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Accessible Travel Policy Document (Large Print
Accessible Travel Policy Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU 1 Contents 3 A. Commitments to providing assistance 6 A.1 Booking and providing assistance 15 A.2 Information Provision 26 A.3 Ticketing & fares 30 A.4 Alternative accessible transport 32 A.5 Scooters & mobility aids 34 A.6 Delays, disruption and emergencies 36 A.7 Station facilities 38 A.8 Redress 39 B. Strategy and management 39 B.1 Strategy 39 B.2 Management arrangements 42 B.3 Monitoring & evaluation 46 B.4 Access improvements 48 B.5 Working with disabled customers, local communities and local authorities 51 B.6 Staff training 2 A. Commitments to providing assistance Govia Thameslink Railway (GTR) is the parent company for the following train companies. It runs the largest rail network in the country, operating services across the south-east of England under the following brands: Southern Extensive network from London to stations across Sussex and Surrey, the south coast and suburban ‘metro’ services across south London and to Milton Keynes via Watford Junction. Gatwick Express Direct services between London Victoria and Gatwick Airport (and some services towards Brighton). Thameslink Network of services linking many stations north of London such as Bedford, Cambridge, Peterborough, St Albans with destinations south of the River Thames via St Pancras International such as London Bridge, East Croydon, Sutton, Gatwick Airport, Brighton, Horsham and Rainham (Kent). Great Northern Services from London King’s Cross to Peterborough, King’s Lynn via Cambridge and suburban services from Moorgate towards Hertford North, Welwyn Garden City and Stevenage. -
The Report from Passenger Transport Magazine
MAKinG TRAVEL SiMpLe apps Wide variations in journey planners quality of apps four stars Moovit For the first time, we have researched which apps are currently Combined rating: 4.5 (785k ratings) Operator: Moovit available to public transport users and how highly they are rated Developer: Moovit App Global LtD Why can’t using public which have been consistent table-toppers in CityMApper transport be as easy as Transport Focus’s National Rail Passenger Combined rating: 4.5 (78.6k ratings) ordering pizza? Speaking Survey, have not transferred their passion for Operator: Citymapper at an event in Glasgow customer service to their respective apps. Developer: Citymapper Limited earlier this year (PT208), First UK Bus was also among the 18 four-star robert jack Louise Coward, the acting rated bus operator apps, ahead of rivals Arriva trAinLine Managing Editor head of insight at passenger (which has different apps for information and Combined rating: 4.5 (69.4k ratings) watchdog Transport Focus, revealed research m-tickets) and Stagecoach. The 11 highest Operator: trainline which showed that young people want an rated bus operator apps were all developed Developer: trainline experience that is as easy to navigate as the one by Bournemouth-based Passenger, with provided by other retailers. Blackpool Transport, Warrington’s Own Buses, three stars She explained: “Young people challenged Borders Buses and Nottingham City Transport us with things like, ‘if I want to order a pizza all possessing apps with a 4.8-star rating - a trAveLine SW or I want to go and see a film, all I need to result that exceeds the 4.7-star rating achieved Combined rating: 3.4 (218 ratings) do is get my phone out go into an app’ .. -
Flying Into the Future Infrastructure for Business 2012 #4 Flying Into the Future
Infrastructure for Business Flying into the Future Infrastructure for Business 2012 #4 Flying into the Future Flying into the Future têáííÉå=Äó=`çêáå=q~óäçêI=pÉåáçê=bÅçåçãáÅ=^ÇîáëÉê=~í=íÜÉ=fça aÉÅÉãÄÉê=OMNO P Infrastructure for Business 2012 #4 Contents EXECUTIVE SUMMARY ________________________________________ 5 1. GRowInG AVIATIon SUSTAInABlY ______________________ 27 2. ThE FoUR CRUnChES ______________________________ 35 3. ThE BUSInESS VIEw oF AIRpoRT CApACITY ______________ 55 4. A lonG-TERM plAn FoR GRowTh ____________________ 69 Q Flying into the Future Executive summary l Aviation provides significant benefits to the economy, and as the high growth markets continue to power ahead, flying will become even more important. “A holistic plan is nearly two thirds of IoD members think that direct flights to the high growth countries will be important to their own business over the next decade. needed to improve l Aviation is bad for the global and local environment, but quieter and cleaner aviation in the UK. ” aircraft and improved operational and ground procedures can allow aviation to grow in a sustainable way. l The UK faces four related crunches – hub capacity now; overall capacity in the South East by 2030; excessive taxation; and an unwelcoming visa and border set-up – reducing the UK’s connectivity and making it more difficult and more expensive to get here. l This report sets out a holistic aviation plan, with 25 recommendations to address six key areas: − Making the best use of existing capacity in the short term; − Making decisions about where new runways should be built as soon as possible, so they can open in the medium term; − Ensuring good surface access and integration with the wider transport network, in particular planning rail services together with airport capacity, not separately; − Dealing with noise and other local environment impacts; − Not raising taxes any further; − Improving the visa regime and operations at the UK border. -
