Attachment 3 Appendices

Appendix A 1Glossary Appendix A: Glossary Appendix A: Glossary Accessibility for Ontarians with Disabilities Committee of the Whole: A Reg ional Committee GO Shuttles: Shuttle service providing local Act {AODA): The Accessibility for Ontarians of York Regional Council members who meet travel to GO Stations. The services are with Disabilities Act, 2005 {AODA), was passed twice a month. scheduled to connect with GO Train schedules, into law by the Ontario legislature and allows Community Bus Routes: Fully accessible transit and are designed to be short and direct to the government to develop and enforce specific services typically designed for seniors and maximize customer convenience. standards of accessibility. The standards, people with disabilities who can use accessible Headway: Amount of time scheduled between which are laws known as regulations, provide conventional transit. Rather than follow consecutive buses on a given route segment: the details needed to help meet the goals of the conventional routing patterns, Community Bus how often a bus comes. AODA. The AODA is the foundation on which the Routes are speciall.y designed to provide better High School Specials: Routes providing access accessibility standards are bu ilt. access to facilities oriented to seniors and to secondary schools when there is limited Average Daily Ridership: Average number of people with disabilities. for example. seniors' availability of existing transit routes and passengers travelling during a given weekday. residences, medical facilities. community capacity. They are designed to service high centres and shopping areas. Base Routes: Routes designated in major east/ schools only for the morning and/or afternoon west and north/south corridors on York Region Dial-a-Ride (DAR): Demand-response transit bell t imes. main arterial roads. Th ey form a grid network service designed to provide immediate lnfopost: In formation and communications of fixed routes connecting major destinations. local travel within a specific travel zone, or posted at bus stops. Info posts may include neighbourhood where demand for transit Board Period: Specific times within a year schedules, route maps. service changes, and when changes to transit schedules are service is limited. other Information. implemented. These changes usually occur Express Route: A route serving trips between Intelligent Transportation Systems (ITS): as a resu It of seasonal variations in customer two distinct points. such as subway stations and Advanced technologies that improve the travel patterns. majoremployment areas. Express routes use operations. Information. and communication of Bus Rapid Transit (BRT): Buses operating on the shortest route (In terms of overall travel transit services. grade-separated roadways or dedicated lanes time) between the two points. Depending on the route. intermediate stops on an overlapping Key Performance Indicators (KPI): Quantifiable to transport passengers without interference measurements used to track the success of an from other traffic systems usually include base route may or may not be served. organization. Indicators. if implemented and signal priority, off-bus fare collection, level Family of Services: The classifications of transit monitored correctly, help define and measure boarding {low-floor buses or high-level services that comprise the entire YRT/Viva progress toward both short-term and long platforms), enhanced accessibility. and network. including Viva. Base. Local. Express. term organizational goals. enclosed stations. Shuttle, Community Bus, Dial-a-Ride. and Mobility Plus services. Mean Distance Between Failures (MDBF): CAD/AVL: CAD (Computer Aided Dispatch) is Measurement of bus mechanical reliability. a method of dispatch ing vehicles assisted by Frequency: The number of buses passing a MDBF provides an equal comparator regardless computer. AVL (Automatic Veh icle Locator) given point on a r oute during one hour. of fleet size. Total kilometres travelled/total is a means of automatically determining road calls= MOBF. the geographic location of a vehicle and transmitting the information to a requester. 