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INSIDE PostEurop Issued in 2014 CONTENTS

INSIDE PostEurop

Issued in 2014

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Introducing PostEurop p. 3 Recent Activities at PostEurop p. 8 The Postal Sector Contributing to the European Economy p. 3 Association Milestones 2013-2014 p. 8 European Union Affairs p. 12 and Restricted Unions Affairs p. 13 2 Operational Activities p. 14 Market Activities p. 16 Forewords p. 4 Corporate Social Responsibility Activities p. 18 Chairman p. 4 Best Practices - Wider Europe p. 20 Secretary General p. 5 Security & Customs p. 22 Communications p. 23 Intelligence p. 24 3 PostEurop Projects p. 24 PostEurop’s Misson, Vision and Strategy p. 6 5

Organisation p. 30

Management Board p. 30 Headquarters Staff p. 31 Members p. 34 3

1 INTRODUCING POSTEUROP

What is PostEurop ? The Postal Sector Contributing PostEurop is the trade association that has been representing to the European Economy European public postal operators since 1993. PostEurop unites its members and promotes greater cooperation, sustainable The European Postal industry is a key contributor to the growth and continuous innovation. European economy. It is also an officially recognised Restricted Union of the Universal Today, Postal Services handle about 135 billion items including an Postal Union (UPU). It is governed by a Management Board, which estimated 72 billion letters and 4 billion parcels across Europe, is responsible for supervising and monitoring the implementation reflecting a turnover of more than €150 billion or about 1% of the of the Association’s strategy at operational level. national GDPs. The industry operates in 175,000 retail outlets and provides more than 600,000 access points to citizens across the continent. PostEurop Members directly employ 2 million people and link an estimated 800 million people daily.

PostEurop is your link to postal expertise ! 4

2 FOREWORDS

Foreword from the Chairman

2013 was a special year for PostEurop a boost to the growth of electronic com- and especially for the Management Board munications. We must not forget that as we celebrated the 20th Anniversary of it is during these times that proximity, our member-driven Association. This trust and reliability are incredible assets occasion allowed Members to reflect on of postal brands. We do keep in mind the journey we have made together and as well that we are the postal universal more importantly, the community we providers. As postal operators continue have built. The presence of past and cur- to evolve and adapt successfully to these rent Members as well as key stakehold- new changes, we will continue to learn ers, who have contributed significantly from these new experiences. The ongoing to the development of PostEurop, during e-commerce developments are a proof a special celebration in September 2013, of the adaptability of the postal sector in was in itself a testimony of the strength of Europe. our community. Having said that, the next few years are However, the work has to be continued as crucial as PostEurop takes-on a driving we face many growing challenges of this role to influence our stakeholders, legisla- industry together. We know that the way tions as well as learn from each other. I am our society communicates is changing confident that we can tackle many more Jean-Paul Forceville rapidly during a time when the internet challenges on our way and be in a better Chairman of the Management Board is booming and mobile technology gives position to anticipate new ones. 2. FOREWORDS

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Message from the Secretary General

The Association is only as strong as its number of PostEurop members from the Members and at PostEurop it is refresh- EU. We also look to contribute to the ing to see the activities thriving during progress in the wider European postal the course of the last two years. This industry. issue of Inside PostEurop provides us with updated highlights of all the activi- On the PostEurop headquarters front, the ties within the Association. team continues to support and align with member activities to further add-value to A key activity I would like to touch upon the association through active involve- would be the industry commitment to ment and driving various initiatives. An EU Commissioner Barnier during our association survey was conducted for 20th Anniversary celebration, which was the first time in the first half of this year confirmed to him also in September 2014. and we were delighted to have a high These were pivotal moments for us in response rate from 50 members. which concrete actions were identified to ensure that postal operators take agreed- We were even more delighted to see upon steps to further enable a growing the positive response and encouraging e-commerce economy. We continue remarks from our Members. More impor- to play a crucial role in this by success- tantly their thoughts on how we can con- Botond Szebeny fully maintaining regular dialogue with tinue to improve so that we can serve in Secretary General the European Commission and through the best way our lively community. enabling the commitment of the widest 6

POSTEUROP’S MISSON, VISION 3 AND STRATEGY

Together towards a common goal

The postal sector faces fundamental changes, both within the working environment and to its very iden- tity. The overarching development facing our industry is the reduction of letter mail volumes, a universal phenomenon causing postal operators to find new business models, better target and differentiate their service offerings and demonstrate very high-level quality standards. 3. POSTEUROP MISSION

7 MISSION > PostEurop brings added-value to its Members by functioning as an exchange for co-operation, communication and innovation, PostEurop’s strategy is to promote postal and by providing solutions to common challenges facing the ORGANISATIONAL services, including the diverse mail and par- postal industry. cel services, which constitute key elements > PostEurop provides members with interconnectivity, com- FRAMEWORK UNDERPINNING of our members’ activities. The association mon development initiatives and the opportunity to share best THE STRATEGY also supports its members in finding new practices; we also help facilitate dialogue within the industry and innovative ways of developing their and provide customised support for members as needed, taking The overall organisational framework supports the association’s activities in response to ever-changing into account the needs of a wide range of stakeholders and the strategy, reflecting its priorities and focus. The main activities are market conditions and demanding cus- multiple aspects of sustainable development. PostEurop aims to represented in the following diagram: tomer needs. be an influential player on the industry’s behalf within the postal PostEurop’s vision and mission provides regulatory environment. the necessary guidance for the association. > PostEurop is a Restricted Union of the Universal Postal Union (UPU) and aims to influence dialogue related to UPU matters. BES PE > PostEurop represents and supports its members’ relationships T PRACTICE - WIDER EURO THE VISION with external stakeholders where rele-vant and appropriate. SECUR TOMS ITY AND CUS Other > PostEurop is the link to postal expertise. transversals

> As a member-driven association, through tivities to be formed ti a Ac interaction and co-operation, PostEurop THE STRATEGY Ac in the future tivities as needed. supports its members in navigating the Ac PostEurop plays a leading role in shaping the future for the over- tivities

evolving market and promotes their all postal communications and fulfilment markets. Therefore, Ac arket interests to all relevant stakeholders. perational PostEurop should – as appropriate – develop activities and con- EU A airs UPU & RUs A airs O M CSR tinue to provide added-value on relevant issues for its members. These activities relate to shaping the regulatory framework, driving HQ SUPPORT continuous quality of service and improving efficiency, responding to the changing market environment, and enhancing sustainable development of postal activities including green, social, and soci- PostEurop’s headquarters will actively support all these activities, with the etal issues. available resources. 8

4 RECENT ACTIVITIES AT POSTEUROP

Association Milestones 2013-2014

PostEurop and its members consist of a governing management board, 34 committees, circles, trans- versals and working groups, all working towards the long-term goal of sustainable development for the postal sector. The recent activities of PostEurop are based on the PostEurop Strategy. 4. POSTEUROP’S RECENT ACTIVITIES

9 2013 PostEurop Member CEOs In January 2013, welcomed the comprehen- PostEurop’s head- sive and compelling actions ‘Congratulations for gathering such an quarters moved to its taken by the Commission impressive number of postal decision-makers new premises which to promote e-commerce in at the Forum’ provides better meet- Europe. PostEurop continues ing facilities and is Ireneusz Piecuch the frequent dialogue with the located in an accessible Vice-President of the Management Commission and amongst its location. Board, members.

