Positive Aging 2019-2020 Directory of Programs and Services
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When you don’t know Message from the Premier of Nova Scotia Message from the Minister of Seniors I’m pleased to present the 2019-2020 Positive Thank you for taking the time to explore the Aging Directory. 2019-2020 Positive Aging Directory. The first of the baby boomers have turned 70 and Nova Scotia’s older adults are redefining what it by 2030, more than 1 in 4 Nova Scotians will be means to age. Community leaders. Entrepreneurs. aged 65 and over. Our population is aging. We Volunteers. Mentors. Older Nova Scotians are the need to embrace this demographic shift and backbone of our communities, bringing valuable celebrate the ongoing contributions of older Nova experience and knowledge to the workplace while Scotians. Our Government is proud to take the enjoying longer, healthier lives. lead in reframing the discussion about aging. However, older Nova Scotians also face From teachers, business owners and co-workers, challenges such as ageism, burnout and barriers friends, family and neighbours, volunteers, to aging in place. The Positive Aging Directory community champions and perhaps yourself, is a valuable resource to highlight community Nova Scotia’s older adults offer knowledge, skills, activities, programs, and services that support experiences and connections that continue our our aging population. province’s forward momentum. Each year, the Directory is updated to provide Through Shift: Nova Scotia’s Action Plan for an older Nova Scotians quick and easy access Aging Population, our Government has committed to information on learning, socializing, to 50+ specific actions that embrace and volunteering, and being active. Topics range celebrate the social and economic contributions from information on finances, and employment of older adults; promote healthy, active lifestyles; and entrepreneurship, to caregiving and and help Nova Scotians stay connected to their housing. Important phone numbers and contact communities as they age at home. The Positive information ensure information is just a call away. Aging Directory is one of these many actions. Stay connected with us by visiting This year’s Positive Aging Directory – the 29th www.novascotia.ca/shift, following us on issue – highlights the many programs and Twitter @NSSeniors or by calling us toll-free services delivered by government, non-profit and at 1-844-277-0770. community organizations. I hope you will find this Directory useful for yourself or loved one. Sincerely,
Sincerely,
Honourable Leo A. Glavine Minister of Seniors Honourable Stephen McNeil Premier of Nova Scotia
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About this Directory
Welcome to the 29th edition of the @Crown copyright, Province of Nova Scotia, 2019. Positive Aging Directory – a guide to No part of this publication may be reproduced without written consent of Communications Nova Scotia. While programs and services for Older Adults every effort has been made to ensure accuracy, the in Nova Scotia. publisher cannot be held responsible for any errors or omissions that may occur. How to use the Directory Cover image: Communications Nova Scotia This directory provides limited information about agencies, organizations, and service providers. Its main purpose is to guide you to the help you need, and it is limited to currently available information. Users should refer to the appropriate agencies, organizations, and service providers to get the official, specific, and latest information or call 211 for assistance.
Endorsement Disclaimer Although the information in this directory is thought to be accurate, the Province of Nova Scotia cannot warrant its accuracy, completeness, or use. Consumers should be cautious and ensure that the individuals and companies they deal with are reputable. See page 61 in this directory for information about the Better Business Bureau. Anyone using information in this directory does so strictly at their own risk. The Province of Nova Scotia shall not be held liable for any losses or damages related to the use of information in this directory. Contact Service Nova Scotia at 1-800-225- 8227 or 902-424-7770 to determine whether a « This symbol indicates that the government business is registered. department, organization, or agency is able to respond in French to questions and concerns.
« Ce symbole indique que le ministère, l’organisme ou l’agence du gouvernement qui offre ce service est en mesure de répondre en français aux questions et aux préoccupations du public.
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Nova Scotia Department is to develop policy options that recognize and encourage the economic and social contributions of Seniors of older Nova Scotians. A key deliverable for The Nova Scotia Department of Seniors works the Department of Seniors is to oversee the to ensure the inclusion and well-being of implementation and monitoring of Shift: Nova older adults in Nova Scotia. The department Scotia’s Action Plan for an Aging Population. provides policy leadership and coordination On a day-to-day basis our work includes: across government to enable and enhance the • conducting research and providing policy advice participation and contribution of older adults in to government on matters related to aging and all aspects of Nova Scotia life. The primary focus our aging population
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• leading, coordinating, and collaborating with departments across government on the About Shift development, implementation, and monitoring of Nova Scotia’s Action Plan for an Aging policy related to Nova Scotia’s aging population Population • engaging stakeholders and creating The Government of Nova Scotia is leading partnerships to support and enable older adults a shift in thinking and in practice that will to age in safe, healthy, and friendly communities benefit all Nova Scotians, in all their diversity. • working with the federal and other provincial Longer life expectancies and lower birth rates governments and other national partners to mean that our population is generally older. share knowledge and work together to address But this demographic shift reflects advances issues of common interest related to aging in health and improvements in social and populations economic well-being. It also provides us with the knowledge, skills, experiences, and Community Planning and connections that older adults can use to help Program Funding people and communities thrive. The Department of Seniors offers the Age-friendly OUR VISION: Community Grant Program, which provides Together, Nova Scotians value, promote, and funding for projects leading to more age- support older adults and their contributions friendly communities. Projects funded through to our province. the program help advance the goals outlined in Shift: Nova Scotia’s Action Plan for an Aging GOALS: Population. Please check our website or call the 1. Value the social and economic Department of Seniors for more information. contributions of older adults Department of Seniors 2. Promote healthy, active living 15th Floor, Barrington Tower 3. Support aging in place, staying connected to community life 1894 Barrington Street More than 50 concrete actions are in place to Halifax, Nova Scotia, B3J 2A8 advance these commitments. Phone ...... 902-424-0770 With their knowledge and experience, older Toll-free ...... 1-844-277-0770 Nova Scotians help drive our economy and keep our communities going. E-mail ...... [email protected] www.novascotia.ca/seniors Find out more at www.novascotia.ca/shift
Shift Nova Scotia’s Action Plan for an Aging Population
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Positive Aging 2019-2020 Directory of Programs and Services
Contents Important Numbers...... 8 2. CAREGIVING & SUPPORT. . . 26 Government of Nova Scotia Programs. . . .9 Assistance for Caregivers...... 26 Government of Canada Programs. . . . . 10 Continuing Care...... 26 Key Contacts ...... 11 Home Support Services ...... 29 Societies Act / Registry of Long Term Care ...... 29 Joint Stock Companies...... 11 Veterans Affairs Canada...... 31 Seniors’ Councils, Clubs and Centres . . . . 19 Health-Related Organizations ...... 26 3. EMPLOYMENT & ENTREPRENEURSHIP . . . . 33 1. ACTIVE LIVING...... 20 Nova Scotia Works ...... 33 Community Activities ...... 20 Starting a Business...... 36 Nova Scotia Public Libraries...... 20 Volunteering ...... 51 Internet and Online Training...... 21 Services for Newcomers...... 21 4. FINANCES...... 38 Sport and Recreation...... 22 Financial Assistance ...... 38 Lifelong Learning Opportunities...... 24 Financial Planning ...... 39 Pensions and Other Benefits ...... 39 Taxes and Tax Credits...... 39
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5. HEALTH & WELLNESS . . . . 45 Legal Matters ...... 62 Provincial Health Services ...... 45 Nova Scotia Department of Justice. . . . 62 Community Health Boards ...... 45 Managing your Affairs ...... 62 Nova Scotia Health Insurance (MSI) . . . . . 45 Personal Directive Act ...... 62 Ambulance Services ...... 46 Legal Information Society of Nova Scotia (LISNS)...... 62 811—Health Information and Advice. . . . . 47 Other Legal Resources...... 62 Seniors’ Pharmacare Program...... 48 End of Life...... 63 Private Health Insurance...... 48 What to Do When Someone Dies. . . . . 63 Dental...... 48 Addiction Services...... 48 8. TRANSPORTATION...... 66 Mental Health Programs & Services . . . . . 48 Licenses and Safe Driving ...... 66 Preventing Falls...... 49 Driver’s Licence...... 66 Services for Seniors ...... 50 Accessible Parking, Licence Plates, In-Home Meal Programs...... 50 and Permits...... 66 Telephone Contact Programs...... 50 Veteran Plates ...... 66 Health Equipment and Services...... 51 Driver’s Licence Refunds...... 66 Seniors’ Safety Driving Discount Program. 66 6. HOUSING...... 52 Driver Evaluation Program...... 67 Housing Nova Scotia – Grants and Loans. . 52 Transportation Services by County. . . . . 67 Home Efficiency, Heating & Independent Living ...... 53 Independent Living ...... 54 INDEX Housing Options ...... 54 Index of Programs and Services...... 71 An index of all the organizations, agencies, Housing Nova Scotia ...... 54 and government departments featured within Assisted Living Facilities ...... 55 the publication. Boarding Homes...... 55 Residential Tenancies Act...... 55
7. SAFETY & SECURITY. . . . . 57 Emergency Numbers...... 57 Emergency Medical Information ...... 74 Personal Emergency Response Systems . . . 58 Adult Protection...... 58
Senior Abuse Awareness ...... 58 « This symbol indicates that the government Seniors’ Safety Program...... 58 department, organization, or agency is able to respond in French to questions and concerns. Office of the Fire Marshall...... 60 Human Rights ...... 60 « Ce symbole indique que le ministère, l’organisme Consumer Protection ...... 61 ou l’agence du gouvernement qui offre ce service est en mesure de répondre en français aux Consumer Complaints for questions et aux préoccupations du public. Regulated Businesses...... 61
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Important Numbers
EMERGENCY – Call 911 Ambulance – Fire – Poison – Police 911 is for emergency situations anytime a person’s health, safety, or property is threatened and help is needed right away. Language interpretation services are available in over 100 languages. 911 service is available to teletypewriter (TTY) users.
NON-EMERGENCY: INFORMATION AND REFERRAL 211 Nova Scotia 411 Helping you find the right community or Local directory assistance government program and service in Nova Scotia 511 • available 24 hours a day, 7 days a week Helping you find information about provincial • free, confidential, and available in over roads in Nova Scotia 100 languages • a traveler information telephone line and • available to the hearing impaired by dialing web-based map 1-888-692-1382 • provides information on road conditions and Phone ...... dial 2-1-1 in Nova Scotia construction projects on provincial roads E-mail ...... [email protected] Call 511 or view the map at Text ...... 21167 www.511.novascotia.ca/en/map Search comprehensive database at www.ns.211.ca 811 311 For health information and advice when you Helping you find Halifax Regional Municipality have a health concern or questions Government Information and Services • a confidential health line • 311 is a free municipal government service • registered nurses 24 hours a day, 7 days • language interpretation services available in a week over 100 languages • nurses assess symptoms, provide health • non-emergency service requests submitted information and advice online at www.Halifax.ca/311 • bilingual nurses provide service in English • available to the hearing impaired (TTY) and French by calling 902-490-6645 or • interpretation services available in over (toll-free) 1-866-236-0020 100 languages • access for the hearing impaired: call 711 Visit our website at www.811.novascotia.ca
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Government of Nova Scotia – Provincial Programs To learn more about provincial government services, programs, and initiatives, contact Public Enquiries, Service Nova Scotia. Phone (metro) ...... 902-424-5200 Toll-free (within North America) . . . 1-800-670-4357 Telecommunication Device for the Hearing and Speech Impaired (TTY) Toll-free (within North America) . . . 1-877-404-0867 E-mail ...... [email protected] www.novascotia.ca
Frequently Requested Numbers Continuing Care Services (Home Care, Long-Term Care, Caregiver Allowance, Adult Protection) ...... 1-800-225-7225 Find a Family Physician ...... 811 Home Repair Grants and Loans (by regional office) ...... See page 52 Housing and Care / Housing Authorities (by regional office) ...... See page 54 Income Tax (personal tax and volunteer clinics) ...... 1-800-959-8281 MSI (health cards) . . . . . 1-800-563-8880 Pharmacare Program . . . .1-800-544-6191 Property Tax Rebate . . . . 1-877-296-9338 Pension Plans: Provincial . 902-424-5070 or 1-800-774-5070
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Service Nova Scotia (motor vehicles, vital • Old Age Security (OAS), Guaranteed Income statistics, licenses, land registration, consumer Supplement (GIS), and Canada Pension Plan services, Provincial Tax Commission) (CPP) (English) ...... 1-800-277-9914 Public Inquiries ...... 902-424-5200 (Francais) ...... 1-800-277-9915 or ...... 1-800-670-4357 • Federal Pension Plans . . .1-800-561-7930 Nova Scotia Office of the Ombudsman Social Insurance Number (SIN) 1-800-206-7218 Provides an independent review of concerns Benefits Finder and complaints involving provincial and Answer the online questions for a customized municipal government programs and services list of benefits for which you may be eligible. Phone ...... 902-424-6780 The Benefits Finder may suggest benefits from Toll-free ...... 1-800-670-1111 both the federal and provincial governments. It does not collect or track your information. E-mail . . . . . [email protected] Visit www.canada.ca; click on “Benefits” from www.novascotia.ca/ombu the top menu bar; select “Benefits finder.” Government of Canada – Federal Programs For information about federal programs and services, call 1-800-O-CANADA (1-800-622-6232) toll-free or visit. www.Canada.ca TTY 1-800-926-9105 Frequently Requested Numbers Canada Revenue Agency (CRA) 1-800-267-6999 Employment Insurance (EI) benefits ...... 1-800-622-6232 www.canada.ca – click on “Employment Insurance and leave” GST/HST Tax Credit . . . . 1-800-959-1953 Passports ...... 1-800-567-6868 Pensions/Seniors ...... 1800-277-9914
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Key Contacts
Birth, Marriage, and Death Certificates Photo IDs The fee for the photo identification card Service Nova Scotia’s Vital Statistics Office service is $17.70, and the card is valid for five issues birth, marriage, and death certificates for years. You can expect to receive your photo people who were born, were married, or died in identification card in the mail within 14 calendar Nova Scotia. There are restrictions on who can days of visiting an Access Nova Scotia or apply for these certificates. You may apply for a Registry of Motor Vehicles office. birth, marriage, or death certificate online: www.novascotia.ca/sns Phone ...... 902-424-5851 Toll-free ...... 1-800-898-7668 (Click on the Birth, Death, or Marriage Certificate www.novascotia.ca/sns Online option.) Vital Statistics Office Societies Act / Registry of 300 Horseshoe Lake Drive, Bayers Lake Joint Stock Companies Business Park Seniors’ clubs, councils, and other organizations Mail Address may incorporate under the Societies Act for a fee PO Box 157 of $43.60, with an annual renewal fee of $31.15. Halifax NS B3J 2M9 Phone ...... 902-424-4381 Registry of Joint Stock Companies 9 North, Maritime Centre 1505 Barrington Street Toll-free (within Nova Scotia) . 1-877-848-2578 PO Box 1529 E-mail ...... [email protected] Halifax NS B3J 2Y4 www.novascotia.ca/sns Phone ...... 902-424-7770 Seniors’ Discounts Toll-free ...... 1-800-225-8227 Many price reductions and other benefits are E-mail ...... [email protected] available to seniors. To receive them, you will be or ...... [email protected] expected to prove your age. Many businesses www.novascotia.ca/sns will accept your Old Age Security identification card, passport, driver’s licence, or a general Ageing Well Together Coalitions photo ID card, such as the one available from Ageing Well Together Coalitions around the Registry of Motor Vehicles. the province work with organizations and communities to support awareness, action and change with a focus on falls prevention, physical activity, and other issues that affect seniors’ well-being.
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Provincial Office Antigonish/Guysborough Senior Citizens’ Anne Corbin, Executive Director Council #63 Phone ...... 902-422-0914 Phone ...... 902-232-2113 Toll-free ...... 1-855-253-9355 Cape Breton Council of Senior Citizens and Pensioners E-mail . . . . [email protected] Phone ...... 902-736-2174 www.nscommunitylinks.ca Colchester/East Hants Seniors’ Council Regional Coordinators Phone ...... 902-662-2536 Western Nova Scotia Cumberland County Senior Citizens’ Council E-mail . . . . [email protected] Phone ...... 902-597-3664 Inverness-Victoria Council of Seniors & Central Nova Scotia Pensioners Phone ...... 902-863-5040 Phone ...... 902-625-3704 E-mail . . . [email protected] Kings County Senior Citizens’ Council Eastern Nova Scotia Phone ...... 902-678-1658 Noreen MacLean Pictou County Council of Seniors Phone ...... 902-224-7481 Phone ...... 902-382-2279 E-mail . . . . . [email protected] Richmond County Senior Citizens’ Council Capital Region Claire Marchand ...... 902-345-2499 Anne Corbin Sackville Seniors’ Advisory Council Phone ...... 902-422-0914 Charlene Nolan ...... 902-864-5591 Toll-free ...... 1-855-253-9355 Yarmouth County Senior Citizens’ Council E-mail . . . [email protected] Eileen Pothier ...... 902-663-4700 www.nscommunitylinks.ca Seniors’ Clubs and Centres Seniors’ Councils, Clubs, Metro Region and Centres Chebucto Links Phone ...... 902-422-3525 About a dozen seniors’ councils and over 150 Email . . . [email protected] seniors’ clubs are active in Nova Scotia. The clubs offer a wide variety of programs and www.chebuctolinks.ca social events for seniors. To find out if there is a club in your area call 211. Campbell’s Cole Harbour Senior Citizens Club Phone ...... 902-435-0106 Seniors’ Councils Email ...... campbellsseniorclub.ca Councils are comprised of representatives Dartmouth Seniors’ Service Centre from each seniors’ club. They serve as a forum for sharing information and addressing local Phone ...... 902-465-5578 seniors’ issues. Email . . . . [email protected]
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Community Recreation & Wellness – Northwood Western Region Phone ...... 902-454-3351 Bear River New Horizons Centre Email ...... [email protected] Phone . . . .902-467-3919 or 902-467-3930 www.northwood.care Nouveaux Horizons de la Baronnie Pauline Potter Fitness Centre Phone ...... 902-762-2655
Phone ...... 902-493-5641 Tiverton Super Seniors H.O.P.E. Centre Phone ...... 902-839-2244
H.O.P.E. Centre: offers a drop-in-centre, trustee Westport Super Seniors program, income tax service, a summer day for Phone ...... 902-839-2015 persons with special needs and also a Dial A Ride service. HOPE Centre and Dial a Ride Phone ...... 902-742-8910 Phone ...... 902-742-8910 E-mail . . . . [email protected] www.Facebook.com/HOPECentreanddialaride Facebook page . . . @hopecentreanddialaride Other Nova Scotia Seniors’ Spencer House Seniors’ Centre Organizations Phone ...... 902-421-6131 Email ...... [email protected] Indo-Canadian Seniors Group of Nova Scotia www.spencerhouse.ca This group promotes healthy living and Cape Breton Region organizes recreational, cultural, and fundraising activities. It offers presentations on a variety Steelworkers and Sydney Pensioners Club of topics, including health issues, investments, Phone ...... 902-539-8000 insurance, estate planning, literacy, social benefits, exercise, and meditation. North Shore Region Mr. Sunder Sharma, President Club 60 Phone ...... 902-423-1988 Phone ...... 902-863-6976
Greenfield Oldsters Club Nova Scotia Centre on Aging (NSCA) Phone ...... 902-833-2230 For 25 years, the NSCA at Mount Saint Vincent University has advanced knowledge on aging- Pictou County New Horizons Seniors’ Centre related issues through research, education, Phone ...... 902-485-2573 and community engagement. The NSCA’s main areas of expertise are focused on issues related Seniors Outreach/Help Line c/o Valley View Villa to family and friend caregivers, home-care Phone ...... 902-752-8400 human resources, age-friendly communities, Email . . . . [email protected] dementia care, nursing-home residents’ quality of life, and abuse of older adults. The South Shore Region NSCA conducts local, provincial, regional, and Bridgewater Senior Citizens’ Club national projects in collaboration with a wide Phone ...... 902-543-5719 range of public and private sector partners, including other universities and not-for-profit
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organizations. The NSCA has developed a All seniors and seniors’ groups are encouraged sound reputation for producing high-quality, to make their views known to us, as our relevant materials that link research to policy. representation and advocacy is not limited to Phone ...... 902-457-6546 the nine organizations. E-mail ...... [email protected] For further information please contact the Chair, Bill Berryman, at [email protected] www.msvu.ca/nsca or 902-633-2211.
