The 2012 Global Outsourcing 100® Sub-Lists • Best 10 Overall • By Industry Focus • By Service Area • By Region Served • Honors and Highlights

Best 10

Leaders in Overall Revenue Rising Stars in Overall Revenue Leaders in Revenue Growth

Accenture Emerio GlobeSoft Aegis

ADP Endava Altisource

Compass Group Freeborders China Talent Group

CSC GeBBS Healthcare Solutions Ci&T

Getronics Workspace Alliance NETAS EPAM Systems

HP Enterprise Services Scicom Grupo ASSA

Infosys SoftServe Integreon Managed Solutions

ISS Symphony House Berhad Long View Systems

Sodexo Synygy VanceInfo

Wipro Technologies Xceed Wicresoft Rising Stars in Number of Rising Stars in Revenue Growth Leaders in Number of Employees Employees

Bleum Azure Knowledge Corporation

Cross-Tab Marketing Services Aegis Emerio GlobeSoft

eMids Technologies Compass Group Freeborders

First Line Software Convergys GeBBS Healthcare Solutions

GeBBS Healthcare Solutions CSC Nagarro

Island Logic HCL Technologies Scicom

National Medical Billing Services Infosys SoftServe

ReSource Pro ISS Symphony House Berhad

SoftServe Sodexo Ugam Solutions

Systems In Motion Wipro Technologies Xceed Leaders in No. of Centers Leaders in Employee Growth Rising Stars in Employee Growth Worldwide

Altisource AbsolutData CBRE Colliers Global Corporate

Cassidy Turley Cross-Tab Marketing Services Solutions

ChinaSoft International CrysTelCall Compass Group

Ci&T eMids Technologies Diebold Integrated Services

Diebold Integrated Services First Line Software EMCOR Group

Globant Freeborders ISS

TeleTech GeBBS Healthcare Solutions NCR

The Millennium Group Island Logic Newmark Knight Frank

Wicresoft National Medical Billing Services Océ Business Services

Xchanging Systems In Motion Sodexo

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Companies with Most Company CSR in Outsourcing Rising Stars in No. of Centers Worldwide Presence

Artezio CBRE Accenture Colliers Global Corporate

Auriga Solutions CBRE

Azure Knowledge Corporation Compass Group CGI Group

Freeborders Diebold Colliers Global Corporate Solutions

Intetics ISS Compass Group

Itransition Johnson Controls Genpact

Nagarro Jones Lang LaSalle hiSoft Technology International

SaM Solutions NCR Infosys

SoftServe Newmark Knight Frank Johnson Controls

Ugam Solutions Sodexo Jones Lang LaSalle

By Industry Focus – Best 5

Leaders - Pharmaceutical Leaders - Automotive Rising Stars - Entertainment & Media

Ci&T Aditya Birla Minacs DATROSE

Johnson Controls Advanced Technology Services Endava

Jones Lang LaSalle Ericpol Telecom First Line Software Kelly Outsourcing and Consulting

Group Luxoft Softjourn

LeasePlan USA Rising Stars – Rising Stars - Services Rising Stars – Telecommunications ()

AbsolutData Freeborders Reksoft

Cross-Tab Marketing Services GeBBS Healthcare Solutions Scicom

Grupo Prominente ReSource Pro Synygy

Harbinger Systems Symphony BPO Solutions TEAM International

TEAM International Synygy Xceed Companies – Real Estate (Construction, Companies - Education Companies – Air Transportation Transaction)