The Association celebrates its 20th Anniversary Bringing the Postal Community Closer ! 2013 JAN CEO Forum

A memorandum of under- standing was signed between IPC and PostEurop, to further develop the co-operation between the two organisations More than forty top postal on e-commerce based on IPC’s executives welcomed Mr. Michel e-Commerce Interconnect Barnier, European Commissioner Programme (eCIP) framework. for Internal Market & Services as keynote speaker. In his speech, the Commissioner stressed the impor- tance of e-commerce for the growth of the EU economy and its relevance ‘I applaud the postal sector’s contribution as for postal and delivery operators. interlocutor to the European debate, inspiring your teams to help improve daily the services provided to European enterprises and citizens.’ ACCESSIBLE

Michel Barnier European Commissioner for Internal RELIABLE Market & Services MEMBER DRIVEN 10 2014 Members appreciated the work done and had the opportunity to engage in a special UPU panel discussion, with ‘Without PostEurop, we do not have a political voice in . the participation of UPU’s Director As Brussels get more and more important for us Europeans as a General, Deputy Director General and governing body, as a place where rules are made and discussed, the Chairman of the Postal Operations ‘PostEurop’s role it is to actively lead the PostEurop is really instrumental.’ Council. The new Board Members were on-going regulatory dialogue with the European elected for the term 2014 until 2016, Commission through the E-Commerce Green Thomas Baldry with Jean-Paul Forceville re-elected as Paper working group and coordinate with a group Senior Vice President Chairman of the Management Board. of PostEurop (non-IPC) members helping them DHL become part of the eCIP network.’ Botond Szebeny PostEurop

20th 2013 eCIP Anniversary Plenary Wave 3 Dinner Assembly Takes shape

eCIP is an ambitious initiative started Over 270 participants including by IPC members in which postal special invited guests, members and operators work closely on developing stakeholders, attended one of the a common service specification for biggest celebrations in the history e-commerce delivery in order to create a of PostEurop to honour a growing harmonized and global seamless delivery and thriving community. PostEurop network to better support the growth took the opportunity to honour of e-commerce. Each postal partner many special individuals who have is responsible for their engagement, contributed to setting the foundations alignment with the central programme of the association. and managing their specific deployment with the aim of delivering the agreed SUSTAINABLE objectives by December 2014. SOCIALY RESPONSIBLE EUROPEAN NETWORK 4. POSTEUROP’S RECENT ACTIVITIES

11 eCIP Wave 3 postal operators - Česká pošta, Eesti Post, Hrvatska pošta, , Lietuvos Paštas, MaltaPost, Poczta Polska, Poșta Română, Pošta Slovenije and Slovenská Pošta have confirmed that their participation in the eCIP programme. Each postal operators have completed a “100 Day plan” period, analysed their existing services and compared them to the eCIP Detailed Service Specifications in order to prepare their specific “country plan” with a detailed schedule of how they intend to implement all the deliverables in the deployment phase by the beginning of 2015.

More than 100 delegates including 22 CEOs and top executives participated in the event – Innovating Today for Tomorrow, hosted by Poste . PostEurop MAY Plenary 2014 Assembly & Business Forum CEOs and top executives involved in the eCIP Wave 3 CEOs initiative convened to discuss progress. PostEurop’s members from the EU28 countries as well as from and The Business Forum involved in the industry initiative Postal CEOs also had the opportunity on Innovation met with Commissioner Michel Barnier at to thank the Commissioner and his focussed on innovation trends and a briefing organised by the Commissioner’s team for the co-operation during the the influence new technologies cabinet. The CEOs had the opportunity last five years, as they have helped have on postal customers and to update the Commissioner and the transform the industry. The dialogue businesses. The topics sparked commission services in an open dialogue on between the commission and the an interesting dialogue amongst the significant progress made to date. industry will continue to address the participants and the feedback flexibility of the regulatory network received on the overall event needed to ensure that the industry was very positive. remains sustainable for the future. Follow our activities on INNOVATIVE www..org EUROPEAN NETWORK 12 PostEurop’s committees, circles, transversals and EUROPEAN UNION AFFAIRS groups oversee a wide range of activities in order to The mission of the European Union Affairs Committee (EAC) is keep members informed about common issues. Here to contribute to shaping the European regulatory environment, are some recent developments: mitigate the effects of regulation on the postal sector, and ‘In heavily regulated industries such as give members a voice in the process. As a forum for debate the postal sector, efficiently managing the and discussion, the EAC increases understanding about the regulatory agenda can drive significant EU regulatory framework, fosters the exchange of insights up- and downsides for our members and and expertise amongst members, provides operators with an an integrated regulatory agenda will ensure important link to EU institutions and initiates lobbying activities the postal industry’s long term success.’ on selected regulatory topics. Dirk Tirez Extensive Regulatory Network The EAC plays an important role in gather- ing regulatory experts of postal operators Regulatory benchmarking activity from the 27 EU countries plus Iceland, , Norway and . Postal markets have been fully liberalised since the gradual adop- Through plenary meetings, various work- tion of the 3rd Postal Services Directive by the member states. The ing groups and monitoring activities, the EAC, through its Postal Directive Working Group (WG), informs Committee is a genuine European centre its members about the implementation and application of the Postal of excellence on postal regulatory affairs. Directive, facilitating expertise exchange and follow-up on stud- Early awareness and strong engagement in ies and consultations. The EAC also contributes actively, via the the shaping of the EU regulatory environ- Industry Initiative and the E-Commerce WG, to the E-Commerce ment enable our members to prudently Roadmap initiated by the European Commission (EC), to assure the drive their business agenda. interests of its members are safeguarded and communication is assured to all stakeholders.

Focus areas The EAC monitors a wide variety of regulatory areas that affect ‘Drawing on changes in the legal and regulatory the postal sector, including: EU postal studies, CERP and ERGP landscape, it is our ambition to identify initiatives, the E-Commerce Roadmap, postal VAT regulation, opportunities, to align the regulatory plan with state aid rules (SGEI), WTO/GATS multilateral trade negotiations, the strategic challenges of the postal industry, to aviation security, transport and energy legislation, standardisation, create a business focus environment; to better legislation on digital services, and financial services legislation. sense future issues and to improve the strategic A major focal point of the EAC has been the E-commerce Roadmap, performance of the postal sector.’ given its far reaching consequences for the postal sector, and con- Dirk Tirez siderable effort continues to be invested to secure our members’ bpost interests in this area. 4. POSTEUROP’S RECENT ACTIVITIES

13 UPU AND RESTRICTED UNIONS AFFAIRS ‘The new structure of the Committee has really The UPU and Restricted Unions Affairs committee (UAC) is helped us focus on UPU key issues whilst further responsible for ensuring a strategic and strong relationship helping members to better understand UPU’s with the UPU and its Restricted Unions. This activity group decision making process and follow their work and shapes the international regulatory environment on behalf decisions. It also allows us to strengthen other key of the membership. Following the organisational changes of relationships such as with other Restricted Unions, CERP and the International Affairs Committee (IAC), the UAC remains the European Commission.’ the reference source for all UPU matters. With 37% of POC members and 27% of CA members coming from PostEurop Elena Fernández membership countries, our association has a strong opportunity to actively contribute to the UPU works.

PostEurop’s Role within the UPU Letters and Parcels Working Groups As new challenges arise, postal operators must react quickly The Letters working group led by Cinzia Neri and Parcels working Building relationships within in order to cope with all the developments in e-commerce and group led by Jean-Pierre Auroi allow members to work together in order to better understand the impact of the different regula- the EU institutions and financial services. Terminal dues and electronic services become key issues, together with the creation of the new user groups. tory changes proposed at each POC, to share opinions and to try enhanced lobbying The current changing environment and challenges warrant atten- to coordinate common views on operational issues. tion within the UPU. The UAC will engage in further activities to Through its working groups, the EAC Both working groups work closely together. Finding a common reflect on its role and the future needs of the industry in 2020. closely monitors the activities of EU insti- position amongst members is always a challenge. Nevertheless, With PostEurop’s involvement in the next strategic conference, the tutions. Furthermore, the EAC maintains the members’ willingness to improve and achieve tangible results association hopes to continue its endeavours to be an important constructive dialogue with EU institutional allows strong cooperation on key operational issues. The increas- strategic partner with leadership in the UPU arena. members, especially within the European ing number of participants at the Letters and Parcels working Commission. PostEurop’s delegations groups is also encouraging. regularly meet with EU officials and par- Managing the relationships and future dialogue ticipate in EU events in order to convey The UAC has organised various activities, making it the ideal platform our priorities. During 2013, PostEurop to exchange views and to coordinate positions on CA issues affecting adopted a number of EAC position papers, the Members. This includes a cocktail celebration with key execu- ‘Thanks to the hard work of Cinzia Neri and Jean- voicing our members concerns in the areas tives of the UPU International Bureau. Key stakeholders specifically Pierre Auroi the working groups bring a high level of customs, data protection, e-commerce CERP, IPC, and the European Commission were invited to join UAC of consistency and added value to the members.’ delivery and the union customs code, plenaries so as to promote dialogue and a better understanding of hence supporting the lobbying activities Elena Fernández their strategy and the issues that impact the postal industry. towards decision-makers. Correos Did you know that 83 proposals have been discussed and analysed by the Letter Post / Parcel WGs since the beginning of the Doha cycle? 14 OPERATIONS ACTIVITIES The Operational Activities Circle (OAC) is PostEurop's platform for discussing and sharing expertise on postal operations, quality of service, retail outlets, terminal dues (the payments Beyond core operations settled between postal partners when distributing post from abroad) and advanced electronic solutions. Over the past few One of the OAC's guiding principles is the years, the OAC has even extended its wide coverage to topics need for innovation in the postal industry. and issues relevant to secure and enhance postal operations. All working groups acknowledge innova- Even though our activities have strongly concentrated on letter tion as a necessary dimension of their work. mail, we are now also dealing with the requirements of the The Advanced Electronic Solution Forum parcel and package business. (AESF) is explicitly focusing its events on innovation topics. Recent meetings of the AESF have dealt with handheld devices in with information technology as a strategic Beyond the traditional letter parcel capabilities. The OAC has organised the postal delivery process and state-of- tool. In this context, current trends such as mail meetings and forums dealing with e-com- the-art e-commerce services, but also with delivery drones or 3D printer technology merce challenges and all OAC working opportunities and challenges which come have been presented and discussed. The Driven by the increasing importance of groups have contributed. Diagnostic tools recent considerations within our Terminal e-commerce to our postal industry the (our proven process assessments and pro- Dues Forum reflect the necessity to think OAC has decided to broaden its scope into cess reviews) have been further developed across the traditional borders between that area. While maintaining the strong and modified in order to address e-com- letter mail and parcels. In the OAC's Retail support of traditional letter mail issues the merce needs. We will further elaborate Network group, new formats are being OAC is systematically enlarging its offer to support services, which will facilitate the presented. Besides offering attractive also help members improve package and development of postal e-commerce offers. services to customers they can also reduce costs and increase productivity.

