Introducing Kazpost

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March 2011 Issue

Introducing Kazpost CONTENT Newest Member of PostEurop • NEWS IN BRIEF 2 In January this year, Kazpost, the • The Association 3 national postal service operator in • REGULATORY the Republic of Kazakhstan became IAC 6 an official member of PostEurop, • Social environment 6 widening our network and community. • Market 8 • EUROPEAN PROJECTS 11 • COMMUNICATIONS CORNER 12 Origins of Kazpost

Like many postal operators, the Kazakhstan post has strong traditions deeply rooted UPCOMING MEETINGS in the community it serves. Dating back to 1860, the first postal department of communication opened in Verniy (Almaty) and soon became a postal-telegraph office. This then grew to 14 postal departments of communication by 1883.

It was only in April, 1993 the postal industry of the Republic of Kazakhstan was recognized an independent segment of its domestic economy, separate from the “Communication Industry”.

continued on next page • 6-7 APR - Terminal Dues Forum, Reykjavik, Iceland Quick Facts on Kazpost Forum for CEO in Malta • 7 APR - The Mail & Express Delivery Show, London, UK • 22,700 Employees • PostEurop CEO Forum will be held in • 12-13 APR - Quality of Service • 3,551 Post offices Malta on 28-29 April 2011 and Operations Working Groups • Hosted by the Malta Post. • 14 Regions meeting, Dubrovnik, Croatia • More information available on www. • 4 Sub-Regions • 28-29 APR - CEO Forum, Malta • Languages: Kazakh, Russian osteurop.org/ceoforum • 26 APR-13 MAY - UPU Postal • Website: www.kazpost.kz • Contact administration@posteurop. org Operators Council, Bern, Switzerland • 2-6 MAY - Process Assessment, Estonia

Info & Subscription on: www.posteurop.org

If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] / Written, edited and produced by PostEurop A.I.S.B.L. - 34 Boulevard de la Woluwe, B-1200 Brussels - Belgium March 2011 Issue 2

From The Editor News in Brief

Dear Members and • Swiss Post achieved an excellent set of results in 2010. Group profit surpassed Colleagues, the CHF 728 million posted in the previous year to reach CHF 910 million. Operating income climbed to CHF 8,736 million (2009: CHF 8,558 million). Key factors Spring is in the contributing to the improvement in earnings included the increase in customer air! In this issue of deposits, optimization measures and higher parcel volumes. In all four of the markets PENews, we took it as in which Swiss Post operates, it achieved positive results and made further progress. a great opportunity The letter business remained strong. Headcount increased by a total of 326 fulltime to get to know equivalents in 2010. Swiss Post needs healthy profits in order to further increase its the new Chairman of PostEurop, Mr. equity, help finance Jean-Paul Forceville who is leading the • TNT Post issued the first Augmented Reality stamps featuring the ‘City of the newly elected Management Board. Netherlands’ which depicts visionary architectural designs by prominent Dutch Having been involved with PostEurop architectural firms. The stamps also contain ‘markers’, abstract images that contain a leadership already during last year’s code. The code activates an AR (augmented reality) application when the user visits plenary assembly, we asked Mr. the website www.toekomstinbeweging.nl and holds the marker up to a webcam. An Forceville his aspirations for PostEurop, interactive image of the building is then displayed on the computer screen, thereby members and upcoming activities. literally ‘activating’ the building. This shows that, although the postage stamp has a long history, it is still very much alive as a medium and is open to the use of state-of- With that in mind, the new the-art media technologies. management board has launched into various activities including discussions • Ambitious statement on Greening Europe’s transport sector. The Commission is pertaining to the Statutes and working on redefining Europe’s transport policy away from unsustainable patterns, towards an overall more resource efficient approach. It is not only about efficient Contribution task groups. transport, but also about the efficient use of resources, including energy, land and water in the transport sector. With its White Paper on Transport adopted on 28 March We also had the opportunity to connect 2011, the Commission commits for the first time to greenhouse gas reduction targets with our brand new member – Kazpost, in the field of Transport. By 2050, total emissions in the EU transport sector should be the national postal service operator in 60% less compared with figures in 1990. the Republic of Kazakhstan. A rising star in its own right, we were fortunate • Croatian Post has invited children and youth in Croatia to send letters of to be able to get a glimpse of Kazpost. support to children and youth in Japan. Letters expressing support to Japanese children who are going through extremely difficult times can be written in the Over at the Communication Corner, form of a message, drawing, haiku poem or a Japanese symbol. Another goal of this we have a quick preview of the new campaign is to provide financial support to the affected. Corporate Identity guideline which “Postal Euromed” was launched on 16 March 2011 as the new Euro- includes our brand new tagline • Mediterranean postal community, created to implement a shared policy for the “PostEurop, your link to Postal postal sector within the Mediterranean region, develop new technologies for a more Expertise” and the much talk about efficient mail service, establish a common platform for ecommerce and encourage ‘Survival Kit’. closer collaboration in offering financial and communication services. One of Postal Euromed’s priorities is to cut the cost of transferring money by 5% in five years. We hope that you enjoy this issue and looking forward to your feedback and • Norway Post to launch a digital mail system in Norway. In spring the Norwegians contributions. will be able to choose whether they want to receive a mail in a digital mailbox in addition to the physical mailbox. Norway’s Post digital mailbox will be based on a person’s national ID number and street address.

