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Postens Service Och Kvalitet
2012 Postens service och kvalitet POSTENS SERVICE OCH KVALITET Postens service och kvalitet ➜ Fem dagar i veckan, 52 veckor om året delar Posten ut post till alla Sveriges hushåll och företag. Varje vardag hanteras omkring 20 miljoner försändelser. Postens ambition är att hålla en hög service och kvalitet varje dag, året runt. För att klara av detta pågår ett ständigt kvalitetsarbete. ➜ I denna rapport redovisas hur Posten genomför samhällsuppdraget, vad allmänheten tycker om Posten och hur Postens marknadsförutsätt- ningar förändras i takt med att digitala meddelanden används allt mer. ➜ Postens löpande kvalitetsmätning redovisas och analyseras i rapporten. Dessutom redovisas de kundsynpunkter som Posten tagit emot under året. ➜ Förhoppningen är att rapporten ska ge en heltäckande bild över hur brevbäringen fungerar i Sverige och hur Posten ständigt arbetar för att hålla en hög service och kvalitet till alla våra kunder. Innehåll Hög kvalitet – men ökat antal kundsynpunkter ....................................................................... 4 Hela Sveriges post .......................................................................................................................... 6 Den svenska meddelandemarknaden i förändring .................................................................8 En europeisk utblick ....................................................................................................................... 9 Fortsatt digitalisering resulterar i lägre brevvolymer ........................................................... -
Maintaining Rural Retail Networks: Best Practices Abroad and Their Implications for the US Postal Service. Report Number RISC
Cover Office of Inspector General | United States Postal Service RISC Report Maintaining Rural Retail Networks: Best Practices Abroad and their Implications for the U.S. Postal Service Report Number RISC-WP-20-003 | March 25, 2020 Table of Contents Cover Executive Summary ...................................................................................................................................... 1 Observations .................................................................................................................................................... 3 Introduction .................................................................................................................................................. 3 Background: Rural Trends that Affect Postal Providers ........................................................... 3 Government Policies Shape the Size and Mission of Rural Postal Networks .................. 4 Government Subsidies for Postal Retail Services ........................................................................ 6 Strategies to Reduce the Cost of Rural Retail Networks ......................................................... 8 Strategies to Produce More Revenue from Rural Outlets ....................................................... 13 Conclusion .................................................................................................................................................... 16 Appendices ..................................................................................................................................................... -
Measuring the Efficiency Levels of Companies Operating in the European Postal Sector: a Nonparametric Approach
Measuring the efficiency levels of companies operating in the European postal sector: a nonparametric approach 4 February 2020 Name: Robin Kamphorst Registration number: 960903419060 Supervisor: dr. ir. Frederic Ang Chair group: Business Economics (BEC) Study program: Master Management, Economics and Consumer Studies (MME) Course code: BEC-80436 Preface This thesis was written in the second year of the Master Management, Economics and Consumer Studies at Wageningen University, The Netherlands. The research was done under supervision of dr. ir. Frederic Ang, who is part of the Business Economics Group (BEC). This process started in September 2019 and finished in February 2020. The aim of this thesis was to analyze the efficiency levels of companies operating in the European postal sector, to indicate where improvements could be made. A comparison between the efficiency levels of private- and state-owned companies was of particular interest. The data was also plotted against time to investigate trends in the development of the efficiency levels. I would like to thank Frederic Ang for his supervision, as I appreciate the valuable input I got from our meetings. I would also like to thank my peers for their support during this process. Barneveld, February 2020 Robin Kamphorst DISCLAIMER: This report was written by a student of Wageningen University as part of the master programme under the supervision of the chair Business Economics. This is not an official publication of Wageningen University and Research, and the content herein does not represent any formal position or representation by Wageningen University and Research. This report cannot be used as a base for any claim, demand or cause of action and Wageningen University and Research is not responsible for any loss incurred based upon this report. -