NSCA Endowment— CARP—A New Vision of Aging Dr . F . R . MacKinnon Fund for Canada The Dr. F. R. MacKinnon fund supports the CARP is a non-partisan, non-profit organization mandate of the Nova Scotia Centre on Aging to committed to a new vision of aging for Nova promote education for seniors, practitioners, Scotia. CARP promotes social change that will and caregivers; to consult with seniors’ bring financial security, equitable access to organizations and decision makers; and to healthcare, and freedom from discrimination. Our support research initiatives that benefit seniors. mandate is to promote and protect the interests, To donate, please contact: rights, and quality of life for Canadians as we Dr. F. R. MacKinnon Endowment Fund age. We have over 8,000 members in Nova Scotia age 45 years and over. University Advancement CARP Nova Scotia (Ron Swan, Chair) Mount Saint Vincent University, Halifax Phone ...... 902-495-8284 Phone ...... 902-457-6470 E-mail . . . . . [email protected] E-mail ...... [email protected] www.CARPnovascotia.ca www.msvu.ca/nsca Community Links Seniors Advisory Council of Nova Scotia Community Links is a provincial non-profit The Seniors Advisory Council of Nova Scotia, group dedicated to ensuring older adults formerly called the Group of IX, serves as are informed, respected, and engaged. an advisory body to Government through Members include seniors’ clubs, senior- the Department of Seniors to facilitate the serving organizations, and individuals 55+ development of government age-related policies, who address aspects of ageing well, including programs, and services. The Council is dedicated physical and mental health, active living, social to improving the inclusion, well-being, and connection, transportation, and appropriate, independence of older adults living in Nova Scotia. affordable housing. Our regionally-based The Seniors Advisory Council is an independent Ageing Well Together Coalitions offer members body of elected volunteers representing nine opportunities to increase their collective impact. seniors organizations. With over 100,000 older Community Links is affiliated with the National adults affiliated with those organizations, Pensioners Federation. this representation strengthens the voice and Phone ...... 902-422-0914 presence of seniors in influencing government Toll-free: ...... 1-855-253-9355 decision making. E-mail ...... [email protected] www.nscommunitylinks.ca
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National Association of Federal Retirees democratic institutions by exercising their full (NAFR) rights and responsibilities by voting at elections The NAFR protects the benefits and promotes Phone ...... 902-865-5050 the interests of people (and their spouses and E-mail ...... [email protected] survivors) who have retired from the ranks of www.nsgrea.ca the Public Service of Canada, the Canadian Forces, the Royal Canadian Mounted Police, and Regroupement des aînés de la federally appointed judges. Nouvelle-Écosse (RANE) Phone ...... 1-855-304-4700 Le RANE est l’organisme porte-parole des E-mail: . . . . . [email protected] / aînés de l’Acadie de la Nouvelle-Écosse. En ...... [email protected] plus de faire valoir les points de vues, désirs et www.federalretirees.ca / www.retraitesfederaux.ca besoins des aînés de cette communauté auprès des diverses instances gouvernementales et Federation of Senior Citizens and communautaires, le RANE favorise et valorise la Pensioners of Nova Scotia (FSCPNS) contribution des aînés à la collectivité. The federation was formed in 1973 and today VISION DU RANE: Les ainés acadiens et the membership represents the active affiliation francophones de la Nouvelle-Écosse contribuent of 12 councils and 130 clubs from all areas of pleinement à la vitalité de leur communauté, à la the province. It is affiliated with the National pérennité de leur langue et culture en s’engagent Federation of Senior Citizens and Pensioners. à l’atteinte de leur Mieux-être. The FSCPNS monitors seniors’ programs and Le Regroupement compte des membres services and advocates for improvements as répartis dans plus de dix régions acadiennes et necessary. A provincial annual meeting held francophones de la Nouvelle-Écosse. Pour de plus in Truro provides affiliated councils and clubs, amples renseignements au sujet des activités du through resolutions and debate, an opportunity Regroupement ou pour devenir membre, n’hésitez to have issues forwarded to the appropriate pas à visiter leur site Web au www.rane.ns.ca ou à government department for action and response. communiquer avec le bureau du RANE au Alma Johnston-Tynes, President 902-304-9533 ou par courriel [email protected]. Phone ...... 902-434-1829 Leonard LeFort, Président E-mail . . . . . [email protected] Retired Teachers Organization of the Nova Scotia Government Retired Nova Scotia Teachers Union Employees Association (NSGREA) The Retired Teachers Organization (RTO) of The aims of NSGREA are to the NSTU is the official body representing • advance the economic and social welfare of the retired teachers of Nova Scotia. The its members organization’s mission states that the RTO will advance, promote, and protect the welfare of its • make presentations to governments that 7,200 members. would benefit the membership The RTO is well informed about the issues and • secure legislation that will safeguard and opportunities for seniors in Nova Scotia through promote the principles, rights, and liberties contact with members and is positioned to initiate of members responses, alone or in partnership with regional, • assist groups with their retirement programs provincial and national organizations, that engender • encourage members to participate in their a healthy, active, and engaged life in retirement.
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Bill Berryman, President SSRD acknowledges the importance of the Phone ...... 902-633-2211 Department of Seniors’ foundation document “Strategy for Positive Aging in Nova Scotia,” E-mail ...... [email protected] released in 2005. www.rto.nstu.ca/documents.html Dr. Margaret Casey, Chair Royal Canadian Legion, Nova Scotia/ Phone ...... 902-429-2238 Nunavut Command E-mail ...... [email protected] The RCL is a not-for-profit, dues-supported organization that advocates and secures benefits Health-Related and support services for veterans and their Organizations families. The members of the Royal Canadian Legion are the keepers of Remembrance in ALS Society of New Brunswick and Canada. The RCL also delivers and supports Nova Scotia programs for youth and seniors through The ALS Society of New Brunswick and Nova community branches and provincial, territorial, Scotia is committed to supporting individuals and dominion Commands. living with amyotrophic lateral sclerosis (ALS) Phone ...... 902-429-4090 by providing equipment free of charge, caregiver Toll-free ...... 1-877-809-1145 support, information, and referrals, and by funding research to find a cure. E-mail ...... [email protected] Phone ...... 902-454-3636 Section of Senior and Retired Doctors of Toll-free ...... 1-866-625-7257 Doctors Nova Scotia E-mail . . . . . [email protected] The mission of the Section of Senior and Retired Doctors (SSRD) is to www.alsnbns.ca • promote the health and welfare of senior Alzheimer Society of Nova Scotia physicians The Alzheimer Society of Nova Scotia is • advocate for evidence-based actions and committed to alleviating the personal and social policies that improve the health status of all consequences of Alzheimer’s disease and other Nova Scotians, with particular attention to dementias and to promoting the search for issues affecting seniors the causes, treatments, and cures. We provide The SSRD is a leader in the movement to information, education, and support programs for establish a national section for senior and people living with dementia, and for their families, retired physicians. About 22 per cent (585 the general public, and healthcare providers. members) of the members of Doctors Nova Phone ...... 902-422-7961 Scotia (DNS) are aged 65 or older. The SSRD Toll-free ...... 1-800-611-6345 connects with the Canadian Medical Association E-mail ...... [email protected] via our provincial organization, DNS. www.alzheimer.ca/ns Recognizing that the social determinants of health are responsible for three-quarters of Aphasia Association of Nova Scotia the health status of individuals and population Aphasia Nova Scotia promotes and supports groups of all ages and the traditional healthcare the participation of people with aphasia in system is responsible for one-quarter, the their own communities. Programs include the
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Expressive Cafe support group for people with 38A Withrod Drive, Halifax, NS, B3N 1B1 aphasia, their partners, families, and friends in E-mail ...... [email protected] Halifax, Antigonish, Sydney, and Berwick, and www.ccans.info the Aphasia Camp, an annual recreation camp for adults with aphasia. Diabetes Canada Association Phone ...... 902-445-4960 Phone ...... 902-453-4232 E-mail ...... [email protected] Toll-free ...... 1-800-326-7712 www.aphasians.squarespace.com E-mail ...... [email protected] Arthritis Society www.diabetes.ca The Arthritis Society provides education Easter Seals Nova Scotia programs, information and support to the one in four people living with arthritis in Nova Scotia. Our charity advocates for a barrier-free Nova Scotia The Society is dedicated to providing leadership and delivers top-quality programs promoting mobility, inclusion, and independence for Nova and funding for research, advocacy and solutions Scotians with disabilities. to improve the quality of life for Canadians affected by arthritis. Phone ...... 902-453-6000 Phone ...... 902-429-7025 E-mail . . . . [email protected] Toll Free ...... 1-800-321-1433 www.easterseals.ns.ca E-mail ...... [email protected] Epilepsy Association of the Maritimes www.arthritis.ca/ns (EANS) EANS provides education and resources to persons Cancer Information Service living with epilepsy and their communities,and The Canadian Cancer Society offers a toll- supports ongoing research. free information service staffed by caring, Services include education, support groups, knowledgeable personnel who provide advocacy, programming, scholarships, and information on all aspects of cancer. bursaries. Seizure first aid and epilepsy awareness Toll-free ...... 1-800-639-0222 education is provided to schools, employers, www.cancer.ca caregivers, first responders, community groups. Phone ...... 902-429-2633 Cancer Connection Toll-free ...... 1-866-EPILEPSY This toll-free, telephone-based one-on-one peer E-mail ...... [email protected] support program connects people living with cancer to people who provide support based on Facebook . . . facebook.com/epilepsyns.org similar cancer experiences. www.epilepsyns.org Toll-free ...... 1-800-639-0222 Kidney Foundation of Canada www.cancerconnection.ca The foundation funds research and clinical Continuing Care Association of education, provides services for the special needs Nova Scotia (CCANS) of individuals living with kidney disease, advocates for access to high-quality care, and actively CCANS represents continuing care facilities and promotes an awareness of and commitment to service providers in the province through networking, organ donation. education, lobbying, and strategic partnerships.
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Toll-free ...... 1-877-453-0533 Cumberland County: . . . . .902-762-2192; E-mail ...... [email protected] ...... 902-664-4666 www.kidney.ca/atlantic E-mail . . . . . [email protected] www.ostomyhalifax.ca March of Dimes Canada—Conductive www.ostomycanada.ca Engagement and Integration Services Phone ...... 902-717-6145 Psoriasis Society of Canada E-mail . . . [email protected] The society provides information to those who www.marchofdimes.ca have psoriasis, provides assistance to find a doctor to treat psoriasis, offers support, and Multiple Sclerosis Society of Canada forms support groups. The society works to find a cure for multiple Phone ...... 902-443-8680 sclerosis (MS) and is dedicated to improving the Toll-free ...... 1-800-656-4494 quality of life for people living with MS. E-mail ...... [email protected] Atlantic Division, Dartmouth www.psoriasissociety.org Phone ...... 902-468-8230 Toll-free ...... 1-800-268-7582 Serving Seniors Alliance Co-operative E-mail ...... [email protected] Serving Seniors Alliance Co-operative is a group of high quality, trusted service providers for seniors www.mssociety.ca and their families. Most of our members provide Ostomy Canada Society Inc their products and services directly in the comfort of your home. Many of our members also provide Community Ostomy Support Groups services across the province. With more than Halifax: . . . .902-473-0414; 902-412-1730 25 businesses as members, we provide a wide E-mail ...... [email protected]; range of services—everything from accounting, ...... [email protected] blood collection, and mortgages to fitness, speech Kentville: ...... 902-538-7900 therapy, moving and storage, junk removal, and even travel. Whether or not you consider yourself Bridgewater ...... 902-521-6117 a “senior,” chances are that one or more of our Cape Breton: . . 902-562-1367; 902-862-6849 businesses serve you or your family’s needs. E-mail ...... [email protected] Phone ...... 902-499-4122 Pictou County ...... 902-485-4822 E-mail . . [email protected] E-mail . . . . [email protected] www.servingseniors.info Yarmouth: ...... 902-762-0352 Victorian Order of Nurses (VON) E-mail . . . . [email protected] VON Canada is a national non-profit and Clare Municipality . . . . . 902-769-3252; charitable home and community-care organization ...... 902-778-0113 serving Canadians coast to coast. VON provides E-mail: . . . . . [email protected] healthcare, home-support, and community- support services to people and their families. Truro: ...... 902-899-2747 E-mail ...... [email protected] Programs and services help seniors live independently in their homes. Care and support services vary by site, and may include visiting
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nursing, rehabilitation, palliative care, caregiver Federal Government: support, bereavement follow-up, homemaking, personal care, and respite care. Care is provided Aging and Seniors in consultation with a physician and is available Veterans Affairs Canada (VAC) seven days a week. See page 31. Charitable services include adult day programs, meals programs, transportation programs, seniors’ Veterans’ Independence Program exercise, volunteer visiting, and more. Many See page 31. interesting volunteer opportunities are available through your local VON site. Phone ...... 211 www.von.ca
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211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Active Living
Community Activities • information programs and seniors’ cafes on a wide variety of topics Seek out cultural, recreational, and social • music performances, book clubs, and other activities in your community. cultural activities Call 211 or visit www.ns.211.ca • computer classes covering basic and Contact your local advanced skills, and instruction in other • community centres applications • library • online collections of free e-books • Municipal Recreation Centre • books in large print • places of worship • free audio books, including CDs, Playaways, • seniors clubs and organizations (see page 12) and Daisy books • books in languages other than English Northwood Broadcasting Club (NWBC) • a variety of electronic resources Besides offering a wide variety of music, NWBC • home delivery service for those unable to visit is an important source of information for a library branch older adults interested in events and leisure opportunities available in the community. NWBC • borrowing by mail is operated by volunteers and reaches listeners • special Seniors’ Week activities each October, throughout Nova Scotia and Prince Edward during Canadian Library Month Island via the Eastlink community channel in your area, each day 10 am to 12 noon. Visit your local library and sign up for your free library card. To find your nearest library, visit Phone ...... 902-454-6922 our website or see the list below for contact Toll-free ...... 1-866-229-6922 information by region. E-mail ...... [email protected] www.publiclibraries.ns.ca www.northwood.care Annapolis Valley Regional Library Nova Scotia’s Public Toll-free ...... 1-866-922-0229 Libraries–Your Community Phone ...... 902-538-2665 Connection E-mail . . . . [email protected] www.valleylibrary.ca With a network of 80 branch libraries and 4 mobile libraries, Nova Scotia’s public library system offers a wide variety of materials, programs, and services. Some of our special offerings that may be of interest to older adults include
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Cape Breton Regional Library Western Counties Regional Library Phone ...... 902-562-3279 Phone ...... 902-742-2486 E-mail [email protected] or [email protected] E-mail ...... [email protected] www.westerncounties.ca Colchester-East Hants Public Library Toll-free ...... 1-888-632-9088 Phone ...... 902-895-4183 Internet and Online Training E-mail . . . . . [email protected] @NS Community Technology www.lovemylibrary.ca @NS provides communities with affordable access in close to 200 sites throughout the Cumberland Public Libraries province. In our community technology sites you Phone ...... 902-667-2135 can access the internet, learn basic computer E-mail . [email protected] skills, discover new and emerging technologies, access government services and online www.cumberlandpubliclibraries.ca education, and learn and share with others.
