The Technik Group Magazine 1.2016 January/February

Organization and production Closer to the customer

Electronic documentation APU maintenance MORE for lessors Paperless A350 capabilities Modular system for maintenance further extended material support

2 | Content Connection 1.2016

Closer to the customer Interviews with the three Senior Vice Presidents Corporate Sales Corporate Sales: about the company’s • Lufthansa Technik: 6 strengths in their regions. Closer to the customer • Lufthansa ­Technik: 20 Grand Opening in Puerto Rico Innovation & Technology • Paperless maintenance: 10 Less paper – improved quality • New seating concept: 19 chair™ certification testing 6 completed Aircraft Services • Aircraft Modification: 12 Paperless maintenance Big effort for new cabins • Interview with Dr. Michael Zeisig: 14 Improved data quality, increased transparency “Make crazy ideas fly” and synergies with the customers. • Aircraft transition: 18 MORE for lessors • Aircraft Base Maintenance: 27 Comprehensive support for TUI Total Support Services • Total Base Maintenance Support: 16 Norwegian expands cooperation 10 Engine Services • HGT1700 Auxiliary Power Unit: 22 A350 APU capability established Laboratory Services • Aircraft fluid examination: 23 Targeting fluids Employee Portrait • Peter Thomas: “We speak 24 the language of the MRO business” VIP & Executive Jet Solutions • Business Jets: 26 Completion project for Royal Jet Norwegian expands cooperation • Mercedes-Benz Style: 26 Luxury meets innovation 737-800 fleet overhaul in the framework of a long-term TBS™ contract. 16 Categories • News 3 – 5 • Events 27 • Products & Services 28 • Contacts 30

Lufthansa Technik Connection 24 is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Marketing · HAM TS1/M Weg beim Jäger 193 · 22335 , Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com “The language of the MRO business” Angela Huber-Saffer · Database management Editorial Production Peter Thomas coordinates the training and Editorial office: Flightlines, Hamburg type ratings for maintenance technicians. Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 1.2016 News | 3

Angela Merkel names A380

Federal Chancellor Dr. Angela Merkel has visited the . The visit to the Lufthansa Technik facility in was occasioned by the opening of the ’s new traffic control center. An exchange with apprentices as well as the naming ceremony of an followed.

r. Angela Merkel began her visit to Lufthansa Airbus A380. During a festive freshly named A380 “Deutschland” took the Frankfurt facility by officially ceremony the Federal Chancellor named off to San Francisco. D opening the new traffic control cen- the A380 “Deutschland”. It is the 14th such Dr. Merkel also met apprentices training ter (Integrated Operations Control Center – aircraft in Lufthansa’s fleet and is registered in various occupations at a Lufthansa IOCC). The facility unites traffic control under the tailsign D-AIMN. The Chancellor Technik training aircraft in a hangar. With with the coordination of ground operations poured champagne on the of the approximately 37,000 employees, the at Lufthansa’s home hub in Frankfurt. A aircraft and spoke a few ceremonial words ­Lufthansa Group is the largest employer in total of 160 employees per shift supervise to mark the occasion. This was followed the state of Hesse; year after year young and control flights, passenger flow and by the Federal Chancellor and Carsten people receive training in more than 30 ground events day and night. Spohr, Chairman of the Executive Board occupations. In the summer of 2015 alone The highlight of Federal Chancellor and CEO of the Lufthansa Group, signing 250 apprentices started their training with Angela Merkel’s visit was the naming of a the naming certificate. The next day the various Lufthansa Group companies. Photos: Lufthansa Oliver Rösler Photos: Lufthansa

4 | News Lufthansa Technik Connection 1.2016

Budapest

Hamburg Hamburg

Jeddah Line maintenance for Broadband New apprenticeship Lufthansa Technik Budapest // for VIP aircraft trade SAEI signs MOU ­The Hungarian airline Wizz Air has contracted Lufthansa VIP & Executive Jet Solutions Electronics Technician for Joint component MRO services Technik Budapest to provide // Starting in early 2016, Devices and Systems // // Lufthansa­ Technik and line maintenance services for Lufthansa Technik will install Lufthansa Technik will for the Aerospace Engineering Indus- its fleet at the Budapest and Ka-band satellite communication first time offer twelve appren- tries (SAEI), the Aircraft Mainte- Debrecen locations. The agree- technology on board of several ticeship vacancies as “Electron- nance arm of Saudi Arabian ment includes Wizz Air’s eight VIP aircraft. The new technology ics Technician for Devices and Airlines (Saudia), have signed aircraft sta- will enable VIP passengers to Systems” for the 2016 training an agreement to enter into a tioned in Budapest. Lufthansa use the full spectrum of aircraft year in Hamburg. With this strategic partnership. Lufthansa Technik Budapest will carry out cabin applications. move, the company is acknowl- Technik will support SAEI with the maintenance at the two The Ka-band technology is the edging the increasing signifi- Aircraft Component Mainte- Hungarian stations and also answer to the continuously cance of electronics for nance for Saudia’s A320 and take on full responsibility for increasing demands on high- ­commercial aircraft. The new A330 fleet and will use SAEI as managing the Wizz Air hangar performance in-flight connectiv- profession supplements the a subcontractor for those parts at the airport in the Hungarian ity and outperforms current large number of apprenticeship SAEI already holds capabilities. capital. technologies by speed, band- vacancies for avionic techni- The partners also intend to jointly Wizz Air Chief Executive Officer width and coverage. Based on cians offered traditionally by market their mutual capacities József Váradi said: “Line main- the VIP customers’ aircraft Lufthansa Technik. to third party customers in tenance services are a key part types, Lufthansa Technik will “While traditional avionic tech- the region with commercial or of Wizz Air operations and hold STCs (Supplemental Type nicians are primarily deployed military aircraft. Lufthansa Technik Budapest Certificates) for the Airbus directly in aircraft maintenance Nader Khalawi, Chief Executive has played a large role in mak- A330/A340 family and the Boe- and overhaul operations, the Officer of SAEI, said: “Our stra- ing sure we maintain our stellar ing 737. Lufthansa Technik’s new profession is more geared tegic partnership with Lufthansa operational record. They per- aircraft base maintenance divi- toward the requirements of Technik supports our growth form consistently at the level sion will install the Ka-band ­specialized workshops for plans especially that SAEI has that meets our high standards technology on the Lufthansa maintaining the highest quality announced the launch of the for reliability and quality and A320 family fleet in summer systems and components,” largest MRO facility in the Middle they continue to manage the 2016 and will hold the STC for says Barbara Koerner, Head of East. We are pleased to extend increased workscope resulting this aircraft type, too. Central Training Management our cooperation with Lufthansa from our growth while maintain- Future customers will profit from at Lufthansa Technik. // Technik, a trustful, dependable ing a competitive price. That Lufthansa Technik’s existing and innovative partner, on com- allows us to keep our fares low STCs, as engineering lead- ponents support for our current and attractive to our customers times and engineering costs will and future Airbus and Boeing in the region.” // be reduced, because antenna fleet.” // type and installation position on the aircraft will be the same. Lufthansa Technik will integrate all systems and components into the VIP aircraft. // Lufthansa Technik Connection 1.2016 News | 5

Hamburg

Ho Chi Minh City Hanover

Sharjah Engine overhaul Conversion project for Jetstar Pacific for Extended support V2500 engine maintenance fleet // Lufthansa for Thomas Cook contract // Lufthansa Technik Radome repair Technik has performed the and the low-cost carrier Jetstar for second cabin conversion of an Wheels and brakes support // Pacific, headquartered in Ho Airbus A330 for customer Lufthansa Technik will provide Chi Minh City, Vietnam, have Airframe Related Compo- Eurowings on behalf of the wheels and brakes support for signed a comprehensive engine nents // Lufthansa Technik and leasing company GECAS. In Airlines. maintenance agreement. low-cost carrier Air Arabia, the frame of a comprehensive The agreement covers both the Under the terms of the contract, based in , UAE, have contract, a total of seven air- Airbus and Boeing fleets of the Lufthansa Technik will overhaul signed an Airframe Related craft will be converted by the four airlines of Thomas Cook the V2500 engines in Jetstar Components (ARC®) contract Hamburg specialists. Group, one of the world’s lead- Pacific’s fleet of Airbus A320 for radome repair. The contract The conversion program for ing travel groups. The corre- aircraft. Le Hong Ha, Chief runs over a period of three Eurowings’ Airbus twin jet sponding contract covers 15 Executive Officer of Jetstar years and covers radome comprises the installation of a , 16 , Pacific, says: “This cooperation maintenance for Air Arabia’s completely new cabin: seats, nine Airbus A330 and 53 with Lufthansa Technik, our A320 fleet. In addition to the galleys and IFE system are A320-family aircraft, comple- trusted partner, will offer further repair services, Lufthansa all exchanged; including the menting the existing Total support for our fleet develop- Technik will support Air Arabia installation of a Satcom anten- Component Support (TCS®) ment. Jetstar Pacific not only with spare unit support. The na on top of the fuselage. The contract for the Airbus fleets of provides daily low-fare flights, repair work will be done at A330s destined for conversion Thomas Cook Group Airlines its technical management also Lufthansa Technik’s facility in arrive at the Lufthansa Technik from February 2015. aims to achieve a cost efficiency (Lufthansa Technik facilities in Hamburg after a Lufthansa Technik has already oriented towards international Services). transition check, during which provided wheels and brakes standards.” Richard Haas, Director Sales they also receive their - services for Flugdienst, Robin Johansson, Director Middle East & Africa, from wings livery. one of the four Thomas Cook Sales South East Asia and Aus- Lufthansa Technik, said: “We Lufthansa Technik’s qualification Group Airlines, since 1998. tralia/Pacific Lufthansa Technik, feel honored by the trust which as development organization With the new contract Thomas says: “Vietnam is a very cost- our partners from Air Arabia plays an important role in this Cook Group Airlines has sensitive market. We are have set in us and we are project when it comes to solving extended these services to its pleased to welcome Jetstar looking forward to welcoming problems quickly without resort- whole fleet. // Pacific as a new customer Air Arabia as a customer.” // ing to external support. As an for engine overhauls. The fact example: Some spare parts that Jetstar Pacific selected ­difficult to source on the market Lufthansa Technik is additional can simply be manufactured proof that our engine MRO ­in-house. Lufthansa Technik product delivers the best ratio expects to deliver the last air- between quality, performance craft by mid-2017. // and price.” // 6 | Corporate Sales Lufthansa Technik Connection 1.2016

