Publication No PP227838/003 IN AUSTRALIA October 2007 61, No 186 Vol I.R. Distant Relations ➣ Minister Joe Hockey & Labor’s Julia Gillard compare workplaces ➣ Pages 11-15

➣ It’s all happening In The Zone … p20-29

CLUB MANAGERS’ ASSOCIATION AUSTRALIA OFFICE BEARERS CMAA FEDERAL EXECUTIVE Publisher CMAA President WILLIAM CLEGG, ACCM Editor: Peter Sharp Randwick Labor Club Bill Clegg ACCM Phone: (02) 9643 2300 Federal Secretary Federal President Mobile: 0410 140 036 ALLAN PETER, ACCM Email: [email protected] Forster Tuncurry Golf Club Contributors: Vice President Henri Lach, Katie Cincotta. DANIEL MUNK, ACCM Advertising Manager: Penrith Rugby League Club Judy Rayner Executive Member Advertising Bookings: DAVID O’NEIL, ACCM Executive Officer (02) 9332 2363 & 9360 6177 Castle Hill RSL Club Terry Condon, CCM Fax (02) 9361 5142 Executive Member Administration Officer Printing and Design: TIM McALEER, ACCM Gerry Sarlemyn Daily Press Pty Ltd Tradies Senior Industrial Relations Allan Peter ACCM Phone: (02) 9558 8419 CMA NSW STATE Advocate Federal Secretary Correspondence: Peter Cooper EXECUTIVE MEMBER The Editor, c/- DEBORAH FEENING, ACCM Education Manager Club Managers’ Association Australia Club Marconi Ralph Kober, B.Ed. 67-73 St. Hilliers Road ADMINISTRATION Career Development Auburn NSW 2144 TERRY CONDON, CCM Administrator P.O Box 845 Auburn NSW 1835 Executive Officer Narell Harrison Phone (02) 9643 2300 FEDERAL COUNCILLORS Training Course Administrators Fax (02) 9643 2400 Brad Jones, CCM Division A – City/Eastern Suburbs Zone and Manly/Northern Suburbs Estelle McDonald Please address all business Zone Communication Services Manager correspondence to the Federal Secretary Mario Machado, ACCM Peter Sharp Danny Munk ACCM Assistant Chief Executive Officer Accounts Officer Vice President The Club Managers’ Association Hornsby RSL Club Priscilla San Luis Australia is registered as an industrial Division B - St George/Cronulla organisation of employees in the terms of Sutherland Zone and Inner West Receptionist the Federal Workplace Relations Act, Carol Quirke Zone 1996, and The Club Managers’ Ian Todd, ACCM Training & Venue Coordinator Association is a registered Trade Union in General Manager Maria Hudson the terms of the New South Wales Kingsgrove RSL Club Industrial Relations Act 1996. The CMAA Division C – Nepean Zone is affiliated with the Australian Council of Michael Wiezel Trade Unions (ACTU) and the CMA is Secretary Manager affiliated to the NSW State Branch of the St Marys RSL Club ACTU, The Labor Council of NSW. Division D – Hunter Zone, Central Coast Zone and Great Lakes Zone David O’Neil ACCM Stephen Byfield, ACCM Federal Executive Member Registered Office Life Members Chief Executive Officer 67-73 St. Hilliers Road Diggers @ The Entrance Harry Walker (decd.) Auburn NSW 2144 Phone (02) 9643 2300 Division E – Far North Coast Zone, Norm Robinson (decd.) Fax (02) 9643 2400 North West State Zone, Mid State Arthur Justice (decd.) Zone and Mid North Coast Zone Len Ewart (decd.) P.O.Box 845 Auburn NSW, 1835 Email - [email protected] Gordon Rhodes, ACCM Lou O’Neill (decd.) Chief Executive Officer Peter Cameron (decd.) South Tweed Sports Club Office Hours Bob Harbutt (decd.) Division F – Illawarra Shoalhaven Monday to Friday 9am to 5pm Keith Nolan (decd.) Zone and Far South Coast Zone Fred Chubb, CCM (decd.) Seven-day telephone answering service David Hiscox, ACCM in operation. Operations Manager Alan McDougall, MBE (decd.) Dapto Leagues Club John Milne (decd.) Tim McAleer ACCM Federal Executive Member “Club Management in Australia” is published monthly Division G – Gold Coast Zone, Les Evennett by the Club Managers’ Association Australia. All Brisbane Zone, Ipswich Darling George Elliot, CCM material is copyright and cannot be reproduced without Downs Zone, Sunshine Coast Zone, the explicit permission of the Publisher or Editor. Peter Strachan, ACCM Editorial contributions relating to the club industry are and the Central and Northern Hans Sarlemyn, ACCM welcome. Submitted copy should be typed and double Queensland Zone Jim Henry, OAM, CCM spaced. We don’t accept any responsibility for keeping Stephen Condren and returning unsolicited material. Photographs General Manager Terry Condon, CCM submitted must be captioned. Those sent without prior Southport Workers Club Lew Cooper arrangement cannot be returned unless accompanied Barry Stevenson by a stamped, self addressed envelope. Views Division H – Victoria Zone, Riverina expressed in this magazine are not necessarily those of Murray Zone and the ACT Zone Greg Pickering, ACCM the Club Managers’ Association Australia. Although we John Allan, ACCM do exercise the utmost caution, we don’t accept Grant Duffy, ACCM responsibility for claims expressed in advertisements Secretary Manager Allan Peter, ACCM appearing in our issues. Numurkah Golf & Bowls Club Wayne Forrest, ACCM Deborah Feening ACCM Subscription rate is $55 a year. NSW State Executive Member ISSN 0045-7205

October 2007 www.cmaa.asn.au Club Management 1 SPONSORS OF THE CLUB MANAGERS’ CAREER DEVELOPMENT CENTRE

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Inside your October edition PAGE 8 PAGES 11-15 PAGES 30-31 PAGES 32-33 The upcoming Federal If you need to know the Election has focused the meaning of any gaming- attention and polarised the related terms, you need Australian electorate. Opinion look no further than a new Polls have Kevin Rudd and The 10th Australian Club book launched at Southern his “new” Labor team on Entertainment Awards list Cross University - “Beating track to assume power, but of nominees reads like a The Odds: The Complete Prime Minister John Howard “who’s who” of club Dictionary of Gambling and is ready for the fight. entertainment. 2007 marks Games of Chance” by John Perhaps the most emotive the important milestone The CMAA has a strong McPherson, a School of issue leading up to the association with Southern Tourism and Hospitality and the awards dinner will election is Industrial Relations Cross University. SCU’s Management be a memorable event at and workplace policy. Canterbury Hurlstone Park Centre for Professional Communications and Federal Workplace Relations Gaming tutor and a PhD RSL Club on Wednesday, Minister JOE HOCKEY and Development in Club and October 31. For a taste of Gaming Management is a candidate in the Centre for his counterpart, Federal Gaming Education and what’s in store with the Labor Deputy Leader JULIA joint CMAA-SCU initiative to awards and entertainment, address Club Industry Research. An eight-year GILLARD assess and labour of love, the dictionary look no further than the list summarise the Industrial management education and includes more than 5,500 of nominations for “Most Relations landscape ... training needs and plays a Outstanding Club critical role in entries and listings and Performer(s) of the Year” … professionalising the defines a vast array of terms Jimmy Barnes, Lisa industry. JANET connected Crouch, David Campbell, HENDERSON, a Student with gambling, Marcia Hines, Darren Carr, Liaison Officer at SCU’s racing and Il Dago, Elvis To The Max, Centre for Professional games of Joey Fimmano, Stephen Development in Club and chance from Fisher-King, Paul Martell, Gaming Management, ancient times Melinda Schneider, Adam profiles the courses that take and cultures Scicluna, Guy Sebastian club management studies to to the internet and Peter Byrne … the next level … age …

4 Club Management www.cmaa.asn.au October 2007

more than a third of sexual assaults and Police welcome alcohol study findings homicides. The New South Wales Police Force has Officers in 17 Local Area Commands Mr Scipione said the true cost to police welcomed the findings of a landmark over two, seven-day periods. is greater than $50 million a year. study that reveals the startling financial "I thank Dr Weatherburn and his team “The BOCSAR work doesn't count areas cost to alcohol-related incidents - the for their exhaustive work into this such as the cost of police officers state's biggest single crime factor. important community issue" Police involved in transporting or waiting with The survey estimated that 8.2% of all Commissioner Andrew Scipione said. people or the time lost for officers police officer time is spent dealing with "This research is another stark reminder assaulted while on duty dealing with alcohol-related issues. to families and the community of the alcohol related incidents,” Mr Scipione That represents a cost of $50 million a devastating effects of alcohol abuse and added. year, or the equivalent of employing its contribution to crime". "Combating anti-social behaviour is a 1,000 full-time constables. Alcohol-related issues represent a major priority for both police and the The report, prepared by the NSW drain on police resources covering Government, and part of that will include Bureau of Crime Statistics and Research violence, malicious damage, public continuous reviews of licensing and funded by the National Drug Law disorder and road fatalities. regulations. Enforcement Research Fund, gathered Independent research has found alcohol "We need the assistance of hotel and information from all staff ranging from is a factor in 75% of street offences clubs to help make our communities Commanders to General Support attended by police, 40% of assaults and safer.”

wonderful community supporter. Canterbury Hurlstone Park RSL “What impresses me most,” Peter says, “is the generosity and decency returns $500,000 to community that extends through all levels of the club. From the Board of Directors and Celebrating their 60th year of service, we can to organisations who help Management through to the staff, I am Canterbury Hurlstone Park RSL Club those less fortunate in our impressed by the quality of the has returned more than $500,000 to community.” people. The way they care for their schools, charities and sporting groups Canterbury Hurlstone Park’s allocation members and the wider community is in the Canterbury area and the wider will be shared by 97 local groups to an excellent example to everyone.” community. help disadvantaged children, the CDSE funding also will be used to The bulk of the money has been disabled and the elderly. fund an internet-based tutoring distributed at a function held at the Club President Neville Brown said the service at Canterbury City Library. club in August before an audience of CDSE funding distribution is further Nightly, from 4pm to 7pm, a tutor will MPs, local councilors, club dignitaries evidence that clubs are the backbone be on-line, giving study assistance to and community representatives. of society. Years 4 to 6 students. Canterbury Hurlstone Park RSL Club “We are committed to the local “This is perfect for kids who can’t elected to contribute $573,000, which community,” Neville says, “and we afford private tutoring,” the Library’s is far and above their statutory appreciate the support the community Michelle Mashman said. “They’ll get requirement. affords us. This funding helps those in personalised help with maths, English, General Manager Dean Thomas says need and we are proud to be able to science, study skills and research, the club is a highly successful make this contribution.” without leaving home. organisation with 220 staff and a Peter Longhurst is a long-time “We are so appreciative of Canterbury turnover of $35 million. associate of Canterbury Hurlstone Hurlstone Park RSL’s funding,” “With the rights to alcohol and gaming Park RSL Club and involved in several Michelle said. “Without it, we could comes a responsibility,” Dean said. charities that the club supports. never have taken on this commitment, “We feel we should exceed NRMA Careflight’s Motoring Events which will be a great benefit to so expectations and return as much as Manager, Peter said the club is a many students needing of help.”

6 Club Management www.cmaa.asn.au October 2007 President's Perspective with BILL CLEGG, ACCM, CMAA Federal President Liquor and Gaming to have far- Proof of Identity carries reaching investigative powers. While the Industry has worked with Government to improve governance major responsibilities and this spirit of co-operation The CMAA has received advice With almost an instant compliance continues with the various industry from the Office of the Privacy to the non-smoking legislation in associations and Club Industry Commissioner Information Sheet 20 enclosed areas by clubs and early Working Group, the integrity of the – Scanning “Proof of Identity” indications that the impact will be Club Movement can be easily Documents. manageable within a reasonable bought into question. The object of the information is to period, much of the credit must go An issue of concern to many is how assist clubs that are covered by the to the ClubsNSW publication, easy it is to be classified a “Club Privacy Act 1988 to determine the “Clearing The Air”, and the Secretary Manager”. appropriateness of scanning driver associated advertising campaign. The paradox is that anyone can be licences to satisfy the requirements The campaign not only was appointed to the role of a “Club of admission to clubs. educational with the introduction of Secretary Manager”, although it Being a federal initiative, all the smoking bans, but also requires Licensing Court approval. managers - including those who highlighted the great facilities that How many jobs require Court don’t utilise this technology - should clubs provide to a potential whole approval? new market. make them themselves fully aware The CMA continues its call on of their responsibilities under the Government to approve the concept National Privacy Principles. Another 41X Inquiry started in September without the political of the Club Manager Certificate. The Privacy Commissioner is fanfare that came with the high- This is only seen as the starting seeking information via feedback, profile Panthers Inquiry. point for the on-going education which can be directed either to the and professional development for CMAA or the Privacy Commissioner. While many in the Club Industry have called for Section 41X to be anyone who wants to call Information Sheet 20 – Scanning repealed, there appears a genuine himself/herself a Club Manager. ‘Proof of Identity’ is available at need for the Director of the Office of http://www.privacy.gov.au/ publications/IS20_07.html British Institute announces inaugural conference The recent announcement in NSW The British Institute of Club former England and Yorkshire cricket that the definition of “what Management (BICM) is the captain Brian Close. constitutes an outdoor area” would professional body serving the Club The BICM Conference’s Education remain unaltered was pleasing to Industry. everyone. Program will include the opportunity Dedicated to raising standards, BICM for delegates to gain a BIIAB Level 1 The Club Industry, in the past, has has confirmed that its inaugural Award in Responsible Alcohol shown remarkable resiliency in Conference will take place on Retailing, while legal seminars will adapting to change - as long as the October 8 and 9 at the Hollins Hall provide essential information and goalposts don’t keep moving. Hotel and Country Club, Shipley, updates surrounding the current The smoking bans, which came into West Yorkshire. Gambling and Licensing Acts and final effect on July 2, will be no The Keynote Speaker will be Sport much more. different and it is particularly England Chairman Derek Mapp. The full program for the conference pleasing to see encouraging figures Guest speaker at the pre-conference can be viewed at the BICM website - coming from Queensland with Gala Dinner on Sunday, October 7, is www.bicm.co.uk improving revenues.

