DOCSLIB.ORG

US Self-Service Kiosks

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
US Self-Service Kiosks U.S. Self-Service Kiosks: January 2021 BCC Publishing Staff Report Code: IFT218A Additional segmentations and data sets available upon request. Email [email protected]. Table of Contents Chapter 1: Introduction ......................................................................................... 1 Study Goals and Objectives........................................................................................................................... 1 Scope of Report ............................................................................................................................................. 2 Reasons for Doing the Study ......................................................................................................................... 2 Intended Audiences ...................................................................................................................................... 2 Information Sources ...................................................................................................................................... 3 Methodology ................................................................................................................................................. 3 Analyst’s Credentials ..................................................................................................................................... 7 BCC Custom Research ................................................................................................................................... 7 Related BCC Research Reports...................................................................................................................... 7 Chapter 2: Summary and Highlights ....................................................................... 9 Chapter 3: U.S. Self-Service Kiosks: Market Overview .......................................... 12 History of Self-Service Kiosks ...................................................................................................................... 12 Adoption of Kiosks in Non-Traditional Industries ................................................................................... 12 Further Popularity of Small-Sized Models ............................................................................................... 13 Period of Acquisitions, Mergers and Partnerships .................................................................................. 13 Future of Self-Service Kiosks ....................................................................................................................... 13 Development of Artificial Intelligence-Based Self-Service Kiosks ........................................................... 14 Tablet Kiosks and All in One Computers - the Future of Self-Service? .................................................... 14 Impact of COVID-19 .................................................................................................................................... 16 Consumer Perception Towards Touchscreen Kiosks and Growth of Contactless Payments ................. 17 Growth in Demand for Touchless Kiosks ................................................................................................. 19 Increase in Usage of Mobile Phones for Self-Ordering ........................................................................... 20 Regulatory Impacts ..................................................................................................................................... 20 ADA & Accessibility .................................................................................................................................. 21 Recommendations by KMA for Accessible Kiosks Distribution ............................................................... 22 Access Board Regulations ........................................................................................................................ 22 PCI Regulations ........................................................................................................................................ 23 EMV Regulations ..................................................................................................................................... 24 HIPAA Regulations ................................................................................................................................... 25 FDA Regulations ...................................................................................................................................... 26 Market Drivers ............................................................................................................................................ 26 Self-Service Kiosks Enhance Consumer Experience in the QSR and Retail Segments ............................. 26 Self-Service Kiosks Increase Revenue and Reduce Operating Costs ....................................................... 27 Growth of Smart City Kiosks .................................................................................................................... 27 Increasing Demand for Contactless Payment ......................................................................................... 28 Market Restrains ......................................................................................................................................... 28 Increasing Cyberattacks .......................................................................................................................... 29 High Initial Costs ...................................................................................................................................... 29 Chapter 4: Self-Service Kiosk Market by Application ............................................ 31 Introduction ................................................................................................................................................ 31 Check-in Kiosks ............................................................................................................................................ 33 Self-Service Check-Out Kiosks ..................................................................................................................... 35 Ticketing Kiosks ........................................................................................................................................... 36 Self-Ordering Kiosks .................................................................................................................................... 37 Financial Services Kiosks ............................................................................................................................. 38 Bill Payment Kiosks ..................................................................................................................................... 39 Digital Signage Kiosks .................................................................................................................................. 40 Bitcoin Kiosks .............................................................................................................................................. 42 Temperature Screening Kiosks ................................................................................................................... 43 Others ......................................................................................................................................................... 44 Chapter 5: U.S Self-Service Kiosks Market, by End-Users ..................................... 48 Introduction ................................................................................................................................................ 48 Hospitality & Entertainment ....................................................................................................................... 50 Financial Services ........................................................................................................................................ 51 Medical/Healthcare .................................................................................................................................... 53 Benefits of Kiosk-Enabled Healthcare System ......................................................................................... 53 Applications of Self-Service Kiosks for Telemedicine .............................................................................. 53 Retail ........................................................................................................................................................... 54 Restaurants & Quick Service Restaurants ................................................................................................... 56 Travel & Transportation .............................................................................................................................. 58 Government ................................................................................................................................................ 59 Educational Institutions .............................................................................................................................. 61 Others ......................................................................................................................................................... 62 Chapter 6: Competitive Landscape .....................................................................