Even closer to the customer – the restructuring of sales at Lufthansa Technik began with this goal. And with success: meanwhile the reorganization of the entire sales organization into three large Corporate Sales Areas – EUMEA (, Middle East and Africa), Americas and Asia Pacific – has been concluded. Closer to the customer

With its expanded sales teams and local production capacities, the new constellation enables Lufthansa Technik, the world’s leading manufacturer-independent MRO provider, to respond even more finely tuned to the regional, local, and individual requirements of its customers. Connection talked to the three Senior Vice Presidents Corporate Sales about the special strengths of Lufthansa Technik in each of their areas of responsibility.

The three Senior Vice Presidents Corporate Sales (from left to right): Gerald Steinhoff (Asia Pacific), Robert Gaag (EUMEA) and Frank Berweger (Americas). Lufthansa Technik Connection 1.2016 Corporate Sales | 7

“A powerhouse in Europe”

A very large market with very diverse characteristics: this describes the sales area Europe, the Middle East and Africa. Robert Gaag, Senior Vice President Corporate Sales EUMEA, explains Lufthansa Technik’s approach here.

What are the most important What are the special strengths features of your sales region? of Lufthansa Technik in this region? Robert Gaag: Europe is dominated on the Lufthansa Technik is a powerhouse in one hand by a few large airline groups, Europe with many production sites and such as our sister companies in Lufthansa strong connections to the airline industry, Group, and on the other by strong low- backed of course by our special relation- cost carriers with high market shares, such ship to the Lufthansa Group airlines. as and Easyjet. All of them are But our core strengths in all our markets very sophisticated when it comes to MRO are our full product range across all sourcing. So there is substantial pressure modern aircraft types, the depth of our on all MRO suppliers in general to deliver in-house production, our regional market value for money or cost savings in general know-how and our local representation. to their customers. The Middle East is also dominated by a How did your sales region few large network operators based on the develop in 2015? Arabian peninsula with similar worldwide We had a very strong year in 2015, with market strategies and big fleets of new- a solid growth rate in excess of 10 per- generation aircraft types. Many of those cent. We concluded many long-term operators are interested in building up contracts, and that will secure business their own in-house MRO capabilities. In for Lufthansa Technik in the near future. contrast, market demand in Africa is more diversified, ranging from cooperation What important topics models for larger operators to specific will you focus on in 2016? support packages for smaller fleets. We intend to work especially on strength- ening our regional production network, What are the particular participating in the growth of emerging challenges of this region? markets, supporting the introduction of In Europe, Lufthansa Technik is well posi- new aircraft types, increasing growth tioned with a strong current market through local partnerships, and stabilizing position that we would like to defend in and increasing market share where the years to come. Beyond the huge possible. geographical distances and diverse nationalities, the main challenges for the other parts of the region – the Middle East and Africa – are geopolitical developments and economical constraints. Many of the Corporate Sales EUMEA region’s countries have customs barriers Robert Gaag and complicated business processes that Phone +49-40-5070-68406 we have to understand and adapt to. [email protected] 8 | Corporate Sales Lufthansa Technik Connection 1.2016

“Enlarged MRO footprint in the Americas”

In a market of ongoing major fleet modernization programs: Lufthansa Technik is gearing its MRO offer for the Americas toward regional solutions, says Frank Berweger, Senior Vice President Corporate Sales Americas.

What are the most important What are the special What important topics features of your sales region? strengths of Lufthansa Technik will you focus on in 2016? Frank Berweger: The American market is in the Americas? We plan to increase our business volume largely consolidated, and just a small num- Basically we benefit from our quality in the Americas significantly over the ber of airlines dominate the demand for MRO image, our extensive experience and rec- coming years, and that is an exciting services. In addition, big legacy carriers ognized expertise in the MRO business, challenge. We are working intensively on have their own in-house MRO capabilities. and from our “airline genes”. And we are achieving the greatest possible customer The North American market is not growing continually expanding our presence in the proximity. very strongly, but there will be an extensive Americas. In addition to the brand-new It is our goal to penetrate the American fleet rollover during the next few years heavy maintenance facility we have MRO market even more proactively and when aircraft with latest-generation tech- opened successfully in Puerto Rico this in depth, thereby making full use of our nology – such as the 787, A350, A320neo year, we are working on further expanding upgraded local sales structures and or Boeing 737MAX – replace older types. our capabilities for landing gear, Airframe processes. And we plan to offer our cus- We definitely want to make the most of the Related Components (ARC®), mobile tomers in North and South America even chance to participate in the new business engine services (Airline Support Teams – more local MRO solutions in the future. that will result from this rollover. AST®) and components. This enlarged This could well happen through entering footprint should enable us to offer custom- into cooperations with OEMs. What are the particular ers the local solutions they prefer and More than ever, our customers expect challenges of this region? improve our turnaround times. speed and simplicity in working with North America is characterized by the Lufthansa Technik, and we need to meet strong presence of OEMs located here, How did your sales region this challenge every day on every level. such as GE, Pratt & Whitney, Honeywell, develop in 2015? UTAS and naturally Boeing. Besides com- We grew profitably and above market peting with the OEMs, our biggest chal- average and were able to conclude new lenge in this environment is to convince long-term contracts with a total volume the big airlines that it makes economic of nearly one billion U.S. dollars. Another Corporate Sales Americas sense for them to outsource large parts of element in our positive development is Frank Berweger their MRO business to Lufthansa Technik, that we won new customers, for instance Phone +1-305-379-1222 despite their in-house capabilities. UPS for component services. [email protected] Lufthansa Technik Connection 1.2016 Corporate Sales | 9

“From support to partnerships in Asia”

A diversity of countries, cultures and economic and political conditions: Asia is the largest growth region on earth and Gerald Steinhoff, Senior Vice President Corporate Sales Asia Pacific, talks about how Lufthansa Technik does business there.