Altisource Compass Group Hexaware Technologies

Donnelley Global Outsourcing Hanu Software Infotech Enterprises

EMCOR Group Indecomm Global Services NIIT Technologies

Grupo Prominente Island Logic Scicom


Companies - Oil & Natural Gas Companies - Utilities

CIeNET International Collabera

Getronics Workspace Alliance EXL Service Kelly Outsourcing and Consulting

Group Grupo Prominente

Long View Systems ISS

Neoris WNS Global Services

©2012 IAOP All Rights Reserved

By Industry Focus – Best 10

Leaders – Entertainment & Media Leaders - Services Leaders - Health Care

Amdocs Cassidy Turley ADP

AppLabs Ceridian Aegis Colliers Global Corporate

Concentrix Solutions CBRE

Cybage Software Compass Group Compass Group

Dextrys Diebold Integrated Services Firstsource

EPAM Systems Donlen HGS

Globant NCR Lionbridge

MERA Océ Business Services Neusoft

PCCW Solutions Sodexo Sodexo

SPi Global TIVIT Syntel Rising Stars – Financial Services Rising Stars – & Consumer Goods Rising Stars – Health Care (Banking, Markets)

AbsolutData API Outsourcing Artezio

API Outsourcing Artezio Auriga

Bleum Bleum Azure Knowledge Corporation

Cross-Tab Marketing Services CrysTelCall DATROSE

CrysTelCall Emerio GlobeSoft eMids Technologies

DATROSE Endava GeBBS Healthcare Solutions

Intetics Freeborders Harbinger Systems National Medical Billing

Itransition LegalBase Services

LegalBase SaM Solutions SoftServe

Nagarro SoftServe Ugam Solutions

By Industry Focus – Best 20

Leaders – Financial Services Leaders – Financial Services Leaders - Retail & Consumer Goods (Banking, Markets) (Insurance)

Accenture Accenture Altisource Banner Managed

ADP Aegis Communication

Cassidy Turley Amdocs Birlasoft

Ceridian Capgemini BRQ IT Services


Colliers Global Corporate Solutions CGI Group CSC

Grupo ASSA Convergys Donnelley Global Outsourcing

HGS Diebold Integrated Services EXL Service

ICG Commerce Firstsource Genpact

iGATE Patni Genpact iGATE Patni

Infosys Getronics Workspace Alliance Mastek

ITC Infotech HCL Technologies NIIT Technologies

LeasePlan USA iGATE Patni Oracle Financial Services BPO Pitney Bowes Management

NCR Infosys Services

Neoris ISS SEI

Sutherland Global Services Jones Lang LaSalle SPi Global

transcosmos NCR Syntel

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Unisys TeleTech Williams Lea

Williams Lea Wipro Technologies WNS Global Services

Zensar Technologies Xchanging Xchanging Leaders – Technology (Hardware & Leaders – Discrete Leaders – Telecommunications Software) Manufacturing

Aon Hewitt Accenture ADP

CBRE Aegis Capgemini

Concentrix Amdocs Ceridian Colliers Global Corporate

Convergys Solutions

Diebold Integrated Services CGI Group CSC

Donlen Convergys EMCOR Group

EPAM Systems Firstsource Genpact

Getronics Workspace Alliance HCL Technologies HCL Technologies hiSoft Technology

hiSoft Technology International HGS International

Infotech Enterprises Insigma Infosys

Inspur Infotech Enterprises

Johnson Controls Lionbridge Inspur

Jones Lang LaSalle Luxoft ITC Infotech

Lionbridge Neusoft Johnson Controls

Newmark Knight Frank Newmark Knight Frank Neoris

Softtek PCCW Solutions Océ Business Services

Sutherland Global Services Sutherland Global Services Softtek

TeleTech TeleTech TIVIT

transcosmos VanceInfo Wipro Technologies

VanceInfo Wipro Technologies Zensar Technologies Rising Stars – Technology (Hardware & Companies - Government (all levels) Software)

