Focus on Regulatory Agenda Central and Eastern European CEO Forum

June 2010 Issue

Focus on Regulatory Agenda CONTENT Central and Eastern European CEO Forum • NEWS IN BRIEF 2 “What is the importance of the regulatory • The Association 4 agenda and how to influence it?” - that • REGULATORY 4 was the leading question posed to 25 top IAC 4 executives and CEOs from 15 countries EAC 5 present during PostEurop’s own CEO Forum • social environment 7 held in Budapest, Hungary on 14-15 April 2010. • operations 8 • Market 11 At a time of change for Europe, the political and regulatory landscapes are forced to • EUROPEAN PROJECTS 11 adapt to the changing environment. During the conference, participants discussed the • ANNOUNCEMENTS 12 strategic relationships with government and regulators which may directly or indirectly influence how Central and Eastern European Postal Operators evolve towards the future. UPCOMING MEETINGS A selected group of speakers shared their experiences and various internal and external perspectives on the topic to further enrich the discussion.

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CEO Forums Regulatory Affairs

• The PostEurop Central and Eastern • Since 1993, Regulatory Affairs has European CEO Forum is focus on been a key focus for PostEurop bringing together CEOs from across and its members. The strategic • 6-15 JUN - Process Review, the regions and providing them with objective of Regulatory Affairs is to Belarus, an opportunity to discuss pertinent contribute to shaping the European • 12-20 JUN - Planète Timbres” issues which influence the future of and international regulatory the European Postal sector behind environment. Stamp exhibition, Paris, France closed doors. • The European Affairs Committee • 15 JUN - 11th World Mail Awards, • It is also the perfect opportunity to (EAC) and the International Affairs Copenhagen, Denmark meet and network with peers from Committee (IAC) are the two bodies • 15 JUN - World Postal Retail other countries and exchange ideas. in charge of implementing these Networks Seminar, Copenhagen, objectives. Denmark • More info on www.posteurop.org . More info on www.posteurop.org. • 15-16 JUN - Health and Safety WG meeting, Brussels, Belgium • 15-17 JUN - WorldMail & Express Europe, Copenhagen, Denmark Info & Subscription on: www.posteurop.org

If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] / Written, edited and produced by PostEurop A.I.S.B.L. - 34 Boulevard de la Woluwe, B-1200 Brussels - Belgium June 2010 Issue

From The Editor News in Brief

Dear Members and • Moya Greene as New Royal Mail Chief Executive. Royal Mail Group announced Colleagues, the appointment of Moya Greene as Chief Executive. Ms Greene, who will take up the post in the middle of July, is currently President and Chief Executive Officer of Canada First of all, thank Post Corporation. you for the positive feedback and further • The World Mail & Express Europe Conference, which will take place on the 16 & 17 contributions which June at the Radisson Blu Scandinavia Hotel in Copenhagen, boasts a comprehensive helped us further list of high-end speakers from across the world, who will deliver presentations on the develop the new PostEuropNEWS for key challenges that face the industry today and tomorrow. the benefit of our readers. • PostEurop and UPU invest in quality of service. Botond Szebeny, Secretary General of PostEurop, and Edouard Dayan, Director General of the Universal Postal As we draw closer towards more Union (UPU signed an agreement on a multi-year integrated project to improve the markets opening on 1 January quality of mail exchanges in the Eastern European countries at the Postal Operations 2011 therefore, Regulatory Council session in Bern, Switzerland. Affairs remain“ high on the • European Postal Operators were quick to respond to the delivery disruption of agendas of European Postal millions of letters and parcels throughout Europe and internationally when the Operators. therefore, this European aviation crisis caused by the volcanic eruption in Iceland which began on issue of PostEuropNEWS” will focus Thursday, 15 April 2010. on activities addressing regulatory • France Groupe La Poste unveils “Ambition 2015” strategy on 15 April 2010 and affairs. presented its core strategy for the next five years, including higher medium-term profits and express and parcels growth to compensate for an expected 30% decline We have included in this issue in mail volumes. . highlights of various events including the Central and Eastern • Russian Post and Poste Italiane teamed up to develop hybrid mail services and European CEO Forum held in postal financial services in Russia. The two CEOs - Alexander Kiselyov and Massimo Budapest and the high level Sarmi, signed agreements which provide the basis for further productive cooperation conference in Valencia. between the two national postal operators. The cooperation aims at the mutual interchange of experience and bringing in new technological and intellectual In addition, we had the pleasure resources for developing high-tech segments of the Russian postal industry . of interviewing Mr. Kamil Kiljanski, head of postal unit at the European Commission to find out more about him and his thoughts on Postal Liberalisation.