Cynthia Wee Communications Manager [email protected]

If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] - More info on: www.posteurop.org March 2011 Issue The Association/Interview 3

Interview with the industry, can you tell us what keeps important role in terms of social cohesion. you inspired and motivated about this new chairman industry? And what motivated you My mandate began when Western to take on the challenging position as Europe opens up its postal market. This PostEurop is privileged to have Mr. Chairman of PostEurop? is the beginning of a new era for postal Jean-Paul Forceville, a top executive operators. This is obviously a very in Groupe La Poste as well as a What attracts and motivates me the most exciting time to help our Association person who is extremely passionate is that the postal world is synonymous make the best choices for its Members’ about the postal industry, as the new with action and movement, meaning that development. PostEurop is a relatively Chairman of the Management Board. the posts convey news and thus novelty. young organisation; nevertheless it has a During the busy start of the year, we On the other hand, I am and have always large network of excellent experts. Its team managed to conduct a brief interview been very attached to the fact that the is very motivated. In this context, it is with with Mr. Forceville. posts, are present everywhere in the a lot of motivation that I want to apply my territories, provide the same services to all, experience. Q As a postal executive with over which ultimately brings them together Continued next page 30 years of experience in the postal regardless of their status and plays a very

Continued from previous page for 2010-2020 takes into account: • Infrastructure and transport Joining PostEurop Kazpost becomes a company Modernization, including enhancement Later, in November, 1995 the postal of a network of city departments of a “We recognize that service became independent and postal service; Restoration to post offices; becoming a member of in 1999 and based on a government Modernization of equipment and decision this state-owned post became technologies. PostEurop brings us much a limited company company «Kazpost» • Development of card business; with 100 percent state participation. great value as PostEurop • Development of info-logistic of system; focuses on European- • Automation of rural departments of a Kazpost Today wide activities of a postal Today, Kazpost is one of the most postal service; dynamically developing companies in • Information system Modernization. union.” the post-Soviet territory and provides a complete range of postal and Since 19 December, 1991 Kazakhstan “It gives Kazpost the opportunity to financial services across the Republic is the full-fledged member of Regional understand the challenges behind of Kazakhstan. The Kazakhstan post commonwealth in the field of governmental policy affecting postal employs 22,700 people, has over 3,551 communication. services. It also allow us to plan our post offices. activities, with a focus on improving On 27 August 1992 Kazakhstan joined service quality, modernization of post JSC «Kazpost» performs various types the Universal Postal Union, as the structures, development of technical of activity including release of the member of the United Nations. Since cooperation and development of state signs on post payment; handling, 2004, Kazpost has the status of the manpower resources.” says Kazpost. transporting and delivering of postal observer in the Asian-Pacific postal items, including express mail; postal union; on XXIII congress of Universal JSC «Kazpost» plans to be an active orders of money; distribution on a Postal Union (in October, 2004) is member of PostEurop, in line with subscription and periodic printing elected to Council of Administration government program positions editions at retail; services in payment of the UPU; in December, 2007 the “the Way to Europe” for 2009-2011, of pensions, social reliefs, grants, a certificate of conformity of system of towards development of widespread salary; granting of financial services; quality management to international cooperation with European countries performs issue of securities. In the standard ISO 9001:2000 is received; and their European structures. security market the JSC «Kazpost» in December, 2007 the status of performs as broker dealer and a associated member VISA is received; transfer-agency activity. in 2009 the service «EMS Kazpost» is awarded gold level of certification of Kazpost’s in the Future cooperative society EMS of Universal JSC «Kazpost» Strategy of development Postal Union.

