LIVINGLIVING RESPONSIBILITYRESPONSIBILITY Corporate Responsibility Report 2010 CONTENTS AT A GLANCE p3 CR STRATEGY AND ETHICS p24 ECONOMIC IMPACT p50 ENVIRONMENT p54 EMPLOYEES p107 SOCIETY p153 PERFORMANCE AND FAQs p194 2 Deutsche Post DHL Corporate Responsibility Report 2010 www.dp-dhl.com/responsibility AT A GLANCE AT A GLANCE IN THIS SECTION About Deutsche Post DHL 4 CEO statement 5 Performance summary 7 2010: A year in review 9 History of CR at Deutsche Post DHL 15 3 Deutsche Post DHL Corporate Responsibility Report 2010 www.dp-dhl.com/responsibility AT A GLANCE About Deutsche Post DHL Deutsche Post DHL is the world’s leading mail and logistics services group. The Deutsche Post and DHL corporate brands represent a one-of-a-kind portfolio of logistics (DHL) and communications (Deutsche Post) services. The Group provides its customers with both easy to use standardized products as well as innovative and tailored solutions ranging from dialog marketing to industrial supply chains. About 470,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability. With programs in the areas of climate protection, disaster relief and education, the Group is committed to social responsibility. In 2010, Deutsche Post DHL revenues exceeded �51 billion. The postal service for Germany. The logistics company for the world. 4 Deutsche Post DHL Corporate Responsibility Report 2010 www.dp-dhl.com/responsibility AT A GLANCE CEO statement Dear readers, Following the severe global financial and economic crisis, the global economy, particularly Asia’s rising economies, has shown real signs of recovery over the past year. As a logistics service provider with global operations, Deutsche Post DHL has also benefited from this upswing with an extremely positive trend in its business. As a result of successful restructuring and enhanced profitability, our Group is in a better position today than ever before – and we also see this as evidence of the success of our Strategy 2015. Through activities focused on our guiding principle “Respect and Results”, we want to become Provider of Choice, Employer of Choice and Investment of Choice. These objectives, and hence our strategy, frame our approach to Corporate Responsibility and involve making a sustainable contribution to society and the environment. In doing so, we also take the principles of the UN Global Compact into account. Under the motto “Living Responsibility”, we have made significant progress in the areas of environmental protection (GoGreen), disaster management (GoHelp) and championing education (GoTeach) in 2010. In view of the tight meshing of logistics processes with the value chains of industry and commerce, logistics needs to be part of the solution in combating climate change. Deutsche Post DHL was the first global logistics service provider to set itself a quantified CO2 efficiency target. Through the GoGreen program, we aim to minimize our business’ impact on the environment, taking a strong focus on carbon efficiency. And we are already seeing the first results: In 2010, we significantly exceeded our intermediate target of a 10 % carbon efficiency improvement by 2012 for our own operations. This was achieved by our comprehensive GoGreen measures, including network optimization, refleeting – with a considerable impact from modernizing our air fleet – testing alternative vehicles and improving building efficiency. Our 470,000 employees worldwide helped us reach these great results by integrating resource efficiency into their daily business actions. By selling green solutions to our customers, they also contributed to the remarkable success of our GOGREEN product portfolio: We were the first provider of carbon-neutral services, which achieved strong growth to more than 1.7 billion GOGREEN shipments in 2010. With our global presence in over 220 countries and territories, we also utilize our employees’ know-how precisely where it is needed most – in the wake of natural disasters when professional relief supply logistics can mean the difference between life and death. As part of our GoHelp activities and in cooperation with the United Nations, our DHL Disaster Response Teams again carried out valuable work in Haiti, Chile, Guatemala and Pakistan last year. Our program GARD – Get Airports Ready for Disaster – was successfully implemented in Nepal at five airports. 