We also received letters from the Continued from front page Budapest surrounded by marvellous Albanian Post and Turkish Post 19th century architecture. who recently underwent process Participants were given plenty of opportunity to share their respective assessments as part of the successful The CEO Forum concluded positively opinions and network amongst peers with a follow-up event to follow Quality of Service program offered in an open and formal atmosphere, later on the year, at the PostEurop to members. behind closed doors. Plenary Assembly. A similar event will be held next spring. Participants We hope that you enjoy this issue This successful premier event was were able to leave just-in-time and looking forward to your hosted by Magyar Posta, in the heart before the travel chaos swooped in feedback and contributions. of the capital - Budapest. Mrs. Ildikó due to the ash clouds coming from Szűts, CEO for Magyar Posta warmly Eyjafjallajökull volcano in Iceland. Cynthia Wee welcomed all guests and hosted a Communications Manager grand dinner on behalf of Magyar Turn to page 3 for pictures of the CEO [email protected] Posta at the historical building of Forum Hungarian Academy of Sciences in

If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] - More info on: www.posteurop.org June 2010 Issue Central and European CEO Forum

Speakers clockwise: Bernard Damiens (Chair- man, PostEurop), Ildiko Szuts (CEO Magyar Posta), Robin Nuttal (Partner McKinsey), Elmar Toime (EToime Consulting).

Top: Emir Hajric (Dep CEO, BH Posta), Milan Dunovic (Head of International Postal Operations, BH Posta) and Johnny Thijs (CEO Belgian Post) during the forum. Right: Aivar Veiss (Board Chairman, Latvijas Pasts) and wife arriving at the formal dinner Below Marcela Hrda (CEO Ceska Posta) and Milen Kerenedchiev (CEO, Bulgarian Post)

Visit Our Photo Gallery: www.posteurop.org/ceoforumphotos

Listening Endorsed by PostEurop Management For more sessions on the Board, a series of listening sessions information new posteurop in the form of workshops will be on the new organised tentatively by region for PostEurop corporate member representatives beginning 23 corporate governance June till 6 July 2010. governance model and These workshops conducted by participation As the postal industry PostEurop Chairman, Bernard on listening evolves, PostEurop Damiens and Secretary General, sessions please evolves with it. The new Botond Szebeny will further contact PostEurop Secretary General, corporate governance introduce the plans related to the Botond Szebeny (botond.szebeny@ new corporate governance model posteurop.org) model – a development and allow members to participate in of the Vilamoura strategy discussions during this developmental SCHEDULED implementation is aimed stage. The outcome of these listening sessions will be communicated during Nordic Countries: 23 June in Stockholm Western Europe: 29 June in Brussels at better supporting the upcoming PostEurop Plenary in Central & Eastern Europe: 6 July, Vienna PostEurop members today Vaduz, Liechtenstein and a decision and in future activities. will be taken by all members.