What are the most important features of your sales region? Gerald Steinhoff: For the aviation indus- try, Asia is not only the largest growth region in the world, it is also extremely challenging. In our view, market growth in the region will continue to be determined by the large legacy carriers, but we see an increasing market share of low-cost carri- supports us to communicate our strengths cially the ones for new aircraft types. But ers as well. But only around 30 percent to the market as well. Personal challenges we are well prepared and I am convinced of the MRO market is freely accessible. for us as a sales team are the huge geo- that we will be able to set a strong footprint The rest is tied up primarily by the airlines’ graphical distances between our different in these fields as well, e.g. the A350. in-house capacities and a very high OEM customers and countries: Flight times can affinity. So for both groups of potential be up to eighteen hours. What important topics will customers we need customer-oriented you focus on in 2016? approaches, that sometimes go beyond a What are the special strengths Our main focus lies on the customer, on normal MRO contract. And last but not of Lufthansa Technik in Asia? the market. We want to mesh our work least: Asia is the most important market for Our reputation as Lufthansa Technik is more and more with our customers and be new aircraft types, especially the A350 – very good, in particular our competence, close to the market despite the diversity in and therefore Asia is the area where we size and quality, but we are still perceived customers and countries. This approach will shape the MRO market for the future. as expensive, far away, and inflexible. will be supported by growing production However, our local presence – “We are sites. We intend to grow strongly, for What are the particular part of Asia” – is increasing significantly. instance in component repair and com- challenges of this region? We have four production sites – Lufthansa posite services in Shenzhen. We want to First of all it is the increasing competition in Technik Philippines, Lufthansa Technik keep Lufthansa Technik Philippines at full the market. More and more MRO facilities Shenzhen, Lufthansa Technik Services capacity – even with extended hangars and capabilities are built up and nearly and Airfoil Services – and can thus and capacities. In order to maximize our every international MRO has a clear focus offer nearly all our products in Asia. And effectiveness as a team, we will also grow on Asia Pacific. Moreover, many projects with the development of our local sales and develop our leadership team for Asia are not pure sales topics. Instead, custom- organization with local decision-makers and pull the sales team even closer together. ers want know-how transfers and active and our increasing numbers of fulfillment At the same time, we are keeping an eye on support, particularly in this region, up to staff our customer proximity is increasing the rest of the world and setting up a close and including partnerships. In view of the strongly. Last but not least, we are alignment with our other two sales areas in increasing competition in, for example, increasingly able to exploit synergies in EUMEA and the Americas. We simply have aircraft overhauls, our local presence is our Lufthansa Group by working closer to live our role as a sales team and focus especially meaningful. And finally Asia and closer together. all our strength in developing our area. Pacific is a market in which substantial political influence frequently plays a role How did your sales region and the airlines have very diverse decision- develop in 2015? making processes. So I see a special We are continuing to grow and are very Corporate Sales Asia Pacific significance in close personal networks in strong, for instance, in contracts for engine Gerald Steinhoff the industry as well as in the political envi- maintenance and component support. I Phone +65-6733-5539 ronment. A strong marketing approach see fierce competition for all tenders, espe- [email protected] 10 | Innovation & Technology Lufthansa Technik Connection 1.2016

Using a tablet computer instead of paper documentation improves data quality and increases the efficiency of the entire maintenance process.

Video-Link: www.lufthansa- technik.com/ paperless-mtc Lufthansa Technik Connection 1.2016 Innovation & Technology | 11

atio ov n b n y In

L u k i ft n Less paper – improved quality h h a nsa Tec

In order to avoid the tons of paper generated every year by the documentation of aircraft maintenance, Lufthansa Technik has launched the program “paperless maintenance”. Electronically documenting maintenance operations directly at the aircraft results in improved data quality, increased transparency and synergies with the customers.

eliable aircraft maintenance is to applicable aircraft documentation. For Synergies with customers invariably linked with comprehen- ordering a new component, time is needed R sive documentation of all mainte- to walk to the computers in the hangars Documenting data electronically means nance steps. As a result, MRO companies and the data then has to be entered again that some work processes can even be accumulate several tons of paper docu- in the online order form, even though it eliminated completely or become more mentation every year. In the framework of has already been documented. streamlined, clearer and less susceptible its “paperless maintenance” program, to errors. The resulting high level of trans- Lufthansa Technik is therefore focusing on Eliminating redundancy parency benefits the MRO operation and doing away with pencil and paper. In the can be passed on almost completely to future all aircraft maintenance documenta- Using mobile terminals, the Maintenance customers and operators using appropriate tion is to be created electronically in the Log/eGL will allow maintenance staff to B2B interfaces. Because many customers “Maintenance Log” application. Acting as enter the data in the future just once, are increasingly working with electronic the basis for the planned paperless main- ­ideally directly at the location where the systems, which can be synchronized in the tenance and allowing the use of a variety relevant component is being installed or future with Lufthansa Technik systems, of different mobile terminal types, it is used removed. Eliminating duplicate data input paperless maintenance will also ­create for recording and outputting the data for means that transmission errors and data more trust. Moreover, it will promote the the aircraft mechanics. inconsistencies are avoided. Function and exchange of knowledge and create syner- role-specific menu guidance and special gies in the joint endeavors by ­Lufthansa Electronic Ground Log documentation aids in the form of auto-fill Technik and its customers to increase and subsequently also auto-correction and ­aircraft availability. The first two layovers The electronic Ground Log (eGL) will be auto-completion further help the mechanics with the paperless system went absolutely the first documentation type to be used to enter the data quickly and without errors. flawlessly – indicating that ­Lufthansa within “Maintenance Log”. At the same ­Technik has indeed ushered in the era of time it will replace the formerly paper- Real-time data access paperless maintenance. based Ground Log Book (GLB). Lufthansa Technik piloted the new procedure at the Thanks to mobile terminals that are used Gerald Frielinghaus -Schönefeld location, with the other widely in the production area, all informa- Phone +49-69-696-90887 German line maintenance stations set to tion is available in real-time, meaning that [email protected] follow during the coming months. Addi- all employees involved in the maintenance tional documentation types, such as the process can immediately access the spe- electronic job card (eJobcard) or the elec- cific information that is relevant for them tronic technical log book (eTLB), should from any location. Simplified search func- follow gradually. tions and transparent menu guidance help The current standard practice in aircraft employees to quickly access the required maintenance involves inspecting a faulty data. Paperless maintenance therefore not component on site and then transferring only helps to save paper and thereby envi- the necessary data to the paper-based ronmental resources as well as time and Ground Log Book at documentation con- money, but also expedites the provision soles. The mechanic then transcribes and transmission of all information and numerous details and creates references increases the quality of data input. 12 | Aircraft Services Lufthansa Technik Connection 1.2016

Big effort for new cabins

80 aircraft in just two and a half years: As part of a gigantic ­program, Lufthansa Technik’s business unit Aircraft Modification outfitted Lufthansa’s entire long-haul fleet with a new cabin.

he handover of the last aircraft to facilities in Hamburg, Frankfurt, Malta and the customer Lufthansa in Malta in , partner locations in , T October 2015, four days ahead of Zürich, Xiamen and were schedule, marked the brilliant finale of the involved. An international team handled largest retrofitting program in the history of the organization and coordination of the the airline. The “InterKont Retrofit” program various sites and tasks. The material sup- “was completed on time, within budget ply during the program proved to be a and with superior quality”, remarked Klaus particular challenge in the process. The Fröse, Head of Operations and Hub Frank- seats and material for the new cabin, furt of Lufthansa Passenger Airlines, at the including the inflight entertainment system, closing ceremony for the project. An would fill 1,300 shipping containers – and achievement honored by the customer with everything had to be at the right place at the Quality Award 2015. the right time. In addition, project manag- ers from Lufthansa Technik worked closely Nine aircraft simultaneously with suppliers to monitor prompt delivery of the new cabin elements and systems. It took Lufthansa Technik just two and a half The new Premium was years to complete the retrofit of ­Lufthansa’s also completed parallel to this modification 80 long-haul aircraft with a new and modern program. Within just one year, 101 aircraft cabin, a new inflight entertainment system were outfitted with new seats – practically and FlyNet® broadband internet. A total of one aircraft every three days. 1.4 million man-hours were spent working With these cabin retrofitting programs, on the new ­interiors. Lufthansa Technik In the process, has made a signifi- 35,200 new seats The “InterKont Retrofit” program cant contribution were fitted in the air- was completed on time, within toward the airline’s craft cabins – 600 in budget and with superior quality. service offensive , 7,000 in “ Klaus Fröse, Lufthansa Passage aimed at offering its and travel guests “the 27,600 in economy class. A Supplemental best Lufthansa of all time”. Klaus Fröse Type Certificate (STC) for the new cabin summed it up this way: “A big thank you to was obtained for each of the five sub-fleets everyone involved for their tireless dedica- – Airbus A330-300, -600, A340-300 and tion, constructive cooperation, courage to A380-800 as well as -400. embrace the challenge, and for accom- ­Altogether, Lufthansa Technik Engineering plishing an excellent product.” produced around 350,000 documents for this retrofit project. In order to manage the immense program, the work was done Nina Schulz simultaneously on nine aircraft at eight dif- Phone +49-40-5070-67351 ferent sites. In addition to Lufthansa Technik [email protected] Lufthansa Technik Connection 1.2016 Aircraft Services | 13

Premium Economy – 101 aircraft in a year

// Also in October 2015, the last A330 equipped with the new Premium Econo- my Class was handed over to the cus- tomer Lufthansa. In practically one year to the day, 101 Lufthansa aircraft were ­fitted with the new . In doing so, there were only three- day layovers. They were in part carried out parallel to the major modification ­program of the Lufthansa long-haul fleet. Premium Economy had to be approved for each of the seven aircraft types in this retrofitting project, meaning that Lufthansa Technik Engineering had to produce the extensive documentation needed for ­verification of the STC every two months. The first retrofitting of a brand new ­Boeing 747-8 took place in September 2014 in Frankfurt. In the peak phase, the Lufthansa Premium Economy Class was installed simultaneously in four sub-fleets on six retrofitting tracks at five different sites – Hamburg, Frankfurt, Manila, Malta and Düsseldorf. In the process, material management handled the prompt delivery of the approx. 3,600 new seats, among other things. // 14 | Aircraft Services Lufthansa Technik Connection 1.2016

“Make crazy ideas fly”

On the occasion of the completion of the modification program for Lufthansa’s long-haul fleet, Connection spoke with Dr. Michael Zeisig, Director Aircraft Modification at Lufthansa Technik, about major projects, current trends for aircraft cabins and collaboration with manufacturers.

