The 2014 Global Outsourcing 100® Sub-Lists • Best 10 Overall • By Industry Focus • By Service Area • By Region Served • Honors and Highlights
Best 10
Leaders in Overall Revenue Rising Stars in Overall Revenue Leaders in Revenue Growth
Accenture Ajuba International Beyondsoft
ARAMARK Bleum Brookfield Global Relocation Services
Capgemini Clutch Group CGI
CGI Freeborders ChinaSoft International
HCL Technologies Itransition Diebold Integrated Services®
ISS ReSource Pro Endava Johnson Controls - Global WorkPlace
Solutions Symphony House MAYKOR
Jones Lang LaSalle Synygy Stefanini Tata Communications Transformation
NCR Services The Pythian Group Services
Unisys Xceed Towers Watson Rising Stars in Number of Rising Stars in Revenue Growth Leaders in Number of Employees Employees
2adpro Accenture Ajuba International
Clutch Group Aegis Bleum
CrysTelCall ARAMARK Freeborders
Elevate Capgemini Itransition
GP Solutions HCL Technologies Knoah Solutions
IQR Consulting ISS Miratech
Knoah Solutions Jones Lang LaSalle ReSource Pro
Rural Sourcing Serco Global Services SaM Solutions
Shinetech Software Sitel Symphony House
Talentica Software Sykes Enterprises Xceed Leaders in No. of Centers Leaders in Employee Growth Rising Stars in Employee Growth Worldwide
Brookfield Global Relocation Services 2adpro ARAMARK
BRQ IT Services Clutch Group Canon Business Process Services
CGI CrysTelCall Capgemini
Endava Elevate CBRE
FPT Software GP Solutions Colliers International
MAYKOR IQR Consulting Diebold Integrated Services®
Serco Global Services ProximityCR ISS Tata Communications Transformation
Services Rural Sourcing Jones Lang LaSalle
The Results Companies Talentica Software MAYKOR
Towers Watson The Pythian Group Newmark Grubb Knight Frank
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Rising Stars in No. of Centers CSR in Outsourcing Worldwide
Artezio Accenture
Clutch Group Aegis
Freeborders ARAMARK
Intetics Canon Business Process Services
Itransition Capgemini
LegalBase CBRE
Miratech ISS Johnson Controls - Global WorkPlace
SaM Solutions Solutions
Shinetech Software Mindtree
Softengi tgestiona
By Industry Focus – Best 5
Leaders – Oil & Natural Gas Leaders - Automotive Leaders - Education
CPA Global Group Aditya Birla Minacs ARAMARK Johnson Controls - Global WorkPlace
Solutions Brookfield Global Relocation Services iEnergizer/Aptara
Kelly Outsourcing and Consulting Group CIeNET International Indecomm Global Services
L&T Infotech Neusoft SPi Global
NEORIS TeleTech Rising Stars – Entertainment & Media Companies - Hospitality Companies – Air Transportation
DATROSE Banner Managed Communication Hexaware Technologies
First Line Software Cybage Software Infotech Enterprises
Itransition Freeborders IQR Consulting
Oxagile IQR Consulting WNS Global Services
Softjourn Shinetech Software Companies - Real Estate Companies - Utilities (Construction, Transaction)
API Outsourcing Altisource
EXL Cassidy Turley
Ness Technologies Prominente
Prominente RR Donnelley Global Outsourcing
WNS Global Services Sigma Ukraine
By Industry Focus – Best 10
Leaders – Entertainment & Media Leaders – Health Care Rising Stars – Telecommunications
ARAMARK Aegis Artezio
Concentrix CBRE CrysTelCall
Cybage Software EXL Itransition
Datamatics Global Services Firstsource Miratech
iEnergizer/Aptara HCL Technologies Oxagile
MERA HGS Reksoft
Quatrro Neusoft Rimhub
Sitel SoftServe Synygy
SPi Global SPi Global TEAM International Services
The Results Companies Syntel Xceed
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Virtusa Rising Stars – Financial Services Rising Stars – Retail & Consumer Goods Companies - Pharmaceuticals (Banking, Markets)
