless otherwise agreed, all Colleague Parking Permits issued for Didcot Parkway shall be for Foxhall Car Park only.

Exeter St David’s A Network Rail owned car park exists at Exeter St.Davids. FGW Colleagues are allowed to park there on an informal basis and therefore APCOA do not issue parking permits for Colleague at Exeter. The land used for this purpose is not part of the FGW lease and station Colleagues who chose to park their vehicles there do so entirely at their own risk. Station Management undertake the administration and enforcement of parking permits for Olds View in the interest of station security and to comply with DfT statutory requirements

REVISED CONDITION APRIL 2011: Due to capacity constraints, parking at Exeter St.Davids is purely for Colleagues Based at Exeter St.Davids. Colleagues based at other traincrew depots, stations or other locations WILL NOT be entitled to parking permits at this location.

Exeter Central Due to capacity constraints, only Colleagues employed at Exeter Central will be entitled to a parking permit.

Colleagues employed at other stations or depots shall not be entitled to free parking at Exeter Central.

Exmouth This car park is owned by Devon County Council, and has limited staff capacity. Only Colleagues employed at Exmouth, and relevant on call/visiting Managers will be entitled to a parking permit.

Colleagues employed at other stations or depots shall not be entitled to free parking at Exmouth. . Slough Unless otherwise agreed, all Colleague Parking Permits issued for Slough shall be for the West Car Park.

Swindon Unless otherwise agreed, all Colleague Parking Permits issued for Swindon shall be for the Main and West Car Parks.

Totnes Due to capacity constraints, only Colleague employed at Totnes will be entitled to a Colleague parking permit.

Colleague employed at other stations or depots shall not be entitled to free Colleague parking at Totnes.

Tiverton Parkway Due to capacity constraints in the main station car park, Colleague permits will be issued for the Overflow car park only.

Additional Chargeable Locations It is anticipated (but not yet confirmed) that the following locations will become chargeable locations during 2010:

ALDERMASTON COOKHAM GOMSHALL HANBOROUGH HAYLE HEYFORD HONEYBOURNE HUNGERFORD PAR PERSHORE RADLEY SHALFORD STONEHOUSE WESTON MILTON WORLE YEOVIL PEN MILL

With this in mind, please ensure that anyone who requires Colleague parking at these locations are included in the 2010 re-issue process.

Capacity at FGW car parks We have a real capacity problem at many of our car parks, despite increasing the capacity at most locations.

With this in mind we have attached at guide to current capacity levels, with alternative stations that could be selected as a nominated station to avoid known capacity hotspots.

