INSIDE PostEurop Issued in 2014 CONTENTS INSIDE PostEurop Issued in 2014 1 4 Introducing PostEurop p. 3 Recent Activities at PostEurop p. 8 The Postal Sector Contributing to the European Economy p. 3 Association Milestones 2013-2014 p. 8 European Union Affairs p. 12 Universal Postal Union and Restricted Unions Affairs p. 13 2 Operational Activities p. 14 Market Activities p. 16 Forewords p. 4 Corporate Social Responsibility Activities p. 18 Chairman p. 4 Best Practices - Wider Europe p. 20 Secretary General p. 5 Security & Customs p. 22 Communications p. 23 Intelligence p. 24 3 PostEurop Projects p. 24 PostEurop’s Misson, Vision and Strategy p. 6 5 Organisation p. 30 Management Board p. 30 Headquarters Staff p. 31 Members p. 34 3 1 INTRODUCING POSTEUROP What is PostEurop ? The Postal Sector Contributing PostEurop is the trade association that has been representing to the European Economy European public postal operators since 1993. PostEurop unites its members and promotes greater cooperation, sustainable The European Postal industry is a key contributor to the growth and continuous innovation. European economy. It is also an officially recognised Restricted Union of the Universal Today, Postal Services handle about 135 billion items including an Postal Union (UPU). It is governed by a Management Board, which estimated 72 billion letters and 4 billion parcels across Europe, is responsible for supervising and monitoring the implementation reflecting a turnover of more than €150 billion or about 1% of the of the Association’s strategy at operational level. national GDPs. The industry operates in 175,000 retail outlets and provides more than 600,000 access points to citizens across the continent. PostEurop Members directly employ 2 million people and link an estimated 800 million people daily. PostEurop is your link to postal expertise ! 4 2 FOREWORDS Foreword from the Chairman 2013 was a special year for PostEurop a boost to the growth of electronic com- and especially for the Management Board munications. We must not forget that as we celebrated the 20th Anniversary of it is during these times that proximity, our member-driven Association. This trust and reliability are incredible assets occasion allowed Members to reflect on of postal brands. We do keep in mind the journey we have made together and as well that we are the postal universal more importantly, the community we providers. As postal operators continue have built. The presence of past and cur- to evolve and adapt successfully to these rent Members as well as key stakehold- new changes, we will continue to learn ers, who have contributed significantly from these new experiences. The ongoing to the development of PostEurop, during e-commerce developments are a proof a special celebration in September 2013, of the adaptability of the postal sector in was in itself a testimony of the strength of Europe. our community. Having said that, the next few years are However, the work has to be continued as crucial as PostEurop takes-on a driving we face many growing challenges of this role to influence our stakeholders, legisla- industry together. We know that the way tions as well as learn from each other. I am our society communicates is changing confident that we can tackle many more Jean-Paul Forceville rapidly during a time when the internet challenges on our way and be in a better Chairman of the Management Board is booming and mobile technology gives position to anticipate new ones. 2. FOREWORDS 5 Message from the Secretary General The Association is only as strong as its number of PostEurop members from the Members and at PostEurop it is refresh- EU. We also look to contribute to the ing to see the activities thriving during progress in the wider European postal the course of the last two years. This industry. issue of Inside PostEurop provides us with updated highlights of all the activi- On the PostEurop headquarters front, the ties within the Association. team continues to support and align with member activities to further add-value to A key activity I would like to touch upon the association through active involve- would be the industry commitment to ment and driving various initiatives. An EU Commissioner Barnier during our association survey was conducted for 20th Anniversary celebration, which was the first time in the first half of this year confirmed to him also in September 2014. and we were delighted to have a high These were pivotal moments for us in response rate from 50 members. which concrete actions were identified to ensure that postal operators take agreed- We were even more delighted to see upon steps to further enable a growing the positive response and encouraging e-commerce economy. We continue remarks from our Members. More impor- to play a crucial role in this by success- tantly their thoughts on how we can con- Botond Szebeny fully maintaining regular dialogue with tinue to improve so that we can serve in Secretary General the European Commission and through the best way our lively community. enabling the commitment of the widest 6 POSTEUROP’S MISSON, VISION 3 AND STRATEGY Together towards a common goal The postal sector faces fundamental changes, both within the working environment and to its very iden- tity. The overarching development facing our industry is the reduction of letter mail volumes, a universal phenomenon causing postal operators to find new business models, better target and differentiate their service offerings and demonstrate very high-level quality standards. 