The 2012 Global Outsourcing 100® Sub-Lists • Best 10 Overall • By Industry Focus • By Service Area • By Region Served • Honors and Highlights
Best 10
Leaders in Overall Revenue Rising Stars in Overall Revenue Leaders in Revenue Growth
Accenture Emerio GlobeSoft Aegis
ADP Endava Altisource
Compass Group Freeborders China Talent Group
CSC GeBBS Healthcare Solutions Ci&T
Getronics Workspace Alliance NETAS EPAM Systems
HP Enterprise Services Scicom Grupo ASSA
Infosys SoftServe Integreon Managed Solutions
ISS Symphony House Berhad Long View Systems
Sodexo Synygy VanceInfo
Wipro Technologies Xceed Wicresoft Rising Stars in Number of Rising Stars in Revenue Growth Leaders in Number of Employees Employees
Bleum Accenture Azure Knowledge Corporation
Cross-Tab Marketing Services Aegis Emerio GlobeSoft
eMids Technologies Compass Group Freeborders
First Line Software Convergys GeBBS Healthcare Solutions
GeBBS Healthcare Solutions CSC Nagarro
Island Logic HCL Technologies Scicom
National Medical Billing Services Infosys SoftServe
ReSource Pro ISS Symphony House Berhad
SoftServe Sodexo Ugam Solutions
Systems In Motion Wipro Technologies Xceed Leaders in No. of Centers Leaders in Employee Growth Rising Stars in Employee Growth Worldwide
Altisource AbsolutData CBRE Colliers Global Corporate
Cassidy Turley Cross-Tab Marketing Services Solutions
ChinaSoft International CrysTelCall Compass Group
Ci&T eMids Technologies Diebold Integrated Services
Diebold Integrated Services First Line Software EMCOR Group
Globant Freeborders ISS
TeleTech GeBBS Healthcare Solutions NCR
The Millennium Group Island Logic Newmark Knight Frank
Wicresoft National Medical Billing Services Océ Business Services
Xchanging Systems In Motion Sodexo
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Companies with Most Company CSR in Outsourcing Rising Stars in No. of Centers Worldwide Presence
Artezio CBRE Accenture Colliers Global Corporate
Auriga Solutions CBRE
Azure Knowledge Corporation Compass Group CGI Group
Freeborders Diebold Colliers Global Corporate Solutions
Intetics ISS Compass Group
Itransition Johnson Controls Genpact
Nagarro Jones Lang LaSalle hiSoft Technology International
SaM Solutions NCR Infosys
SoftServe Newmark Knight Frank Johnson Controls
Ugam Solutions Sodexo Jones Lang LaSalle
By Industry Focus – Best 5
Leaders - Pharmaceutical Leaders - Automotive Rising Stars - Entertainment & Media
Ci&T Aditya Birla Minacs DATROSE
Johnson Controls Advanced Technology Services Endava
Jones Lang LaSalle Ericpol Telecom First Line Software Kelly Outsourcing and Consulting
Group Luxoft Softjourn
LeasePlan USA Neusoft Rising Stars – Financial Services Rising Stars - Services Rising Stars – Telecommunications (Insurance)
AbsolutData Freeborders Reksoft
Cross-Tab Marketing Services GeBBS Healthcare Solutions Scicom
Grupo Prominente ReSource Pro Synygy
Harbinger Systems Symphony BPO Solutions TEAM International
TEAM International Synygy Xceed Companies – Real Estate (Construction, Companies - Education Companies – Air Transportation Transaction)
Altisource Compass Group Hexaware Technologies
Donnelley Global Outsourcing Hanu Software Infotech Enterprises
EMCOR Group Indecomm Global Services NIIT Technologies
Grupo Prominente Island Logic Scicom
Sodexo
Companies - Oil & Natural Gas Companies - Utilities
CIeNET International Collabera
Getronics Workspace Alliance EXL Service Kelly Outsourcing and Consulting
