U.S. Self-Service Kiosks: January 2021 BCC Publishing Staff Report Code: IFT218A Additional segmentations and data sets available upon request. Email [email protected]. Table of Contents Chapter 1: Introduction ......................................................................................... 1 Study Goals and Objectives........................................................................................................................... 1 Scope of Report ............................................................................................................................................. 2 Reasons for Doing the Study ......................................................................................................................... 2 Intended Audiences ...................................................................................................................................... 2 Information Sources ...................................................................................................................................... 3 Methodology ................................................................................................................................................. 3 Analyst’s Credentials ..................................................................................................................................... 7 BCC Custom Research ................................................................................................................................... 7 Related BCC Research Reports...................................................................................................................... 7 Chapter 2: Summary and Highlights ....................................................................... 9 Chapter 3: U.S. Self-Service Kiosks: Market Overview .......................................... 12 History of Self-Service Kiosks ...................................................................................................................... 12 Adoption of Kiosks in Non-Traditional Industries ................................................................................... 12 Further Popularity of Small-Sized Models ............................................................................................... 13 Period of Acquisitions, Mergers and Partnerships .................................................................................. 13 Future of Self-Service Kiosks ....................................................................................................................... 13 Development of Artificial Intelligence-Based Self-Service Kiosks ........................................................... 14 Tablet Kiosks and All in One Computers - the Future of Self-Service? .................................................... 14 Impact of COVID-19 .................................................................................................................................... 16 Consumer Perception Towards Touchscreen Kiosks and Growth of Contactless Payments ................. 17 Growth in Demand for Touchless Kiosks ................................................................................................. 19 Increase in Usage of Mobile Phones for Self-Ordering ........................................................................... 20 Regulatory Impacts ..................................................................................................................................... 20 ADA & Accessibility .................................................................................................................................. 21 Recommendations by KMA for Accessible Kiosks Distribution ............................................................... 22 Access Board Regulations ........................................................................................................................ 22 PCI Regulations ........................................................................................................................................ 23 EMV Regulations ..................................................................................................................................... 24 HIPAA Regulations ................................................................................................................................... 25 FDA Regulations ...................................................................................................................................... 26 Market Drivers ............................................................................................................................................ 26 Self-Service Kiosks Enhance Consumer Experience in the QSR and Retail Segments ............................. 26 Self-Service Kiosks Increase Revenue and Reduce Operating Costs ....................................................... 27 Growth of Smart City Kiosks .................................................................................................................... 27 Increasing Demand for Contactless Payment ......................................................................................... 28 Market Restrains ......................................................................................................................................... 28 Increasing Cyberattacks .......................................................................................................................... 29 High Initial Costs ...................................................................................................................................... 29 Chapter 4: Self-Service Kiosk Market by Application ............................................ 31 Introduction ................................................................................................................................................ 31 Check-in Kiosks ............................................................................................................................................ 33 Self-Service Check-Out Kiosks ..................................................................................................................... 35 Ticketing Kiosks ........................................................................................................................................... 36 Self-Ordering Kiosks .................................................................................................................................... 37 Financial Services Kiosks ............................................................................................................................. 38 Bill Payment Kiosks ..................................................................................................................................... 39 Digital Signage Kiosks .................................................................................................................................. 40 Bitcoin Kiosks .............................................................................................................................................. 42 Temperature Screening Kiosks ................................................................................................................... 43 Others ......................................................................................................................................................... 44 Chapter 5: U.S Self-Service Kiosks Market, by End-Users ..................................... 48 Introduction ................................................................................................................................................ 48 Hospitality & Entertainment ....................................................................................................................... 50 Financial Services ........................................................................................................................................ 51 Medical/Healthcare .................................................................................................................................... 53 Benefits of Kiosk-Enabled Healthcare System ......................................................................................... 53 Applications of Self-Service Kiosks for Telemedicine .............................................................................. 53 Retail ........................................................................................................................................................... 54 Restaurants & Quick Service Restaurants ................................................................................................... 56 Travel & Transportation .............................................................................................................................. 58 Government ................................................................................................................................................ 59 Educational Institutions .............................................................................................................................. 61 Others ......................................................................................................................................................... 62 Chapter 6: Competitive Landscape .....................................................................