October 2007 www.cmaa.asn.au Club Management 7 Spotlight with NIGEL LAMPE

Technical Support Graham Harbour, Dianne Wynn & ACE Awards nominations a Danny Zamor (Blacktown Workers Club Noel Lightfoot & Bill Pringle ‘who’s who’ of the business (Bankstown Sports Club) Michael Burton, Ian Garrard, The 10th Australian Club Entertainment Awards list of nominees reads like a “who’s Richard Kershaw & Will Sweet who” of club entertainment. (Canterbury Hurlstone Park RSL 2007 marks the important milestone and the awards dinner will be a memorable event Club) at Canterbury Hurlstone Park RSL Club on Wednesday, October 31. Lindsay Clout (Mounties) Toni Venditti (Petersham RSL Club) The show, in the Starlight Auditorium, is a sell-out annually with tickets – at $97.50 - Mark Manning (St Marys Leagues available on (02) 9559 0000. Club) For a taste of what’s in store with the awards and entertainment, look no further than Richard Smith & Paul Kirk (Souths the list of nominations for “Most Outstanding Club Performer(s) of the Year” … Jimmy Juniors) Paul Kelleners, Clayton Peters, Jon Barnes, Lisa Crouch, David Campbell, Marcia Hines, Darren Carr, Il Dago, Elvis To The Fieldhouse, Geoff Golsby, Craig Max, Joey Fimmano, Stephen Fisher-King, Paul Martell, Melinda Schneider, Adam Worsley (Twin Towns Services Club) Scicluna, Guy Sebastian and Peter Byrne. Accompanying Band Michael Bellemore Trio The full list of categories and Tribute Show Country Female Performer All Star Trio (Blacktown Workers nominations … Abbalanche Donna Boyd Club) Male Vocal Performer The Beatnix Beccy Cole Campsie RSL Showband Anthony Callea Doobies, Eagles & West Coast Melinda Schneider Greg Hooper's Patchwork Band David Campbell Rock Sarah Storer Rick James Quartet (Norths) Stephen Fisher-King Elton Jack Felicity Urquhart Trojans (Petersham RSL Club) Mike Mathieson Elvis To The Max (Max Pellicano) Country Group / Band Graham Fisher Allstars (Smithfield Tony Pantano Forever Diamond (Peter Byrne) The Baileys RSL Club) John Rowles Orbison: The Tribute (Dean Bourne) Buckshot Western Front (Mounties) Stayin' Alive Adam Scicluna Feral Swing Katz Most Outstanding Club Female Vocal Performer Compere The Flood Performer(s) of the Year Belinda Adams Simon Gillespie The Mcclymonts Jimmy Barnes Karen Beckett Neil Hanson The Wolverines Peter Byrne Lisa Crouch Geoff Jones Solo Piano / Vocalist David Campbell Seamus Earley Mark Kristian Michael Bellemore Darren Carr Tracy Ellis Rikki Organ Brian King Lisa Crouch Marcia Hines Instrumental Act Robbie Krupski Il Dago Di Solomon Comedy Act Ian Cooper Elvis To The Max John Watson Darren Carr Amber Jade Joey Fimmano Calvin Degrey Pixie Jenkins Solo Guitar / Vocalist Stephen Fisher-King Kenny Graham Ross Maio Chris Connolly Marcia Hines String Fever Il Dago Tommy Dee Paul Martell Bernard Walz Paul Martell Fallon Melinda Schneider Versatile Variety Act Brian Gillett Adam Scicluna Children's Show Danny Elliott Dean O'leary Guy Sebastian Brendan Montanner - Illusion Franky Valentyn Master Joey Fimmano Marty Morton's Crazy Kids' Show Wayne Scott-Kermond Covers Band (2 or 3 person) Liz Taylor New Mcdonald's Farm Joey & The Boy Shelly White Mid Nyt Sun Murray Raine Puppets Mike Mathieson Duo The Wiggles Sight Act Rick Allison Dean O'leary Duo/Trio Vocal Group Darren Carr The Robertson Bros Cotton, Keays & Morris Phil Cass Take Two Human Nature Brendan Montanner Covers Band (4 or more person) Mahogany Murray Raine Puppets The Bandits The Robertson Brothers Dig This Triple Treat Best New Talent 3 Stripe Ave Jellybean Jam Variety Production Show Daniel Isaac-Jones The Kamis Carlotta's Priscilla Show Robert Jeffrey Dean O'leary Band Hot Opera (Stephen Fisher-King) Rowena Michael Shy Guys (The Williams Brothers) Italian Delight (Joey Fimmano) Deanna Vitagliani Original Music Group Latin American Fiesta Miriam Waks Eskimo Joe Magic To The Max (Brendan Narelle Winters Evermore Montanner) Country Male Performer Mental As Anything Show Band Adam Brand The Radiators Akinga Troy Cassar-Daley Thirsty Merc The Delltones Travis Collins Original Music Performer Frogs On Toast Adam Harvey Jimmy Barnes The Kamis Wayne Horsburgh Brian Cadd The Shy Guys (The Williams John Williamson Richard Clapton Brothers) Marcia Hines The Zips Doug Parkinson Guy Sebastian John Paul Young

8 Club Management www.cmaa.asn.au October 2007

Federal Election 2007 – Industrial Relations CMAA’s priority is member support By PETER SHARP “Some managers are choosing to sign Howard Government. Nothing could be AWAs, while others are going with further from the reality of the situation. Australia’s workplace legislation – Management Service Agreements … WorkChoices – has delivered a dramatic “The CMAA is not supporting Federal whatever path a member chooses, we effect to the national Industrial Relations Labor or opposing the Government. are asking that they seek the free I.R. landscape. Like all organisations “Our experience and philosophy is to advice that they are entitled to through representing members faced with the provide I.R. support in dispute resolution their membership of the Association. decision to head down the path of an situations and we believe the best way Australian Workplace Agreement (AWA) “Senior Industrial Relations Advocate that can be achieved is through the or maintain some form of I.R. Peter Cooper is working full-time on Management Service Agreement and representation through a Common Law advising members trying to decide on Referral. Contract, the CMAA continues to wrestle which path to take, examining contracts “But that does not mean we will not do with the challenges of securing the for prohibited content that could void a our utmost to support members who protection and best possible contract for contract, or drafting and negotiating choose to sign an AWA … it’s just that club managers in all jurisdictions. contracts on behalf of our members.” these contracts often make it impossible CMAA Federal Secretary Allan Peter, The CMAA’s policy is for members to for the CMAA to represent members who ACCM best sums up the situation when seek a Management Service Agreement have signed an AWA.” he says the Association’s first and last (Common Law Contract) based on the In the lead-up to the Federal Election - priority in deciding its policy and advice is present award with a 146A Referral which will be held some time before protecting the interests and job security of Agreement to the NSW State Christmas – to ensure members have a all members. “At the end of the day, the Commission. This service is free to balanced view of the Industrial Relations CMAA’s commitment is to its members members as opposed to the cost of policies of both major parties, CMA and the best possible scenario for their drafting AWAs. Magazine invited Workplace Relations professional status, career development, “We ask members not to sign an AWA Minister Joe Hockey and Deputy education with support and protection in without contacting the CMAA for advice, Opposition Leader and Workplace the workplace,” Allan said. or to have the contract examined to Relations Spokesperson Julia Gillard to “There continues to be a lot of ensure all aspects of the contract are state their policy. speculation and emotion attached to the understood and legal,” Allan added. Both Mr Hockey and Ms Gillard were difficult task, in the current Industrial “There has been a perception that the invited to submit 1,800 words on the Relations climate, of defining the best CMAA’s position on WorkChoices subject and their articles are published on possible workplace contract. Legislation is a political stance against the the following four pages.

October 2007 www.cmaa.asn.au Club Management 11 Federal Election 2007 – Industrial Relations Labor pushes revolutionary vision for workplace and nation’s future As promised in April, Federal Labor transitional arrangements right. made, with a nominal expiry date of recently delivered the final details and Obviously, the implementation of no later than December 31, 2009. the necessary arrangements for a Labor’s new Industrial Relations ITEAs must not disadvantage the sensible transition to our new Industrial system is a serious matter for employee against a collective Relations system. business and we took our agreement applying to the work the Federal Labor’s Industrial Relations consultations very seriously. employee will perform at the workplace, plan for Australia’s future aims to Transition to Labor’s new Industrial or where there is no collective balance two core principles: Relations system would be measured agreement the applicable award and 1. Provide flexibility for business to and consultation with business would the Fair Pay and Conditions Standard. keep our economy strong and continue during the drafting of the final Also, in the two-year period, the current productive; legislation through a special Business system of more than 4,300 awards, will 2. Provide fair laws that protect Advisory Group made up of be modernised and simplified. Australia’s working families. businesses - big and small - and their Labor’s new awards will not be representative organisations. Federal Labor understands most complex or overly prescriptive. employers simply want to get on with Australian Workplace Agreements Most importantly, awards will be limited the business of doing business. (AWAs) are unfair and need to be to 10 specified matters. abolished because they are used to But Prime Minister John Howard has undermine the wages and working Beyond the transitional arrangements gone too far and WorkChoices must conditions of Australian employees. employers will benefit from improved be replaced. flexibility in employment arrangements Other than for high-income Labor has been up front with and improved protection from unlawful employees, it’s simply unrealistic to industrial action. Australian employers and employees believe that an individual employee providing full details of our Industrial can match the bargaining power of a Labor has focussed on making sure the Relations policy before the election. large employer. new system has enough flexibility to By Australian standards, it’s fresh meet the needs of our 24-hour-a-day, However, Federal Labor also seven-day-a-week economy. thinking. understands that Australian employers Throughout the year, Labor Leader and employees need certainty and it Australia’s dynamic economy demands Kevin Rudd and I have been would create confusion if AWAs were a level of flexibility between high-earning consulting widely to ensure we get the terminated suddenly. employees and their employers. Since the WorkChoices legislation That is why under Labor, employees Labor Deputy Leader and Workplace came into law, 13,000 employers have earning $100,000 or more a year will Relations Spokesperson JULIA GILLARD used AWAs and we understand that be given the flexibility to negotiate their employers who have implemented own employment arrangements. AWAs were operating within the law at These employees will still be covered that time. by Labor’s 10 legislated National Under Mr Howard’s laws, businesses Employment Standards but their have planned labour costs and supply Common Law Agreement will no longer contracts on the basis that these have to comply with the award. agreements will continue for their The calculation of the $100,000 agreed term. threshold will be based on the Therefore Federal Labor will respect employee’s guaranteed ordinary the validity of existing AWAs, allowing earnings. them to operate for their full term, up The threshold will be indexed to annual to five years. growth in ordinary-time earnings for full- This means employers will have up to time adult employees. five years to make suitable workplace This is a commonsense approach that arrangements for the estimated 5% of ensures employees with the most the Australian workforce on AWAs. bargaining power are given the most Transition to Labor’s new system will flexibility to bargain with their employer. occur over a two-year period after a Employees earning less than $100,000 transition bill is passed. a year also will have flexibility to bargain Through our discussions with with their employer - but a strong businesses, it became clear award safety net will always exist to that any sensible transition protect them. would need to have interim Under Federal Labor, all awards will agreements. include a flexibility clause that enables During that period, Individual arrangements to meet the genuine Transitional Employment Agreements (ITEAs) may be Continued page 14

12 Club Management www.cmaa.asn.au October 2007 Federal Election 2007 – Industrial Relations It’s easy to assign significance tags to electoral landmarks, but the upcoming Federal Election has focused the attention and polarised the Australian electorate. Opinion Polls have Kevin Rudd and his “new” Labor team on track to assume power, but Prime Minister John Howard is ready for the fight. Perhaps the most emotive issue leading up to the election is Industrial Relations and workplace policy. The Howard Government has revised its WorkChoices legislation and added a safety net mechanism, while Labor’s collective bargaining system will see Australian Workplace Agreements phased out. Industrial Relations - and the implacations for CMA Members - prompted CMA Magazine to invite Federal Workplace Relations Minister JOE HOCKEY and his counterpart, Federal Labor Deputy Leader and Workplace Relations Spokesperson JULIA GILLARD to assess and summarise the Industrial Relations landscape ... Govt’s modern, flexible workplace system moves Australia forward Many of the jobs we have today didn’t 9% more than workers on collective Labor Deputy Leader Julia Gillard’s plan exist 20 years ago. agreements. to wind back the clock on Industrial Just as 20 years from now, our children And - for those who want them - we Relations is bad for the economy and will be working in ways that are yet to still have awards and union will return Australia to the old ways of be imagined. agreements. complete union control. And who could imagine working today The Opposition - backed up by the If Labor was serious about economic without a mobile phone or the internet? union TV ads – would have you believe reform, they would do away with compulsory union bargaining but they Yet, we did work without these things. that working families are having their award conditions, such as penalty rates don't have the courage. This is why we need a workplace and overtime, “stripped away”. Labor’s Industrial Relations policy- system that is modern and flexible “Forward with Fairness II” - is not a plan enough to move forward. This is simply not true. to keep the economy strong. Of course, this change is not always For those people wanting the It’s a deal cobbled together to buy the easy but it is the best way we can opportunity of a workplace agreement further financial support of the union continue to provide better jobs and there is the additional protection of the bosses until election day. better pay for the next generation of Fairness Test. Australians. The Workplace Authority checks to After that, it’s payback time. When the John Howard-led Federal make sure employees receive fair Coalition introduced workplace reforms compensation if they have agreed to Continued page 15 more than 18 months ago, Labor and change or remove protected award the unions launched an unprecedented conditions. scare campaign that predicted mass In most cases, fair compensation will sackings and falling wages. mean a higher rate of pay. The union bosses even claimed parents This applies to Australian Workplace would not see their families at Agreements for people earning under Christmas and there would be more $75,000 and all collective agreements. divorce. In addition, the Federal Government Since March 2006, more than 400,000 has established the Workplace jobs have been created – a staggering Ombudsman who has the power to 84% of those are full-time jobs. investigate and take action against Real wages have also gone up in that employers who don’t meet their legal time – 3% more than the cost of living. obligations to staff. That means more money in the Labor has a pledged to scrap these pockets of Australians. protections by axing the Workplace It’s also worth noting that employees on Authority and the Workplace Australian Workplace Agreements Ombudsman. (AWAs) are earning, on average, 94% Australians don’t want to go more than workers on the award and backwards.

