The Lufthansa Technik Group Magazine 5.2018 September/October

AVIATAR The digital TechOps platform A whole new dimension for aircraft maintenance and the entire aviation industry

MRO Europe Customer portrait Innovation and technology “Well positioned Like Swiss Engine wash for the future” clockwork going greener Georgios Ouzounidis depicts Supporting Swiss International New dry ice cleaning Lufthansa Technik’s Air Lines’ special approach with process is ultra-fast strengths in its core market. tailored services and leaves no residue.

2 | Content Lufthansa Technik Connection 5.2018

AVIATAR – the digital TechOps platform Lufthansa Technik’s independent and open digital platform Digital Fleet Solutions breaks ground to a whole new dimension for aircraft maintenance. • AVIATAR: 4 The digital TechOps ­platform • Various apps: 6 The digital world of AVIATAR • partsMate: 8 Smart asset optimization • Skeyos: New digital 10 marketplace for components

Corporate sales 4 • Interview with Georgios Ouzounidis: 12 “Well positioned for the future”

Customer portrait • Swiss International Air Lines: 14 10 Like Swiss clockwork Original Equipment Innovation • Competence center: 16 Everything radomes

Employee portrait • Bea Rehberg: 18 The new digital marketplace Always receptive to new things As a new global online marektplace for components, Component services Skeyos intuitively brings purchasers and suppliers together. • MORE: 20 Component availability guaranteed

Innovation and technology • Cyclean®: 22 Engine wash going greener 22 • Engines and components: 24 New Additive Manufacturing Center

Lufthansa Technik Group • Lufthansa Technik Sofia: 26 A very special farewell Engine wash going greener Categories With the use of dry ice pellets, Lufthansa Technik has • News 3 advanced its Cyclean® Engine Wash to another level. • Personalities 27 • Events 27 • Products and services 28 A very special farewell • Contacts 30 At Lufthansa Technik Sofia 20 sprayers turned a retired airliner into a unique work of art. Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Juan Diego Diaz Acena · Database management Editorial production Editorial office: Flightlines, Hamburg Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG 26 Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 5.2018 News | 3

Oslo Hamburg Seoul

Hanoi

São Paulo

Component support MoU with Norwegian 158 new trainees A350 APU support for Avianca Brazil for CFM56-7B services start their training for two Asian airlines

Total Component Support // Total Engine Support // The Technical training // 158 young APU services // Two major The Brazilian airline Avianca Norwegian Air Shuttle Group people are now starting either Asian airlines entrusted Brasil and Lufthansa Technik and Lufthansa Technik have traditional or dual-study training Lufthansa Technik with the have signed a comprehensive signed a Memorandum of programs with the Lufthansa technical support for the Total Component Support Understanding to extend an Technik Group. In parallel, the HGT1700 auxiliary power units (TCS®) contract, which covers existing Total Engine Support selection process for 2019 is (APU) of their A350-900 fleets. the repair and overhaul of com- (TES®) contract with Lufthansa already underway. All told, South Korean carrier Asiana ponents for the fleet of Avianca Technik ahead of time. The Lufthansa Technik in Germany Airlines signed a ten-year, long- Brasil. The fleet consists of agreement covers all-inclusive will now be home to 582 young term contract for the HGT1700 Airbus A320 family aircraft and services for the CFM56-7B people on their way to profes- APUs of its planned fleet of 30 A330 long-haul jets. Component engines powering the airline’s sions in technical aircraft A350-900 aircraft. The ser- support of the Airbus fleet will current fleet of 115 Boeing services or aircraft logistics. vices will be provided within be ensured through a home 737-800 aircraft. Beginning in 2019, Lufthansa the framework of an exclusive base stock to be established in According to the MoU, Lufthansa Technik intends to nearly dou- time and material agreement São Paulo, Brazil. Technik will cover all planned ble the number of training slots and have started in August In addition, Lufthansa Technik and unplanned shop visits for in Hamburg and Frankfurt over 2018. All repairs will be per- will support Avianca Brasil in the next five years at its highly a period of several years. This formed in the workshops at the build-up of in-house capa- dedicated CFM56 engine shop decision was made on the basis Lufthansa Technik’s headquar- bilities, for example for the in Hamburg, Germany. The of the company’s good eco- ters in Hamburg, Germany. maintenance and repair of A320 extended agreement will also nomic development and the Vietnam Airlines also entrusted emergency slides and other cover a far-reaching engine fact that many of its employees the maintenance of its HGT1700 safety equipment. As part of the lease management. Lufthansa will soon reach retirement age. APUs to Lufthansa Technik contract, Lufthansa Technik will Technik will secure the leasing Several subsidiaries are once and signed an exclusive time also oversee the production of of spare engines for Norwegian again increasing their trainee and material contract. The the A320neo aircraft Avianca to ensure there availability numbers as well. national carrier of Vietnam will Brasil has on order. during peak overhaul periods. The percentage of women operate a fleet of 14 A350-900s. Frederico Pedreira, Chief Exec- The contract will also include among the new trainees Lufthansa Technik is the official utive Officer from Avianca Brasil, the regular employment of amounts to ten percent this warranty station and partner of said: “With Lufthansa Technik Lufthansa Technik’s proprietary year, which is three percentage original equipment manufacturer we have secured the support Cyclean® Engine Wash. points lower than the year Honeywell for the maintenance, of a global player in technical Lufthansa Technik has been before and also below the repair and overhaul of the aircraft services, whose experi- maintaining Norwegian’s average of the past five years. HGT1700 APU. The German ence and reliability we highly CFM56-7B engines since the Lufthansa Technik will keep an company has a vast experience value. Lufthansa Technik is also fleet introduction of the Boeing eye on this development and in APU overhauls and value- the best partner for our new 737-800 in 2008. In addition to continue its efforts to win over adding engineering services. A320neo fleet.” // the current engine agreement, women to future-oriented Lufthansa Technik is also Lufthansa Technik also supports technical professions. // continuously collaborating the 737-800 fleet of the Norwe- first-hand with the manufac- gian Group with a range of other turers in the improvement of services, including extensive repair processes and related airframe maintenance. // technologies. //

Stay up to date! Customer Newsletter // Lufthansa Technik’s online customer newsletter Connection Flash supplements our popular ­bi-­monthly Lufthansa Technik Group ­Magazine Connection with www.lufthansa-­ first-hand news on innovative technologies and developments, new services and offers, and technik.com/­ future events. // newsletter 4 | Digital Fleet Solutions Lufthansa Technik Connection 5.2018

The digital TechOps ­platform

AVIATAR, the independent and open digital platform developed by Lufthansa Technik, breaks ground to a whole new dimension for aircraft maintenance and the entire aviation industry. ­Combining profound engineering knowledge with aircraft maintenance and technical operations (TechOps) data as well as substantial analytical expertise, the “digital twin” AVIATAR bridges the digital and physical world.

nnovative technologies for digitalization are chang- ing the world in an unprecedented way. The avia- I tion industry is no exception. In the digital world, airlines face several challenges. The newest-technolo- gy aircraft, such as the Airbus A350 and the Boeing 787, generate 50 times more data than older types. The rapidly increasing data volumes must be evaluat- ed and analyzed and only those equipped with the right tools will be able to survive in the market of the future. “The complexity of today’s digitalized aircraft and its operating environment is so high that you need a holistic approach. That’s why we decided to develop a big data platform for digital cooperation within the entire aviation industry,” says Dr. Johannes Bussmann, Chief Executive Officer of Lufthansa Technik. “AVIATAR The platform is open to other suppliers of aircraft now allows owners of big data such as operators, services. An SDK (Software Development Kit) that OEMs, MROs and lessors to take advantage of inno- allows the whole aviation industry to develop and vative solutions and business models building on data connect their apps within the AVIATAR ecosystem in science.” Together with the MRO provider’s own sta- available for third parties. This way, AVIATAR presents tistical know-how, leading technical capabilities and the industry with an invitation to take advantage of a experienced people, Lufthansa Technik has created a truly open platform established by operators and third digital twin of the aircraft. AVIATAR establishes a link parties. between the digital and physical worlds, giving opera- As a result, AVIATAR offers an extensive variety of tors real-time access to all relevant aircraft data for digital solutions and services by combining numerous their entire fleet and, together with their MRO partners, apps in one platform (see overview page 6). While access to data analytics. each single app provides value in its stand-alone version, it is the interplay of those apps that create Co-creating on an industry platform the unique value proposition for the individual user. It transforms the most common TechOps and mainte- “We believe that no one in the industry can do this nance pains – e.g. unscheduled maintenance events, alone and have therefore developed a platform model high cost from non-routine events, an increased num- that creates value through the interaction of all those ber of transitions, component removals and paper- involved,” underscores Frank Martens, Senior Director based MRO documentation – into gains: optimized Sales, Digital Fleet Solutions. “The applications, some maintenance processes and supply chains, safer and of which are being developed in a co-creation process more reliable operations with less interruptions, with airline customers, establish new ways of collabo- reduced consequential cost as well as full transpar- ration that differ from traditional procedures.” www.aviatar.com ency, access and control of data. Lufthansa Technik Connection 5.2018 Digital Fleet Solutions | 5