5 Deutsche Post DHL Corporate Responsibility Report 2010 www.dp-dhl.com/responsibility AT A GLANCE Building on our partnership with Teach First Deutschland, we are currently expanding our program GoTeach and our commitment for education across the Group and on an international scale. This involvement in education will pay off because education is a prerequisite for success for individuals, for companies and for society in general. In 2010, we entered into a partnership with the global organization Teach for All to extend our efforts on promoting education to further countries, aspiring to the vision that one day, all children will have the opportunity to attain an excellent education. We will assist the development of national Teach For All partner organizations in Peru, Chile, Argentina, India, Spain and Brazil. Besides these Group-wide “Living Responsibility” activities, we are proud of the multitude of employee initiatives undertaken in local communities. As part of our DHL Volunteer Day 2010, around 30,000 employees in over 100 countries dedicated some of their personal time to local relief projects. We are one of the largest global employers, with a workforce of approximately 470,000 people around the world, and their training and commitment are important factors in our success. Under the guiding principle of “Respect and Results”, we therefore put active leadership through dialog and wide-ranging employee engagement at the heart of our human resources strategy – our People Strategy. We are aiming to harness and promote the talents, capabilities and knowledge of our employees. Our Employer Value Proposition is key to achieving our Employer of Choice ambition. Our Group offers employees many opportunities to grow and get better at what they do, to make an impact and contribute to the success of the company. Our employees take pride in our commitment to social responsibility. As a global market leader in the logistics industry, we can and want to make an active contribution to sustainable economic development. The challenges – both short and long term – are huge. Our study “Delivering Tomorrow: Towards Sustainable Logistics” has highlighted both the huge challenges and opportunities associated with sustainable logistics. Increasing market volatility, climate change and the scarcity of resources, demographic change in many societies, more opportunities for suitable training and better logistics to deal with natural disasters are just a few of the areas in which we embrace our responsibility and grab opportunities. We have not reached the finishing line yet. However, our repeated inclusion in leading capital market indexes, such as the Dow Jones Sustainability World Index, the Dow Jones Sustainability Europe Index and the FTSE4Good Global Index, as well as the fact that we were honored as the best-in-class in the Carbon Disclosure Leadership and Performance Index last year shows us that we are on the right track. This Corporate Responsibility Report provides you with a detailed overview of the course we have charted. I warmly invite you to accompany us on this journey. Yours sincerely, Frank Appel Chief Executive Officer 6 Deutsche Post DHL Corporate Responsibility Report 2010 www.dp-dhl.com/responsibility AT A GLANCE Performance summary We consistently measure our CR performance and rate our respective progress through a comprehensive set of indicators. The development of the most relevant and material of our non-economic performance indicators over the past three years is shown here. The complete list of quantitative references and an overview of our CR targets are included in this report. Data 20081 20092 2010 Environment CO2 emissions (million tonnes) 27.1 24.7 28.2 Scopes 1 and 2 (million tonnes) 6.6 5.6 6.0 Scope 3 (million tonnes) 20.5 19.1 22.2 Carbon Efficiency Index (2007 = 100, 2020 target = 70) 97 92 88 Scopes 1 and 2 91 76 69 Scope 3 99 97 93 Fuel use of own aircraft (million liters) 1,5313 1,3153 1,507 Fuel use of own road vehicles (million liters) 631 519 495 Energy use in buildings and facilities (million kWh) 4,172 3,481 3,595 Total paper use (tonnes)4 91,500 98,100 100,150 Share of 100 % recycled paper (%) 38 50 53 Headcount working in ISO 14001 certified sites (%) 46 49 49 Employees Total number of employees (including trainees) 512,536 477,280 467,088 Full-time employees (FTE, excluding trainees) 451,515 424,686 418,946 Europe 304,465 286,954 276,243 Americas 78,212 66,833 68,268 Asia-Pacific 55,182 57,897 61,239 Women in total workforce (%) 37.7 37.4 36.5 Women in top management (%) 13.5 15.6 14.6 Sickness rate (%) -5 5.6 5.4 Accident rate per 1,000 employees 66 71 96 Average training days per FTE 1.6 1.5 1.9 Accepted suggestions from idea management 162,471 178,303 183,323 Participation in Employee Opinion Survey (%) 75 76 79 1 as previously reported 2 Scope 3 has been adapted to reflect methodology improvements 3 as stated in our 2009/10 report 4 2010 paper consumption data represent about 80 % of the Group-wide paper and cardboard products sourced through our Procurement organization (compared to 75 % in 2009). Data includes estimates and reports