Supporting Members Quality of Service ‘The Operational Activities Circle is proud to constantly and swiftly adapt its activities and Systematic quality of service improvement services to the changing requirements of the postal activities, continue to be a core task of the industry and to meet PostEurop members' needs OAC. There have been many success sto- and expectations. This success is only due to the ries since we have started supporting our broad and intensive involvement of its membership. We would like members. Over the past seven years, the to further encourage active participation so that we can all benefit OAC has conducted 27 process reviews from the platform provided by the OAC and its working groups. and 21 process assessments. There has The OAC is YOUR platform.’ been a productive cooperation with the Universal Postal Union in co-financing Jurgen Lohmeyer these projects and in exchanging expertise Deutsche Post DHL and best practice experiences. 4. POSTEUROP’S RECENT ACTIVITIES

15 Multilateral cooperation The OAC closely cooperates with other associations such as the UPU and other restricted postal unions as well as with the International Post Corporation (IPC). There is a regular coordination and active alignment with other PostEurop committees and circles. With the Market Activities Circle we have organised joint events which pro-

IS vide new and fresh perspectives on timely postal trends and chal- FI lenges from an operational as well as from a market point of view. NO SE The OAC's recent partnership with IPC needs to be highlighted. We PROCESS REVIEW EE have played an instrumental role in supporting PostEurop members MOSCOW 2005 LV in embarking on the comprehensive eCIP programme, which stands

2006 DA LT for the European Postal industry's commitment to build a compre-

2007 BY hensive and consistent international postal e-commerce service. IE PL In this context, the OAC's strong standing with EU member posts 2008 UK DE NL KZ which are not IPC members has proven extremely important. The BE 2009 LU CZ UA OAC is prepared to continue these efforts, in close co-operation SK 2010 AT with the other PostEurop committees and circles. HU MD FR CH 2011 SI RO HR BA 2012 SR GE IT AZ ME BG AM 2013 MK ES AL 2014 GR TR PT 2011 Tajik Post 2012 Kyrgyz Post

MT CY

Members bring strength to the OAC PostEurop is a member-driven organisa- tion and this is especially true for the OAC. In order to maintain all its activities and support, the OAC needs a continuous and strong involvement from the PostEurop membership. The wide variety of our members' experiences and perspectives also constitutes the strength of the OAC as a platform and as an enabler for future progress. 16 MARKET ACTIVITIES Forming Industry Alliances PostEurop aims at ensuring that members are in a position to The European Mail Industry platform (EMIP) is a joint initiative provide improved response to customer’s expectations through bringing together key stakeholders in the European mailing indus- its Market Activities Circle (MAC). try in order to stimulate growth in mail channel revenue. It aims to Focus on Innovation make mail more effective and competitive and establish the right The group adds value by giving postal operators a better grasp and Growth perception of mail. The platform links all key stakeholders in the of the market in which they operate. It provides insights into mail value chain, from paper producers and printers to mail delivery The Market Activities Working Group customer needs and market trends, thus allowing the members networks. To leverage the existing network, PostEurop heads this aims at helping members to protect and to better defend and build on their current positions while platform to ensure that it realises the key objective of developing a extend the value of core postal activities, ensuring a viable future. Its mission is also to develop and sustainable postal business. promote innovation within the postal promote the use of mail through interaction with customer industry, explore growth opportunities groups. EMIP is now, more than ever, an important, united platform to and give both members and stakeholders a discuss all the burning issues coming from the European level. It The MAC Market Days events are held twice a year to give forum for exchange. is also a place to ensure that positive messages are conveyed and members and key stakeholders from the UPU, FEDMA and to counter the perception that our industry isn’t concerned with EMOTA the opportunity to get to know the market activities green initiatives. better. Members are also given the opportunity to shape and develop the future market strategies of PostEurop. In October Through the EMIP network, PostEurop, together with CEPI 2014, PostEurop had the opportunity to promote its Market (Confederation of European Paper Industry), FEPE (European Circle at the 4th Regional Counselling roundtable, giving its Federation of Envelope Manufacturers), Intergraf (European Balkans region members a deeper insight on the future market Federation of Print and Digital Communication) and the strategies of PostEurop. began discussions in January 2014 about setting up a consumer campaign aimed at European Institutions. Keep Me Posted EU was defined and since then the campaign has been endorsed by the PostEurop European Union Affairs Committee as well as the Management Board (in June 2014).

‘The MAC plays a very important role in On 3 July, KMPEU held its first Steering Group meeting chaired PostEurop since it enables a platform for by PostEurop Secretary General, Botond Szebeny. The campaign information sharing between members, gathers support from consumer groups and charities that are rep- in strict accordance with the compliance resenting citizens disadvantaged by a lack of choice or who simply rules, that brings them the latest and prefer paper communication. To date, the campaign has received cutting edge market trends, which is of critical importance support from various groups, including Age Platform Europe for every business, especially in the postal sector which is at (www.age-platform.eu), ANEC (www.anec.org) and Ferpa (ferpa. the threshold of a paradigm change. Successful businesses etuc.org), with many more organisations showing strong interest. conduct research on a continual basis to keep up with market See also www.keepmepostedeu.org. trends and to maintain a competitive edge.’

Marjan Osvald Pošta Slovenije 4. POSTEUROP’S RECENT ACTIVITIES

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Participating in Print Power Innovation in Philately The Committee continues to actively par- The Philately & Stamps Working Group is dedicated to promoting ticipate in the Print Power project, which stamps and philately, and in particular the special EUROPA stamps. aims to further promote the value of print In 2014, a successful Philatelic Forum was held in Essen. Hosted by advertising, including direct mail and its role Deutsche Post DHL, the forum brought philately experts together. in modern integrated marketing campaigns. “Innovation in Stamps” was the theme of the Philatelic Forum in The Print Power campaign commenced in which topics included modern printing techniques, innovative use the latter part of 2010 and continues today as of technology to further enhance stamps as well as insights into there is an on-going need to communicate on new digital trends and developments. the new developments of print and marketing communication as well as the sustainability The online public voting competition saw an increase of 37% of aspects of print media. PrintPower launched votes since 2012. The jury competitions introduced in 2011 con- their new magazines in spring and autumn tinues to complement the online public voting competition. of 2014 as well as developed the Myths and Facts brochure. PostEurop was able to dis- tribute these publications to its members.

In 2013, EUROPA stamps joined the celebration In the following year, the theme for the 2014 of PostEurop’s 20th Anniversary with the special EUROPA Competition was “musical instruments”. theme "Van of the Postman", which promoted the everyday dynamic and visible symbol of each postal operator's presence in their own country – the postal van.