Load more

Recommended publications
  • IT Security Auditing Orgnisations, As Given Below, Is Up-To-Date Valid List of CERT-In Empanelled Information Security Auditing Orgnisations
    EMPANELLED INFORMATION SECURITY AUDITING ORGANISATIONS by CERT-In The List of IT Security Auditing Orgnisations, as given below, is up-to-date valid list of CERT-In Empanelled Information Security Auditing Orgnisations. This list is updated by us as soon as there is any change in it. 1. M/s AAA Technologies Pvt Ltd 278-280, F-Wing, Solaris-1, Saki Vihar Road, Opp. L&T Gate No. 6, Powai, Andheri (East), Mumbai – 400072. Website URL : http://www.aaatechnologies.co.in Ph : 022-28573815 Fax: 022-40152501 Contact Person : Mr. Anjay Agarwal, Chairman & Managing Director Mobile : +91 09322265876, 9821087283 E-mail : anjay[at]aaatechnologies.co.in 2. M/s AUDITime Information Systems (I) Ltd. A-504, Kailash Esplanade, L B S Marg, Ghatkopar (West), Mumbai – 400086 Ph: 022 40508210 Fax: 022 40508230 Contact Person :Mr. Madhav Bhadra, Director Mobile : +91 9320253902 E-mail: mmb[at]auditimeindia.com 3. M/s AKS Information Technology Services Pvt Ltd E-52, Sector-3, Noida – 201301. Website URL : http://www.aksitservices.co.in Ph: 0120-4545911, 0120-2542253 Fax : 0120-4243669 Contact Person : Mr. Ashish Kumar Saxena, Managing Director Mobile : +91 7290058951 E-mail : info.cert[at]aksitservices.co.in 4. M/s Aujas Networks Pvt Ltd #595, 4th floor, 15th Cross, 24th Main, 1st Phase, JP nagar, Bangalore, Karnataka- 560078. Website URL : http://www.aujas.com/ Ph : 080-26087878 Fax: 080-26087816 Contact Person : Mr. Jaykishan Nirmal, Vice President Mobile : +91 9980238005 E-mail : Jaykishan.Nirmal[at]aujas.com 5. M/s AGC Networks 2nd Floor, Equinox Business Park, Tower 1, (Peninsula Techno Park), Off Bandra Kurla Complex, LBS Marg, Kurla (West), Mumbai – 400070, INDIA Ph : 0 22-6661 7466 Fax: +91 22 6704 5888 Contact person :Mr.
    [Show full text]
  • Redyref Kiosks Hardware
    phone web email 1-800-628-3603 www.RedyRef.com [email protected] REDYREF KIOSKS HARDWARE MATRIX SURFACE ENGAGE T-SERIES ENGAGE L-SERIES ENGAGE H-SERIES & RECESSED ENGAGE C-SERIES RAZOR EMPIRE 2.0 REDYTOUCH PRODIGY PRODIGY-C T-FLEX T-FLEX-C PRESTO SKYLINE BAZOOKA 2.0 MEDIA TOWER ADA COMPLIANT ISO 9001:2015 CERTIFIED THE REDYREF CLIENT PORTFOLIO PROUDLY INCLUDES: REDYREF KIOSKS MATRIX SURFACE & RECESSED The REDYREF Matrix wall-mounted kiosk is one of our most in-demand designs, suitable for digital signage, electronic directory and interactive wayfinding applications. Its clean, elegant design was engineered to enclose displays in landscape or portrait orientations in a modern stainless steel finish (custom powder coat finishes are also available). The Matrix is available in Surface or Recessed models with both touch- and non- touch displays from which to choose, while the generous standard display size lends itself to easy end-user interaction, including the use of typeable, on-screen keyboards. Although it is a popular choice for commercial office spaces, it is at home in many other indoor environments, from hospital and college campuses to convention centers and hotel lobbies. Durable, flexible and customizable with a wide-variety of available integrations, the Matrix is an ideal digital kiosk solution for a wide variety of deployments. Standard size: 22”, 32”, 42”, 55” ENGAGE T-SERIES When space is at a premium but can’t come at the cost of functionality, the enGAGE T-series freestanding digital kiosk is an ideal choice. With its minimal footprint, the T was designed to offer the power and performance of a standard- sized kiosk but in a compact form factor by utilizing a touchscreen tablet computer, rather than a typical display.