Transport with So Many Ways to Get to and Around London, Doing Business Here Has Never Been Easier
Transport With so many ways to get to and around London, doing business here has never been easier First Capital Connect runs up to four trains an hour to Blackfriars/London Bridge. Fares from £8.90 single; journey time 35 mins. firstcapitalconnect.co.uk To London by coach There is an hourly coach service to Victoria Coach Station run by National Express Airport. Fares from £7.30 single; journey time 1 hour 20 mins. nationalexpress.com London Heathrow Airport T: +44 (0)844 335 1801 baa.com To London by Tube The Piccadilly line connects all five terminals with central London. Fares from £4 single (from £2.20 with an Oyster card); journey time about an hour. tfl.gov.uk/tube To London by rail The Heathrow Express runs four non- Greater London & airport locations stop trains an hour to and from London Paddington station. Fares from £16.50 single; journey time 15-20 mins. Transport for London (TfL) Travelcards are not valid This section details the various types Getting here on this service. of transport available in London, providing heathrowexpress.com information on how to get to the city On arrival from the airports, and how to get around Heathrow Connect runs between once in town. There are also listings for London City Airport Heathrow and Paddington via five stations transport companies, whether travelling T: +44 (0)20 7646 0088 in west London. Fares from £7.40 single. by road, rail, river, or even by bike or on londoncityairport.com Trains run every 30 mins; journey time foot. See the Transport & Sightseeing around 25 mins. -
The Connected Train
ascent Thought leadership from Atos white paper The Connected Train Your business technologists. Powering progress All around the world Atos is bringing connectivity to places where it has never been envisaged, delivering benefit to both business and user. We make sure that people have access to the right information no matter what their activity or context. Global rail is a major research area led by our experience in the UK where we have significant heritage and ‘on the ground’ vision. With travelers, operators and nation states demanding high bandwidth to improve passenger experience and drive business efficiencies we are defining a new economic and technical model that gives passengers free WiFi without the rail industry carrying operational cost. Furthermore we are focused on the true business benefit to all parties in the rail industry; revenue and margin drivers are at the core of our proposition. This paper outlines a blueprint for this service called The Connected Train. We examine the nature of the proposition by posing and answering a number of questions. Published in April 2014 © Atos, 2014, all rights reserved. The contents of this white paper is owned by Atos. You may not use or reproduce it in any type of media, unless you have been granted prior written consent thereto by a competent person authorized to represent Atos for such purpose. 2 Ascent / The Connected Train The Connected Train Contents 04 11 What is The Connected Train? How much bandwidth does a passenger need? 05 What is the value chain? 12 How much bandwidth -
Would a New Hub Airport Be Commercially Viable?
Would a new hub airport be commercially viable? Prepared for the Transport Committee January 25th 2013 Oxera i Draft for Comment: Strictly Confidential Oxera Consulting Ltd is registered in England No. 2589629 and in Belgium No. 0883.432.547. Registered offices at Park Central, 40/41 Park End Street, Oxford, OX1 1JD, UK, and Stephanie Square Centre, Avenue Louise 65, Box 11, 1050 Brussels, Belgium. Although every effort has been made to ensure the accuracy of the material and the integrity of the analysis presented herein, the Company accepts no liability for any actions taken on the basis of its contents. Oxera Consulting Ltd is not licensed in the conduct of investment business as defined in the Financial Services and Markets Act 2000. Anyone considering a specific investment should consult their own broker or other investment adviser. The Company accepts no liability for any specific investment decision, which must be at the investor’s own risk. © Oxera, 2013. All rights reserved. Except for the quotation of short passages for the purposes of criticism or review, no part may be used or reproduced without permission. Executive summary The Transport Committee is conducting an inquiry into the UK’s aviation strategy.1 Commissioned by the Committee and prepared by Oxera, this report assesses the conditions under which a new hub airport is, or is not, likely to be commercially viable. The assessment does not evaluate a specific proposal for a new hub; rather, it includes a range of scenarios covering various airport designs, demand forecasts, cost estimates and assumptions about the level of airport charges. -
2005 Great Britain National Rail Passenger Operators
