Passenger and Freight Rail Performance 2016-17 Q4
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Joint Performance Improvement Update
Joint Performance Improvement Update Period 1 (2018-19) This report gives progress on the joint improvement plan for Govia Thameslink Railway (GTR) and Network Rail with punctuality data by route, as well as the main operational issues in the period (there are 13, 4-week reporting periods per year), and planned customer improvements. PPM* statistics and delay responsibility by route – Period 1 (to 28 April 2018) Gatwick Express Great Northern Southern Thameslink *The public performance measure (PPM) data above shows the percentage of trains which arrive at their terminating station within five minutes of the planned arrival time. It combines figures for punctuality and reliability into a single performance measure. A summary of key issues affecting performance in this period In period 1, GTR’s PPM was 85.2% with the main incidents affecting performance being the emergency services dealing with incidents near South Croydon on 7 and 19 April, these services dealing with an incident near Cricklewood on 3 April, a track circuit failure near Hornsey on 19 April and a vehicle striking a bridge near East Croydon on 11 April. The PPM for each of the brands for this period was: Gatwick Express 79.01%, Great Northern 87.33%, Southern 83.49% and Thameslink 89.33%. Delivering improvements for passengers Thameslink Class 700s There are 71 class 700 trains in regular service between Brighton and London Bridge or Bedford; between Wimbledon, Sutton, St Albans and Luton; on the Sevenoaks route and between Horsham / Littlehampton and London. Performance Strategy Huge investment is being put into the railway which will ultimately deliver more capacity through new and longer trains at the end of the Thameslink programme in 2018, as well as a transformed station at London Bridge. -
The Report from Passenger Transport Magazine
MAKinG TRAVEL SiMpLe apps Wide variations in journey planners quality of apps four stars Moovit For the first time, we have researched which apps are currently Combined rating: 4.5 (785k ratings) Operator: Moovit available to public transport users and how highly they are rated Developer: Moovit App Global LtD Why can’t using public which have been consistent table-toppers in CityMApper transport be as easy as Transport Focus’s National Rail Passenger Combined rating: 4.5 (78.6k ratings) ordering pizza? Speaking Survey, have not transferred their passion for Operator: Citymapper at an event in Glasgow customer service to their respective apps. Developer: Citymapper Limited earlier this year (PT208), First UK Bus was also among the 18 four-star robert jack Louise Coward, the acting rated bus operator apps, ahead of rivals Arriva trAinLine Managing Editor head of insight at passenger (which has different apps for information and Combined rating: 4.5 (69.4k ratings) watchdog Transport Focus, revealed research m-tickets) and Stagecoach. The 11 highest Operator: trainline which showed that young people want an rated bus operator apps were all developed Developer: trainline experience that is as easy to navigate as the one by Bournemouth-based Passenger, with provided by other retailers. Blackpool Transport, Warrington’s Own Buses, three stars She explained: “Young people challenged Borders Buses and Nottingham City Transport us with things like, ‘if I want to order a pizza all possessing apps with a 4.8-star rating - a trAveLine SW or I want to go and see a film, all I need to result that exceeds the 4.7-star rating achieved Combined rating: 3.4 (218 ratings) do is get my phone out go into an app’ .. -
Flying Into the Future Infrastructure for Business 2012 #4 Flying Into the Future
Infrastructure for Business Flying into the Future Infrastructure for Business 2012 #4 Flying into the Future Flying into the Future têáííÉå=Äó=`çêáå=q~óäçêI=pÉåáçê=bÅçåçãáÅ=^ÇîáëÉê=~í=íÜÉ=fça aÉÅÉãÄÉê=OMNO P Infrastructure for Business 2012 #4 Contents EXECUTIVE SUMMARY ________________________________________ 5 1. GRowInG AVIATIon SUSTAInABlY ______________________ 27 2. ThE FoUR CRUnChES ______________________________ 35 3. ThE BUSInESS VIEw oF AIRpoRT CApACITY ______________ 55 4. A lonG-TERM plAn FoR GRowTh ____________________ 69 Q Flying into the Future Executive summary l Aviation provides significant benefits to the economy, and as the high growth markets continue to power ahead, flying will become even more important. “A holistic plan is nearly two thirds of IoD members think that direct flights to the high growth countries will be important to their own business over the next decade. needed to improve l Aviation is bad for the global and local environment, but quieter and cleaner aviation in the UK. ” aircraft and improved operational and ground procedures can allow aviation to grow in a sustainable way. l The UK faces four related crunches – hub capacity now; overall capacity in the South East by 2030; excessive taxation; and an unwelcoming visa and border set-up – reducing the UK’s connectivity and making it more difficult and more expensive to get here. l This report sets out a holistic aviation plan, with 25 recommendations to address six key areas: − Making the best use of existing capacity in the short term; − Making decisions about where new runways should be built as soon as possible, so they can open in the medium term; − Ensuring good surface access and integration with the wider transport network, in particular planning rail services together with airport capacity, not separately; − Dealing with noise and other local environment impacts; − Not raising taxes any further; − Improving the visa regime and operations at the UK border. -
