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Frequently Asked Questions (Faqs)

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Frequently Asked Questions (Faqs) Frequently asked questions (FAQs). 020 bookings on ANA Joint Venture routings. (Status: November 2014) General information. These FAQs are applicable for joint venture flights on LH and ANA and contain general information as well as specific eBooking information. What benefits do I have as a customer? Increased frequencies on routings from Japan to Europe and a wider range of choices. In addition, you can now book direct flights from Tokyo Haneda (HND)/Tokyo Narita (NRT) to London Heathrow (LHR), Paris Charles de Gaulle (CDG) and Düsseldorf (DUS). What routings are bookable on ANA flights? Bookings are possible on flights from Japan to Europe, including feeders and de-feeders within Japan and Europe. Which stations will be offered? Within Japan: Tokyo Haneda (HND), Tokyo Narita (NRT), Nagoya (NGO) and Osaka (KIX). Within Europe: all transit/import stations currently open for cargo. Which products and services can be booked on ANA flights? Standard cargo (td.Services) with td.Pro and td.Flash priority can be booked on ANA flights. Specials such as dangerous goods, animals or temperature-sensitive goods are excluded in a first step. Are my rates also valid for ANA flights? LH Cargo TACT, SRS and SRA rates can be booked on ANA flights. The shipment will receive access to an ANA flight if the booked revenue rate meets the access criteria defined by ANA. Additionally, ad hoc rates (spot quotations) can be requested for both LH Cargo and ANA flights. Is it possible to book 205(NH)-AWBs via Lufthansa Cargo? No, only 020(LH)-AWB bookings are possible in Lufthansa Cargo systems, e.g. eBooking. Which customers are allowed to book on ANA flights? All customers with a Lufthansa account number (LAV number) are also allowed to use ANA flights. Where should I deliver my shipment if the first leg is an ANA flight? The AWB-Prefix is relevant for delivery. Therefore, please deliver your shipment to Lufthansa Cargo’s facilities, even if your first leg is an ANA flight. Where should I pick up my shipment if the last segment is an ANA flight? You need to pick up your shipment at ANA’s facilities if the last segment is an ANA flight. Frequently asked questions (FAQ) l Page 2 How to book ANA routings in eBooking. Basic Booking Information (BBI) Is it possible to view, update or delete ANA AWBs (205-) in eBooking? No, it is only possible to manage LH AWBs (020-) in LH systems. How far in advance is it possible to book on ANA flights? It is possible to book on ANA flights up to 14 days in advance. Is it possible to identify available capacity on ANA flights using the “Check Capacities” function? Yes, this function can be used thanks to an automated exchange of capacity information. Is it possible to define a routing with an ANA segment? Yes, you can use the “Define Routing” screen to define ANA flight segments by selecting the respective drop-down menu in the “Airline” section. Is it also possible to load a Permanent Booking Template (PBT) for ANA flights? Yes, there is no difference between a PBT with an LH or ANA routing. Is it possible to book into an allotment (“Capacity Agreement”) on ANA flights? No, allotments are not offered on ANA flights. Is it possible to use quotations on ANA flights? Yes, shipments with an existing quotation can be booked via eBooking. Is it possible to book eFreight on ANA flights? Yes, ANA supports “EAW” and “EAP” eFreight SPLs and is able to process eAWBs. Is it possible to make pre-bookings (more than 14 days in advance for ANA or more than 30 days in advance for LH) on Joint Venture routings? No, pre-bookings are not allowed on Joint Venture routings. Does checking “Unsecured Shipment/Unsecured Shipper” have any effect on Joint Venture routings? Yes, the SPL “SEC” will be generated and will ensure longer handling times, also for Joint Venture routings. Is it possible to book a “CCSF Secured” shipment on an ANA routing? This function is only needed for bookings departing from the USA/Puerto Rico and triggers SPL “SPX.” It is therefore currently not required for Joint Venture routings departing from Japan. Is it possible to book shipper loaded ULDs on ANA flights? No, if you have checked “Shipper loaded ULD”, no ANA flights will be offered for the time being. Is it possible to book consolidated shipments on ANA flights? Yes, consolidated shipments can be booked on ANA flights, but only loose and not loaded on ULDs. Is it possible to book dry ice on ANA flights? No, if you have checked “Contains Dry Ice,” no ANA flights will be offered. Is it possible to select the “Realtime tracking” option for ANA flights? No, until further notice, this option is not available for routings ex Asia. Frequently asked questions (FAQ) l Page 3 Is it possible to book contract rates on Joint Venture routings? Yes, if respective SRA rates have been set up. What kind of payment/charge code is accepted on Joint Venture routings? Only Prepaid is allowed. “Pre-Paid” is the default value in eBooking. Shipment Information (SI) Is a manual split on Joint Venture flights possible? No, split bookings are not allowed on joint venture flights. Is information regarding “Emergency Contact for this Shipment” submitted to ANA? No, this data is not forwarded to ANA. If you wish to provide this information, please get in touch with your local LH sales office to verify which transport solutions and products are available for your shipment. Routes available (RA) for the Shipment – Flight Details (BBI) Is emission information available for routings or segments with ANA? No, emission information will not be available for routings or segments with ANA. Frequently asked questions (FAQ) l Page 4 .
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