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COVID-19 Airline Policies Travelport COVID-19 Airlines Policies Reference Sheet 23/03/2020 13:22 Top 20 Airlines by Region This is a summary view of policies that has been captured on airline websites on a periodic basis. The summary text does not represent the complete terms and conditions and is provided for informational purposes only and without guarantee of accuracy. Please click on the links in this document to see the most up to date and detailed airline policy changes. This information is also likely to change depending on rapidly-evolving circumstances. Region & Airline Coronavirus COVID-19 Cancel & Refund Policy (Summary) Last Updated Airline Reference (External Link) Find out how your agency can handle servicing of the changes across the Travelport systems here (log in to Travelport Support required) https://travelportprod.service-now.com/mytravelport_support?id=kb_article&sys_id=73b728acdbfb041074d718281396196c Americas https://www.interjet.com/en-us/information/important- ABC AEROLINEAS S.A. DE C.V. Travel waivers offered by region and booking date, please reference link 20-Mar-20 notice https://www.aerolineas.com.ar/en- AEROLINEAS ARGENTINAS Travel waivers offered by region please reference link for additional information 20-Mar-20 us/promociones/detalle/313_important-information- coronavirus https://aeromexico.com/en-us/notifications-for-passengers AEROMEXICO Travel waivers offered by region and booking date, please reference link 20-Mar-20 https://www.avianca.com/us/en/can-we-help-you/on-line- Exemptions and change policies offered for International and Domestic tickets. AEROVIAS DEL CONTINENTE AMER - solutions/refunds/ Customers are advised to contact customer service if they're traveling within the 20-Mar-20 AVIANCA next 72 hours. Please reference link for additional information https://www.aircanada.com/us/en/aco/home/book/travel- AIR CANADA AND AIR CANADA One-time change permitted for tickets purchased from airline between March 4th 20-Mar-20 news-and-updates/2020/covid-19.html#/cancel-existing VACATIONS and March 31st for all travel completed before December 31, 2020 https://www.airtransat.com/en-US/travel-information-en- Flights booked on or before March 4th for travel until April 30th can change the AIR TRANSAT 20-Mar-20 us/coronavirus date or destination travel must be completed by December 31, 2020 Waiving change and cancellation fees for travel through April 30th for tickets https://www.airtransat.com/en-US/Travel-Information-en- purchased on/before February 26th, and for new tickets purchased between ALASKA AIRLINES 20-Mar-20 US/Notice-to-Travellers February 27th and March 31st. Tickets purchased through a third party, contact them directly Tickets purchased between March 1st and April 30th, including restrictive Basic https://www.aa.com/i18n/travel-info/coronavirus-updates.jsp AMERICAN AIRLINES Economy tickets, will be granted a one-time change without incurring the 20-Mar-20 standard $200 change fee https://www.copaair.com/en/web/us/coronavirus-measures- Tickets purchased until March 31st with travel dates orginating or completed by COPA AIRLINES 20-Mar-20 travel-with-confidence June 15th can be adjusted without a change fee. The exemption only applies once Blanket waiver on on all tickets (Domestic & International) purchased between https://www.delta.com/us/en/advisories/other- March 1st and March 31st, allowing for multiple alterations free of change fees. alerts/coronavirus-travel-updates DELTA AIR LINES, INC. Tickets purchased during the travel window are permitted changes through 20-Mar-20 February 28, 2021, as long as the original travel dates fall between March 20th and February 25, 2021 Tickets issued prior to March 10th with upcoming travel scheduled between https://www.flyfrontier.com/travel/travel-info/new-change- FRONTIER AIRLINES March 20th and May 20th, are granted a one-time change to their itinerary 20-Mar-20 policy/ without incurring change or cancel fees https://www.voegol.com.br/pt/informacoes/comunicado- Tickets can be cancelled and a credit will be given for a future flights. The value will GOL LINHAS AEREAS S.A 20-Mar-20 coronavirus?br=banner1%3D&of=comunicado-coronavirus be available in full for on year, counting from the date of purchase https://www.hawaiianairlines.com/coronavirus Flights booked between March 1-31 can make a one-time, fee-free change to a HAWAIIAN AIRLINES, INC 20-Mar-20 future travel date; applicable fare differences will apply http://blog.jetblue.com/coronavirus/ Waiving cancellation and change fees for tickets issued between March 6th and JETBLUE AIRWAYS 20-Mar-20 March 31st for travel through Sepbember 8th https://www.latam.com/en_us/experience/coronavirus/ Increased flexability of our policies to reschedule flight date and/or destination. LATAM AIRLINES 