TechOps optimization with AVIATAR

+ Increased aircraft availability, less irregularities + Efficient management of troubleshooting events + Real-time technical operations overview + Designed for fleets with multiple aircraft types and AOCs + One screen and single sign-on for all apps

Scan the QR code to see a video about AVIATAR www.youtube.com/ watch?v=5S0ws6NVQIM

The platform is growing fast. Launched in mid-2017, there are now nearly Lufthansa Technik goes digital 1,000 airplanes live on the platform, and around ten operators, including the Lufthansa Group and the low- // Digitalization is not important because everyone cost carrier Wizz Air, have already signed up for AVIATAR. is talking about it, but because it will transform In addition, several airlines have chosen the QuickBoard- business models and whole industries. This also ing solution to test the AVIATAR core functionalities as applies to the aviation and MRO industry. Lufthansa well as the look and feel of the user-friendly platform for Technik took on this challenge early on and airline TechOps. The creation of the new digital business approached the digitalization of its products and models offered by the partners of AVIATAR will change services in a stepwise process. the entire aviation industry. “We ultimately see AVIATAR Firstly, the MRO provider is digitizing its core – as an operating system for aviation,” says Dr. Bussmann. meaning the introduction of digitally-enhanced “Even if we as Lufthansa Technik operate the platform, core processes and new digital technologies – an airline doesn’t necessarily have to use our technical thus gaining new efficiencies. Examples for this aircraft services in order to be an AVIATAR customer.” are the digital warehouse, paperless maintenance Thus, in a business that is increasingly challenged and GSE 4.0. In a second horizon, existing prod- by competition from manufacturers, Lufthansa Technik’s ucts and services are enhanced by bridging the open digital approach allows operators to stay inde- digital and physical world. Ultimately, new digital pendent and maintain ownership of their operational solutions tap into the benefits of pure digital data. AVIATAR allows airlines and asset owners to have business models and analytics. Here, AVIATAR a choice and maintain control over their data while offers the perfect digital aviation ecosystem and encouraging digital completion, which has always allows for the seamless integration of third-party been the basis for innovative solutions. developments. // 6 | Digital Fleet Solutions Lufthansa Technik Connection 5.2018

The digital world of AVIATAR

AVIATAR serves as a central and connecting hub for apps, marketplaces and other online platforms, offering digital products and services for the aviation industry. As an independent platform, AVIATAR is not a fixed bundle – users can select from a variety of apps and choose the combinations they prefer. Right now, it includes many apps, and even more are already being developed.

AirGlance (available shortly) The product launch of the dedicated online platform for layover management is planned for autumn. AirGlance is a provid- er-independent application that digitizes the current paper-based and non-transpar- ent reporting along a base maintenance event. The application offers airlines and MROs a more efficient way to communi- cate with each other and to create more transparency with regard to current, future and completed layovers. The application not only serves to improve processes with- in Lufthansa Technik, but is also a product for all base maintenance providers and their customers.

Condition Monitoring As one of the core applications of the AVIATAR platform, Condition Monitor- ing provides a complete overview of the current status of an airline’s entire fleet. Data is received in real time – in flight and Fleet Management on the ground – and is then consolidated Using an interactive worldmap and clearly displayed on a screen. which centralizes all relevant information of each single aircraft in real-time, it Fault Analytics allows users to manage their entire fleet. This AVIATAR app allows to take a If a pre-defined event involving one of the deep dive into a fleet’s condition, fleet’s aircraft occurs, alerts or recommen- and to analyze the fault and maintenance dations will show up on the respective history of the aircraft. Fault Analytics auto- customer’s interactive worldmap in real- matically detects dependencies and con- time – helping him to assess the affected nections in the available data. aircraft’s current situation and take action to quickly respond. AVIATAR provides a perfect overview of the data of your fleet. Lufthansa Technik Connection 5.2018 Digital Fleet Solutions | 7

partsMate Various airlines can use the digital platform partsMate (see page 8) to connect and form networks in order to share their components. Thanks to the shared digital inventory of numerous airlines, AOGs and delays can be reduced, especially at decentralized outstations.

Reliability Management Today, a reliability manager typically generates regularly required key perfor- mance indicator (KPI) reports with data from various sources and at great expense. The Reliability Management application on AVIATAR enables the continuous and regu- lar control, creation, export and distribution of automatically created KPI reports online.

Record Status The strategic partnership between Lufthansa Technik and software provider FLYdocs was a first major step towards accelerating the digital transformation of the aviation industry. FLYdocs specializes in the management of aviation-specific data and records. Together with FLYdocs, AVIATAR offers the Record Status applica- tion, which enables transparent communi- cation and the easy document exchange between airlines and providers.

Skeyos marketplace The Skeyos digital marketplace and procurement tool (see page 10) simplifies sourcing and fulfilment processes for sup- pliers and purchasers in the MRO industry. Skeyos has created the industry’s first digital platform that standardizes direct purchases of component services online. Suppliers gain access to an efficient and innovative global sales channel. Purchasers can avoid time-consuming request for proposal (RFP) processes and see and compare fixed prices immediately.

ToolNOW MRORadar Predictor Plugins ToolNOW is the very first online On this online platform, airlines Through failure predictions and the brokerage platform for tool loans in the and lessors can issue calls for tenders for implementation of dedicated measures, the aviation industry (see Connection 3/2018, aircraft base maintenance events in a app makes it possible to perform mainte- page 11). With its simple and transparent standardized framework. This enables a nance tasks even before an error occurs – loan process, the new AVIATAR application comparable and transparent process from in effect preventing the actual failure. To enables MROs, manufacturers and airlines the creation of the request for proposal enable predictive maintenance, data or to save costs by renting tools instead of (RFP) to the creation of the bid sheets flight parameters from the Quick Access buying them or to loan their own tools and (final bid comparison) in order to identify Recorder (QAR) or Direct Access Record- equipment to the market. the optimal provider. er (DAR) are used, which are also stored The platform offers live status updates, in the flight recorder. Numerous predictor integrated communication options and a plugins are already available on this Frank Martens Senior Director Sales Digital Products quick market overview. AVIATAR app and more are being devel- Phone +49-40-5070-65128 oped with various partners. [email protected] 8 | Digital Fleet Solutions Lufthansa Technik Connection 5.2018

Ma arts te a t p t e e M MRO

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partsMate, developed by Lufthansa Technik’s Component Services division, is a new app on AVIATAR. Building on the strong bonds between airlines, partsMate enables trusted global networks to easily find and share aircraft parts – anytime, anywhere. Lufthansa Technik Connection 5.2018 Digital Fleet Solutions | 9

uppose you have an AOG and need a spare part urgently – wouldn’t it be great to have S immediate online access to a real time material source several times larger than your own stock? Now you do! partsMate is a dedicated app on AVIATAR, the software platform offering a wide array of digital servic- es for the aviation industry. partsMate provides virtual access to a trusted and available component pool that gives participating airlines access to their consolidated stock, enabling them to find and share aircraft parts when and where they need them.

Smart asset management

In addition to virtually sharing a joint pool, airlines entering their stock also profit from Lufthansa Technik’s extensive asset management knowledge. With decades of experience in pool management and optimization, and taking into consideration the most diverse operating conditions, Lufthansa Technik is able to tailor the stock volume of all critical components precisely to the needs of the participating airlines. On the one hand, this is a guarantee that the operational requirements are always precisely met. On the other Instant access to a large hand, it means that there is less excessive stock, virtual pool: partsMate joins the component stocks of all meaning capital lockup is minimized. participating airlines. To ensure that this optimum is always adhered to, a self-learning function is an integral element of partsMate. Learning from the borrowing behavior and history of its users, the app’s input controls a self-optimization algo- rithm. Furthermore, partsMate is agile in nature and How partsMate works takes user feedback systematically as input for further development that meets the changing needs of the // partsMate has been developed exclusively for market. And – in the unlikely case of a missing compo- airlines that want to share their component stock nent – there is still the acquisition power of Lufthansa online and with only minimal effort. The platform Technik as a last resort. can be accessed in two ways, either through the respective app on the digital platform AVIATAR or Full control of your material via the Web link www.partsmate.com.