Group Grupo Prominente
Long View Systems ISS
Neoris WNS Global Services
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By Industry Focus – Best 10
Leaders – Entertainment & Media Leaders - Services Leaders - Health Care
Amdocs Cassidy Turley ADP
AppLabs Ceridian Aegis Colliers Global Corporate
Concentrix Solutions CBRE
Cybage Software Compass Group Compass Group
Dextrys Diebold Integrated Services Firstsource
EPAM Systems Donlen HGS
Globant NCR Lionbridge
MERA Océ Business Services Neusoft
PCCW Solutions Sodexo Sodexo
SPi Global TIVIT Syntel Rising Stars – Financial Services Rising Stars – Retail & Consumer Goods Rising Stars – Health Care (Banking, Markets)
AbsolutData API Outsourcing Artezio
API Outsourcing Artezio Auriga
Bleum Bleum Azure Knowledge Corporation
Cross-Tab Marketing Services CrysTelCall DATROSE
CrysTelCall Emerio GlobeSoft eMids Technologies
DATROSE Endava GeBBS Healthcare Solutions
Intetics Freeborders Harbinger Systems National Medical Billing
Itransition LegalBase Services
LegalBase SaM Solutions SoftServe
Nagarro SoftServe Ugam Solutions
By Industry Focus – Best 20
Leaders – Financial Services Leaders – Financial Services Leaders - Retail & Consumer Goods (Banking, Markets) (Insurance)
Accenture Accenture Altisource Banner Managed
ADP Aegis Communication
Cassidy Turley Amdocs Birlasoft
Ceridian Capgemini BRQ IT Services
Ci&T CBRE Ci&T
Colliers Global Corporate Solutions CGI Group CSC
Grupo ASSA Convergys Donnelley Global Outsourcing
HGS Diebold Integrated Services EXL Service
ICG Commerce Firstsource Genpact
iGATE Patni Genpact iGATE Patni
Infosys Getronics Workspace Alliance Mastek
ITC Infotech HCL Technologies NIIT Technologies
LeasePlan USA iGATE Patni Oracle Financial Services BPO Pitney Bowes Management
NCR Infosys Services
Neoris ISS SEI
Sutherland Global Services Jones Lang LaSalle SPi Global
transcosmos NCR Syntel
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Unisys TeleTech Williams Lea
Williams Lea Wipro Technologies WNS Global Services
Zensar Technologies Xchanging Xchanging Leaders – Technology (Hardware & Leaders – Discrete Leaders – Telecommunications Software) Manufacturing
Aon Hewitt Accenture ADP
CBRE Aegis Capgemini
Concentrix Amdocs Ceridian Colliers Global Corporate
Convergys Aon Hewitt Solutions
Diebold Integrated Services CGI Group CSC
Donlen Convergys EMCOR Group
EPAM Systems Firstsource Genpact
Getronics Workspace Alliance HCL Technologies HCL Technologies hiSoft Technology
hiSoft Technology International HGS International
Infotech Enterprises Insigma Infosys
Inspur Inspur Infotech Enterprises
Johnson Controls Lionbridge Inspur
Jones Lang LaSalle Luxoft ITC Infotech
Lionbridge Neusoft Johnson Controls
Newmark Knight Frank Newmark Knight Frank Neoris
Softtek PCCW Solutions Océ Business Services
Sutherland Global Services Sutherland Global Services Softtek
TeleTech TeleTech TIVIT
transcosmos VanceInfo Wipro Technologies
VanceInfo Wipro Technologies Zensar Technologies Rising Stars – Technology (Hardware & Companies - Government (all levels) Software)
AbsolutData Capgemini
Auriga CGI Group
Bleum ChinaSoft International
Cross-Tab Marketing Services CrysTelCall
Emerio GlobeSoft CSC
First Line Software EMCOR Group
Hanu Software Emerio GlobeSoft
Harbinger Systems First Line Software
Intetics HP Enterprise Services
Island Logic Insigma
Itransition ISS
Nagarro Mastek
NETAS NCS
Reksoft PCCW Solutions Pitney Bowes Management