20-Mar-20 Please reference link for additional details Flights can be cancelled 10 minutes prior to departure, funds can be used to pay https://www.southwest.com/Coronavirus/ SOUTHWEST AIRLINES for a future flighs. Funds valid for a future trip up to a year from the original 20-Mar-20 purchase date https://customersupport.spirit.com/hc/en- One-time fee-free change or cancellation. Must call Customer Service 801 401 SPIRIT AIRLINES 20-Mar-20 us/articles/360006469277-What-is-Spirit-doing-to-address- 2222 concerns-about-COVID-19-coronavirus- https://www.suncountry.com/safety-updates Customers can change their trip reservation online free of charge as long as the SUN COUNTRY AIRLINES departure date is 60 days out or more. Passengers with flights scheduled through 20-Mar-20 May 31st are permitted to change or cancel tickets without fees. https://hub.united.com/united-coronavirus-covid19-safety- Tickets booked (International & Domestic) made between March 3rd and March update-2645397564.html UNITED AIRLINES 31st are eligible for a one-time change to a flight of equal or lesser value valid over 20-Mar-20 a period of one year from the original issue date of the ticket. https://www.westjet.com/en-us/travel- Different flight waivers offered for new, exisiting and WestJet Vacations bookings. WESTJET 20-Mar-20 info/advisories#coronavirus Please reference link for additional details Page 1 of 10 Travelport COVID-19 Airlines Policies Reference Sheet 23/03/2020 13:22 Top 20 Airlines by Region This is a summary view of policies that has been captured on airline websites on a periodic basis. The summary text does not represent the complete terms and conditions and is provided for informational purposes only and without guarantee of accuracy. Please click on the links in this document to see the most up to date and detailed airline policy changes. This information is also likely to change depending on rapidly-evolving circumstances. Region & Airline Coronavirus COVID-19 Cancel & Refund Policy (Summary) Last Updated Airline Reference (External Link) APAC All tickets with a ticket number beginning with "999" purchased before 0:00 AM https://www.airchina.co.uk/GB/GB/promotion/refundguide?p on January 28, 2020 for Air China operated flights or CA-coded codeshare flights id=TP_refundguide:20200205:KV:KRFG:GB:EN AIR CHINA, MULITPLE BUSINESS C that have a travel date later than January 1, 2020 (inclusive) can be refunded free 20-Mar-20 of charge within the validity period of one year as long as the refund is requested before the departure of the flight Rebooking fees can be waived for tickets issued till 31 March 2020. The rebooking http://www.airindia.in/images/pdf/New-Sunil-EDITED- AIR INDIA validity date and whether full refund is allowed upon different origin/ 20-Mar-20 VERSION-WAIVERS-FOR-COVID-19-18-MAR20-8.pdf destinations. Please refer to link for details. https://www.airnewzealand.com/travel-alerts Offering the option to hold your fare in credit for any international or domestic AIR NEW ZEALAND 20-Mar-20 bookings for travel commencing between 20 March and 14 April 2020. Customers with applicable tickets can request a refund with cancellation fees https://www.ana.co.jp/en/jp/topics/notice200123/ waived. Requests can be made up to 1 year and 30 days from the travel start date ALL NIPPON AIRWAYS CO LTD 20-Mar-20 (or issuance date if prior to travel.) The eligible periods are different from each origins/ destinations. Please refer to link for details. Waiving reissue/refund penalties for all international routes (1 time only). https://flyasiana.com/C/HK/EN/customer/notice/detail?id=CM ASIANA AIRLINES Ticketing date applies to March 10, 2020 - April 30, 2020 with depatrue date 20-Mar-20 202003110001201697 starting from March 10, 2020 Waiving rebooking, rerouting and cancellation fees for all destinations/ origins https://www.cathaypacific.com/cx/en_HK/travel- with ticket booked on/before 17 March 2020 and travel dates from 17 March information/travel-preparation/travel-advisories/covid-19- CATHAY PACIFIC AIRLINES 20-Mar-20 2020 until 31 May 2020. Eligible to rebookg or reroute for travel on/before 10 refunds-and-ticket-changes/refunds.html December 2020 Waive ticket reissue charge for tickets issued On/before 18MAR20(subject to the https://www.china-airlines.com/uk/en/discover/news/travel- region) with travel date on/before 30APR20. The applications must be filed advisory?travelAlert=37984-7030 CHINA AIRLINES 23-Mar-20 on/before 30APR20. The eligible periods are different from each origins/ destinations. Please refer to link for details. Waiving refunding fee for 781 beginning tickets purchased or exchanged before https://hk.ceair.com/newCMS/hk/en/content/en_News/Travel January 28 2020 with travel date on or after 28th Jan 2020 and the application
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