It goes without saying that all participating airlines Quick and easy always remain in full control of their material. partsMate is also an excellent instrument for airlines to manage Parts needed can be found and ordered in real- their own material stock, providing a real-time overview time. Location and availability of certain parts are of the current material situation. Increasing the utiliza- determined quickly. Once the search for a part has tion of valuable assets, partsMate improves the avail- been submitted by entering the part number in ability of critical material and cuts costs – a new tool question, the system presents a list of potential in improving an airline’s situation in today’s highly- providers. Thus, the loan or exchange transaction competitive market. partsMate also has an interface can be started within three clicks. to Skeyos, the marketplace and procurement tool in partsMate starts an automated loan and exchange AVIATAR for suppliers and purchasers. process, which ensures that the procedure follows the applicable rules. Sharing relevant transaction Jan-Alexander Otto documents and communicating with peers is also Manager Business Development Products integrated smoothly. Finally the completed loan Component Services Phone +49-40-5070-70035 or exchange event can be rated, enabling users to [email protected] select providers based on past experiences. // www.partsmate.com 10 | Digital Fleet Solutions Lufthansa Technik Connection 5.2018

The new digital marketplace takes off

As a new digital marketplace for components, Skeyos intuitively connects purchasers and suppliers of MRO services worldwide on AVIATAR. Purchasers are able to compare prices and turnaround times before purchasing services directly on the website. And for MRO service providers, the introduction of Skeyos opens up another efficient sales channel.

uying things online has become a normal part platform,” says Hansi Schmidt, CEO of Skeyos, who of day-to-day life in our digitally networked has many years of experience in the area of com- B world. And it is no longer just everyday-neces- ponent supplies. “The integrated order tracking also sities that we shop for on the internet; MRO products gives customers an overview of how far the repair and services – whether cockpit displays, coffee mak- process has progressed.” www.skeyos.com ers or other components – can also be found on vari- Searching for a service provider is very simple: ous digital marketplaces. Until recently, however, these The purchaser enters the relevant part number on the marketplaces often lacked the intuitive operation that Skeyos website and then receives an overview of suit- users are accustomed to from their personal online able providers together with their prices and repair shopping. All that changed with Skeyos, a startup that times – broken down into test, repair and overhaul. was founded by Lufthansa Technik. The Skeyos digital Thanks to the internal rating system, customers can marketplace went live in early 2018 and can be used tell whether a company has met its specified turn- as a stand-alone website or as an app on the indepen- around times in the past. When the decision has been dent digital platform AVIATAR. made, a click of the mouse is all it takes to place the order. Online purchasing of repair services Continuous development based on market demands The goal of the Skeyos team is to offer customers a particularly easy-to-use and transparent tool for single Suppliers meanwhile have the option of customizing component services. The marketplace is independent their offers: If they have already negotiated special and also serves as a communication channel in the price structures with certain customers, they can MRO world. A glance at the app shows that, after upload them to Skeyos specifically for those customers. roughly nine months, the first of these aims – indepen- Which buyers see which prices for certain services is dence – has already been achieved. Suppliers can determined by the suppliers themselves. Suppliers upload lists of their services and prices directly to the can choose to accept orders automatically or with a website. Using the relevant part numbers, customers single click if they would rather look at them first. can find all the services they are The Skeyos team, which consists of component and looking for, see the pric- MRO experts, industrial engineers and digitalization es and purchase them and e-commerce specialists, developed many of the Get USD/EUR 500 off each order! directly via Skeyos. functions together with their customers. For example, Come and try Skeyos to experience first- “Alongside prices, there initially were only fixed prices for part numbers; hand how your MRO procurement can customers can also in addition, it is also scheduled to provide time and Save benefit. Claim your discount by see turnaround times material-based pricing as well as labour-only offers. entering “Skeyos500” at checkout. and and on-time per- Although Skeyos grew out of a digitalization project of Promotion terms and conditions apply. formance of each sup- Lufthansa Technik and is a wholly-owned subsidiary plier. We have thus eliminated the quotation of the company, CEO Hansi Schmidt is emphasizing request process, which required a lot of time and the independence. “We don’t have our headquarters administration effort in the past. In addition, the end-to- at Lufthansa Technik in Hamburg, and our IT is end repair process is integrated into our procurement completely independent and has its own servers,” Lufthansa Technik Connection 5.2018 Digital Fleet Solutions | 11

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he points out. “All the data is encrypted. Not even Skeyos employees have access to it.” What is more, Benefits for purchasers Lufthansa Technik itself is registered on Skeyos as Fast, convenient and free of charge both a supplier and a purchaser – so companies are not limited to one role. + Search, compare and order directly via one This ambitious startup’s next goal is to further grow single interface the network in the markets where the tool has been + Get full transparency on prices, work launched already, i.e. in Europe, the Middle East, Africa scopes, certificates and terms and the Americas. The Asia Pacific region is set to + Track and manage all orders from various be added soon. For this purpose, the startup is suppliers via one consolidated channel presenting itself at major MRO fairs in Europe and the Americas – and now also in Asia at MRO Asia-Pacific in Singapore. “The MRO business is based on trust,” Hansi Schmidt knows, “so it’s important to get to Benefits for suppliers know each other personally.” Flexible, secure and efficient

+ No more RFQs: receive orders directly online Lea Minor + Customize your offer for every purchaser Manager Marketing & Sales Phone +49-151-17 12 24 88 + Generate new business within a growing network [email protected] of verified purchasers worldwide 12 | Corporate sales Lufthansa Technik Connection 5.2018

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With MRO Europe coming up, Georgios Ouzounidis, Senior Director Corporate Sales Europe, depicts Lufthansa Technik’s strengths in its core market. Strongly rooted in the classic MRO business, the company will become an even more important partner for airlines in the future – in particular by shaping the industry’s digitalization and by offering strong support for all the new aircraft types.

At MRO Europe, Lufthansa Technik is What hurdles have to be Boeing 787 and 737 MAX. In a few years’ presenting examples of successful overcome in this context? time, these aircraft will make up roughly a cooperations between airline and MRO The benefits of the digital platform are quarter of the global fleet. Thus, we are providers in the area of digitalization. obvious and tangible. With AVIATAR, we well positioned for the future. That’s probably no coincidence, is it? aim at reducing aircraft irregularities – and Europe is our biggest market; it is where Georgios Ouzounidis: No, it isn’t. The by that I also mean reducing delays for we offer all our products. Our range of ser- industry is currently in a phase of reorienta- technical reasons and this can lead to sig- vices is too vast to mention them all, but tion – and that’s true for everyone, including nificant savings for the airlines. An impor- I’d like to highlight our connectivity solu- our customers. With the advent of digitali- tant hurdle is of course ownership and tions, which are increasingly in demand, zation, the MRO industry is beginning to access of data. We clearly believe that the and our offers in the area of composite evolve again, too. It’s a topic that drives not data generated belongs to the operator. structures, like those for large components, only us but the whole industry. In the future, Yes, we analyze the data, but it still belongs for example engine nacelles and reversers it won’t really be sustainable or efficient to to our customers. The operator decides for all new aircraft types. Last but not least, repair new aircraft using the same systems which data we get; they retain absolute we are committed to the regions. In the and processes we used 20 years ago. So control. That’s the right way to do it in our UK, for instance, we recently set up a shop we are reinventing ourselves, so to speak, view. for wheels and brakes. and finding new ways to optimize aircraft maintenance even further. To what extent are customers Other than the individual products, what involved in the development? makes Lufthansa Technik particularly How well is Lufthansa Technik We have a very strong customer focus good as MRO provider? positioned for that? here. It would be a waste of effort to develop What we are particularly successful at is We are no longer looking at pure mainte- something just for ourselves that the airlines increasing the efficiency of our customers, nance; we are also considering how to don’t want in the end. In our innovation simplifying processes and reducing costs. really save costs in the long run and process, we therefore also realize ideas Our strong focus continues to be services increase reliability even more. We believe that don’t come from us. We try to involve to support technical operations, both in that we have found the right solution in the our customers as early as possible in the the digital and the physical world. independent and open digital platform development process and also increasingly AVIATAR – a way to truly create transpar- employ the approach of co-creation. Is there currently a product that exem- ency in the market. In a fairly short period plifies these abilities particularly well? of time, we have already developed to a Digitalization is picking up speed, but There is increasing demand for technical great extent the digital twin of the aircraft in what is Lufthansa Technik’s current fleet management by our Technical Oper- order to predict, for instance, component position in Europe in terms of traditional ations Management (TOM) as part of our failures as well as to automate technical MRO business? integrated Total Technical Support (TTS®). processes. What’s more, AVIATAR allows We have a big market share which will grow Having a Lufthansa Technik TOM fleet operators to store and control their opera- not only on the digital side. Our strategy manager on site to integrate the MRO ser- tional data securely for digital cooperation as a market leader is bearing fruit. I am vices works particularly well for small air- with the whole aviation industry and across particularly delighted about the fact that we lines, since it enables them to concentrate all aircraft types. At present time we have have managed to win many new contracts on their core business. Total Technical more than 1,000 aircraft signed up in for the newest aircraft types lately. This Support with TOM reduces the otherwise AVIATAR, with hundreds more secured. It includes the Airbus A350, for which we are considerable investment required of these is really fantastic to see the development clearly the number one component supplier operators, especially when it comes to and how the industry evolved in a short time. in Europe, as well as the A320neo and the new aircraft types. Lufthansa Technik Connection 5.2018 Corporate Sales | 13 14 | Customer portrait Lufthansa Technik Connection 5.2018

Like Swiss clockwork

Swiss International Air Lines, or SWISS for short, can look back on very positive development. Traditional values and stability go hand-in-hand with an innovation-friendly attitude. Lufthansa Technik supports the airline’s special approach with tailored technical services.