2adpro Auriga Brookfield Global Relocation Services
Artezio Bleum CI&T
Bleum Clutch Group Clutch Group
CrysTelCall GP Solutions CPA Global Group
DATROSE LegalBase Elevate
Freeborders Miratech Flexim International Johnson Controls - Global WorkPlace
Knoah Solutions Reksoft Solutions
LegalBase SaM Solutions Kelly Outsourcing and Consulting Group
Rural Sourcing ServicEngineBPO LeasePlan USA
Softengi Synygy
By Industry Focus – Best 20
Leaders – Financial Services Leaders - Retail & Consumer Goods Leaders – Financial Services (Insurance) (Banking, Markets)
Accenture Accenture Altisource
Aditya Birla Minacs Capgemini Banner Managed Communication
Banner Managed Communication Cassidy Turley Birlasoft
Cassidy Turley CBRE Canon Business Process Services
Ceridian CGI CI&T
CI&T Firstsource Datamatics Global Services
Colliers International HCL Technologies Endava
Cybage Software IBA Group EXL
Grupo ASSA Insigma L&T Infotech
HGS ISS Mastek
ITC Infotech Jones Lang LaSalle Mindtree
LeasePlan USA L&T Infotech MphasiS, an HP Company
MAYKOR Luxoft Return on Intelligence
Mindtree NCR Services RR Donnelley Global Outsourcing
NCR Services Newmark Grubb Knight Frank Softtek
NEORIS Pactera Stefanini
Quatrro Serco Global Services Swiss Post Solutions
Serco Global Services Swiss Post Solutions Syntel
SoftServe Sykes Enterprises WNS Global Services
Sutherland Global Services Towers Watson Xchanging Leaders – Technology (Hardware & Leaders – Telecommunications Leaders – Discrete Manufacturing Software)
Aon Hewitt Accenture Birlasoft
CBRE Aegis Canon Business Process Services
Colliers International Aon Hewitt Capgemini
IBA Group CIeNET International Ceridian
Infotech Enterprises Firstsource CGI Johnson Controls - Global WorkPlace
Solutions FPT Software Grupo ASSA
Jones Lang LaSalle HGS HCL Technologies
Kelly Outsourcing and Consulting Group Insigma IBA Group
Luxoft iSoftStone iGATE
Mindtree Luxoft Infotech Enterprises
Newmark Grubb Knight Frank MAYKOR Inspur
Pactera MphasiS, an HP Company ISS
Quatrro Neusoft ITC Infotech
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Sitel Newmark Grubb Knight Frank NEORIS
Softtek Sitel Pactera
Sutherland Global Services Sutherland Global Services Softtek
Sykes Enterprises Swiss Post Solutions Stefanini
Towers Watson Sykes Enterprises TIVIT
transcosmos tgestiona Towers Watson
Wicresoft transcosmos transcosmos Rising Stars – Technology (Hardware & Companies - Government (all levels) Companies – Health Care Software)
Auriga Capgemini Aegis
Bleum CGI AGS Health
Clutch Group ChinaSoft International Ajuba International
Elevate CrysTelCall Auriga
First Line Software Emerio GlobeSoft CBRE
GP Solutions First Line Software DATROSE
Harbinger Systems Insigma EXL
Intetics iQor Firstsource
Itransition ISS Flexim International
Knoah Solutions Mastek Grupo ASSA
Miratech MAYKOR Harbinger Systems
Oxagile PreludeSys HCL Technologies
Rural Sourcing Reksoft Hexaware Technologies
SaM Solutions Return on Intelligence HGS
ServicEngineBPO SaM Solutions Neusoft
Shinetech Software Serco Global Services Persistent Systems
Softengi Sigma Ukraine SoftServe
Symphony House Unisys SPi Global
TEAM International Services Wicresoft Syntel
Xceed Xceed The Results Companies Companies - Services
API Outsourcing
Ceridian
Colliers International
Diebold Integrated Services®
Donlen
Integreon
Intetics
Jones Lang LaSalle
LeasePlan USA
NCR Services
PreludeSys
Prominente
ProximityCR
Shinetech Software
Softjourn
TEAM International Services
tgestiona
TIVIT
Wicresoft
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By Service Area – Best 5
Rising Stars -Customer Relationship Mgt. Leaders - Administrative Services Leaders - Logistics Services
Aon Hewitt Alorica CrysTelCall