How was Lufthansa Technik able to How is the Aircraft Modification ­manage a modification project as unit positioned and what scope of ­extensive as this one for Lufthansa? ­services does it offer? Dr. Michael Zeisig: The Aircraft Modifica- The core of Aircraft Modification is design tion unit can only carry out a project of this engineering and certification involving magnitude working in collaboration with some 60 engineers, with project managers the entire Lufthansa Technik Group and and material and logistics experts in addi- with partners. We have a large network of tion to that. The overhaul network of the production sites – none of the competition Lufthansa Technik Group and its worldwide can offer anything like it. Added to that is locations are at our disposal for project our experience in project management implementation. We offer modifications for and material supply as well as our estab- the cockpit and cabins of all aircraft types lished contact with suppliers. In addition, – that means from front to back, practically we have the necessary capacities in anything located within the fuselage and ­engineering and can provide competent to some extent even beyond that. We live assigning and monitoring of suppliers in by the mottos “Make crazy ideas fly” and this field. “Minimize time to market”. In doing so, there are actually no boundaries. We can What were some of the particular turn ideas into reality in the shortest ­challenges of this project? amount of time. Originally, the retrofit program for Lufthansa’s long-haul fleet was designed What benefits can Lufthansa to cover a period of five years. Due to Technik offer customers in the the delayed development of the IFE sys- field of aircraft modification tem and the introduction of new aircraft compared to the competition? already outfitted with the new cabins, the We offer the entire chain of services that timeframe was shortened to two and a half are needed to make a “crazy idea fly” years. As a result, time became the most and, in doing so, close the gap between critical challenge along with material manufacturers and the airlines. We have quantities. There are always uncertainties the know-how and experience to get inno- Dr. Michael Zeisig, Director that you do not see at the beginning and vations approved quickly, without running Aircraft Modification. for which a solution needs to be found a risk with regard to length of layovers. In quickly, particularly with regard to approval doing so, we offer an all-round carefree layovers. The complexity involved in such a package comprising engineering, material cabin retrofit program cannot be underes- supply and worldwide production loca- timated. tions – and can thereby present a united front with respect to suppliers. Together, these benefits guarantee a smooth flow for retrofitting projects. Lufthansa Technik Connection 1.2016 Aircraft Services | 15

The design engineering for cabin and structure modifications develops solutions for mandatory changes, new monument integrations and structural provisions.

Does Lufthansa Technik take Looking into the near future – on smaller modification projects what is coming up next for in addition to the large ones? Lufthansa ­Technik’s Aircraft The projects for the sub-fleets of the “Inter- Modification? Kont Retrofit” program were just five out of Now that we have completed several a total of more than 60 larger and smaller major retrofit projects for the Lufthansa modification projects implemented by us Group, we would like to apply what we in that period. So, yes, we also handle have learned more intensively to other substantially smaller projects. customers. Travel guests expect a mod- Due to the high level of engineering com- ern cabin and the latest technological plexity in modifications, however, we are amenities – and innovation cycles are particularly interested in programs with at growing ever shorter. There is thus a least five aircraft – they allow us to opti- large market for cabin retrofitting, and mally demonstrate the benefits we offer. that is where we want to become more visible. What are some of the current In the course of our projects, we have trends and developments in also learned that synergies between aircraft cabins? cockpit and cabin OEMs and us as an In the Europe, Middle East and Africa integrator for their innovative products (EUMEA) region, connectivity remains an can be generated. We therefore want to important topic; we also focus on modern offer innovative products for aircraft cab- seats that allow a higher seating capacity ins in partnership with manufacturers. per aircraft with the same or improved In this connection, we are already comfort. And once we have the plane on working with Inmarsat on a connectivity the ground to work on, we will often install solution and with Panasonic on FlyNet® new lighting systems and Internet on for the global A380 fleet. It is all based on board right away. One of our big hits right our motto: You have a ­crazy idea – we now are the Center Ceiling Stowages that will make it fly. provide more space for , especially for aircraft with a high seat den- sity on board. In the U.S., connectivity systems are being upgraded to state-of-the-art technol- ogy and the sometimes outdated cabins for continental connections are being modernized. And for long-haul aircraft, full-flat seats in the upper classes and Pre- www.lufthansa-technik. mium Economy features are a major topic. com/modification 16 | Total Support Services Lufthansa Technik Connection 1.2016

Norwegian expands cooperation

The Norwegian Group is having its -800 fleet overhauled in the framework of a long-standing Total Base Maintenance Support (TBS™) contract. Some 155 layovers were successfully completed by end of March last year.

n 2012, Norwegian and Lufthansa Technik Integrated base maintenance signed the first contract for a Total Base I Maintenance Support (TBS™), ­covering It all started with a challenge: Norwegian the airline’s Boeing 737-800 fleet. Initially was looking for a way to extend the annual www.www.lufthansa- running over a period of five years, the air- base maintenance interval for its 737-800 technik.com/tbs line has now expanded and extended the fleet to two years. Thanks to its in-house contract. The new contract not only covers expertise, the Norwegian engineering the existing but also the future 737-800 fleet department had developed a concept for of aircraft of the entire Norwegian Group. a maintenance schedule that included the In addition to Norwegian , this transfer of certain tasks to line maintenance. assigning engineers to Norwegian’s Scan- also includes Norwegian Air Norway AS, Consultation with Lufthansa Technik’s dinavian stations. Of course, Norwegian Norwegian Air International Ltd. and Nor- base maintenance planning department has access to Lufthansa Technik’s entire wegian Air UK Ltd. inspired confidence that the new program base maintenance network of facilities for End-of-lease checks will also be covered would work, ultimately leading to an any additional or unplanned base mainte- for the first time by the contract for the next ­integrated base maintenance program. nance needs. In addition further synergies two years. The agreed volume initially could be exploited, e. g. by using the ground includes eleven aircraft. Norwegian is mod- Tailored performance time to perform minor works on the CFM56- ernizing its fleet with new Boeing 737-800 7B engines, if required, as Lufthansa and from 2017 with 737MAX aircraft in the The main features of the TBS™ contract Technik has been exclusively contracted by course of a comprehensive rollover. are a slot guarantee and a precisely tai- the airline to perform the MRO on its lored performance package. For example, CFM56-7B engines. one of Norwegian’s requirements was that all of its aircraft should be overhauled by Wheels and brakes solution Lufthansa Technik Budapest during the winter season. As Budapest is a high fre- Lufthansa Technik has also been given quency destination of the airline, unprofit- responsibility for the wheels and brakes of able ferry flights are completely avoided, Norwegian’s entire fleet, including the increasing the efficiency of the package. Boeing 787 Dreamliners equipped with In turn Lufthansa Technik supports Norwe- carbon brakes. Messier-Bugatti-Dowty, gian’s Line Maintenance division during supplier of 787 wheels, named Lufthansa the demanding summer operation by Technik a Recommended Repair Center Lufthansa Technik Connection 1.2016 Total Support Services | 17

Photo: István Kováts At the signing ceremony: Repre- sentatives of the Norwegian Group and the team of Lufthansa Technik.

(RRC) for 787 wheels and brakes. The on Lufthansa Technik’s Total Component The extension of the contract is an indi- corresponding contract for Boeing 787 Support (TCS®) concept. As aircraft wheels cation of the performance level of the flexible support has now also been extended and can weigh up to 300 kg and are rather maintenance and overhaul concept devel- the volume doubled. Norwegian currently bulky, logistics is a major challenge. The oped in cooperation with Lufthansa Technik has eight 787-800 aircraft in operation, main hubs in Scandinavia, United Kingdom and a clear sign of ’s which are under contract at Lufthansa and are roughly 1,300 kilometers continuing trust in the MRO provider. Technik since 2013. The airline will also away from the shop in the case of Norwe- Lufthansa Technik is looking forward to operate the Dreamliner’s -900 version gian Air Shuttle. In order to ensure that providing first-rate services and further from 2016, joining the fleet at a rate of two transportation proceeds without a hitch, expanding the business relationship. aircraft per year, with eleven aircraft in Lufthansa Technik Logistik Services has total, further growing. established an efficient logistics concept, Tanja Pustolla The Wheels and Brakes Services product demonstrating that the Wheels and Brakes Phone +49-40-5070-67947 is based on a philosophy that draws heavily product works even across continents. [email protected] 18 | Aircraft Services Lufthansa Technik Connection 1.2016

MORE for lessors

Lufthansa Technik has adapted its MORE product (Management of Component Overhaul and Repair) to today’s changing market requirements of aircraft leasing companies.