“An independent study by Econtech – a respected consultant used by state Labor governments and unions – found Labor’s I.R. policy would cost 316,000 Australians their jobs, will add $273 to the average Federal Workplace Relations Minister monthly mortgage repayment and add $10,000 to the JOE HOCKEY cost of a new home …

October 2007 www.cmaa.asn.au Club Management 13 Federal Election 2007 – Industrial Relations From page 12 wage rates to take effect from the first Kevin Rudd pay period on, or after, July 1 each individual needs of employers and year. employees. To provide simple and efficient The flexibility clause cannot be used to reference point for employees and disadvantage individual employees. employers about the appropriate minimum wage, Fair Work Australia will Under Federal Labor’s new system, be required by legislation to publish awards will provide the parameters updates to wage rates for all awards by within which flexibility arrangements can July 1 each year. be made under an award flexibility clause. We want appointments to Fair Work Australia to reflect the balance inherent This may include a list of matters such in Labor’s Industrial Relations system as: so that it serves the nation and is never ➣ rostering and hours of work able to be impugned as a body of ➣ rates of pay political appointees. employees and the protection of good, ➣ That is why Labor has committed to a provisions that certain award long-term employees from unfair rigorous and bipartisan procedure for conditions may not apply where an dismissal or dismissal for no reason at making senior appointments to Fair employee is paid above a fixed all. percentage as set out in the award Work Australia. Labor has committed to delivering ➣ Under the Howard Government’s laws, an arrangement to allow the tough new rules to restrict and limit businesses in the private sector are employee to start and finish work industrial action. early to allow them to collect their caught in a legal mess, uncertain which children from school without the For the first time under Labor, industrial laws apply to them. action would only be permitted in employer paying additional penalty A Federal Labor Government will limited circumstances - during the rates for the early start. achieve nationally consistent laws for bargaining period and only after the private sector. Collective enterprise agreements - employees had voted in support of Australia’s most popular method of action in a secret ballot. This will be achieved either by State setting wages and conditions - will also Governments referring powers for their A Rudd Labor Government will have have new individual flexibility clauses to residual responsibilities for private zero tolerance for thuggish and unlawful encourage family-friendly work sector Industrial Relations, or through behaviour in the workplace. arrangements and performance pay. other forms of co-operation and Under Federal Labor’s new collective Industry-wide strike action is a thing of harmonisation. bargaining system, all collective the past - as is strike pay. Federal Labor intends to give sole agreements will be required to be better Neither would be permitted under a traders, partnerships and companies off overall than the award and contain a future Rudd Labor Government. a uniform industrial relations system – flexibility clause which provides that an Our independent umpire - Fair Work a uniform system for the private employer and an individual employee Australia - will play an important role in sector. can make a flexible arrangement. Labor’s Industrial Relations system. The Howard Government’s The flexibility clause must be genuinely It will be a one stop shop that, for WorkChoices laws have added agreed to and must not disadvantage example, will provide: complexity and cost for millions of an individual employee. ➣ employers and employees with Australian business owners. Otherwise, the scope of the flexibility advice about Industrial Relations The WorkChoices legislation is a legal clause will be determined during matters minefield with 2,000 pages of bargaining at the enterprise level. ➣ provide dispute resolution services legislation, regulation and explanations rushed through Parliament so quickly Under Labor, there will be no automatic ➣ approve agreements right for a union to be involved in the that the laws have been subject to ➣ enterprise bargaining for a collective hear and determine unfair dismissals constant changes and “patch-ups” ever agreement. ➣ make orders to stop or prevent since. It will be possible, under Labor’s industrial action. On September 5, 2007, the first system, for an employer who employs Under Labor, Fair Work Australia will statistics for the Government’s so- both union members and non-union determine minimum wages in an open called fairness test were released and members to make an enterprise and transparent process conducted were an embarrassing admission of agreement where the union does not once each year. failure. play a role in making the agreement Submissions will be encouraged and The statistics confirmed that there is and where the union does not agree Fair Work Australia will be required to indeed a backlog of more than 100,000 with the agreement. consider all the evidence available and workplace agreements. Labor understands that small make a decision which is fair to The damning statistics reveal that just businesses can’t afford to be dragged Australian working families, promotes 6,237 agreements - of more than off to court every time things don’t employment growth, productivity, low 100,000 agreements - have passed work out with a new employee. inflation and downward pressure on Workplace Relations Minister Joe Our aim has been to get the balance interest rates. Hockey’s so-called “fairness test”. right for small business by ensuring Fair Work Australia will be required to The statistics reveal that just 11,679 small business operators get an complete its determination to allow adequate opportunity to assess new enough time for any updated minimum Continued page 15

14 Club Management www.cmaa.asn.au October 2007 Federal Election 2007 – Industrial Relations From page 13 The unions will be able to hold an goods in your shopping basket, and employer to ransom - even if the push up interest rates by 1.4%. The fundamental problem with Labor’s majority of workers aren’t members. Labor’s policy will take Australia I.R. policy is that it will result in union This is the hidden cost of the Labor backwards at a time when we should domination in every workplace in Party’s policy. be making the most of the great Australia. The union bosses have spent millions economic opportunities by providing a “Forward with Fairness II” confirms, on Kevin Rudd’s election campaign system that supports how we work beyond doubt, Labor’s “one-in, all-in” and the fine print of Labor’s policy today and in the future. policy. shows they are getting excellent value The Howard Government does not Under Labor, non-union collective for money. promote one type of agreement over agreements would be a thing of the An independent study by Econtech – another. past. a respected consultant used by state Collective agreements, awards and While Julia Gillard may be trying to Labor governments and unions – common law contracts are still occupy the middle ground in the found Labor’s I.R. policy would cost common under the Government’s workplace relations debate, her clever 316,000 Australians their jobs, will add system. words don't match her tricky policy. $273 to the average monthly The Government believes that if mortgage repayment and add employers and employees want to use When you piece together Labor’s $10,000 to the cost of a new home. policy, it becomes clear that the unions individual agreements, then they Econtech found Labor’s backwards will have a seat at the table for every should have that choice. policy would also drive up the cost of negotiation as long as one employee in The businesses and workers who take living, directly affecting the price of the workplace is a member. this option are in a strong position, the It doesn’t matter if there are five evidence suggests, to avail themselves employees or 500 employees, the of higher wages via better productivity unions will be able to force their way and flexibility to suit their own personal into every workplace. circumstances. “Forward with Fairness II” confirms that The greatest advantage of Australian non-union agreements will only be Workplace Agreements is their possible where there are absolutely no inherent flexibility. union members at the workplace. AWAs allow employers and employees There is nothing stated in the two to negotiate employment “Forward with Fairness” policies about arrangements that suit them, without putting union involvement to a majority the “one-size-fits-all” approach of the vote of workers, regardless of whether award system. they are union members. They can allow for family-friendly Ms Gillard’s previous claim that union working hours, shift-sharing and a vast collective agreements will require a variety of provisions that awards do majority of employee support does not not generally cater for. stand up to close scrutiny. All AWAs must be lodged with the I believe unions do have a role to play Workplace Authority, where they are in workplace relations, but union checked to ensure they meet the bosses should not be able to use one Fairness Test. employee as a “Trojan horse” to For more information, I encourage you impose their agenda on any workplace John Howard to contact the Workplace Infoline on in the country. 1300 363 264.

From page 14 suit the political interest of the Howard sensible, whereas WorkChoices and Government. the fairness test are flawed and overly- agreements in total have completed As a result of Joe Hockey’s pre- prescriptive. assessment against the so-called election changes to WorkChoices, Federal Labor’s “Forward With Fairness “fairness test” since it came into effect businesses could get hit with huge Policy Implementation Plan” will ensure on May 7, 2007. back pay bills when their agreements certainty and stability for all businesses At this rate, it will take the Workplace are finally assessed. during the transition to Labor’s new Authority more than 10 months to clear Mr Hockey basically admitted the Industrial Relations system. the current backlog. fairness test was simply a tactic, by Labor’s announced policy will be the And that is before the Workplace stating that it was "politically, very policy - if elected - that we will deliver Authority even starts on the additional important". in government despite the desperate 30,000, or so, workplace agreements For business, it wraps red tape around claims by Joe Hockey to the contrary. being lodged each month. red tape. We believe flexibility and fairness is This staggeringly slow progress means For employees, it is too poorly critical in building a high-productivity, Australian employers have been administered with too great a backlog high-skill economy that can compete plunged in to a world of uncertainty and to provide any real protections. against the rest of the world – locking in tied up with even more red tape just to Labor’s system will be simple and Australia’s future economic prosperity.

October 2007 www.cmaa.asn.au Club Management 15 NSW H.R. Award Mounties Group CEO Greg Pickering, Jodi’s work at Mounties recognised ACCM, a CMAA Life Member and former CMAA Federal Executive Mounties Workplace Relations contribution and support to an member, said Jodi’s contribution to the Manager/Solicitor Jodi Dickson has organisation in the execution of club was enormous. been recognised for her work with the professional services. “Jodi’s positive energy and ability to NSW Human Resources Leadership Jodi now is in contention for the focus on the needs of employees as Award. National H.R. Leadership Award which well as the needs of the club, means Jodi, also a member of the CMAA’s will be announced in Melbourne. she does an outstanding job. CMDA Board of Management Studies, During the eight years that Jodi has “She is a role model to others and it received her award at the Sydney worked in H.R. at Mounties, she has was a great pleasure to nominate her stage of the Australian Human instigated various programs to ensure for this important Resources Institute Awards for Mounties Group employees are able to award – and to Excellence on August 29. maintain their work/life balance. see her good The award acknowledges an individual work who has provided outstanding “Mounties Group prides itself in recognising the importance of family acknowledged and time outside of work,” Jodi said. across the Greg Pickering H.R. field.” “We encourage all of our employees to enjoy work and live up to their potential. “Staff training is very important to us and we invest time, energy and money into ensuring our staff are happy and productive. “This award means a great deal to me, the staff that work directly with me and the CEO of Mounties Greg Pickering who nominated me … their support and recognition of the work I do means Jodi Dickson the world to me.”

16 Club Management www.cmaa.asn.au October 2007

CMDA Training Program October – November - December 2007 For full content details of each of the programs contact the CMDA or refer to the 2007 calendar on our website. P: (02) 9643 2300 www.cmaa.asn.au e: [email protected]

COURSES OCTOBER NOVEMBER DECEMBER

Provide Responsible Service of Alcohol (THHBFB09B) (LAB approved) ACCM Unit - 1 Day T 2 & M 29 W 14 W 5

Provide Responsible Gambling Services (THHADG03B) (LAB approved) ACCM Unit - 1 Day M 8 M 19 Th 6

Armed Robbery Survival Skills - 1/2 Day Delivered in conjunction with Barringtons Th 1

Senior First Aid (Workcover Approved) - 1 Day Delivered in conjunction with Barringtons Th 6

Business & Report Writing - 1 Day Th 1

Coaching Skills for ‘Buddy System’ Line Trainers - 1 Day (Coach Others in Job Skills THHGTRO1B) Ideal for supervisors & managers who are responsible for on-the-job training of other staff members. W 3 Deals with planning & preparing for coaching sessions, conducting sessions in the workplace and following up to monitor participant progress.

Deal with Conflict Situations THHGCS03B - 2 Days For anyone who has to lead teams, resolve W 3 & Th 4 conflict with staff, customers and their peers.

Plan & Establish Systems & Procedures THHGGA08B - 1 Day This unit enables participants to identify, plan, develop, establish and review workplace systems and procedures assisting in operational T 9 requirements for their club.

Duty Management Development Program - 2 x 3 Day Sessions Content includes: HR Fundamentals, Cost Control, Leadership, Compliance/Risk Management. Participants receive a self paced Computer (S1) M 29 – W 31 (S2) T 13 – Th 15 Skills CD-ROM and a comprehensive Effective Business Writing workbook. This program targets Duty Managers and Senior Supervisors.

Food & Beverage Management Development Program- 2 x3 Day Sessions For Supervisors & Managers who want to learn about F&B Mgt, Cost & Stock Control, Menu Design, Preparing Tenders, (S1) M 22 – W 24 (S2) M 26 – W 28 F&B Reporting, Managing Food Safety, Managing Wine & Espresso Coffee Service, Combating F&B Fraud, Managing Poor Customer Service and more.

Analyse & Report on Gaming Machine Data THHADGO1BACCM Unit - 2 Days (Prerequisite for Gaming Management Development Program THHADG02A) Deals with the collection, analysis, reporting T11 & W12 of EGM data per statutory requirements & variances through cash flow analysis.

Gaming Management Development Program - ACCM Unit - 2 x 3 Day Sessions (Develop & Manage Gaming Activities THHADGO2A) Ideal for Gaming Supervisors and Managers. Covers; EGM install and (S1) M 19 – W 21 (S2) M3 – W5 floor layouts, LAB, Gaming, HR issues, gaming promotions, advanced analysis, poker machine fraud and minor gaming activities.

Marketing Fundamentals - 2 Days W5 & Th6 (Prerequisite for Develop & Manage Marketing Strategies THHGLE12B)

Roster Staff THHGLE05B-ACCM Unit - 1 Day Assists Managers in creating cost efficient base rosters T 30 that utilise the flexibility the award provides. Ideal for all managers.

Manage Physical Assets THHGLE16BACCM Unit - 2 x 2 Day Sessions (S1) M 26 & T 27 (S2) M3 & T4

Monitor Staff Performance THHGLE06B ACCM Unit - 2 Days Deals with the skills and knowledge M10 & T11 required to monitor staff performance, includes skills in performance appraisal and counselling.