International Affairs In preparation to the next UPU Committee (IAC) Strategic Conference, members decided to prepare PostEurop UPU and Restricted contribution paper which will be drafted by De Post/La Poste Unions working Belgium and all members were grioup meeting in asked for their contributions. Warsaw Yves van Onsem (PostEurop) updated UPU and Restricted On 8 April 2010, 23 active Unions Working Group delegates representing 17 members on the latest postal operators and PostEurop developments concerning cooperation between PostEurop representatives met at the UPU Participants were also informed about and Restricted Unions Working and UPU and activities carried out the outcome of the joint meeting of under the framework of UPU Regional Group meeting held in Warsaw. Letters and Parcels Working Groups Development Plan. which was held in March in Rome, The main focus of the meeting was where proposals to amend Letter on the preparation to the upcoming Post and Parcel Post Regulations annual session of UPU Postal were discussed in detail. The list of Operations Council (POC) in Berne. proposals was presented and sent out to Members after the meeting and Besides the reports on the they were asked for their opinions on developments in POC Committees the proposals. and Joint CA/POC Committees, group members discussed also strategic Additionally, a debate was held on topics related to the reform of the how to proceed with the reform of the Union and UPU Strategy. Union issue and it was decided to form a small working group which will focus on this issue.

European Affairs session in an open and highly constructive environment which continued during Participants also had the opportunity Committee (EAC) lunch. Members appreciated discussions to listen-in on two new postal act as well as the opportunity to get-to-know implementation case studies: in Austria Postal Directive both guests. and France with key learning, followed by Working Group met in a valuable discussion and take-away. Brussels Mr. Kiljanski informed participants of a High level conference of the European The meeting concluded with further Commission to be held in Valencia on discussion and action points relating Regulatory experts from 23 postal 329/30 April 2010 (Spanish presidency of to CERP and the WIK studies for the organisations met during the PostEurop the EU) in which European Union officials European Commission. Indeed, a position Postal Directive Working Group will meet with Ministers, regulators paper on the recent WIK study on the meeting held in Brussels on 10 March and industry officials to discuss the role of regulators in a more competitive 2010. Chaired by Mr. Joost Vantomme, postal regulatory agenda and economic market has been adopted by PostEurop the objective of this meeting was to developments in light of the broader and has been voiced to the various ensure continuance of an effective digital agenda. relevant stakeholders. dialogue amongst members. Hence, participants were able to provide and share regulatory and legal development updates on activities affecting the postal directive. The PostEurop extranet provides members with the means of regular updates with regards to implementation of the new directive to respective national law.

Members also had the opportunity to meet two key members of the European Commission being the new head of postal unit, Mr. Kamil Kijlanski and administrator, Dr. Robert Pochmarski during the meeting. Both guests were invited to present and participate in an interactive

Interview with new role and his expectations on Kamil Kiljanski, the postal directive. Head of postal unit Q I understand that you are new to this role. Can you tell me a bit about at the EUROPEAN your background? Commission My academic background is economics, Following the PostEurop Postal but I also did an LLM in EU law at King’s Directive Working Group meeting College London. After graduation I worked held on 10 March 2010 in Brussels, for 3 years in the City as a senior economist we were able to conduct a one- for a microeconomic consultancy, LECG. After that, in 2003, I joined the newly on-one interview with Mr. Kamil created Chief Economist Team at DG Kiljanski, new head of Postal Unit Competition where I stayed for 6 years. for the European Commission. We asked some candid questions Continued on the next page to find out more about him, his

