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E X P R E S S ewsrail EXPRESS311 WEEK ENDING 1 APRIL 2006 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail Change to PERTIS and AUTOSLOT helpdesk 2 First Capital Connect New franchise information 3 First Great Western New franchise information 4 First Great Western Exeter – Plymouth/ Plymouth – Exeter £5 Cheap Day Promotion * National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. *To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME SENT NEWSRAIL TO EXPRESS NUMBER Retail Manual Part Two (For Stations) Issue 191 2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 850 2149 Fax: 0870 600 5533 3. DISTRIBUTION DATABASE – FOR RAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 850 2149, Fax: 0870 600 5533, E-mail: [email protected] 2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 1 TRAVEL AGENTS Change to PERTIS and AUTOSLOT helpdesk Please note that from 1 April 2006 there are new Helpdesk arrangements for PERTIS and AUTOSLOT machines. Metric, the machine manufacturer, is taking over the helpdesk facility from Atos Origin. Also note you must quote the Station NLC (National Location Code) when you place your call. The new helpdesk number is 01793 647961. The hours and mode of operation are as follows:– Weekdays (Mondays to Fridays) from 08.00 until 18.00, calls are answered in person by an operator. Weekdays (Mondays to Fridays) from 18.00 until 08.00, callers will be offered a choice to either leave a message including NLC and fault details, or to call back after 08.00 when the call can be taken in person. From 18.00 on Friday until 14.00 on Sunday, callers are asked to leave a message and an on-call engineer will pick up the call. From 14.00 on Sunday until 08.00 on Monday, callers will be offered a choice to either leave a message including machine NLC and fault details, or to call back after 08.00 when the call can be taken in person. You must quote your station NLC when you call the helpdesk; without the NLC they are unable to process your call. For your information, the helpdesk phone number for APTIS, SPORTIS and QUICKFARE remains the same 063103444, 020 7843 3444. Deborah Daly H TIS Service Manager 0207 841 8166 Newsrail Express for train company National Rail information • over 7,000 copies printed fortnightly • 3,000 stations, travel agents and call centres receive Newsrail Express • Estimated readership of 15,000 retail staff 3 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 2 TRAVEL AGENTS New franchise information On 1 April 2006 First Group will start operating the new First Capital Connect rail franchise. This franchise combines Thameslink and the Great Northern part of WAGN into one new Train Operating Company. From a retail perspective several gradual changes will be seen in both retailing systems and retail publications in the coming months. Fares/Fares Manuals No changes to fares will take place on 1 April 2006, although the alpha code which appears against the flow owner (currently TLK and WGN) will become FCC from 11 June 2006 – indeed some systems may show this code change from 1 April 2006. Routed ticket descriptions will change as shown below but due to system constraints these changes will appear in some systems before others. For this reason it is important that ticket inspection staff accept tickets with either route description up until 11 June 2006. Route Old Description New Description 00028 WAGN RAILWAY ONLY No longer used after 11/6/2006 00030 THAMESLINK ONLY FCC ONLY 00031 THAMESLINK PROMO FCC PROMO 00477 AP MML TLK ONLY AP MML FCC ONLY 00790 MML AND THAMESLINK MML AND FCC 02007 MML AND TLINK ONLY MML AND FCC ONLY Retail Systems Any journey enquiries made in RJIS from 1 April 2006 onwards will show First Capital Connect as the Train Operator for services currently operated by Thameslink and Great Northern. First Capital Connect Franchise Team Newsrail Express for train company National Rail information • over 7,000 copies printed fortnightly • 3,000 stations, travel agents and call centres receive Newsrail Express • Estimated readership of 15,000 retail staff 4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 3 TRAVEL AGENTS New franchise information From 1 April 2006 First Group is operating the new rail franchise which comprises the previous First Great Western Trains, First Great Western Link and Wessex Trains franchises. The new franchise will be known as First Great Western. The following arrangements