Develop and Implement a Business Plan THHGLE19B -ACCM Unit - 3 Days. Assists Managers to (S1) W 17 & Th 18 understand the process of strategic management and shape their Club’s business plan. (S2) W 24

OHS Risk Management for Supervisors and Managers (Implement Workplace Health, Safety & Security Procedures THHGLE02B) Ideal for all supervisors and managers. Meets the training W 28 & Th 29 requirements for supervisors and managers as stated in the OHS Regulation 2001.

Courses featuring a code prefixed by either BSB or THH are nationally recognised & accredited training units. Upon successful completion of assessment requirements, participants will be issued with a Statement of Attainment and/or a Qualification. For further information contact Estelle McDonald-Birch at the CMDA, either; Phone: (02) 9643 2300 or Fax: (02) 9643 2400.

18 Club Management www.cmaa.asn.au October 2007 CMDA Update with RALPH KOBER, CMAA Education Manager 2008 National Bursary Program applications close November 2 CMAA members have less than a Kong and attended the GE2 month to prepare and lodge Conference and Expo in Macau - was applications for the Association’s a huge success. impressive range of national bursaries. Six bursaries are offered again in 2008, The annual CMAA National Bursary thanks to the support of our generous Program invites eligible CMAA sponsors … True Blue Chemicals, members to apply for bursaries offered Russell Corporate Advisory, LPK by the Association’s list of sponsors. Cleaning, Stargames, Creating Synergy The 2008 program offers numerous and Global Coffee. overseas study and conference tours Other bursaries offered included study including the IGT Bursary where two tours to attend the Club Managers’ recipients can attend the 2008 World Association America 81st World Gaming Congress in Las Vegas and Congress on Club Management, you study for one week - full tuition paid - at offered by Coca-Cola and KPMG; paid are encouraged to do so. the University of Las Vegas Nevada tuition for CMDA courses offered by Less than 20% of the CMAA (UNLV). maxgaming, Enterprise Development membership applies for the bursaries, New to the 2008 Bursary Program is Network, and Non Executive so the odds are in the favour of anyone the Chicago National Restaurant Hotel- Management, Scott and Broad; tuition who takes the time and makes the Motel Show Study Tour bursary fees for units offered at Southern Cross effort to apply. sponsored by Profitable Hospitality. University within the Bachelor of * Please note that contrary to the This bursary allows the winner to attend Business degree program sponsored information listed in the brochure one the world’s great industry shows by the Barrington Group; and bursaries included with your September edition of and take in the fantastic food and to attend the CMAA’s 2008 Mid Year CMA Magazine, the official closing date beverage operations that Chicago is Executive Leadership Conference at is Friday, November 2, 2007. famous for. Conrad Jupiters on the Gold Coast. The CMAA’s 2008 Bursary Brochure The past Asian Study Tour Bursary – If you haven’t applied for any of the can be downloaded from the CMAA when six CMAA members visited Hong bursaries offered in past years, then website www.cmaa.asn.au

October 2007 www.cmaa.asn.au Club Management 19 In The Zone Hunter Meeting & Victoria Meeting Workshop and meeting Garry Haworth bring strong support The recent Hunter Zone meeting at CMAA Education Manager Ralph Charlestown Leagues Club attracted an Kober and Division D Federal Councillor impressive response to the free pre- Stephen Byfield, provided members meeting workshop, Head Office with the Head Office report where Meeting and Luncheon. updates on industry issues and CMDA trainer of the “Marketing educational opportunities were Fundamentals” and “Develop and discussed. Implement Marketing Strategies” The Hunter Zone also set a date for courses Garry Haworth presented interested managers to members with a workshop, “Getting participate in a CMAA Members The Best Bang For Your Marketing Forum to be convened by Dollar”. Federal Executive Member Tim The workshop covered the McAleer on October 17 at fundamentals of marketing and how Windale Gateshead Bowling managers can determine where their Club. marketing dollars and effort can be best The Forum will provide spent to maximise tangible and members with the business planned outcomes. opportunity to meet the Members also learnt how to identify Federal Executive and best-case options and how to avoid to voice their opinions Stephen traps where marketing plans come on the direction for the Ralph Kober Byfield unstuck. CMAA.

the Club Industry and for CMAA CMAA Victoria faces big issues members because it’s time for all club executives to support each other in The Club Industry in Victoria is facing Ministry, making him the third Gaming this challenging time for clubs in challenging times. Minister in Victoria in less than a year. Victoria,” Kevin added. Yet another new Gaming Minister, It’s far from the stability that the “Big Dave Staughton also will give more Government change to the struggling club, hotel and hospitality managers an insight into how well they state’s Community Benefit Statement industries were hoping for in these can capitalise on opportunities and process on top of the final round of difficult times. offer ideas to help ignite or improve non-smoking legislation has the In light of the current climate, CMAA club business. industry battling on the back foot. Victoria Zone President and Yarraville “We are asking that all managers take On a state-to-state basis, Victorian Club General Manager Barry West has the time to attend the meeting and clubs receive the lowest share of called a meeting of members for later invite another colleague to join us and gaming revenue generated in their this month. network with others in the industry. venues. Big Dave Staughton, who was well “It’s very important that our CMAA Victorian Premier Steve Bracks’s received at the CMAA annual Mid Year Victoria members support this decision to stand down and his Deputy Executive Leadership Conference at meeting.” John Thwaites jumping ship too meant Conrad Jupiters on the Gold Coast in an immediate overhaul of new Premier early July, will be the guest presenter Barry West John Brumby’s on the day. Cabinet. The meeting will be held at the Carlton That also meant Brewhouse – at the corner of Nelson that incumbent and Thompson streets – at Abbotsford Gaming Minister on Wednesday, October 31. Daniel Andrews was promoted to Barry will convene the CMAA Meeting the Health at 10.30am with Big Dave starting his portfolio. presentation at 11.30 and lunch at 12.30. Mr Andrews’s move also Members planning to attend the meant that meeting and trade representatives Tony wanting to attend the luncheon should Robinson contact Zone Secretary Kevin Morland would take – (03) 5862 3445 or 0428 622 701 – on the by October 24. Daniel Andrews Gaming “This is a very important meeting for

20 Club Management www.cmaa.asn.au October 2007 In The Zone Brisbane-Gold Coast Combined Meeting Lew Cooper honoured with 30 Year award A CMAA champion and stalwart stepped into the spotlight at the combined Brisbane and Gold Coast meeting and luncheon in mid- September. CMAA Life Member Lew Cooper, still at the top of his game at age 70 and General Manager at Beenleigh Bowls and Recreation Club, near Brisbane, received a warm reception from more than 140 CMAA colleagues and industry trade representatives at the Redlands Sporting Club luncheon. Brisbane Zone President Morgan Price joined CMAA Education Manager Ralph Kober to present Lew with his 30 Year service pin before he spoke fondly of his many years in the Club Industry and CMAA Education Officer Ralph Kober (left) joins Brisbane Zone President Morgan Price his association with the CMAA. (right) to present Lew Cooper with his 30 Year service pin. In fact Lew was one of the “founding fathers” of the CMAA in Queensland, modern, cricket and AFL stadium. almost capacity for the luncheon, taking on Zone presidency as the “We’ve all come a long way since those presentation to Lew Cooper and the CMAA extended its coverage of club amazing days, but I loved every minute entertainment from managers around Australia. of the adventure and would not have comedian/impressionist Danny McMaster. “It was a while ago, but I am proud of missed it for the world,” he added. the work we did and the things we Lew recounted some of the humorous The Queensland Bursaries Presentation were able to achieve for club managers moments of his early days in club will be staged at Logan Diggers Club in Queensland and I’m proud to be still management and acknowledged the on Wednesday, November 21, while working in the industry,” Lew said. many people who had assisted him the Gold Coast Zone Christmas and helped make the journey Luncheon will be hosted at Burleigh A Sheffield Shield wicketkeeper for Bears Club on Tuesday, December 12. Queensland, cricket has remained the enjoyable. other great passion in Lew’s life. More than 70 CMAA members packed the Redlands club auditorium for a free Having started his career as a school workshop, “Generation Y, Leadership teacher, Lew gravitated to cricket and Motivation” presented by Paul administration and was the Secretary of Lyons, to start the day. the Queensland Cricket Association before establishing and developing the Morgan Price chaired the combined Cricketers Club at the Gabba, Zones meeting and welcomed new Brisbane’s famous, now spectacularly member, Alicia Hanvey - Duty Manager at Geebung-Zillmere RSL Club. Gold Coast Zone President and Division G –Gold Coast Zone, Brisbane Zone, Ipswich Darling Downs Zone, Sunshine Coast Zone and Central & Northern Queensland Zone – Federal Councillor Steve Condren was unable to attend the combined zones event. Zone Vice President Ian Amos, who “captained” a busload of Gold Coast members to Redlands, briefly addressed the meeting and touched on Zone matters, announcing that long- serving Zone Secretary Garry Leech had decided to step down form the position. Ralph Kober and Communication Services Manager Peter Sharp shared the presentation of the Head Office Report, with Ralph’s focus on the opportunities for members through the CMAA Brisbane Zone President Morgan Price welcomes new member Alicia Hanvey Queensland and CMAA National at the combined Brisbane Gold Coast Bursary programs. meeting and luncheon at Redlands. The auditorium was again packed to

October 2007 www.cmaa.asn.au Club Management 21 In The Zone St George Cronulla Sutherland Meeting Three new members sign on at Tradies A Life Member and three new select and retain the best people members joined the St George for the Club Industry. Cronulla Sutherland Zone Meeting Paul received the highest ranking at Tradies Gymea in early among speakers at the CMAA’s September. Mid Year Executive Leadership CMAA Life Member and former Conference at Conrad Jupiters in Federal President Les Evennett was 2006. among the 30 members who Paul topped off his presentation welcomed new members Martin with tips on how to develop talent Guest – Operations Manager at from within organisations. Bizzos Caringbah, Jeff Coombes - Secretary Manager at Heathcote Before the meeting kicked off, Services Club and Leah Devereux - ClubData Online’s NSW/ACT Functions Manager at St George Account Manager Brett Jones Motor Boat Club. went through the most current figures looking at the statistical Zone President and Division B (St implications of the introduction of George Cronulla Sutherland Zone and Leadership Conference at the Gold Non-Smoking Legislation in NSW. Inner West Zone) Federal Councillor Ian Coast. Todd, ACCM convened the meeting of CMAA Education Manager Ralph Paul analysed the numbers and ran a 35 members. Kober and Communication Services comparison with Queensland clubs that have been under the full legislation In his President’s Report, Ian touched Manager Peter Sharp shared the Head already for a year. on CMDA Affiliate (CA) members Office Report with Ralph reminding attending Zone Meetings and the Zone members of closing dates for the Following the Zone Meeting and before Bursary program applications. National Bursary Program. the luncheon of more than 75 guests, Zone Education Officer Shawn Morris Respected CMDA presenter Paul Chris Pickard Consulting offered a spoke about the Paul Lyons Lyons started the day with a free presentation on Registered Clubs Act presentation before the meeting, the education workshop, “Getting the Right compliance. CMAA’s National Bursary Program and People Will Make Your Life Easy”. The Zone’s Christmas Luncheon will be the Zone’s eight education bursaries, The topic struck a chord with held at the St George Sailing Club on including the 2008 Mid Year Executive managers in identifying how to attract, December 4.

22 Club Management www.cmaa.asn.au October 2007 In The Zone Neville Warton Golf Day Aristocrat team hits jackpot at St George Cronulla event The Aristocrat team hit the jackpot Kogarah Golf Club was the venue for when they took out the main event at the 18-hole four-person Ambrose event the St George Cronulla Sutherland on Tuesday, September 11. Zone Neville Warton Golf Day last Event organiser, St George Cronulla month. Sutherland Zone President and CMAA Division B Federal Councillor Ian Todd said the annual even was a “huge success”, attracting a full field of 144 keen golfers teeing it up. Not only did the golfers strongly support the event, but 44 trade and local clubs also backed the day, which raised more than $10,000 for the Zone’s Bursary and education program. With the good weather conditions - Shane Jones – finished runners-up with unlike last year - the day produced a net 531/2 off an 81/2 handicap. some low scores. “It was a fantastic day, we were The Aristocrat team – Paul Supple, blessed with the weather and raising Matt Wright, John Waters and David more than $10,000 for our bursaries Smith - collected the Neville Warton fund - designed for the education of the Perpetual Trophy with a net 53 total off managers within our Zone – was the 7 handicap. biggest result from the event,” Ian Todd The Kurnell Recreation Club - Wayne added. Charlton, Chris Fuz, Rob Duncan and “We are also blessed with fantastic support from our hole sponsors and backing from clubs within our Zone.”