AbsolutData Capgemini

Auriga CGI Group

Bleum ChinaSoft International

Cross-Tab Marketing Services CrysTelCall

Emerio GlobeSoft CSC

First Line Software EMCOR Group

Hanu Software Emerio GlobeSoft

Harbinger Systems First Line Software

Intetics HP Enterprise Services

Island Logic Insigma

Itransition ISS

Nagarro Mastek


Reksoft PCCW Solutions Pitney Bowes Management

SaM Solutions Services

Scicom TCI BPO

SoftServe Unisys

Symphony BPO Solutions VADS BPO

TEAM International Wicresoft

Xceed Xceed

©2012 IAOP All Rights Reserved

By Service Area – Best 5

Rising Stars – Customer Rising Stars – Human Resources Leaders - Administrative Services Relationship Management Services Services

Aon Hewitt Azure Knowledge Corporation DATROSE

Océ Business Services CrysTelCall Emerio GlobeSoft

tgestiona Grupo Prominente Scicom

The Millennium Group Scicom Synygy

Towers Watson Symphony BPO Solutions TEAM International Rising Stars – Transaction Processing Companies - Sales Services Companies - Legal Services

Bleum Concentrix Donnelley Global Outsourcing

Emerio GlobeSoft Convergys Integreon Managed Solutions

Grupo Prominente CrysTelCall LegalBase

Scicom Sitel

Xceed TeleTech

By Service Area – Best 10

Leaders - Real Estate & Capital Asset Leaders - Document Management Leaders – Corporate Services Mgt. Services Services

Altisource Banner Managed Communication Cassidy Turley Colliers Global Corporate

Cassidy Turley Donnelley Global Outsourcing Solutions

CBRE IBA Group Donlen

Colliers Global Corporate Solutions Integreon Managed Solutions ICG Commerce

Johnson Controls Océ Business Services Indecomm Global Services Pitney Bowes Management

Jones Lang LaSalle Services Jones Lang LaSalle

LeasePlan USA SPi Global LeasePlan USA

Newmark Knight Frank TCI BPO Newmark Knight Frank

Sodexo The Millennium Group Williams Lea

Williams Lea Xchanging Leaders – Human Resources Rising Stars – Research & Companies – Marketing Services Services Development Services

AbsolutData Accenture Artezio

Banner Managed Communication ADP Auriga

Ci&T Aon Hewitt Bleum

Concentrix Ceridian First Line Software

Cross-Tab Marketing Services China Talent Group Harbinger Systems

ICG Commerce Hexaware Technologies Intetics Kelly Outsourcing and Consulting

Johnson Controls Group Itransition

Sodexo SaM Solutions

transcosmos VADS BPO SoftServe

Williams Lea Wicresoft TEAM International

Rising Stars – Industry-Specific Services

GeBBS Healthcare Solutions

Hanu Software


Island Logic


©2012 IAOP All Rights Reserved

National Medical Billing Services


ReSource Pro


By Service Area – Best 20

Leaders – Information/Comm. Leaders – Transaction Processing Leaders - Industry-Specific Services Technology Services Services

ADP Accenture ADP

Amdocs Aegis Ceridian

CGI Group Amdocs CGI Group

Compass Group Capgemini Diebold Integrated Services

CSC CGI Group Firstsource

Diebold Integrated Services CSC Genpact

Firstsource EPAM Systems Hexaware Technologies

HCL Technologies Genpact HGS

HGS Getronics Workspace Alliance hiSoft Technology International

HP Enterprise Services iGATE Patni Indecomm Global Services

Infosys Infosys Infosys

Insigma NCR Lionbridge

Luxoft Neusoft NCR

NCR PCCW Solutions Softtek

Neusoft Syntel SPi Global

PCCW Solutions TeleTech Syntel

Sutherland Global Services TIVIT TIVIT

Syntel VanceInfo Unisys

WNS Global Services Wipro Technologies VADS BPO

Zensar Technologies Xchanging Xchanging Leaders – Customer Relationship Mgt. Leaders – Research & Development Rising Stars - Information/Comm. Services Services Technology Services