‘EUROPA stamps are the most visible sign of co-operation amongst PostEurop members. As the Europa theme is the most collected theme Srbija () among collectors in the world, it is therefore very bpost () was was announced as the important that we also follow innovations trends in announced as the winner Itella Posti () was Turkish PTT () was gold winner of the 2014 of the EUROPA 2014 Jury philately to ensure the future interest of collectors.' announced as the winner announced the gold winner EUROPA Competition Prize Competition with its of the EUROPA 2013 Jury of the 2013 EUROPA portraying the traditional saxophone. Anita Häggblom Prize Competition Competition. Serbian bagpipe. Chair of The Stamps and Philately Working Group 18 CORPORATE SOCIAL Social Responsibility Activities PostEurop’s Members together employ in CSR. In this framework, two important RESPONSIBILITY ACTIVITIES 2.0 million people and link 800 million practices have been put in place. The first The Corporate Social Responsibility circle supports fulfilment citizens daily. As such, the postal sector one is the publication of a CSR newslet- in the area of CSR (HR, training, social dialogue, health, has a strong impact on its employees, the ter “Post & You” which was launched at environment, etc.) in two key ways. Internally, it functions as society and the environment within all the 2013 Plenary. It focuses on European a CSR knowledge centre, giving Members and stakeholders countries. social news at both sectorial and inter- a forum for exchange of ideas and best practices within the sectorial levels and is published quaterly. CSR realm. Externally, it has an essential role in promoting Promoting the sector as a socially Secondly, a CSR Brochure of good prac- the innovativeness and dynamism of CSR within the postal responsible actor tices has been published in 2013 and 2014. It has enabled in two years to collect a total sector. Moreover, it holds the responsibility of representing the The Social Responsibility Circle organises of around 100 innovative practices from employers within the European Social Dialogue Committee for activities and initiatives in order to enable 30 operators. These numerous practices the postal sector. its members to obtain a better under- illustrate the role of the postal sector as a standing of CSR topics (social, societal and pioneer in corporate social responsibility. environmental). To do so, the circle has cre- ated a CSR experts network to facilitate A structured and dynamic social dialogue exchanges and listen to best practices. To ‘Postal operators are one step ahead in matters of at European level corporate social responsibility as it is shown by the various this end, the circle leads many EU funded initiatives carried out by the circle. This unique position projects dedicated to CSR themes which Within the framework of the Social enables the sector to create a relationship of trust with its enable mid and long-term cooperation Observatory of the postal sector, a further main stakeholders; this is a real lever of development’ between PostEurop’s members. It also project ‘Developing a quality postal service aims at sharing experiences with relevant in the digital age’ has been conducted by Dominique Bailly experts from other companies and stake- the Social Dialogue Committee. It focused Le Groupe holders to have a broader approach to on the evolution of the work organisation CSR. The circle has thus been very active in terms of mail and parcels delivery, sort- in the promotion of the postal sector’s role ing and post offices network. An important

‘The profound transformation of the postal sector takes on board all employees. There is a need for an increased flexibility and efficiency of the work organization which should nevertheless be supported by an improved quality of service and customer orientation. In this context, having an adequate matching of skills and jobs particularly thanks to life-long learning is essential. The Social Dialogue Committee will continue to monitor this evolution to anticipate and manage change in the postal sector.’

Heike Ausprung Deutsche Post DHL 4. POSTEUROP’S RECENT ACTIVITIES

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‘This project is essential to analysing and sharing all the solutions we have to ‘In an increasingly demanding environment we Raising environmental awareness and deal with in this key issue need active and innovative employees. Our goal reducing carbon footprint of stress management. It – and a key responsibility of management – is has a direct link to the performance and According to the implementation of syner- to promote their health, motivation and ability innovation capabilities of our organisations gies within postal sector, the PostEurop to perform. This increases the productivity and to manage change. It is also an opportunity Environmental working group has decided quality of our services, whilst making an important contribution to to establish mid and long-term cooperation to review its activities. After having devel- customer, employee and stakeholder satisfaction’ between members of the group and to oped a common protocol of reporting a few anticipate the different risks the sector has Petra Heinecke years ago, IPC, the UPU and PostEurop to cope with’ Deutsche Post DHL have agreed to exchange CO2 emissions in order to avoid duplication. Since then, Nathalie Ganzel Contributing to increased expertise PostEurop has received CO2 data of its Le Groupe La Poste among health experts members every year from IPC and the The development of a network of experts UPU. This new synergy will allow the on health and safety issues enable a regular environmental working group to develop Increasing training expertise for now and exchange of information on key issues for new activities. For the moment PostEurop for the future the sector’s evolution such as attendance members have decided through consulta- The Training working group has been management, workplace ergonomics, tion to contribute quarterly to defining involved in conducting the "Training absenteeism, ageing worker and diversity issues in advance. Those web conferences Partnership for Stress Management in management. The monitoring of non- facilitate sharing of environmental best Posts” project under the European Union's communicable disease topics from UN/ practices. The first conferences have been Leonardo da Vinci programme. The main WHO and WEF – including mental health/ the occasion to exchange on items such as aims of this project are to identify current stress – is also an issue to be followed. urban logistics and waste management. and future challenging stress factors and detect risks and training needs in the postal result of social dialogue was the joint con- sector. This is an opportunity to bench- clusions on the environment, which high- mark innovative trainings to manage the ‘Sustainable development is the only area lights the social partners’ commitment in stress with a focus on middle management, where you can copy your neighbourhood the fight against climate change. In terms of which is one of the most concerned about without taking risks. It allows for saving time. training initiatives, a major project was also this issue. It is also a way to share best prac- Sustainability is now an obligation to perform conducted on matching future skills and tices and select training solutions in order for any company. The latest Stern report even jobs leading to a new joint declaration on to raise awareness among the manage- demonstrated that fighting against climate change is a driver of this topic. Eventually, one core issue which ment and the workforce to strengthen the development that should be integrated in any decision’ has been under the focus of the European resources to manage change. The results social partners is the management of will be disseminated to PostEurop mem- Stéphanie Scouppe demographic change. bers and also to external stakeholders. Le Groupe La Poste 20 BEST PRACTICES – ‘The activities deriving from the Wider Europe group continue to build bridges between European WIDER EUROPE postal operators and it enables Members to The Best Practice - Wider Europe transversal has widened focus on areas in order for them to aid their its activity base and re-positioned the association as a cross- developments.’ functional platform for the sharing of knowledge and best Sergey Dukelskiy practices amongst Members, in particular between Eastern State Enterprise European Members and other Members. Its unique position will help increase member participation, raise awareness and pro-actively reduce any gaps in the postal environment. 1. PostEurop Quality of Service Project Process Reviews (PR) 2. Quality of Service and supply chain and Process Assessment (PA). improvement Project. The PostEurop 12 countries of the former Soviet Union currently participate in 7 countries from the Balkan Peninsula Neighbourhood Programme this project. It enables continuous monitoring and coordinates joint are participating in this project. The main In 2014, the Wider Europe transversal UPU/PostEurop activities in the Postal Supply Chain improve- objectives of this project are to assist and continued its activities through the ment area. Regular UPU IB – PostEurop meetings were held in support the participating countries and PostEurop Neighbourhood Programme order to coordinate activities related to the PostEurop Regional their designated operators in developing (PNP), a cross-functional project directly Development Plan (2013-2016). Finally, a financial follow-up of the end to end performance, improving the linked to the UPU Regional Development process reviews and process assessment is performed regularly by existing methodologies and supporting the Plan 2013-2016. Its main objectives are to the PostEurop Projects team. To date, two assessment and review implementation of up-to-date technology, promote improvement in operations and events were held in Tajikistan and Azerbaijan. measurement systems and other quality security, improve relations with customs of service improvement tools, enhancing authorities, security and stability in line quality of service competency, promoting with the European Security Strategy, the reliability and sustainability of the deeper cooperation in the fields of Postal regional postal network and sharing best Regulatory Affairs, Postal Social Affairs, practices among countries in the region. In Postal Operational Affairs and Postal 2014 a start-up workshop of this project Market Affairs in the mutual interest of was conducted in Bern. European postal operators. The following projects were developed and are currently being implemented. 4. POSTEUROP’S RECENT ACTIVITIES