About SWISS Swiss International Air Lines (SWISS) is the national airline of Switzerland. It serves over 100 destinations in 43 countries worldwide from Zurich, Geneva and Lugano and carries some 17 million passengers a year with its 86-aircraft fleet. The company’s Swiss WorldCargo division provides a comprehensive range of airport- to-airport airfreight services for high-value and care-intensive consignments to some 130 destinations in more than 80 countries. Its sister airline Edelweiss furthermore offers direct flights to 65 destinations with a fleet of 14 aircraft. SWISS is a subsidiary of Deutsche Lufthansa and a member of Star Alliance, the world’s biggest airline grouping. // www.swiss.com Lufthansa Technik Connection 5.2018 Customer portrait | 15

uality, precision, stability and inno- When it comes to planning, SWISS SWISS operates a very young fleet and is vation – just like Swiss clockwork, management takes an extremely forward- a launching customer for the Cseries Q Swiss International Air Lines com- thinking and long-term approach. For (now Airbus A220), among other types. bines traditional Swiss values with state-of- example, the TCS® contract for the Airbus The airline’s capacity practically doubled the-art technology in a unique approach. It fleet was concluded as early as 2016 even following the entry of the Boeing 777 and is no coincidence that since its foundation though it will only come into effect next the Cseries. There were no difficulties in in 2002, SWISS has developed into an year. In addition to component support (the selling the additional seat capacity. The internationally successful airline with over contract also covers the supply of a Boeing high utilization achieved by the new aircraft 100 destinations in 43 countries. The airline 777 fleet of ten aircraft), Lufthansa Technik is proof that the high quality standard of has focused consistently on economic primarily provides support for the airline SWISS is a strong point in the domestic efficiency without jeopardizing its claim to today in the area of engine services. market. top-class quality and stability of operations. As a result, it has succeeded in increasing Price and quality at market level passenger numbers in recent years, even in the demanding Swiss market, making Peter Wojahn, Head of Technical Fleet SWISS a leading player with in the Lufthansa Management at SWISS, describes engine Group too, where it has been a fully-owned maintenance as Lufthansa Technik’s most subsidiary since 2007. important contribution. In terms of the Deliberations on the necessary extent performance of the MRO provider, Wojahn of support for technical operations contin- leaves no doubt: “The performance, price ue to feed into its carefully planned market and quality of Lufthansa Technik are clearly approach. One example is the decision at market level – otherwise we would not by the airline in 2012 to reincorporate line purchase its services.” maintenance and engineering into its own SWISS engines of the CFM56 series are operations instead of subcontracting them maintained exclusively by Lufthansa Technik. as before. This reorganization simplified There is an innovative aspect to this, too. the management and resolution of The CFM56-5C engine for example is problems – a significant element in the overhauled within the framework of a main- Although SWISS belongs to the Luft- reliability and efficiency of technical tenance cost guarantee, which means that hansa Group, competition is still a factor operations today. Lufthansa Technik bears part of the risk. In and outsourcing of technical services to return, the airline gives the MRO provider Lufthansa Technik not a given. No pur- Tradition and innovation virtually free rein when it comes to imple- chases are made without careful consider- mentation. Lufthansa Technik looks after the ation of what will deliver the best result. An important defining feature of SWISS is engines until they are scrapped and inde- Olaf Albrecht reflects on this approach: its innovation-friendly attitude combined pendently makes all decisions in relation “Both sides benefit: The demands and with more conservative approaches in to engine replacement and removal. The deliberations of the customer are useful specific areas. This also applies to the objective is that the engines have no further for our development as well. The trusted support Lufthansa Technik has provided residual life when they are scrapped. Olaf partnership we enjoy is also the foundation for SWISS over several years through a Albrecht argues: “We can do this because for trying out new contract options, for growing portfolio of services. Olaf we have excellent diagnostic possibilities example. A number of contracts we have Albrecht, Corporate Key Account Manager for this engine type. The initial test run of signed with SWISS have meanwhile at Lufthansa Technik with responsibility for engines coming in for overhaul provides become blueprints for contracts with other SWISS, explains using the example of very detailed results, which means we do Lufthansa Group airlines.” material supply: “A special aspect of our not have to fully dismantle every single particular Total Component Support engine. Instead, we can isolate the areas Into the future with AVIATAR (TCS®) for SWISS is that a relatively large where intervention is required.” amount of material is stored with the cus- Because SWISS does not have Part 21 The airline’s ambition to independently tomer. While other airlines using TCS® design organization approval, Lufthansa shape the future is likewise underscored have access to a relatively small home Technik plays a special role for the Swiss by the signing of a contract for the inde- base, around 70 percent of all require- airline in this respect, too. Wojahn: “Our pendent digital platform AVIATAR. Accord- ments at SWISS can be serviced directly engineers have been performing Part 21 ing to Peter Wojahn: “We are already from the home base in Zurich. This tasks for SWISS for a number of years ­testing various modules and are really extensive local supply is another important under Lufthansa Technik’s Part 21 approval. enthusiastic about developing the system, element in ensuring stability and opera- This collaboration has really paid off and since we believe that this will bring us tional security in all circumstances.” has been extremely helpful for us.” major advantages in the future.” 16 | Original Equipment Innovation Lufthansa Technik Connection 5.2018

Everything radomes

A new competence center for radomes: Lufthansa Technik’s Original Equipment Innovation (OEI) division is teaming up with the company’s in-house experts for composite structures to develop and manufacture radomes of any type and size.

Proud to deliver: f we can repair radomes comprehensively, then Connectivity is an increasingly important factor in Dennis Hunold (left) we can also design and manufacture them.” the on-board customer experience. “There is no IFE and Henrik Schmutzler are setting up the new “I That is what the responsible managers for without adding the ‘C’ for connectivity anymore,” competence center for Lufthansa Technik’s exclusive tail-mounted radomes states Dennis Hunold, Manager Product Planning & radomes. (Three-In-One-Solution, TIOS+) and the experts for Development at Lufthansa Technik’s Original Equip- fiber-reinforced materials thought – and what led to ment Innovation division. “To realize high speed end- setting up a new department that will deal purely with to-end connectivity solutions for all aircraft platforms, the development and production of advanced radomes – that is, antenna housings – are a critical radomes. The new competence center for radomes element in the installations.” Built from fiber-reinforced combines the MRO provider’s in-depth know-how of composites, these housings protect the sensitive composite structures with its proven experience with antenna systems against environmental influences, certified radomes. The aim is to be the partner of bearing high aerodynamic loads and offering maxi- choice for the realization of radomes and radome- mum permeability for the required radio frequencies. related parts of any type for all state-of-the-art and Structural aircraft components made of composite future aircraft connectivity systems. materials, such as radomes, are repaired by Lufthansa Lufthansa Technik Connection 5.2018 Original Equipment Innovation | 17

Customer benefits

+ Development, manufacturing and certification of radomes and radome-related parts of any type + Highly qualified and specialized experts for composite materials + Cooperation with renowned antenna manufacturers + More than 20 years of radome experience + Worldwide presence

Technik’s ARC® (Airframe Related Components) department. It has comprehensive expertise in com- posite structures and fulfills all necessary technical, qualification and certification requirements. “We really do have everything you need to manufacture radomes,” says Henrik Schmutzler, Program Manager for com- posite manufacturing at Airframe Related Components. The first product: “On the one hand, we can fall back on our wealth of The redesigned TIOS+ radome is permeable experience from MRO, our skilled staff and our existing for the latest Ka-band infrastructure like tools, cold storage and an autoclave. frequency range. On the other hand, we already have built up the engineering knowledge required for production.”