Aditya Birla Minacs Achievo Artezio

Aegis AppLabs Auriga

Altisource ChinaSoft International Bleum

Amdocs Ci&T Emerio GlobeSoft

Capgemini CIeNET International eMids Technologies

China Talent Group Cybage Software Endava

Concentrix Dextrys First Line Software

Convergys Ericpol Telecom Freeborders

Cybage Software hiSoft Technology International Grupo Prominente

Diebold Integrated Services IBA Group Harbinger Systems

Donlen Infotech Enterprises Intetics

Firstsource Insigma Itransition

HCL Technologies Lionbridge Nagarro

HGS Long View Systems Reksoft

ITC Infotech Luxoft SaM Solutions

SPi Global MERA Softjourn

Sutherland Global Services MindTree SoftServe

TeleTech Neusoft Synygy

transcosmos Persistent Systems TEAM International

WNS Global Services VanceInfo Xceed

©2012 IAOP All Rights Reserved

Companies – Financial Management Services


Aditya Birla Minacs





Datamatics Global Services


Donnelley Global Outsourcing

eClerx Services


EXL Service


HCL Technologies

Oracle Financial Services BPO



Sutherland Global Services


WNS Global Services

By Region Served – Best 5

Leaders in Australia/New Zealand Leaders in Mexico Leaders in Central Asia

Aegis Advanced Technology Services Dextrys

Colliers Global Corporate Solutions Donlen ISS

iGATE Patni Neoris Sitel

NCS Softtek Sutherland Global Services

Xchanging TeleTech

Rising Stars in Southeast Asia Rising Stars in Russia Rising Stars in Canada

Emerio GlobeSoft Artezio CrysTelCall

Island Logic Auriga DATROSE

Scicom First Line Software GeBBS Healthcare Solutions

Symphony BPO Solutions Reksoft NETAS

Emerio GlobeSoft SaM Solutions Xceed

Employees in Russia


Exigen Services

First Line Software



©2012 IAOP All Rights Reserved

By Region Served – Best 10

Leaders in China Leaders in South/Central America Rising Stars in UK

Colliers Global Corporate Solutions BRQ IT Services AbsolutData

hiSoft Technology International Ci&T Bleum

Insigma Diebold Integrated Services Cross-Tab Marketing Services

Inspur Globant Harbinger Systems

Jones Lang LaSalle Grupo ASSA Intetics

NCS Softtek Itransition

Neusoft TCI BPO LegalBase

PCCW Solutions tgestiona Scicom

transcosmos TIVIT Systems In Motion

VanceInfo Unisys Ugam Solutions

Companies in Japan Companies in Eastern Europe Employees in Eastern Europe

Achievo AppLabs Artezio

Bleum eClerx Services Endava

ChinaSoft International EPAM Systems EPAM Systems

hiSoft Technology International Ericpol Telecom Ericpol Telecom

Insigma IBA Group IBA Group Kelly Outsourcing and Consulting

Inspur Group Intetics

Neusoft Luxoft Itransition

Symphony BPO Solutions SoftServe Luxoft

transcosmos tgestiona SoftServe

Wicresoft Unisys TEAM International

Employees in China

China Talent Group

ChinaSoft International

CIeNET International

hiSoft Technology International




PCCW Solutions



By Region Served – Best 20

Leaders in US Leaders in UK Leaders in Western Europe

Accenture Accenture Accenture

Aegis Capgemini Amdocs

Amdocs Cassidy Turley Capgemini

CBRE Ceridian CBRE

Colliers Global Corporate Solutions Compass Group CGI Group Colliers Global Corporate