21

3. PostEurop Quality of Service and 4. Accounting and Remuneration supply chain Improving Project in Europe improvement Project in Europe and CIS and CIS Region-RCC. countries. 7 countries from the CIS regions partici- 20 countries of the former Soviet Union pate in this project. Its main objective is to and Balkan Peninsula participate in this improve the methodology and support project. Its main goal is to organize a joint the implementation of up to date technol- PostEurop/RCC workshop in order to ogy, measurement systems and other assist the participating countries in acquir- quality of service improvement tools in ing a sound knowledge and understanding the participating countries. Other goals of the UPU with regards to remuneration include enhancing supply chain and quality and to help them implement the opera- of service competency as well as promot- tional and accounting requirements. Other ing the reliability and sustainability of the objectives include improving remuneration postal network and global performance in for inbound letter-post items, statistical this area. The project’s main principles are sampling for inbound and outbound mail to ensure broader geographical coverage, and improving the accounting process. The higher integration and allocation of joint start-up workshop of the project took place resources to one large scale project. in . The final strategic aim of the project is to group all the UPU and PostEurop initiatives on the improvement of the quality of postal services in South Eastern Europe by means of a wide-ranging action programme. The start-up workshop of the project was held in Tashkent. 22 SECURITY AND CUSTOMS With the aim of duly informing all PostEurop members on ‘Customs will be one of the major challenges in security measures undertaken by third countries that may the next few years. Members of PostEurop must be prepared to meet new standards and requirements, affect operations, a transversal called the Security and Customs Crucial times for customs issues Transversal was created. This strategic initiative facilitated the including electronic pre-advice for cross-border coordination among different committees including the EAC, 2014 was a critical year for postal opera- shipments.’ tors from both a European and UPU per- the UAC and the OAC on key issues affecting our everyday work Reinhard Fischer spective. The Customs Working Group, in security and related topics such as transport and relations Deutsche Post DHL with airlines and customs. chaired by Reinhard Fischer of Deutsche Post DHL, has been dealing with key chal- The transversal is chaired by Nicolaas van der Meer (PostNL) lenges linked to the EU Union Customs in collaboration with Ebbe Andersen () and the PostEurop is increasing awareness around the proposals of the Code (UCC) that is designed to end postal working groups involved. Its main objectives are to provide Delegated Acts and the Implementing Acts of the new UCC, operators’ exemption on customs decla- a solid platform for an exchange of information regarding which are in conflict with the universal postal service obligations ration in the near future. In addition, the the security and customs developments, including the crisis and would jeopardize the future position of the postal sector in group has been evaluating the effects of network. It initiates and carries out lobbying activities on the global economy. A position paper was published in June 2014 new regulations on postal operators. Many security and customs, where appropriate. It also provides to further amplify the matter. PostEurop is willing to engage in an meetings have been held with the European a common platform for PostEurop members to support the open and constructive dialogue with the European Commission Commission and other international insti- implementation of the SAFEPOST project. and other concerned stakeholders to amend the acts before the tutions in order to allow PostEurop mem- results can harm our business or customers. bers to collaborate, influence, and better comply with this forthcoming regulation.

‘Postal operators understand the difficulties of cross border trade. However, we must improve highly efficient customs brokerage, clearance and compliance services and try to take the complexity out of customs processes. Ultimately, we have to move goods seamlessly across international borders and ensure complete security in the postal world while providing assurance against unforeseen events. My main goal in the coming years will be to guide and help the PostEurop members in this transformational process. We have to further develop the postal network in cooperation with all operators, regulators and other stakeholders.’

Nicolaas van der Meer PostNL 4. POSTEUROP’S RECENT ACTIVITIES

23 COMMUNICATIONS In the area of communications, PostEurop has continued ‘A flexible and consistent to focus on activities which further strengthen our image, communication strategy helps us increases awareness in matters of interest, whilst ensuring adapt the communication activities consistency and value for members. to suit our Member’s needs. Over the years these activities have intensified and must be managed carefully to further build our New design for website and credibility towards key stakeholders’ extranet Cynthia Wee The association launched its newly PostEurop designed website supported by a com- munication campaign just before the 20th anniversary celebration in 2013. Months of planning, development and testing were crucial to ensure that the website ‘Informative and user-friendly, with fulfils all the initial requirements. A phased fresh perspective and modern layout!’ approach was adopted, in which subse- quent improvements are expected in the Afroditi Riga coming years. ELTA Subsequently, a new visual design for PostEurop’s extranet was also imple- mented later in 2014.

An unforgettable celebration Raising PostEurop’s profile Everyday Communication The Plenary Assembly event was another The PostEurop Communications Manager On a day to day basis, PostEurop’s com- area in which, the PostEurop commu- also provides fundamental support in munication has been involved in various nications team had the opportunity to ensuring fluidity in the operational aspects activities from Association, Committee be involved from its creative concept to of all PostEurop events including CEO and to working group levels across the delivery. A year-long campaign was imple- Business Forums. Outside the community, organisation. These activities are further mented to build the momentum towards communications has helped to also raise channelled through PostEurop’s existing the event. A string of creative ideas were PostEurop’s profile through speaking communication tools such as the more adopted to ensure the success of the event. opportunities and publications on various user-friendly website, social media alerts topics. and monitoring, PostEurop newsletters and more. 24 INTELLIGENCE Based on data collected from the “Intelligence Database Contact Network”, an overview of essential data for members is now available. A powerful benchmarking tool supported by the “Intelligence Contact Network” provides a platform for members to exchange information. The results are available in PostEurop’s extranet under the heading “Questionnaires Database”. In cooperation with IPC, PostEurop also has access to the IPC Regulatory database and regularly updates the regulatory data of members (who are not IPC members). All PostEurop intelligence tools strictly adhere to EU competition law compliance rules.

POSTEUROP PROJECTS PostEurop runs and supports various projects mainly financed by the European Commission (EC) and the Universal Postal Union (UPU) to further promote cooperation and innovation between members in areas that include operations, environment, quality of service, regulatory affairs (European Union Acquis Communautaire) human resources, postal market and social impact. The following are on-going projects.

‘In a context of rapid changes, transformation and evolution of the postal sector, employees need to adapt themselves to increasing demands for flexibility in terms of functions and skills at workplaces. As such, stress is becoming a crucial challenge which must be managed in an appropriate way in order to adopt positive attitudes and create a healthier occupational environment.’ Botond Szebeny PostEurop 4. POSTEUROP’S RECENT ACTIVITIES

25 LEONARDO DA VINCI PROGRAMME “Training partnership for Stress Management in the Postal Sector Project”

he Training working group and Health working group of T PostEurop’s Corporate Social Responsibility Activities jointly applied for the European Commission Leonardo ‘The project aims to motivate postal da Vinci programme “Training Partnership for Stress organizations to “invest” in occupational Management in the Postal Sector Project”. The two-year health and safety issues and allows each project is funded by the European Commission’s Life Long partner to share best practices and the Learning programme “Leonardo Da Vinci”. possibility to adjust and improve the quality of their existing trainings. The project will offer The project helps the postal sector identify occupational stress a platform involving external stakeholders (universities, factors, detect risks and training needs within each project health organization) with a high legitimacy.’ partner, share best practices, identify training solutions in order to raise awareness within each project partner and to Antonino Scribellito strengthen resources to cope with and manage changes fur- PostEurop ther increasing their resilience. The project provides an excellent opportunity to share the results for future trainings on stress management in the postal sector within project partners, PostEurop members and with external European stakeholders (EC, civil society, European institutions, social partners, and health and training organisa- tions). The project is coordinated by Le Groupe La Poste and partners include: PostEurop, Hellenic Post S.A, KEK-ELTA, and the observers are DPDHL, InoSalus, PostNord, Hrvatska Posta, Posta Romana, , Post and Turkish PTT. The project kicked off in January 2014 and was followed by the first multilateral visit of the project held in from 19-21 March. Other multilateral visit meetings are scheduled for in October 2014, Switzerland in January 2015 and the Final Conference will be held in France in May 2015. 26 DEVELOPING A QUALITY POSTAL SERVICE in Digital Age Project

ostEurop and the European from the EU-28 Member states as well as cross-industry P Commission Employment, European social partners, the commission and external Social Affairs and Inclusion experts. It gathered more than 60 participants from 24 coun- DG signed a grant agreement tries. This meeting enabled the sharing of the results of the in December 2012 to fund the listening sessions to a wider audience but also to conduct a “Developing a Quality Postal reflection on future challenges. The final round-table which Service in Digital Age Project” gathered the European Commission, PostEurop and UNI conducted under the PostEurop Corporate Social Europa representatives as well as the Committee chair and Responsibility Activities circle (CSR-C). The project was vice-chair enabled to open the debate on these challenges completed in February 2014. ahead. In the framework of the Social Observatory of the postal The final report of the project has been prepared and gathers sector initiative launched in 2007, this project was aimed at the main findings from the sessions and the final conference continuing the process of monitoring of the postal sector as well as presents analytical synthesis, the main conclusions evolution that started with the Social Observatory initiative and lessons learned. in 2008/2009. During a time of profound change in the postal sector, there is a need to adapt to better work processes. It seemed therefore necessary for the European social partners of the sector to have a closer analysis on how this transforma- tion impacts the operators' work organization and the postal sector's environment. A few significant initiatives initiated by operators and trade unions on key topics were analysed in depth in order to share some common lessons for all. Listening sessions were conducted from April to December to enable an effective mutual learning process and dialogue. The six listening sessions focused on: > Work organization in retail > Work organization in parcels > Work organization in sorting > Main challenges in the postal sector today > Innovative utilization of networks and Universal Service > Social regulation The final conference of the project organised in February 2014 was a large event attended by employers and unions 4. POSTEUROP’S RECENT ACTIVITIES