Continued from previous page • have a more structured relationship community to fulfil our long-term with stakeholders of the postal world; objectives? Q What do you see is the role of • promoting innovation. PostEurop in these changing times? My wish, just like the members of the How can we make a Q Jean-Paul, as the Management Board, is to be as close as difference for the postal new Chairman of the possible to our Members. They do not industry? PostEurop management all have the same level of expectations, board what are in your but that is what makes the beauty of our As a valuable view the immediate mission! partner of priorities for PostEurop and its members in I also think we need to increase our the European coming months? visibility. Therefore, we are currently Commission, drafting a “survival kit” that should allow PostEurop is in My first priority will be to all the people in charge of a committee create a team spirit within or a working group to place their action a good position the Management Board to within PostEurop’s overall scope of to highlight the facilitate our discussions and activities. postal industry’s decisions. I also suggested that some Board members unique characteristics Naturally, we will follow the roadmap become referents for the Members of that we have been given at the Plenary our Association so that ascending and (added value), as well as issues related to Assembly, i.e. the implementation descending information can circulate in a universal service. Moreover, PostEurop and follow-up of the Statutes and the smooth manner. is also an organisation linked to the Contributions tasks groups. Universal Postal Union: at its level and on the European continent (49 Within a European postal With this new term, we will also reconsider countries), it ensures the deployment of world under pressure, we the strategy of the Association. The Board the global universal service and the good has accepted my suggestion to re-create a will be stronger if we can functioning of the exchanges of mail, strategic committee. reach consensus on the parcels and financial services. most important topics. Finally, the current affairs In these times of change, PostEurop will don’t give us any respite! have to strengthen or implement various The quick drafting of The crisis related to the actions including the following: our common position U.S. measures in the field • enhance the sharing of good on aviation security of aviation security has practices and the production of and its impact in generated an enormous targeted information in order to Europe and beyond amount of work in order to provide member countries with an are significant raise awareness amongst added-value in terms of developing their incentives in that the authorities with regards business and operations; direction. to the specific difficulties • participate in the strengthening encountered by postal of cooperation in the field of aviation operators. Beyond that, this security and customs and dealing with crisis gives us an opportunity crisis (as currently in aviation security); to reflect on our position- • contribute to the optimisation of the taking process in emergency cases. European social dialogue; Thank you Mr. Forceville for your • assist in their preparation work, the time and especially for sharing your Q Indeed PostEurop is a young, small 11 member countries for which the thoughts with us. We can certainly and motivated organisation with opening to competition will be effective look forward to great things this term. one of the biggest congregation of as of 2013; members across wider Europe. In your • be an active player in the field opinion, how can we further improve of sustainable and responsible the collaborative efforts amongst the development;