SaM Solutions Services
Scicom TCI BPO
SoftServe Unisys
Symphony BPO Solutions VADS BPO
TEAM International Wicresoft
Xceed Xceed
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By Service Area – Best 5
Rising Stars – Customer Rising Stars – Human Resources Leaders - Administrative Services Relationship Management Services Services
Aon Hewitt Azure Knowledge Corporation DATROSE
Océ Business Services CrysTelCall Emerio GlobeSoft
tgestiona Grupo Prominente Scicom
The Millennium Group Scicom Synygy
Towers Watson Symphony BPO Solutions TEAM International Rising Stars – Transaction Processing Companies - Sales Services Companies - Legal Services
Bleum Concentrix Donnelley Global Outsourcing
Emerio GlobeSoft Convergys Integreon Managed Solutions
Grupo Prominente CrysTelCall LegalBase
Scicom Sitel
Xceed TeleTech
By Service Area – Best 10
Leaders - Real Estate & Capital Asset Leaders - Document Management Leaders – Corporate Services Mgt. Services Services
Altisource Banner Managed Communication Cassidy Turley Colliers Global Corporate
Cassidy Turley Donnelley Global Outsourcing Solutions
CBRE IBA Group Donlen
Colliers Global Corporate Solutions Integreon Managed Solutions ICG Commerce
Johnson Controls Océ Business Services Indecomm Global Services Pitney Bowes Management
Jones Lang LaSalle Services Jones Lang LaSalle
LeasePlan USA SPi Global LeasePlan USA
Newmark Knight Frank TCI BPO Newmark Knight Frank
Sodexo The Millennium Group Williams Lea
Williams Lea Xchanging Leaders – Human Resources Rising Stars – Research & Companies – Marketing Services Services Development Services
AbsolutData Accenture Artezio
Banner Managed Communication ADP Auriga
Ci&T Aon Hewitt Bleum
Concentrix Ceridian First Line Software
Cross-Tab Marketing Services China Talent Group Harbinger Systems
ICG Commerce Hexaware Technologies Intetics Kelly Outsourcing and Consulting
Johnson Controls Group Itransition
Sodexo Towers Watson SaM Solutions
transcosmos VADS BPO SoftServe
Williams Lea Wicresoft TEAM International
Rising Stars – Industry-Specific Services
GeBBS Healthcare Solutions
Hanu Software
Intetics
Island Logic
Itransition
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National Medical Billing Services
NETAS
ReSource Pro
SoftServe
By Service Area – Best 20
Leaders – Information/Comm. Leaders – Transaction Processing Leaders - Industry-Specific Services Technology Services Services
ADP Accenture ADP
Amdocs Aegis Ceridian
CGI Group Amdocs CGI Group
Compass Group Capgemini Diebold Integrated Services
CSC CGI Group Firstsource
Diebold Integrated Services CSC Genpact
Firstsource EPAM Systems Hexaware Technologies
HCL Technologies Genpact HGS
HGS Getronics Workspace Alliance hiSoft Technology International
HP Enterprise Services iGATE Patni Indecomm Global Services
Infosys Infosys Infosys
Insigma NCR Lionbridge
Luxoft Neusoft NCR
NCR PCCW Solutions Softtek
Neusoft Syntel SPi Global
PCCW Solutions TeleTech Syntel
Sutherland Global Services TIVIT TIVIT
Syntel VanceInfo Unisys
WNS Global Services Wipro Technologies VADS BPO
Zensar Technologies Xchanging Xchanging Leaders – Customer Relationship Mgt. Leaders – Research & Development Rising Stars - Information/Comm. Services Services Technology Services
Aditya Birla Minacs Achievo Artezio
Aegis AppLabs Auriga
Altisource ChinaSoft International Bleum
Amdocs Ci&T Emerio GlobeSoft
Capgemini CIeNET International eMids Technologies