    [Show full text]
  • Background Research on Kiosk Project Around the United States
    University of South Florida Scholar Commons CUTR Research Reports CUTR Publications 10-1-1996 Background Research on Kiosk Project around the United States Mark Burris University of South Florida Michael Pietrzyk University of South Florida Follow this and additional works at: https://scholarcommons.usf.edu/cutr_reports Scholar Commons Citation Burris, Mark and Pietrzyk, Michael, "Background Research on Kiosk Project around the United States" (1996). CUTR Research Reports. 27. https://scholarcommons.usf.edu/cutr_reports/27 This Technical Report is brought to you for free and open access by the CUTR Publications at Scholar Commons. It has been accepted for inclusion in CUTR Research Reports by an authorized administrator of Scholar Commons. For more information, please contact [email protected]. Center for Urban Transportation Research Background Research on Kiosk Projects around the United States University of South Florida College of Engineering Technical Memorandum # 1 in partial fulfillment of the 1997 Metro-Dade MPO Unified Planning Work Program Interactive Traveler Information Stations CUTRAccount No. 21-17-233-L.O. Background Research on Kiosk Projects around the United States Prepared by Mark Burris & Mike Pietrzyk Center for Urban Transportation Research College of Engineering - University of South Florida for the Metro-Dade MPO October 1996 1.0 SCOPE The scope of this study is to research interactive kiosk projects in the U.S. and Canada and make recommendations to the Metro-Dade MPO on the selection, user specifications, and installation locations of interactive kiosks in the Miami area. The kiosks have several purposes, including disseminating traffic/transportation information to the public and tourist alike, supplying timely tourist information to users, and providing feedback to transportation planners on proposed transportation projects.
    [Show full text]
  • Project 2 - Interactive Kiosk INDS 3230 (Spring 2018)
    Project 2 - Interactive Kiosk INDS 3230 (Spring 2018) Background Interactive kiosks are commonly used in many places nowadays. You can spot them at airports, galleries, shopping malls, libraries and even in restaurants where they are used as menus. They are freestanding computer terminals that have been designed for public consumption. They usually provide up to date public information, food items as well as tickets. An example of the most common kiosk is the automated teller machine (ATM). It provides a self- service option for people that would like to get their money fast or perform other types of transactions. Besides the ATM, there are other types of kiosks that range from street side booths used for selling newspapers and cigarettes to high tech kiosks such as multimedia internet kiosks. The interactive kiosks usually consist of a CPU, printer, a touch screen or keyboard and stereo speakers. There are also custom-made kiosks that are tailor made to suit the needs of people who are looking for unique and innovative ways to promote their services. Aesthetic and functional design are among key elements in an interactive kiosk. Designing it usually needs relatively larger buttons as well as navigational hierarchy compared to web design. Besides the aesthetic appeal, a good kiosk is also supposed to be ergonomic in its placement of hardware. It needs a user interface with an intuitive flow and attractive graphics that can be easily read onscreen. An interactive kiosk should also be comfortable and easy to use. For example, if an ATM has clear and easy to use instructions, it will be absolutely easy for anyone to navigate it without extra help and effort, which saves a lot of time.