Towards a Balanced (GDP) and to the volume of outbound After a call for Solution mail of the members, candidature, the seems to raise a series responsibility of Last year, the Management Board of comments and chairing the Task initiated an in-depth analysis of show some weakness. Group was assigned to the way the Association function in Francesca Coratella from light of its further development and It was decided at the Poste Italiane and its improvements to the European and Plenary Assembly, representation includes global postal scenario. to go more in-depth bpost, CTT Correios, ELTA, on this topic and to Magyar Posta, Norway At the 2010 Plenary Assembly in explore the possibility Post, Poczta Polska, PTT Vaduz, members were able to reflect of a more balanced Serbija, Russian Post, and discuss on a series of key issues way of distributing the contribution Slovenia Post and Turkish Post. coming from the Management units among members and finding Board’s proposals for changes to the out more real and economic principles The Task Group will begin PostEurop’s Statutes in relation to the to calculate the attribution of the immediately its works in order to running, the activities and the funding contribution classes. submit a first draft proposal to the of the association. PostEurop Management Board For this very reason a special Task meeting in June 2011, prior to One of these was the controversial Group made up of representative of members’ consultation scheduled and difficult issue of the contribution all the membership was created. The during July-August and to have a final system to the association’s expenses. group will look at a better balance proposal ready for the next Plenary The current contribution system of contributions by carrying on a Assembly in Istanbul this October. linked to the Gross Domestic Product broader and transparent study.

I Left: Croatian delegation headed by N Croatian Post CEO, Mr. Robert Jukić (center) and accompanied by Mr Alen Premužak, executive director P (right) - division express and Mr. I Višeslav Majić, Executive director C Corporate communications visits T PostEurop headquarters. U R E S

Right: Botond Szebeny, PostEurop Secretary General speaking about “the 10 Future Trends of E-Commerce” at the Senior Executive Forum in Switzerland.

Left: Antonino Scribelli- to, PostEurop European Project Manager speaks at the launch of Postal Euromed in Rome

International Affairs It was underlined that connecting Mr. Le Goff, to attend next meeting both meetings served as to ensure in Warsaw to discuss this matter in Committee (IAC) coordination between strategy and depth. reform activities. 16th International Re-thinking Wider Europe Regulatory Aspects on Customs Another important issue discussed Affairs Committee In addition, the Customs Working was the need of rethinking the future (IAC) plenary meeting Group discussions highlighted the of the Wider Europe Working Group fact that topics of the group were taking into account that its members The 16th International Affairs in need of a regulatory nature since are more interested in operational they were no longer only technical, issues. Participants concluded to send Committee (IAC) plenary meeting but also strategic and political. The their comments and suggestions was held on 10 February 2011 in Chairperson of the Working Group, before a brainstorming meeting of Brussels and brought together 29 Mr. Reinhard Fischer (Deutsche this WG to be held in June in Russia in participants from 21 Post) asked for more order to find out the way to follow. PostEurop members. involvement from It was the first PostEurop members Results from joint meeting within lobby activities Sture Wallander (Posten AB) gave a meeting chaired by and other current works comprehensive briefing of the main Ms. Elena Fernández of the working group results of the joint meeting between (Correos y Telégrafos) to resolve important IAC and EAC, organised just one day who replaced Ms. challenges ahead. before the IAC meeting, in order to Isabel Tavares (CTT analyse the EC study on the External Correios) for the Resolving Issues Dimension of the EU Postal Acquis Participants also elaborated by WIK/Campbell. period 2011-2013. highlighted the persistent problems to Save these Dates On UPU have POC and CA documents on time During the meeting, upcoming key The group had a look at the results in order to analyse them properly. dates were also announced as next of the UPU Strategy Workshop and Although PostEurop Secretary POC which will take place from 26 those of the meeting of the Reform of General informed they had received April to 13 May, and next UPU and the Union Project Group held both in a response to a previous letter from Restricted Unions WG meeting to be Madrid from 31 January to 4 February the IB, assuring that problem will held in Warsaw on 12 and 13 April 2011. They were related to the draft of be solved for next POC in April, together with the letter and parcel the second version of the Doha Postal PostEurop communicated they will WGs meeting. Strategy and the development of the invite a representative from the IB, 6th Model of Reform, respectively.