27 SAFEPOST Project

AFEPOST is funded by the European International Post Corporation (IPC) representatives to pre- S Commission DG Enterprise and sent the Postal Security Technical Challenges, latest technical Industry and coordinated by PostEurop. developments and technical security projects in their respec- SAFEPOST Project Partners include tive organizations. Iceland Post, Correos, Hellenic Post and SAFEPOST enhances the security and safety of approximately Groupe La Poste with ongoing extended 1.6 million postal employees in the EU by mitigating the risk of partnership amongst other interested explosives, radioactive materials, biological weapons, and dan- PostEurop Members such as Poczta Polska gerous chemical substances causing health or life-threatening and Posta Romana. incidents with the personnel operating the postal networks. The SAFEPOST project working group was created in 2013 The project supports the reduction of theft in the postal system, as part of the PostEurop security and Customs Transversal. through more accurate mail identification and tracking capabili- It aims at gathering PostEurop members who are SAFEPOST ties, as well as by introducing training and creating a strong trans- Project partners, as well as those who are interested in being parent, co-operative culture. SAFEPOST is an EU scale project part of the project implementation process as an associate that allows better integration of European R&D, and facilitating partner, in order to support the efficient implementation of the transfer of skills and knowledge across member states. project, following the PostEurop Strategy. The project began on 1 April 2012 with the identification of main security threats, the key players and security gaps in postal operations. Several deliverables have been produced based on the valuable feedback and inputs from the PostEurop members who are actively involved. A comprehensive pro- ject review with the European Commission was held on 27 November 2013 in Vilnius, . The review meeting had been very successful with deliverables D1.1 Generic Postal Business Model and Report on associated Security Gaps and Threats, D1.2 Stakeholders Requirements and Regulatory Analysis, D1.3 Security Technology assessment and forecast- ing, D1.4 Project Requirements Specification and Success Criteria and D7.1 SAFEPOST Web Portal were officially approved by the European Commission. The Postal Security Forum held on 28 November also in Vilnius included all postal security supply chain stakeholders such as the UPU; European Commission DG TAXUD; DG MOVE and 28 The PostEurop Neighbourhood Programme (PNP) UPU PostEurop “Quality of Service he PostEurop Neighbourhood Programme (PNP) is a wider concept of and Supply chain improvement” - T “ACCORD II” and the beneficiaries are Members from South Eastern Europe an integrated regional approach (SEE) and Eastern Europe Countries. This programme will support the new PU – PostEurop Project Improvement of Quality transversal Best Practice - Wider Europe. U of Service - an Integrated Regional Approach The main objective of the PNP in the mutual interest of the European Postal “PostEurop Methodology”: Process Reviews and Process Operators and neighbouring countries is to promote: Assessments are carried out to support PostEurop Members that are non-IPC Members to improve the over- > Operations and Quality of Service improvement all cross-border Quality of Service level. > Accounting and Terminal Dues > Customs > Security and stability in line with the European Security Strategy > Deeper cooperation in the fields of Postal Regulatory Affairs, Postal Social Affairs, Postal Operational Affairs and Postal Market Affairs according to members needs

The programme is also linked to the UPU regional Development Plan 2013-2016 through the imple- RCC Countries mentation of several UPU-PostEurop Projects: s stated in the UPU Doha Postal Strategy, the global PNP – UPU – PostEurop Project 1 supply chain’s efficiency and integrity should be con- PostEurop Quality of Services Project Process A tinually improved through an integrated and coordinated Reviews (PR) and Process Assessment (PA) – approach to addressing the issues facing the circulation (RCC countries) of postal items. Key among these is security threats, cus- PNP – UPU – PostEurop Project 2 toms requirements and loss of service quality in certain Quality of Service and supply chain improvement segments. Project – an integrated regional approach (SEE The PostEurop – UPU project’s basic structuring principles countries) are to ensure broad geographical coverage, a high degree of PNP – UPU – PostEurop Project 3 integration and allocation of most of the joint resources to PostEurop Quality of Service and supply chain this large-scale project. The implementation strategy takes Improvement Project in Europe and CIS Region into account the effectiveness of the audit missions con- – RCC ducted within the framework of process reviews and process assessments methodology in ; ; ; PNP – UPU – PostEurop Project 4 Tajikistan; Azerbaijan, etc. (provided by PostEurop) and other Accounting and Remuneration improvement operational expert missions activities aimed to improve Project in Europe and CIS countries national operations. 4. POSTEUROP’S RECENT ACTIVITIES

29 SEE countries EUROPE AND CIS UPU - POSTEUROP PROJECT REGION - RCC “Accounting and Terminal Dues improve- he “Quality of Service and supply chain improvement ment in Europe and CIS countries Project” T in the countries of SEE” was launched as part of the arious processes must be strategy implementation during the UPU Doha Postal V performed within the global mprovement to the remuneration systems between Strategy adopted in the 25th UPU congress. postal supply chain to convey a I designated operators is an important issue because fair postal item from the sender to the and just systems can create stability in a postal operator’s The Project methodology takes into account coherent and addressee efficiently and reliably. management, leading to better quality of service and ulti- integrated activities and supports the implementation of This means getting an item securely mately building customer trust. up-to-date technology, measurement systems and other from origin to destination as quick quality of service tools in the participating countries. It also The Regional Development Plan for Europe and CIS coun- as possible, with seamless and enhances supply chain and quality of service competence tries (2013-2016) indicates that activities in this area should transparent coordination between and promotes the reliability and sustainability of the postal focus mainly on ensuring the exchange of information, expe- all stakeholders concerned. network and global performance in this area. It empha- rience and expertise in order to develop and strengthen sizes the need for close interaction between the UPU and For the postal operators in the cooperation between the parties concerned, therefore facili- PostEurop members involved in the project. region, quality remains an abso- tating the establishment of fair and efficient remuneration lute priority, as confirmed by RCC systems between designated operators. The duration of the and PostEurop during the regional UPU-PostEurop Project is from July 2014-February 2015. prioritisation process from 2013 A joint UPU/PostEurop/RCC two day seminar for the until 2016. Strengthening quality designated operators of , Armenia, Azerbaijan, ‘The opening up of the postal markets of service capacity should allow for , , Georgia, Kazakhstan, over the years has led to a shrinking improvements to the overall quality Kyrgyzstan, Latvia, Lithuania, , , market share for postal operators. of postal services and to opera- Russian Federation, Serbia, Tajikistan, the former Yugoslav In view of stagnating volumes of letter tions along the entire supply chain. Republic of Macedonia, Turkey, Turkmenistan, and mail, parcels and other UPU products, The project will run with an aim of Uzbekistan was held in Latvia, in August 2014. The aim of the question of quality of service has become crucial, promoting the reliability and sustain- the seminar was to contribute to the debate on the related with customers now able to turn to other service providers ability of the regional postal network issues, to help the specialists achieve a good knowledge of for their needs. Therefore improved quality of service by enhancing end to end quality the UPU provisions on remuneration, and to train them on through the use of new technologies and services performance as well as by sharing implementing the operational and accounting requirements such as e-commerce has therefore become essential.’ best practices specifically among the relating to format separation of mails. countries in the region. Antonino Scribellito PostEurop 30

5 POSTEUROP’S ORGANISATION

Management Board

Jean-Paul Forceville Aimé Theubet* Sergey Dukelskiy Le Groupe La Poste Swiss Post State Enterprise Russian Post France Switzerland Russian Federation Chairman of the Board

Jan Sertons Troels Thomsen Marjan Osvald PostNL Post Danmark A/S Pošta Slovenije Vice-Chairman of the Board

Jurgen Lohmeyer Ciprian Bolos Jan Smedts** Deutsche Post AG C.N. Posta Romana S.A. bpost Belgium