    [Show full text]
  • Smart Communities Glossary Version 1
    U.S. Department of Commerce National Telecommunications and Informattion Administration Smart Communities Glossary Version 1 November 2017 Prepared by: National Telecommunications and Information Administration (NTIA) Office of Telecommunicat ions and Information Applications (OTIA) 1401 Constitution Avenue, NW Washington, DC 20230 Numerals 4G: The fourth-generation cellular wireless telecommunications standard with maximum download and upload speeds of at least 100 Mbps.1 5G: The next generation of wireless connectivity, which will allow new high-speed, low latency wi reless broadband services.2 B Backhaul: The portion of a broadband network in which the local access or end user point is linked to the main Internet network.3 Big Data: Consists of extensive datasets—primarily in the characteristics of volume, variety, velocity and/or variability—that require a scalable architecture for efficient storage, manipulation a nd analysis.4 Broadband: High-speed Internet access that is always on and fasteer than traditional dial-up access. Broadband includes several high-speed transmission technologies, such as fiber, wireless, satellite, digital subscriber line and cable. For the Federal Communications Commission (FCC), broadband capability requires consumers to have access to actual download speeds of at least 25 Mbps and actual upload speeds of at least 3 Mbps.5 C Civic Technology: The use of digital tools and technology to deepen the relationss hip between citizens and the ir government.6 Cloud Computing: A model for allowin g convenient,
    [Show full text]
  • 16/17 Welcome to Friendlyway
    16/17 Welcome to friendlyway 1998-2016 Dear valued customers and readers, 1998 was an incredibly successful year. The economy was booming, and there was an exciting, electrifying atmosphere of pioneering and innovation. The “Smart” car manufacturer was producing the first Smart cars; the European Central Bank was founded; the construction contract for the ISS international space station was signed. Microsoft, Unterschleißheim In our elated mindset, we would have thought it entirely feasible for our company to turn into one of the wor- ld’s leading providers of digital self-service and electronic adscreens over the coming decade. However, even „This professional friendlyway security solution we were surprised to find out that our average annual growth has been above 60% – three times the growth of the market we work in. Today, a grand total of 50,000 friendlyway solutions are being deployed in over 49 countries. Looking back over the past decade, we are especially pleased with our never-ending whirlwind of allows us to get feedback during the event on ideas and inventions. Many of the major innovations in our field can be traced back directly to the pioneering work of friendlyway AG. In fact, some of our products have turned into blueprints for our competitors on an Tablet PC [...].„ international scale. Despite our past achievements, however, we are confident that the success story of friendlyway AG is only just beginning. There has been a veritable explosion in demand for self-service solutions and digital ad- screens in public areas. New usage scenarios are emerging that no one could have anticipated.
    [Show full text]
  • MEA) for Mathematics and English Language Arts/Literacy Empower™MEA (Grades 3-8)
    Maine Educational Assessments (MEA) For Mathematics and English Language Arts/Literacy eMPower™MEA (Grades 3-8) Kiosk Installation Guide 2018 Spring 2018 Measured Progress is a registered trademark of Measured Progress, Inc. The Measured Progress logo is a trademark of Measured Progress, Inc. All rights reserved. © 2018 eMetric, LLC. This document, including any and all attachments, contains the proprietary and confidential information of eMetric. It is not to be distributed to any party without the explicit written consent of eMetric. iTester is a registered trademark of eMetric, LLC. Contents Introduction ................................................................................................................................................................ 5 Purpose ................................................................................................................................. 5 Technical Support .................................................................................................................. 5 eMPowerMEA™ Kiosk .............................................................................................................................................. 6 Overview ............................................................................................................................... 6 Process .................................................................................................................................. 6 Student Testing Device Requirements ...................................................................................