Social responsibility 2006 Implementation of a global Groupe La Poste’s responsible 2007 responsible purchases policy for purchases commitments began in 2003 each core businesses . Societal experts learn about with the following milestones: Set up tools of piloting of the ‘Responsible Purchasing’ approach

2003 Membership to the Global compact As part of a series of thematic Implementation of a responsible conference calls, the Societal working purchases policy group’s last topical series was focussed 2004 Develop an offer of responsible on ‘Responsible Purchasing Mail’. products Integrate environmental and social Stéphanie Scouppe, [Adjoint Conseiller criteria into our purchases Président et Directeur Général 2005 Generalization of sustainable Développement Responsable / 2007 development clauses in Déontologie] at Groupe La Poste specifications presented on this special topic, giving insights into what ‘Responsibile Purchasing’ is about at Groupe La Continued on the next page Poste.

Continued from previous page based on international references The implementation in 3 phases (Global compact, ILO agreements). Today ‘Responsible Purchasing’ at • Raising awareness It systematically joins to the Groupe La Poste means: • Development of tools to accompany consultation file. The membership and teams to implement the signature • an integrated environmental and • Indicators and objectives are formalized social criteria into the purchase to follow performance for the new processes (signature of a charter and contracts • privilege products and services buyers training ) or when we environmentally and socially friendly renewed. (not only recycle paper, but good The tools implemented: management of subcontractors) • A risk cartography by • Implement ethic procedures with segment of purchases transparency, traceability, keeping • A responsible purchases selection independency, fairness and tools-sheets respect with subcontractors. • A responsible purchases charter The stakes • A responsible purchases Responsible purchases promotes training structuring, upstream to the projects, For more information on allowing us to anticipate the The responsible purchases charter of ‘Responsible Purchasing’ at evolutions and the risks. It is also an La Poste Group Groupe La Poste and the thematic opportunity to lead other companies conference calls, please contact in sustainable development. At least it A purchases charter which commits Nathalie Ganzel (nathalie.ganzel@ is a way to strengthen the purchases at the same time the Group and laposte.fr) performances. its suppliers takes into account environmental criteria. It must be

social affairs Hungary, Germany, Austria, Poland, Data of high interest has been Czech Republic, Slovakia and Ireland committee collected, with the help of our consultant Copenhagen Economics, on We look forward to seeing all the The Postal Sector Evolution these issues through questionnaires relevant PostEurop members and working group of the Social disseminated to the national postal experts at these seminars. Dialogue Committee is currently operators and trade unions of the developing a project called 27 EU Member States and through “Social partners preparing for complementary desk research. change”, co-financed by the European Commission, within This data will be presented during 4 the framework of the Social regional seminars taking place from March to May 2011. At each seminar a Observatory of the postal sector. group from participating countries will be invited: This project aims at giving social • In Spain on March 24th-25th with partners, employers and trade unions, Spain, Italy, Greece, Cyprus, Portugal the key tools and knowledge for and Slovenia anticipating and managing change • In Netherlands on April 7th-8th by offering them a consistent training with Netherlands, Finland, Sweden, For more information please contact on key issues for the evolution of the Denmark, UK, Latvia, Estonia and Antonino Scribellito (Antonino. postal sector: Lithuania [email protected]) • The Universal Service Obligation • In Romania on May 12th-13th with • Social regulation including new Romania, Bulgaria, France, Belgium, entrants Luxembourg and Malta • Change management • In Hungary on May 25th-27th with

Environment impact on 2010. This year, some European postal sector impact on members will have the opportunity environment as well as to consider Working Group the implication of new Standards PostEurop published the and regulation “2010 Environmental Report” on the postal announcing that from 2007 carbon accounting to 2009; the 16 participating methodology. European Postal Operators participating in the Greenhouse Go to www. Gas Reduction Programme posteurop.org/ recorded a total reduction of publications to download this 465 thousand tonnes of CO2 report. collectively. This is a 15% to test the new PostEurop online reduction from 2007 in which reporting tool, in order to make easier For more information on the the 2009 alone records a 13% the data collection process. CO2 Reporting Campaign for the reduction. On the 6th of May, in Paris, the European Postal Sector, contact members will meet at La Poste Michele Menghini (michele. PostEurop Environment Working Headquarters to exchange views [email protected]) Group launched a new Data on new initiatives to further reduce Collection, in order to measure the