China Talent Group Cybage Software Endava
Concentrix Dextrys First Line Software
Convergys Ericpol Telecom Freeborders
Cybage Software hiSoft Technology International Grupo Prominente
Diebold Integrated Services IBA Group Harbinger Systems
Donlen Infotech Enterprises Intetics
Firstsource Insigma Itransition
HCL Technologies Lionbridge Nagarro
HGS Long View Systems Reksoft
ITC Infotech Luxoft SaM Solutions
SPi Global MERA Softjourn
Sutherland Global Services MindTree SoftServe
TeleTech Neusoft Synygy
transcosmos Persistent Systems TEAM International
WNS Global Services VanceInfo Xceed
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Companies – Financial Management Services
Accenture
Aditya Birla Minacs
Aegis
Altisource
Capgemini
Convergys
Datamatics Global Services
DATROSE
Donnelley Global Outsourcing
eClerx Services
Evalueserve
EXL Service
Genpact
HCL Technologies
Oracle Financial Services BPO
Quatrro
SEI
Sutherland Global Services
tgestiona
WNS Global Services
By Region Served – Best 5
Leaders in Australia/New Zealand Leaders in Mexico Leaders in Central Asia
Aegis Advanced Technology Services Dextrys
Colliers Global Corporate Solutions Donlen ISS
iGATE Patni Neoris Sitel
NCS Softtek Sutherland Global Services
Xchanging TeleTech
Rising Stars in Southeast Asia Rising Stars in Russia Rising Stars in Canada
Emerio GlobeSoft Artezio CrysTelCall
Island Logic Auriga DATROSE
Scicom First Line Software GeBBS Healthcare Solutions
Symphony BPO Solutions Reksoft NETAS
Emerio GlobeSoft SaM Solutions Xceed
Employees in Russia
Auriga
Exigen Services
First Line Software
MERA
Reksoft
©2012 IAOP All Rights Reserved
By Region Served – Best 10
Leaders in China Leaders in South/Central America Rising Stars in UK
Colliers Global Corporate Solutions BRQ IT Services AbsolutData
hiSoft Technology International Ci&T Bleum
Insigma Diebold Integrated Services Cross-Tab Marketing Services
Inspur Globant Harbinger Systems
Jones Lang LaSalle Grupo ASSA Intetics
NCS Softtek Itransition
Neusoft TCI BPO LegalBase
PCCW Solutions tgestiona Scicom
transcosmos TIVIT Systems In Motion
VanceInfo Unisys Ugam Solutions
Companies in Japan Companies in Eastern Europe Employees in Eastern Europe
Achievo AppLabs Artezio
Bleum eClerx Services Endava
ChinaSoft International EPAM Systems EPAM Systems
hiSoft Technology International Ericpol Telecom Ericpol Telecom
Insigma IBA Group IBA Group Kelly Outsourcing and Consulting
Inspur Group Intetics
Neusoft Luxoft Itransition
Symphony BPO Solutions SoftServe Luxoft
transcosmos tgestiona SoftServe
Wicresoft Unisys TEAM International
Employees in China
China Talent Group
ChinaSoft International
CIeNET International
hiSoft Technology International
Insigma
Inspur
Neusoft
PCCW Solutions
VanceInfo
Wicresoft
By Region Served – Best 20
Leaders in US Leaders in UK Leaders in Western Europe
Accenture Accenture Accenture
Aegis Capgemini Amdocs
Amdocs Cassidy Turley Capgemini
CBRE Ceridian CBRE
Colliers Global Corporate Solutions Compass Group CGI Group Colliers Global Corporate
Compass Group Donnelley Global Outsourcing Solutions
Convergys Firstsource Compass Group
CSC HCL Technologies Convergys
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Diebold Integrated Services HP Enterprise Services CSC
Firstsource iGATE Patni Genpact
Genpact Infosys HCL Technologies
HCL Technologies ISS Infosys
iGATE Patni Johnson Controls ISS
Infosys Lionbridge Johnson Controls