Compass Group Donnelley Global Outsourcing Solutions

Convergys Firstsource Compass Group

CSC HCL Technologies Convergys

©2012 IAOP All Rights Reserved

Diebold Integrated Services HP Enterprise Services CSC

Firstsource iGATE Patni Genpact

Genpact Infosys HCL Technologies

HCL Technologies ISS Infosys

iGATE Patni Johnson Controls ISS

Infosys Lionbridge Johnson Controls

Jones Lang LaSalle Newmark Knight Frank Jones Lang LaSalle

NCR Sodexo NCR

Sodexo Syntel Sodexo

Sutherland Global Services Williams Lea Sutherland Global Services

TeleTech WNS Global Services Wipro Technologies

Wipro Technologies Xchanging Xchanging

Companies in China Leaders in Canada Rising Stars in US

China Talent Group Achievo AbsolutData

ChinaSoft International Aditya Birla Minacs API Outsourcing

CIeNET International ADP Artezio

Dextrys Altisource Auriga

Freeborders Aon Hewitt Bleum

Getronics Workspace Alliance CBRE Cross-Tab Marketing Services

hiSoft Technology International Ceridian DATROSE

ICG Commerce CGI Group eMids Technologies

Insigma Ci&T Freeborders

Inspur Donlen Harbinger Systems

Jones Lang LaSalle EMCOR Group Intetics

NCS Infotech Enterprises Island Logic Kelly Outsourcing and Consulting

Neusoft Group Itransition

PCCW Solutions Long View Systems Nagarro National Medical Billing

transcosmos MERA Services

VanceInfo NCO Group NETAS

Wicresoft Océ Business Services ReSource Pro Pitney Bowes Management

Services Softjourn

SEI SoftServe

SourceRight Synygy

Rising Stars in Western Europe Companies in India Employees in US

AbsolutData Aditya Birla Minacs ADP

Artezio Aegis Amdocs

Auriga Azure Knowledge Corporation Aon Hewitt

Azure Knowledge Corporation Birlasoft Cassidy Turley

Cross-Tab Marketing Services Collabera CBRE

Endava Datamatics Global Services Ceridian Colliers Global Corporate

First Line Software Diebold Integrated Services Solutions

Freeborders Firstsource Compass Group

Intetics Genpact Convergys

Itransition Hanu Software CSC

LegalBase Harbinger Systems Diebold Integrated Services

©2012 IAOP All Rights Reserved

Nagarro HGS Donlen

Reksoft HP Enterprise Services EMCOR Group

SaM Solutions Indecomm Global Services HP Enterprise Services

Softjourn Mastek Jones Lang LaSalle

SoftServe Oracle Financial Services BPO NCR

Symphony BPO Solutions Wipro Technologies Newmark Knight Frank

Synygy Océ Business Services Pitney Bowes Management

TEAM International Services

Xceed Sodexo

Honors and Highlights

Top List Climbers Year to Year New to List in 2012 Rising Stars to Leaders

Altisource ADP BRQ IT Services

AppLabs Banner Managed Communication China Talent Group

Birlasoft Compass Group CIeNET International

BRQ IT Services CrysTelCall Ericpol Telecom

Cassidy Turley Endava Globant

Ci&T First Line Software Grupo ASSA

CIeNET International Getronics Workspace Alliance

Concentrix Hanu Software

EPAM Systems Harbinger Systems

Firstsource Infotech Enterprises

HCL Technologies Island Logic Kelly Outsourcing and Consulting

iGATE Patni Group

Indecomm Global Services LeasePlan USA

Long View Systems National Medical Billing Services

Luxoft NETAS

Newmark Knight Frank Systems In Motion Pitney Bowes Management Services tgestiona Sutherland Global Services TeleTech VADS BPO

Multi-Year Winners These companies have appeared on the Global Outsourcing 100 list each year since its inception. Accenture, Amdocs, Bleum, Capgemini, Ceridian, CGI Group, Colliers Global Corporate Solutions, EMCOR Group, Genpact, HCL Technologies, hiSoft Technology International, Johnson Controls , iGATE Patni, Sodexo, SPi Global, Unisys, and Wipro Technologies

The 2013 Global Outsourcing 100 applications will be open on September 1, 2012 at Contact Pam O’Dell at [email protected] for full program details.

©2012 IAOP All Rights Reserved