October 2007 www.cmaa.asn.au Club Management 23 In The Zone Nepean Meeting John Turnbull takes reins as President Gary Gr Nepean Zone farewelled a long- serving President, installed an Acting Chairman and welcomed four new members at a packed Zone Meeting last month. Gary Green, who has served as Zone President for a decade, stood down at the late September meeting staged at Smithfield RSL Club. Gary, who earlier this year received his CMAA 30 Year Service pin from Executive Officer Terry Condon, has taken a club management role outside Nepean Zone Acting Chairman John Outgoing Zone President Gary Green with Nepean Zone and, under CMAA Turnbull with new members (from left) Tom Jenny Delaney and CMAA Federal statutes, is not able to hold office if not Gallagher, Mario Vinski and Craig Hunter. Executive Vice President Danny Munk. working inside the Zone. the ACCM challenge,” Kim said in support from our sponsors, Ainsworth Gary told the meeting of more than 80 accepting her award. Gaming Technology, Merlot members, including CMAA Federal Constructions and ICU Security, with Executive Vice President Danny Munk, John Turnbull also welcomed four new members at the meeting: DeBortoli providing the wines for ACCM and CMAA NSW State lunch,” David said. Executive Member Deborah Feening, ➣ Mario Vinski, from Katoomba RSL ACCM that he was proud of his long Club David also announced to the meeting that Independent Gaming had association with the Zone. ➣ Rosemary Want, from Richmond “I want to thank the CMAA for its Club support during my term as a ➣ Tom Gallagher, from Penrith Gales Committee member and Zone Club President over the past 10 years,” ➣ Craig Hunter, from Penrith Gales Gary said in his farewell address. Club “I also thank the members and John congratulated Zone Secretary Committee members for their support and work over the years … I have David Marsh and Education Officer Joe greatly enjoyed my time as your Baysari on the success of the Zone president and with you all well in the Golf Day, staged at Fox Hills Golf Club future.” on September 11. Zone Treasurer John Turnbull has David said the golf day – a four-person accepted the role as Acting Chairman Ambrose event which attracted 112 until the Zone Annual General Meeting players - had raised more than $5,000 in March next year. for the Zone Bursary and Education program. “On behalf of our members, I thank Gary for his work and contribution to “It was a great day on the course and CMAA Education Manager Ralph Kober the CMAA and this Zone and we wish a successful day for the Zone presents Kim Kenna with her ACCM Award him well in his new challenges,” John education program and we had great at the Nepean Zone Meeting. said in taking the chair. CMAA Education Manager Ralph Kober and Communication Services Manager Peter Sharp shared the presentation of the Head Office Report, which produced an in-depth debate about the CMAA’s Industrial Relations policy with Deborah Feening and Danny Munk contributing to the debate. Ralph Kober took the opportunity to present Club Liverpool’s Assistant Operations/H.R. Manager Kim Kenna with her recently completed ACCM Award. “I thinks it’s fantastic that this AACM Award is available to members to advance their careers and I want to thank Ralph [Kober], and Ray Stewart and Keith Suggett at my club for their CMAA Nepean Zone Education Officer Joe Baysari ACCM (left) with Acting Chairman John support in encouraging me to take on Turnbull and outgoing President Gary Green.

24 Club Management www.cmaa.asn.au October 2007 In The Zone Nepean Golf Day reen stands down confirmed a $2,000 bursary for the Zone. John closed the meeting by reminding members that the Zone Christmas Luncheon would be at Liverpool Catholic Club on December 12 and that Mounties would host the AGM next March. Before the meeting, there were three free workshops, attended by more than 30 guests. Brett Jones, NSW/ACT Account Manager from ClubData Online, opened the day at 9 o’clock with “Non Smoking and its Effect on Clubs”, before Ralph Kober showcased the “CMAA’s Professional Development Program” and Peter Sharp closed the workshops with a session titled, “Getting the Most from the Media”.

October 2007 www.cmaa.asn.au Club Management 25 In The Zone City Eastern Suburbs Meeting & Great Lakes Forum Paul Dalton honoured at Maroubra RSL Club Maroubra RSL Club hosted CMDA Affiliate (CA) program the September CMAA City and explained how important it Eastern Suburbs Zone is for the longevity of the meeting and provided CMAA to start career members and the trade with relationships with front-line staff an opportunity to network and as they develop their careers take a break out of what is into management into the increasingly busy work future. schedules. During the meeting, Bill More than 30 members presented Kensington attended the CMAA Zone Memorial Club CEO Paul Meeting where CMAA Federal Dalton with his CMAA 30 Year President Bill Clegg, ACCM Members Badge. and Education Manager Ralph Kober delivered parts of the Paul, who does great work for CMAA Head Office report. Ronald McDonald House Bill outlined the Association’s through the City Eastern position regarding the Suburbs Zone Peter Cameron workplace relations Golf Day, was also honoured environment as it pertains to CMAA Federal President Bill Clegg presents Kensington Memorial as the CMAA Hall of Fame club managers and updates Club CEO Paul Dalton with his CMAA 30 Year Members Badge at Club Manager in 2002. on the progress being made the City Eastern Suburbs Zone Meeting. CMAA Life Member George with the NSW Government on amendments to the Elliot was another Association where more than $100,000 in stalwart at the meeting. Registered Clubs Act and the Gaming sponsored study events and activities Act. were on offer to all eligible CMAA Following the meeting, more than 120 Ralph encouraged members to apply members. members and trade representatives for the 2008 National Bursary awards Ralph also provided details of the enjoyed a Chinese banquet luncheon.

Healthy feedback and debate at Club Old Bar By TREVOR HAYNES, Great Association more relevant and Lakes Zone Publicity Officer influential in the professional and educational aspirations of the CMAA Federal Executive Member membership. Tim McAleer, ACCM headed north to Club Old Bar to chair an open Tim covered all aspects of the Forum with Great Lakes Zone Strategic Plan, the CMAA’s members. determination to be relevant and keen to receive and act on Tim and CMAA Division D – Hunter feedback from the grassroots Zone, Central Coast Zone and membership. Greats Lakes Zone – Federal Councillor Stephen Byfield, ACCM The Great Lakes Forum followed sat down with 20 members in early the first event in the series, which September. was staged at the Central Coast. Club Old Bar General Manager Tony Main areas of concern at the Great Jones (pictured) hosted the Forum, Lakes Forum were industrial which involved an exchange of collaboration regarding Australian information from the Workplace Agreements (AWAs) for CMAA’s Strategic Plan managers, regional training and and feedback from apathy among non-active members. members. As a result of the Zone members were impressed Strategic Planning with the motivation for the Forum meeting in early July, and the way in which Tim the CMAA has confronted the group with his no- nonsense delivery. After all the information was exchanged, members went away identified with a piece of Tim’s philosophy five priorities and advice … “You own the to make the problem until it’s fixed”.

26 Club Management www.cmaa.asn.au October 2007 In The Zone Far North Coast Study Tour Top Sydney clubs on Expo Study Tour By NATHAN WHITESIDE showed tour members around the All delegates appreciated the time and new function facilities, fitness centre conversation with Greg and Geoff. Around 45 delegates from a variety of and ice rink. Far North Coast Zone clubs The Study Tour’s last stop was participated in an informative and Before providing a first-class lunch, Campbelltown Catholic Club where interesting Study Tour to three of John told the group that the new delegates had an hour to roam the club Sydney's biggest clubs. facilities were proving to be a great and appreciate the new additions and facilities. The Study Tour was part of the asset to the club. CMAA’s 2007 Annual Conference, Far North Coast Zone President Jon It had been a long day and Exposition and Gala Charity Dinner, McGregor has not yet taken off his the offer of a coffee was staged at the Sydney Convention and Liverpool Catholic Club “hat”. hard to refuse. Conference Centre at Darling Harbour. Next stop was Mounties where Group It was a successful and The clubs on the Study Tour were CEO Greg Pickering and Group interesting day for Liverpool Catholic Club, Operations Manager Geoff Muldoon everyone with special Campbelltown Catholic Club and welcomed the group before adjourning thanks to Phil Kelly from Mounties. to the club’s spectacular Board Room Lismore Workers Club for organising the day. First stop was Liverpool Catholic Club (which would run a close second to where Club CEO John Turnbull Maclean RSL Club as the best in the We look forward to a greeted the group and conducted an state). similarly successful informative tour of his club and Like our Liverpool Catholic Club visit, tour in 2008. surrounding facilities. the Study Tour group were escorted on - Nathan Whiteside, It was great to see a CEO with so another informative walk through all B.Bus. Tourism, Yamba much pride in what he does after a eateries, gaming areas and the club’s Bowling and Recreation long time in charge of the successful award-winning fitness complex. Club Assistant Manager club. The Mounties M1 fitness centre was a CMAA Far North Coast John spoke about the importance of real "eye opener" and one Tweed club Zone Publicity Officer clubs diversifying away from gaming employee appeared to get lost in the John Turnbull income in these uncertain times and wrong change room.

October 2007 www.cmaa.asn.au Club Management 27 In The Zone Illawarra Shoalhaven Luncheon Ross turns on weather, views and first class hospitality Ross Corcoran turned on the weather Ross judiciously spent less than and the hospitality for the Illawarra $250,000 with both sites and cleverly Shoalhaven Zone Luncheon at Sussex installed plasma screens inside and Inlet Bowling Club in late September. outside (weather-proofed) the building. With the main green full of Friday The population of the southern morning club bowlers, Zone members Shoalhaven seaside township is 4,000 gathered for a pre-luncheon inspection and the Sussex Inlet Bowling Club of the club and excellent use of space membership recently topped 3,000 – and budget that Ross employed in an impressive take-up rate. construction two outdoor terraces. “The club is doing well and we are very pleased with the result of our efforts with the outdoor amenities,” Ross said as he welcomed CMAA colleagues. CMAA Communication Services Manager Peter Following the 45-minute workshop, the Sharp made the journey gathering moved off to the dining room south to present a for lunch and a few drinks taking in the workshop, “Making the spectacular inlet and ocean views. Media Work for You”, The Shoalhaven Illawarra Zone AGM which provoked plenty will be conducted at Dapto Leagues of interesting Club on Friday, October 26, with the conversation and Christmas Luncheon at Collegians questions from the floor. Balgownie on Friday, December 7.

28 Club Management www.cmaa.asn.au October 2007 In The Zone Central Coast Meeting online responses. Education Officer Dena Hynes also Full agenda at Diggers spoke about the National and Zone bursaries opportunities in her report. Central Coast Zone provided a full schedule for the meeting and Host club manager and Zone presentations at the award-winning Committee Member Christine Haynes Diggers at The Entrance in mid- presented her report from her Zone September. Bursary to attend the 2007 Mid Year Executive Leadership Conference, With Zone President Graham Calbert staged at Conrad Jupiters on the unavailable, Vice President David Gold Coast. Brace convened the meeting of more than 30 members with host club CEO Following the Zone Meeting, Central and Division D – Hunter Zone, Central Coast Tourism CEO Horst Coast Zone and Great Lakes Zone - Enbendrulat outlined the tourism Federal Councillor Stephen Byfield strategies for the Central Coast and among the membership. its implications for the Club Industry. CMAA Communications Services During the luncheon, high-profile Manager Peter Sharp presented the industry consultant Mary O’Neill got a Head Office report, focusing on the warm welcome with her presentation, 2008 dates for the CMAA’s major “Staff Facilitation and Customer conferences at Darling Harbour Service”. (March 18 and 19) and Mid Year event Mary, who is well known for her at the Gold Coast (July 2 to 4). corporate relations work with Peter also reminded members that Ainsworth Game Technology, is now the CMAA’s highly-prized National running “Mary O” (Service with a Bursary Program was open for Smile) and is consulting to the club Central Coast Zone Committee Member applications, that results of the and hospitality industry. Christine Haynes gives her Mid Year Electronic Salary Survey would be The Central Coast Christmas Executive Leadership Conference released in October and the CMAA’s Luncheon will be hosted at Davistown presentation to the Zone Meeting. Member Survey was still open for RSL Club on Friday, December 7.

The Central Coast Zone Committee prepares for the meeting Four Directors from the host club, Diggers at The Entrance, attended conducted at Diggers at The Entrance last month. the presentations following the Central Coast Zone Meeting.

Bankstown Sports Club’s interactive, culturally appropriate support for the Canterbury Program fosters youth and thematic workshops. Bankstown Migrant Resource These workshops focus on Centre (CBMRC) has allowed understanding of Islam ➣ the community group to building strong families and “We began planning the Young implement “The Young Muslim Total young people Muslim Total Respect Project after Respect Project”. ➣ managing resources and time co-ordinating the Youth Employment effectively It’s an educational program to Services (YES) Project, which ➣ engage Muslim and non-Muslim provided assistance to unemployed alcohol and other drugs youth and enhance understanding of Muslim people,” Tonny said. “During The workshops also will have the Islamic faith. the YES program we recognised the additional input of a professional While the project will initially target need for links with young Muslim facilitator with specific experience in the local Bankstown Muslim people who were experiencing the topics being discussed. community, Project Coordinator hardship.” Tonny Birungi said the aim was to Bankstown Sports Club provided engage families and young people more than $8,000 so that the Young For information on The Young Muslim from other Arabic-speaking Muslim Total Respect project will be Total Respect Project, contact communities. implemented through three CBMRC (02) 9789 3744.

October 2007 www.cmaa.asn.au Club Management 29 Southern Cross University SCU fast tracks club and gaming manag The CMAA has a strong association with Southern Cross What makes these programs so University, which has built an impressive and growing successful? Student testimonials indicate the reputation domestically and internationally over more than effectiveness of these courses in career 30 years. The Centre for Professional Development in Club advancement. and Gaming Management is a joint CMAA-SCU initiative to Key success factors are: address Club Industry management education and training ➣ SCU’s partnership with the Club needs and plays a critical role in professionalising the Managers’ Association Australia (CMAA) in developing and offering industry. JANET HENDERSON, a Student Liaison Officer at these courses. SCU’s Centre for Professional Development in Club and ➣ Links to the Industry Award, where the Gaming Management and, profiles the courses that take course structure and sequence of units are predicated upon the levels and club management studies to the next level … competencies developed in the Award. “I have no doubt that I would not have reached the position of Chief Executive ➣ Flexible time frames and course Officer without the increase in skill level and confidence the program brought. The structures, to allow for the demands of content was challenging, practical and relevant and it compelled you to continually working in the industry while also review work practices.” - Gordon Rhodes, ACCM - South Tweed Sports Club studying. CEO and CMAA Division E Federal Councillor ➣ Recognition of prior learning, where This is one of the many positive Management at Southern Cross students may apply for advanced comments from graduates in courses University (SCU). More than 500 standing based on workplace offered by the Centre for Professional people have already graduated from experience and previous qualifications. Development in Club and Gaming the Centre’s Bachelor of Business in ➣ External delivery mode, where the Club and Gaming course is delivered to students through Management and the distance learning, that is away from the Associate Degree of university campus. Business in Club and Gaming Management. ➣ Experienced qualified tutors, who are selected on the basis of industry These courses also have experience, academic qualifications exit points at Certificate and and teaching experience - particularly in Diploma levels and are an distance education. excellent way to fast track a career in the club and ➣ Quality and consistency, assured by gaming industries by program policies regarding student formalising work contact, assignments, feedback, experience, increasing skill marking, tele-tutorials, phone calls, levels and confidence and assignment extensions, and assistance by updating industry for marginal students. knowledge. ➣ Comprehensive and up-to-date study The courses are delivered materials, developed with input from externally by distance both academic and industry specialists. education. Students receive an introductory guide, Most SCU students study study guide and book of readings for part-time, completing one each unit of study. Resource books, or two units of study each text books, and DVDs may also be semester, while many also provided. Study materials are also take advantage of the SCU informed by current research Summer School. conducted by SCU’s Centre for Gambling Education and Research. Students receive: ➣ Tele-tutorials. Students can participate ➣ Comprehensive study in tele-conference tutorials, organised materials by tutors and funded by SCU. ➣ Individual consultation with ➣ Work-based assessments that enable lecturers and tutors by students to apply theory to workplace phone, fax and email and industry practices. ➣ Online study support, where appropriate ➣ Regular newsletters to keep students ➣ Electronic access to the informed so they feel part of the SCU community. Southern Cross University’s Centre for Professional SCU Library Development in Club and Gaming Management Liaison ➣ Support from a dedicated ➣ Online support, through a specialised Officer Janet Henderson worked on the CMAA’s stand External Studies Unit intranet linking staff and students so during the recent Australasian Gaming Expo at Darling ➣ Opportunities to network they can share news and information Harbour. Picture: ADAM McLEAN with other students. and hold discussion groups.