This is not JUSt a The members of the Belgian Print Power A5 card that refers to the website (www. organization have gathered together printpowerbelgium.be). During a visit postcard! prizes with a total value of €35,000 to the website, the webcam of your including free postage with a value of computer will turn on automatically. The Spectacular mailing showing €10,000, 25,000 free selected addresses, A5 card will then function innovativeness of direct mail a total of 25,000 free envelopes, free as a marker to play the online game. By paper and a free Impact Study on the use tilting the card the game will start. For One of the main activities of the Market of Augmented Reality those of you wanting to bet Committee is to promote the value in mailshots. There will on the jackpot, go and visit of paper based communication. That also be a prize for the less the website. There you will means also explore all the innovative lucky jackpot players. find a PDF of the A5 card (the opportunities to make the link with all the They will receive a card marker) and a code. Print the new technologies. Early February, we used with their own picture card and use the code to play for the first time within the Print Power taken while playing. This the game. campaign a new mailshot to demonstrate direct mail, developed the effectiveness of direct mail. The key in close cooperation This mailing is a very best message of the mailshot is that direct mail with FEPE (Federation of example of the value of will increase the sales of the advertised Envelope Manufacturers) paper even in a digital products and services. integrates the creativity environment. It proves of an envelope and the concretely how paper can Direct mail is really like a “money-making smart use of so-called interact with digital and machine”. The recipients of the mail are Augmented Reality. AR can be the guideline to a invited to experience this and so to test is a technology that perfect integration between the attractiveness of direct mail in general. can link print media to offline and online campaign. They can do so by playing on a virtual online media. It is therefore also called a It really opens a new dimension, not fruit machine. When you play on the one- “bridging technology”. only for direct mail but for paper based armed bandit, you can win prizes. Because communication in general. And that, this with direct mail, it’s always fruitful… The envelope, with a specially designed is the power of print! “tear-off opening strip”, contains a simple

Market Committee for a healthy society. It also has a For instance, the communication great social and economic value, as estimates that the move to e-invoicing thousands of jobs and livelihoods EMIP kicks off from paper invoices could potentially are wholly or partly dependent on with one voice on save around €40 billion per year across the wider paper, printing and postal the European Union. These savings industries. In addition, the group e-invoices would mainly be made by lower paper encourages the Commission to consumption, elimination of postage acknowledge the sustainability of The entire European Print Media cost and better paper and print chain has sent an open letter automation of media. to the European Commission bureaucratic practices on the The letter was regarding its plans on making side of the issuer. signed by a electronic invoices standard by The group points large group of 2020. The EMIP stakeholders out that the cited stakeholders encouraged the Commission to financial savings from the paper, have a more balanced approach from reducing printing and to the topic, pointing out that administrative postal industry burdens sectors and linked as well as being a convenient and costs to industries. It was medium of communication, there companies and sent to Directorate are large financial, environmental businesses fail to General (DG) and social reasons for retaining take into account Enterprise and the use of paper. the transfer of Industry, DG these costs to Environment and A large group of stakeholders from the recipients. DG Information the paper, printing and postal Society. The industry and linked sectors met on The Commission also argues that organisations that signed it were: 11th January 2011 in the PostEurop e-billing would reduce CO2 emissions. International Confederation for Headquarters, under the umbrella However, there is a growing Printing and Allied Industries of the European Mail Industry understanding of the considerable (INTERGRAF), Confederation of Platform. Together, they published environmental impact of electronic European Paper Industries (CEPI), a position paper and sent an open media, reminds the group. It therefore European E-commerce and Mail letter to the European Commission encourages the Commission to carry Order Trade Association (EMOTA), on the 26th January in reaction out a well-balanced analysis before Federation of Direct and Interactive to its communication aimed at making such claims. Marketing (FEDMA), European promoting e-invoicing. The plan, EnvelopeManufacturers’ Association which forms part of the European As conclusion, (FEPE), Paper Chain Forum, Postal Digital Agenda, pushes for electronic EMIP reminds the Users’ Group, European Association of invoices to become standard by Public Postal Operators (PostEurop), 2020. While expressing support Commission of ensuring a PrintCity, and Print Power and Two for the development of digital balanced perspective on Sides campaigns. The signatories communication and acknowledging electronic invoicing and urged the relevant EU DGs to engage potential economic benefits of in a dialogue aimed at preventing e-invoicing, the group sustains that not to pursue a ‘digital discrimination based on false perceptions. rather than conflicting, paper can only’ agenda. complement the Digital Agenda. An official response was received It urges the Commission to recognise almost immediately with a proposal The print media value chain the economic benefits derived for a face-to-face meeting at the maintains that the Commission from the paper, printing and postal European Commission – DG Enterprise communication “Reaping the benefits industries, and to acknowledge that and Industry. of Electronic Invoicing for Europe these sectors themselves are drivers “COM(2010)712final, released on the of economic growth. Furthermore, 2nd December 2010 does not take the group reminds that print is an into account of a number of important important means of communication aspects needed for a balanced and business development, and vital approach.