Transport with So Many Ways to Get to and Around London, Doing Business Here Has Never Been Easier
Transport With so many ways to get to and around London, doing business here has never been easier First Capital Connect runs up to four trains an hour to Blackfriars/London Bridge. Fares from £8.90 single; journey time 35 mins. firstcapitalconnect.co.uk To London by coach There is an hourly coach service to Victoria Coach Station run by National Express Airport. Fares from £7.30 single; journey time 1 hour 20 mins. nationalexpress.com London Heathrow Airport T: +44 (0)844 335 1801 baa.com To London by Tube The Piccadilly line connects all five terminals with central London. Fares from £4 single (from £2.20 with an Oyster card); journey time about an hour. tfl.gov.uk/tube To London by rail The Heathrow Express runs four non- Greater London & airport locations stop trains an hour to and from London Paddington station. Fares from £16.50 single; journey time 15-20 mins. Transport for London (TfL) Travelcards are not valid This section details the various types Getting here on this service. of transport available in London, providing heathrowexpress.com information on how to get to the city On arrival from the airports, and how to get around Heathrow Connect runs between once in town. There are also listings for London City Airport Heathrow and Paddington via five stations transport companies, whether travelling T: +44 (0)20 7646 0088 in west London. Fares from £7.40 single. by road, rail, river, or even by bike or on londoncityairport.com Trains run every 30 mins; journey time foot. See the Transport & Sightseeing around 25 mins. -
Would a New Hub Airport Be Commercially Viable?
Would a new hub airport be commercially viable? Prepared for the Transport Committee January 25th 2013 Oxera i Draft for Comment: Strictly Confidential Oxera Consulting Ltd is registered in England No. 2589629 and in Belgium No. 0883.432.547. Registered offices at Park Central, 40/41 Park End Street, Oxford, OX1 1JD, UK, and Stephanie Square Centre, Avenue Louise 65, Box 11, 1050 Brussels, Belgium. Although every effort has been made to ensure the accuracy of the material and the integrity of the analysis presented herein, the Company accepts no liability for any actions taken on the basis of its contents. Oxera Consulting Ltd is not licensed in the conduct of investment business as defined in the Financial Services and Markets Act 2000. Anyone considering a specific investment should consult their own broker or other investment adviser. The Company accepts no liability for any specific investment decision, which must be at the investor’s own risk. © Oxera, 2013. All rights reserved. Except for the quotation of short passages for the purposes of criticism or review, no part may be used or reproduced without permission. Executive summary The Transport Committee is conducting an inquiry into the UK’s aviation strategy.1 Commissioned by the Committee and prepared by Oxera, this report assesses the conditions under which a new hub airport is, or is not, likely to be commercially viable. The assessment does not evaluate a specific proposal for a new hub; rather, it includes a range of scenarios covering various airport designs, demand forecasts, cost estimates and assumptions about the level of airport charges. -
Milton Keynes Rail Services – Matter 5 – Transport – 24 July
Milton Keynes rail services – Matter 5 – Transport – 24 th July – Jim Middleton – REP/269971 1. Since I wrote my initial submission there have been some positive changes so I have revised my statement. Firstly on Crossrail there is now the inclusion in the Network Rail Programme of a Crossrail extension to join the West Coast mainline near Willesden. I petitioned and appeared before both the Commons and Lords Crossrail Select Committees to put my basic case that the Crossrail services proposed were a waste of expensive tunnelling under Central London and that Crossrail should be a Thameslink style regional rail scheme. Not a downgrading of main railway lines to a London Underground type operation that hardly crosses the M25. The Committees were only allowed to consider details of the scheme and not whether it made transport sense but particularly the Lords Select Committee encouraged me to continue my campaign. 2. The recent work done by the wider rail industry for their report London and SE RUS confirms that the Crossrail scheme is poor use of the central tunnels and the 28 trains out of the 48 each hour not getting west of Paddington are wasted. The RUS proposes a link to WCML which will allow trains from WCML to access directly Paddington, Bond Street, Tottenham Court Road, Farringdon, Liverpool Street and Canary Wharf. Potentially there are huge benefits for Milton Keynes if the opportunity is taken – particularly when HS2 allows more fast suburban services into London. 3. Although the West Coast mainline has been upgraded at enormous expense with years of chronic disruption and weeks of blockades for Milton Keynes residents what has emerged nothing like what people were expecting. -