Continued from previous page wider discussion and reflection. Barosso? Postal operators are doing so already - by Q I understand that you held Q What are your expectations from supporting a sustainable growth based on the position of economist at DG PostEurop and in particular the Postal innovation and also by their contribution Competition. What attracted you Directive working group? to a greener growth and economy. Postal accepting the challenges at DG Markt? PostEurop’s members are key players in reform in general and market opening in the EU postal market. An open dialogue particular has never been an end in itself. One should welcome change. After 10 between them and the Commission, and This reform has the objective of promoting years of being an economic analyst it was in particular with the Postal Directive the sustainability and modernisation of time to try out some managerial roles. group, is important to address the core the postal, and indirectly many others, And postal is a network industry where regulatory challenges posed by the sectors. competition is still in an experimental implementation of the Postal Directive, stage, so that sounded like a sensible fit to by also taking into account the changing Q If you had an opportunity to deliver my telecom and antitrust experience. market and technological environment. an important message with regards to Postal Liberalisation to all our Q As a Belgian resident, how do you Q How involve would you like to be in members, what would you say? view the “postal service” in Belgium the ongoing dialogue between postal The path of innovation, high quality and and across Europe? operators? focus on the consumer on which many My postman remains very kind to me so As you know postal reform has been postal operators have embarked is the I guess he does not know I had changed a process of great transparency, right one. It is European postal operators jobs. My letters are mainly utility bills, so participation of all stakeholders and broad that are the most performing and only my children remain excited to open consensus in the European Parliament efficient in international postal context. our post box. Though I also get my ‘mail and the Council - the EU legislators. We Universal service in the EU has the highest moments’ with parcels I ordered on-line. intend to continue this transparent process quality and in Europe the adaptation Sometimes these are left in mysterious also in the implementation phase. We to the changing communications places next to my porch, so it all turns into are, therefore, meeting postal operators environment is the most advanced. This a family treasure hunt. Unless it rains and and other stakeholders regularly and I can confirms that those who have started there are books in the parcel, that is... only welcome this transparent and open reform early are not only ready for a dialogue. liberalised environment, but also to meet Q How do you view the postal market the challenges we are facing in today’s from an economist perspective? Q In your opinion, what are the key economy. Economist should not view it differently challenges that Universal Service than consumers and business experts: Providers (USPs) face with e-economy? Q In preparation for full liberalisation, a labour intensive network industry, I would be well advised not to prescribe what is your advice to our postal SGEI, in a need to reinvent itself in view operators how to conduct their business in members? of electronic means of communication. a changing communications environment. As said postal operators do not need an Personally, I place a lot of hope in the For all postal operators and universal advice from me how to conduct their innovation that new entrants might service providers the “e-economy”, as business and how to design their business bring. And I am less focused on theoretical you call it, presents new opportunities model. Everybody has understood modelling whether entry is possible and (electronic commerce delivery), while at the that the real threats for postal services where it is likely. So, to use the jargon, same time they have to confront effects today are not open markets but the I could do with more Hayek, and less of e-substitution for letters. From our non-adaptation to the new means of Walras. perspective it needs to be assured that as communication. Past solutions are not regards regulation there is a level playing appropriate for the present or the future. On Postal Liberalisation field for all and even more important that So the only message I could risk is: Q How well do you know PostEurop? European citizens are getting best possible Go forth and experiment I am getting familiar with the work of delivery services especially in view of PostEurop through the activities and emerging e-commerce market. with different business contacts the Commission has directly with models! PostEurop or indirectly with its individual Q How can postal operators better members. I believe its role and work is support the new Commission 2020 Thank you Mr. Kiljanski for your time very important in terms of useful input for strategy, released last week by Mr. and valuable insights.

EAC meeting in Monitoring bulletins have been issued the EAC. and presented on digital services, brussels data and consumer protection, In addition, the team welcomed standardisation and on financial guests, Mr. Reinhart Fischer, chair of The European Affairs Committee services. PostEurop’s Customs working group (EAC) brought 30 regulatory and Mr. Dominique Bailly, chair of experts representing 23 postal The EAC also adopted a position the Social Dialogue Committee. Mr. operators in Brussels on 6 May paper on the draft directive on late Fischer brought the group’s attention 2010, under the new vice Chair payments enabling to voice the to the modernized European customs Mr. Joost Vantomme, acting also PostEurop position vis-à-vis some code and in particular, the role and as Chair. amendments tabled at the European challenges for postal operators. Mr. Parliament which would restrain our Bailly, brought the group’s focus on Botond Szebeny, PostEurop Secretary members from commercial flexibility another matter of rising challenge – General presented an update of in payment terms and conditions, and the social regulation for the European latest association activities as well pertinent issues including the way postal sector. Guest speakers helped the upcoming discussions on the forward for VAT and the WIK study. foster better understanding amongst new Corporate Governance model EAC members present through for PostEurop and its relevance to Participants had dialogue on activities running parallel all members concerned. Members the opportunity within the PostEurop community. are invited to the listening sessions to meet Mr. happening in June - July 2010. François Arbault, The meeting concluded with a member of proposal of framework to meet EAC working groups continued to the cabinet of the consultants for the European discuss noteworthy developments Commissioner Commission to report on the external in the areas of VAT, postal directive Barnier in charge of i.a. postal services. dimension of the European postal application, WTO, aviation security, Mr. Arbault presence and willingness policy (WIK Consult & Jim Campbell). transport and energy and finally to participate during the dialogue was services of general economic interest. greatly appreciated by members of