Eastern Counties Regional Library If you would like to find a site in your community, visit our website at www.communitytechns.ca or Toll-free ...... 1-855-787-READ (7323) call 211. Phone ...... 902-747-2597 E-mail ...... [email protected] Services for Newcomers www.ecrl.library.ns.ca Immigrant Services Association of Halifax Public Libraries Nova Scotia (ISANS) Phone ...... 902-490-5753 ISANS works with newcomers to help them build a future in Canada, providing a wide E-mail ...... [email protected] range of services to immigrants, from refugee www.halifaxpubliclibraries.ca resettlement to professional programs, from family counselling to English in the Workplace. Pictou-Antigonish Regional Library ISANS offers services in an inclusive manner, Toll-free ...... 1-866-779-7761 respectful of, and sensitive to, diversity. For more Phone ...... 902-755-6031 information about the services, programs, and opportunities to get involved, visit www.isans.ca. E-mail ...... [email protected] www.parl.ns.ca ISANS Mumford Main Office South Shore Public Libraries 6960 Mumford Road, Suite 2120 (2nd floor) Toll-free ...... 1-877-455-2548 Halifax, NS Phone ...... 902-543-2548 Phone ...... 902-423-3607 E-mail . . [email protected] Toll-free in Nova Scotia . . .1-866-431-6472 www.southshorepubliclibraries.ca E-mail ...... [email protected]
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ISANS Desmond Central Region (Halifax Regional Municipality): Bayers Road Professional Centre Michelle Aucoin 7071 Bayers Road, Suite 164 Email: . . . [email protected] (Desmond Avenue entrance) Phone: ...... 902 424-7622 Halifax, NS Phone: ...... 902-406-3558 Fundy Region (Municipality of East Hants, Cumberland County, Colchester County): Email ...... [email protected] Peter McCracken ISANS Joseph Howe Email: . . . [email protected] 2717 Joseph Howe Drive, 2nd Floor Halifax, NS Phone: ...... 902 893-6215 Phone: ...... 902-406-7794 Highland Region (Guysborough County, Email ...... [email protected] Antigonish County, Pictou County): Rae Gunn YMCA Centre for Immigrant Programs Email: ...... [email protected] The YMCA of Greater Halifax/Dartmouth offers Phone: ...... 902 863-7380 various programs and services for youth, adults, and families who are new to Canada. South Shore Region (Counties of Yarmouth, The YMCA Centre for Immigrant Programs Shelburne, Queens, and Lunenburg, and District provides an inclusive environment to serve our of Argyle): diverse community. Debby Smith 65 Main Avenue, Halifax Email . . . . . [email protected] Phone ...... 902-457-9622 Phone: ...... 902 634-7505 www.ymcahfx.ca Valley Region (Municipalities of Hants West and Clare; Counties of Digby, Annapolis, and Kings): Sport and Recreation Meg Cuming Regular physical activity is important for Email ...... [email protected] healthy aging. Phone: ...... 902 679-4390 For information about physical activity, sport and recreation opportunities, and funding Canadian Senior Games Association programs, contact your regional representative (CSGA) (listed below) or visit the website: The CSGA involves seniors in the planning, www.cch.novascotia.ca leadership, and evaluation of the Canada 55+ Games. The 55+ Games provides older adults Active-Living Regional Representatives with an opportunity to enhance their well-being through participation in sporting and recreational Cape Breton Region (Cape Breton Island): events. The host community has the opportunity Larry Maxwell to organize cultural events or demonstrate Email: . . . . . [email protected] activities of cultures and interests within their Phone: ...... 902 563-2380 region. These national games attract over 1,500 participants and supporters from across the country, including the Northwest Territories and the Yukon. The 2018 Canada 55+ Games were
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awarded to Saint John, NB; the 2020 games will Nova Scotia 55+ Games Society be in Kamloops, BC. Jerome Tanner, President www.canada55plusgames.ca Phone ...... 902-543-1380 E-mail ...... [email protected] Hike Nova Scotia www.novascotia55plusgames.com We encourage and promote hiking, walking, and snowshoeing throughout Nova Scotia. Support Hike Nova Scotia by becoming a member. YMCAs YMCAs offer a number of healthy-life programs Phone ...... 902-932-6902 for older adults, such as aquafit, seniors swim, www.hikenovascotia.ca 50+ fitness classes, strength-training, and yoga. Supervised strength-training programs available Municipal Recreation in some locations. For more Information check Most municipalities in Nova Scotia have our website at www.ymca.ca/locations recreation departments with trained or call 211. professionals and volunteers available to support the needs in their communities. For information Community Health Teams on recreation activities for seniors, contact Community Health Teams are part of Nova Scotia Recreation Nova Scotia. Health Authority and provide FREE wellness programs and services. The programs are offered Recreation Nova Scotia by healthcare providers. Topics covered include We are a province-wide, not-for-profit healthy eating, physical activity and emotional organization established in 1998 to promote the wellness. We also offer a service that helps values and benefits of recreation and leisure. In connect you with resources in your community. partnership with volunteers and the professional Community Health Teams are located in Bedford/ recreation community, Recreation Nova Scotia Sackville, Dartmouth, Chebucto and Halifax. advocates on behalf of all Nova Scotians for high Phone ...... 902-460-4560 quality recreation and leisure opportunities. E-mail ...... [email protected] www.communityhealthteams.ca Lakeside Community Centre 1492 St. Margaret’s Bay Road, Lakeside Northwood Pauline Potter Fitness Centre Phone ...... 902-425-1128 The fitness centre is a full-service gym with www.recreationns.ns.ca/connect certified staff. It is wheelchair accessible and accessible to people with vision problems Nova Scotia Connect and those living with dementia. People of all WWW.NSConnect.ca is an online recreation guide abilities welcome. There is a month-to-month for communities in Nova Scotia. NSConnect. membership option. Each member receives a ca is made up of several regional Connect.ca personal fitness plan at no additional cost. initiatives that make use of online databases. These 2630 Gottingen Street databases are gateways for information about (main floor of Northwood Manor) active living and recreation. They are the go-to sites Phone ...... 902-493-5641 for individuals, groups, and families to navigate sport, recreation, and physical activity opportunities E-mail ...... [email protected] in specific regions. www.nwood.ns.ca/neighbourly-connections www.NSConnect.ca
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St . Mary’s Lawn Bowling Club, Halifax Atlantic School of Theology, Halifax Phone ...... 902-421-7684 Tuition for seniors (65 years or older as of the www.stmaryslbc.com first day of classes at the beginning of the applicable term) is one-half of the regular course fee for courses offered on campus and three- Ocean View Neighbourhood Program quarters of the regular course fee for courses With a variety of benefits for independent offered via the Internet (some exemptions apply). seniors, the Neighbourhood Program connects you to vendors, volunteers, and fellow members Phone ...... 902-423-6801 who believe in neighbours helping neighbours. www.astheology.ns.ca Phone ...... 902-465-6020 ext. 2302 Seniors’ College Association of Nova E-mail ...... [email protected] Scotia (SCANS) www.oceanv.ca/services/community SCANS is a non-profit society providing affordable non-credit academic courses in Ocean View Lifestyle Assistant HRM, Truro, Mahone Bay, Liverpool, and Chester. Our Lifestyle Assistant helps you with house Courses are offered in winter, spring, and cleaning, pet care, and more. fall. College membership fee is $135 (+HST), Phone ...... 902-465-6020 ext. 2302 annually; members may take courses in any community. SCANS expands to communities in E-mail . . . . . [email protected] Nova Scotia according to community interest www.oceanv.ca/services/community and support. Phone ...... 902-444-7588 Lifelong Learning E-mail ...... [email protected] Opportunities www.theSCANS.org University and Community College Courses for Older Adults Université Sainte-Anne, Church Point Most of the following universities and community Phone ...... 902-769-2114 colleges in Nova Scotia offer credit courses to seniors on a free tuition or reduced-fee basis. Elder Learners/Senior Resources Association Acadia Lifelong Learning Centre (ALL), Elder Learners is an independent non-profit Wolfville association that offers reasonably priced non- Open Acadia, Acadia University credit talks, short courses, and educational trips for older adults (50+) for life-long learning. Held Phone ...... 902-585-1434 in fall and winter, they include coffee breaks Toll-free ...... 1-800-565-6568 and lunch so members can share ideas and E-mail ...... [email protected] socialize. They are held at St. Mary’s University, Halifax. www.all.openacadia.ca Phone ...... 902-420-5492 E-mail ...... [email protected] www.elderlearners.com
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211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Caregiving & Support
Assistance for Caregivers (including healthcare system navigation), confidential telephone and e-mail support, Caregiver Benefit Program monthly peer support groups, educational The Caregiver Benefit program recognizes the workshops, and referrals. important role of caregivers. It is intended for Phone (HRM) ...... 902-421-7390 caregivers of low-income adults with high- Toll-free level disability or impairment, as determined (within Nova Scotia) . . . . 1-877-488-7390 by a home-care assessment. A caregiver must provide over 20 hours a week of unpaid care to E-mail ...... [email protected] qualify. If the caregiver and the care recipient www.caregiversNS.org both qualify for the program, the caregiver will receive $400 per month. The Caregiver Benefit is Continuing Care a reportable income; caregivers should contact the Canada Revenue Agency (1-800-959-8281) Continuing Care services and supports are for information about tax implications. provided to eligible people who need care in their homes and communities. Care can be Facility-Based Respite Care provided on a long-term or short-term basis. Family caregivers provide personal care and Services include: support to help loved ones stay in their homes Caregiver Benefit Program ...... p. 26 and communities longer. However, this can result Facility-Based Respite Care ...... p. 26 in physical, mental, and emotional stress for caregivers. To support them and their families, Home Care Services ...... p. 28 the Department of Health and Wellness provides Home Oxygen Services ...... p. 28 access to respite beds in licensed long-term care Self-Managed Care Program ...... p. 28 facilities (nursing homes) across the province. There is an option available for children. Supportive Care Program ...... p. 28 A person may have a respite bed a total of 60 Palliative Home Care ...... p. 28 days within a calendar year. However, to ensure Aboriginal Continuing Care ...... p. 28 fair access to beds during high-demand periods Personal Alert Assistance Program . . . p. 29 (July 1 to October 1), no more than 30 days can be scheduled. Seniors community Wheelchair Loan Program ...... p. 29 Caregivers Nova Scotia Home Support Services ...... p. 29 Long Term Care ...... p. 29 Caregivers Nova Scotia provides free programs and services to Nova Scotians who give Assisted-Living Facilities ...... p. 55 unpaid care to family or friends, regardless of For more information regarding these programs the caregiver’s age or the health condition of please visit the Department of Health and the loved one. Services include information Wellness website: www.novascotia.ca/dhw
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A Single-Entry Access Toll-free Line for additional supports. Some examples are meal Continuing Care Services programs, adult day programs, and foot-care Hours of operation: 8:30 am to 4:30 pm, seven clinics. If you require long-term care, the Care days a week. Coordinator will assist you with the process for placement in a long-term care facility that will If you reach the mailbox, please leave a message. best meet your needs. You will be encouraged If you are calling from outside Nova Scotia to maximize all home and community-based about someone who lives in Nova Scotia, please options before considering long-term care. call the appropriate number below. Halifax Regional Municipality and Hants County Licensing, Standards, and Quality Phone ...... 902-487-0607 of Care Richmond, Cape Breton, Victoria, Inverness, Questions or concerns about the licensing, Guysborough, and Antigonish Counties standards, and quality of Continuing Care services (home care and long-term care) should Phone ...... 902-563-3695 be directed to: Kings, Annapolis, Digby, Yarmouth, Shelburne, Investigation and Compliance, Continuing Care Queens and Lunenburg Counties Department of Health and Wellness Phone ...... 902-742-0629 PO Box 488, Halifax NS B3J 2R8 Colchester, Cumberland, and Pictou Counties Phone ...... 902-424-0104 and the Municipality of East Hants Phone ...... 902-893-6277 Home Care and Home Oxygen
What happens when you call the Client Fees for Home Care and toll-free number? Home Oxygen You will speak with an intake worker who works There may be a minimal charge to home-care for the Nova Scotia Health Authority. The intake clients for home-support services and home worker documents basic information about oxygen services. If you use both home-support you and forwards this information to a Care services and home oxygen services, your Coordinator, who will call you back and arrange maximum monthly charge will be equivalent to to meet with you. Urgent assessments take your home-care maximum amount. There are no priority and are addressed first, usually within charges for nursing services provided through one week of your initial call, to determine what home care or for the supplies used during a care services you are eligible to receive, based nursing visit. Fees charged to the client are not on your needs. intended to recover the full cost of providing the service. The Care Coordinator will determine What happens when a Care applicable client fees during the assessment. Coordinator visits? The amount you pay, if any, is determined by The coordinator will assess your needs, your income and family size. A sliding fee scale strengths, and preferences. Once you are is used, and fees for each income category approved for services, the coordinator will are outlined in a table that is available upon regularly check in with you and your caregivers request. There is a monthly maximum amount or service providers. If your needs change, that any client can be charged, depending your services will change to reflect your new on the client’s income category. Your Care needs. Care Coordinators can also connect you Coordinator can help you determine your with programs in your community that offer maximum monthly charge.
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Home Care their own care plans, giving them control Home-care services are available to all Nova over the services they need and the providers Scotians who need help with care in their homes they choose. Clients may appoint a third- and communities. This service is funded by party Care Manager to act on their behalf the Department of Health and Wellness and in carrying out these tasks. Self-Managed managed by the Continuing Care offices of Care funding goes toward the hiring, training, the Nova Scotia Health Authority. Home-care managing, supervising, and payment of a services will supplement the help people already care provider; essentially, you are your care receive from family, friends, or community. provider’s employer. Funding is available for Home care helps people remain as independent support services such as personal care and as possible by staying in their homes and homemaking. Registered professional health communities. The priority is always for care to services, like nursing, are provided directly by be provided in the home and the community. Continuing Care in accordance with assessed Home care also helps link clients to professional need and program policies. services and other community-based resources, such as meal programs or foot-care clinics. Supportive Care Program This program supports cognitively impaired A range of personal-care and home-support clients with funding of $500 per month to services are available. Personal-care services purchase home-support services (personal help the client with daily living tasks such as care, respite, meal preparation, and dressing, undressing, bathing, toileting, feeding, homemaking) that would otherwise be delivered and mobilization. Home-support services also through the Home Care program. Under help the client with tasks, like light housekeeping, Supportive Care, a person may also be eligible laundry, and meal preparation. In-home respite to receive reimbursement for snow-removal services for caregivers are also available. services to a maximum of $495 per year. Nursing Palliative Home Care Home-care nurses provide nursing services in This program provides services, including the client’s home, including assessment, health teaching, health monitoring, and treatment. nursing and home support, for terminally ill Direct home nursing care can include activities people when it has been decided that treatment such as intravenous therapy, dressing change, to extend life is no longer the primary goal. catheter care, and medication management. Fees for home-support services depend on your income; you may or may not be required to pay Home Oxygen a fee. Nursing services are free. The home oxygen service provides Nova Scotians with medical needs access to oxygen Aboriginal Continuing Care for use in and outside the home. This program Registered First Nations people living on- funds oxygen equipment, including oxygen reserve in Nova Scotia have access to home concentrators, portable oxygen tanks, and care and residential care through provincially other related supplies, to individuals who meet and federally funded programs. Eligibility for program and medical eligibility requirements provincial continuing care services varies, and who require long-term oxygen therapy. depending on whether a person lives on-reserve and whether they have Registered Status under Self-Managed Care Program the Federal Indian Act, thus having access This program allows people with physical to similar federally funded services. Non- disabilities to hire care providers and develop Status people living off-reserve can access
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all provincial continuing care services. Status of home-support services. The services individuals living off-reserve can access many offered may include foot-care, companionship, continuing care services, with some exceptions. in-home nursing care, physiotherapy Non-Status individuals living on-reserve can treatments, homemaker services (such as access provincial continuing care services light housekeeping, meal preparation, and through the Nova Scotia Health Authority. organization), transportation, and many others. The services can be tailored to the client’s Personal Alert Assistance needs. Fees vary depending on the type of care The Personal Alert Assistance program provides required. For local listings check the Yellow up to $480 per year to reimburse eligible seniors Pages. (www.yellowpages.ca) or call 211. for the purchase of a personal alert assistance service. The program is targeted at low-income Health Professionals seniors who have a history of recent falls, use and Services a cane, wheelchair or walker, and are receiving publicly-funded home-care services. (See page 58 for information about Personal Emergency Physiotherapists / Occupational Response Systems.) You should not have to Therapists report this funding as income on your income Nova Scotia College of Physiotherapists tax return because it is less than $500/year. Phone ...... 902-454-0158 Since everyone’s situation is different, please Toll-free ...... 1-866-225-1060 contact Canada Revenue Agency at 1-800-959-8281 to confirm. E-mail ...... [email protected] www.nsphysio.com Seniors Community Wheelchair Loan Program Long-Term Care The Seniors Community Wheelchair Loan Program provides new and recycled wheelchairs Long-term care provides accommodation, (manual and electric) to eligible residents of supervisory care, personal care, and nursing Nova Scotia to support them in their homes and services to people who can no longer live communities. If you are eligible, an occupational independently with family and community or physiotherapist will arrange a time to meet supports available.There are two types of with you to complete an assessment. long-term care facilities: nursing homes and residential care facilities. Home Support Services Nursing homes are important options for people who have difficulty performing everyday tasks If you require home-care services, your first such as dressing, bathing, and toileting. Nursing point of contact is Continuing Care. home placement is appropriate for people who Toll-free ...... 1-800-225-7225 are medically stable but have nursing needs that cannot be met through home care. Private Home Care Residential care facilities provide personal In-Home Support care, supervision, and accommodation in safe Many private organizations offer in-home and supportive environments. In emergencies, support services to seniors who want to people living in residential care facilities must remain in their own homes. They provide be able to evacuate the facilities independently. professional nursing care and offer a variety
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Application/Assessment Process Financial Assessment Process To apply for long-term care, contact Continuing As part of your application to a long-term care Care toll-free: 1-800-225-7225 home, your Care Coordinator will help you get A Care Coordinator will call you and arrange started on the financial assessment process. If you are applying for a reduction to the standard a time to meet with you to complete the accommodation charge, you will be asked about assessment and application process. Together, your income and required to sign consent forms you and the Care Coordinator will determine that will allow financial assessment review whether home care or long-term care is best officers with the Department of Health and for you. Also, the Care Coordinator will collect Wellness to verify your financial information information to start the application process for with the Canada Revenue Agency. help with accommodation costs. This information is kept confidential. The After the Care Coordinator assesses your care financial assessment determines whether needs, your application will be sent to the you are eligible for a reduced accommodation Eligibility Review Unit of the Department of charge. Health and Wellness to determine your eligibility and accommodation rate. If you are approved for long-term care, your name will be placed on Choosing a Long-Term Care Home the waiting list for the homes of your choice. If you are currently living in your home, you will be asked to identify the community you wish Eligibility Appeal Process to live in and the long-term care home in which you would prefer to live. The home you select If you disagree with the decision made concerning your eligibility for long-term care, can be anywhere in Nova Scotia. you may request an administrative review. Note: You can be placed on the waiting list for more than one home. However, you must Fees for Long-Term Care accept placement in the first home that The Department of Health and Wellness covers becomes available. the healthcare component of long-term care; residents pay the accommodation costs at rates Waiting Lists set by government every year. Residents also A person is placed on the waiting list for a pay for personal expenses. long-term care home on the date the care-level Those who cannot pay the standard decision is made by the Care Coordinator. The accommodation charge can apply for a charge Nova Scotia Health Authority organizes the reduction through a financial assessment based waiting list chronologically by that date. on net income. The remaining costs are paid The length of time you will be required to wait by the Department of Health and Wellness. Net before admission to a long-term care home income is derived from the person’s most recent depends on how many people are waiting to get Income Tax and Benefit Return; specifically, line into the home or homes you selected. If your 236 (net income) minus line 435 (taxes payable). situation worsens after you apply for care and Reassessment is provided each year. There is are waiting for an opening, your Care Coordinator no additional fee for private rooms; they are may be able to arrange for other services, such assigned based on individual care requirements. as additional home care or respite care.