Sophisticated technology

When it comes to the new competence center, Original Equipment Innovation contributes not just its experi- ence with radomes but also its knowledge of individual customer needs, especially in the area of VIP aircraft and business jets. The first TIOS radome with its professional, patented material lay-up, which ensures optimum permeability for satellite connectivity systems, was introduced 20 years ago. Recently, the now well- established TIOS radome underwent significant further development: TIOS+ (Three-In-One Solution) is a radomes are therefore currently in full swing: A dedi- tri-band (L-band, Ku-band and Ka-band) system for cated production area is being constructed and antennas to be mounted on the vertical tail of Boeing employees chosen for the new team. Based on the 737 VIP aircraft, including the newest 737 MAX family experience of the repair operation, a manufacturing by the end of 2018. operation is being established, which, flanked by The TIOS+ radome is now built in the ARC® work- Lufthansa Technik’s triple competence as a design, www.lufthansa- technik.com/tios shops at Lufthansa Technik in Hamburg and has production and maintenance organization, is intended been completely redesigned to ensure that it is also to tap a new market for the company. permeable for the latest Ka-band frequency range. “We are ready to develop and manufacture This product development and the establishment of the radomes of any type and size for both tail-mount and in-house manufacturing set-up only took six months. fuselage-mount connectivity systems,” says Henrik Following this successful evolution, the capacities have Schmutzler. And Dennis Hunold adds: “We’re capable been expanded and the building of radomes and of handling all current technologies. But we’re also radome-related parts for the OEM market has begun. well-prepared for new developments in the antenna In this way, for one customer program a batch of market – and will thus be able to manufacture suitable close-out skirts has been produced to connect the radomes for our customers on the basis of these radome to the aircraft fuselage. developments.”

From MRO to OEM Dennis Hunold Product Planning & Development, Original Equipment Innovation “Demand for connectivity solutions is high,” Dennis Phone +49-40-5070-70920 Hunold is certain. “In the past, everything revolved [email protected] around connectivity in the cockpit, but nowadays passengers, too, increasingly expect communication Henrik Schmutzler options on board – and no longer just on VIP aircraft Program Manager composite manufacturing, ARC® and business jets, but also and especially in com- Phone +49-40-5070-61328 mercial aviation.” Preparations for the production of [email protected] 18 | Employee portrait Lufthansa Technik Connection 5.2018

Always receptive to new things

Connectivity is currently an important topic in the aviation industry, with both passengers and aircraft operators expecting innovative solutions. Product Manager Bea Rehberg is responsible for Lufthansa Technik’s new radome product TIOS+ and for driving its development forward.

hat do our customers need?” That ques- Before finding her place in Lufthansa Technik’s Origi- tion is always at the forefront of Reh- nal Equipment Innovation division, Rehberg got to “W berg’s mind. As the product manager know various other departments within the company. for TIOS+ (Three-In-One Solution), she is responsible For the first seven years at Lufthansa Technik, she for everything related to Lufthansa Technik’s tail- worked in the Engine Overhaul unit as a mechanic. mounted radome solution for Boeing Business Jets. “What I enjoyed in particular was working with my Her contact with customers enables her to learn some- hands and seeing that something I had made was thing new every day. What are the needs of the com- finished the next day,” she recalls. As one of only few pletion centers that equip business jets? And what do women, however, she often felt like an exotic species their customers – that is, private and government at the workshop. That is one of the reasons why she aircraft owners and operators – require from those switched to the Aircraft Painting unit, where she was Excited about new jets? These questions lead to new ideas that are then initially responsible for layover planning. technology: Bea implemented within the framework of projects. “You really do have a lot of opportunities at Rehberg enjoys the Lufthansa Technik; the variety of tasks is amazing,” variety of her tasks. she observes. In 2006, she changed directions again, joining what was then the small team of the new Innovation unit. There Rehberg managed various products and projects, such as the Mobile Access Router and the cabin management system »nice HD«. Since 2014, however, all her professional attention has been focused on radomes.

Enthusiasm for connectivity

The latest development consisted of making the well- established Two-In-One Solution fit for Ka-band fre- quencies – and so TIOS+ was born. Currently, the TIOS+ platform is being adapted so that it can also be installed on BBJ MAX aircraft. Toward the end of the year, TIOS+ will be available for the Boeing 737 MAX 8. “We hope to be able to equip the entire 737-based BBJ family with our radomes then,” Rehberg says proudly. “I like this product a lot, and I like the network of the Satcom community that I’ve been active in for several years now,” she adds. This enthusiasm and a lot of energy help her carry out a broad range of tasks. As a product manager, she strategically gears TIOS+ to the right market at the right time, and is responsible for planning and costs in the process. But she also acts as a project manager when it comes to further Lufthansa Technik Connection 5.2018 Employee portrait | 19

The new TIOS+ radome accomodates antennas for different frequency ranges.

www.lufthansa- technik.com/tios

Radome solutions developing the TIOS concept and adapting it to new for Boeing Business Jets platforms and technologies: “I’m always receptive to new things.” // TIOS (Two-In-One Solution) and TIOS+ (Three-In- “I find it very positive that my work is so varied and One Solution) are tail-mounted radomes for all that there are always new things to do and learn,” she 737-based Boeing Business Jet types. In addition to says. Talks and agreements with the many different the Ku-/L-band antennas accommodated by the orig- interfaces – from customers and suppliers to sales inal TIOS design, the new radome version TIOS+ can employees and engineers – make up a large part of also accommodate Ka-band frequency antennas. At her working life. She also present, the Honeywell MSC-8000 as a stand-alone draws up business and pro­ solution or in combination with other antennas has ject plans, answers questions You really do have a lot of been integrated. As an option, a forward-looking HD about the product and helps opportunities at Lufthansa Technik; camera can also be installed. Marketing with preparations the variety of tasks is amazing. The aerodynamic design and the tail-mounted instal- for trade fairs. “It’s some- “ Bea Rehberg lation of TIOS+ reduces drag and noise emission times really challenging to keep all the balls in the air compared with fuselage-mounted solutions. The and stay on top of things, especially during the project installation of TIOS+ is covered by Supplemental phases,” she admits. “But behind every project is a Type Certificates held by Lufthansa Technik. For cus- customer, so we do everything in our power to meet tomers who already have a conventional TIOS instal- the deadlines we agreed to. That’s why I’m so glad lation on board, a one-stop-shop solution is available that everything is on schedule for the introduction of for upgrading their aircraft to TIOS+. This upgrade kit TIOS+ on the Boeing 737 MAX 8, for example.” can be installed at the customers’ completion center Although Bea Rehberg has been working on of choice. // TIOS for a while now, she is still fascinated with the radomes – because they constantly evolve. “I’m very Bea Rehberg excited to see how the technology develops,” she says. Product Manager, Original Equipment Innovation “I’d like to expand TIOS+. Other platforms and aircraft Phone +49-40-5070-66788 types are things I’d find very interesting.” [email protected] 20 | Component Services Lufthansa Technik Connection 5.2018

Component availability guaranteed

Lufthansa Technik’s product Management of Component Overhaul and Repair (MORE) offers a comprehensive bandwidth of component services for lessors & banks and MROs. Using a broad range of options, MORE guarantees smooth material support during aircraft layovers and transitions.