ircraft layovers and transitions fre- pletely eliminated the time and cost risks ponent acquisition and installation process quently turn up unpleasant surpris- of transition checks for the lessor. Today, including customs clearing without a hitch. A es. A large number of components the picture has changed. Customers fre- In combination with the necessary CAMO has to be tested, repaired or overhauled. If quently require fast reactivation of parked acitivities, Lufthansa Technik was able to the aircraft will be operated in a different aircraft. So a modular system for material demonstrate outstanding performance. region after the layover, that region’s avia- support is the best choice for lessors, with MORE is unique on the market because tion regulations may require component detailed time and material pricing provid- it offers the whole range of material servic- modifications to meet local standards. In ed precisely according to the individual es for lessors, not just for layovers per- sum, a layover often results in rapid, requirements of each customer.” formed by Lufthansa Technik, but also to unpredictable increases in the organiza- Due to its modular design providing external MRO providers. Coordination with tion of repairs, the risk of exceeding layover customers unrestricted choice of services, other Lufthansa Technik Services such as time, and the associated costs. These MORE offers lessors the utmost flexibility in Airline Support Teams (AST®), CAMO and problems are especially critical for aircraft material services. Depending on their pri- logistics is an integrated part of the solution. lessors, and this is why they benefit from orities – lowest possible cost or fast These features have made MORE the MORE: irrespective of whether the layover aircraft reactivation, for instance – MORE product of choice for lessors looking for takes place at Lufthansa Technik or in can be purchased as an individual product the optimum in component support during another facility, the customer receives guar- or as part of an ALTS® (Aircraft Leasing and aircraft transitions or layovers. anteed availability of components within Trading Support) contract. MORE offers the layover. the flexibility of a small team, but with Thomas Orlowski excellent resources. In a recent case, for Phone +49-40-5070-2404 Utmost flexibility in services example, a customer wanted to recover [email protected] his aircraft from an environment stricken Thomas Orlowski, Product Manager with difficulties. The aircraft itself was in a MORE Services, has observed a change very bad shape, as it had served as parts in market requirements over the last ten donor for the rest of the fleet. Lufthansa years: “A decade ago, speed was every- Technik managed to establish an indepen- thing, and our business consisted largely dent warehouse directly on the apron of www.lufthansa-technik. of fixed total package contracts that com- the airport and handled the following com- com/component-more

Management of Component Overhaul and Repair - MORE capabilities

• AOG repairs, smart repairs • Component engineering • Recertification to authority requirements • AOG supply of rotables and C&E - Hard-time & life-limited parts records/trace- • Sourcing of hard-to-find material • Closed loop repairs ability (build-up of lost/destroyed records) • On-site material manager • Fabrication of structural parts with - Modification advice, OEM inquiries • Logistic services long lead times - OEM warranty/FOC modification material • Coordination/support of other • Modification campaigns - Reestablishment of ETOPS hardware Lufthansa Technik services • Material services for on-site engine change - Coordination with CAMO services (e.g. AST®, Material Storage) Lufthansa Technik Connection 1.2016 Innovation & Technology | 19

atio ov n b n y In

L u k chair™ certification testing completed i ft n ha h nsa Tec

Lufthansa Technik’s new seating concept, chair™, has passed all 16g and 9g certification tests for forward and aft facing installations. This certification allows owners, operators, and designers to choose from thousands of possible chair™ configurations to match the need of a particular cabin environment.

Lufthansa Technik’s chair™ is a true revolution in aircraft passenger seating. To achieve the highest level of comfort and convenience, Lufthansa Technik has bundled its exceptional expertise and ideas with the creativity of a highly renowned aircraft interior designer. The result: a space-saving, modern, lightweight, and individually adapt- able seating solution.

www.lufthansa- technik.com/­ video-chair

ufthansa Technik presented its revolu- certified pedestal and structure is intention- minor deviations under the umbrella of an tionary chair™ seating concept a year ally left incomplete, allowing designers to existing ETSO/TSO. The corresponding L ago, dedicated to VIP and business create a chair to meet the particular needs ETSO (European Technical Standard jet as well as commercial aircraft. The of a particular cabin – dining room, video Orders)/TSO (Technical Standard Orders) chair™ enables designers of aircraft interi- lounge, office, bedroom, etc. Thus not only certificate is in process and will be issued ors to adapt chair structure and functional- the height, width, and depth, but also the over the next few months. All chair™ seats ity to the specific purposes and require- overall “look-and-feel” can be configured, are made in Germany in cooperation with ments of customers. The seating concept the shape, upholstery, and padding can be premium automotive supplier Dräxlmaier. runs the gamut from basic office chairs to selected to allow for an The benefit of chair™ is not only an artis- lounge and dining chairs and beds, uncompromised interior tic interpretation, it also permits a variety of with considerable savings in space and design. design options which in the past were simply weight. Having passed the recent certifi- An innovative certification not possible. The chair™ family concept will cation tests, the genuine Lufthansa process allows the Lufthansa save space, optimize weight, and create a Technik innovation is now Technik experts to validate more ergonomic interior, thus paving the available for customers. changes to the chair with- way for seating solutions for the future. The chair™ is based out comprehensive re-test- on an innovative pedestal ing. As the testing process design upon which a was designed and passed to Oliver Thomaschewski baseline core skeleton or maximum dynamic load cases, Phone +49-40-5070-63664 structure is mounted. The changes can be classified as [email protected] OSL

SVO, DME

DUB HAM SNN AMS SXF LHR FRA YVR BRU ERF 20 | Aircraft Services CDG MUC Seattle VIE BSL BUD Minnesota MXP ALA Detroit SOF New York BCN PEK Washington DC Philadelphia IST TAS, IKA Denver PMI GYD PEK San Francisco ICN ICN TYO, NRT Las Vegas Tulsa MLA ATH Charlotte THR TYO, NRT Los Angeles Sun Valley NKG Dallas Atlanta NKG PVG PVG CAI KWI FLL, MCO, TPA DEL MIA TPE BAH SHJ HKG, CAN Grand Opening RUH AUH HKG, CAN TPE JED DXB SZX SZX Hawaiian Island MEX BQN in Puerto Rico BKK MNL MNL MAA BKK BLR

ABV LOS

KUL BOG In a Grand Opening ceremony Lufthansa Technik KUL SIN SIN and the Commonwealth of Puerto Rico have celebrated the achievement of the operational status of Lufthansa ­Technik LIM Puerto Rico. At the same time the second

CNF overhaul line was opened.

GRU GIG, SDU

SCL EZE

MEL www.lufthansa-technik. MEL com/en/lufthansa- Puerto Rico technik-puerto-rico opening video

he rank of the participants left no Lufthansa Technik’s are a testament to mann, Chairman of the Executive Board of doubt about the importance of the Puerto Rico’s competitive advantages,” Lufthansa Technik. He added: “In the few T event: The presence of Puerto Rico said Governor García Padilla. weeks since starting operations, Lufthansa Governor Alejandro García Padilla, Vinai “Congratulations to the teams from Technik Puerto Rico has already proven its Thummalapally, Executive Director of Puerto Rico and Lufthansa Technik who high value for the further development of SelectUSA, Dr. Peter Wittig, the German worked so hard to make Lufthansa Technik’s Ambassador to the United States, and this facility a reality,” business in the Simone Menne, member of the Executive said Vinai Thummala- Americas. This is We are pleased to be Board of Deutsche Lufthansa AG, empha- pally, Executive Director a perfect example Lufthansa Technik’s first sized the significance of the opening of of SelectUSA. “This for what a highly customer in Puerto Rico. Lufthansa Technik Puerto Rico – a strate- investment is creating motivated team “ Ben Baldanza, Spirit CEO gic milestone for the aerospace location new jobs with valuable can achieve. In Puerto Rico and Lufthansa Technik alike. training and opportu- particular, I want to nities for growth.” SelectUSA, a U.S. thank Elmar Lutter and his colleagues for Successful investment Department of Commerce effort to sup- the fantastic work that they have delivered.” port business investment in the United In their speeches the partners expressed States, partnered with Puerto Rico in the 737 overhaul from 2017 their extraordinary satisfaction about the process to establish Lufthansa Technik’s optimal realization of the project, with the operations in the Island. Currently Lufthansa Technik Puerto Rico ground breaking ceremony just one year “The foundation and implementation of employs more than 200 people at Rafael ago. “Growing and diversifying our Island’s Lufthansa Technik Puerto Rico is a prime Hernández International Airport in Aguadilla. economy are a priority to restore economic example for a successful business devel- In the full-fledged configuration, 400 employ- stability, and successful investments like opment project,” said Dr. Johannes Buss- ees will work on five overhaul lines. From Lufthansa Technik Connection 1.2016 Corporate Sales | 21

Dr. Johannes Bussmann, Chairman of the Executive Board of Lufthansa Technik, during his speech at the opening ceremony (left).

Elmar Lutter, CEO of ­Lufthansa Technik Puerto Rico: “Fantastic work”.