A Stakeholder’s specific type of economic activity, ie the EMIP STAKEHOLDERS IT sector or the “printed communication” Perspective value chain. As all human activities CEPI, Confederation of European have an environmental impact; it is Paper Industries PostEurop: In your opinion what unfair to promote e-invoicing by using EMOTA, European E-commerce and are the key cornerstones in the environmental greenwashing arguments. Mail Order Trade Association Any argumentation FEDMA, Federation of Direct and way to find a balanced needs to be based on Interactive Marketing position on the sound environmental FEPE, European e-invoicing topic? data which has to be EnvelopeManufacturers’ Association established according INTERGRAF, International Beatrice Klose, Secretary to generally accepted Confederation for Printing and Allied General of Intergraf: standards and makes Industries, Intergraf firmly believes both products fully Paper Chain Forum that a balanced position comparable. Up to PUG, Postal Users’ Group can be worked out by the now this does not PostEurop, European Association of Commission, provided exist in sufficient Public Postal Operators strictly neutral criteria are detail for unbiased PrintCity applied to arguments judgement. Print Power used. Both e-invoicing and Two Sides campaigns paper invoices have their specific characteristics and advantages. Each of them is linked to a

2011: an a first of its kind. Over the coming years, in Brussels in September to elect the we will strive towards increasing the most beautiful Europa stamp 2011. We exceptional Europa Stamp’s popularity, enhancing its will ensure a media coverage equal EUROPA vintage... European dimension and making easier to the event and to the work of each exchanges between stamp lovers and philatelic department. The winner will be collectors. announced at the Grand Place of Brussels, This year, we can say that the EUROPA the most beautiful town square in the Stamp is opening a new chapter in its This openness is not a world, during history. coincidence, but rather a special a will to ceremony It is true it bring the in the displays a new Europa stamp presence of logo. But we towards distinguished all know a new a broader guests. facelift was not dimension. To do this, we enough to bring the Europa stamp to the will work on expanding the No doubt this height it deserves. Some fundamental communication around vintage will changes were needed. The new logo is the promotion of Europa be particularly not the only novelty this year. Indeed, stamps and in particular good... the year 2011 will be a special year in around the Europa Stamp Competition. many respects. The theme chosen for Furthermore, we are also going to review For more information, please 2011 is “Forests”, to coincide with the the election process by giving it a real contact either Laëtitia Bruninx via International Year of the Forests declared artistic and philatelic dimension. The [email protected] or by the United Nations. We hope this online voting procedure will be kept Sébastien Houzé via sebastien.houze @ collaboration will materialise in a formal but the 10 most voted stamps will be posteurop.org and symbolic way with the issuing of submitted to a jury of professionals from a United Nations stamp displaying our the philatelic and the graphic world. new Europa logo, which would make it This jury of European experts will meet

“Improvement of Postal Service Quality” UPU-PostEurop Strategic Regional Project

Under the Strategic Regional UPU- PostEurop Project “Improvement of Postal Service Quality – an Integrated Regional Approach aimed at supporting Designated Operators (DOs), the 2nd workshop was organized in Sofia, Bulgaria from 15- 17 February 2011.