David Pilkington Nuri Deliorman Royal Mail Group PLC Turkish PTT Turkey

* Aimé Theubet joined the Management Board in August 2014 replacing Ronny Kaufmann of Swisspost ** Jan Smedts joined the Management Board in March 2014 replacing Yves van Onsem of bpost 5. POSTEUROP’S ORGANISATION

31

Headquarters staff

Botond Szebeny Cynthia Wee Athina Georgiou Secretary General Communications Manager Strategy and Regulatory Support t. +32 2 2773 1190 t. +32 2 2773 1192 t. +32 2761 9655 e. [email protected] e. [email protected] e. [email protected]

Maire Lodi Waqas Ahsen Noëlla Thibaut Operations Manager Assistant Project Manager Translator t. +32 2 2773 1194 t. +32 27619652 t. +32 2761 9651 e. [email protected] e. [email protected] e. [email protected]

Birgit Reifgerste Antonio Amaral Administration Manager Market and Intelligence Support t. +32 2 2773 1191 t. +32 27619654 e. [email protected]

Antonino Scribellito Laetitia Bruninx Project Manager Management Assistant t. +32 2 2773 1193 t. +32 2761 9650 e. [email protected] e. [email protected] 32 PostEurop Plenary Assembly

Organisational Management Board Headquarters Chair: J-P. Forceville (La Poste) – Vice-Chair: J. Sertons (PostNL) Secretary General: B. Szebeny Structure

5 Committees COMMITTEES 29 Working Groups UPU & Restricted Unions Affairs (UAC) Last update 30.06.2014 European Union Affairs (EAC) Chair: E. Fernandez (Correos) Chair: D. Tirez (bpost) Co-Vice-Chairs: W. Mazarska (Poczta Polska) Vice-Chair: K. Mátyási () & A. Theubet (Swiss Post) This organisational structure is based on the PostEurop Strategy.

Postal Directive WG Letter WG Chair: D. Joram (La Poste) Chair: C. Neri () Vice-Chair: J.B.Henry (PostNL) Parcels WG VAT WG Chair: J-P. Auroi (Swiss Post) Chair: C. Sauve (Poste Italiane) Vice-Chair: B. Neuhold (Österreichische Post AG) WTO / GATS WG Chair: C. Coppo (La Poste) Aviation Security WG Chair: P-A. Ellenbogen (La Poste) Vice-Chair: F. Jonsson (Posten AB) Transport & Energy Legislation WG Chair: M. Qurban t (DP-DHL) Co-vice-chairs: J.B.Henry (PostNL) & O.Tsalpatouros (La Poste) Data Protection WG Chair: L. van de Weert (PostNL) Vice-Chair: A. Jaspar (bpost) E-Commerce Green Paper WG Chair: W. Pickavé (DP-DHL) E-identification ad hoc WG Chair: G. Brardinoni (Poste Italiane) Vice-Chair: S. Rakotomavo (La Poste) Monitoring Activity on - Standardisation (Post Danmark) - Financial Services Legislation (Magyar Posta) www.posteurop.org/StructureAndOrganisation - Digital Services (Poste Italiane) - Services of General Interest (DP-DHL) 5. POSTEUROP’S ORGANISATION

33

CIRCLES TRANSVERSALS

Operational Activities (OAC) Corporate Social Responsibility Best Practice-Wider Europe Market Activities (MAC) Security and Customs (SCT) Chair: J. Lohmeyer (Deutsche Activities (CSR-C) (BP-WE) Chair: M. Osvald (Pošta Slovenije) Chair: N. van der Meer (PostNL) Post-DHL) Chair: D. Bailly (La Poste) Chair: S. Dukelskiy Vice-Chair: O. Kaliski Vice-Chair: E. Andersen (Post Co-Vice-Chairs: J. Soendrup (Post Vice-Chair: N. Ganzel (La Poste) & K. (FSUE “Russian Post”) (Österreichische Post AG) Danmark) Danmark) & N. Bettencourt (CTT) Toteva (Bulgarian Post) Vice-Chair: O. Jovicic(Serbia Post )

Quality of Service WG Market Activities WG Environment WG Possible WGs Customs WG Chair: F. Kristiansen () Chair: To be appointed Chair: S. Scouppe (La Poste) to be created later Chair: R. Fischer (DP-DHL) Vice-Chair: M. Grabowska (Poczta European Mail Industry Platform Vice-Chair: D-S. Mühlbach Vice-Chair: D. Pilkington (Royal Mail) Polska) (EMIP) (Österreichische Post AG) Crisis and Security Managers WG Operations WG Chair: To be appointed Health WG Chair: E. Andersen (Post Danmark) Chair: J. Bojnansky (Slovenska Posta) Stamp & Philately WG Chair: P. Heinecke (DP-DHL) Vice-Chair: G. Albu (Magyar Posta) Vice-chair: J. Sondrup (Post Chair: A. Häggblom (Posten Åland AB) Vice-Chair: J. Sward (Posten Norge SAFEPOST Project WG Danmark) Vice-Chair: F. Vanderschueren AS) Chair: To be appointed Terminal Dues Forum (bpost) Training WG Chair: S-E. Bakkeby (Posten Norge Print Power Project Chair: N. Ganzel (La Poste) In cooperation with: AS) Co-Vice-Chairs: T. Ryall (Royal Chair: B. Szebeny (PostEurop SG) Co-Vice-Chairs: I. Marinescu (Posta Aviation Security WG and Transport Mail) & D. Galvina (Latvijas Pasts) Romana) & Ö. Aydog^du (Turkish PTT) & Energy Legislation WG Advanced Electronic Solutions Social Affairs Committee Forum Chair: H. Ausprung (DP-DHL) Chair: J. Melo (CTT) Vice-Chair: D. Bailly (La Poste) Vice-Chair: G. Brardinoni (Poste Societal WG Italiane) Led by La Poste France Retail Network Forum Chair: B. Sattler (DP-DHL) Vice-Chair: J. Fischer (PostNord, Denmark) 34 PostEurop Members

1. Åland 6. Belgium 11. 16. Finland / Finlande 22. – - Posten Åland bpost Hrvatska posta d.d. Itella Oyj Flygfältsvägen 10 Centre Monnaie Headquarters P.P. 514 POB 102 Envoy House, La Vrangue, St. AX-22110 Mariehamn 1000 Brussels 10002 Zagreb 00011 Posti Peter Port Åland Belgium Croatia Finland Guernsey GY1 1AA t +358 186360 – f +358 636608 t +32 2 226 22 74 – f +32 2 226 21 38 t +385 1 49 81-002 – f +385 1 49 81-284 t +358 204 511 – f +358 204 51 4994 t +44 1481 711720 – f +44 1481 712082 e [email protected] e [email protected] e [email protected] e [email protected] www.guernseypost.com www.posten.ax www.bpost.be www.posta.hr www.posti.fi Isle of Man Postal Headquarters 2. Albania 7. Bosnia & Herzegovina 12. Cyprus 17. France Spring Valley Sh. a BH Posta Department of Postal Services Le Groupe La Poste Douglas Rr. “Rreshit Collaku” Obala Kulina bana, 8 100 Promodou Avenue Bd de Vaugirard, 44 Isle of Man IM2 1AA Tirana 71000 Sarajevo 1900 Nicosia 75757 Paris CEDEX 15 t +44 1624 698400 – f +44 1624 698406 Albania Bosnia and Herzegovina Cyprus France e [email protected] t +355 4 222 2315 – f +355 4 226 6559 t +387 33 252 613 – f +387 33 252 742 t +357 22805713 – f +357 22304154 t +33 1 55 44 00 00 – f +33 1 55 44 01 21 www.iompost.com e [email protected] e [email protected] e [email protected] e [email protected] www.postashqiptare.al www.bhp.ba www.mcw.gov.cy www.laposte.fr Postal Headquarters 3. Armenia Hrvatska pošta Mostar 13. 18. FYROM Jersey JE1 1AA Haypost C.J.S.C. Tvrtka Milosa bb Ceska Posta Makedonska Posta t +44 1534 616616 – f +44 1534 871629 Saryan 22 Street, 6th Floor Mostar Politických veznu 909/2 Boulevard Orce Nikolov bb e [email protected] Yerevan 0002 Bosnia and Herzegovina 225 99 Praha 1 1000 Skopje www.jerseypost.com Armenia t +387 36445000 – f +387 36445002 Czech Republic Former Yugoslav Republic of Macedonia t +37 410 514 514 – f +37 410 539 256 www.post.ba t +420 267 196 111 – f +420 267 196 385 t +389 2 3132300 – f +389 2 3120180 23. e info@.am e [email protected] e [email protected] Magyar Posta www.haypost.am Poste Srpske www.cpost.cz www.mp.com.mk Dunavirag u. 2-6 Entreprise for postal traffic of Republic H-1138 4. Srpska 14. Denmark 19. Georgia Hungary Osterreichische Post AG Karadjordjevica 93, Kralja Petra I Post Danmark A/S Ltd. t +36 17678200 – f +36 13557584 Haidingergasse 1 78000 Banja Luka Tietgensgade, 37 2 Vagzali Sq. e [email protected] 1030 Wien Bosnia and Herzegovina 1566 Copenhagen V 0100 Tbilisi www.posta.hu Austria t +387 51211336 – f +387 51211304 Denmark Georgia t +43 5776720041 – f +43 57767524342 e [email protected] t + 45 33 75 44 75 – f + 45 33 75 44 50 t +995 322 966009 – f +995 577 182045 24. Iceland e [email protected] www.postesrpske.com e [email protected] www.georgianpost.ge Islandspostur hf www.post.at www.postdanmark.dk Storhofdi, 29 10. 20. Germany 110 Reykjavik 5. Belarus Bulgarian Posts 15. Deutsche Post AG Iceland Belpochta 1 Academic Stefan Mladenov Str. Charles de Gaulle Strasse 20 t +354 580 1000 – f +354 580 1009 Nezalejnasti Avenue 10 1700 Sofia Pallasti, 28 53113 Bonn e [email protected] 220050 Minsk Bulgaria 10001 Tallinn Germany www.postur.is Belarus t +359 2 949 22 26 – f +359 2 981 74 62 Estonia t +49 228 182 0 t +375 172260173 – f +375 172261170 e [email protected] t +372 625 7200 – f +372 625 7201 e: [email protected] 25. Ireland e [email protected] www.bgpost.bg e [email protected] www.deutschepost.com www.belpost.by www.omniva.ee 21. Greece O’Connell Street ELTA S. A. Dublin 1 60, Stadiou str. Ireland 101 88 Athens t +353 1 705 7000 – f +353 1 809 0991 Greece e [email protected] t +30 210 3353 100 – f +30 210 3223 595 www.anpost.ie www.elta-net.gr 5. POSTEUROP’S ORGANISATION