2017 on, the company will also offer over- body aircraft from launching customer nance, is optimistic: “The internal Key haul services for the Boeing 737 family. Spirit Airlines, with ten aircraft overhauled Performance Indicators are on track. And Coinciding with the festive occasion, the in October. “We are pleased to be Lufthansa both bays are demonstrating a performance first A320 from JetBlue Airways, second Technik’s first customer in Puerto Rico,” exactly according to the ramp-up plan.” launching customer of Lufthansa Technik said Spirit CEO Ben Baldanza. “We’ve had Successful performance yields growth: Puerto Rico, arrived and the second over- a long history with them as they have pro- A second line for customer Spirit Airlines haul line was opened – once again on vided excellent support on our Airbus fleet has already been contracted, and based time. “As the largest airline in Puerto Rico, through inventory, parts repairs, reliability on talks with other potential customers we are honored to share this milestone engineering support and now, heavy main- Thomas Frercksen is optimistic that with Lufthansa Technik. With nearly one tenance support. We’re excited about this Lufthansa Technik Puerto Rico will grow third of our network now located in Latin new chapter expanding in Puerto Rico.” fast. The fifth bay is expected to become America and the Caribbean, it makes operational no later than at the end of good business sense for us to work with a Performance on track 2017. This development underlines that heavy maintenance business partner in Lufthansa Technik Puerto Rico is an impor- the region,” said Jeffrey Martin, Executive Expecting somewhat longer turnaround tant pillar in Lufthansa Technik’s aircraft Vice President, operations, JetBlue. “By times at the beginning, Lufthansa Technik overhaul network and provides optimal supporting Lufthansa Technik’s expansion Puerto Rico has an agreement with both service at reasonable costs. in Aguadilla, we are not only making an customers concerning ramp-up. Mean- investment in our heavy maintenance while the goal of a reduced TAT for Spirit plans, we’re helping to ensure jobs which has been achieved, with the performance will lead to economic growth in the area.” for JetBlue following suit. Thomas Frerck- Elmar Lutter Since July 21, 2015, Lufthansa Technik sen, Lufthansa Technik Manager Strategy Phone +1-787-241-9052 Puerto Rico is working on Airbus narrow- & Business Development Base Mainte- [email protected] 22 | Engine Services Lufthansa Technik Connection 1.2016

A350 APU capability established

Lufthansa Technik has been granted the offical approval to perform repairs and overhauls of the HGT1700, the Auxiliary Power Unit of the . Furthermore, a spare APU is available.

The first HGT1700 in Lufthansa Technik’s APU shop.

www.lufthansa- technik.com/ engine-capabilities

or more than two decades, Lufthansa repair and maintenance services for the toring System (ACMS), helping to reduce Technik has provided technical ser- engine for the coming years. At the same the maintenance effort. Combining OEM F vices for a whole range of modern time, Lufthansa Technik is expanding the (Original Equipment Manufacturer) and Auxiliary Power Units (APU) to countless capabilities of its Technical Competence MRO competencies will result in improved international customers. The acquired Center, offering 24/7 troubleshooting repairs and higher reliability, with Lufthansa extraordinary competence rests not only support and establishing a global APU Technik integrating the feedback from the on APU technology, but also on an engine and component pool. field into its maintenance and overhaul MRO competence of unrivalled breadth, processes. The cooperation between including the approval to develop proprie- Fast and cost-efficient overhauls Honeywell and Lufthansa Technik provides tary repairs. The continuously driven customers with fast and highly cost-effi- improvement cycle is thus one of the most The initial capability build-up in Hamburg cient APU overhauls and repairs, adding outstanding strengths of Lufthansa Technik was completed in August 2015 with the another important element to Lufthansa and a highly beneficial advantage for successful audit of the German Federal Technik’s comprehensive A350 perfor- every customer. Aviation Office (LBA). Providing line mance portfolio. As manufacturer Honeywell has chosen maintenance services for A350 custom- Lufthansa Technik as its partner for the ers, Lufthansa Technik is continuously repair and overhaul of the HGT1700 APU, building experience. All aspects of the Ole Gosau Lufthansa Technik will be the official APU condition are electronically moni- Phone +49-40-5070-3868 warranty station and the only provider of tored through the Aircraft Condition Moni- [email protected] Lufthansa Technik Connection 1.2016 Laboratory Services | 23

The Laboratory Services­ of Lufthansa Technik in Frankfurt offers all routine examinations of ­fluids in direct ­proximity to flight operations.

Routine examinations

Hydraulic fluids and engine oil have to ­fulfill different requirements, depending on their area of application. Chemical and physical parameters describe their condi- tion and the condition of the systems in which they are used. Chemical changes, for example following overheating or ­contamination by a non-system fluid, can significantly influence the fluid properties and the performance of the related aircraft system. Furthermore, microbiological tests of fuel samples from passenger aircraft are www.lufthansa- performed by the lab in Frankfurt. Meta- technik.com/­ bolic products of microbes in fuel can lead laboratory-services to corrosion in the tank and the tank lines. “Routine examinations as prescribed by manufacturers have to be performed regu- larly. All these routine test procedures can be accomplished in-house by us,” says Dr. Björn Seibold, Team Lead of the Laboratory Services division in Frankfurt.

Know-how and consulting

The experts of the Frankfurt lab also Targeting fluids support customers with their know-how in non-routine cases. Based on their experi- ence and the evaluation of analytical data Routine or emergency – Lufthansa Technik’s Laboratory Services they can give advice on corrective actions in Frankfurt examines all on-board fluids quickly and reliably on site. if problems occur. “This means that the maintenance and engineering departments of our customers have a competent partner on site in case of need,” says Dr. Björn Sei- bold. Thanks to the high level of automation variety of fluids can be found on In direct proximity to flight operations in the lab, the highly qualified staff and the board of aircraft in various sys- at – the laboratory facility excellent work quality all tests can be pro- A tems. Regardless of whether is just a few meters to the apron – the team cessed precisely and reliably, even within hydraulic fluid, oil, fuel or drinking water – can perform all routine fluid examinations a few hours in special cases (AOG). regular checks are necessary to ensure for airlines and MRO businesses. As an that these fluids and their systems are integral part of MRO services and in close ready for use, a task for the experts of contact with line maintenance operations, Dr. Björn Seibold Lufthansa Technik’s Laboratory Services Laboratory Services unit offers solutions for all Phone +49-69-696-60240 in Frankfurt. relevant on-board fluid examination issues. [email protected] 24 | Employee Portrait Lufthansa Technik Connection 1.2016

www.ltt.aero/­ training-finder

“We speak the language of the MRO business”

As Manager Aircraft Type Training for Lufthansa Technical Training (LTT), Peter Thomas coordinates the training and further education programs for type ratings for maintenance technicians. Lufthansa Technik Connection 1.2016 Employee Portrait | 25

eter Thomas is still as fascinated by the requirements of our customers and our Peter Thomas still remembers very well the world of aviation as he was at own modifications for the training,” says what it is like to stand in front of young P the beginning of his career. “I knew Peter Thomas. “Our primary goal is to offer mechanics or avionic technicians as a then exactly: Aircraft Engineer – that’s my contemporary, action-oriented training.” trainer, since he conducted training him- thing!” he says as he recalls his training as The manager appraises the training self up until 2004. He even filled in on an aircraft mechanic with the German staff as Lufthansa Technical Training’s occasion up to a couple of years ago if Armed Forces. “The technical complexity greatest asset. The instructors come from an instructor was absent due to illness. of flying always impressed me.” After eight maintenance and therefore offer a wealth He no longer has time now for this in his years spent as a mechanic with Lufthansa of practical experience. “Our trainers can management role – much to his regret. in Frankfurt, he found himself in Lufthansa’s convey in class what is important in prac- technical training academy at the begin- tice as well as any tips and tricks that Cooperation is becoming ning of the nineties – the forerunner to the might be relevant. It is extremely important increasingly important present Lufthansa Technical Training. that we and our trainers speak the lan- “I always enjoyed working with people guage of the MRO business,” underlines The training manager sees the bigger and helping them learn,” explains Peter Peter Thomas. picture when he looks to the future – inter- Thomas. Thousands of aircraft mechanics action and communication with other and avionic technicians have meanwhile Daily contact with the trainers training companies is becoming increas- received their type rating under his instruc- ingly important. “Cooperation with tion and responsibility. The manager has Lufthansa Technical Training combines Austrian Technical Training and Swiss been employed by the Lufthansa Group complex theoretical and practical training Aviation Training is growing in importance since 1984 and has worked in the training situations, including simulator and run-up all the time,” adds Thomas. “We want to division for more than 20 years. In his role training. The teaching methods are well build a platform on which the training as a licensed mechanic Thomas super- received: “It’s really great when the partici- companies in the Group can cooperate vised the launch of the Airbus A320 and pants give us positive feedback when closely together and find and implement A340 types at Lufthansa. As a manager they go home after six to eight weeks. best practices.” Peter Thomas is certain responsible for training, he is now working For example, the fact that attention will with the new Airbus A320neo, CSeries and that somebody can focus even more A350, among other aircraft. “A new aircraft sign off an aircraft intensively in the type is always a challenge for us. Questions following one of our Our primary goal is to future on the most relating to customer staff requirements and training programs offer contemporary, profitable aircraft market development also influence our makes me proud,” action-oriented training. types, such as the capacity planning,” explains the 52-year- says Peter Thomas. “ Peter Thomas A320 family, the old. “Moreover, our trainers themselves As a supervisor he A350 and the must naturally likewise be trained in the seeks daily contact with his trainer teams. ­ for example. The new short- new aircraft types.” His day therefore begins early. Thomas is haul jet from Bombardier is also included in in his Frankfurt office by around 7 a.m. so these ranks. Lufthansa Technical Training Action-oriented training he can make use of the hour before is the Authorized Training Provider for the training commences. What still has to be CSeries and maintains an instructor team The launch of the Airbus A350 is at the top organized? Is everything in order in the of 14 people at the ready for this task. of the priority list at present – a compre- classrooms? Is somebody absent due to Would he follow the same career path hensive and long-term undertaking. “A large illness? Once the seminars commence again if given the opportunity? The answer number of requirements have to be he continues to work on administrative is brief and concise: “Absolutely!” brought together: the official regulations, tasks and schedules. 26 | VIP & Executive Jet Solutions Lufthansa Technik Connection 1.2016