    [Show full text]
  • Information and Communication Technologies for Public Use and Interactive-Multimedia City Kiosks MASTER of INDUSTRIAL DESIGN
    Information and Communication Technologies for Public Use and Interactive-Multimedia City Kiosks By Özlem TAŞKIN A Dissertation Submitted to the Graduate School in Partial Fulfillment of the Requirements for the Degree of MASTER OF INDUSTRIAL DESIGN Department: Industrial Design Major: Industrial Design İzmir Institute of Technology İzmir, Turkey April, 2004 We approve the thesis of Özlem TAŞKIN Date of Signature .................................................. 14.04.2004 Assist. Prof. Dr. A. Can ÖZCAN Supervisor Department of Industrial Design .................................................. 14.04.2004 Assist. Prof. Yavuz SEÇKİN Department of Industrial Design .................................................. 14.04.2004 Assoc. Prof. Dr. Deniz ŞENGEL Department of Architecture .................................................. 14.04.2004 Assist. Prof. Yavuz SEÇKİN Head of Department ACKNOWLEDGEMENTS I would like to thank my advisor Assist. Prof. Dr. A. Can Özcan for his continual advice, supervision and understanding in the research and writing of this thesis. I would like to thank Assist. Prof. Yavuz Seçkin for his advice and support throughout my master’s studies. I would also like to thank Assoc. Prof. Dr. Deniz Şengel for her continuous help in detail from the linguistic point of view. I am grateful to my friend Bilgen Boyacıoğlu for her typing, support, and invaluable friendship, and to my friend Can Kara for his support and unceasing interest. I also would like to thank my family for their patience, encouragement, care, and endless support during my whole education. ABSTRACT This thesis provides framework for consideration of the potential of information and communication technologies for public events and performances for the developing usage of new products, particularly information public kiosks. In the theoretical framework, the concepts and terms of information and communication technology are generally introduced along with the identification of number of major factors such as elements, diversity, necessity and evolution.
    [Show full text]
  • Recent Advances in Studies of Self Service Technology for the Development of Interactive Kiosk Services Jeflet M Bejoy ,Dr
    International Journal of Scientific & Engineering Research Volume 11, Issue 6, June-2020 706 ISSN 2229-5518 Recent Advances In Studies Of Self Service Technology For The Development Of Interactive Kiosk Services Jeflet M Bejoy ,Dr. Anantha Christu Raj. P ,Dr. Rajalakshmy. P Abstract— The purpose of the paper is to analyze and explore the scope of Self-Service Technology (SST) to develop standalone kiosks which can aid humans in their day to day activities. SST has already replaced humans in various commercial and medical fields as product dispenser, ticket vending machine, information desks, remote disease diagnosis, manufacturing kiosks, navigation tool and so on. Factors determining the adaptability, acceptance, degree of usefulness and usability are analyzed using various techniques. Effectiveness of multiple-user kiosk is examined against single-user kiosk for commercial purposes. The data collected through various studies and experiments are analyzed to generate as well as refine the existing algorithms to provide precise and accurate feedback. The paper can provide a quick peek into various phases in the field of kiosk development during the last few years and its effect on various realms. The study assist technology aspirants to bridge the technological gap and develop highly efficient interactive self-service kiosk models. Index Terms— Self-Service Kiosk, Kiosk, Self-Service Technology, SST, Human-Computer Interaction, SSK —————————— —————————— 1 INTRODUCTION ecent year have seen a tremendous rise in the usage of The major problem faced in hospitals is the rush in the interactive technology to solve human problems and emergency department and problems that it could lead to R make life effortless and less complicated.
    [Show full text]
  • Interactive Kiosk INDS 3230
    PROJECT 1 - Interactive Kiosk INDS 3230 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Background Interactive kiosks are commonly used in many places nowadays. You can spot them at airports, galleries, shopping malls, libraries and even in restaurants where they are used as menus. They are freestanding computer terminals that have been designed for public consumption. They usually provide up to date public information, food items as well as tickets. An example of the most common kiosk is the automated teller machine (ATM). It provides a self-service option for people that would like to get their money fast or perform other types of transactions. Besides the ATM, there are other types of kiosks that range from street side booths used for selling newspapers and cigarettes to high tech kiosks such as multimedia internet kiosks. The interactive kiosks usually consist of a CPU, printer, a touch screen or keyboard and stereo speakers. There are also custom-made kiosks that are tailor made to suit the needs of people who are looking for unique and innovative ways to promote their services. Aesthetic and functional design are among key elements in an interactive kiosk. Designing it usually needs relatively larger buttons as well as navigational hierarchy compared to web design. Besides the aesthetic appeal, a good kiosk is also supposed to be ergonomic in its placement of hardware. It needs a user interface with an intuitive flow and attractive graphics that can be easily read onscreen. An interactive kiosk should also be comfortable and easy to use. For example, if an ATM has clear and easy to use instructions, it will be absolutely easy for anyone to navigate it without extra help and effort, which saves a lot of time.