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26. 31. 37. Norway / Norvège 42. San Marino 47. Poste Italiane S.p.A. Posten Norge Direzione Generale Poste e Posten AB Viale Europa, 175 30 Place de la Gare Posthuset, Biskop Gunnerus’ gate 14 Telecomunicazioni 105 00 Stockholm 00144 Roma L-2998 Luxembourg NO-0001 Oslo Strada degli Angariari, 3 Sweden Italy t +352 2882 7601 – f +352 475110 Norway 47891 Dogana t +46 8 7811000 – f +46 8 219 611 t + 39 06 5958 7346 www.post.lu t +47 23 14 80 01 – f +47 23 14 85 20 San Marino e [email protected] f + 39 06 5960 5081 e [email protected] t +378 0549 882 555 www.posten.se e [email protected] 32. / Malte www.posten.no f +378 0549 992 760 www.poste.it MaltaPost p.l.c. e [email protected] 48. Switzerland 305 Triq Hal-Qormi 38. / Pologne www.poste.sm Swiss Post 27. Kazakhstan Marsa MTP 1001 Poczta Polska Viktoriastrasse, 21 Kaspost JSC Malta 26 Rakowiecka street 43. Serbia 3030 Berne Kunaeva str., 10 t +356 21 224 421 – f +356 21 226 368 00-946 Warszawa Public Enterprise Post of Serbia Switzerland KZ-010000 Astana e info@.com Poland Takovska 2 T+41 31 338 11 11 – f +41 31 338 25 49 Kazakhstan www.maltapost.com t +48 22 6565000 – f +48 22 8265156 11000 Belgrade e [email protected] t +7 (7172) 580291 – f +7 (7172) 333344 e [email protected] Serbia (Republic of) www.post.ch e @kazpost.kz 33. Moldova / Moldavie www.poczta-polska.pl t +381 113232999 – f +381 113340502 49. Turkey www.kazpost.kz Posta Moldovei www.posta.rs Bd. Stefan cel Mare,134 39. Turkish PTT 28. Latvia MD-2012 Chisinau CTT – Correios de Portugal 44. Sehit Tegmen Kalmaz Cad. Posta Sarayi Latvijas Pasts Moldova (Republic of) Av. D. João II, Lt. 01.12.03 - Piso: 10 Slovenská Posta a.s. 2.Kat Ziemelu iela 10 t +373 22 24 36 60 – f +373 22 22 42 90 1999-001 Lisboa Partizánska cesta 9 06101 Ankara Lidosta "Riga", Marupes pagasts e [email protected] Portugal 975 99 Banska Bystrika Turkey 1000 Rigas rajons www.posta.md t +351 21 322 7405 – f +351 21 322 7738 Slovakia t +90 312 309 50 50 Latvia e [email protected] t +421 48 4146 109 – f +421 48 4141 471 f +90 312 309 50 59 34. t +371 701 8700 – f +371 701 8823 www.ctt.pt e [email protected] www..gov.tr La Poste de Monaco e [email protected] www.slposta.sk 50. Ukraine www.pasts.lv Palais de la Scala 40. Romania 98020 Monaco CEDEX Posta Romana S.A. 45. Slovenia Ukrainian State Entreprise of Posts 29. Liechtenstein Monaco Dacia Blvd 140 Posta Slovenije d.o.o. “” AG t +377 97 97 25 00 – f +377 93 25 12 25 020065 Bucarest Slomskov trg 10 22, Khreschatyk Ulica Zollstrasse 82, Postfach 1255 e [email protected] Romania 2500 Maribor 01001 Kyiv 9494 Schaan www.lapostemonaco.mc t +40 21 318 21 45 – f +40 21 318 21 43 Slovenia Ukraine Liechtenstein e [email protected] t +386 2 449 2101 – f +386 2 449 2111 t +380 442262559 – f +380 442787969 35. Montenegro / Monténégro t +423 399 44 00 – f +423 399 44 98 www.posta-romana.ro e [email protected] e [email protected] Pošta Crne Gore e [email protected] www.posta.si www.ukrposhta.com www.post.li Ul Slobode 1 41. Russian Federation 81000 Podgorica FSUE Russian Post 46. 51. 30. Lithuania /Lituanie Montenegro 37, Varchavskoye chaussee Correos y Telégrafos S.A. Vatican Post AB Lietuvos Pastas e [email protected] 131000 Moscow Via de Dublin, 7 Servizio J. Jasinskio g. 16 www.postacg.me Russian Federation 28070 Madrid 00120 Vatican City 03500 Vilnius t +7 495 956 99 50 – f +7 495 956 99 51 Spain t +39 06 69890400 – f +39 06 69885378 36. Netherlands (The) / Pays-Bas Lithuania www.russianpost.ru t +34 91 596 3034 – f +34 91 596 3561 www. postevaticane.va PostNL t +370 5 233 75 75 – f +370 5 216 32 04 www.correos.es 52. United Kingdom / Royaume-Uni e [email protected] P.O. Box 30250 Royal Mail Group PLC www.post.lt 2500 GG Den Haag The Netherlands 1st Floor, 35-50 Rathbone Place t +31 70 334 44 24 – f +31 70 334 44 54 W1T 1HQ London www..post United Kingdom t +44 2074414353 – f +44 2074414289 www.royalmail.com 36

ASSOCIATION OF EUROPEAN PUBLIC POSTAL OPERATORS AISBL

POSTEUROP is the association which represents European public postal operators. It is committed to supporting and developing a sustainable European postal communication market accessible to all customers and ensuring a modern and affordable universal service. Our Members represent 2 million employees across Europe and deliver to 800 million customers daily through over 175,000 counters.

PICTURE CREDITS

Czech Post – pages 10, 14, 20 This publication is printed on ecologically Iceland Posturinn – pages 7, 16 friendly paper from sustainable and Jersey Post – cover and pages, 6, 15, 21 controlled sources. Lietuvos Paštas – pages 18 Concept & design by double-id.com Luxembourg Post – cover Posta Slovenije – page 16 PostNL – pages 14, 22 Swiss post – cover, pages 8, 22