aircraft is being worked ircraft layovers and transitions usu- In many cases, the ideal on around the clock and ally require a large number of com- solution is to repair com- the working day finishes ponents to be tested, repaired or ponents at Lufthansa A for the MORE team overhauled. Predefined lease conditions Technik shops and sub- member in Europe, any must be met or in many cases, the aircraft sequently reinstall the same open tasks are simply hand- will be operating in a different region, so parts into the aircraft – a ed over to another MORE that the new local standards have to be practice known as closed- team member in the satel- implemented. The timely repair, overhaul loop repair. But when such lite offices in the U.S. and later or modification of components is therefore a repair during the limited aircraft the Philippines, whose working day a critical element to the successful com- layover period is not possible due to is just about to start. This means in effect pletion of a layover. Lufthansa Technik’s component repair turnaround time (TAT) that a project is dealt with 24/7 during its Management of Component Overhaul and constraints, customers can simply access run around the globe. And upon customer Repair (MORE) is the tool of choice to Lufthansa Technik’s global pool for com- request, the MORE team also provides on- achieve this goal. Customers can be ponents on an exchange basis. site support at aircraft layover facilities assured that component availability will not worldwide. be a question during this decisive period. Repair, replace – or make This close proximity allows a better The MORE service is completely inde- understanding of the customer’s require- pendent of the layover facility selected by There is also a third option, and this is ments and enables full support during the customer, although the use of one of where the expert competence of Lufthansa critical situations. Daniel Laessig says: Lufthansa Technik’s worldwide facilities is Technik comes into play again. Daniel “Customers acknowledge our commitment, preferred. MORE ensures component avail- Laessig, who has been heading the MORE hands-on attitude and entrepreneurial ability by offering two different options. team since the beginning of 2018, under- thinking. The entire team acts as if it is lines: “The saying ‘there are no traffic jams working for its ‘own’ company, carefully along the extra mile’ is something that judging the resources and keeping a keen Component support made easy many customers connect with the MORE eye on the customer’s benefit.” Since the services. And indeed, we strive to find a demand for MORE services is rising, the // Lufthansa Technik knows aircraft from solution to every material-related problem, team will grow accordingly in the future. nose to tail and routinely puts itself in the no matter what. A number of times we MORE is somewhat unique on the mar- particular customer situation to under- have encountered a situation where a sin- ket because it offers the whole range of stand his business. The new video about gle part was simply not available – neither component services, not just for layovers Aircraft Component Services explains in our pool nor on the market – and this performed at Lufthansa Technik facilities, how Lufthansa Technik simplifies the seemed to be the blocking point for an on- but also at third-party MRO providers. These management of components to optimally time aircraft release. In these cases, we features have made MORE the product of support our customers’ aircraft fleets with made use of our production expertise. We choice for lessors and MROs looking for every part they need – just as easy as either designed or acquired the necessary the optimum in component support during the change of a light bulb. // documentation on the market and manu- aircraft transitions or layovers. factured the part ourselves by using our in-house manufacturing capabilities.” MORE customers are assigned a per- Daniel Laessig Please scan the QR code sonal contact which ensures having a Head of MORE-Services to see the video or enter Aircraft Component Services www.youtube.com/ direct counterpart for all kind of questions Phone +49-40-5070-69269 watch?v=UexHZiKafYU at any time. For example, if a customer’s [email protected] Lufthansa Technik Connection 5.2018 Aircraft Services | 21

MORE advantages + Maximum reliability + True “end-to-end” component solutions + Personal contact and availability around the clock + Flexibility and expertise to work on non-standard solutions

www.lufthansa-technik.com/­ component-more Injected into the core engine, the dry ice pellets show excellent cleaning performance.

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L u k i ft n h h Engine wash going greener an c sa Te

In the future, an advanced version of Lufthansa Technik’s Cyclean® Engine Wash will use dry ice. Using the solid form of carbon dioxide saves water, leaves no residue and enables engine washes to be performed at temperatures below zero. Engines can thus be washed 365 days a year anywhere in the world. Lufthansa Technik Connection 5.2018 Innovation and technology | 23

Installed on a steerable platform with a scissor lift, the new system can be adapted to the engine inlet height.

ince 2007, Lufthansa Technik has been using its GmbH, developed a mounting platform with a special proprietary water-based Cyclean® system to drive system. The omnidirectional drive allows the S wash engines. More than 90,000 washes have vehicle to be steered in any desired direction, enabling been performed at over 40 stations worldwide so far. it to be quickly and accurately positioned in front of the But as progress doesn’t stop, Lufthansa Technik engine. With the help of an integrated scissor lift, the specialists in 2014 turned their attention to testing height of the injection system can be adjusted to the Scan the code to see alternative cleaning agents and further improving the requirements – ensuring that all types of engines can a video of Cyclean® Dry Ice in action. verification process. Dry ice proved to be the best be cleaned, no matter how big or high up they are. www.lufthansa-technik. alternative due to its excellent During the cleaning process, com/co2-dry-ice-cyclean cleaning performance. Another dry ice pellets are blown implicit advantage is the ready into the engine through the With this new procedure, we availability of carbon dioxide, intake. Upon impact on will be the first MRO provider to since it is a by-product of the oil dirt, the ice-cold pellets offer engine washes with dry refinery and fertilizer industries. (-78.5°C/-109.3°F) immedi- “ ice on the market. Dirk Deja The test phase with a proto- ately transform from a solid type has been completed suc- to a gaseous state without cessfully, and several patent applications have been filed. melting in between. The dirt contracts, becomes brittle Now the Cyclean® Dry Ice engine wash system will and is thoroughly but carefully removed. Since dry be developed into a product. As of 2019, the new ice blasting does not leave any residue, no run-up is procedure will be available alongside the water-based necessary after the engines have been washed. Cyclean® Engine Wash. Dirk Deja, project manager As the dry ice system also eliminates the necessity at Lufthansa Technik, said: “With this new procedure, to make any connections with the engine or attach Lufthansa Technik will strengthen its leading market equipment to it, the time needed for the cleaning pro- position and be the first MRO provider to offer engine cess is sharply reduced. Just 30 minutes are required, washes with dry ice on the market. We are thus making therefore enabling an engine wash with dry ice to another significant contribution to reducing fuel con- be carried out even during a very short turnaround at sumption and carbon dioxide emissions in civil aviation the gate. by several hundred thousand tons per year.” In practice, the advanced Cyclean® system will be used by positioning the injection system in front of Oliver Winter Head of Engine Life Cycle Services the engine. Lufthansa Technik, in cooperation with Phone +49-69-696-96184 Darmstadt University of Applied Sciences and Imetron [email protected] 24 | Innovation and technology Lufthansa Technik Connection 5.2018

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New Additive Manufacturing Center L u k i ft n ha h nsa Tec

Lufthansa Technik has set up an Additive Manufacturing (AM) Center under the direction of the product divisions Engines and Components. The AM Center will serve as a collaborative center, bundling and expanding the competence and experience Lufthansa Technik has gained in additive manufacturing in the past.

dditive manufacturing, the creation of parts processes. This poses quite a challenge, as the stan- by adding individual layers of material to dards in the aviation industry are still rudimentary or A produce a three-dimensional component, is in the process of development, and the goals of the often referred to as 3D printing. The process offers parties involved – OEMs and MROs – differ substan- various unique design and manufacturing options. tially. As one example from a number of ongoing In addition to an unrivaled degree of freedom in research projects with different partners, the coopera- designing the parts, additive manufacturing produces tion with Oerlikon – see right – aims at enhancing the individual parts very quickly, a huge advantage when understanding of process repeatability, a key element prototypes or one-off parts must be manufactured, of industrialization and certification. To this end, for tooling or flying parts. In the highly weight-con- ­representative component geometries will be printed scious world of aircraft, where every gram counts, on identical printers in three locations – one of them the lower weight of parts made using AM technology in Hamburg, Germany. Using three printers in three attractive. locations will help to achieve a better understanding of all parameters influencing the performance of a Replicable processes and standards part manufactured using AM. The ultimate goal of the triple test is to shrink the process tolerance and to The general availability of a new technology is one establish methods and standards which ensure that thing; its transfer into the highly-regulated world of the desired performance goals are achieved with the commercial aircraft operations and MRO is an entirely required level of certainty. different matter. Lufthansa Technik established the AM center at the beginning of 2018. Here, a joint Engine component repair team of Lufthansa Technik experts and AM specialists from industry partners and research institutions With a focus on nickel-based alloys, highly-stressed develops strategies to support the introduction engine components are of special interest for the AM of this technology. development team. Lufthansa Technik has already Dr. Aenne Koester, who heads the AM made significant progress in this area. Currently the ­Center, explains: “While almost all product MRO provider is one of very few companies capable divisions of Lufthansa Technik have gathered of performing what is called a powder bed fusion considerable experience in this area, the hybrid batch repair – an AM process in which a dam- new AM Center will serve as a collaborative aged part such as a blade is repaired by replacing hub where the experience and skills that lost material. It goes without saying that such a process Lufthansa Technik has gained in relation to additive requires extremely tight tolerances, not just in work- manufacturing can be bundled and further expanded. holding. Only the AM process Its aim is to increase the degree of maturity of the Additive manufacturing offers many opportunities, allows to produce technologies and to develop products that are suitable not only for the production of new and spare parts but the “hollow” structure of this fan. for production.” also in the areas of fixture construction and repair For Lufthansa Technik as an MRO provider, a key development. In the AM center Lufthansa Technik will focus is obviously set on the development of repair centrally manage the internal activities and external Lufthansa Technik Connection 5.2018 Innovation and technology | 25