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Admission into a Long-Term Care Home Assisted-Living Facilities If you are living at home and are offered a placement at a long-term care facility you had See page 55. chosen, your acceptance is generally expected within 24 hours of the offer. An admission date Veterans Affairs Canada will then be arranged with the long-term care (VAC) facility. If you refuse the offered placement, you will be considered not ready for admission to VAC offers a wide range of services and any home and your name will be removed from benefits to qualified veterans, Canadian Forces all waiting lists. members, serving and discharged members of the RCMP, and certain civilians and their Transferring from One Long-Term Care families. For more information on services and Home to Another benefits, to find out if you qualify, or to apply, If you are placed in a facility that was not contact VAC: your first choice, your name will remain on Toll-free (English) . . . . . 1-866-522-2122 the waiting list until you reach your preferred E-mail . . . [email protected] facility. If you are placed in a long-term care home and later decide you want to move to a different home, you can contact Continuing Care Veterans’ Independence (toll-free: 1-800-225-7225) to arrange for your Program name to be placed on the waiting list for the facility of your choice. A national homecare program that helps VAC clients to remain healthy and independent in Health Equipment Loan Program their own home and community. Residents of provincially-licensed and funded Toll-free (English) . . . . . 1-866-522-2122 long-term care facilities, such as nursing homes and residential care facilities, can borrow specialized health equipment from the Canadian Red Cross through its Health Equipment Loan Program, which is funded by the Department of Health and Wellness. Some examples of specialized health equipment are walkers, crutches, specialized mattresses and beds, and custom wheelchairs. Approved applicants may be required to pay a monthly fee for the use of specialized health equipment. Fees are based on income and the type and quantity of equipment provided.
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211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Employment & Entrepreneurship
Nova Scotia Works Employment programs and services are available Our employment services centres help Nova to help grow our workforce. Meeting with a Scotians understand, prepare for, and fill the Case Manager at a Nova Scotia Works centre needs of the province’s job market. Nova Scotia is the first step. Case Managers understand our Works also helps businesses recruit, manage, employment services and programs and have in-depth knowledge of the Nova Scotia labour and develop the talent they need to be more market. (www.novascotia.ca/works) productive here at home and around the world. The network of Nova Scotia Works centres across the province:
HRM TEAM Work Job Junction 501-7051 Bayers Road, Halifax NS 6950 Mumford Road Phone ...... 902-422-8900 Halifax Shopping Centre Annex, Halifax NS Phone ...... 902-455-9675
YMCA Employment Centre YMCA Employment Centre 2269 Gottingen Street, Halifax NS 14-118 Wyse Road, Dartmouth,NS Phone ...... 902-425-3464 Phone ...... 902-461-2513
YMCA Employment Centre YMCA Employment Centre 5 Cumberland Drive (Cumberland Plaza) 22756 Highway # 7, Sheet Harbour NS Cole Harbour NS Phone ...... 902-885-2810 Phone ...... 902-462-6871
YMCA Employment Centre YMCA Employment Centre 12335 Highway 224, Musquodoboit NS 1515 Main Road, Eastern Passage NS Phone ...... 902-384-2390 Phone ...... 902-461-8260
YMCA Employment Centre Opportunity Place Career Resource Centre 5228 Highway 7, Porters Lake NS 108 Cobequid Road, Suite 100 Phone ...... 902-827-5110 Lower Sackville NS B4C 2N2 Phone ...... 902-864-7520
YMCA Employment Centre YMCA Employment Centre 35 Wilfred Jackson Way, Dartmouth NS Halifax Central Library Phone ...... 902-466-7649 5440 Spring Garden Road, Halifax NS Phone ...... 902-461-2513
YMCA Employment Centre Opportunity Place in Partnership with TEAM Work North Recreation Centre 2120 Hammonds Plains Road, Unit 3 44 Simmonds Road, North Preston NS Hammonds Plains NS Phone ...... 902-461-2513 (Call for office hours) Phone ...... 902-422-8900 (Call for office hours)
TEAM Work Job Junction Keshen Goodman Public Library Captain William Spry Centre (Library) 330 Lacewood Drive, Halifax NS 16 Sussex Street, Halifax NS Phone ...... 902-422-8900 (Call for office hours) Phone ...... 902-455-9675 (Call for office hours)
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Cape Breton YMCA Employment Centre (CB) Northside Economic Development Assistance Corp 106 Reserve Street, Glace Bay NS (NEDAC) Phone ...... 902-849-5500 105 King Street, North Sydney NS Phone ...... 902-794-7213
Northside Economic Development Assistance Corp Northside Economic Development Assistance Corp (NEDAC) (NEDAC) 503 Chebucto Street, Baddeck NS 36243 Cabot Trail, PO Box 233, Ingonish NS Phone ...... 902-295-1649 Phone ...... 902-285-2696
Island Employment Association YMCA Employment Centre (CB) 500 George Street, Suite 100, Sydney NS 479 Heelan Street, New Waterford NS Phone ...... 902-539-5673 Phone ...... 902-862-8856
Island Employment Association Island Employment Association 811 Reeves Street Unit 6, Port Hawkesbury NS 15122 Cabot Trail, Cheticamp NS Phone ...... 902-625-0001 Phone ...... 902-224-2117
Island Employment Association Island Employment Association 15792 Central Avenue, Inverness NS 10036 Grenville Street, St. Peters NS Phone ...... 902-258-3513 Phone ...... 902-625-0001 (Call for office hours)
Island Employment Association YMCA Employment Centre (CB) 17 Conney’s Lane, Arichat NS 399 Charlotte Street, Sydney NS Phone ...... 902-625-0001 (Call for office hours) Phone ...... 902-564-9151
Northern Region Cumberland African Nova Scotian Association Cumberland African Nova Scotian Association (CANSA) (CANSA) 63 Victoria Street East, Amherst NS 166 Junction Road, Highway #2, Springhill NS Phone ...... 902-661-1509 Ext. 221 Phone ...... 902-661-1509 Ext. 221
Futureworx Futureworx 15 Commerce Court, Suite 110, Elmsdale NS 42 Inglis Street, Truro NS Phone ...... 902-883-7010 Phone ...... 902-893-6859
Futureworx Career Connections 229 Main Street, Tatamagouche NS 138 Campbell Street, Unit 202, New Glasgow NS Phone ...... 902-657-0180 Phone ...... 844-344-1369
Career Connections Career Connections 50 James Street, Antigonish NS 9996 Highway 16, Unit C, Chedabucto Centre Phone ...... 844-344-1369 Guysborough NS B0H 1N0 Phone . . . . 844-344-1369 (Call for office hours)
Career Connections Career Connections 990 Union Street, Canso NS Municipality of the District of St. Mary’s Phone ...... 844-344-1369 (Call for office hours) 8296 Hwy #7, PO Box 296, Sherbrooke NS Phone ...... 844-344-1369 (Call for office hours)
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South Shore/Valley Southwest Employment Services Southwest Employment Services Pier One Complex, 3588 Highway 3, Barrington Passage 103 Water Street, Yarmouth Phone ...... 902-637-3015 Phone ...... 902-742-5859 Toll-free ...... 1-866-868-9673 Toll-free ...... 1-866-868-9673
Southwest Employment Services Southwest Employment Services 25D King Street, Shelburne 26 North Street, Lockeport NS Phone ...... 902-875-2200 Phone ...... 902-875-6597 Toll-free ...... 1-866-868-9673 866-868-9673 (Toll-free)
Conseil de développement économique de la Conseil de développement économique de la Nouvelle-Écosse (CDENE) Nouvelle-Écosse (CDENE) 1649 Highway 1, Box 3, Church Point NS 1 Slocumb Crescent, Tusket NS Phone ...... 902-769-3284 Phone ...... 902-648-0573
PeopleWorx PeopleWorx 11 Opportunity Lane, Coldbrook NS 298 Marshall Street, Middleton NS Phone ...... 902-679-7460 Phone ...... 902-825-3118 866-609-9675 (Toll-free) Toll-free ...... 866-609-9675
PeopleWorx Avon Region Community Development Association 253 St. George Street, Annapolis Royal NS 80 Water Street, Windsor Mall, Windsor NS Phone ...... 902-532-0605 Phone ...... 902-798-5627 Toll-free...... 866-609-9675
Employment Solutions Employment Solutions 215 Dominion Street, Bridgewater NS 176 Main Street, Liverpool NS Phone ...... 902-543-2479 Phone ...... 902-356-2039 Toll-free ...... 866-711-0411 Toll-free ...... 866-711-0411
Employment Solutions Society Employment Solutions Our Health Centre, 3769 Highway # 3 10 Pte. Richard Green Lane Chester NS B0J 1J0 Hubbards NS B0J 1T0 Phone ...... 902-275-8178 (Call for office hours) Phone ...... 902-858-5627 (Call for office hours) Toll-free ...... 866-711-0411 Toll-free ...... 866-711-0411
Employment Solutions Employment Solutions North Queens Hub North Queens Medical Centre 9793 Highway 8, Caledonia NS 9698 Highway 8, Caledonia NS Phone ...... 902-543-2479 (Call for office hours) Phone ...... 902-543-2479 (Call for office hours) Toll-free ...... 866-711-0411 Toll-free ...... 866-711-0411
Valley African Nova Scotia Development Association Community Inclusion Society in partnership with 61 Webster Street, Kentville NS Canadian Mental Health Association - Kings Phone ...... 902-678-7410 61 Webster Street, Kentville NS Toll-free ...... 866-313-8267 Phone ...... 902-679-7469 Toll-free ...... 866-313-8267
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The Job Bank to customer service, from HR fundamentals to Canada’s one-stop online jobsite, where accounting essentials. Private learning networks employers can post job openings and connect can be created for employers where individual with job seekers free of charge. courses can be assigned to employees. www.jobbank.gc.ca www.coursepark.com/ns For other opportunities and information Online Training regarding our programs and services please visit: SkillsonlineNS: Free access to hundreds of online www.novascotia.ca/lae courses, ranging from software applications
Starting a Business programs, financial assistance, counselling, and training, as well as advisory services and Visit careers.novascotia.ca/starting-a-business support, to entrepreneurs either starting a for resources that can help you start and run business or wanting to expand or modernize one. your business. Nova Scotia Association of Community Business Counselling, Training, and Business Development Corporations Financial Assistance in Nova Scotia Phone ...... 902-883-4798 Local Community Business Development www.cbdc.ca/en Corporation offices offer business development
CBDC South Shore Opportunities Inc CBDC Guysborough County Phone...... 902-354-2616 Phone ...... 902-533-2770
CBDC Digby-Clare CBDC Cumberland Phone...... 902-245-6166 Phone ...... 902-667-5700
CBDC Hants-Kings CBDC Richmond Phone ...... 902-798-5717 Phone ...... 902-258-3698
CBDC Shelburne CBDC Northside Victoria Phone ...... 902-875-1133 Phone...... 902-736-6211
CBDC NOBL Antigonish County CBDC Annapolis Ventures Ltd Phone...... 902-867-6625 Phone...... 902-665-2635
CBDC Pictou County CBDC Yarmouth Phone...... 902-382-6625 Phone...... 902-742-5364
CBDC Coastal Business CBDC Blue Water Phone...... 902-539-4332 Phone...... 902-827-5564
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Provincial Self-Employment Volunteering program details can be found here: www.novascotia.ca/employmentnovascotia Volunteer Nova Scotia is a provincewide volunteer-linking website and database Federal Services (www.volunteerns.ca). Volunteer NS is a free and easy-to-use service for all non-profit The Canada Business Network provides organizations and all Nova Scotians seeking to resources and information to begin and grow connect with their community by offering their businesses. See www.canadabusiness.ca and time and expertise. www.canadabusiness.ca/about Provincial Volunteer Awards University centres Each April, the Nova Scotia government hosts • Acadia Entrepreneurship Centre: the Provincial Volunteer Awards Ceremony www.acadiaentrepreneurshipcentre.com and Luncheon in lead-up to National Volunteer • Centre for Women in Business (MSVU): Week. The event pays tribute to volunteers in www.centreforwomeninbusiness.ca Nova Scotia, who give so much of their time and talents. For more details or to nominate a CEED Centre for Entrepreneurship volunteer, phone or visit our website: Education and Development Phone ...... 902-896-7025 Our purpose is to build entrepreneurship www.novascotia.ca/NonProfitSector awareness and capacity in people to build a sustainable economy and strong communities. Phone ...... 902-421-2333 www.ceed.ca
Redefining Retirement Redefining Retirement – finding purpose, passion, and opportunity as an older adult The Redefining Retirement program shines light on the contributions of older adults to our communities and economy. Through a series of workshops, focused coaching sessions, and peer support, participants (age 60 and older) will explore and pursue their entrepreneurial goals, whether volunteering, looking for work, or starting a business or social enterprise. Phone ...... 902-877-7683 www.redefiningretirement.ca www.facebook.com/redefiningretirementprogram
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211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Finances
Financial Assistance Field Offices Central Region Concerns about Investments Cole Harbour ...... 902-435-7472 The Nova Scotia Securities Commission protects investors from practices and activities Dartmouth ...... 902-424-1600 that undermine their confidence in the fairness Halifax ...... 902-424-4150 and efficiency of securities markets. Check out Sackville ...... 902-869-3600 the For Investors tab on our website to find helpful investor education resources for seniors. Eastern Region If you have concerns about an individual’s or Sydney ...... 902-563-3300 firm’s activities, please fill out our Report a Glace Bay ...... 902-842-4000 Scam form. North Sydney ...... 902-794-5110 Phone ...... 902-424-7768 Port Hawkesbury ...... 902-625-0660 Toll-free ...... 1-855-424-2499 www.nssc.novascotia.ca/for-investors Northern Region Antigonish ...... 902-863-3213 www.nssc.novascotia.ca/recognize-and-report-scam Colchester ...... 902-893-5950 Employment Support and Income Cumberland ...... 902-667-3336 Assistance Program East Hants ...... 902-883-3539 Nova Scotia Department of Community Services Guysborough ...... 902-533-4007 Low-income seniors who have special needs New Glasgow ...... 902-755-7363 and no means of paying for them can apply to see if they qualify for the Employment Support Western Region and Income Assistance Program. All other Annapolis ...... 902-532-2337 funding sources must be explored, including Bridgewater ...... 902-543-5527 the federal Old Age Security program and the Digby ...... 902-245-5811 Guaranteed Income Supplement. For more information or to discuss your eligibility, contact Hants ...... 902-798-8319 the Community Services field office nearest you. Kings ...... 902-678-6176 novascotia.ca/coms Middleton ...... 902-825-3481 Queens ...... 902-354-2771 Shelburne ...... 902-637-2335 Yarmouth ...... 902-742-0741
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Financial Planning For information or application forms for these pensions or benefits: Insurance Toll-free (English) . . . . . 1-800-277-9914 Tips for Consumers Sans frais (Français) . . . . 1-800-277-9915 Before purchasing insurance, it would be wise TTY ...... 1-800-255-4786 to consult a qualified insurance agent or broker www.canada.ca – Click on “Benefits” from the who is able to assess your needs and give you top menu bar, then select “Public pensions.” advice on how to meet those needs. Regardless of the type of insurance (life, home, health, travel health, or automobile insurance) you are For Veterans purchasing, it can pay to shop around. Obtain Royal Canadian Naval Benevolent Fund quotes from a number of insurance providers, This fund was established in 1942 to relieve and compare both the coverage and the price. financial distress and promote the well-being Office of the Superintendent of Insurance of eligible regular and reserve force personnel, veterans, and their dependants. Eligible Phone ...... 902-424-6331 persons will have served in the Royal Canadian E-mail ...... [email protected] Navy, Maritime Command, or are Merchant www.novascotia.ca/finance Navy war veterans. RCN Benevolent Fund, Ottawa, ON Insurance Bureau of Canada Toll-free ...... 1-888-557-8777 IBC is the national industry association E-mail ...... [email protected] representing Canada’s private home, car, and www.rcnbf.ca business insurers. Phone ...... 902-429-2730 Toll-free . 1-844-2ASK-IBC (1-844-227-5422) Taxes and Tax Credits www.ibc.ca/on/home Property Tax Rebate for Seniors Program This program is administered by Service Nova Planning for your Grandchildren’s Education Scotia and is designed to help eligible seniors Registered Education Savings Plan (RESP) remain in their homes by providing them with an Registered Disability Savings Plan (RDSP). If annual rebate on their municipal property taxes. you want to learn more about these, including The program provides eligible homeowners all eligibility requirements, please contact us. with a 50% rebate on the municipal property Toll-free . .1-800-O-CANADA (1-800-622-6232) taxes paid the previous year, up to a maximum www.canada.ca - click on “Taxes” from the top of $800 per year. The rebate is always based on menu bar, then select “Savings and pension plans”. the property taxes paid in the previous year. The program runs annually, July 1 to December 31. Pensions and Other Benefits Please note that some municipalities may also offer property tax rebates or assistance Federal Retirement Income Programs to qualifying applicants. Check with your local • Old Age Security municipality to inquire. • Guaranteed Income Supplement • Canada Pension Plan
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Eligibility Income tax returns and guides are available You are eligible to receive the rebate if: online, by calling CRA or from your local post office, starting around mid-February. You can • you were receiving either the Guaranteed file your income tax return on paper as well as Income Supplement (GIS) or the Allowance online. Filing online ensures that your return will in January of the current year (to find out if be processed quickly, usually within two weeks. you qualify for the GIS or the Allowance, call Service Canada at 1-800-277-9914); When calling about your income tax and benefits, have your questions ready, and be sure to have • at the time of application, you are an owner of your social insurance number (SIN) and a copy of property and regularly reside at the property your last tax return handy. (You may be asked for for which a rebate is being claimed; and information from the return to verify your identity • your previous year’s property taxes were paid and protect your security.) in full. Toll-free numbers: New Applicants CRA automated information . 1-800-267-6999 You can get an application form at an Access CRA individual income tax Nova Scotia office, online, or by calling. and trust inquiries . . . . . 1-800-959-8281 Complete the application form and mail or fax www.canada.ca/tax it with the required documents to Service Nova Scotia. Applications must be postmarked by Goods and Services Tax/Harmonized Sales Tax December 31. For more information, contact (GST/HST) Credit Service Nova Scotia. The GST/HST credit is a tax-free quarterly Phone ...... 902-424-5200 payment that helps individuals and families with modest incomes offset all or part of the GST or Toll-free ...... 1-800-670-4357 HST that they pay. Fax ...... 902-428-2164 You no longer have to apply for the goods and www.novascotia.ca/sns services tax/harmonized sales tax (GST/HST) credit as your eligibility is determined based on Note: Some exceptions apply. your tax return information. Personal Income Tax Toll-free ...... 1-800-387-1193 If you have taxable income in Canada, you will www.canada.ca/gst-hst need to file an income tax return by April 30 of the following year in order to calculate the Medical expenses amount of taxes you owe. You may also have You can claim the total eligible medical to file a tax return if you have sold real estate or expenses you or your spouse or common-law if you have to repay any Canada Pension Plan partner paid for: (CPP) or Old Age Security (OAS) benefits. • yourself; Even if you do not have taxable income, filing a return will enable the CRA to calculate if you • your spouse or common-law partner; are eligible for a tax refund, a GST/HST credit, • you or your spouse’s or common-law partner’s the Guaranteed Income Supplement (GIS), the child(ren) born in 2000 or later. Working Income Tax Benefit (WITB) and/or any Toll-free ...... 1-800-959-8281 benefits from the Province of Nova Scotia benefits such as Nova Scotia Affordable Living Tax Credit. www.canada.ca/taxes-medical-expenses