Thurso Wick 2005 Great Britain National Rail Dingwall Passenger Operators Inverness Kyle of Lochalsh Second edition Aberdeen Arriva Trains Wales (Arriva P.L.C.) Mallaig Heathrow Express (BAA) Eurostar (Eurostar (U.K.) Ltd.) First Great Western (First Group P.L.C.) Fort William First Great Western Link (First Group P.L.C.) ScotRail (First Group P.L.C.) TransPennine Express (First Group P.L.C./Keolis) Hull Trains (G.B. Railways Group/Renaissance Railways) Dundee Oban Crianlarich Great North Eastern (G.N.E.R. Holdings/Sea Containers P.L.C.) Perth Southern (GOVIA) Thameslink (GOVIA) Chiltern Railways (M40 Trains) Cardenden Stirling Kirkcaldy North Berwick ‘One’ (National Express P.L.C.) Balloch Gourock Milngavie Central Trains (National Express P.L.C.) Cumbernauld Gatwick Express (National Express P.L.C.) Bathgate Wemyss Bay Glasgow Drumgelloch Edinburgh Midland Mainline (National Express P.L.C.) Largs Berwick upon Tweed Silverlink Trains (National Express P.L.C.) Neilston East Kilbride Carstairs Ardrossan c2c (National Express P.L.C.) Harbour Lanark Wessex Trains (National Express P.L.C.) Chathill Wagn Railway (National Express P.L.C.) Merseyrail (Ned-Serco) Northern Rail (Ned-Serco) South Eastern Trains (SRA) Island Line (Stagecoach Holdings P.L.C.) South West Trains (Stagecoach Holdings P.L.C.) Virgin CrossCountry (Virgin Rail Group) Newcastle Virgin West Coast (Virgin Rail Group) Stranraer Carlisle Sunderland Hartlepool Bishop Auckland Workington Saltburn Darlington Middlesbrough Whitby Windermere Battersby Scarborough Barrow-in-Furness -
Rail Strategy 2006-2011 and Beyond Now We’Removing Informing, Engaging and Inspiring Foreword Essex Rail Strategy – 2006-2011 and Beyond
Essex Rail Strategy 2006-2011 and Beyond now we’removing informing, engaging and inspiring Foreword Essex Rail Strategy – 2006-2011 and Beyond ‘I cannot think of a higher priority for the County Council than for it to strive to achieve a first class highways and transportation system for all who live in, work in or visit the county of Essex. The challenges in front of us are enormous. Over 130,000 new homes are being proposed for Essex and its borders with surrounding authorities, the travel needs of which will have a direct impact on the transport network in Essex. All aspects of passenger transport will play a key role in delivering this vision. The County Council has therefore produced three daughter strategies to support the Local Transport Plan, focusing on how passenger transport will contribute towards a fully integrated transport network. The Road Passenger Transport, Bus Information and Rail Strategies outline the ways in which we intend to improve the lives of Essex people by addressing traffic growth, road congestion and improving public transport. They contain measures aimed at improving options for travel and access to services to develop a more effective transport network. To produce the strategies the County Council has consulted widely at regional, district and parish level, with key service providers, a wide range of user groups and the general public so that collectively they represent a tangible commitment by Essex County Council to make our County a better place to live and work and to support a decent public transport network. I am committed to delivering a transport system that meets the challenges we face in Essex and look forward to working in partnership with stakeholders to bring about the transformation we now need.’ Councillor Rodney L. -
Passengers Charter January 2021
Passenger’s Charter Our promise to keep our promises. Valid from January 2021 chilternrailways.co.uk Contents Getting in touch with us How to provide feedback Chiltern Railways Customer Services, Banbury ICC, Merton Street, Banbury, Oxfordshire OX16 4RN Getting in touch with us 1 Tel: 03456 005 165 Mondays to Fridays, 0830 to 1730. Introduction 2 Fax: 01926 729 914 How to find out information 2 www.chilternrailways.co.uk FREEPOST Chiltern Railways Online and by phone 2 Twitter: @chilternrailway Facebook: Chiltern Railways In person 2 Not all of the stations we call at are run Tickets 3 by Chiltern Railways. If the matter Buying in person 3 concerns one of the stations below, you should contact the relevant Train Buying online 3 Company. Buying by telephone 3 Stations from Widney Manor to Discounted tickets 3 Kidderminster inclusive (except Solihull and Birmingham Moor St which are run Oyster cards 3-4 by Chiltern), and from Claverdon to Stratford-upon-Avon inclusive are run by Ticket refunds 4-5 West Midlands Railway. Contact Penalty fares 5 their Customer Relations at Freepost WEST MIDLANDS RAIL Route network map 6 CUSTOMER RELATIONS Tel: 0333 311 0039 Train punctuality and reliability 7 www.westmidlandsrailway.com Void days compensation 7 Stations from Harrow-on-the-Hill to Useful information 7 Amersham inclusive and the ticket offices at South Ruislip and West Ruislip Accessibility assistance 7-8 are run by Transport for London; contact their Customer Services at 4th Floor, 14 Lost Property 8 Pier Walk, London, SE10 0ES Our staff 8 Tel: 0343 222 1234 www.tfl.gov.uk Our trains 9 Stations from Oxford to Heyford If your train is late 9-10 inclusive are run by Great Western Season Ticket renewal discount 10 Railway; contact their Customer Relations at Freepost RSKT-AHAZ-SLRH, Planned disruption/engineering works 10 Plymouth, PL4 6AB General information and other help 11 Tel: 0345 7000 125 11 www. -
Issue 15 15 July 2005 Contents