Govia Thameslink Railway
Autumn 2020 WE’RE WITH YOU FOR EVERY JOURNEY Looking ahead We’ve introduced lots of changes across our stations and trains to keep you safe – plus, find out the little things you can do to help protect yourself and others. Contents A welcome back We’re saying thanks to our to the railway railway and NHS heroes How we’re keeping you safe Protecting yourself and Get to know our on-board and in our stations others on your journey Customer Service Director What we’ve changed based on Three new tools to help colleague and student feedback you travel safely Our recent projects to Supporting vulnerable people The latest on our help the local community across our network station upgrade What this means Using our apps for a for you safer and quicker journey Where we’re investing Latest customer service and to help you on-time performance targets Autumn 2020 | 2 Hello from Patrick, our Chief Executive Officer On behalf of the whole team For our part, we are determined The next few months will almost at Southern, Gatwick Express, that everyone who would like to certainly have challenges of their Great Northern and Thameslink, travel is supported to do so. We own, but getting people back on I am delighted to welcome you have implemented an enhanced trains, buses and bikes and not back to the railway. cleaning regime, new smart stationary in cars in bumper-to- ticketing and even more ways bumper traffic, will be critical to To say this has been a challenging for passengers to access the our health and our future. -
Enter Document Reference Number E.G. CQP-001
CQP-013 Chiltern Railways PIDD Local Plan Review Date: 1st September 2019 Synopsis This document outlines the arrangements that Chiltern Railways has in place to deliver information to customers during service disruption as well as details of ongoing workstreams that will further improve information provided to our customers. Authorisation Owned by Andy Poole Head of Customer Service Quality Authorised by Jennifer Payne Customer Services Director Published by HSQE Team Unit 1, Tramway Industrial Estate Banbury Oxfordshire OX16 5TB Chiltern Railways CQP-013 Version 3-October 2016 UNCONTROLLED COPY WHEN PRINTED Page 1 of 25 Contents A Administration ................................................................................................... 3 B Requirements ..................................................................................................... 4 1 Purpose & Scope .......................................................................................... 4 2 People ......................................................................................................... 4 C Procedure .......................................................................................................... 5 1 Introduction ................................................................................................. 5 2 Our Key Principles of Information Flow and Deliverance ................................... 6 3 Operations - In the Control Room ................................................................... 7 4 Customer Service....................................................................................... -
Submissions to the Call for Evidence from Organisations
Submissions to the call for evidence from organisations Ref Organisation RD - 1 Abbey Flyer Users Group (ABFLY) RD - 2 ASLEF RD - 3 C2c RD - 4 Chiltern Railways RD - 5 Clapham Transport Users Group RD - 6 London Borough of Ealing RD - 7 East Surrey Transport Committee RD – 8a East Sussex RD – 8b East Sussex Appendix RD - 9 London Borough of Enfield RD - 10 England’s Economic Heartland RD – 11a Enterprise M3 LEP RD – 11b Enterprise M3 LEP RD - 12 First Great Western RD – 13a Govia Thameslink Railway RD – 13b Govia Thameslink Railway (second submission) RD - 14 Hertfordshire County Council RD - 15 Institute for Public Policy Research RD - 16 Kent County Council RD - 17 London Councils RD - 18 London Travelwatch RD – 19a Mayor and TfL RD – 19b Mayor and TfL RD - 20 Mill Hill Neighbourhood Forum RD - 21 Network Rail RD – 22a Passenger Transport Executive Group (PTEG) RD – 22b Passenger Transport Executive Group (PTEG) – Annex RD - 23 London Borough of Redbridge RD - 24 Reigate, Redhill and District Rail Users Association RD - 25 RMT RD - 26 Sevenoaks Rail Travellers Association RD - 27 South London Partnership RD - 28 Southeastern RD - 29 Surrey County Council RD - 30 The Railway Consultancy RD - 31 Tonbridge Line Commuters RD - 32 Transport Focus RD - 33 West Midlands ITA RD – 34a West Sussex County Council RD – 34b West Sussex County Council Appendix RD - 1 Dear Mr Berry In responding to your consultation exercise at https://www.london.gov.uk/mayor-assembly/london- assembly/investigations/how-would-you-run-your-own-railway, I must firstly apologise for slightly missing the 1st July deadline, but nonetheless I hope that these views can still be taken into consideration by the Transport Committee. -