Station Car Parks Weekday average Alternative spaces usually available at: full times Barnstaple Not Full Bath Spa 8.30 Frome and Trowbridge Bodmin Parkway Not Full Bourne End Not Full Bridgwater Not Full Bristol Parkway 8.00 Yate Bristol TM Inside 8.00 Clifton Down, Yate and Yatton Bristol TM Outside 8.00 Clifton Down, Yate and Yatton Burnham 10.00 Slough West Castle Cary Not Full Charlbury Not Full Cheltenham Spa 10.00 Chippenham CP1 9.00 Frome and Trowbridge Chippenham CP3 10.30 Frome and Trowbridge Cholsey Not Full Clifton Down Not Full Crowthorne 11.00 North Camp Dawlish Not Full Didcot East Park Not Full Didcot Foxhall Not Full Didcot West Park Not Full Evesham Not Full Exeter Central 9.00 Dawlish, Newton Abbot, Teignmouth and Tiverton Parkway Exeter St Davids Main 8.00 Dawlish, Newton Abbot, Teignmouth and Tiverton Parkway Exeter St Davids Overflow 8.00 Dawlish, Newton Abbot, Teignmouth and Tiverton Parkway Exeter St Davids Wards Yard 10.00 Dawlish, Newton Abbot, Teignmouth and Tiverton Parkway Falmouth Docks Not Full Frome Not Full Gloucester 9.00 Stroud and Yate Goring & Streatley Not Full Hayes & Harlington 11.00 West Drayton Henley-on-Thames Not Full Kemble CP2 8.30 Stroud Kemble Main 8.30 Stroud Keynsham 8.30 Kingham Not Full Langley 10.30 Slough West Liskeard Not Full Looe Not Full Maidenhead Forecourt 9.00 Bourne End and Slough West Maidenhead Shoppenhangers Road 10.00 Bourne End and Slough West Maidenhead Silco Drive 10.00 Bourne End and Slough West Moreton in Marsh Not Full Mortimer Not Full Newbury CP1 10.00 Thatcham and Theale Newbury CP2 10.00 Thatcham and Theale Newquay Not Full Newton Abbot Not Full North Camp Not Full Oxford Not Full Oxford Short Stay Not Full Paignton Not Full Pangbourne Not Full Penzance Not Full Pewsey 10.00 Westbury Plymouth 14.00 Newton Abbot Plymouth S/S Not Full Reading MSCP Public 8.30 Thatcham, Theale, Tilehurst and Twyford Redruth Down side 11.00 Redruth Up side Redruth Up side Not Full Romsey 9.00 Slough East 11.00 Slough West Slough North 11.00 Slough West Slough West Not Full Slough West Approach 9.00 Slough West St Austell Up side Not Full St Erth Not Full Stroud CP1 Not Full Stroud CP2 Not Full Swindon Main CP 8.30 Stroud, Trowbridge, Westbury Swindon West CP 8.30 Stroud, Trowbridge, Westbury Taplow East Not Full Taplow West Not Full Taunton 9.00 Bridgwater, Castle Cary and Tiverton Parkway Taunton Over flow 9.00 Bridgwater, Castle Cary and Tiverton Parkway Teignmouth Not Full Thatcham Not Full Theale Not Full Tilehurst Not Full Tiverton Parkway 8.30 Tiverton Parkway Overflow Tiverton Parkway Overflow Not Full Torquay Not Full Totnes 12.00 Newton Abbot Trowbridge Not Full Truro Not Full Twyford Main Not Full Warminster Not Full West Drayton Not Full Westbury 9.00 Frome and Trowbridge Weston-S-Mare Main 10.00 Yatton Down Side Yate Not Full Yatton Down side Not Full Yatton Up side 11.00 Yatton Down Side

Other Conditions

Stations Operated by other Train Operators Employees based iat non-FGW stations (e.g. Swansea and Cardiff – /Worcester – /Fratton and Weymouth – ) may be entitled to parking permits at their home station or depot against identical criteria as apply at other stations, which would be arranged locally by line Management subject to any budgetary constraints. Colleagues who travel from a non-FGW station to work are not entitled to free parking at their origin station and must approach the relevant Train Operator or Parking Contractor to purchase a parking permit.

First Info. The provision of parking for First Info employees is subject to separate agreement.

Engineering Depot Employees Employees based at Old Oak Common HSTD, Reading DMUD, St.Phillips Marsh HSTD, Landore TMD, Exeter DMUD, Laira T&RMD, or Long Rock HSTD engineering depots are not entitled to station car parking permits unless they are otherwise entitled.

Tenants, Associates and other TOC Employees Employees of Tenants at FGW stations are not entitled to free parking permits, unless otherwise entitled through their Tenancy Agreement, which would need prior agreement with Station Contracts Manager. Free permits may apply to certain former Wessex stations where Tenants provide a Colleague presence later than FGW Colleague. Associated companies (i.e. British Transport Police, Thales, Amey Datel) who either work at, or travel from, an FGW station are not entitled to free parking permits unless they are otherwise requested and authorised by the Customer Service & Commercial Director. Employees of other Train Operators are NOT entitled to free parking spaces at FGW stations on an individual basis. Other TOC’s may opt to purchase single or multiple permits at specific locations on behalf of their Colleague. Employees of other TOC’s must approach line Management of the TOC concerned.

Employees of FirstGroup and other First TOCs Employees of FirstGroup are not entitled to free parking permits at FGW stations, unless they are requested and authorised by the Customer Service & Commercial Director.

Employees of other First Train Operators (i.e. ) who travel from a FGW station to their place of work are NOT entitled to a free parking permit at FGW stations and must approach APCOA direct to purchase a season ticket. Other First TOC’s may opt to purchase single or multiple permits at specific locations on behalf of their Colleague. Employees of other First TOC’s must approach line Management with the First TOC concerned.

List of Permits issued by location/TRANSEC requirements In order to comply with any TRANSEC regulations and to understand how many permits are issued by location, APCOA will centrally keep the list of all permits issued by location.