CO2 REporting how and where to collect relevant data High Level Conference as well as explanations on the right campaign in Valencia indicators to use for the postal sector. Moreover, PostEurop will The Greenhouse Gas • At the High level conference of guide members with a Reduction Programme the European Commission held in CO calculation tool and launched its third CO 2 Valencia (Spanish presidency of the 2 additional guidelines. Ernst Reporting Campaign on 22 EU) on 29-30 April 2010 in which and Young will continue to March 2010. For the first Mr. Bernard Damiens, Chairman support in the verification of time ever, the 26 Postal of PostEurop represented the the members’ Greenhouse association. The conference offered Operators participating in gas emissions. In 2010 the the possibility for the Commissioners the programme, will follow external verification result in Barnier (internal market) and Almunia a common methodology a public assurance report to (competition) to take stock of the jointly shared between provide external visibility on postal regulatory and economic Universal Postal Union developments. Speeches and panels progress of members’ data (UPU), International Post were held by various ministers, quality. Corporation (IPC), and regulatory people and operators PostEurop: the Greenhouse Gas Inventory where questions on recent issues For more information on the CO2 Standard for the Postal Sector. were raised such as e-commerce, Reporting Campaign and GHG Iventory digital economy and the international Standard for the Postal Sector, contact This methodology, based on the previous dimension of postal policy. Speeches Michele Menghini (michele.menghini@ PostEurop CO Protocol, provides of Commissioner Barnier and Almunia 2 posteurop.org) can be found on europa.eu information on quantitative reporting,

environmental In addition, the group also discussed experience the Poste Italiane “green” and proposed two new European Union projects through test-driving the Free working group projects; Eco-driving and Green Cities. Duck electric quadricycle, and watched SEMInar in rome a demonstration on how these vehicles The PostEurop Environment working are recharged using “green stations” in On the 17-18 of May, Postal group had agreed on adopting a which electric recharging points were use challenging agenda to further explore photovoltaic modules. operators experts launched new green initiatives for the European actions for the Environment postal business. working group during an intensive two-day seminar hosted A guest speaker from the transport by Poste Italiane. Looking at the and mobility section from Rome way forward for the Greenhouse municipality was also present to Reduction Programme, the group help initiate discussion with postal explored new areas of interest operators present to play an active including Urban mobility, Bio- role in ‘greening’ cities. diversity and Carbon Offsetting. Participants of the seminar had the opportunity to directly

terminal dues Bureau of Universal Postal Union (UPU) Ms. Marinela Lita. The Terminal Dues Model was discussed forum after the presentation by Mr. Stefan Tobias The Director General of Ukrposhta, Mrs from Royal Mail and the Quality of Service The Terminal Dues Forum held 17- Tayisiya Zamkova, opened the meeting Link presented by Mr. Fabrice Gribling 18 March its first meeting in 2010 and welcomed the delegates to Kyiv. The from La Poste, France. Mr. Jörn Allardt from in Kyiv, Ukraine. The meeting meeting started with a brief presentation Itella, Finland also presented some ideas was chaired by Mr. Jan-Erik by the chairman about the history of which had been discussed by the Nordic Leistedt from Swedish Post, with Terminal Dues. Terminal Dues Group within the frame of participation from 23 Designated Nordic Postal Union. The main focus of the meeting was the Operators. ongoing progress to improve the future Moreover, Mr. Fredrik Andersson UPU Terminal Dues system. The ambition from Swedish Post gave the group a For the first time, RCC countries were of the meeting was to give the DOs a presentation about the work within UPUs invited to a Forum meeting, and delegates possibility to discuss and put questions to Product Development and Marketing from Azerbaijan, Georgia and Kazakhstan the chairs of the different bodies working Group. were present. In addition, the group in this field. The participants took that welcomed Posten Åland, from Åland opportunity and The meeting approved the proposed Islands at their first forum. there were fruitful Working Plan for the Forum. The and important next meeting will take place in Vaduz, It was also for the first time interpretation discussions Liechtenstein, on 12 October 2010. between English and Russian were made regarding this available. PostEurop was represented by complicated matter. The idea to invite the RCC countries Ms. Maire Lodi and from the International was well received and thanks to the Mr. Björn Arni from interpreters, the discussions went Swiss Post commenced with an overview smoothly. The chair will consider having a of the work within Committee 1 of POC similar arrangement for the meeting next followed by Mr. Marc Paingt, the chairman spring, which will be held before POC 2011. of the Terminal Dues Group (TDG), presented how the work is organised and the progress of the work to date.