Completion project for Royal Jet

Lufthansa Technik and Royal Jet, the Middle East’s foremost private charter company, have signed an agreement for the completion of two Boeing 737-700 BBJ aircraft.

Edése Doret who is known for his elegant Captain Patrick Gordon, Interim President yet innovative designs. Both cabins will be and Chief Executive Officer of Royal Jet. very modern with a spectacular interior Lufthansa Technik’s Senior Vice President design. The VIP interior comprises a pri- VIP & Executive Jet Solutions, Walter vate master bedroom together with a fully Heerdt, explained: “We are very proud that equipped master bathroom as well as a we have been selected by Royal Jet and large lounge area, business and economy given the chance to materialize the spec- class areas. Both aircraft will be equipped tacular design of Edése Doret.” with the latest telecommunication and Royal Jet is currently operating six BBJs entertainment technology to meet the and therefore already considered as the needs of the exclusive customer base of world’s largest independent BBJ operator. he business jets will be completed at Royal Jet. Each aircraft will comfortably After completion the Abu Dhabi-based Lufthansa Technik’s VIP & Executive accommodate 34 guests. charter operator will add those two aircraft T Jet Solutions site in Hamburg. The “Royal Jet is the benchmark for private to the existing fleet and Royal Jets custom- aircraft will be redelivered in Q3 and Q4 of charter companies in the region. It is our ers will soon be able to experience this this year. The cabin interior of both aircraft aim to be the benchmark for global opera- very exclusive product. was done by the New York-based designer tors offering VIP chartered services,” said

Luxury meets innovation

Mercedes-Benz Style and Lufthansa Technik have presented their new VIP cabin design to initial customers at the Dubai Air Show.

riven by the large interest of the VIP integrated cabin concept. “The joint project Senior Vice President VIP & Executive Jet market for a Mercedes-Benz Style team has done a great job. The floorplan Solutions, Lufthansa Technik. The unique D VIP Cabin design in the recent visualizes the typical Mercedes-Benz mod- helix structure, a dynamic spiral layout, is the months, the two companies have shown the ern luxury combined with Lufthansa Technik’s central design theme extending throughout first impressions of a unique conceptual highest quality design approach. The result the aircraft from the entrance all the way to floorplan. is a unique, organic and functional design the bedroom. This creates new, independent Since the announcement of the coopera- for a modern VIP Jet. Together with Luft- spatial zones without the typical arrange- tion at EBACE in , in hansa Technik’s latest in-flight communica- ment of seat and wall elements. The VIP air- May 2015, Mercedes-Benz Style and tion and entertainment innovations, the new craft, which could seat 150 passengers in Lufthansa Technik have been working on cabin will be ideal for global players wish- airline configuration, is designed for 16 VIP the design of an innovative, luxurious and ing to travel in style,” said Walter Heerdt, passengers. Lufthansa Technik Connection 1.2016 Events & Exhibitions | 27

Meet us at...

21 – 22 January 2016 | Lima MRO Latin America A conference and a showcase form the core of the region’s leading MRO event. Here MRO providers, airlines, OEMs, lessors, and industry experts meet.

3 – 4 February 2016 | Dubai MRO Middle East The MRO Middle East is the opportunity for highlighting all aspects of the MRO industry in a region with its rapid growth.

16 – 21 February 2016 | Singapore Comprehensive support Singapore Airshow Asia’s largest aerospace and defense for TUI airlines event ranges among the most renowned air shows in the world. Lufthansa Technik and five European airlines of the Touristik Union International (TUI) based in Hanover, Germany, have 25 – 26 February 2016 | concluded comprehensive contracts on the base maintenance MRO & CIS and landing gear overhaul of their Boeing 737 NG fleets. MRO Russia & CIS brings together Russian & CIS airline technical and engineering management with MRO providers, component suppliers s Europe’s largest tour operator, ­Services UK, the Lufthansa Technik center and manufacturers. TUI operates an airline fleet that is of excellence for 737NG landing gear A organized in five European airlines overhaul. In this case the contract term and constituted as ‘One Aviation’: TUIfly, covers ten years. 14 – 16 March 2016 | Casablanca TUIfly Nordic, Jetairfly, Arkefly and Thom- The base maintenance contract has a MRO Africa son Airways. Following the signing of a special feature, as described by Olaf Voss, Letter of Intent in June last year, TUI has Sales Manager Europe for Lufthansa Representatives of African airlines meet now concluded comprehensive contracts Technik: “The contract includes a service with experts in maintenance issues, and for maintenance and overhaul with catalog for so-called menu pricing. These the latest industry trends are presented. Lufthansa Technik for this consolidated defined prices allow customers to estimate group of airlines. the costs for the routine layover packages quite accurately. The feature therefore Improved planning certainty represents a major advantage for the customer in terms of planning certainty.” The contracts signed at the end of last Based on these new contracts, the TUI year relate to the 99 Boeing 737 NG air- airlines have secured the support of the craft operated by the TUI airlines. A base leading MRO provider for ensuring maintenance contract was one of the smooth flight operation. The contract terms ­contracts agreed for this fleet, covering a commenced with the 2015/16 winter

period of five years. Overhaul of the aircraft season. Follow this link to find will be performed at Lufthansa Technik out more about Lufthansa in Sofia. Another contract covers this Olaf Voss Technik’s participation and presentations at upcoming fleet’s landing gears which will be over- Phone +49-40-5070-3055 fairs and conferences. hauled by Lufthansa Technik Landing Gear [email protected] lufthansa-technik.com/events 28 | Products & Services Lufthansa Technik Connection 1.2016

World of services Airbus

Our range of products and services can be A300/A310 /A310 tailored for commercial and private fleets of Line Maintenance every mix, kind and age. Base Maintenance Component Services Total Support Services Engine Services: JT9D, PW4000-94, Total Support Services are the first choice for GE CF6-80C2 any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his A318A300 Airbus A318 core business at the same time. Line Maintenance • Total Operational Support (TOS®) Base Maintenance • Total Technical Support (TTS®) Component Services • Total Base Maintenance Support (TBS™) Engine Services: CFM56 • Total Material Operations (TMO®) Completion • Total Component Support (TCS®) A319 • Total Engine Support (TES®) • Total Landing Gear Support (TLS™) A318 Line Maintenance • Aircraft Leasing & Trading Support (ALTS®) Base Maintenance Component Services Single Services Engine Services: CFM56-5, V2500-A5 Single services and shop load events such as Completion letter checks, engine overhauls or repairs of A320 single components are at the core of a unique Airbus A320 assembly of products and services. A319 Line Maintenance • Aircraft Services Base Maintenance • Component Services Component Services • Engine Services Engine Services: CFM56-5, V2500-A5 • Landing Gear Services Completion • VIP & Executive Jet Solutions A321 Special Services A320neo Line Maintenance The world’s leading manufacturer-indepenent Base Maintenance MRO provider offers a product portfolio Component Services reaching beyond traditional MRO services Engine Services: CFM56-5, V2500-A5 from the manual. Completion • Composite Repairs (ARC®) • Engine Parts & Accessories Repair (EPAR) A330 Airbus A330 A321 • Maintenance Management Services (MMS) Line Maintenance • Logistics & Training Base Maintenance • AOG Services Component Services • Surface treatment Engine Services: CF6-80, PW4000-100, Trent 700 -40-50 Completion 9 70 Original Equipment Innovation – OEI 4 - + 4 e 3 n 0 Lufthansa Technik has successfully i A340 l 8 A330

t Hotline o

established a line of cabin products. H 24/7 Line Maintenance • Cabin Management & IFE Systems AOG desk Base Maintenance • Aircraft & Cabin Equipment Component Services • Connectivity Engine Services: CFM56-5, Trent 500 • Patient Transport Solutions Completion eServices A350A340-300 Airbus A350 Lufthansa Technik’s Technical Operations Line Maintenance, Websuite manage/m® allows operators Component Services, to manage their technical operations via a Engine Services: web-based system. Trent XWB