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Disability Tax Credit (DTC) • Dependent on you for support because of a The Disability Tax Credit (DTC) is a non- physical or mental impairment refundable tax credit that helps persons with • A resident in Canada at any time in the year. disabilities, or their supporting persons, reduce You cannot claim this amount for a person the amount of income tax they may have to pay. who was only visiting you. You may be eligible for the Disability Tax Credit if: • In some cases, the dependant must have • you are blind; lived with you. • you are receiving life-sustaining therapy; or For more information, refer to your tax guide or • you have an impairment that affects one or contact the Canada Revenue Agency. more of the following basic activities of daily Toll-free ...... 1-800-959-8281 living—walking, speaking, dressing, hearing, www.canada.ca/taxes-seniors feeding, eliminating (bowel or bladder functions) or mental functions necessary for everyday life. Community Volunteer Income Tax Program Applying for the DTC is as easy as 1-2-3. The Community Volunteer Income Tax Program helps individuals and families with modest 1. Complete Part A of Form T2201, Disability incomes and a simple tax situation who need help Tax Credit Certificate, with your basic to prepare their income tax and benefit returns. personal information. The clinics are offered free of charge year-round 2. Have Part B of Form T2201 completed and throughout Nova Scotia. If you would like to offer certified by your qualified practitioner. your services as a volunteer, training is provided. 3. Send the completed and signed original form For a list of volunteer tax clinics in your area, visit to the Canada Revenue Agency. the CRA website or call the toll- free number. The CRA does not charge any fees to process Toll-free ...... 1-800-959-8281 your form; however, your qualified practitioner www.canada.ca/taxes-volunteer may charge a fee to complete it. Toll-free ...... 1-800-959-8281 Impôt sur le revenu des particuliers www.canada.ca/disability-tax-credit Si vous avez un revenu imposable au Canada, vous devrez remplir une déclaration d’impôt sur Canada Caregiver Credit le revenu avant le 30 avril de l’année suivante The Canada Caregiver Credit combines the pour calculer le montant que vous devez. Il se federal infirm dependant credit, caregiver credit peut également que vous deviez remplir une and family caregiver credit that were available déclaration d’impôt sur le revenu si vous avez prior to 2017. vendu des biens immobiliers ou si vous devez rembourser des prestations du Régime de You may be able to claim the Canada Caregiver pensions du Canada (RPC) ou de la Sécurité de Credit for the following eligible dependants: la vieillesse (SV). • A spouse or common-law partner, you or Même si vous n’avez pas de revenu imposable, your spouse or common-law partner’s child, en faisant une déclaration permettrez grandchild, parent, grandparent, brother, l’ARC de calculer si vous auriez droit à un sister, aunt, uncle, niece, or nephew remboursement d’impôt, au Supplément de Each eligible dependant must meet the revenu garanti (SRG), à la Prestation fiscale following conditions: pour le revenu de travail (PFRT), au crédits pour la TPS ou si vous pourriez également avoir droit
When you don’t know where to turn. • Dial when you don’t know where to turn. • ns.211.ca Positive Aging Finances 41
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à des prestations de la province de la Nouvelle- Renseignements électroniques 1-800-267-6999 Écosse, comme le Crédit de taxe de la Nouvelle- Renseignements sur l’impôt . 1-800-959-7383 Écosse pour la vie abordable. www.canada.ca/impots Vous pouvez commander les formulaires de déclaration de revenus et les guides par Crédit pour la TPS/TVH téléphone, par internet ou à votre bureau de Le crédit pour la TPS/TVH est un versement poste à partir de la mi-février. Vous pouvez trimestriel non imposable qui aide les produire votre déclaration par papier ou par particuliers et les familles à revenu modeste Internet, celle-ci est alors rapidement traitée, à récupérer, en tout ou en partie, la TPS/TVH généralement dans un délai de deux semaines. qu’ils paient. Si vous souhaitez obtenir des renseignements Vous n’avez plus à demander le crédit pour la sur votre déclaration et vos prestations, TPS/TVH. L’Agence du revenu du Canada (ARC) préparez vos questions à l’avance et ayez à déterminera votre admissibilité et enverra un portée de main votre numéro d’assurance avis aux personnes qui sont admissible pour le sociale (NAS) ainsi qu’une copie de votre crédit, une fois la déclaration soit finie. dernière déclaration de revenus. (Il se peut Crédit pour la TPS/TVH qu’on vous demande certains renseignements sur votre déclaration afin de vous identifier et de Numéro sans frais . . . . . 1-800-387-1194 protéger votre sécurité.) www.canada.ca/tps-tvh Agence du revenu du Canada–Renseignements Numéros sans frais :
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Frais médicaux L’ARC n’exige aucun frais pour traiter votre Vous pouvez demander le montant total des formulaire; toutefois, votre praticien qualifié frais médicaux admissibles que vous ou votre pourrait exiger des frais pour le remplir. époux ou conjoint de fait avez payés pour les Numéro sans frais . . . . . 1-800-959-7383 personnes suivantes : www.canada.ca/credit-impot-personnes-handicapees • vous-même Crédit canadien pour aidants naturels • votre époux ou conjoint de fait Le crédit canadien pour aidants naturels • vos enfants ou ceux de votre époux ou regroupe le crédit pour personnes à charge conjoint de fait nés en 2000 ou après ayant une déficience, le crédit pour aidants Numéro sans frais . . . . . 1-800-959-7383 naturels (pour les soins à domicile apportés à un proche) et le crédit pour aidants familiaux Crédit d’impôt pour personnes handicapées qui étaient disponible avent 2017. Le crédit d’impôt pour personnes handicapées Vous pourriez être admissible au crédit d’impôt (CIPH) est un crédit non-remboursable qui pour aidants naturels pour les personnes à permet aux personnes handicapées, ou aux charge admissibles suivants : personnes qui subviennent à leurs besoins, de • Un époux ou conjoint de fait, un de vos réduire le montant d’impôt qu’elles pourraient parents, grands-parents, frères, sœurs, avoir à payer. oncles, tantes, neveux ou nièces (y compris Vous pourriez être admissible au crédit d’impôt ceux de votre époux ou conjoint de fait) pour personnes handicapées si vous répondez à Chacun des personnes a charges admissible l’une des conditions suivantes : doit remplir les conditions suivantes : • vous êtes aveugle • était à votre charge en raison d’une déficience • vous avez besoin de soins thérapeutiques des fonctions physiques ou mentales. essentiels à votre survie • a résidé au Canada à un moment de l’année. • vous avez une déficience qui touche une Vous ne pouvez pas demander ce montant ou plusieurs des activités courantes de la pour une personne qui vous rendait visite vie quotidienne–marcher, parler, s’habiller, seulement. entendre, se nourrir, évacuer (fonctions En certains cas, la personne à charge admissible intestinales ou urinaires) ou les fonctions aura eu besoin d’avoir vécu avec vous. mentales nécessaires aux activités de la vie quotidienne. Numéro sans frais . . . . . 1-800-959-7383 C’est tout simple. Il suffit de suivre les trois www.canada.ca/impots-aines étapes suivantes : Programme communautaire des bénévoles en 1. Remplissez la partie A du formulaire matière d’impôt T2201, Certificat pour le crédit d’impôt pour Le Programme communautaire des bénévoles personnes handicapées en inscrivant vos en matière d’impôt aide les individus et familles renseignements personnels de base. avec un revenu modeste et une situation fiscale 2. Demandez à votre praticien qualifié de remplir simple qui ont besoin d’aide à remplir leurs et d’attester la partie B du formulaire. déclarations de revenus et de prestations. Les 3. Envoyez la version originale du formulaire rempli comptoirs sont offerts gratuitement pendant et signé à l’Agence du revenu du Canada. toute l’année à travers la Nouvelle-Écosse.
When you don’t know where to turn. • Dial when you don’t know where to turn. • ns.211.ca Positive Aging Finances 43
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Si vous désirez offrir vos services comme Mon dossier bénévole, vous aurez accès à la formation. Si vous avez un ordinateur et une connexion Pour une liste de comptoirs de préparation des Internet, vous pouvez alors configurer Mon déclarations dans votre région : dossier. Mon dossier vous permet d’accéder à Numéro sans frais . . . . . 1-800-959-7383 vos renseignements personnels, 21 heures par www.canada.ca/impots-benevoles jour, 7 jours par semaine, afin de vérifier l’état de votre remboursement d’impôt, confirmer le My Account plafond de cotisation à votre régime enregistré If you have a computer and an Internet connection, d’épargne-retraite (REER), vérifier vos crédits de you can set up My Account. My Account connects la TPS ou de la TVH, modifier votre déclaration you to your personal tax and benefit information de revenus ou votre adresse postale, et bien 21 hours a day, 7 days a week, and allows you plus encore, en utilisant votre propre ordinateur. to check the status of your tax refund, confirm Pour utiliser Mon dossier, vous pouvez vous your Registered Retirement Savings Plan connecter de deux manières. Vous pouvez (RRSP) contribution limit, track your GST/HST ouvrir une session avec un partenaire de credit payments, change your tax return or your connexion, comme votre compte bancaire en mailing address, and much more, using your own ligne, ou vous pouvez ouvrir une session à computer. To use My Account, you can log in one l’aide d’un ID d’utilisateur et d’un mot de passe of two ways. You can use a sign-in partner, such de l’ARC. Pour vous inscrire ou en savoir plus, as your own online banking account. You can also visitez le site Web de l’ARC. use your personal CRA user ID and password. To www.canada.ca/mon-dossier-arc register or to find out more, visit the CRA’s website. www.canada.ca/my-cra-account
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211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Health & Wellness
Provincial Health Services IWK Health Centre 5850/5980 University Avenue The Government of Nova Scotia is committed PO Box 9700 to ensuring that everyone in Nova Scotia has Halifax NS B3K 6R8 access to a quality healthcare system that is Phone ...... 902-470-8888 both innovative and sustainable. www.iwk.nshealth.ca Nova Scotia Department of Health and Wellness The department supports programs and services that protect and promote health and Community Health Boards treat illness. (CHB) Nova Scotia Department of Health and Wellness CHBs are groups of volunteers from your Barrington Tower, 1894 Barrington Street, community. They work together to improve PO Box 488 health & wellness where we live, work, play and Halifax NS B3J 2A8 learn. CHBs advocate for actions to promote Phone ...... 902-424-5818 and improve health & wellness based on what Toll-free ...... 1-800-387-6665 communities say is most important. Guided by their Community Health Plans, they develop www.novascotia.ca/dhw partnerships with local community groups Find a Family Physician or other Primary and award Wellness Fund grants to local Healthcare Provider community projects. If you are looking for a family doctor, a nurse For more information, please visit: practitioner, or other healthcare professional or www.communityhealthboards.ns.ca/ service, please call 811 or visit www.needafamilypractice.nshealth.ca Nova Scotia Health Nova Scotia Health Authority, IWK Health Centre Insurance Nova Scotia Health Authority and the IWK Health Centre manage the delivery of hospital Nova Scotia’s health-insurance plans, generally and community-based care and health services. referred to as Medical Services Insurance (MSI), Toll-free ...... 1-844-491-5890 provide eligible residents with coverage for medically required hospital, medical, dental, and www.nshealth.ca optometry services, with some restrictions. Nova Scotia Health Authority Eligibility 90 Lovett Lake Court Halifax NS B3S 0H6 To be eligible for insured health services under MSI, you must be • a Canadian citizen or “Permanent Resident” (Landed Immigrant)
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• a resident whose permanent home is in Lost or Stolen Cards Nova Scotia There is a $10 charge to replace a lost or stolen • present in Nova Scotia for at least 183 days in health card. Visit or contact the MSI office any calendar year (address and phone number below). • registered with MSI Change of Address People moving to Nova Scotia from elsewhere in It is in your best interest to ensure that MSI has Canada may become eligible for MSI programs up-to-date contact information. If your address on the first day of the third month following the changes, contact MSI. month in which they become a resident of Nova Scotia. During this waiting period, they would Medical Services Insurance continue to receive coverage from their former 230 Brownlow Avenue, Dartmouth province of residence. It is their responsibility PO Box 500 to contact that province to ensure that their Halifax NS B3J 2S1 coverage is continued for that period. Phone ...... 902-496-7008 People from outside Canada who are Toll-free ...... 1-800-563-8880 establishing permanent residence in Nova E-mail ...... [email protected] Scotia may apply for coverage. Contact the MSI www.novascotia/dhw/msi office for details. You can register through the MSI office by phone or in person.
Ambulance Services (911) Ambulance Fees Emergency Health Services (EHS)
The following fees are subject to change Medically Essential Inter-facility without notice: Transportation Transportation Most Nova Scotians with a valid health card $146.55 $0.00 Non-Nova Scotians $732.95 $0.00 Non-Canadians & new Canadians $1,099.35 $1,099.35 People who are third-party insured $732.95 $732.95 (includes people in a motor vehicle accident, covered by Worker’s Compensation, or the federal government.) Nova Scotians who are mobility-challenged $108.95 N/A Fee to transport nursing home and residential $54.50 $0.00 care facility residents to hospital
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You are highly advised to call 911 for an 811—Health Information ambulance for medical emergencies. Payment plans and financial hardship-based appeals are and Advice available—don’t let the cost of an ambulance 811 gives you 24-hour access to non- prevent you from calling 911. It can make the emergency health information and advice. difference between life and death. Registered nurses provide advice on a broad If your ambulance bill is related to a motor range of everyday health questions and vehicle accident or work-related injury, you will concerns and information about services in be billed as Third-Party Insured, and you must your community. submit your bill to your insurer for payment. Examples of when to call 811 include when you Ambulance fees are not an inter-provincially- want to know insured service; anyone who travels outside • if a rash needs medical attention Nova Scotia is strongly advised to purchase travel insurance to cover ambulance fees • if a hot or cold compress is better on a sprain incurred in other provinces (and countries). • about resources in your community for help If an ambulance fee will create financial with special diets, nutrition planning, or how to hardship, EHS can offer you a repayment quit smoking schedule through the Ambulance Fee • If a cat scratch requires an updated Tetanus shot Assistance Program. If you are unable to pay If you or a family member does not speak your bill because of low income, you can apply English, 811 provides services in over 125 to have the fee waived. You must do this within languages, including French, Arabic, Farsi, and 90 days of the date on the bill. Please note this Cantonese, to name a few. Reliable information decision is based on Statistics Canada’s Low- about health topics that interest you is also Income Measure. available online in both English and French. Appeals Phone (in Nova Scotia) ...... dial 8-1-1 If you feel you have been billed incorrectly or Hearing-impaired (TTY) ...... dial 7-1-1 have an issue with the service you received, To speak to a registered nurse, or to quit discuss the matter with the EHS billing office. smoking, press 1. If the issue cannot be resolved by the billing To register for a family practice, press 2. administrator, you can make a formal appeal. You must do this within 30 days of the date www.811.novascotia.ca of the bill. Appeal packages can be obtained through the EHS billing office. For more information, please call the EHS billing office. Phone ...... 902-832-8337 Toll-free ...... 1-888-280-8884 www.novascotia.ca/dhw
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Seniors’ Pharmacare Dental Program Dalhousie University Dental School The Nova Scotia Seniors’ Pharmacare program At reduced fees, the general public can receive is a provincial drug insurance plan that helps a wide range of dental services, from cleanings members with the cost of their prescription drugs. to dentures. Treatments are provided by If you qualify for membership and choose to supervised students of the Dentistry and Dental join, your Nova Scotia Health Card becomes Hygiene programs. Seniors welcome. your Pharmacare Card. Note: most appointments are lengthy Visit the Pharmacare website: nspharmacare.ca (about 2.5 hours). for more information. Dalhousie Dental Clinic 9 am to 4 pm (Please include your Nova Scotia health card Phone ...... 902-494-2101 number on all correspondence) www.dal.ca (search for dental clinic) By mail: Nova Scotia Seniors’ Pharmacare Program Addiction Services PO Box 9322 Halifax NS B3K 6A1 Operated by the Nova Scotia Health Authority, In person: Addiction Services provides prevention, Nova Scotia Seniors’ Pharmacare Program treatment, and rehabilitation for individuals 230 Brownlow Avenue (and their families) with alcohol, drug, gambling, Dartmouth, NS and tobacco problems. Services range from individual counselling and group therapy to Phone ...... 902-429-6565 inpatient treatment programs. Fax ...... 902-468-9402 To find the closest office, visit the website: Toll-free ...... 1-800-544-6191 www.novascotia.ca/dhw E-mail [email protected] Tobacco Free Nova Scotia Private Health Insurance Toll-free ...... 811 – Call to Quit www.tobaccofree.novascotia.ca Private health-insurance carriers offer coverage for health services not covered by provincial Gambling Support Network health-insurance programs. These include such Toll-free ...... 1-888-347-8888 matters as preferred hospital accommodation, www.gamblingsupportnetwork.ca prescription drugs, extended health services, and long-term care insurance. Refer to the Yellow Pages Mental Health Mental health means much more than the absence of a mental illness—it can mean coping, having a healthy outlook, and making the most of life. Good mental health is essential to fulfilling our potential at any stage of life.