the new advanced Posts risk not only the leadership in the AESForum to focus on, a questionnaire markets they operate, but also their mere was prepared and sent out to a great electronic survival. number of Posts with more 20 responses solutions forum received. The group then decide to revisit the In past years Information format and contents These answers will of the IT Forum in enable PostEurop to Technology (IT) working group at the past years to select a number of PostEurop organised once a year, better match the interesting topics to an event called the “IT Forum”, needs of PostEurop be addressed during where experiences (as well as members. Therefore, the next AESForum knowledge considered useful for the former “IT which is expected the postal business/activity) from Forum” is now to take place during several Postal Operators and called “Advanced the second half of other organizations were shared Electronic Solutions September 2010. amongst PostEurop members. Forum” – this is not a mere cosmetic Nowadays, due to the challenges posed operation and by liberalisation, substitution effect and intends to go privatisation, the role of ICT is becoming beyond technical aspects and embrace For more information on the new AES greater than ever before in ensuring ICT powered business/postal solutions. Forum contact Joao Melo (joao.m.melo@ a successful Postal business. Without ctt.pt) adequate ICT to support innovative postal In order to clearly identify the areas solutions (service and products), most that PostEurop members would like this

As part of the pilot project on also the fruitful cooperation with the Albanian Post sh.a expressed their Quality of Service under the Joint PostEurop and the UPU. gratefulness for this collaboration and Declaration signed between thanked the managers of PostEurop This collaboration has been extended for their support and contribution in PostEurop and Universal Postal to the highest levels of management enhancing the quality of services in Union (UPU) in Bled, Slovenia in recent years and Albanian Post sh.a Albanian Post. (October 2009) based on the appreciated the audit recommendations new 2009 – 2012 UPU Regional of PostEurop managers from October The regular exchange of experiences Development Plan (RDP) for 2007 till today. through training, meetings and the countries of Europe and identifying best practices in These recommendations are formed at working processes between postal CIS region, the first process the company’s development strategy, as administrations, would build assessment was carried out in key objectives in the field of improving bridges that will extend into areas Albania in the last week of March. the quality of services specifically in of cooperation at all levels and will Here is a letter from the Albania pursuit of three key projects: help regularise the service standards after the process assessment. • Quality Program between countries. • Routing Management Project • Project of Logistic J+ 1 The Albanian Post Letter from Albanian Post -A Collaboration and support to Albanian Post sh.a increase the performance of appreciated the support as a result of collaboration in Albanian Post sh.a in postal the context of evaluation market. of the work done, constructive debate, The achievements of Albanian Post sh.a exchange of information in the field of quality services during and experience, performed the last five years are not only on the periodically by PostEurop managers. hard work of staff and the employees but

Letter from Turkish Post significantly in practice to the works As a result of the quality of service - Committed to Quality Man- carried out in Turkish Post’s work measures, country facts such as places. Reports on the proposals and geography, population and inter- agement projects which were not carried out regional differences are important by the Turkish Post will be further considerations and the Turkish Post In today’s world increasing evaluated. will continue to make the necessary competitive atmosphere and improvements in order to reach the growing number of the actors in In addition to the process review European quality standards (D+3 %85). the market, quality management remains an important issue in order to meet customer needs. Therefore, for Turkish Post quality management remains a top priority.