Airbus A380 A380 Please follow this link for the com- Line Maintenance plete MRO service portfolio and more Base Maintenance details about Lufthansa Technik’s Component Services solutions for fleets of any size. www.lufthansa-technik.com/services Engine Services: Trent 900 Completion

A380 Lufthansa Technik Connection 1.2016 Products & Services | 29

Boeing Regionals

737 Boeing 737 Q-Series Bombardier Q400 Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-3 PW100, PW150 Completion Q-Series 773737 NG Boeing 737NG CRJ Bombardier CRJ Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services Engine Services: Engine Services: GE CF34 CFM56-7B Completion CRJ 700

747737NG/MAX Boeing 747 CSeries Bombardier CSeries in preparation Line Maintenance Base Maintenance Component Services Engine Services: JT9D, PW4000, CF6-80C2 Completion

757 E-Jets 747-8 Boeing 757 Embraer Line Maintenance E-Jets 170/175, 190/195, Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: Component Services

RB211-535 ERJ 190 Engine Services: GE CF34 Completion

776757 Boeing 767 Line Maintenance Base Maintenance Component Services Engine Services: PW4000-94, CF6-80C2 Business Jets Completion

777767 Boeing 777 Airbus Corporate Jets ACJ Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services

Boeing 777-9X vorläu ge Zeichnung Completion Engine Services: CFM56, V2500-A5 Completion

7777X77 Boeing Business Jet BBJ in preparation Airbus Corporate Jetliner Line Maintenance Base Maintenance Component Services Engine Services: CFM56-7B Completion

787 Boeing 787 Bombardier Bombardier Boeing Business Jet (BBJ) Line Maintenance Challenger, Learjet, Component Services Global Express. Engine Services* Line Maintenance Completion Base Maintenance *schedule to be defined Component Services Engine Services: CF34 787 MD-11 Challenger Family Embraer MD-11 Embraer Line Maintenance Legacy, Lineage. Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: Component Services CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 1.2016

Senior Vice President Senior Vice President Corporate Sales Corporate Sales Americas EUMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Vice President Corporate Sales Eastern Europe and CIS Dmitri Zaitsev Vice President Vice President p +49-40-5070-5404 Corporate Sales Corporate Sales [email protected] USA and Canada Europe Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Vice President Vice President Corporate Sales Corporate Sales Middle East and Africa Latin America Richard Haas and Caribbean p +49-40-5070-3053 Jörg Femerling [email protected] www.lufthansa- p +1-305-379-2604 technik.com/sales [email protected]

America and Canada Europe, Middle East and Africa

Canada BeNeLux Dubai Dan Hepworth Rudi Preud’homme Ziad Al Hazmi p +1-514-245-0143 p +32-2-752-8690 p +971-4-4057-557 [email protected] [email protected] [email protected]

Chile Italy Carlos Sotomayor Emanuela Marabese Fulya Türköz p +56-2-2573-7770 p +39-02-58571483 p +90-212-465 55 57 [email protected] [email protected] [email protected]

Lessors North America United Kingdom Lydia Martin Paul Conway p +1-818-232-5956 p +44-7812-091074 [email protected] [email protected] Lufthansa Technik Connection 1.2016 Contacts | 31

Senior Vice President Corporate Sales Asia Pacific Gerald Steinhoff p +65-6733-5539 [email protected] Vice President Vice President Corporate Sales Corporate Sales Line Maintenance VIP & Special Mission Lessors & Banks Worldwide Wieland Timm Andreas Kehl Michael Struck p +49-40-5070-2548 p +49-40-5070-4780 p +49-69-696-69660 [email protected] [email protected] [email protected]

Affiliates & Corporations

Lufthansa Technik Lufthansa Technik Lufthansa Bombardier AERO Phone +39-02-585714-24 Aviation Services Phone +49-6731-497-0 Fax +39-02-748-64924 Phone +49-30-8875-4600 Fax +49-6731-497-197 cesare.ghermandi@ Fax +49-30-8875-4511 [email protected] lht-milan.com [email protected] www.lhaero.com www.lht-milan.com www.lbas.de

Lufthansa Technik Lufthansa Technik Lufthansa LEOS Philippines Phone +49-69-696-8222 Phone +32-2-752-8660 Phone +63-2-855-9311 Fax +49-69-696-93888 Fax +32-2-752-8673 Fax +63-2-855-9309 [email protected] [email protected] [email protected] www.lufthansa-leos.com

www.lufthansa-technik.com/ www.lht-philippines.com Airfoil Services brussels Vice President Lufthansa Technik Phone +603-6145-3612 Corporate Sales Lufthansa Technik Puerto Rico Fax +603-6141-6810 North East Asia Budapest Phone +1-787-230-7700 [email protected] Phone +36-1-296-3000 [email protected] www.airfoilservices.com Benjamin Scheidel Fax +36-1-296-3001 www.lht-puertorico.com p +852-2846-6370 Ameco Beijing [email protected] [email protected] Lufthansa Technik Phone +86-10-6456-1122 www.lht-budapest.com Services India ext 4100/4101

Phone +91-22-935-37409 Fax +86-10-6456-1823 Lufthansa Technik Fax +91-99-5800-5695 [email protected] Component Services [email protected] www.ameco.com.cn Phone +1-954-440-7014 www.lufthansa-technik.com/ Fax +1-954-302-3925 india BizJet International [email protected] Phone +1-918-832-7733 www.lht-component- Lufthansa Technik Shannon Fax +1-918-832-8627 services.com Phone +353-61-370-000 [email protected] Vice President Fax +353-61-361-100 www.bizjet.com Corporate Sales Lufthansa Technik [email protected] South East Asia Intercoat www.lufthansa-technik.com/ Hawker Pacific Aerospace and Australia Phone +49-4191-809-100 lht-shannon Phone +1-818-765-6201 Robin Johansson Fax +49-4191-2826 Fax +1-818-765-5759 p +65-6733-9081 [email protected] Lufthansa Technik Shenzhen [email protected] www.lht-intercoat.de www.hawker.com [email protected] Phone +86-755-2777-5925 Fax +86-755-2750-0269 Lufthansa Technik [email protected] Heico Aerospace Landing Gear Services UK www.lht-shenzhen.com Phone +1-954-961-9800 Asia and Australia Phone +44-20-8589-1941 Fax +1-954-987-7585 Fax +44-20-8589-1901 Lufthansa Technik Sofia [email protected] [email protected] Phone +359-2-4601-777 www.heico.com

www.lht-landinggear-uk.com Fax +359-2-4601-251 IDAIR [email protected] Lufthansa Technik Phone +49-40-5070-69416 Australia & Pacific www.lht-sofia.com Logistik Services Fax +49-40-5070-64144 Joseph Giarrusso Phone +49-40-5070-5331 Lufthansa Technik [email protected] p +61-3-9551-9064 Turbine Shannon www.idair.aero Fax +49-40-5070-8667 [email protected] Phone +353-61-365-512 [email protected] lumics Fax +353-61-360-513 www.ltls.aero Phone +49-40-5070-61361 [email protected] | www.ltts.ie [email protected] Lufthansa Technik www.lumics-consulting.de Maintenance International Lufthansa Technik China Phone +49-69-696-141910 Vostok Services N3 Engine Steven Wang Fax +49-69-696-90942 Phone +7-495-981-5850 Overhaul Services p +86-10-6465-1593 [email protected] Fax +7-495-981-5852 Phone +49-3628-5811-0 [email protected] www.lufthansa-technik.com/ [email protected] Fax +49-3628-5811-8240 ltmi www.lufthansa-technik.com/ [email protected] vostok www.n3eos.com Lufthansa Technik Malta Lufthansa Spairliners Phone +356-2560-4000 Technical Training Phone +49-40-5070-66499 Hidenori Sato Fax +356-2560-4190 Phone +49-69-696-2751 Fax +49-40-5070-66742 p +81-45-309-2777 [email protected] Fax +49-69-696-6384 [email protected] [email protected] www.lht-malta.com [email protected] | www.ltt.aero www.spairliners.com Around the clock. No matter what.

Our worldwide Total Component Support TCS® for your Boeing 787. The success of an aircraft’s daily operations depends on flawless component sup- port when needed. With decades of experience spanning hundreds of aircraft, Lufthansa Technik’s component team has successfully established an optimum supply process for 787 operators. Wher- ever you need us, we are happy to be of service. Lufthansa Technik AG, [email protected] Call us: +49-40-5070-5553

www.lufthansa-technik.com/787

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