Cooperation with Oerlikon

// Oerlikon, a leading technology and engineering group, and Lufthansa Technik have signed a Memo- randum of Understanding (MoU) to establish robust and repeatable processes for additive manufacturing (AM) in the MRO industry. The partnership is another step toward the industrialization of AM in the MRO industry and aims to take advantage of potential flexi- bility and cost savings in manufacturing, procurement, warehousing and supply chain management. Dr. Roland Fischer, CEO, Oerlikon Group, says: Test articles produced using the AM process: “We look forward to strengthening our partnership with An unrivalled degree Lufthansa Technik and joining forces to develop reliable, of freedom of design repeatable and quality-assured additive manufacturing is combined with low weight and quick processes, standards and products for the MRO production. industry.” Bernhard Krueger-Sprengel, Vice President Engine Services at Lufthansa Technik, adds: “We see network of partners and suppliers and thus harness the partnership with Oerlikon’s AM team as an oppor- great synergy effects. This will qualify the company tunity to accelerate Lufthansa Technik’s plan of having to remain on an equal footing with manufacturers local AM repair capabilities on a global scale.” technology-wise, enabling it – together with external The collaboration between Oerlikon AM and Lufthansa partners – to shape the future. Technik will help drive the industrialization of additive manufacturing as the study results will be shared with AM Center relevant industry bodies to support defining standards for Phone +49-40-5070-19094 · [email protected] the qualification and approval of aircraft components. // 26 | Lufthansa Technik Group Lufthansa Technik Connection 5.2018

A very special farewell

Lufthansa Technik Sofia was the venue for a special farewell of a retired aircraft. Before the A320 was dismantled on site, it became the protagonist in an urban cultural project: Around 20 sprayers turned the airliner into a unique work of art.

he project was initiated by Lasen Geshev, the North who comes to the end of his life having co-founder of the Urban Creatures proj- honorably served his duty,” said the artist. T ect in Sofia: “We have always dreamed The project took several months to complete. of painting an airplane, because they are an Following 500 hours of drawing and painting, indelible part of the urban decor of the part of having used more than 1,000 spray cans, togeth- the city, in which we live and work − the Poduyane er with a team of 20 people and in cooperation district in Sofia. We have become so accus- with Lufthansa Technik Sofia, the jet was brought tomed to their presence that we have built the to life in a farewell ceremony that was the first of habit of naturally raising and lowering our voices its kind: The first airplane which came to Sofia to as they pass above our heads.” be retired from active duty was honored. Bozko is the name of the artist who turned to Lufthansa Technik Sofia to realize this dream. Heading for disassembly, the retired A320 “Quebec Romeo” was the perfect protagonist. Before the air- craft’s dismantling, the artists started the unusual project. Please scan the code to watch a video of the “Nordic Warrior” by Bozko and Urban Creatures “The title of the project is namely Nordic Warrior because in cooperation with Lufthansa Technik Sofia. we recognized instinctively this plane as a warrior from https://vimeo.com/260211138/cf318a7c69 Lufthansa Technik Connection 5.2018 Events and exhibitions | 27

Meet us at...

16 – 18 Oct. 2018 | Amsterdam MRO Europe Soeren Stark Dr. Thomas Stueger At MRO Europe, the latest standards for productivity and aerospace technology Soeren Stark joins Executive Board are presented. Senior level specialists and airline executives seeking the latest and most reliable sources for products and The Supervisory Board of Lufthansa Technik has appointed Soeren Stark to services meet here. the Executive Board as new Head of Technical Operations, Logistics and IT, effective 1 January 2019. 16 – 18 October 2018 | Orlando // Soeren Stark will be responsible for the Soeren Stark began his career with Luft- areas Fleet Services, Base Maintenance, hansa at LSG Sky Chefs in 2001, heading NBAA-BACE Annual Components, Logistics, IT and Quality flight service operations in Frankfurt. Meeting & Convention Management. Stark, who holds an ad- The Supervisory Board of Lufthansa vanced degree in industrial engineering, Cargo will appoint a successor for Soeren The NBAA-BACE (National Business Aviation­ will take over from Dr. Thomas Stueger, who Stark in the near future. Dr. Thomas Stueger Association Business Aviation Convention is retiring at the end of 2018 after 14 years will be retiring at the end of this year after & Exhibition) is the business aviation as a Member of the Executive Board. over 25 years with Lufthansa Technik. He industry’s largest and most ­efficient annual Soeren Stark has worked at various helped shape the successful course of the gathering of buyers and sellers. Lufthansa Group companies since 2001 company, most notably in advancing its and has been in charge of the Operations internationalization. When he retires, he will division at Lufthansa Cargo as a Member have been a Member of the Executive 28 – 30 October 2018 | Panama City of the Executive Board since 2016. Before Board at Lufthansa Technik for more than ALTA Airline Leaders that, he held positions as Head of Aircraft 14 years, after heading, among others, the Overhaul and Logistics Services at Lufthansa areas Information Systems, Component Forum Technik, among others. Logistics and Aircraft Maintenance. // The ALTA Airline Leaders Forum is the leading event of its kind in the commercial aviation industry in the region, designed to Singapore sales office reinforced promote a safer, more efficient and environ- mentally friendly air transport. // Elena Prokop has assumed a new role within the Corporate Sales Organization as Director Sales Lessors & Banks with a focus on the Asia Pacific region. Therefore, she will be stationed 6 – 8 November 2018 | Singapore in the Singapore office. In her previous role she already worked MRO Asia-Pacific for Lufthansa Technik in the Moscow office as a Corporate Sales Manager for Russia and the CIS region. Elena Prokop holds a MRO Asia-Pacific is the largest conference Master’s degree in Business Administration and has over five and exhibition in the region dedicated to years of sales experience in the MRO and aviation industry. // the aircraft MRO market. It brings together top airline and government maintenance officials, maintenance and safety experts, tober 2 Oc 01 and suppliers. 8 8

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MRO n A a l m r Europe e s th Case study on digitalization te e rd N am,The // How can the collaboration on digital transformation between airline and MRO provider generate real value? At the MRO Europe conference on Wednesday, 17 October 2018, in Follow this link to find Amsterdam, The Netherlands, Marcus di Laurenzio (Project Manag- out more about Lufthansa er, SWISS Technics Division, Development) and Frank Martens Technik’s participation and presentations at upcoming (Product Sales, Digital Fleet Solutions, Lufthansa Technik, pictured) fairs and conferences. will present a case study with real life practical examples. // lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 5.2018

World of services Airbus

Total Support Services A220 Airbus A220 Total Support Services customers enjoy cost- Line Maintenance efficient and reliable flight operations and can Component Services Engine Services: PW1500G focus on their core business at the same time. • Total Operational Support (TOS®) Airbus A300/A310 • Total Technical Support (TTS®) A300/A310 Line Maintenance • Total Base Maintenance Support (TBS®) Base Maintenance • Total Material Operations (TMO®) Component Services • Total Component Support (TCS®) Engine Services: JT9D, PW4000-94, GE CF6-80C2 • Total Engine Support (TES®) • Total Landing Gear Support (TLS®) Airbus A318 • Aircraft Leasing & Trading Support (ALTS®) A318 Line Maintenance A300 Base Maintenance Single Services Component Services Single Services, letter checks, engine over- Engine Services: hauls and repairs of single components CFM56 Completion form a unique range of products and services. • Aircraft Services Airbus A319 • Component Services A319 Line Maintenance • Engine Services Base Maintenance Component Services • Landing Gear Services A318 Engine Services: • VIP & Special Mission Aircraft Services CFM56-5, V2500-A5 Completion Special Services Lufthansa Technik offers products reaching Airbus A320/neo beyond standard manual MRO services. A320/neo Line Maintenance • Composite Repairs (ARC®) Base Maintenance A319 Component Services • Engine Parts & Accessories Repair (EPAR) Engine Services: CFM56-5, • Maintenance Management Services (MMS) V2500-A5, LEAP-1A (in prep.) -40-50 • Logistics and maintenance training 9 70 Completion 4 - + 4 • AOG services e 3 n 0 i l 8 Airbus A321 t Hotline

• Surface treatment o

H 24/7 A321 Line Maintenance Original Equipment Innovation (OEI) AOG desk Base Maintenance A320neo Component Services Lufthansa Technik has successfully Engine Services: established a line of cabin products. CFM56-5, V2500-A5 • Cabin management and IFE systems Completion • Aircraft and cabin equipment Airbus A330 • Connectivity A330 Line Maintenance • Patient transport solutions Base Maintenance A321 Component Services Digital Services Engine Services: CF6-80, Lufthansa Technik provides innovative digital PW4000-100, Trent 700 platforms to support technical operations. Completion • AVIATAR Airbus A340 • manage/m® A340 Line Maintenance A330 Base Maintenance Component Services Please follow this link for the com- Engine Services: plete MRO service portfolio and more CFM56-5, Trent 500 details about Lufthansa Technik’s Completion solutions for fleets of any size. www.lufthansa-technik.com/services Airbus A350 A350 Line Maintenance, A340-300 Base Maintenance (in preparation) Component Services, Design Organization Engine Services: Across all of its services, Lufthansa Technik Trent XWB Completion supplements its offers with the capabilities as an Approved Design Organization: Airbus A380 • Major changes (STCs) in the areas of A380 Line Maintenance Base Maintenance structures, systems, cabin and avionics Component Services • Major repairs Engine Services: Trent 900 • Minor changes and minor repairs Completion • Flight conditions