apply from 1 April 2006: Dedicated routes Dedicated tickets routed 00820 GREAT WESTN ONLY and 00082 FGW/FGWL ONLY will also be available on former Wessex Trains and former First Great Western Link services. Dedicated tickets routed 00478 AP ATW WE and 00479 AP CTNS ATWWE will also be available on former First Great Western Trains services. As now, Advance Purchase tickets will require reservations on all reservable services. Non-reservable trains are allowed for local connections. First Bus&Rail Card First Bus&Rail Cards will also be valid on former Wessex Trains services within the area of validity of the respective First Bus&Rail Card. New prices apply from 1 April 2006 as follows: One Day First Bus&Rail Card Bath/Bristol/Weston-super-Mare £9 Devon & Cornwall £11 Seven Day First Bus&Rail Card Bath/Bristol/Weston-super-Mare £36 Devon & Cornwall £44 GroupSave £1 Child tickets The £1 GroupSave Child tickets will also be available on former Wessex Trains services. London Paddington Evening Peak Restrictions Former FGW Link services departing London Paddington between 1600-1915 hours will continue to be available without restrictions for holders of off-peak tickets, except 1752 London Paddington-Worcester Foregate Street. This train and all former First Great Western Trains services have additional ticket restrictions in force, see NFM pages E15, E41-E58. These restrictions also apply from Reading for non-London destinations. Annual Gold Card First Class Supplements Subject to the normal time restrictions and the geographic area of validity (Network Railcard area), Annual Gold Card First Class Supplements will be valid on all First Great Western services. Pricing & Products Manager 07 75980 01793 515980 5 TO BE READ BY: TRAIN COMPANY RETAIL STAFF ON-TRAIN STAFF 4 TRAVEL AGENTS * Exeter – Plymouth/Plymouth – Exeter £5 Cheap Day Promotion G Available on ex-Wessex Trains services from 1 April 2006 G Available from and to Exeter Central from 1 April 2006 Changes The £5 dedicated Cheap Day Return fare currently offered on First Great Western services between Exeter St Davids and Plymouth and vice versa will be available on all services currently operated by Wessex Trains from 1 April 2006, as well as those currently operated by FGW. The fare will also be available to/from Exeter Central. A Single version will continue to be available at £4.90. Restrictions AM restrictions are in force Monday – Friday: the fare is not valid from Plymouth before 08:45 (first departure 09:00) and after 09:20 from Exeter Central (first departure 09:46, change at Exeter St Davids) or Exeter St Davids (first departure 10:18). The fare is available any time at the weekend or on bank holidays. Discounts Normal Railcard and GroupSave discounts apply, meaning that Railcard holders can make the return trip for just £3.30 and a party of 3 or 4 for only £10! Issuing Full details of the fares can be found below – remember that they must be issued on route 00820 GREAT WESTN ONLY. Otherwise tickets should be issued as for normal Cheap Day products. APTIS users will need to input the fare manually.The fares have been loaded automatically into new generation TIS. This promotion runs from 1 April 2006 until 10 June 2006. Tickets for dates after 10 June 2006 should not be issued. EXETER CENTRAL 5755 PLYMOUTH. 3580 PLYMOUTH. rte GREAT WESTN 3580 ONLY 820 ‡ EXETER CENTRAL 5755 GWR (S) (R) rte GREAT WESTN CD E7 4·90 5·00 ONLY 820 ‡ GWR (S) (R) EXETER ST DAVIDS CD B4 4·90 5·00 3410 PLYMOUTH. 3580 EXETER ST DAVIDS 3410 rte GREAT WESTN rte GREAT WESTN ONLY 820 ‡ONLY 820 ‡ GWR (S) (R) GWR (S) (R) CD E7 4·90 5·00 CD B4 4·90 5·00 These fares are not valid on the services of Virgin Trains or South West Trains – please advise customers accordingly. Pricing & Products Manager 07 75980 01793 515980 6 INDEX This index covers those more important items still current from the last six issues of Newsrail Express. Amendments to Fares Manuals and associated Publications are excluded. NEWSRAIL PAGE ITEM MANUAL PAGE EXPRESS No. No. No. No. National Rail – Day Travelcard flat fares for accompanied children 305 3 1 National Rail – Period Travelcard prices between Out-boundary stations via Zone 1 305 3 2 National Rail – New PlusBus stations 305 4 3 National Rail – Redesign of the International Free Pass 305 5 4 National Rail – Telesales Offices Railcard application pads 305 5 5 Thameslink fares changes 305 6 6 Central Trains – GroupSave/reservations
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