In 2007, PostEurop team submitted 34 proposals and 3 projects prepared by 15 experts from 8 different countries in the Process Analysis Study in which Turkish Post participated in.

The final stage of these studies being and the process assessments itself, Left to Right: Nuri Muhammed POLAT “AVPİM” re- PostEurop’s operational studies, gional director sorting & delivery, Hüseyin ÖZTÜRK the process assessment performed director of section at post and telegraph depart- on Turkish Post held in İstanbul meetings and workshops continue to ment (General Directorate of Turkish Post ), Karsten between 22-26 March 2010 with the bring added value to the Turkish Post Oebro, PostEurop audit manager, Enver SÜZER, administration and help improvement. İstanbul european side assistant regional director, participation of PostEurop Audit Maire Lodi, PostEurop operations manager, İclal Manager, Mr. Karsten Obro and Monitoring sorting centres and DERELLİ assistant expert at international relations Operations Manager, Ms. Maire Lodi. exchange offices in developed countries depertment (General Directorate of Turkish Post) will also be beneficial to learning and Hürriyet YANTİRİ expert at post and telegraph During the process assessment period, department (General Directorate of Turkish Post) these two expert experiences and their members. technical knowledge have contributed

posteurop and between PostEurop and UPU in Bled, and PostEurop know-how to improve the Slovenia (October 2009) based on the new Quality of mail exchange in the designate universal postal 2009 – 2012 UPU Regional Development countries in an integrated manner. The union (upu) invest Plan (RDP) for the countries of Europe joint project, will lend technical and and CIS region, and demonstrates logistical support to the introduction of further in quality further commitment between the two modern technologies, quality evaluation of service systems and tools for improving the quality of service, further PostEurop and the UPU signed enabling sharing of best practices and transfer of knowledge from an agreement on 30 April 2010 Western European countries. to improve Quality of Service

improvement via an integrated The project will begin in August regional approach in several 2010 with a workshop in Fyrom. South Eastern Europe countries including Albania, Bosnia & For more information please Herzegovina, Bulgaria, Croatia, contact PostEurop Project Montenegro, Romania, Serbia, Manager, Antonino Scribelitto FYROM and Turkey. organisations. ([email protected])

This is the second project implemented The aim of the project is to promote under the Joint Declaration signed synergy, bringing together UPU’s expertise

Green Actin postal participants together and further discuss to properly acquire the necessary the structure of the new PostEurop project knowledge, skills and mind-set to achieve civil society (gaps) – GAPS. The project will act as a means of the objectives. project bridging the gap amongst public postal operators in the beneficiary countries After fruitful discussions, the PostEurop Follow-up to the successful through developing strong regional European Project team were able to partnerships. The target members include further put together the proposal and Pro-Actin project, the European Posta Srpske (Bosnia and Herzegovina), submit the required documents on Commission DG Enlargement Makedonska Posta (Macedonia), Public time. Outcome of this submission will be under IPA – Socio-Economic Enterprise of PTT Communications Srbija communicated later this year. Partnership Programme initiated “Nezavisnost” (Serbia) and Turkish PTT a new call for proposals for civil (Turkey). The scope of the project will For more information please contact society projects which meets also extend to involve trade unions (UNI PostEurop Project team: Antonino their objectives to strengthen the Europa Global Union) and Environmental Scribellito (antonino.scribellito@ Western Balkans countries and European Associations. posteurop.org) or Waqas Ahsen Turkey in view of their accession ([email protected]) to the European Union. In light Another key objective of the project is of these objectives and the postal to improve and increase networks and sector, the Green Actin Postal quality of Civil Society Organisations civil Society (GAPS) project was (CSO) services, increase cross-border cooperation, share expertise, networks formed. and bring about common EU values.