RailwayThe Herald 15 July 2005 No.15 TheThe complimentarycomplimentary UKUK railway railway journaljournal forfor thethe railwayrailway enthusiastenthusiast In This Issue Silverlink launch Class 350 ‘Desiro’ New Track Machine for Network Rail Hull Trains names second ‘Pioneer’ plus Notable Workings and more! RailwayThe Herald Issue 15 15 July 2005 Contents Editor’s comment Newsdesk 3 Welcome to this weeks issue of All the latest news from around the UK network. Including launch of Class 350 Railway Herald. Despite the fact ‘Desiro’ EMUs on Silverlink, Hull Trains names second Class 222 unit and that the physical number of Ribblehead Viaduct memorial is refurbished. locomotives on the National Network continues to reduce, the variety of movements and operations Rolling Stock News 6 that occur each week is quite A brand new section of Railway Herald, dedicated to news and information on the astounding, as our Notable Workings UK Rolling Stock scene. Included this issue are details of Network Rail’s new column shows. Dynamic Track Stablizer, which is now being commissioned. The new look Herald continues to receive praise from readers across the globe - thank you! Please do feel free to pass the journal on to any friends or Notable Workings 7 colleagues who you think would be Areview of some of the more notable, newsworthy and rare workings from the past week interested. All of our back-issues are across the UK rail network. available from the website. We always enjoy hearing from readers on their opinions about the Charter Workings 11 journal as well as the magazine. The Part of our popular ‘Notable Workings’ section now has its own column! Charter aim with Railway Herald still Workings will be a regular part of Railway Herald, providing details of the charters remains to publish the journal which have worked during the period covered by this issue and the motive power. -
Competitive Tendering of Rail Services EUROPEAN CONFERENCE of MINISTERS of TRANSPORT (ECMT)
Competitive EUROPEAN CONFERENCE OF MINISTERS OF TRANSPORT Tendering of Rail Competitive tendering Services provides a way to introduce Competitive competition to railways whilst preserving an integrated network of services. It has been used for freight Tendering railways in some countries but is particularly attractive for passenger networks when subsidised services make competition of Rail between trains serving the same routes difficult or impossible to organise. Services Governments promote competition in railways to Competitive Tendering reduce costs, not least to the tax payer, and to improve levels of service to customers. Concessions are also designed to bring much needed private capital into the rail industry. The success of competitive tendering in achieving these outcomes depends critically on the way risks are assigned between the government and private train operators. It also depends on the transparency and durability of the regulatory framework established to protect both the public interest and the interests of concession holders, and on the incentives created by franchise agreements. This report examines experience to date from around the world in competitively tendering rail services. It seeks to draw lessons for effective design of concessions and regulation from both of the successful and less successful cases examined. The work RailServices is based on detailed examinations by leading experts of the experience of passenger rail concessions in the United Kingdom, Australia, Germany, Sweden and the Netherlands. It also -
Network Rail Response to Grand Union Trains Wales Application- 30
OFFICIAL 30 October 2020 Gareth Clancy Head of Access and Licensing By email only Dear Gareth Grand Union Trains Section 17 Application between London and Carmarthen: Capacity and Performance Assessment I am writing in response to your letter of 16 October 2020. Network Rail has been working on assessing the Grand Union Trains Ltd (GUTL) applications in good faith. We have taken a methodical and logical progression of work to assess the applications. A timeline showing the work undertaken by Network Rail to assess the GUTL applications is in Annex 1. This demonstrates the volume of work which has been undertaken to assess the applications, as well as the considerable effort by Network Rail to assist GUTL in finding compliant proposals for train slots. It is only with the latest iteration of the proposed service specification that Network Rail and GUTL are in a position to understand which parts of the proposition can have a compliant train and platform plan; this will now allow meaningful performance modelling to be carried out. The static performance analysis conducted so far on the various GUTL applications using historic performance data shows there is a potential performance risk which is why the detailed modelling is required. The Coronavirus pandemic has significantly impacted the railway industry, with a collapse in passenger numbers, which has been sustained for several months. As service levels were reduced, there was an immediate improvement in punctuality and performance on the network. Indeed, during the early months of the pandemic, punctuality reached record levels with the proportion of trains arriving on time, to the minute, rising to 80-90% and around 95% of trains routinely arriving within 5-10 minutes of their scheduled time.