Posta Stamps Nr. 39
Posta Stamps No. 39 Faroe Islands February 2019 ...................................... - The Faroese Provisionals of 1919 - V.U. Hammershaimb 200 years - The Moon Landing 1969 - Europa 2019 - Faroese Watermills Test proof The Faroese Provisionals of 1919 The Chair Leg Overprints the overprinted 2/5 øre stamps, the The provisional stamps from 1919, where so-called “chair leg” overprints. lack of stamps made it necessary to over- print stamps to meet demand, are highly The most important functionaries of the sought after among stamp collectors. Tórshavn post office were Postmaster Ras- mus Kristensen Pilgaard (1st June 1917 – It is perhaps an irony of fate that the postal 31st October 1922), postal clerk Andreas impact of the Faroe Islands (in philatelic Ejnar Emil Godskesen Andersen (6th June context) - apart from the English censorship 1917 – 30th April 1920) and postal assistant – was not felt until after World War I. This Laurits Diderik Hansen (1st Novemer 1918 – may be why the situation was underesti- 30th April 1925), later inspector (1st July mated and not given timely consideration 1931 – 31st December 1946). Thus, all those by the Danish postal authorities when they responsible for the functioning of the Tór- decided to raise postal rates as of January 1, shavn post office at the time were Danish. 1919. The new rates were published in Dim- malætting (the largest Faroese newspaper Already in December 1918, Postmaster Pil- at the time) on December 14, 1918. The rate gaard had become aware of the precarious for ordinary letters up to 250 grams went situation. He sent a telegram requesting from 5-øre to 7-øre. -
Union Postale Has Been Reporting News from the International Postal Sector for the Benefit of Stakeholders Across the Industry
Moving the postal sector forward since 1875 MARCH 2011 No 1 IFAD president on remittances E-substitution’s many faces Clipping the wings of revenue loss Isn’t it time you subscribed? Since 1875, Union Postale has been reporting news from the international postal sector for the benefit of stakeholders across the industry. These include regulators, chief executives, operational experts, post-office employees, strategic thinkers, suppliers, academics, philatelists and anyone else with a keen interest in Posts. Help Union Postale celebrate its 135th birthday Moving the postal sector forward since 1875 by joining the ranks of thousands of satisfied MARCH 2011 N o IFAD president on 1 remittances readers. Sign up now for four issues a year of this E-substitution’s many faces full-colour, high-quality magazine in one of seven languages. Private subscribers anywhere in the world can subscribe for CHF50 a year. Special discount rates Clipping the wings of apply to Posts from UPU member countries. revenue loss Fax us your order now on +41 31 350 37 11 or email us at [email protected] with the following details: Name Language version desired: Position English Organization/Operator French Full postal address Arabic Chinese German E-mail address Russian Telephone Spanish Fax Contents Cover story Revenue protection takes centre stage The UPU’s Consultative Committee is helping Posts to stop losing money 12 Feature Electronic substitution: a shifting story A look at the state of research on a game-changing phenomenon 9 People Moving the postal sector -
PIP – Market Environment PIP – Pressure
Bernhard BukovcBernhard Bukovc The New Postal Ecosystem PIP – market environment PIP – pressure Mail volumes Costs Political expectations Organization ICT developments Market expectations Competition PIP – mail volumes > 5 % < 5 % + Post Danmark Deutsche Post DHL China Post Poste Italiane Australia Post Luxembourg Post Correos Swiss Post Itella Le Groupe La Poste Austria Post Hongkong Post PTT Turkish Post Correios Brasil Pos Indonesia Posten Norge NZ Post Thailand Post India Post Singapore Post PostNL Japan Post PIP – parcel volumes - + Mainly due to domestic Average growth rates per year economic problems (e.g. a between 4 – 6 % general decline or lower growth levels of eCommerce) PIP – eCommerce growth 20 - 30 China, Belgium, Turkey, Russia, India, Indonesia 15 – 20 % 10 - 20 Australia, Italy, Canada, Germany, Thailand, France, US online retail sales 0 - 10 Japan, Netherlands, annual growth until 2020 Switzerland, UK PIP – opportunities PIP – some basic questions What is the role of a postal operator in society ? What is its core business ? PIP – some basic questions What is the postal DNA ? PIP – bringing things from A to B PIP – intermediary physical financial information B 2 B 2 C 2 C 2 G PIP – challenges PIP – main challenges • Remaining strong & even growing the core business • Diversification into areas where revenue growth is possible • Expansion along the value chain(s) of postal customers • Being a business partner to consumers, businesses & government • Embracing technology PIP – diversification Mail Parcel & Financial Retail IT services Logistics & Telecom Express services freight PIP – value chain Sender Post Receiver PIP – value chain mail Sender Post Receiver Add value upstream Add value downstream • Mail management services • CRM • Printing and preparation • Choice • Marketing • Response handling • Data etc. -
