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Lufthansa Micro Focus® Quality Center on Saas Delivers a Fresh Impetus for Application Testing at Lufthansa

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Lufthansa Micro Focus® Quality Center on Saas Delivers a Fresh Impetus for Application Testing at Lufthansa Customer Success Story Application Delivery Management Lufthansa Micro Focus® Quality Center on SaaS delivers a fresh impetus for application testing at Lufthansa. Overview system. Each step of the process must work in Lufthansa ranks among the top ten airlines in the perfect harmony. First, the passenger’s iden- world in terms of size and is the second largest tity is verified; this data is then compared to European airline. From its Frankfurt and Munich that on the reservation system. This is followed At a Glance hubs, Lufthansa flies to 202 destinations in 78 by the seat reservation process, calculating air countries. Besides its passenger business, the miles in the Miles & More system, and mak- ■ Industry aviation group comprises divisions for cargo, ing adjustments in the catering system for any Aerospace & Defense aircraft maintenance, IT and catering. special requests. If a suitcase is checked in, it is weighed, assigned to the passenger, and then ■ Location Cologne, Germany Challenge sent on its way to the airplane via the airport’s conveyor system. Finally, the passenger re- Today, an airline passenger can check in for ■ Challenge their flight with just a couple of taps on a ceives their boarding card with all the relevant flight information. To provide departments with tools for software mobile phone, by pressing a few buttons at testing and test management without accruing the automatic check-in machine, or having a high internal costs for IT. short conversation with the staff at the check- Lufthansa’s check-in system has more than in desk. The airlines’ goal is for this to be a 160 interfaces to other IT systems; both to in- ■ Products and Services simple, pain-free experience for passengers; ternal systems and to the systems of external Secured Quality Center licenses in a such simplicity depends on a highly complex partners such as airports. The hardware and SaaS contract operating systems for running the check-in systems differ from airport to airport. The data ■ Results transmission rates also differ significantly de- + Performed 20,000 test cases in 150,000 “With Quality Center on SaaS, pending on the airport. test runs with 40 to 70 testers + Discovered 20,000 defects which if left we are on our way to achieving undetected could have damaged standardization. The departments “We have had to contend with an extremely high passenger service who have already worked with number of external factors which are beyond our + Reduced time to set up new IT projects from control,” says Joachim Frantzen, senior manager, days or weeks to just minutes Quality Center on SaaS no longer Project Management Governance, Lufthansa. + Reduced costs using the SaaS model want to do without it.” “This makes it very difficult both to develop JOACHIM FRANTZEN the check-in software and to test it. Yet test- Senior Manager, Project Management Governance ing is important because the application must Lufthansa Customer Success Story Lufthansa function perfectly at all times, regardless of connections to Lufthansa branches are tunneled freight and luggage are optimally distributed where and how the passenger is checking in. via a Virtual Private Network (VPN). Furthermore, throughout the plane, regardless of the start the data is encoded via the Hypertext Transfer and end destinations. “If testing is not done the way it ought to be, the Protocol Secure (HTTPS) between the internet defects arising during operation might affect browser and the web server. “For us, this example represents a successful our passengers or even affect flight opera- model for the future,” says Frantzen. tions which is business critical. The mail traffic within the Quality Center on SaaS is also encoded. In addition, the project “During the testing process, the departments “We had a situation where different business managers can fall back on further encoding are able to determine whether the new soft- units, many working as profit centers, were cre- and authentication mechanisms if increased ware meets their requirements and therefore ating their own methodologies, processes and security requirements become necessary. increasingly recognize the benefits of Quality tool sets so we needed a single point of truth. Lufthansa started the SaaS model with 50 Center on SaaS.” concurrent-user licenses; there are now Solution around 200 concurrent-user licenses and Frantzen manages and controls the entire pool The migration to the Star Alliance Common IT 3,000 users across the business. Whenever of licenses. If a project manager wishes to use Platform prompted Lufthansa to implement new software development projects get un- the software, he verifies whether sufficient- li Micro Focus Quality Center on SaaS. derway, Frantzen says his