APCOA Procedures

Designated Requestors: The FGW Station Contracts Manager will designate requestors from whom APCOA will accept permit requests. Single-station car park permits for Shift and on-call Colleagues will be issued when submitted by any person on the designated list. Requests from any other person will be automatically forwarded to the FGW Station Contracts Manager. For simplicity, all requestors will follow a single procedure of submitting their requests direct to APCOA. APCOA will identify any requests that require further authorisation, (All stations permits and permits other than Shift and on-call Colleague) and forward these to the FGW Station Contracts Manager. All-stations car park permits and permits other than Shift and on-call Colleagues will only be issued when submitted by a certain specified persons within the designated list.

APCOA Permit Issuing Responsibilities: APCOA are not authorised to make decisions about entitlement of employees to Parking Permits. The process is as set out below:

Permit Request

Requestor on No Approved List?

Forward Request Yes to Contract Manager Request within No Authority of Requestor?

Yes

Weekly - Notify Log Details on Create Permit Contract APCOA Permit and send to Manager of System Requestor Permits Issued

APCOA Permit Enforcement Responsibilities:

Contravention of local conditions of parking: Any vehicle parked in contravention of local conditions of parking (e.g. out of marked bays, incorrect section of car park etc.) will be subject to a penalty charge notice (PCN). Colleague Permit holders receiving PCNs will be notified to the FGW Station Contracts Manager. Being in receipt of PCNs can be justification for revoking Colleague Permits. Any request to cancel such PCNs must be made by the line manager for the Colleague Permit holder to the FGW Station Contract Manager within seven days of the CN being raised, setting out the reasons why the PCN should be cancelled. Insufficient space in the car park on that day will not be accepted as reason for cancellation.

Verification of Colleague Permits: All permits must be displayed at all times in station car parks. APCOA will verify that a permit is displayed on every patrol by the APCOA team. Other checks will be undertaken at intervals agreed between FGW and APCOA. The following assumes that the patrolling team are in possession of full information from the APCOA permits database that shows:  Permit Number  Registration number(s)  Car Park(s) for which Permit is valid

Any vehicles in contravention of checks 1 to 3 below will be subject to a penalty charge notice (PCN)

Check Description Details Check against APCOA Permit database that 1. Check validity of Permit. the permit number is valid. Check against APCOA Permit database that 2. Check Permit is on correct the registration number is recorded for that car permit. 3. Check Permit entitles use at Check against APCOA Permit database that that Car Park. the permit is valid for that station. Record the Permit numbers of all permits in use that day. Checks 1 to 3 wil be carried out, and acted upon as set out below. 4. Check that the permit use is Submit the list of permits not subject to PCNs pursuant to the employees to the Station Contracts Manager for work. checking with line management. To assist in checking, the requestor for each permit will also be notified to the Station Contracts Manager Appendix – Parking Permit Application details Before issue of a car park permit, the following details must be supplied:

Current Permit Number (if any) Surname Initials Employee Number Job Title Line Manager 1 Registration Number(s) 2 Work Location Car Parking Required at Reason for Permit (Shift or On-Call)

Other Reason (specify)

The primary purpose of Station Car Parks is to provide a service to customers travelling by rail. Parking for employees is provided where they have on-call duties, or their job requires shift working. A permit does not guarantee availability of a space at the car park. Parking Permits can only be used: 1. By the authorised permit holder. 2. For work use only and will not be used for any other purposes. 3. For vehicles registered as used by that employee. 4. All permits must be displayed clearly in the vehicle at all times. 5. Cars parked in FGW station car parks must adhere to / are subject to local conditions of parking. 6. Employees who are entitled to and clearly display the international ‘Blue Permit’ in their vehicle for disabled parking is entitled to park free of charge in the disabled bays at any stations. Parking is not otherwise permitted in marked disabled bays. 7. Any changes to vehicle details must be notified to APCOA in advance of the car beings parked by telephoning 0845 165 2030. This includes use of the permit on a hire car. It is your responsibility to do this before car details need to be amended – Penalty notices issued through non-advice will NOT be cancelled. An admin fee is charged per alteration.

Any vehicles or persons in breach of the above will be subject to penalty charge and may have their permit revoked. In the pursuit of their enforcement duties, APCOA Colleague may photograph cars and forward details to First Great Western management. This has been pointed out to the employee before the permit requests is submitted, and will be reinforced in the letter accompanying the permit.