30 Club Management www.cmaa.asn.au October 2007 Southern Cross University http://www.scu.edu.au or phone education program and numerous off- 1800 626 481 to request a copy to be shore partnerships. ement careers mailed out. The Centre for Professional Pathways to course entry and Summer School Development in Club and recognition of prior learning SCU also has Summer School, which Gaming Management To gain entry into the Bachelor of is an ideal way for students to Established in 1993, the Centre for Business in Club and Gaming complete one or two units of study Professional Development in Club and Management and Associate Degree of and fast-track the Bachelor of Gaming Management is a joint initiative Business in Club and Gaming Business or Associate Degree in Club between Southern Cross University and Management, students must be and Gaming Management. Summer the Club Managers’ Association currently employed in the club, hotel, School runs from December 3 to Australia. It was established specifically casino, hospitality or tourism sectors. February 4. Applications are open until to cater for the educational and training needs of Club Industry management People who are Active Certified Club December 10. Contact Janet and staff. It has played a critical role in Managers (ACCMs) and/or members of Henderson (details below) for more professionalising the industry, with its the Club Managers’ Development information and how to enrol. qualifications tied to the Club Industry’s Australia (CMDA) who have Current SCU students should enrol via Award structure. The Centre’s Board of successfully completed the Advanced “My Enrolment” by completing the Management consists of Diploma of Hospitality (Club online “Unit Approval Request”. New representatives from the CMAA, NSW Management) are eligible for advanced students or students undertaking Registered Clubs Industry and standing for some study units. cross-institutional study must Southern Cross University. Board complete a “Direct Application Once students have completed the members are: Form” and attached “Enrolment Bachelor of Business in Club and ➣ Form” which is available from the Robert Smith, ACCM - General Gaming Management, they may Manager, Twin Towns RSL Club - undertake post-graduate studies at SCU website: Chairman Southern Cross University through the http://www.scu.edu.au/schools/ ➣ Ralph Kober – CMAA Education Graduate Certificate in Gaming tourism ... click on the link to Summer Manager Management and/or the Master of School, then fax to: (02) 6626 9155 ➣ David O’Neil, ACCM - General Business Administration–Hotel and “Attention Janet Henderson”, or mail Manager, Castle Hill RSL Club, CMAA Tourism Management. to the address at the end of this Federal Executive Member, CMDA Board Students, subsequently, can study for a article. of Management Studies Chairman Doctor of Business Administration, also ➣ Professor John Jenkins - Southern through Southern Cross University. Graduate Certificate in Gaming Cross University, Head of the School of Management Tourism and Hospitality Management These pathways to entry and further ➣ Associate Professor Nerilee Hing - studies are depicted below. For those students with a first degree and industry experience, SCU also Southern Cross University, Academic Pathways to Undergraduate and offers the Graduate Certificate in Coordinator of the CPD in Club and Postgraduate Studies Gaming Management and Head of the Gaming Management - a four-unit Centre for Gambling Education and INDUSTRY ENTRY post-graduate coursework degree Research offered by distance education on a The Centre for Professional trimester basis. These units can also Development in Club and Gaming be studied as part of SCU’s Master of Management is part of SCU’s School of Business Administration in Hotel and Tourism and Hospitality Management. Tourism Management. Students can apply using the SCU “Direct The School is accredited as meeting Application Form”, which can be the standards of the International downloaded from the “How to Apply” Centre for Excellence in Tourism and section of the University website Hospitality Education, an Australian http://www.scu.edu.au or phone Government initiative which recognises, develops, promotes and supports 1800 626 481 to request a copy to be outstanding capability in this field of mailed out. education. Southern Cross University The School of Tourism and Hospitality Southern Cross University is an Management won the NSW Awards for Australian Government University, Excellence in Tourism Industry officially recognised by governments Education in 1997, 1998, 1999 and and professional bodies throughout 2002; and the Australian Tourism the world. It is an innovative University Award for Industry Education in 1999 How to enrol in the Bachelor of with a tradition of learning spanning and 2004. Business or Associate Degree in more than 30 years. SCU provides For more information on any of SCU’s club Club and Gaming Management opportunities for high-quality university and gaming courses … Applications for Semester 1 in 2008 education with a strong student focus. ➣ visit the SCU website … SCU programs are innovative, linked www.scu.edu.au/schools/tourism are open through to the end of ➣ to targeted research and the needs of contact: Janet Henderson, Student October. Students can apply directly Liaison Officer using the SCU Direct Application our partners in industry and the Centre for Professional Development in Club Form, which can be downloaded from professions. SCU has campuses in and Gaming Management the “How to Apply” section of the Lismore, Coffs Harbour and Tweed Southern Cross University P: (02) 6620 3627 SCU website at Gold Coast, has a large distance e: [email protected]

October 2007 www.cmaa.asn.au Club Management 31 Beating The Odds Labour of love defines gambling from antiq Picture this … you are sitting with a far greater appreciation of the around a poker table feeling pretty ubiquitous and global nature of good about the hand you are gambling throughout the ages and holding. Your contributions to “the how our language has been shaped pot” are forcing the others at the and coloured by gambling practices table to stretch their budgets. and terms”. Then comes the showdown and John McPherson said the historical someone calls out: “lalapalooza!” scope of his work … “goes back to What has just happened? the dawn of sentient human record- keeping. However, gambling is a Alternatively, you are called on to practice that long pre-dates the enter the local “cow-pat bingo” keeping of records.” competition. Also a playwright and fiction writer, Come again? McPherson said: “One thing I The thought boggles the wanted to ensure was that the imagination. dictionary was readable; that it Don’t fret … there is now a would be entertaining to just sit solution to this, or any other down with. gaming term or question you have “As it was, with colourful characters ever had. such as the libertine Casanova and the ancient Greek warrior Xenophon, If you ever need to know what on the history of gambling is anything earth a “lalapalooza” is, or the but dull.” meaning of any other gaming- related terms, such as “wet feet”, The historic scope of the dictionary “chuck-a-luck” and “nine men’s makes it more of an encyclopaedic Morris”, then you need look no work that a mere listing of term It has already received international definitions. further than a new book recently recognition, with Anthony Curtis, the launched at Southern Cross founder of Las Vegas Advisor, The argument settler University. describing it as “the greatest During the course of his research, Geoff Slattery Publishing in Melbourne collection of gambling terms ever John McPherson encountered has just published “Beating The compiled”. numerous games that have all but Odds: The Complete Dictionary of It covers everything from the role of passed into memory, while others, Gambling and Games of Chance” by gambling in deciding the realms of the such as backgammon, draughts and John McPherson, a School of Tourism Greek gods, to explanations of chess have “storied” histories that and Hospitality Management gambling equipment used in ancient stretch across a range of civilisations. Communications and Gaming tutor Rome; from game rules for mah jong “In one sense, I guess, ‘Beating the and a PhD candidate in the Centre for to a history of poker and even the Odds’ is an argument settler,” John Gaming Education and Research. cross-cultural popularity of cockfights. said. “In defining the hundreds names An eight-year labour of love, the Associate Professor Nerilee Hing, of poker variations, it became dictionary includes well over 5,500 Head of the Centre for Gambling necessary to state what the unique entries and listings and defines a vast Education and Research, said the rules of each game were. array of terms connected with dictionary is such a rich source of “Although this wasn’t the intention, it gambling, racing and games of information that “the reader comes is possible to use it as a rule book for chance from ancient times and away in awe of the writer’s research, hundreds of games, be they cards, cultures to the internet age. in admiration of the work involved and dice, coin or board games.” The CMAA and Southern Cross This growth has been accompanied by a demand for research into gambling, along with related education and University’s Centre for Gambling training. Education and Research Gambling-related education programs offered through the John McPherson’s PhD research is being undertaken School of Tourism and Hospitality Management include the through Southern Cross University’s Centre for Gambling Bachelor of Business in Club and Gaming Management (in Education and Research (CGER) - an organisation the affiliation with the CMAA), the Graduate Certificate in CMAA actively partners. Gaming Management and the MBA in Tourism and The Centre aims to achieve excellence through the Hospitality Management with a major in Gaming development and provision of quality education and research Management. relating to gambling, its operations, management, policy and Club Industry professionals looking to advance their careers impacts. can inquire about the Bachelor in Business in Club and The CGER has been established as a response to the recent Gaming Management, or any of the post-graduate Gaming exponential growth in legalised gambling in Australia and in Industry-related programs on offer, through Southern Cross many other countries. University’s School of Tourism and Hospitality.

32 Club Management www.cmaa.asn.au October 2007 Beating The Odds uity to internet Regarding whether he thought the dictionary was an “every club should have one” type of book, John said: “Well, as the author, I would obviously answer yes to that one, not only because of the poker machine terms, as clubs are now hosting so much of the recent boom in poker across the country.” Lovers of the turf are also in for a treat. There are more than 1,500 terms that deal specifically with horse, dog - even camel - racing. Many of the most influential horse breeds over the past 1,000 years, such as the Akhal-Teke, Barb, Arab and many others are included. It is difficult to imagine what terms have not made it into the book. However, if you think you know of a term that should get a guernsey, there Associate Professor Nerilee Hing (left), the Head of Southern Cross University’s Centre for is always a chance that you could Gambling Education and Research, with author John McPherson (centre) and Co-Director contribute to the next edition. of the Melbourne University/Monash University Gambling Research Program, Professor Alun The author and publisher have set up Jackson, at the launch of “Beating The Odds”. a “suggestions” site on the book’s web page (see below). research was that I went into the 2004, with their historian Talking on one of the more unique history of each of the sports, which in acknowledging that Flack would now aspects of the dictionary, John said: “I many cases ran parallel to the history be acknowledged as having won found the ancient practices very of gambling. three, rather than two Olympic intriguing. “There was a rather unusual outcome medals.” “I like to think of it this way … a from that research. The dictionary should not just be seen successful gambler is one who is able “I had always been intrigued by Edwin as a collection of historic terms, in to foretell the future. Flack, the London-based accountant fact nothing like it. “In ancient cultures, from Europe to from Melbourne, who won two gold “I’m currently doing a PhD thesis on Asia, Africa to the Americas there medals at the 1896 Athens Olympics, the history of fantasy sport games,” were a multitude of practices that while conducting a sporting holiday. John added. were designed around foretelling the “I noticed that there were only a few “This is a field of gaming that provided future. competitors in the two tennis a wealth of terms for the dictionary “Some of these developed into competitions he entered, singles and and is based very firmly in the internet gambling games themselves. doubles. age of the 21st century.” “Dice, for instance, were initially made “A few years later, I revisited this Asked for his favourite term in the of goat, sheep or even dog knuckles research and discovered that Flack is dictionary, John grinned … “Well, that and were an important component in recognised by the IOC as a bronze would have to be ‘Smith and early scrying, or divination. medallist in the doubles. Wesson’, but I’ll just let you look that “We still see those early knuckles today “He and his partner, Athens room- one up for yourself.” in toy stores in the form of ‘jacks’. mate and fellow London Athletics Club member, George Robertson, “Amazingly, the rules of jacks have ‘Beating The Odds: The received a bye through the first round Comprehensive Dictionary of changed very little since the time of and lost their only match. the Macedonian Empire of Alexander.” Gambling and Games of Chance’ “However, that match was a semi- by John McPherson, is available at Asked if he had undertaken anything final, making Flack and Robertson bookstores, or online through Geoff nearing this scope before, John said: bronze medallists. “In a way. In 1995 and 1996, I Slattery Publishing at researched and wrote a critical history “I made a submission to the perspective, for radio. “Working with a crew of two, I was “It is difficult to imagine what terms have not made it able to get the 13 episodes recorded into the book. However, if you think you know of a in Lismore and broadcast nationally over the CBAA network. term that should get a guernsey, there is always a “One of the major benefits of that chance that you could contribute to the next edition …

October 2007 www.cmaa.asn.au Club Management 33 What’s New TCP gives Optus HQ audio-visual network for their North Ryde facility. $2million makeover “We fitted out more than 80 Total Concept Projects (TCP) has conference, training, board rooms delivered a $2 million audio-visual fit- and auditoriums,” Adam said. out for the Optus head offices at “Offices and breakout areas, each North Ryde. totally customised to meet its The contract was completed earlier specific functional requirements also this year. were on the project plan.” TCP, a CMDA Sponsor company, Adam said the roll-out included supply and integrate audio-visual more than 100 LCD projectors, technology to corporate, hospitality LCD and plasma screens and a and Club Industry clients. selection of video conferencing TCP Project Manager Adam Gerny systems centrally controlled by said TCP was excited to work with touch-button AMX control Optus to deliver a cutting-edge technology.