3. POSTEUROP MISSION 7 MISSION > PostEurop brings added-value to its Members by functioning as an exchange for co-operation, communication and innovation, PostEurop’s strategy is to promote postal and by providing solutions to common challenges facing the ORGANISATIONAL services, including the diverse mail and par- postal industry. cel services, which constitute key elements > PostEurop provides members with interconnectivity, com- FRAMEWORK UNDERPINNING of our members’ activities. The association mon development initiatives and the opportunity to share best THE STRATEGY also supports its members in finding new practices; we also help facilitate dialogue within the industry and innovative ways of developing their and provide customised support for members as needed, taking The overall organisational framework supports the association’s activities in response to ever-changing into account the needs of a wide range of stakeholders and the strategy, reflecting its priorities and focus. The main activities are market conditions and demanding cus- multiple aspects of sustainable development. PostEurop aims to represented in the following diagram: tomer needs. be an influential player on the industry’s behalf within the postal PostEurop’s vision and mission provides regulatory environment. the necessary guidance for the association. > PostEurop is a Restricted Union of the Universal Postal Union (UPU) and aims to influence dialogue related to UPU matters. BES PE > PostEurop represents and supports its members’ relationships T PRACTICE - WIDER EURO THE VISION with external stakeholders where rele-vant and appropriate. SECUR TOMS ITY AND CUS Other > PostEurop is the link to postal expertise. transversals > tivities to be formed As a member-driven association, through ti a Ac interaction and co-operation, PostEurop THE STRATEGY Ac in the future tivities as needed. supports its members in navigating the Ac PostEurop plays a leading role in shaping the future for the over- tivities evolving market and promotes their all postal communications and fulfilment markets. Therefore, Ac arket interests to all relevant stakeholders. perational PostEurop should – as appropriate – develop activities and con- EU Aairs UPU & RUs Aairs O M CSR tinue to provide added-value on relevant issues for its members. These activities relate to shaping the regulatory framework, driving HQ SUPPORT continuous quality of service and improving efficiency, responding to the changing market environment, and enhancing sustainable development of postal activities including green, social, and soci- PostEurop’s headquarters will actively support all these activities, with the etal issues. available resources. 8 4 RECENT ACTIVITIES AT POSTEUROP Association Milestones 2013-2014 PostEurop and its members consist of a governing management board, 34 committees, circles, trans- versals and working groups, all working towards the long-term goal of sustainable development for the postal sector. The recent activities of PostEurop are based on the PostEurop Strategy. 4. POSTEUROP’S RECENT ACTIVITIES 9 2013 PostEurop Member CEOs In January 2013, welcomed the comprehen- PostEurop’s head- sive and compelling actions ‘Congratulations for gathering such an quarters moved to its taken by the Commission impressive number of postal decision-makers new premises which to promote e-commerce in at the Forum’ provides better meet- Europe. PostEurop continues ing facilities and is Ireneusz Piecuch the frequent dialogue with the located in an accessible Vice-President of the Management Commission and amongst its location. Board, Poczta Polska members. The Association celebrates its 20th Anniversary Bringing the Postal Community Closer ! 2013 JAN CEO Forum A memorandum of under- standing was signed between IPC and PostEurop, to further develop the co-operation between the two organisations More than forty top postal on e-commerce based on IPC’s executives welcomed Mr. Michel e-Commerce Interconnect Barnier, European Commissioner Programme (eCIP) framework. for Internal Market & Services as keynote speaker. In his speech, the Commissioner stressed the impor- tance of e-commerce for the growth of the EU economy and its relevance ‘I applaud the postal sector’s contribution as for postal and delivery operators. interlocutor to the European debate, inspiring your teams to help improve daily the services provided to European enterprises and citizens.’ ACCESSIBLE Michel Barnier European Commissioner for Internal RELIABLE Market & Services MEMBER DRIVEN 10 2014 Members appreciated the work done and had the opportunity to engage in a special UPU panel discussion, with ‘Without PostEurop, we do not have a political voice in Brussels.