Posta Stamps Nr. 48
Posta Stamps No. 48 Faroe Islands April 2021 - Cz. Slania 100th Anniversary - ILA / Covid-19 in the Faroe islands - Art: Ingálvur av Reyni - Bishop's Copes ÚTGÁ N· V V U A D A H S G R 12.08.2021 I N Ó T Test proof Cz. Slania 100th Anniversary This year, Posta is celebrating the 100th made fake identity papers for the Polish re- anniversary of master engraver Czeslaw sistance movement. Slania (1921-2005). Slania was born on Oc- tober 22, 1921, in the small town of Czeladz After the war, in 1945, Slania entered the in Poland. Slania is considered one of the Graphic Department at the Krakow Acade- world’s most productive and accomplished my of Arts, where he gradually specialized engravers. He engraved over 1,000 postage in engraving techniques, among them etch- stamps for 32 different countries around ing and copper engraving. the world and became renowned for the precision, speed and sophistication of his Even before his training was over, Czeslaw work. While working on stamps he also en- Slania was employed by the Stamp Printing graved a great number of other works, in- Company of the Polish Postal Administra- cluding banknotes, and was appointed the tion, where he worked for 6 years. Royal Court Engraver of Sweden, Denmark and Monaco. During his lifetime, he re- In 1956, Slania moved to Sweden. At first, ceived a number of honours and awards for there was not much work to be found for his work. this very talented artist, but after a few years, he was hired by the Swedish Postal Already as a child, Czeslaw Slania demon- Administration. -
Engaging Member Countries Involved in the Global Inventory
Introduction December 2009 Dear Journalist, The following press kit is designed to help you better understand the global postal sector, its major players and its environmental activities. The sector is a major industry, employing more than 5 million people and operating thousands of buildings and vehicles around the world. The UPU has recently announced the results of its first global inventory of greenhouse gas emissions produced by postal vehicles and buildings and is committed to helping the postal sector become greener. The inventory is a major step forward. Details are available in the press release included in this guide. The guide is broken down in several sections: • Introduction • Overview • UPU press release on global inventory • Questions and answers • Milestones • Best practices • Raising awareness through philately • Turning a shade of green, cover story from the December 2009 issue of Union Postale, the UPU’s flagship magazine • Media contacts • Where to find photos about the postal sector We hope this guide is helpful as you cover worldwide initiatives to curb the impact of climate change and the negotiations during the United Nations Conference on Climate Change in Copenhagen. If you have any questions regarding the global postal sector, please don’t hesitate to contact me or, for information about the European postal sector, my colleague Cynthia Wee at PostEurop. We are both listed in “Contacts” at the end of this guide. Regards, Rhéal LeBlanc Communications Programme Manager Overview The global postal sector The global postal network is the world’s largest physical distribution network. Every day, Posts deliver billions of pieces of mail processed in thousands of post offices using as many vehicles, motorcycles, airplanes, boats and trains. -
E-Commerce and the Postal Operators
Realising Europe’s potential: e-commerce and the postal operators REALISING EUROPE’S POTENTIAL: E-COMMERCE AND THE POstaL OperatORS / 1 Table of contents Executive Summary 2 Embracing e-commerce 4 A choice of services 6 Prioritising consumer convenience 8 A seamless cross-border service 10 The European postal market fundamentally supports cross-border e-commerce in the EU. We know consumers are increasingly looking online to purchase goods and services – both domestically and across borders. And we know that businesses are expanding their online offerings to capitalise on this trend. REALISING EUROPE’S POTENTIAL: E-COMMERCE AND THE POstaL OperatORS / 3 There is no doubt that the The postal operators are an integral part When it comes to serving our future of Europe is embedded in of the overall e-commerce experience. customers across borders, we Today we offer a vast range of services understand that different markets e-commerce. to meet the needs of all customers, have different needs. Our flexible embracing online and mobile technologies range of products and services is to provide competitive and convenient centred on our ability to interconnect services across Europe. with different providers and cater to local preferences - something we We are supporting SMEs to develop their understand from our extensive network own e-commerce offerings through online of 27 EU operators and 1.4 million platforms and specific web portals and full time employees, linking over 500 are committed to a business model which million people everyday. Moreover, the is able to help drive the cross-border E-parcel group (EPG) has been helping growth of these companies. -