Mr. Deyan Daneshki, CEO of Bulgarian UPU IPS system, and it is amazing to PostEurop continue the good Posts opened the meeting and see how we benefit from each other’s relationship with South-East Europe, warmly welcomed the participants. knowledge, and within the South-East and together we constantly work He also added that improvement of European group, we have all it takes, for improving the Quality of Service Quality of Service has always been we just have to find it during the in Europe, and demonstrate our considered and treated as a vital issue workshops, and share our different commitment. at Bulgarian Posts. knowledge with each others.

The workshop’s main topic was the

Leonardo da Vinci in the next five years. Several Case studies were presented by the Project partners in Programme Kicks-Off the Training aspect and shared the best practices. A very interesting visit to La The Kick-Off meeting of Leonardo da Poste Sorting Centre as well as Call Centre Vinci programme, PostEurop “Training was organized which gave the possibility partnership for a Changing Post Project” to discover a lot more in details about La was held on 16-18 March 2011 in Paris, Poste Sorting and Call centre. France hosted by La Poste.

Next steps of the Project were also The Project partners and Postal experts structured which will consist of Multilateral from PostEurop, La Poste, Deutsche Post and Bilateral Visits among the Project DHL, Swiss Post, Turkish PTT, Bulgarian partners. This would them the opportunity Posts, Hrvatska pošta, Magyar Posta, objective of the project is to create an to Share solutions for future training for the Correos y Telegrafos, Ecole Polytechnique efficient and innovative Training Expert crucial and critical positions. de Lausanne actively participated to Network, to anticipate competences for the Kick-Off Meeting. The meeting now and for the future for the crucial and For more information please contact was also attended by Mr. Dominique critical positions and jobs in the postal Nathalie Ganzel (nathalie.ganzel@laposte. Bailly, Chairman of PostEurop Social sector. fr) Responsibility Committee. The Kick-Off meeting also gave the Mrs. Ganzel Chairwoman of PostEurop opportunity to discuss the first results Training working group gave an overview of the questionnaire about crucial and of the project mentioning that the main critical job positions in the postal sector

useful links COMMUNICATIONS CORNER

MARKET Introducing the new PostEurop tagline

Digital Buzz Blog www.digitalbuzzblog.com

CEPI www.cepi.org

The DMA www.the-dma.org

Eurostat epp.eurostat.ec.europa.eu Based on findings, various discussions and an intensive workshop with members of PostEurop Management Board, a tagline for PostEurop was born. Postcom www.postcom.org Some of you might have seen our tagline in-use already with the PostEurop logo during its trial implementation phase as we prepare for its official launch. Print Power In coming weeks, Chairpersons and Vice Chairpersons will receive: www.printpower.eu

Trendwatching • A new Communication Pack www.trendwatching.com • Corporate Identity Manual

Tuvie Keeping in mind that communication www.tuvie.com is a vital function within the PostEurop community and to support Two Sides activities better the Communication www.twosides.info Pack will also include newly developed templates and samples of UNEP the various types of communication www.unep.org in our new corporate identity.

All this will be made available on the PostEurop extranet and will be a very important part of the All-In-One Survival Kit designed for both new and existing Chairperson and Vice www.posteurop.org Chairpersons.

Written, edited and produced by PostEurop Editor-in-Chief: Cynthia Wee For more information on the abovementioned communication materials Translator: Noella Thibaut please contact Cynthia Wee, Communications Manager (Cynthia.wee@ Contributors: Waqas Ahsen, Simona posteurop.org) Condorelli, Francesca Coratella, Elena Fernandez, Nathalie Ganzel, Sébastien Houzé, Béatrice Klose, Anne-Marie De Noose, Karsten Oebro, Matyasi Koppány, Maire Lodi, Margaux Meidinger, Joost Vantomme