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Adult Mental Health Sydney ...... 902-567-7730 Programs/Services Truro ...... 902-893-5526 Waterville ...... 1-855-273-7110 General adult mental health services are Windsor ...... 902-792-2042 available to all Nova Scotians, in community mental health clinics across the province. Yarmouth ...... 902-742-4222 Members of Nova Scotia Seniors Mental Health Mental Health Crisis Line . . 1-888-429-8167 Network, who have a special interest in caring for seniors, often work at these clinics. Some Preventing Falls clinics have clinicians who provide outreach visits to seniors at home or in nursing homes. Falls Clinic, Geriatric Day Hospital For more information on services visit: The goal of the clinic is to prevent falls for those at risk. Nova Scotians aged 65 and over www.nshealth.ca/programs-and-services who have fallen or have mobility or balance difficulties can be referred to the Falls Clinic by Adult Mental Health Clinics, by their family doctor or any health professional Community with written support from the family doctor. Amherst ...... 902-667-3879 Professionals will assess the senior’s overall Annapolis ...... 1-855-273-7110 health status and medications, the risk factors Antigonish . . 902-867-4500, ext. 4345/4356 involved in falling, home safety, walking aids, ...... or 902-625-7200 cognition, and home supports. They will then Bridgewater ...... 902-543-5400 recommend treatment and provide counselling. Canso . . . . 902-867-4500, ext. 4345/4356 Camp Hill Veterans’ Memorial Building, 1st Floor Chester ...... 902-275-2373 Halifax NS B3H 2E1 Cole Harbour ...... 902-434-3263 Phone ...... 902-473-2493 Dartmouth ...... 902-466-1830 Fax ...... 902-473-7336 Digby ...... 902-245-4709 Centre for Health Care of the Elderly Elmsdale ...... 902-883-0295 The centre provides healthcare services for Glace Bay ...... 902-849-4413 older adults. Specific programs include the Guysborough ...... 902-366-2794 geriatric assessment unit, geriatric restorative (rehabilitation) unit, geriatric day hospital, and Halifax (QEII) (Bayers Road) . .902-454-1400 specialty outpatient clinics such as the memory Kentville ...... 1-855-273-7110 disability clinic and falls clinic. A referral must Liverpool ...... 902-354-2721 be made by a physician. Clinics are held in Lunenburg ...... 902-634-8801 Middleton, Antigonish, and Lunenburg. Middleton ...... 1-855-273-7110 Centre for Health Care of the Elderly New Glasgow ...... 902-755-1288 Camp Hill Veterans’ Memorial Building – QEII New Waterford ...... 902-862-7195 Halifax, NS North Sydney ...... 902-794-8551 Phone ...... 902-473-8603 Shelburne ...... 902-875-4200 www.cdha.nshealth.ca/geriatric-medicine Strait Richmond ...... 902-533-3300
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Palliative and Therapeutic Community Meal Programs Harmonization (PATH) Clinic Organizations across the province sponsor The PATH Clinic is for frail older adults with hot-meal programs for seniors. For a modest advanced medical conditions, many recent fee these programs provide you with a place hospitalizations, or unmanaged symptoms, to socialize and a chance to enjoy a nutritious when the impact of interventional and complex meal in the company of others. treatments on quality of life may be questioned. For specific information on meal programs in The clinic helps patients, families, and caregivers understand how to match medical your area, contact the continuing care toll- care to individual goals and predict responses free line or the Nova Scotia Meals Network to treatment to help with decision-making. representative nearest you. The PATH Clinic is run by the Division of Phone ...... 211 Geriatric Medicine at Dalhousie University and Toll-free ...... 1-800-225-7225 located at the Halifax Infirmary. Referral by a physician required. In-Home Meal Programs www.cdha.nshealth.ca/geriatric-medicine The Meals Network publishes a provincial Phone: ...... 902-473-3888 directory of meal programs for seniors, including Meals On Wheels and Wheels to Meals. The Services for Seniors directory is available from the Continuing Care Adult Day Programs Toll-free line . . . . . 1-800-225-7225 or 211 Day programs provide seniors with a socially Frozen Favourites Meals and More stimulating environment where they can Choose from a wide variety of frozen meals, soups, participate in activities and meet new people. and desserts ready to heat in an oven or microwave. Some day programs have special services, such as health monitoring, foot care, hairstyling, Free delivery. If you live outside of Amherst, exercise, information sessions, group outings, arrangements can be made to meet in Amherst and social events. Often, a snack or lunch is or Sackville, NB. Residents living in Cumberland provided. Fees vary depending on the programs County who may need financial support to and services provided. For more information or remain in their home and are willing to engage to enroll, contact the programs available in your help, including Meals and More, call Continuing area by calling 211. Care Nova Scotia 1-800-225-7225. For veterans, ElderDog Canada financial support for Meals and More may be available after an assessment process. ElderDog Canada is dedicated to supporting the special relationship between seniors Phone ...... 506-536-8102 and their dogs. ElderDog provides dog care (This number is toll-free from Amherst, NS; support for seniors living at home with a canine do not dial 1.) companion; finds homes for older dogs who E-mail ...... [email protected] have lost their human companion; and helps seniors plan for the long-term care of their dog. www.mealsandmore.ca No fees for any services. Toll-free ...... 1-855-336-4226 E-mail ...... [email protected] www.elderdog.ca
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Telephone Contact Programs Health Equipment and Telephone contact programs are available in Services various Nova Scotia communities to ensure that Canadian Red Cross Health Equipment Loan seniors who live alone have regular contact with Program (HELP) others. If you would like to participate, contact the program nearest you by first calling 211. Free short-term loans (usually three months) of mobility aids, such as crutches, canes, walkers, Northwood’s In-Touch wheelchairs, commodes, raised toilet seats, and Phone ...... 902-492-3346 bathtub aids. www.northwoodintouch.ca Although this is a free service, donations are appreciated. Canadian Red Cross, location information Phone ...... 902-742-3681 www.redcross.ca
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211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Housing
Housing Nova Scotia — Emergency Repair Program Grants and Loans Helps low-income homeowners in rural areas carry out urgent health- and safety-related Housing Nova Scotia offers a number of grant home repairs so they can continue to live safely and loan programs designed to help low- in their homes. Examples include repairs to income seniors and families maintain their unsafe wiring and heating systems, installing homes. Eligibility for these programs includes new wells, and septic repairs. The maximum income testing, but other criteria, such as home grant available is $7,000. value, can be used to determine eligibility. Residential Rehabilitation Assistance A summary of each program for which seniors are eligible is provided below. For a full list Program – Homeowner RRAP of programs available through Housing Nova Provides a forgivable loan of up to $18,000 to Scotia, please visit the Housing Nova Scotia help low-income homeowners make repairs so website: housing.novascotia.ca/programs-and- that their homes will meet minimum health and services; or call 1-844-424-5110. safety standards. The amount of assistance available depends on the cost of the repairs. Senior Citizens’ Assistance Program Provides grants of up to $6,500 to low-income Residential Rehabilitation senior homeowners who are at least 65 years Assistance Program – old to carry out necessary health-and-safety RRAP for Persons with Disabilities related repairs to their homes. Provides a forgivable loan of up to $16,000 to help low-income homeowners modify Home Adaptations for Seniors’ their home when occupied by a person with Independence disabilities. Assistance is also available to Helps senior homeowners pay for home landlords who provide affordable housing to adaptations. A one-time grant of up to $3,500 low-income residents with disabilities. Up to is available, which does not need to be repaid $24,000 per rental unit is available for landlords, as long as the homeowner agrees to live in the who must agree to limit future rental increases home for a minimum of six months after the for a period. adaptations are made. Eligible adaptations include minor items to help with age-related Parent Apartment Program challenges, such as installation of handrails in Provides low-interest loans to homeowners for hallways and stairways, walk-in showers, and additions or renovations to an existing single grab bars. detached dwelling to create affordable housing accommodation for senior family members. Access-A-Home Program The maximum loan available is $25,000, with Provides grants of up to $7,000 to low- to a maximum repayable term of 10 years. The moderate-income households for adapting senior or seniors must be aged 50 or older with homes for wheelchair accessibility. a combined income of $20,000 or less.
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Small Loans Assistance Program Home Efficiency, Heating, Provides low-interest loan assistance to help low- to modest-income homeowners undertake Independent Living home repairs or renovations. The maximum Energy Use in the Home loan available is $20,000. Efficiency Nova Scotia’s HomeWarming Housing Nova Scotia Regional Offices program offers no-charge energy assessments and home upgrades to income-qualified Eastern Regional (Cape Breton) Office homeowners. If we discover that upgrades will Provincial Building help reduce your heating and power bills, we will 360 Prince Street install them at no cost. Sydney NS B1P 5L1 Contact us to see if you qualify for HomeWarming. Toll-free ...... 1-844-424-5110 Toll-free ...... 1-877-434-2136 Phone ...... 902-563-2120 www.homewarming.ca Fax ...... 902-563-2370
Northern Regional Office Heating Assistance Rebate Program (HARP) 7 Campbell’s Lane HARP helps with the cost of home heating for New Glasgow NS B2H 2H9 low-income Nova Scotians who pay for their Toll-free ...... 1-844-424-5110 own heat. Rebates range from $100 to $200. You can apply for the program from the third Phone ...... 902-755-5065 Monday of October until March 31. Fax ...... 902-752-7133 To qualify for the rebate, you must pay for your Central Regional Office own heat and meet one of the following criteria: PO Box 2462 • have a net income of $29,000 or less and live Halifax NS B3J 3E4 alone with no kids or dependants Toll-free ...... 1-844-424-5110 • have a combined net income of $44,000 or less Phone ...... 902-424-5110 and live with kids, dependants, or other adults Fax ...... 902-424-2091 • receive income assistance from the Western Regional Office Department of Community Services 101 Magee Drive • receive the Guaranteed Income Supplement or PO Box 1000 the Allowance from Service Canada Middleton NS B0S 1P0 If your personal or financial situation has Toll-free ...... 1-844-424-5110 changed since last year, you still may qualify. Phone ...... 902-825-3481 Examples of changes include becoming Fax ...... 902-825-6560 widowed, getting divorced or separated, losing your job, or having the custody of your children change. Contact Service Nova Scotia to find out if you qualify. Applying online is the fastest way to receive your rebate. To apply online or to download an application please visit the website or call. Toll-free ...... 1-800-670-4357 www.novascotia.ca/programs
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Independent Living To apply for rental housing assistance, contact your regional Housing Authority (addresses Several programs promoting independent and phone numbers below) or download an living help people stay in their homes safely application form: and comfortably for as long as possible. The www.housing.novascotia.ca/programs following contact information will enable you to learn about snow-removal programs, lawn Cape Breton Island Housing Authority maintenance, etc. for older adults to apply for Main Office eligibility assessment: 18 Dolbin Street • the Department of Health and Wellness’s PO Box 1372 (DHW’s) Independent Activities of Daily Living Sydney NS B1P 6K3 Program, delivered through the Nova Scotia Toll-free ...... 1-800-565-3135 Health Authority Phone ...... 902-539-8520 Phone ...... 1-800-225-7225 www.novascotia.ca/dhw Cobequid Housing Authority
• DHW’s Continuing Care Supportive Care Program Main Office www.novascotia.ca/dhw 9144 Victoria Street East PO Box 753 • Halifax Regional Municipality’s Seniors’ Snow Amherst NS B4H 4B9 Removal Program, delivered through the YMCA Toll-free ...... 1-800-934-2445 Phone ...... 902-483-3678 Phone ...... 902-667-8757 www.ymcahfx.ca/community-initiatives Truro Site Office 9 Church Street Housing Options Truro NS B2N 5E8 Housing Nova Scotia Toll-free ...... 1-877-846-0440 As the primary housing delivery agency in the Phone ...... 902-893-7235 province, Housing Nova Scotia is responsible for ensuring the availability of safe, suitable, Eastern Mainland Housing Authority and affordable housing for all Nova Scotians. It Main Office provides affordable rental housing to low-income seniors and families through provincially-owned 7 Campbell’s Lane rental units managed by five regional housing New Glasgow NS B2H 2H9 authorities. Housing Nova Scotia also delivers Toll-free ...... 1-888-475-7711 home-improvement grant and loan programs Phone ...... 902-752-1225 to low-income homeowners through its four regional offices. Metropolitan Regional Housing Authority To learn about affordable rental housing, public Main Office housing, rent supplement programs for seniors 3770 Kempt Road, Suite 3, 2nd Floor and other Housing NS programs visit our Halifax NS B3K 4X8 website: www.housing.novascotia.ca Toll-free ...... 1-800-565-8859 To learn about these and other Housing Nova Scotia programs, visit our website: Phone (24-hour switchboard) . 902-420-6000 www.housing.novascotia.ca Phone (for applications) . . . .902-420-6017
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Western Regional Housing Authority Residential Tenancies Act Main Office Tenancy disputes between landlords and tenants can be resolved by staff at Service Nova 25 Kentucky Court Scotia through mediation or a hearing, both New Minas NS B4N 4N1 conducted over the telephone. Toll-free ...... 1-800-441-0447 Disputes might involve the return of security Phone ...... 902-681-3179 deposits, unpaid rent, the condition of an apartment, discontinuance of services, or other Assisted-Living Facilities items outlined in the Residential Tenancies Privately-owned, these facilities are designed Act. Condominiums are also registered with the to meet the needs of independent seniors who department. If you have a concern about the require accommodation and services such as declaration, by-laws, or rules governing your meals, housekeeping, laundry, care assistance, condominium unit, contact your condominium and access to recreation programs and corporation’s Board of Directors. If assistance is fitness facilities. The homes are not licensed. required, you can contact Service Nova Scotia. Accommodation and service fees vary. For local Phone ...... 902-424-5200 listings, check the yellow pages (www.yellowpages.ca). Toll-free ...... 1-800-670-4357
Boarding Homes Some private homes provide accommodation, meals, and support services to seniors. They are not licensed to provide care and are unregulated. Before deciding that one of these facilities is right for you, visit the home to view the accommodations; find out about the services offered and the fees. Many seniors choose to live in a care facility licensed by the government of Nova Scotia. Call the Continuing Care toll-free line for a consultation about placement in a facility that participates in the Department of Health and Wellness’s Single-Entry Access system for continuing care. Toll-free ...... 1-800-225-7225
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When you don’t know where to turn.
When you don’t know where to turn.
211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Safety & Security
Emergency Planning Are you ready for an emergency? When there’s an emergency, for instance during a bad winter storm, a hurricane, or fire, you need to be ready to get by on your own for at least the first 72 hours.