A380 Lufthansa Technik Connection 5.2018 Products and services | 29

Boeing Regionals Airbus A220 Line Maintenance Component Services Engine Services: PW1500G

Airbus A300/A310 Boeing 737 CL/NG Bombardier Q400 Line Maintenance 737 CL/NG Line Maintenance Q-Series Line Maintenance Base Maintenance Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: JT9D, Engine Services: CFM56-7B Engine Services: PW4000-94, GE CF6-80C2 Completion PW100, PW150

Airbus A318 Boeing 737 MAX Bombardier CRJ Q-Series Line Maintenance 737 MAX Component Services CRJ Line Maintenance Base Maintenance 737NG/MAX Further services Base Maintenance Component Services in preparation Component Services Engine Services: Engine Services: Engine Services: CFM56 LEAP-1B (in preparation) GE CF34 Completion

Airbus A319 Boeing 747 CRJ 700 Embraer Line Maintenance 747 Line Maintenance ERJ/E-Jets 135/145, 170/175, 190/195 Base Maintenance Base Maintenance Line Maintenance Component Services 737MAX Component Services Base Maintenance Engine Services: Engine Services: JT9D, Component Services CFM56-5, V2500-A5 PW4000, CF6-80C2 Engine Services: Completion Completion GE CF34

ERJ 190 Airbus A320/neo Boeing 757 Line Maintenance 757 Line Maintenance Base Maintenance 747-8 Base Maintenance Component Services Component Services Engine Services: CFM56-5, Engine Services: V2500-A5, LEAP-1A (in prep.) RB211-535 Completion Completion

Airbus A321 Boeing 767 Line Maintenance 767 Line Maintenance Business jets Base Maintenance 757 Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-5, V2500-A5 PW4000-94, CF6-80C2 Completion Completion

Airbus A330 Boeing 777 ACJ Line Maintenance 777 Line Maintenance Airbus Corporate Jets Line Maintenance Base Maintenance 767 Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: CF6-80, Completion Engine Services:

Boeing 777-9X PW4000-100, Trent 700 vorläu ge Zeichnung CFM56, V2500-A5 Completion Completion

Airbus A340 Boeing 777X BBJ Line Maintenance 777X in preparation Boeing Business Jet Line Maintenance Base Maintenance 777 Base Maintenance Component Services Airbus Corporate Jetliner Component Services Engine Services: Engine Services: CFM56-5, Trent 500 CFM56-7B Completion Completion

Airbus A350 Boeing 787 Bombardier Line Maintenance, 787 Line Maintenance Bombardier Challenger, Learjet, Base Maintenance (in preparation) Base Maintenance Global Express Component Services, Component Services Boeing Business Jet (BBJ)Line Maintenance Engine Services: Engine Services* Base Maintenance Trent XWB Completion Component Services Completion *schedule to be defined Engine Services: CF34

Airbus A380 MD-11 Embraer Line Maintenance MD-11 Line Maintenance EmbraerChallenge r Family Legacy, Lineage. Base Maintenance 787 Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Trent 900 Engine Services: Component Services Completion CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 5.2018

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Senior Director Corporate Sales Corporate Sales Latin America Middle East and Africa and Caribbean Richard Haas Jörg Femerling p +49-40-5070-3053 www.lufthansa- p +1-305-379-2604 [email protected] technik.com/sales [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

United Arab Chile Belgium Emirates Australia Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi Lars Möslein p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Italy United Kingdom India Emanuela Marabese Dan Hepworth Reshma Singh p +39-02-58571483 p +44-7812-091112 p +91-11-2568-7713 emanuela.marabese@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht-services-india.com Lufthansa Technik Connection 5.2018 Contacts | 31

Vice President Head of Sales Head of Corporate Sales VIP & Special­ Corporate Sales Asia Pacific Mission Aircraft Lessors & Banks Gerald Steinhoff Wieland Timm Andreas Kehl p +65-6733-5539 p +49-40-5070-2548 p +49-40-5070-4780 [email protected] [email protected] [email protected]

Affiliates and corporations

Lufthansa Technik Lufthansa Technik Milan Airfoil Services AERO Alzey Phone +39-02-585714-24 Phone +603-6145-3612 Phone +49-6731-497-0 customersupport@ [email protected] [email protected] lht-milan.com www.airfoilservices.com www.lhaero.com www.lht-milan.com Avionic Design Lufthansa Technik Lufthansa Technik Phone +49-40-88187-0 Brussels Philippines [email protected] Phone +32-2-752-8660 Phone +63-2-855-9311 www.avionic-design.de [email protected] [email protected] www.lufthansa-technik.com/ www.lht-philippines.com Ameco Beijing brussels Phone +86-10-6456-1122 Lufthansa Technik ext 4100/4101 Lufthansa Technik Puerto Rico [email protected] Budapest Phone +1-787-230-7700 www.ameco.com.cn Phone +36-1-296-3000 [email protected] [email protected] www.lht-puertorico.com BizJet International www.lht-budapest.com Phone +1-918-832-7733 Senior Director Lufthansa Technik [email protected] Lufthansa Technik Services India www.bizjet.com Corporate Sales Component Services Phone +91-22-935-37409 Northeast Asia Phone +1-954-440-7014 [email protected] Hawker Pacific Aerospace Benjamin Scheidel [email protected] www.lufthansa-technik.com/ Phone +1-818-765-6201 p +852-2846-6370 www.lht-component- india [email protected] [email protected] services.com www.hawker.com Lufthansa Technik Shannon Lufthansa Technik Phone +353-61-370-000 Heico Aerospace Component Services [email protected] Phone +1-954-961-9800 Asia Pacific www.lufthansa-technik.com/ [email protected] Phone +852-3757-4450 lht-shannon www.heico.com [email protected] www.lufthansa-technik.com/ Lufthansa Technik IDAIR ltcsap Shenzhen Phone +49-40-5070-69416 Phone +86-755-2777-5925 [email protected] | www.idair.aero Lufthansa Technik [email protected] Intercoat www.lht-shenzhen.com INAIRVATION Phone +49-4191-809-100 Phone +43-2644-21111 [email protected] Lufthansa Technik Sofia [email protected] www.lht-intercoat.de Phone +359-2-4601-777 www.inairvation.aero [email protected] Senior Director Lufthansa Technik www.lht-sofia.com lumics Corporate Sales Landing Gear Services UK Phone +49-40-5070-61361 Southeast Asia and Phone +44-20-8589-1941 Lufthansa Technik [email protected] Indian subcontinent [email protected] Turbine Shannon www.lumics-consulting.de www.lht-landinggear-uk.com Phone +353-61-365-512 Zang Thio [email protected] | www.ltts.ie N3 Engine p +65-6733-9081 Lufthansa Technik Overhaul Services [email protected] Logistik Services Lufthansa Technik Phone +49-3628-5811-0 Phone +49-40-5070-5331 Vostok Services [email protected] [email protected] | www.ltls.aero Phone +7-495-363-0102 www.n3eos.com ltvs.customer.service. Lufthansa Technik [email protected] Skeyos Maintenance International www.lufthansa-technik.com/ Phone +49-151-17122474 Asia Pacific and Australia Phone +49-69-696-141910 vostok [email protected] [email protected] www.skeyos.com www.lufthansa-technik.com/ltmi Lufthansa Technical Training Spairliners China Japan Lufthansa Technik Phone +49-69-696-2751 Phone +49-40-5070-66499 Steven Wang Hidenori Sato Malta [email protected] | www.ltt.aero [email protected] p +86-10-6465-1593 p +81-45-309-2777 Phone +356-2560-4000 www.spairliners.com steven.wang@ hidenori.sato@ [email protected] Lufthansa Bombardier lht.dlh.de lht.dlh.de www.lht-malta.com Aviation Services XEOS* Phone +49-30-8875-4600 [email protected] Lufthansa Technik [email protected] | www.lbas.de www.xeos.aero Malaysia Middle East Lem Sze Keng Phone +971-4-299-4443 Lufthansa LEOS 3D.aero p +601-2381-5352 [email protected] Phone +49-69-696-8222 Phone +49-621-776-4604 sze-keng.lem@ www.lufthansa-technik.com/ [email protected] [email protected] lht.dlh.de lht-middle-east www.lufthansa-leos.com www.3d-aero.com

*in preparation Can you imagine the future is now?

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