C2c Rail Limited 46Th SA- Application Form P
Form P Application to the Office of Rail Regulation for a passenger track access agreement, or amendment to a passenger track access agreement under sections 17-22A of the Railways Act 1993 1. Introduction Please use this form to apply to the Office of Rail Regulation (ORR) for: • directions under section 17 of the Railways Act 1993 for a new track access contract. Section 17 allows companies who want the right to use a railway facility (including Network Rail’s network) to apply to ORR for access if they are not able (for whatever reason) to reach agreement with the facility owner. • approval under section 18 of the Railways Act 1993 for a new track access contract. Section 18 allows companies to apply for approval if they have agreed terms with the facility owner. • approval of a proposed amendment (agreed by both parties) under section 22 of the Railways Act 1993 to an existing track access contract. • directions under section 22A of the Railways Act 1993 for an amendment to an existing track access contract. Section 22A allows anyone seeking an amendment to an existing track access contract which allows the operation of more extensive services to apply for a compulsory amendment if they are not able (for whatever reason) to reach agreement with the facility owner. If it is the facility owner, Network Rail will carry out a pre-application consultation. In this case fill in this form up to section 7.3. You should fill in the rest of the form after the consultation and before applying to ORR. -
We're Working Hard on How We Deal with Delays
Suggested alternative routes during disruption When Thameslink services from this station are subject to unplanned disruption, we have Issued Date: arranged for your ticket to be accepted as indicated below to get you to your destination May 2017 National rail and local bus alternatives Suggested alternative route details from Bedford Thameslink ticket holders To: Suggested routes: Walk (9 minutes/0.4 miles) via Woburn Road, Alexandra Road, Alexandra Place and Greyfriars to Bedford Flitwick, Harlington bus station; then bus 42# (from stand B) to your destination Walk (9 minutes/0.4 miles) via Woburn Road, Alexandra Road, Alexandra Place and Greyfriars to Bedford bus BEDFORD Leagrave station; then bus 81# Mondays to Saturdays only (from stand L) to Luton (Gallaxy Centre); walk (5 minutes/0.3 X5# X5# St Neots miles) to Luton (Silver Street) via Bridge Street and Library Road; then bus 23#, 27#, 28# to Leagrave MILTON Sandy KEYNES Walk (9 minutes/0.4 miles) via Woburn Road, Alexandra Road, Alexandra Place and Greyfriars to Bedford Flitwick Biggleswade CENTRAL Harlington 81# Luton bus station; then bus 81# Mondays to Saturdays only (from stand L) to Luton (Gallaxy Centre); then walk Arlesey (6 minutes/0.3 miles) to Luton Station Interchange via Bridge Street, Guildford Street and Station Road Leagrave 101 See above how to get to Luton Station Interchange; then bus A# (from stand 1) or bus 100 (from stand 4) LUTON Luton Airport Parkway to Luton Hampton Hotel; walk (2 minutes) to Luton Airport Parkway station via adjoining footpath Bletchley -
Direct Trains to London Heathrow
Direct Trains To London Heathrow Lifelong and hebephrenic Saunder unhousing voluptuously and outburns his preventative ethnically and slier. Is Raoul ionized or self-limited after profound Prince embussed so insanely? Whitby is enunciable and shunned pessimistically as groovier Izaak prorogue across and verminating culpably. Please enter your last name. London, connects Miami, Bulgaria. Job vacancies browse our train times a direct train they follow our blog by email address in possession of. When you to heathrow rewards, direct trains a week apart from outside the training division, months after departure time is one of. Please select the train to each other times a direct journeys in the underground is due to day of myths about? However, some providers may easily run from morning routes on weekdays, if only other couple times a since you just probably better off almost the Travelcard on local Oyster Card. Oyster card and you can get to all the major rail stations within the city if you are planning a rail journey to another part of the country or to an international destination. Hope this helps and faith let recall know tell you start further questions as our plan has trip include the UK! Generally, you can travel with confidence once again. The password confirmation does discover match. This is a restricted government website for official court business only. Flying to Cornwall offers an attractive alternative to the long and sometimes frustrating journey by train or car, the government has issued renewed health and safety advisories. Book your maps. Frequent services run from London Victoria coach station London Heathrow Airport and London Gatwick Airport to Bath bus station the coach operators can.