instructions are censes will be available over the planned time- clear: “Test with Quality Center on SaaS be- frame. If this is not the case, he purchases new “We didn’t want to be saddled with manage- cause it is a good multi-faceted solution.” licenses. After the project has ended, the li- ment costs while we were in the process of censes which are no longer required go back migrating to the Amadeus customer check-in Results into the license pool. platform,” explains Frantzen. In terms of governance, Frantzen’s recom- mendation for Micro Focus’s software suite “Of course, we can also rent out the licenses “This would have meant, for example, the hard- certainly rings true. It allows Lufthansa to make for certain periods. But so far, we have not ware would have to be purchased, the database all test data available in a centralized tool. “With made use of this possibility because more supported, and the backup procedures estab- Quality Center on SaaS, we’re at the start of a employees have come to value the tools and lished. We’d have to have maintained capacity path that will hopefully end in standardization,” the support they offer in their daily work. For in the data center and at least one administrator. says Frantzen. “The departments who have this reason, purchasing licenses is a worth- already worked with Quality Center on SaaS while investment. “As we don’t always have support cases with no longer want to do without it. This means a Quality Center, it would’ve been difficult to steady increase in the number of users.” “Now, it’s a matter of minutes to set up a new IT maintain an overview of possible areas of project within Quality Center on SaaS. It previ- weakness. By using the SaaS model, we bene- Using the SaaS model, an increasing number ously took days or in some instances weeks fit from the support cases of other customers.” of users is no problem for Lufthansa. Given as appropriate reporting and structuring of the the global presence of the software testers, test cases was planned. This is a real efficiency Lufthansa requires round-the-clock support as Frantzen views the fact the software can be growth. IT departments now work with the same some of the internal and external software tes- used via the internet as being an advantage: “It methodology on test management. This was ters work outside of Germany. “If you take all fac- means we don’t have to install software onto never possible before,” comments Frantzen. tors into account when it comes to costing, the the computers of the respective employees. SaaS solution is quite clearly more cost-effective This saves us further IT costs.” In future, the IT organization’s aim is that all de- than an in-house operation,” says Frantzen. part ments using Quality Center on SaaS make The new version of the centralized software greater use of the module for Requirements In order to guarantee data security and data is currently being tested at Lufthansa’s Management than they have done previously. protection, all Lufthansa data is maintained Global Load Control Center in Kapstadt. Here, “This would allow us to perform more riskbased at the data center. From there, the network employees can ensure passengers, fuel, tests than before,” says Frantzen. 2 Contact us at: www.microfocus.com “Furthermore, the project managers can then as SWISS and Austrian Airlines. In order to take determine at an earlier stage whether automated advantage of synergies, the IT governance regression or load tests will be necessary.” responsibilities of the individual carriers are currently pooled in a central organization and One thing that is already certain is the increas- location within the Group. ing number of users gives Lufthansa greater transparency with regards to testing: “The test “This means that Quality Center on SaaS can results are no longer hidden away in spread- be developed as a testing standard for the en- sheets drawn up by individual employees. tire Group in future,” says Frantzen. Quality Center on SaaS has become a central collection point for all test data. This is ex- “In my opinion Quality Center on SaaS has tremely important both for our revision and for been very important. Although it’s only a minor the increasing number of internal and external element in comparison to bigger activities run- compliance requirements.” ning within the business it’s an important item in harmonizing processes and testing within The positive experiences encountered by IT. Coming to a joined usage of common tools Lufthansa Passenger Airline Group with Quality and tool sets gives us a chance to more effec- Center on SaaS could soon set a precedent tively do our job,” concludes Frantzen. for other carriers in the Lufthansa Group such 368-000263-002 | 4AA4-4614 | H | MM | 10/18 | © 2018 Micro Focus or one of its affiliates. Micro Focus and the Micro Focus logo, among others, are trademarks or registered trademarks of Micro Focus or its subsidiaries or affiliated companies in the United Kingdom, United States and other countries.
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