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Research Hype Cycle for Human Capital Management Software, 2011

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Research Hype Cycle for Human Capital Management Software, 2011 Research Publication Date: 2 August 2011 ID Number: G00215655 Hype Cycle for Human Capital Management Software, 2011, Thomas Otter, James Holincheck, Jeff Freyermuth The Hype Cycle for HCM software helps organizations with their HCM technology investments by providing insight into the maturity of key applications and technologies. © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp TABLE OF CONTENTS Analysis ....................................................................................................................................... 4 What You Need to Know .................................................................................................. 4 The Hype Cycle ............................................................................................................... 4 The Priority Matrix ............................................................................................................ 7 On the Rise ..................................................................................................................... 8 Mobile HCM ........................................................................................................ 8 Social Employee Recognition Systems ................................................................ 9 Alumni Community Management ....................................................................... 11 MDM of Human Resource Data ......................................................................... 12 Sales Performance Management....................................................................... 14 Compensation Management (Line Managers) ................................................... 15 HCM in Social Software ..................................................................................... 17 Social-Learning Platform ................................................................................... 18 Workforce Planning and Analysis ...................................................................... 19 Social Recruitment Software.............................................................................. 21 At the Peak .................................................................................................................... 22 Expertise Location and Management ................................................................. 22 HR Shared-Service-Center Tools ...................................................................... 24 Social Network Analysis .................................................................................... 25 HCM Visualization ............................................................................................. 26 Onboarding ....................................................................................................... 28 Succession Management .................................................................................. 29 Biometrics for Time and Attendance .................................................................. 31 Sliding Into the Trough ................................................................................................... 31 HRMS (SaaS) ................................................................................................... 31 Performance Appraisal/Assessment .................................................................. 33 Talent Management Suites ................................................................................ 34 Time and Labor Optimization ............................................................................. 35 Enterprise Workforce Management ................................................................... 36 Store Task Management ................................................................................... 38 Contingent Workforce Management................................................................... 39 Climbing the Slope ......................................................................................................... 40 HR Business Process Utility .............................................................................. 40 Immersive Learning Environments ..................................................................... 42 Sales Training Solutions .................................................................................... 43 Hiring and Recruiting Outsourcing ..................................................................... 45 Manager Self-Service (HCM) ............................................................................. 46 Sales Incentive Compensation Management ..................................................... 48 Workforce Analytics ........................................................................................... 50 Workforce Management Systems for the Warehouse ........................................ 51 Entering the Plateau ...................................................................................................... 53 Benefits Administration Outsourcing .................................................................. 53 Compensation Management (Compensation Professional) ................................ 55 Employee Self-Service ...................................................................................... 56 Payroll Outsourcing ........................................................................................... 57 Applicant Tracking ............................................................................................. 58 Travel Expense Management ............................................................................ 60 Appendixes .................................................................................................................... 63 Hype Cycle Phases, Benefit Ratings and Maturity Levels .................................. 65 Recommended Reading ............................................................................................................. 66 Publication Date: 2 August 2011/ID Number: G00215655 Page 2 of 68 © 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. LIST OF TABLES Table 1. Hype Cycle Phases....................................................................................................... 65 Table 2. Benefit Ratings ............................................................................................................. 65 Table 3. Maturity Levels ............................................................................................................. 66 LIST OF FIGURES Figure 1. Hype Cycle for Human Capital Management Software, 2011 ......................................... 6 Figure 2. Priority Matrix for Human Capital Management Software, 2011 ...................................... 8 Figure 3. Hype Cycle for Human Capital Management Software, 2010 ....................................... 63 Publication Date: 2 August 2011/ID Number: G00215655 Page 3 of 68 © 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. ANALYSIS What You Need to Know The Hype Cycle for Human Capital Management (HCM) Software helps buyers understand the maturity of these capabilities in talent management, workforce management and administrative HR. The HCM software market continues to evolve, and is being increasingly disrupted by new solutions and vendors, and market consolidation. Social media, software as a service (SaaS) and mobile technology have altered the HCM technology landscape. The disruption is not just in the edge processes, but also in the core of HR management systems (HRMSs). Many organizations are reassessing their older administrative systems, and deploying newer alternatives. The "traditional" HRMSs are now off the Hype Cycle, and a lot of the new license spending is going to a new wave of vendors. We have seen a significant shift in deployment patterns, as SaaS vendors grow at the expense of on-premises offerings. The Hype Cycle HCM software includes (see "Technology Overview for U.S. Midmarket Human Capital Management Solutions"): Administrative applications (personnel, travel expenses, payroll and benefits management,
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