91 2016 Annual Service Plan Mobility Plus: York Region's door-to-door, Public Information Centre (PIC): An Social Media: Websites (e.g., yrt.ca) and shared ride, accessible public transit service information event for the general public to other online means of communication (such for people with disabilities who are unable give the public an opportunity to review future as Facebook and Twitter) used to share and to use conventional public transit due to a transit service recommendations. and provide communicate information to the public. physical or functional disability. ideas and feedback. Stakeholder: Person or group that has an Net Cost per Passenger: Net direct operating Rapidway: Dedicated transit lane that enables investment or interest In YRTIViva. cost divided by total passenger trips. transit veh ides to avoid traffic congestion and Suburban Area: Residential area within Non-Rush Hour: Periods of the day when travel operate faster. commuting distance of a city. May be part of activity is generally lower and less transit Revenue to Cost Ratio (R'/C Ratio): Total city or a separate residential community. service is scheduled. Non-rush hour is also operating revenues divicned by total direct Travel or Running Time: Amount of time referred to as off-peak hours. off-peak service operating expenses. required to complete a one-way trip or portion hours, or off-peak period. Ridership: Number of rides taken using a of a trip between timing points. One-Way Trip: Travel between an origin and public transit system in a given time period. Trips Not Accounted For: A performance destination which may or may not involve Road Call: Requirement for a replacement indicator for scheduled bus trips that are transferring between buses. vehicle as a result of an in-service bus failure. missed or not accounted for. These trips Operating Periods: Time periods when Rural Area: Area with a low population density, are categorized as mechanical breakdowns. different travel patterns can be identified. operators being sick or late. a delay of 2D typically where much of the land is devoted to Unless otherwise noted, YRT/Viva operating minutes or greater due to traffic, accidents, agriculture. periods and times are as follows: police/fire/EMS emergencies. and inclement > Early AM: beginning of service until 6 a.m. Rush Hour: Periods of the day when travel weather. > AM Rush Hour: 6 a.m. to 9 a.m. activity is generally higher and additional transit service is scheduled. Rush hour is also Urban Area: Area with a total popu lation of > Midday: 9 a.m. to 3 p.m. at least 1,DO Dand at least 4DO persons per > PM Rush Hour: 3 p.m. to 7 p.m. referred to as peak hours, peak service hours, square kilometre. > Early/Late Evening: 7 p.m. until end of or peak period. service Seasonal Routes: Route providing direct Viva: York Region's bus rapid transit service. Overlay Express Route: Routes that follow service to key destinations such as VivaNext: Phase two of Viva. The phase a conventional route, but stop only at major recreational facilities, shopping malls. and/or includes bu ilding independent rapidways inter sections. amusement parks. These routes are designed (along Yonge Street. Highway 7. and Davis to accommodate travel to key destinations Drive) and the Spadina Subway Extension into Passenger Trips: A trip made by a customer during peak operating periods and/or during York Region. travelling one-way from origin to final seasonal periods of demand(e.g.. summer trips Vivastation: Bus stop located on a Viva route. destination on a public transit system. As to Canada's Wonderland). transfers are nottaken into account, the trip References: may involve transferring from one vehicle to Service Span: The period of time over which American Public Transit Association. (1994). another. service is operated (e.g .. 6:00 a.m. to 1 0:00 p.m.). Service span often varies by weekday, Canadian Urban Transit Association. (1993). Pre-amalgamation: The time period up to 2001 Saturday, or Sunday/Holiday service. Canadian Transit Handbook Third Edition. when transit services were provided by four Canadian Urban Transit Association. Glossary different municipal transit agencies in York Smart Commute: A program run by Metrolinx of Terms. Region. In 20D 1. the four municipal transit and the municipalities of the Greater systems amalgamated to form York Region To ronto and Hamilton Area which is focused Department of Transportation Services. City 92 Transit. on promoting commute choices such as and County of Honolulu. (201 1). carpooling, cycling and transit. Appendix B 1Route Performance Assessment Appendix 8: Route Performance Assessment Appendix B: Route Performance Assessment Route Performance Assessment Net Cost Pe r Passenger- Weekday Rush Hours..................................... ..................................................94 Net Cost Per Passenger- We ekday Non-Rush Hours .......................... .......... ............................ ..............95 Net Cost Per Passenger- Saturdays................................... .. ................. .. .....................96 Net Cost Per Passenger- Sunday/Holidays... ...................................... ................................ .....,..... .. ........97 Net Cost Per Passenger- GO Shuttles..................................................... .......................... .........................98 Net Cost Per Passenger

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