Beyondsoft Banner Managed Communication DATROSE Kelly Outsourcing and Consulting
Brookfield Global Relocation Services Group Prominente
Canon Business Process Services Sykes Enterprises Symphony House
Flexim International tgestiona Xceed Rising Stars – Transaction Processing Rising Stars – Human Resources Services Services Rising Stars - Financial Management
Ajuba International DATROSE API Outsourcing
Bleum SaM Solutions Freeborders
Prominente Symphony House LegalBase
ReSource Pro Synygy Rimhub
Xceed TEAM International Services Symphony House Companies – Legal Services
Clutch Group
Elevate
Integreon
LegalBase
RR Donnelley Global Outsourcing
By Service Area – Best 10
Leaders - Real Estate & Capital Asset Leaders - Corporate Services Leaders – Facility Services Mgt. Services
Altisource Cassidy Turley Canon Business Process Services
Cassidy Turley Colliers International Cassidy Turley
CBRE CPA Global Group CBRE
Colliers International Donlen Colliers International Johnson Controls - Global WorkPlace
Solutions Indecomm Global Services ISS Johnson Controls - Global WorkPlace
Jones Lang LaSalle Integreon Solutions
Newmark Grubb Knight Frank Jones Lang LaSalle Jones Lang LaSalle
LeasePlan USA Newmark Grubb Knight Frank
Swiss Post Solutions
tgestiona Rising Stars - Research & Development Rising Stars - Industry-Specific Companies - Document Mangement Services Services Services
Auriga 2adpro Altavia
Bleum Ajuba International API Outsourcing
First Line Software Intetics Banner Managed Communication
GP Solutions Itransition Canon Business Process Services
Harbinger Systems Oxagile IBA Group
Intetics ReSource Pro Integreon
Miratech ServicEngineBPO RR Donnelley Global Outsourcing
Oxagile Sigma Ukraine SPi Global
SaM Solutions Synygy Swiss Post Solutions
Softengi Companies - Human Resources Companies – Marketing Services Companies - Sales Services
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Aditya Birla Minacs Accenture Concentrix
Altavia Aon Hewitt CrysTelCall
Banner Managed Communication Ceridian Knoah Solutions
CI&T DATROSE Sitel
eClerx Services Emerio GlobeSoft Sykes Enterprises Kelly Outsourcing and Consulting
Freeborders Group TeleTech
ServicEngineBPO SaM Solutions TELUS International
transcosmos TEAM International Services The Results Companies
Towers Watson
Wicresoft
By Service Area – Best 20
Leaders – Information/Comm. Leaders – Transaction Processing Leaders - Industry-Specific Services Technology Services Services
CGI Accenture Alorica
CIeNET International Aegis Ceridian
Datamatics Global Services Capgemini CGI
EXL CGI CSG International
Firstsource Cybage Software Diebold Integrated Services®
iEnergizer/Aptara IBA Group Emerio GlobeSoft
Infotech Enterprises Infotech Enterprises EXL
Insigma Insigma Firstsource
iSoftStone L&T Infotech HGS
Kelly Outsourcing and Consulting Group Luxoft iEnergizer/Aptara
L&T Infotech MAYKOR Indecomm Global Services
Luxoft Mindtree MphasiS, an HP Company
NCR Services NCR Services NCR Services
Quatrro Pactera Pactera
Sitel Quatrro Serco Global Services
SoftServe SoftServe Softtek
SPi Global Softtek Stefanini
Sutherland Global Services TIVIT Swiss Post Solutions
Wicresoft transcosmos Syntel
Xchanging Wicresoft Towers Watson Leaders – Customer Relationship Mgt. Leaders - Research & Development Rising Stars - Information/Comm. Services Services Technology Services
Aegis Beyondsoft Auriga
Altisource Capgemini Bleum
Diebold Integrated Services® ChinaSoft International First Line Software
Firstsource CI&T Freeborders
HGS CIeNET International GP Solutions
iEnergizer/Aptara Cybage Software Harbinger Systems
ITC Infotech FPT Software Intetics
L&T Infotech Hexaware Technologies Itransition