EMERGENCY NUMBERS 911 Someone’s health, safety, or property is threatened and help is needed right away. 811 Non-urgent healthcare; call to talk to a nurse 711 Message relay service for individuals who are hearing and/or speech impaired 611 Telephone repair service 511 Road conditions information service 411 Local directory assistance 311 Halifax Regional Municipality municipal services and information 211 Human, social, and community-related information and referral services
Other important numbers Power outage ...... 1-877-428-6004 Bell Aliant outage . . . . . 611 or 1-800-663-2600 Eastlink outage ...... 1-888-345-1111 Drinking-water safety . . . .1-877-936-8476 Food safety . . . . . 1-877-252-FOOD (3663) www.novascotia.ca/emo
Emergency Medical information, medical conditions, allergies, and Information medication list. The form is placed in a vial and Vial of Life stored in your refrigerator door. A sticker is placed on the outside upper-right or left-hand The Vial of Life provides emergency medical corner of your fridge to notify personnel that personnel with vital health information during health information is available. an emergency. Information is recorded on medical forms, including the patient’s name, Phone ...... 902-454-5755 MSI number, physician, emergency contact E-mail ...... [email protected]
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Personal Emergency If you or someone you know may be Response Systems experiencing abuse, call 211. If you are concerned about an adult who may A personal emergency response system not have the capacity—mentally or physically— allows seniors immediate, 24-hour access to to care for themselves, please call: emergency help at the touch of a button. Adult Protection ...... 1-800-225-7225 Northwood Intouch If the situation is an emergency or could be dangerous, call 911. Personal emergency response and wireless sensor technology to help maintain Avalon Sexual Assault Centre independence at home: help buttons, automatic We offer medical, therapeutic, and community fall detectors, pill dispensers, stove sensors, education programs about sexualized violence. wandering alarms, bed alarms, flood detectors, and more. Phone ...... 902-422-4240 Phone ...... 902-492-3346 E-mail ...... [email protected] Toll-free ...... 1-800-461-3346 www.avaloncentre.ca E-mail ...... [email protected] Senior Abuse Information Line – call 211 www.northwoodintouch.ca 211 service handles Senior Abuse Information and Referral phone calls for all areas across Adult Protection the province. Information on Adult Protection Services can be Call 211 for information on abuse, resources, found online at www.novascotia.ca/dhw/ccs and services available, or to talk about a situation that concerns you. Your call will be Under the law, you must report a suspected case kept confidential except as required by law. of adult neglect or abuse to the Department of Health and Wellness, whether the information is Sometimes abuse is a crime. Call your local confidential or privileged. police station for information or to report abuse. If you know of an adult in need of protection, you If the situation is an emergency or could be must report the case promptly. dangerous, call 911. Call toll free ...... 1-800-225-7225 If you feel the person’s life is in danger, call 911. Seniors’ Safety Program Seniors Abuse Line ...... 1-877-833-3377 The Seniors’ Safety Program addresses the safety concerns of seniors by promoting Senior Abuse Awareness education and awareness about senior abuse prevention, crime prevention, and safety Anyone can be abused, and when abuse occurs and health issues. The program enhances it often occurs in relationships of trust. Senior communication between seniors and the police abuse is harm caused to older adults by someone by providing information, educational sessions, who limits or controls their rights and freedoms. and referral services to seniors through direct contact with the Seniors’ Safety Coordinator. For further information about senior abuse, visit www.novascotia.ca/just The Coordinator works in close partnership with local police agencies and a large network of
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local, provincial, and federal partnering agencies. Municipality of Clare, Security for Typically, services are offered to seniors Seniors’ Association – L’association des throughout a county, in their own homes, or at a seniors en sécurité convenient location within the community. Hélène Comeau, Seniors’ Safety Coordinator The Seniors’ Safety Program is a community- Phone ...... 902-645-2326 based program that is operated and managed Email . . . . [email protected] by a non-profit organization or municipality. There are no age requirements or restrictions Greater Halifax, VON Seniors’ Safety for participation in the program, and all referrals Program are welcome. Jenny Theriault, Seniors’ Safety Coordinator Annapolis County Seniors’ Safety Phone ...... 902-455-6393 Program Association Email ...... [email protected] Sharon Elliott, Seniors’ Safety Coordinator Hants County (West) Seniors’ Safety Phone ...... 902-665-4481 Program Email . . . . . [email protected] Jaclyn Silver, Seniors’ Safety Coordinator Antigonish Town & County Seniors’ Phone ...... 902-798-7173 Safety Program Email . . . . . [email protected] Anita Stewart, Seniors’ Safety Coordinator Hants County (East) Seniors’ Safety Phone . . . .902-318-0372 or 902-863-6500 Program Email . . . . . [email protected] Leanne Taylor, Seniors’ Safety Coordinator Colchester County Seniors’ Safety Phone ...... 902-758-5805 Program Email ...... [email protected] New program under development. For more Kings County Seniors’ Safety Society information please call: Michelle Parker, Seniors’ Safety Coordinator David MacNeil, Chief of Police Phone . . . .902-375-3602 or 902-542-3817 Truro Police Service Email . . . . [email protected] Phone ...... 902-897-3274 www.kingsseniorsafety.ca Email ...... [email protected] Cumberland Seniors’ Safety Society Lunenburg County Seniors’ Safety Program Ray Bristol, Seniors’ Safety Coordinator Chris Acomb, Seniors’ Safety Coordinator Phone ...... 902-667-7484 Office ...... 902-543-3567 Email ...... [email protected] Cell ...... 902-521-1506 Digby and Area Seniors’ Safety Society Email . . . [email protected] Dawn Thomas, Seniors’ Safety Coordinator Phone ...... 902-245-2579 Carole Hipwell, Seniors’ Safety Coordinator (part time) Email . . . . [email protected] Office ...... 902-543-3567 Email . . [email protected]
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Pictou County Seniors’ Safety Program Office of the Fire Marshal Barbara Smith, Seniors’ Safety Coordinator Remembering When Program Phone ...... 902-755-2886 The Office of the Fire Marshal (OFM), under the Email . . . . [email protected] Department of Municipal Affairs, promotes, Queens County Seniors’ Safety encourages, and cooperates with anyone Association interested in developing and promoting the Carole Hipwell, Seniors’ Safety Coordinator principles and practices of fire prevention and the protection of life and property against fire. Office ...... 902-354-5721 This includes promoting, encouraging, and (RCMP Queens Detachment) delivering fire-safety education programs and Cell ...... 902-350-0231 training to the public. Email . . . . [email protected] The OFM, together with the Fire Service of Richmond County Seniors’ Safety Nova Scotia, Senior Safety, Restorative Justice, Program and home healthcare providers, facilitates the Remembering When program. Remembering Michele MacPhee, Seniors’ Safety Coordinator When focuses on 16 key safety messages Phone ...... 902-587-2800 ext. 5 about fire and fall prevention. The program is Email ...... delivered in rural communities through one- . .seniorsafetycoordinator@[email protected] hour presentations, home visits, and smoke- alarm programs. Shelburne County Seniors’ Safety & Services Society For more information on the Remembering When program in your community, contact Shawna Symonds, Seniors’ Safety Coordinator Derwin Swinemar, Deputy Fire Marshal. Phone ...... 902-637-8158 Phone ...... 902-424 5721 Email . . [email protected] E-mail ...... [email protected] Victoria County Seniors’ Safety Program New program under development. Human Rights Please contact the Municipality of the County of Nova Scotia Human Rights Commission Victoria for more information The Nova Scotia Human Rights Commission is an Phone ...... 902-295-3231 independent government body that administers Email . [email protected] the Nova Scotia Human Rights Act, which protects Nova Scotians from discrimination. The Yarmouth County Seniors’ Commission’s services include: Safety Program Peggy Boudreau, Seniors’ Safety Coordinator • providing information on a confidential basis to individuals, business owners, and Municipality of The District of Argyle government pertaining to human rights and Phone ...... 902-881-4099 discrimination Email . . . [email protected] • investigating and resolving complaints of Doris Landry, Seniors’ Safety Coordinator discrimination Municipality of The District of Yarmouth • delivering education and information programs on issues related to human rights both in- Phone ...... 902-881-4099 person and online Email . . . . . [email protected]
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• consulting with organizations to help them set up Toll-free ...... 1-888-495-8501 policies and programs related to human rights www.antifraudcentre-centreantifraude.ca • building partnerships with government, universities, and community groups to Better Business Bureau (BBB) of the promote respect and greater awareness of Maritime Provinces: human rights BBB promotes and supports fair business practices and alerts customers and businesses Halifax office to unfair or illegal practices and schemes. Start Phone ...... 902-424-4111 with BBB for Business Profiles and unbiased Toll-free ...... 1-877-269-7699 ratings, verified Customer Reviews, dispute resolution services, and information to help you TTY ...... 711 avoid scams. E-mail ...... [email protected] Phone ...... 902-422-6581 www.humanrights.novascotia.ca Toll-free ...... 1-877-663-2363 Twitter ...... @NSHumanRights E-mail ...... [email protected] Facebook . .www.facebook.com/NSHumanRights www.bbb.org/atlantic
Sydney office Consumer Complaints for Phone ...... 902-563-2142 Fax ...... 902-563-5613 Regulated Businesses If you are concerned about the practices of Digby office a person or company you’re doing business Phone ...... 902-245-4791 with, please submit a Consumer Complaint Fax ...... 902-245-7103 with Service Nova Scotia. You can fill out your consumer complaint online (see web address below) or pick up a complaint form at one of our Consumer Protection Access Nova Scotia offices. The office is also Recognizing Fraud responsible for legislation that covers many businesses, including cemetery and funeral Thousands of Canadians of all ages and services, consumer lending (not involving a from all walks of life are defrauded each year. federally regulated bank), door-to-door sales, Recognizing fraud is the first step to better protecting yourself. credit reporting, and debt collection. Staff may be able to directly assist you in resolving RCMP’s Seniors Guidebook to Safety disputes with these businesses after you have and Security: submitted your complaint. www.rcmp-grc.gc.ca/en Phone ...... 902-424-5200 Canadian Consumer Handbook: Toll-Free ...... 1-800-670-4357 www.consumerhandbook.ca/en www.novascotia.ca/sns If you think you may be a victim of fraud, more information is available. • Canadian Anti-Fraud Centre (formerly PhoneBusters):
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Legal Matters Act, including instructions on how to create a directive, is available on the website in both official languages. Nova Scotia Department of Justice For more information on powers of attorney, The Department of Justice offers a number enduring powers of attorney and legal of resources to help seniors who have been representation, contact the Legal Information victimized by crime. Victim Services Officers Society of Nova Scotia. help you as your case proceeds through the criminal justice system. They can help you Phone ...... 902-455-3135 prepare a victim impact statement and provide www.novascotia.ca/just/pda information to help you understand the criminal justice system. They can also help you apply for Legal Information Society of Nova counselling to deal with trauma resulting from Scotia (LISNS) the crime. LISNS is a non-profit charity that provides legal www.novascotia.ca/just information on a broad range of legal topics. LISNS can also give a referral to a lawyer for a Regional Offices low-cost initial consultation fee of $20 + tax for Dartmouth ...... 902-424-3307 30 minutes. or ...... 1-888-470-0773 (Halifax office TF will transfer the caller to Dartmouth) Legal Information Line and Lawyer and Kentville ...... 1-800-565-1805 Mediator Referral Services For free legal information or to request a lawyer Pictou ...... 1-800-565-7912 or mediator referral, call or email LISNS Legal (New Glasgow is now Pictou – number stays the same) Information Line. Sydney ...... 1-800-565-0071 Hours: Monday to Friday, 9:30 am to 5 pm; closed 1:00 to 2:00 pm Managing Your Affairs Everyone should take the necessary legal steps Phone ...... 902-455-3135 to ensure that their affairs will be properly Toll-free ...... 1-800-665-9779 managed if they become unable to manage E-mail ...... [email protected] them by themselves. www.legalinfo.org Personal Directives Act The Personal Directives Act allows citizens LISNS (Publications, Speakers’ Bureau, to put their wishes regarding personal-care and Administration Only) decisions in writing, to be followed if they Phone ...... 902-454-2198 become incapable of making such decisions in the future. Other Resources It’s In Your Hands: Legal Information for In a Personal Directive, a person can express Seniors and Their Families is available for a their wishes concerning personal care, postage charge of $5. It is also on our website, including those related to healthcare, nutrition, under ‘I have a legal question’, ‘Wills and hydration, shelter, residence, clothing, hygiene, Estates’, or by direct link from the homepage safety, comfort, recreation, social activities and under ‘Legal Info for Seniors: It’s In Your Hands support services, including home-care services. ’ Information about the Personal Directives
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Single copies of individual chapters of It’s In Dalhousie Legal Aid Your Hands are available free of charge: Dalhousie Legal Aid provides legal services to • Dating and New Relationships clients in the Halifax/Dartmouth metropolitan • Abuse of Older Adults area who satisfy its financial and case-eligibility requirements. Dalhousie Legal Aid is affiliated • Adult Capacity and Decision-making with the Schulich School of Law at Dalhousie • Fraud University. • Funeral Pre-planning Phone ...... 902-423-8105 • Grandparents’ Rights E-mail ...... [email protected] • Making a Will • Health Care Treatment and Consent End-of-life • Powers of Attorney What to Do When Someone Dies • Public Trustee Before someone dear to you dies, it is important to www.legalinfo.org find out his or her instructions concerning funeral arrangements or, if applicable, bequeathing the Other Legal Resources body for medical research or organ donation. Public Trustee of Nova Scotia When someone dies, many decisions and The Public Trustee is a lawyer named by the arrangements must be made, often at a time of provincial government to help adults and personal distress. To assist with this process, children who are unable to look after their we have gathered some useful links where you financial affairs. can find out about organizations that should be Phone (Main) ...... 902-424-7760 contacted and matters that should be dealt with following a death. Phone (Healthcare Decisions) . 902-424-4454 Phone ...... 902-424-4381 Finding a Lawyer Toll-free (within Nova Scotia) . .1-877-848-2578 Lawyers are listed in the Yellow Pages of your www.novascotia.ca/sns telephone book in alphabetical order and under specific areas of practice. The Human Body Donation Program Nova Scotia Legal Aid Commission Department of Medical Neuroscience, Faculty of Medicine, Dalhousie University Nova Scotia Legal Aid provides legal advice and representation in criminal, family, and Persons interested in stating their intention to social justice (income and housing). Some level donate their remains may do so by completing of help is available. Full service is subject to the forms available online, or by contacting financial eligibility. If above financial eligibility, the program coordinator. However, completing contribution agreements may be available. Duty the forms does not guarantee acceptance. The Counsel (ask at court) is available in Family and program accepts donations from Nova Scotia, Provincial Courts with no financial eligibility New Brunswick, and Prince Edward Island. required. To find the office nearest you, call 211, Phone ...... 902-494-6850 see our website or call legal aid. E-mail ...... [email protected] Toll-free ...... 1-877-585-3626 www.dal.ca/bodydonation www.nslegalaid.ca/legal-aid-offices
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Funeral Arrangements state the reason for your request. The fee for When there is little or no money for funeral each short-form certificate is $33; a detailed expenses, assistance may be available through certificate costs $39. Fees may be paid using the Nova Scotia Department of Community Visa, MasterCard, American Express, Interac Services. To apply, contact the field office Online, a debit card, cheque, money order, or nearest you. For more Information please visit: cash. A cheque or money order should be made www.novascotia.ca/coms payable to the Minister of Finance. Payment options may vary, depending on how you apply. The Last Post Fund Funeral Services Office location A not-for-profit national organization, the 300 Horseshoe Lake Drive, Halifax Last Post Fund delivers the Funeral and Burial 8:30am to 4:30pm Program on behalf of Veterans Affairs Canada. Operating since 1909, its mission is to ensure that no veteran is deprived of a dignified funeral, Mailing address: burial, and headstone for lack of financial Service Nova Scotia resources. Applications for reimbursement of Vital Statistics funeral and burial costs may be submitted up to PO Box 157 one year following the death of a veteran. Halifax NS B3J 2M9 Toll-free ...... 1-800-465-7113 Phone ...... 902-424-4381 E-mail ...... [email protected] Toll-free ...... 1-877-848-2578 www.lastpostfund.ca www.novascotia.ca/sns
Death Certificate Hospice, Palliative Care, In most situations funeral directors look after and Bereavement the arrangements for the death certificate and Supports for individuals and families during have the death registration submitted to the times of loss, grief, and bereavement are Deputy Registrar General. A short-form copy of available in many communities across the the death certificate may be obtained from the province. Information can be found through the Deputy Registrar General at the number listed Nova Scotia Hospice Palliative Care Association. below. You will need to give the name of the deceased and the date and place of death and www.nshpca.ca
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211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Transportation
Licenses and Safe Driving Veteran Plates Qualified individuals may visit an Access Nova Driver’s Licence Scotia or Registry of Motor Vehicles office to apply for veteran plates by completing You must visit an Access Nova Scotia or the application form and supplying proof of Registry of Motor Vehicles office to renew your eligibility. A one-time charge of $5.80 is added driver’s licence. The cost to renew a Class 5 to the usual cost of registering your vehicle or (regular) licence for a five-year period is $80.15. motorcycle when you apply for a veteran plate When you renew your licence you will receive for the first time. a 30-day temporary licence. You will use the 30-day temporary licence until you receive your Phone ...... 902-424-5851 new licence in the mail. Toll-free ...... 1-800-898-7668 Appointments for Seniors: People with special www.novascotia.ca/sns needs, including seniors, may schedule an appointment to renew their driver’s licence, Driver’s Licence Refunds rather than risk experiencing possibly lengthy You can request a refund of your driver’s licence wait times. fee if you move out of the province or have Phone ...... 902-424-5851 stopped driving. Refunds can also be requested Toll-free ...... 1-800-898-7668 by the estate on behalf of deceased drivers. The refund will be for the time remaining in the five- www.novascotia.ca/sns year period for which the driver has paid, minus an $11.90 photo fee and an administration Accessible Parking, Licence Plates, fee of $15.15. Contact the Registry of Motor and Permits Vehicles’ information line to locate the office Qualified individuals may visit an Access Nova nearest you. Scotia or Registry of Motor Vehicles office Phone ...... 902-424-5851 to apply for accessible-parking plates and permits. A physician’s referral is required. There Toll-free ...... 1-800-898-7668 is no charge associated with a permanent or www.novascotia.ca/sns temporary accessible parking permit, which is displayed on the rear-view mirror. However, Seniors’ Safety Driving regular registration fees must be paid to place a Discount Program license plate on a vehicle or motorcycle, and the Funding provided by Transportation and applicant must be the plate owner and principal Infrastructure Renewal has made it possible for operator of the vehicle, including motorcycles. Nova Scotia drivers aged 65 and over who hold Phone ...... 902-424-5851 a valid driver’s licence to receive a rebate of up Toll-free ...... 1-800-898-7668 to $40 on safe-driving courses. Since many of the organizations offering this program charge www.novascotia.ca/snsmr $40 or less, seniors usually attend for free.
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Safe-driving courses can help a person to Annapolis Valley and Area understand how aging affects his or her driving skills and to discover ways to make up for these Kings Transit Authority changes. Participation is voluntary: seniors do not Phone ...... 902-678-7310 have to take a course to keep their driver’s licence, Toll-free ...... 1-888-546-4442 and they will not lose their licence as a result of having taken this course. The courses are E-mail ...... [email protected] classroom-only and do not involve a road test. www.kingstransit.ns.ca
Phone ...... 902-424-5851 Rural Transportation Association Toll-free ...... 1-800-898-7668 Phone ...... 902-928-1234 www.novascotia.ca/sns www.ruralrides.ca Trans County Transportation Society (TCTS) Driver Evaluation Program The TCTS is a non-profit organization providing The Nova Scotia Rehabilitation & Arthritis community-based accessible transportation to Centre offers a client-centred approach to residents of Annapolis County and western Kings comprehensive driver evaluations. Evaluations County. Transportation is available for medical are completed by an occupational therapist appointments, social events, shopping, group with specialized training, and all evaluations charters, etc. TCTS also provides a medical include both clinical and on-road evaluation. shuttle to Halifax, Bridgewater, and Lunenburg. A physician’s referral is required. The form can be downloaded from the Nova Scotia Health Phone ...... 902-665-1212 Authority website. www.tcts.ca 1341 Summer Street, 1st Floor, Halifax Antigonish County Phone ...... 902-473-2151 Antigonish Community Transit Society www.nshealth.ca The Antigonish Community Transit Society operates a fully accessible flex-route transit Transportation Services by system in the County and town of Antigonish. It Area/County operates a fixed-route system circling the town every hour. For exact routes, fares, and times, Private operators are listed in the Yellow Pages. please contact the office or visit the website. Phone ...... 902-867-0411 Nova Scotia Community Transportation Network E-mail . [email protected] Our aim is to facilitate transportation options www.antigonishcommunitytransit.ca that lead to healthier and more connected Antigonish Seniors CARE Van Society communities throughout Nova Scotia by partnering with community organizations, A safe and reliable bus service within governments, and business. Antigonish town and county for individuals with mobility difficulties. Accompaniment Phone ...... 1-833-899-2253 is required. Runs daily, Monday to Friday E-mail . . . [email protected] (evenings and weekends on request). www.communitytransitns.ca Phone ...... 902-863-1855
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Cape Breton Digby County Handi-Trans Kings Transit Handi-Trans service is a specialized See Annapolis Valley and Area, page 67. transit service for clients unable to use the conventional transit system and who are eligible Halifax Regional Municipality and registered. Handi-Trans services are Book-A-Ride — Sackville available throughout all communities in CBRM. Book-A-Ride provides transportation to medical Phone ...... 902-539-4336 appointments in Sackville and its surrounding www.cbrm.ns.ca/transit areas for seniors and those with disabilities.