    [Show full text]
  • Multifunctional Interactive Furniture for Smart Cities †
    proceedings Proceedings Multifunctional Interactive Furniture for Smart Cities † Oihane Gómez-Carmona *,‡, Diego Casado-Mansilla ‡ and Diego López-de-Ipiña ‡ DeustoTech—University of Deusto, Avda. Universidades 24, 48007 Bilbao, Spain; [email protected] (D.C.-M.); [email protected] (D.L.-d.-I.) * Correspondence: [email protected] † Presented at the 12th International Conference on Ubiquitous Computing and Ambient Intelligence (UCAmI 2018), Punta Cana, Dominican Republic, 4–7 December 2018. ‡ These authors contributed equally to this work. Published: 1 November 2018 Abstract: The adaptation of cities to a future in which connectivity is at the service of the citizens will be a reality by creating interaction spaces and augmented urban areas. The research on this field falls within the scope of Smart Cities (SC) with the advantages that the common public spaces provide as new points for information exchange between the city, the urban furniture and their citizens. Kiosk systems have been recognized as an appropriate mean for providing event-aware and localized information to the right audience at the right time. Hence, in this article, we provide a vision of an eco-system of multifunctional urban furniture, where kiosks are part of them, designed not only for digital interaction but for sustainable use and symbolic integration into the urban environment as well. The proposed approach is conceived to drive services through digital urban nodes that facilitate tailored citizen-city communication and interaction. The central element of the designed platform consists on an intelligent digital kiosk which features a series of hardware and software components for sensing different environmental conditions, multimodal interaction with users and for conveying the captured data to the Cloud.
    [Show full text]
  • Product Brochure
    All-in-one software for professional Digital Signage and secure public computers, displays, tablets and kiosks www.sitekiosk.com TABLE OF CONTENTS I. Overview WhatisSiteKiosk?4 PROTECT–ReliableProtectionforyourDevices5 MANAGE– CentralizedRemoteManagement&Monitoring8 SHOW–DigitalSignage&SelfServicesimplified11 II. Setup & Customization Setup–Quickandeasysetupwithoutanyprogrammingknowledge15 SiteKioskObjectModel–Forcomplexapplicationscenarios16 III. Versions & System Requirements LicenseComparisonSiteKioskCloud&On-Premise18 SystemRequirements&FunctionalitySiteKioskCloud&On-Premise19 SystemRequirementsSiteKioskWindows&Android20 SiteKioskWindows&Android:ComparisonofFeatures21 Free Trial 22 I. OVERVIEW WHAT IS SITEKIOSK? SiteKiosk is a software solution Design Custom Content that ensures public-access With SiteKiosk, you benefit SiteKiosk supports you in devices are tamper-proof and from a highly adaptable any scenario run in a reliable and stable content management system manner on Windows and (formerly SiteCaster) for Android. In addition to web- � Ticket machines, Kiosk & professional digital signage Internet terminals based content such as web- and Self-Service applications. sites, PDF or videos, any type SiteKiosk can be monitored � Window advertising & Digital Signage of application (e.g., mobile and operated by our remote apps, web apps or your own maintenance system (formerly � Automotive industry, applications) can be SiteRemote). Create and Logistics & Traffic securely integrated. update your own custom � Company access for Internet
    [Show full text]