Conditions Specifiques De La Boutique (Particuliers) Chapitre I
CONDITIONS SPECIFIQUES DE LA BOUTIQUE (PARTICULIERS) CHAPITRE I - DISPOSITIONS COMMUNES ARTICLE 1. DEFINITIONS « Abonnement Mobilité (AM) » : désigne le SeL qui permet au Client de faire garder son courrier par La Poste ou de le faire suivre vers une adresse provisoire. « Adresse de courrier électronique » : désigne l’adresse de courrier électronique renseignée par l’Utilisateur lors de la phase de création d’un Compte sur la Boutique et sur laquelle lui sera transmis, notamment, le courrier électronique de confirmation d’Inscription et toute notification ultérieure (alerte, avis de réception, …). « Articles » : pour les besoins du Contrat, désigne les SeL et les Produits. « Avis de réception » : désigne le document généré par La Poste, en charge de l’acheminement de la (LReLN). Lors de l’envoi d’une LReLN le Client opte de recourir, ou non à l’Avis de réception. « Boutique » : désigne la boutique web de la Poste accessible via le Site et qui regroupe l’offre de Produits et de Services en Ligne. « Client » : désigne toute personne physique disposant de la pleine capacité juridique ayant ouvert un Compte sur la Boutique. « Compte » : désigne le compte individuel d’un Client ouvert sur la Boutique, dont la création est une étape obligatoire, gratuite et préalable à l’utilisation de la Boutique en vue d’un achat. Ce compte regroupe les données personnelles du Client et les données relatives à la consommation de ses Articles. Il permet au Client de s’identifier (en saisissant son Adresse de courrier électronique et son Mot de passe) et d’accéder à un espace réservé lui permettant d’utiliser et de gérer ses commandes. -
Alessandra Fratini [email protected]
WebConference on postal, delivery and ecommerce economics and policy 19 May 2020 Summary I. Role of the State/State aid: overview of measures & legal bases 1. Non-aid 2. Compensation of USO 3. Compensation of other SGEIs provided by postal operators or via postal network 4. Pension relief 5. State guarantees 6. Other measures II. Role of the State/State aid in COVID-19 times 1. Temporary Framework: liquidity measures, recapitalisation? 2. FDI screening? 2 Measures&legal bases 1/6 1 Measures not constituting State aid Poste Italiane: remuneration of current account deposited with Treasury (2008, 2019: no advantage); remuneration for distribution of postal saving products (2006: MEIP; 2008: Altmark 4) Royal Mail: 3 loans measures (2009: MEIP) bpost: 2 capital injections (2003, 2012: MEIP) Correos: 3 capital injections (2018: MEIP) Post Danmark: capital injection by PostNord; VAT exemption under Article 132(1)(a) of VAT Directive (2018: not imputable to State) 3 Measures&legal bases 2/6 2 Compensation of USO - Article 106(2) TFUE 1. Poczta Polska: 2006, 2009, 2015 (compensation fund) 2. ELTA: 2003, 2012, 2014 (compensation fund withdrawn) 3. Poste Italiane: 2002, 2008, 2012, 2015 4. bpost: 2003, 2015 5. Correos: 2018, 2020 6. Czech Post: 2018 7. Post Danmark: 2018 4 Measures&legal bases 3/6 Compensation of other SGEIs - Article 106(2) TFUE 3 AnPost: 2002 (counter network) Posten AB: 2002 (basic cashier services) Post Office Ltd: 2007, 2010, 2012, 2015, 2018 (post offices network and over-the-counter access to a set of services) Poste -
Færøerne Tourist Guide 2016
GRATIS FÆRØERNE TOURIST GUIDE 2016 www.visitfaroeislands.com Download vores gratis app FAROE ISLANDS TOURIST GUIDE propellos.dk Kom tæt på oplevelserne Vi gør det nemt for dig: Lad 62°N rådgive om hvordan I får mest ud af jeres ophold på Færøerne – vi klarer også det praktiske. Så kan du roligt nyde din tur. » Fly » Hotel Let us fly you to » Billeje » Sommerhuse the world's BEST ISLANDS » Udflugter » Pakkerejser » Rundrejser » Temarejser » Grupperejser Lad os flyve dig til Færøerne - kåret til verdens bedste øsamfund af National Book Geographic Traveler. din rejse på Vi flyver hele året fra København, Billund, Bergen, Edinburgh og Reykjavik 62n.fo/da og om sommeren også fra Aalborg, Barcelona og Mallorca - direkte til Færøerne. Læs mere og bestil din rejse på www.atlantic.fo Atlantic Airways Vága Floghavn 380 Sørvágur Faroe Islands Tel +298 34 10 10 Signaturfor klaringer: Akvarium Apotek Aktiviteter ....................................................................................................................6 Bank EVENTYRET Bibliotek Hot Spots på Færøerne ......................................................................................... 10 Kort, områder og transport ................................................................................... 14 Bilværksted BEGYNDER HER Biograf Fakta om Færøerne ............................................................................................... 16 Bus GreenGate Incoming - Din rejsepartner på Færøerne Camping Introduktion og temaer Fitnesscenter Færøsk festival- og musikliv .................................................................................18