Transit Cape Breton Call 24 hours in advance. Phone ...... 902-539-8124 Phone ...... 902-864-5591 or call 211 E-mail ...... [email protected] Windsor Senior Citizen Bus Society www.cbrm.ns.ca/transit.html Phone: ...... 902-790-6637 Email: . [email protected] Municipality of Chester Halifax Transit Services for Seniors Community Wheels Society Halifax Transit has several services to assist Provides transportation for individuals going seniors. Seniors who qualify for free travel to a medical appointment. Individuals can be should carry proper photo identification, as the transported to Halifax, Bridgewater, Kentville from the Municipality of Chester. operator may ask for proof of age. Phone ...... 902-275-2440 Phone ...... 311 E-mail ...... [email protected] www.halifax.ca/transit Municipality of Clare and Weymouth Area VON Greater Halifax Le Transport de Clare Society Volunteer Transportation Program Le Transport de Clare Society provides door- This service provides seniors or adults with a to-door, safe, affordable, and accessible disability in the Halifax Regional Municipality public transportation for seniors, people with with transportation to health-related disabilities, and other residents of Digby County. appointments, errands, etc. Booking a week in Wheelchair-accessible vans and buses. Charters advance required. with 14- or 18-passenger buses available. Phone ...... 902-454-5755 Toll-free ...... 1-888-769-2477 Bay Rides www.transportdeclare.ca BayRides offers affordable and accessible Colchester County transportation for all residents of St. Margaret’s Colchester Transportation Cooperative Ltd (CTCL) Bay. After booking 24 hours in advance, a friendly driver will pick you up at your front CTCL is a pre-booked bus service providing door and take you to grocery stores, medical bus transportation in Colchester County. It appointments, community events, the library, provides accessible transportation for those in need, but anyone can travel on the buses. Halifax Transit Park & Ride, or anywhere you Small charters available. want to go around the Bay. Phone ...... 902-896-7433 or call 211 Phone ...... 902-820-6600 E-mail ...... [email protected] E-mail ...... [email protected] www.ctcl.ca www.bayrides.ca
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Hants County Lunenburg County East Hants Community Rider Senior Wheels Association, Bridgewater The Community Rider helps people of all ages This association runs an eight-passenger overcome transportation barriers in East Hants wheelchair-accessible bus within the Town of and surrounding districts (including Fall River, Bridgewater and up to seven kilometers outside Oakfield, Grand Lake, etc.). the town limits. The service is offered to seniors Phone ...... 902-883-4716 (aged 60+) and disabled people of all ages. www.easthantslearning.com Booking in advance is required. Phone . . .902-543-2255 (answering service) West Hants Dial-a-Ride E-mail: . . . . . [email protected] West Hants Dial-a-Ride provides pre-booked, door-to-door, accessible transportation to Pictou County residents of Hants County, with priority given to CHAD Transit people who are disabled, elderly, CHAD Transit provides door-to-door, on- or disadvantaged. demand transit for seniors, the disabled, or Phone ...... 902-792-1800 those with transportation disadvantages. We E-mail . . . . [email protected] operate Monday to Saturday, 7 am to 5 pm; after-hours and charter rates available. Kings County Danny MacGillivray, New Glasgow Kings Transit Phone ...... 902-928-1234 See Annapolis Valley and Area, page 67. E-mail ...... [email protected] Kings Point-to-Point Transit Society VON Pictou County Through the community-based transportation network, this service provides accessible, door- Volunteer Transportation Program to-door, public transportation for residents Phone ...... 902-752-3184 ext. 211 of Kings County east of Aylesford, including seniors, those with disabilities, and others in Queens County need. Transportation to Halifax and other Nova VON Queens County Scotia locations is available when required. Volunteer Transportation Program Bookings require 48 hours’ notice. Phone ...... 902-354-3297 Phone ...... 902-681-2846 Shelburne County E-mail ...... [email protected] Sou’West Nova Transit Association www.kppt.ca This registered charity provides accessible, door-to-door transportation for residents of Shelburne County to locations throughout the province, with fare reductions available for qualifying riders. Rides must be booked by noon the business day before travel. Toll-free ...... 1-844-637-2572 E-mail . . . . . [email protected] www.souwestnovatransit.ca
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211 is available 24/7, in English and French and for the hearing impaired. There are also interpretation services available in over 100 languages. When you don’t know where to turn.
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Index of Programs and Services
Atlantic School of Theology ...... 24 Automobile Insurance ...... 39 B Bay Rides ...... 68 « This symbol indicates that the government Bear River New Horizons Centre ...... 13 department, organization, or agency is able to Better Business Bureau (BBB) ...... 61 respond in French to questions and concerns. Boarding Homes ...... 55 « Ce symbole indique que le ministère, l’organisme Body Donation Program ...... 63 ou l’agence du gouvernement qui offre ce service est en mesure de répondre en français aux Book-A-Ride ...... 68 questions et aux préoccupations du public. Bridgewater Senior Citizens’ Club ...... 13
C 211 Nova Scotia « ...... 8 Canada Pension Plan (CPP) ...... 39 811 Health Information and Advice « . . . . 47 Canada Revenue Agency (CRA) « . . . . . 10 Cancer Information Service ...... 17 A Cancer Connection ...... 17 Aboriginal Continuing Care ...... 28 Cape Breton Council of Senior Citizens Abuse Awareness ...... 58 and Pensioners ...... 12 Acadia Lifelong Learning Centre ...... 24 Caregiver Benefit Program ...... 26 Access-A-Home Program ...... 52 Caregivers Nova Scotia ...... 26 Accessible Parking, License Plates, Caregiving & Support ...... 26 and Permits « ...... 66 CARP ...... 14 Accessible Transportation ...... 67 Canadian Senior Games Association . . . . 22 Active Living ...... 20 Campbell’s Cole Harbour Active Living Regional Representatives . . . 22 Seniors Citizens Club ...... 12 Addiction Services ...... 48 CHAD Transit ...... 69 Adult Day Programs ...... 50 Chebucto Links ...... 12 Adult Mental Health Services ...... 49 Club 60 ...... 13 Adult Protection ...... 58 Colchester/East Hants Seniors’ Council . . . 12 Ageing Well Together Coalitions ...... 11 Colchester Transportation Cooperative Ltd. ALS Society of New Brunswick and (CTCL) ...... 68 Nova Scotia ...... 16 College of Physiotherapists ...... 29 Alzheimer Society of NS ...... 16 Community Activities ...... 20 Ambulance Services (911) ...... 46 Community College Courses for Older Adults . 24 Antigonish/Guysbourough Community Health Boards ...... 45 Seniors Citizens Council #63 ...... 12 Community Health Teams « ...... 23 Antigonish Seniors CARE Van Society ...... 67 Community Links ...... 14 Aphasia Association of Nova Scotia . . . . . 16 Community Planning and Program Funding . . 5 Arthritis Society, The ...... 17 Community Services, NS Department of . . . 38 Assistance for Caregivers ...... 26 Community Transit – Nova Scotia ...... 67 Assisted-Living Facilities ...... 55
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Community Wheels ...... 68 Federation of Senior Citizens and Pensioners Consumer Information and Complaints « . . 61 of Nova Scotia (FSCPNS) ...... 15 Continuing Care Association of NS (CCANS) . 17 Finances ...... 38 Continuing Care ...... 26 Financial Assistance ...... 38 Continuing Care Services ...... 26 Financial Planning ...... 39 Cumberland County Senior Citizens’ Council . 12 Find a Family Physician ...... 9 Fire Marshal ...... 60 D Foot Care ...... 29, 50 Dalhousie University Dental School . . . . . 48 Fraud Awareness ...... 61 Dalhousie Legal Aid ...... 63 Frequently Requested Numbers Dartmouth Seniors’ Service Centre . . . . . 12 Provincial ...... 9 Death Certificates ...... 64 Emergency ...... 8 Dental ...... 48 Federal ...... 10 Diabetes Canada Association ...... 17 Funeral Arrangements ...... 64 Doctors NS ...... 16 Dr. F.R. MacKinnon Endowment Fund . . . . 14 G Driver Evaluation Program ...... 67 Gambling Support Network ...... 48 Driver’s Licences ...... 66 Government Information Driver’s License Refunds ...... 66 Grants ...... 52 Driving and Transportation ...... 66 Community Health Boards ...... 45 Home Improvements and Repairs . . . . . 54 E RCN Benevolent Fund ...... 39 East Hants Community Rider ...... 69 Greenfield Oldsters Club ...... 13 Easter Seals Nova Scotia ...... 17 Grief / Bereavement ...... 64 ElderDog Canada ...... 50 Guaranteed Income Supplement (GIS) . . . . 38 Elder Learners/Senior Resources Association . 24 Emergency Medical Information ...... 57 H Emergency Telephone Numbers ...... 57 Halifax Transit Services for Seniors . . . . . 68 Emergency Planning ...... 57 Handi-Trans ...... 68 Emergency Repair Program ...... 52 Health and Wellness ...... 45 Employment & Entrepreneurship ...... 33 Health Card, see Medical Services Insurance (MSI) Employment Insurance ...... 10 Health Equipment and Services ...... 51 Employment Support and Income Loan Program ...... 31 Assistance Program ...... 38 Health Information Line (811) « ...... 47 End of Life ...... 63 Health Insurance ...... 45, 48 Epilepsy Association of the Maritimes . . . . 17 Health Professionals and Services . . . . . 29 Health-Related Organizations ...... 16 F Heating Assistance Rebate Program (HARP) . 53 Facility-Based Respite Care ...... 26 Hike Nova Scotia ...... 23 Federal Government « Home Adaptations for Seniors’ Independence 52 Aging and Seniors ...... 19 Home Care and Home Oxygen ...... 27 Retirement Income Programs ...... 39 Home Efficiency, Heating, Federal Programs ...... 10 and Independent Living ...... 53
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Home Support Services ...... 29 L H.O.P.E. Centre « ...... 13 Lakeside Community Centre ...... 23 H.O.P.E.Centre and Dial a Ride ...... 13 Last Post Fund Funeral Services « . . . . . 64 Hospice, Palliative Care, and Bereavement . . . . 64 Lawyer, How to Find ...... 63 Hospice ...... 64 Legal Aid « ...... 63 Housing ...... 52 Legal Information Line and Housing Authorities – Regional Offices . . . 54 Lawyer Referral Service ...... 62 Housing Options ...... 54 Legal Information Society of NS (LISNS) . . . 62 Housing Nova Scotia ...... 54 Legal Matters ...... 62 Housing Nova Scotia – Grants and Loans . . 52 Legal Resources, Other ...... 63 Housing Nova Scotia – Regional Offices . . . 53 Le Transport de Clare Society « ...... 68 Human Body Donation Program ...... 63 Licences and Safe Driving« ...... 66 Human Rights Commission ...... 60 Driver’s Licence ...... 66 Refunds ...... 66 I Plates ...... 66 Income Assistance, Provincial ...... 38 Seniors’ Safety Driving Discount Program ...... 66 Income Tax, Personal « ...... 40 Lifelong Learning Opportunities ...... 24 Independent Living ...... 54 Loan and Mortgage Programs, Provincial . . 52 Indo-Canadian Seniors Group of Nova Scotia . 13 Long-Term Care ...... 29 In-Home Support Services, Private . . . . . 29 Insurance Bureau of Canada (IBC) ...... 39 M Internet and Online Training ...... 21 Managing Your Affairs ...... 62 Inverness-Victoria Council of Seniors March of Dimes Canada ...... 18 & Pensioners ...... 12 Marriage Certificates « ...... 11 Investments, Concerns about ...... 38 Meal Programs ...... 50 IWK Health Centre / Medical Services Insurance (MSI) ...... 45 Nova Scotia Health Authority ...... 45 Mental Health Programs/Services ...... 49 Metro Transit, see Halifax Transit Services J for Seniors Job Bank, The ...... 36 Multiple Sclerosis Society of Canada « . . . 18 Justice, NS Department of ...... 62 Municipal Recreation ...... 23
K N Key Contacts ...... 11 National Association of Federal Kidney Foundation of Canada ...... 17 Retirees (FSNA) ...... 15 Kings County Senior Citizens’ Council . . . . 12 Northwood Kings Point-to-Point Transit Society . . . . 69 Community Recreation & Wellness . . . . 13 Kings Transit Authority ...... 67 Broadcasting Club ...... 20 Intouch « ...... 58 Pauline Potter Fitness Centre ...... 23 Nouveaux Horizons de la Baronnie . . . . . 13 Nova Scotia Community Transportation Network ...... 67
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Nova Scotia Connect ...... 23 Private Home Care and Home-Support Nova Scotia Works ...... 33 Services ...... 29 NS Centre on Aging (NSCA) ...... 13 Protecting Vulnerable Adults NS College of Physiotherapists ...... 29 (Adult Protection) ...... 58 NS Department of Community Services . . . 38 Protection for Persons in Care ...... 58 NS Department of Health and Wellness . . . 45 Provincial Health Services ...... 45 NS Department of Justice ...... 62 Provincial Programs ...... 9 NS Department of Seniors ...... 4 Provincial Volunteer Awards ...... 37 NS Government Retired Employees Psoriasis Society of Canada ...... 18 Association (NSGREA) ...... 15 Public Libraries ...... 20 NS Health Authority / IWK Health Centre . . . 45 Public Transportation Regional Services . . . 67 NS Health Insurance (MSI) ...... 45 Public Trustee of Nova Scotia ...... 63 NS Legal Aid Commission ...... 63 NS Office of the Ombudsman « ...... 10 R NS Securities Commission ...... 38 Recreation and Active Living ...... 20 NSCA Endowment—Dr. F. R. MacKinnon Fund . 14 Recreation Nova Scotia ...... 23 Redefining Retirement ...... 37 O Registered Education Savings Plan Ocean View Neighbourhood Program . . . . 24 (RESP) « ...... 39 Ocean View Lifestyle Assistant ...... 24 Registered Disability Savings Plan (RDSP) « . 39 Occupational Therapists ...... 29 Registry of Joint Stock Companies . . . . . 11 Office of the Fire Marshall ...... 60 Regroupement des aines Ombudsman ...... 10 de la Nouvelle-Ecosse ...... 15 Organizations ...... 11 Remembering When Program ...... 60 Ostomy Canada Society Inc...... 18 Renovations ...... 52 Residential Rehabilitation Assistance Program ...... 52 P Residential Tenancies Act ...... 55 Palliative Home Care ...... 28 Respite Care, Facility-Based ...... 26 Parent Apartment Program ...... 52 Retired Teachers Organization of the NSTU . . 15 Pensions and Other Benefits ...... 39 Revenue Canada, see Canada Revenue Agency Personal Alert Assistance ...... 29 Richmond County Senior Citizens’ Council . . 12 Personal Directives Act ...... 62 Royal Canadian Legion, Personal Emergency Response Systems . . . 58 NS/Nunavut Command ...... 16 Pharmacare Program, Seniors’ ...... 48 Royal Canadian Naval Benevolent Fund . . . 39 Photo IDs « ...... 11 Rural Transportation Association ...... 67 Physiotherapists ...... 29 Pictou County Council of Seniors ...... 12 S Pictou County New Horizons Seniors’ Centre . 13 Sackville Seniors Advisory Council . . . . . 12 Planning for your Grandchildren’s Safety & Security ...... 57 Education « ...... 39 Safety Driving Discount Program ...... 66 Police ...... 58 Section of Senior and Retired Doctors of Preventing Falls ...... 49 Doctors Nova Scotia (SSRD) ...... 16 Private Health Insurance ...... 48 Self-Managed Care Program ...... 28
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Senior Abuse Awareness ...... 58 U Senior Citizens’ Assistance Program (SCAP) . 52 Université Sainte-Anne, Church Point « ...... 24 Senior Wheels Association, Bridgewater . . . 69 University and Community College Courses Seniors Advisory Council of Nova Scotia . . . 14 for Older Adults ...... 24 Seniors’ Centres ...... 12 Seniors’ Clubs ...... 12 V Seniors’ College Association of NS (SCANS) . 24 Valley View Villa Seniors’ Help Line . . . . . 13 Seniors Community Wheelchair Loan Program 29 Veteran Plates ...... 66 Seniors’ Councils Clubs & Centres ...... 12 Veterans Affairs Canada (VAC) ...... 31 Seniors’ Information Line (Department Veterans’ Independence Program ...... 31 of Seniors / 211) ...... 4 Vial of Life ...... 57 Seniors Outreach / Help Line ...... 13 Victim Services ...... 62 Seniors’ Pharmacare Program ...... 48 Victorian Order of Nurses ...... 18 Seniors Safety Driving Discount Program . . 66 Volunteer transportation program Seniors Safety Program ...... 58 – Halifax ...... 68 Service Nova Scotia . . . . .9, 40, 53, 55, 61, 64 Volunteer transportation program Services for Newcomers ...... 21 – Pictou County ...... 69 Services for Seniors ...... 50 Volunteer Transportation program – Queens County ...... 69 Serving Seniors Alliance Cooperative . . . . 18 Vital Statistics « ...... 64 Small Loans Assistance Program ...... 53 Volunteering ...... 37 Snow Removal for Seniors & Persons with Disabilities ...... 54 Spencer House ...... 13 W Sport and Recreation ...... 22 What to Do When Someone Dies ...... 63 Sou’west Nova Transit Association . . . . . 69 West Hants Dial-A-Ride ...... 69 Westport Super Seniors ...... 13 Starting a Business ...... 36 St. Mary’s Lawn Bowling Club ...... 24 Y Steelworkers and Sydney Pensioners Club . . 13 Yarmouth County Senior Citizens’ Council . . 12 Superintendent of Insurance ...... 39 YMCA Centre for Immigrant Programs . . . . 22 Supportive Care Program ...... 28 YMCAs ...... 23 T Disponible en Français « Tax and Tax Credits ...... 39 Agence du revenu du Canada (ARC) . . . . . 42 Telephone Contact Programs ...... 51 Aidants naturels ...... 43 Tenancy Disputes « ...... 55 Crédit d’impôt pour personnes handicapées . 43 Tiverton Super Seniors ...... 13 Crédit pour la TPS/TVH ...... 42 Trans County Transportation Society (TCTS) . . 67 Frais médicaux ...... 43 Transit Cape Breton ...... 68 Impôt sur le revenu des particuliers . . . . . 41 Transportation ...... 66 Mon dossier (l’ARC) ...... 44 Transportation Services by Area/County . . . 67 Programme communautaire des bénévoles Travel « ...... 66 en matière d’impôt ...... 43 Regroupement des aînés de la Nouvelle-Ecosse (RANE) ...... 15
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