MphasiS, an HP Company IBA Group Miratech
Serco Global Services Infotech Enterprises Oxagile
Sitel Insigma PreludeSys
SPi Global Luxoft Prominente
Sutherland Global Services MERA Reksoft
Sykes Enterprises Ness Technologies SaM Solutions
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TeleTech Neusoft ServicEngineBPO
TELUS International Pactera Shinetech Software
The Results Companies Persistent Systems Softengi
Towers Watson Return on Intelligence Softjourn
transcosmos SoftServe TEAM International Services
WNS Global Services The Pythian Group Companies - Financial Management Services
Accenture
Aegis
Altisource
API Outsourcing
Capgemini
Datamatics Global Services
eClerx Services
EXL
Freeborders
iSoftStone
LegalBase
Quatrro
Rimhub
RR Donnelley Global Outsourcing
Serco Global Services
Sutherland Global Services
Symphony House
tgestiona
WNS Global Services
By Region Served – Best 5
Leaders in Australia/New Zealand Leaders in Mexico Leaders - Employees in Eastern Europe
Aegis NEORIS Endava
Emerio GlobeSoft Softtek EPAM Systems
Jones Lang LaSalle TeleTech IBA Group
Unisys Luxoft
Xchanging SoftServe
Rising Stars - Employees in China Rising Star - Employees in US Companies in Central America
Bleum API Outsourcing Alorica
Freeborders DATROSE Prominente
ReSource Pro Elevate ProximityCR
Shinetech Software Rural Sourcing tgestiona Rising Stars in Canada Companies - Employees in Russia Companies in Russia
CrysTelCall Auriga Artezio
Knoah Solutions First Line Software Auriga
Rimhub MAYKOR First Line Software
The Pythian Group MERA GP Solutions
Xceed Reksoft MAYKOR
Reksoft
SaM Solutions
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Companies in Middle East Companies in Africa
CrysTelCall Harbinger Systems
Ness Technologies L&T Infotech
Sutherland Global Services Xceed Tata Communications Transformation
Services
Xceed
By Region Served – Best 10
Leaders – Most Employees in China Leaders in China Leaders in Southeast Asia
Beyondsoft Brookfield Global Relocation Services Canon Business Process Services
ChinaSoft International ChinaSoft International Concentrix
CIeNET International CIeNET International EXL
Insigma Insigma FPT Software
Inspur Inspur HGS
iSoftStone iSoftStone Indecomm Global Services
Neusoft Neusoft ISS
Pactera Pactera Sitel
Wicresoft transcosmos TeleTech
Wicresoft transcosmos Rising Stars – Employees in Leaders in Japan Rising Stars in UK Eastern Europe
Beyondsoft Artezio Bleum
ChinaSoft International GP Solutions Clutch Group
FPT Software Intetics Harbinger Systems
Insigma Itransition Intetics
Inspur Miratech Itransition
iSoftStone Oxagile LegalBase
NCR Services SaM Solutions QX
Neusoft Softengi ServicEngineBPO
transcosmos Softjourn Talentica Software
Wicresoft TEAM International Services TEAM International Services Companies in Eastern Europe Companies in South America Companies in Australia/New Zealand
Altavia BRQ IT Services Aegis
EPAM Systems CGS CSG International
Flexim International CI&T Emerio GlobeSoft
IBA Group Diebold Integrated Services® Integreon
Infotech Enterprises Grupo ASSA Jones Lang LaSalle
MAYKOR NEORIS Oxagile
Miratech Prominente Shinetech Software
Ness Technologies Softtek The Pythian Group
Return on Intelligence Stefanini Unisys
SoftServe tgestiona Xchanging
TIVIT
By Region Served – Best 20
Leaders in US Leaders in UK Leaders in Western Europe
Accenture Accenture Accenture
Capgemini Capgemini Capgemini
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Cassidy Turley Cassidy Turley Cassidy Turley
CBRE Concentrix CBRE
CGI Cybage Software CGI
Colliers International EXL Colliers International
Firstsource Firstsource HCL Technologies