PostEurop organised the GAPs project Training and information tools will be preparation meeting on 8 April 2010 in developed within the framework of Brussels amongst target members. The this project to enable target members main goal of the meeting was to bring all

leonardo da training expert network to anticipate competences for current and future About the Leonardo Da vinci partnership jobs within the postal sector during Vinci Program project - training changing times. The group aims to: • Leonardo da Vinci is a European partnership for a • Develop trainings in the identified programme dedicated to lifelong changing post areas vocational training which aims • share best practices and results at promoting and facilitating the • promote initiatives in the area of exchange of best practices between Following the preparatory visit training managers. It is a way to organised in November last anticipated needs • promote development of skills within develop new tools and training year, the Training working group methods in order to extend their use the sector managed to put together their more widely in Europe. • This Leonardo da Vinci programme proposal and made a formal Project partners include PostEurop, submission to the European for vocational education and training Bulgaria, Croatia, France, Germany, offers a wide range of activities Commission for Leonardo da Vinci Hungary, Malta, Portugal, Romania, including mobility, partnership, programme. This proposal is now Spain, Switzerland and Turkey. innovation transfer and thematic being considered by the European networks. This partnership project Commission and results will be For any additional information please was chosen as it fulfils the objectives communicated towards middle of contact: Nathalie Ganzel (nathalie. of the Training working group which this year. [email protected]) or Antonino aims at developing and facilitating Scribellito (antonino.scribellito@ inter-company cooperation. • For more information please visit the posteurop.org) The objective of the project is to European Commission website (ec. create an efficient and innovative europa.eu)

useful links ANNOUNCEMENTS

SOCIAL ENVIRONMENT Moya Greene was appointed as the new Chief Executive of the Royal Mail Group on 27 May Greenhouse Gas Reduction 2010. Ms. Greene, who will take up the post in www.sustainablepost.eu mid-July, is currently the Chief Executive Officer Green Post of Canada Post Corporation since 2005. Prior www.greenpostproject.eu to joining the CPC, Ms Greene held senior roles Social Dialogue at companies including Bombardier and TD www.postsocialdialog.org Bank. At CPC, Ms. Greene has led a wide-ranging Leonardo da Vinci Programme transformation programme to increase quality of ec.europa.eu/education/lifelong- learning-programme service and efficiency across the organisation.

PUBLIC AFFAIRS NEWS Elta’s New Top Management

DODS Panagiotis Vournas was appointed new Chairman www.dods.co.uk of ELTA’s Board of Directors, as well as the new EurActiv Chairman and CEO of KEK-ELTA S.A. (Hellenic Post www.euractiv.com S.A.’s Vocational Training Center) on 19 March 2010 Europarl TV following approval of the competent Parliamentary www.europarltv.europa.eu Committee and subsequent General Meeting of European Agenda ELTA’s shareholders. Mr. Vournas holds a degree www.european-agenda.com/news in Architecture and has profound knowledge of the EU Observer euobserver.com telecommunications and postal market EU Politix www.eupolitix.com European Voice www.europeanvoice.com Christos Varsamis was appointed the new CEO IIEA of Hellenic Post- ELTA S.A. Mr. Varsamis holds a www.iiea.com/news degree in Electrical Engineering and Computer Engineering from the Aristotle University of PUBLIC AFFAIRS BLOGS Thessaloniki and has extensive experience senior management experience. Prior to his BlogActiv appointment, he was dealing with merger and blogactiv.eu acquisitions, as well as business re-organisation and development of re-engineering and recovery plans.

Mr. Ievgen ZAIATS was appointed as Acting Director General of Ukrainian State Enterprise of Posts “Ukrposhta” on 7 April 2010. Prior to Ukrposhta, Mr. Zaiats held executive position posts in Dnipropetrovsk city and Dnipropetrovsk www.posteurop.org region executive authority bodies and local self-government.

Written, edited and produced by PostEurop Editor-in-Chief: Cynthia Wee Translator: Noella Thibaut Contributors: Waqas Ahsen, Nathalie Ganzel, Jan-Erik Leistedt, Maire Lodi, Joao Melo, Wieslawa Mazarska, Michele Mengini, Hüseyin Öztürk, Joost Vantomme, Antoino Scribellito