Jones Lang LaSalle Newmark Knight Frank Jones Lang LaSalle
NCR Sodexo NCR
Sodexo Syntel Sodexo
Sutherland Global Services Williams Lea Sutherland Global Services
TeleTech WNS Global Services Wipro Technologies
Wipro Technologies Xchanging Xchanging
Companies in China Leaders in Canada Rising Stars in US
China Talent Group Achievo AbsolutData
ChinaSoft International Aditya Birla Minacs API Outsourcing
CIeNET International ADP Artezio
Dextrys Altisource Auriga
Freeborders Aon Hewitt Bleum
Getronics Workspace Alliance CBRE Cross-Tab Marketing Services
hiSoft Technology International Ceridian DATROSE
ICG Commerce CGI Group eMids Technologies
Insigma Ci&T Freeborders
Inspur Donlen Harbinger Systems
Jones Lang LaSalle EMCOR Group Intetics
NCS Infotech Enterprises Island Logic Kelly Outsourcing and Consulting
Neusoft Group Itransition
PCCW Solutions Long View Systems Nagarro National Medical Billing
transcosmos MERA Services
VanceInfo NCO Group NETAS
Wicresoft Océ Business Services ReSource Pro Pitney Bowes Management
Services Softjourn
SEI SoftServe
SourceRight Synygy
Rising Stars in Western Europe Companies in India Employees in US
AbsolutData Aditya Birla Minacs ADP
Artezio Aegis Amdocs
Auriga Azure Knowledge Corporation Aon Hewitt
Azure Knowledge Corporation Birlasoft Cassidy Turley
Cross-Tab Marketing Services Collabera CBRE
Endava Datamatics Global Services Ceridian Colliers Global Corporate
First Line Software Diebold Integrated Services Solutions
Freeborders Firstsource Compass Group
Intetics Genpact Convergys
Itransition Hanu Software CSC
LegalBase Harbinger Systems Diebold Integrated Services
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Nagarro HGS Donlen
Reksoft HP Enterprise Services EMCOR Group
SaM Solutions Indecomm Global Services HP Enterprise Services
Softjourn Mastek Jones Lang LaSalle
SoftServe Oracle Financial Services BPO NCR
Symphony BPO Solutions Wipro Technologies Newmark Knight Frank
Synygy Océ Business Services Pitney Bowes Management
TEAM International Services
Xceed Sodexo
Honors and Highlights
Top List Climbers Year to Year New to List in 2012 Rising Stars to Leaders
Altisource ADP BRQ IT Services
AppLabs Banner Managed Communication China Talent Group
Birlasoft Compass Group CIeNET International
BRQ IT Services CrysTelCall Ericpol Telecom
Cassidy Turley Endava Globant
Ci&T First Line Software Grupo ASSA
CIeNET International Getronics Workspace Alliance
Concentrix Hanu Software
EPAM Systems Harbinger Systems
Firstsource Infotech Enterprises
HCL Technologies Island Logic Kelly Outsourcing and Consulting
iGATE Patni Group
Indecomm Global Services LeasePlan USA
Long View Systems National Medical Billing Services
Luxoft NETAS
Newmark Knight Frank Systems In Motion Pitney Bowes Management Services tgestiona Sutherland Global Services TeleTech VADS BPO
Multi-Year Winners These companies have appeared on the Global Outsourcing 100 list each year since its inception. Accenture, Amdocs, Bleum, Capgemini, Ceridian, CGI Group, Colliers Global Corporate Solutions, EMCOR Group, Genpact, HCL Technologies, hiSoft Technology International, Johnson Controls , iGATE Patni, Sodexo, SPi Global, Unisys, and Wipro Technologies
The 2013 Global Outsourcing 100 applications will be open on September 1, 2012 at www.iaop.org. Contact Pam O’Dell at [email protected] for full program details.
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