HCL Technologies HCL Technologies IBA Group Johnson Controls - Global WorkPlace
Solutions iEnergizer/Aptara ISS Johnson Controls - Global WorkPlace
Jones Lang LaSalle ISS Solutions Johnson Controls - Global WorkPlace
Kelly Outsourcing and Consulting Group Solutions Kelly Outsourcing and Consulting Group
L&T Infotech Jones Lang LaSalle L&T Infotech
Luxoft Luxoft Luxoft
NCR Services Mindtree NCR Services
Newmark Grubb Knight Frank Newmark Grubb Knight Frank Newmark Grubb Knight Frank
Pactera Quatrro Pactera
Serco Global Services Serco Global Services Sitel
Sitel Swiss Post Solutions SoftServe
Sykes Enterprises Towers Watson Sykes Enterprises
Towers Watson Xchanging Towers Watson Leaders Most Employees in US Rising Stars in US Rising Stars in Western Europe
Alorica AGS Health Artezio
Aon Hewitt Ajuba International Clutch Group
ARAMARK Auriga First Line Software
Brookfield Global Relocation Services Bleum Freeborders
Canon Business Process Services Clutch Group GP Solutions
Cassidy Turley CrysTelCall Intetics
CBRE DATROSE Itransition
Ceridian Harbinger Systems LegalBase
Colliers International Intetics Miratech
CSG International Itransition Oxagile
Diebold Integrated Services® LegalBase Reksoft
Donlen Miratech SaM Solutions Johnson Controls - Global WorkPlace
Solutions Oxagile ServicEngineBPO
Jones Lang LaSalle Prominente Shinetech Software
Kelly Outsourcing and Consulting Group Reksoft Sigma Ukraine
LeasePlan USA ReSource Pro Softengi
NCR Services SaM Solutions Softjourn
Newmark Grubb Knight Frank ServicEngineBPO Synygy
Towers Watson Softengi TEAM International Services
Unisys TEAM International Services
Companies in Canada Companies in India
Aditya Birla Minacs Aditya Birla Minacs
Altisource Aegis
Aon Hewitt Birlasoft
ARAMARK Datamatics Global Services
Canon Business Process Services Diebold Integrated Services®
CBRE Firstsource
Ceridian Hexaware Technologies ©2014 IAOP All Rights Reserved
Colliers International Indecomm Global Services
DATROSE ITC Infotech
Donlen Knoah Solutions
GP Solutions Mastek
HGS MphasiS, an HP Company
iGATE Persistent Systems
Kelly Outsourcing and Consulting Group PreludeSys
MERA Serco Global Services
Sykes Enterprises Talentica Software Tata Communications Transformation
Services The Results Companies
TELUS International
Honors and Highlights
Top List Climbers Year to Year New to List in 2014 New to List in 2014 (cont’d.)
Alorica 2adpro Ness Technologies
CIeNET International Ajuba International Oracle Financial Services Software
Concentrix Altavia PreludeSys
Cybage Software Brookfield Global Relocation Services ProximityCR
EXL CGS Return on Intelligence
FPT Software Clutch Group Rimhub
IBA Group CPA Global Group Serco Global Services
Insigma CrysTelCall ServicEngineBPO
Kelly Outsourcing and Consulting Group CSG International Sigma Ukraine
Luxoft Elevate Softengi
Mindtree Flexim International Talentica Software Tata Communications Transformation
Pactera GP Solutions Services Limited
Quatrro iEnergizer/Aptara TELUS International
Sitel iGATE
SoftServe iQor
Swiss Post Solutions IQR Consulting Sykes Enterprises Knoah Solutions The Results Companies L&T Infotech Towers Watson MAYKOR Wicresoft MphasiS, an HP Company
Multi-Year Winners These companies have appeared on the Global Outsourcing 100 list each year since its inception. Accenture, Bleum, Capgemini, CGI, Colliers International, EPAM Systems, HCL Technologies, Pactera, Johnson Controls , SPi Global
The 2015 Global Outsourcing 100, Worlds Best Outsourcing Advisors, and GOSRIA applications will be open on September 1, 2014 at www.iaop.org. Contact Pam O’Dell at [email protected] for full program details.
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