Minimum & Recommended Technical Requirements

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Document Version: 1.0 Monday, 18 May 2020 Minimum & Recommended Technical Requirements You can access World Manager through a web browser on a desktop or laptop computer, or through our Mobile apps on your iOS or Android device. Regardless of the device, you choose to access the platform with, you'll need a reliable and stable internet connection. Before you jump on to the platform, check that you have the minimum required software. Desktop Requirements Browsers: The World Manager platform supports the following browsers: Supported browser Version Google Chrome Latest stable release (read more) — Download Mozilla Firefox Latest stable release (read more) — Download Apple Safari Latest stable release (read more) Microsoft Edge Latest stable release (read more) Microsoft Internet Explorer 11 Latest stable release (read more) Support will cease on September 2, 2020 Adobe Flash is also required in order to use the ACTIV Editor tool until the end of 2020. Note: Stable releases are the most recent, fully updated version of a web browser intended for most end-users. All of the browsers listed above have automatic updates enabled by default, so you should always be up-to-date and receive the best experience. Important: Please note, that logging into the platform via virtualisation or kiosk software such as Citrix or KioWare is not supported. If you experience any issues accessing the platform this way, please contact the vendor directly. Mobile Browser Requirements Operating System: Apple iOS 9.0+ (iPhone or iPad) or Google Android OS 6.0+ Note: Android OS 5.0+ will be un-supported from June 23, 2020. P a g e 1 | 2 Document Version: 1.0 Monday, 18 May 2020 Mobile App Requirements Operating System: Apple iOS 10.0+ (iPhone or iPad) or Google Android OS 5.0+ Note: Android OS 5.0+ will be un-supported from June 23, 2020 and iOS 10 and iOS 11 will be un-supported from September 2, 2020. Desktop Recommendations The minimum supported screen width for Desktop is 1600px. Windows: World Manager works best when using Google Chrome or Mozilla Firefox. Mac: World Manager works best when using Google Chrome, Mozilla Firefox or Safari. Mobile Recommendations We recommend using iOS 13+ or Android version 10.0+ to ensure your devices are running their best. Note: If you experience any issues with earlier mobile versions, the issue may be related to the operating system and not the World Manager® App. In all cases, we recommend updating to the latest available version of iOS or Android and a fresh install of your World Manager® App. Bandwidth Requirements There is no minimum bandwidth requirement for our platforms. Page load times are largely depended on the type and size of content you upload to the platform. If you upload large videos/images, then users will need to have enough bandwidth to deliver that content in a timely manner. As an example, if your Dashboard has a lot of image and video widgets, it will always load for everyone (regardless of bandwidth), but the quicker the connection, the quicker the page will load. Note: If you experience any slowness issues, please consult with your IT department first to ensure there is no issue with your connection. If the problem persists, then please contact our Support Team at [email protected]. P a g e 2 | 2 .

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