Capri cocktail glass, island style There’s an art and beauty to serving cocktails and the latest cocktail glass from Crown Commercial – the Capri – helps to serve up the unexpected. The 390ml Capri is a shapely stemmed glass, perfect for serving strawberry daiquiris, pina coladas and a variety of blended island-style drinks. These glasses are designed with a completely flat and stable foot to make washing and holding easier. The Capri cocktail glass is a practical addition to Crown Glassware’s cocktail collection. Contact a Crown Commercial The Optus head offices complex at North Ryde where Total Concept Projects distributor on 1800 252 360. completed a $2 million audio-visual fit-out.

that I’m going to compete in Belgium. Kate delivers best drop at Stella Artois titles It’s one thing to say you can pour the Perth’s Kate Gow is Australia’s top in the correct manner all within the best beer in Australia, but I want to tell bartender for 2007. seven-minute time limit. my friends that I can pour the best Kate, 23, collected the crown at the Kate will tackle opposition from 26 beer in the world.” national finals of the international Stella countries at the world finals with the National final judges included Chris Artois World Draught Masters winner taking a 2,500euro travel Ward from the InBev Brewing competition. voucher and a 1,000euro travel Company and 2004 World Draught voucher for the runner-up. She will represent Australia at the Master runner-up and Australian World Final this month at Leuven, “This whole experience has been national champion Mark Stanley. Belgium – the home of Stella Artois. fantastic,” Kate said. “I can’t believe Stella Artois representative Garry Celebrating its 10th anniversary, Hastings said the World Draught the World Draught Masters has Masters Competition not only become a regular calendar event uncovers the finest bar staff to for experienced beer maestros. master the theatre and spectacular associated with the Ritual, but also Competitors are judged on ability helps maintain the heritage and to perform the “Nine-Step Ritual”, tradition that Belgian beer was a Belgian beer-pouring tradition founded on. that dates back to medieval times. Australia is famous for producing Not only do they have to perfectly some of the world’s best draught pour four beers, contestants masters. converse with the judges, share South Australia’s Kerrie-Ann Watts knowledge of their Belgian beer won the world crown in 2003, with repertoire and present the beers Mark Stanley runner-up in 2004.

34 Club Management www.cmaa.asn.au October 2007 What’s New Eternal range extends flooring performance The new “Eternal” collection from Forbo features a new development that radically extends commercial performance. Incorporated into the new Eternal range is PUR Pearl™, a superior polyurethane reinforced cross-linked lacquer that offers extremely high resistance to stains, scratching and scuffing while remaining flexible and beautifully matte. This makes it appealing for installations requiring rugged flooring, such as education, health or aged facilities, hospitality venues, commercial foyers and retail. Renowned internationally for quality incorporating fine metallic sparkles to In creating better environments, Forbo design, the Eternal collection expands represent the smooth lustre of a natural has reviewed its production process for to offer a new, contemporary flooring stone floor. the new Eternal collection. palette. With eight colours, Eternal Impact has Developments to reduce Eternal Eternal Wood offers 14 natural the textural appeal of organic shapes flooring’s ecological footprint by using a hardwoods with dense visual texture and intricate detail similar to translucent calandered backing made from 70% and aesthetics - six of the range also fine stained glass. recycled materials, choosing water- are available in Eternal Wood Decibel Colour also marks Eternal Mica with based inks - rather than solvent-based offering sound reduction of 17dB designs from individual colour particles - and complying with strict emission without compromising performance. bringing brilliance to retail and requirements. Eight stone varieties and two tonal commercial environments where For more information, contact Forbo palettes feature in Eternal Stone, a durability and heavy wear resistance are Flooring (1800 224 471) or go to collection with three-dimensional visuals paramount. www.forbo-flooring.com.au

October 2007 www.cmaa.asn.au Club Management 35 What’s New Pernod Ricard launches Jacob’s Creek ‘Three Vines’ range

Jacob’s Creek “Three Vines” wait staff with Pernod Ricard Chairman and CEO Laurent Lacassagne at the Ocean Room, Circular Quay.

provide a French connection. The Three Alternate Tenors provided part of the entertainment at the spectacular launch of The Three Alternate Tenors the Jacob’s Creek “Three Vines” wine range. represented Italy and a troop of high- energy flamenco dancers, “Arte The first Jacob’s Creek wine range in ➣ Shiraz Cabernet Tempranillo (red) Kanella Flamenco”, provided a taste seven years has made a spectacular ➣ Shiraz Grenache Sangiovese (rose) of Spain. debut at Sydney’s Circular Quay. ➣ Semillon Sauvignon Blanc Viognier “To reinforce the fact that the wines Influential members of the wine trade (white) are most definitely Australian, triple were left in no doubt that the Jacob’s The third grape in each of the wines is Aria award winner and ‘Dancing with Creek “Three Vines” range has the a traditional Mediterranean varietal … the Stars’ champion Kate Ceberano potential – and the pedigree – to be ➣ brought the house down with a stellar another major success for Pernod Tempranillo, Spain; performance,” Jacob’s Creek Senior Ricard, one of the CMAA’s new ➣ Sangiovese, Italy Brand Manager Cate Sefton said. ➣ CMDA Centre sponsor companies. Viognier, France The entertainment was supplemented The launch, at the Ocean Room, had The Mediterranean influence also with some wine education provided a distinctly Mediterranean flavour, in extended to the entertainment, with by chief winemaker Bernard Hickin keeping with the make-up of the new jazz diva Janet Seidel performing and tastings at themed winemaker wines … several popular Edith Piaf songs to stations.

Pernod Ricard Wine Marketing Manager Angus Barnes (from left) with Pernod Ricard’s National Account Manager Stuart Carr, Matt Jacob's Creek Chief Winemaker Bernard Hickin with Liquid Ideas Graham from Accor and Martin Omara from NILWA) at the launch. Managing Director Stuart Gregor.

36 Club Management www.cmaa.asn.au October 2007

CMAA Diary Dates Zone Meetings & Industry Functions

OCTOBER 2007

Wednesday 03/10/2007 09:30 Ballina RSL Club Far North Coast Zone Meeting 13:00 Friday 05/10/2007 09:00 Wests Ashfield Inner West Zone Meeting 13:00 Friday 12/10/2007 11:00 Horton Park Golf Club Sunshine Coast Golf Day Sunday 21-24/10/07 Hyatt Hotel, Canberra RSL & Services Clubs Assn Annual Conference Thursday 25/10/2007 09:30 Auburn CMAA Executive Meeting Friday 26/10/2007 11:00 Dapto Leagues Club Illawarra / Shoalhaven Zone AGM 13:00 Wednesday 31/10/2007 10:00 Carlton Brewhouse, Abbotsford Victoria Zone Meeting 13:00

NOVEMBER 2007

Thursday 1-4/11/2007 Sheraton Mirage Surfers Leagues Club Assn National Conference Monday 6-19/11/07 Las Vegas CMAA Global Gaming USA Tour Tuesday 13/11/20007 16:00 Park Beach Bowling Club Mid North Coast Zone Meeting 19:00 Wednesday 14/11/20007 15:00 Bathurst RSL Club Mid State Zone AGM 19:00 Wednesday 21/11/2007 09:30 Logan Diggers CMAA Queensland Bursaries Presentations 13:00 Tuesday 27/11/2007 09:30 Randwick Labor Club City Eastern Suburbs Zone Meeting 13:00 Wednesday 28/11/2007 09:30 Norths Leagues Club Manly Northern Suburbs Christmas Luncheon 13:00 Friday 30/11/2007 09:00 Brighton Le Sands CMAA Executive Meeting Friday 30/11/2007 10:30 Brighton Le Sands CMAA Federal Council Meeting Friday 30/11/2007 13:00 Brighton Le Sands CMAA Sponsors Luncheon

DECEMBER 2007

Monday 3/12/2007 09:30 Taree Race Club Great Lakes Zone Meeting 10:30 Tuesday 4-5/12/2007 09:30 Tamworth Club North West State Zone Meeting 13:00 Tuesday 4/12/2007 09:00 Cronulla Leagues Club St George Cronulla Sutherland Zone Meeting 13:00 Wednesday 5/12/2007 09:30 Sydney Club Industry Advisory Council Wednesday 5/12/2007 09:30 Cardiff RSL Club Hunter Zone Meeting 13:00 Thursday 6/12/2007 09:30 Liverpool Catholic Club Nepean Zone Meeting 13:00 Friday 7/12/2007 10:00 Davistown RSL Club Central Coast Zone Meeting 13:00 Friday 7/12/2007 09:30 Revesby Workers Club Inner West Zone Meeting 13:00 Friday 7/12/2007 11:00 Collegians Club Illawarra/Shoalhaven Zone Meeting 13:00 Friday 7/12/2007 09:30 Maroochydore RSL Club Sunshine Coast Zone Meeting 13:00 Tuesday 11/12/2007 18:00 Burleigh Bears Club Gold Coast Zone Meeting 13:00 Tuesday 11/12/2007 09:30 TBA Far North Coast Zone Meeting 13:00 Thursday 13/12/2007 09:30 Merimbula Far South Coast Zone Meeting 13:00 Thursday 20/12/2007 09:30 Auburn CMAA Executive Meeting

Venetian Macao to host G2E Asia 2008 Asia’s biggest gaming event, G2E Asia, will be staged at the all-new Venetian Macao from June 3 to 5, 2008. The expo showcases the latest gaming products and technologies with information on the latest trends in Asian gaming. It will also be an opportunity for delegates to sample first-hand Asia’s largest hotel-resort and exhibition property. It’s possible to register online now – www.G2EAsia.com - which carries free admission to the exhibition hall. G2E Asia 2008 will feature an expanded exhibit floor of 18,000 square metres, showcasing more new gaming products with more new suppliers from Asia, two new pavilions - iGaming and Security & Surveillance, keynote speakers addressing Asian gaming’s newest and biggest issues, more conference tracks to examine the latest trends. There will also be back-of house casino property tours, a welcome reception and other new networking events, and a V.I.P. Lounge and more comfort areas for networking and relaxation.

38 Club Management www.cmaa.asn.au October 2007 Market Forces Security Services sale puts focus on training, security risk, recruitment Barrington Security Services Pty Ltd - ➣ explore options, issues and solutions encompassing CPR Security to identify strengths Specialists and BRN Security Services - ➣ polish and hone communication and was sold in early August. presentation attributes Barringtons CEO Allen Barry said the ➣ maximise potential in a fun and safe decision to sell is a positive change that environment with like-minded heralds a new chapter in the Barrington colleagues. Group’s life. These are free and voluntary seminars Allen said that although best known for for people looking to improve diversity and commitment to best marketability to prospective employers practice, Barringtons now has more (duration 2 hours). Contact Wendy time to focus on the innovative and Browne (02) 9894 9122 for more exciting projects within their core information. business units of: Wendy Browne ➣ Barrington Training Services Smartek Solutions – ozjobfindit.com ➣ Barrington Corporate Risk, including production of the new and interactive Barrington CrimeWatch online induction – Dealing With Difficult The latest partner to join People (to be released this month). ozjobfindit.com is TAFE NSW South ➣ Barrington Recruitment Western Sydney. This campus is the Barrington Corporate Risk - ➣ Smartek Solutions, including largest training school in NSW for ozjobfindit.com including Barrington CrimeWatch hospitality workers. Every student Earlier this year, Barrington Training For more than 16 years, Barrington receives instruction on how to log on to Services launched nine Vocational Corporate Risk has provided the site and is encouraged to access it Training Academies across NSW and investigative services for internal theft regularly. Club Managers who are Queensland with key partners from the and fraud, risk and crisis management, viewing ozjobfindit.com seeking staff Hospitality Industry. emergency management and security can access the pool of fresh talent – The Academies accommodate staff for design consultancy for a range of FREE. accredited training in nationally hospitality, corporate and government Another ozjobfindit.com initiative is it is recognised courses such as Certificate clients. This includes the provision of partnering local schools in a Career III in Hospitality, Certificate III in electronic security systems - closed Advice Australia program, “Structured Business before rolling into a Certificate circuit television, alarm and access Workplace Learning”. This program IV in Business (Frontline Management). control - via our Barrington CrimeWatch facilitates structured learning team. On a daily basis, Barringtons opportunities to students in a real or Courses also are running in Retail manage the risks of customers who are Operations, Customer Contact / Call simulated workplace. Their skills are dealing with the threats of workplace assessed and competencies Centre, Transport and Warehousing violence, break-ins and illegal entry, and Childcare Services. recognised nationally by industry and armed robbery and theft/fraud. The education systems. The Academies also offer short Fee for service can help minimise risk in almost Service courses, such as Barringtons all circumstances by combining local Local I.T. class students, including Armed Robbery Survival Skills, Barista knowledge with intelligence gained Muirfield High, Asquith Boys High Training, or Wine through established networks. School and Hills Grammar, are Appreciation. contributing to the ozjobfindit.com site Barringtons Risk Consultants provide Responsible creating new material and working on a support and guidance to allow major feature program due out soon. Service of Alcohol management teams get on with (RSA) and running the organisation. The highly For more about the range of Responsible trained Barringtons team also can Barringtons services, phone (02) 9899 Conduct of undertake a range of more-demanding 9391 or visit their website Gambling (RCG) investigations including undercover www.barringtongroup.com.au courses will be operations, surveillance cases and scheduled into the criminal/corruption investigations. Carolyn Pickering Academy program and conducted by the Barrington Recruitment CMDA - bringing this Wendy Browne, a specialist in compulsory hospitality hospitality recruitment, has enlisted the training to metropolitan services of Carolyn Pickering from and regional areas. Forward Focus to offer “The Next Step- For the Workshop” – a professional interactive convenience of workshop designed to assist job online training, candidates move through the job Barringtons is application process. It teaches Allen Barry finalising candidates to:

October 2007 www.cmaa.asn.au Club Management 39 Online Macca tunes in to club podcasting As the song goes … “it’s a long with a laptop and mixing board, and winding road that leads to recording requires a secure area your door” … and so goes the and takes a few hours, then journey for Sydney media there’s mixing and editing,” Ian personality and consultant Ian said. “I have been doing the radio MacRae. school for eight years at UTS, so Since his early days as “the next the podcasting is an interesting big thing” in Sydney radio, Ian change from the broadcast studio has charted an interesting and and lecture rooms … it’s fun and successful course from I’m enjoying it. commercial radio through to “Podcasting is also an effective teaching and now club way of management podcasting. One of Australia’s communicating with staff on most respected broadcasters, almost any subject … it’s an with more than 30 years interesting concept for CEOs.” experience in radio in Australia Despite the time-consuming and England, “Macca” hosted Ian MacRae’s long and winding media journey continues as he builds on the introduction of podcasting to Sydney club schedule, Ian has scope to take one of Sydney’s top morning websites. on a few more clubs. Alongside radio shows for 13 years straight. the Radio School, Ian has added Today, Ian shares his vast experience broadcasting the Club Show on radio podcast training to his curriculum. and it has been an exciting and and knowledge through his radio Throw in Ian’s time in radio sales and course where promising radio stars interesting change of direction,” Ian said. “The clubs are getting good marketing, writing scripts and doing learn the art of radio in a broadcast M.C, compere and speaker studio. The Ian MacRae Radio School response from members and, at this stage, the focus in club podcasting is engagements plus some casual on-air is located on the 26th floor of the UTS work and programming an internet (University of Technology) building in on entertainment. It started out with Revesby Workers earlier this year on a radio station and it adds up to a very Broadway, Sydney, in the studios of full working day. “I know it’s busy, but 2SER-FM. fortnightly basis and now we are up to episode 18 … it’s going very well.” it’s my life and I love it,” he laughed Ian has stepped into online podcasting The average podcast runs 18 to 25 For more information, contact The Ian for clubs such as Revesby Workers minutes with episodes archived on the MacRae Radio School at P.O. Box Club, Mounties and Liverpool Catholic club website for reference purposes 1398, Rozelle NSW 2039, or call (02) Club, offering members access to up- and downloadable text of each 9555 8671, or email to to-date information via computer. episode. “There’s a lot of work in a [email protected] (website: “Podcasting grew out of my work podcast … it involves going to club www.radioschool.biz)

40 Club Management www.cmaa.asn.au October 2007

Clubs In Our Communities Tradies ready to defend national H.R. title Tradies at Sutherland is aiming to achieve a proud “double” at the annual Australian Human Resources Institute (AHRI) Awards later this month. The AHRI promotes professional standards by recognising businesses that achieve operational results through sound Human Resources (H.R.) management. Tradies, which won the national award - National People Manager of the Year - in 2006, took the first step in achieving the “double” by recently taking out the NSW level of the awards process. The Tradies nomination was bolstered by a 500-word “Statement of Outcome” highlighting six key people management criteria. The statement and an AHRI site assessor’s interview/review process, including an employee survey and Joneen said Tradies maintains a focus group, confirmed Tradies as the strategic approach to developing Small Public and/or Not-for Profit leaders and works hard to build the Sector’s NSW winner. capability of all employees. Tradies Human Resources Manager “All team members are regarded as Joneen Thompson said the club people of character and as leaders in maintains its “point of difference” is the their own right,” she added. service experience its front-line team delivers. “This difference is the way the “Tradies is uncompromisingly clear Tradies team interacts with members about its core values. and Tradies is single-mindedly “We believe that our dedication to dedicated to providing a service ‘uncommon practice’ will again pay off ‘experience’,” Joneen said. “This in the coming months. dedication has, for some time, been “By continuing to engage, develop and underpinned by the application and promote people with character, those commitment to values-based who possess the values that shape leadership. leadership, drive an organisation of Tradies values, combined with integrity, resilience and adaptability.” innovative recruitment practices - hire This will position the club for continued character and build skill - sees all team success in the face of the industry’s members equipped and empowered to newest challenge – the introduction of deliver the uncommon practice in all the non-smoking legislation, Joneen Joneen Thompson aspects of customer service.” added. Liverpool Catholic Club puts $460,000 into local community Liverpool Catholic Club has injected a Liverpool Catholic Club President Tony Various programs will be set up to huge financial boost to the community Atkins described the 2007 CDSE grant improve I.T. and career support, by handing over more than $460,000 recipients as diverse. occupational therapy, disadvantaged to local charities. The grants covered a range of students, community interaction and The money was delivered through the initiatives from youth and health participation in arts and culture. Community Development Support awareness programs to projects “The organisations who have received Expenditure (CDSE) at the annual providing assistance to people who are funding are providing essential services Community Grants presentation night intellectually disabled. to the community and rely heavily on in mid-August. Many local schools, including Good our grants for assistance,” Tony said. Organisations that received CDSE Samaritan Catholic College, Holy Spirit “As a club we consider it a privilege to payouts included the Sisters of Charity Primary School, St Therese Primary support the work these organisations Outreach, Mission Australia, Youth School, Clancy Catholic College and do and the CDSE grants give us the Underground, Centacare Catholic All Saints Catholic Senior College, will opportunity to reinforce the club’s Community Services and the Liverpool upgrade community facilities using the commitment to the community of Volunteer Resource Centre. donations. Liverpool.”

42 Club Management www.cmaa.asn.au October 2007 Clubs In Our Communities Orange maintains manager training tradition Orange Ex-Services Club is maintaining a strong tradition of investing in training for its management team. The club, in Central Western NSW, currently has 11 managers all trained and receiving training through the CMDA. General Manager Dominic Connaughton, ACCM, was one of the first trainee managers to experience the benefits and opportunities that a manager training program provides. CMAA Hall of Fame Manager Peter Bracher was at the helm of Orange Ex- Services Club when he introduced two talented young managers – Dominic Connaghton and David O’Neil – to the CMA, the CMDA education program and manager traineeships. The tradition continues … Orange Ex-Services Club management team (from left) Dominic The experience and opportunity Connaughton, General Manager; Samantha Hockley, Trainee Manager; David Carsons created a life-long impression with both Human Resources Manager; Mark Hartin, Information Technology Manager; Elissa Graham, men and they made a commitment to Trainee Manager, Leanne Vogler, Gaming Manager; Joe Cain, Functions and Entertainment education across their successful Manager; Guy Chapman, Assistant General Manager. career and to passing on the message to young managers embarking on Dominic has 11 managers at his clubs the excellent conferences that Ralph careers in the Club Industry. who have completed, or are various Kober and his CMDA team makes Both have completed numerous CMDA stages of their management training good sense of having management programs, achieved their Active programs. Orange Ex-Services Club trainees for the future professional Certified Club Manager (ACCM) awards has eight executive and departmental development of our club.” and have achieved 21 Year service managers who were trainee managers, awards. along with a fourth-year trainee and first-year trainee. Three of those Dominic, who was the club’s first senior managers have achieved their trainee manager, has made his life and ACCM status, with Assistant career in Orange, taking on Mid State Manager Guy Chapman due to Zone executive responsibility and the complete his ACCM by the end of Federal Councillor role for the Zone for this year. more than nine years. Following Andrew Spice’s move out of the Zone, Since 1984, the club has maintained Dominic recently accepted the role as a manager training program and Zone Education Officer to maintain his joined them up with the CMAA under CMAA and CMDA relationship. the Trainee Managers’ Award. David is the CEO at the successful Dominic said the philosophy for the Castle Hill RSL Club and has extended traineeships was easy to come up his CMAA relationship to be a member with as it’s difficult to attract quality of the CMAA Federal Executive and managers over the Blue Mountains. Chairman of the CMDA’s Board of “At an early stage, we decided to Management Studies. train them ourselves and employ “It was a wonderful start to our them in departmental positions,” management careers and I will be Dominic added. “This leaves the club forever grateful to Peter Bracher for in a good position for those who want having the vision and commitment to to further educate themselves and training, development and education, to perhaps, one day, be the club’s CEO. push me towards establishing my It can be very competitive, but it career through training and study,” works.” Dominic said. “Having that opportunity Dominic said other advantages are to add to my learning and educational that managers are “locals” and the status on an almost annual basis was members – and club - benefit from wonderful encouragement for a young that dynamic, while the trainees learn man coming into this industry. I have all aspects of the organisation it’s done everything to encourage the young managers I have been able to easy to cover for staff who are on employ here at Orange Ex-Services leave. Club to make that same commitment “The CMAA offers quality training to the opportunity to establish and courses at the Head Office in Auburn advance their careers through the and now with the regional program,” CMDA’s education program.” Dominic said. “That, combined with

October 2007 www.cmaa.asn.au Club Management 43 Club Profile Paradise Point Bowls Club New opportunity provides ‘blank canvas’ had to ensure we live up to our motto … ‘The Friendliest Club in Paradise’ … and staff have been told they have stick to that motto.” He paid tribute to the club’s Board of Management and Chairman Barry Alderdite for forward thinking in raising the club’s status with a huge capital expenditure program. Most importantly, he is finding it easy to work with the Board. “There was a bit of a worry about some of my ideas, but I’ve been given a free hand. I’m putting in the hours, but I love it,” Steve said. Unlike other sporting clubs where the sports club and the licensed club are Budget-priced meals are an attraction at the bistro. separate entities, the Paradise Point Bowls Club is just one body. By HENRI LACH western Brisbane suburb of Rocklea, scored the job mid-year. “My job is to look after the bowlers as The once-modest Paradise Point well as the running of the club,” Steve Bowls Club has been elevated to a Steve feels like an artist with a blank explained. canvas. new level after a $4.5 million He’s not a bowler, but Steve refurbishment and expansion “It’s a challenge and a great opportunity appreciates it’s a sport that has a program. to take on a club from a new strong following and is attracting It now boasts the Gold Coast’s only beginning,” he said. younger bowlers every day. under-cover bowling green, is One of his first tasks, as he saw it, was “We have a junior team from the local attracting new members and it has to reorganise the staffing structure. high school who won the Gold Coast major tournaments in its sights. “Some reforms were needed, and District Junior Pennant Competition The club also has a professional some hard decisions had to be made,” this year,” he said with a touch of general manager - for the first time in he recalled. “There was no leadership - pride. 10 years. there was no-one in charge and no-one Paradise Point Bowls Club’s history is Steve Day, former CEO of Brothers-St quite knew what their job was. somewhat shrouded in the mists of Brendan’s League Club in the south- “I had to make some serious changes. I time. What is known is that it was “Four huge 45,000-litre underground water tanks established in 1967, at a time when the area was the end of the line - well are part of the club’s capital expenditure program … before bridges linking Paradise Point We’ll be virtually drought proof … with Hope Island and beyond. A parcel of about two hectares was donated by a local grazier and the freehold vested in a management trust. By the 1980s, it was well established with local membership from a rapidly growing population as Paradise Point expanded into a desirable residential area at the northern end of the Gold Coast. Construction of two bridges gave the area better access to Brisbane and the population has continued to grow. With the advent of poker machines in Queensland in the 1990s, the club found itself with funds to extend facilities. Two years ago it embarked on the multi-million dollar expansion program that included an upgraded gaming room for its 50 new machines. Three new under-cover bowling rinks The under-cover bowls rinks are very popular. compliment the original outdoor

44 Club Management www.cmaa.asn.au October 2007 Club Profile Paradise Point Bowls Club BIG-TIME BOWLS ON THE HORIZON Paradise Point Bowls Club has a bright future with major bowls tournament organisers assessing its potential. Located on freehold land worth millions of dollars at today’s prices, it’s in a prime residential area and now has an experienced professional manager. In fact, it’s getting three levels of expertise for the price of one in Steve Day. Steve’s father, Wally Day, is a former CMAA Queensland President and legendary club executive in South-East Queensland. Wally retired in June 2005 after 14 years at the helm of the Redcliffe Leagues Club, now trading as the Dolphins Redcliffe Leagues Club. The original greens are being maintained. Steve’s sister Michelle is a former club executive who last headed the bowling greens that remain carefully Two tanks under the front car park will Tamborine Mountain Bowls Club. maintained. service the toilets and washing She is a senior member of a hospitality The term “under cover” is used facilities, while the tanks under the industry consulting group. advertently, because the rinks are not major rear car park will serve the outdoor bowling greens. Steve makes no bones about the fact indoors - they are open on three sides. he consults his sister and father on a The board did a lot of travelling to They are interconnected so water can regular basis. be pumped between the tanks. bowls clubs in Queensland and “I talk to both of them a couple of northern NSW before deciding on the “We’ll be virtually drought proof,” Steve times a week about all sorts of things $2 million design. One million of that said. in this job,” he said. “Dad is a great came from a State Government sports Paradise Point Bowls Club source of knowledge, and Michelle has grant. membership, which hovered around a very useful background in Four huge 45,000-litre underground the 2,000 mark a year ago, rocketed accounting.” water tanks are part of the club’s to 3,000 as the major works neared It goes to prove you’re capital expenditure program. completion. never too old to take Steve Day is hopeful of further growth advice from your as he launches a major marketing father - or your campaign. sister, for that “It’s hard to know what’s the best form matter. of advertising - electronic, newspapers Paradise Point or letter box drops - so we’re doing Bowls Club General the lot,” he said. Manager Steve Day The catered bistro with its bargain- … three levels of priced lunches and dinners is already expertise for the proving a major drawcard, serving price of one. about 200 meals nightly.

Lots of planning went into the design of the new rinks. Paradise Point Bowls Club is attracting more membership.

October 2007 www.cmaa.asn.au Club Management 45 Clubs In Our Communities “He attends our Board meetings and deals directly with the Board on many Professional Assistant issues … he is a great asset to the club and we appreciative that we are lucky Managers add great value to have him in the club and in the Numurkah community.” Numurkah Golf and Bowls Club has battled through a tough few years. Most recently, the golf course ran out of water and it’s possible that a zero percent water allocation on the Murray River System next year will have a significant impact on the club. “We recently developed on-course accommodation and it has kicked off incredibly well,” Grant said. “Occupancy is fantastic and it is reflecting in the club’s improved financial performance. “I take the view that if irrigators are allocated zero percent, then there will Numurkah Golf and Bowls Club General Manager Grant Duffy (right) and Assistant Manager be more than us at the club who will Kevin Morland with CMAA Victoria Zone Awards Co-ordinator Hayley Morris at the 2007 find the going tough. Dinner at the Yarraville Club. “So, we will control the things we can Numurkah Golf and Bowls Club is Those projects extend to developing a and just deal with the things we can’t.” located on the Victorian side of the new gaming venue in Kerang, where Kevin says that the most important Murray River and competes with larger Numurkah has a management component of a good club is a positive NSW clubs such as Tocumwal and contract. culture. Cobram-Barooga. Kerang is the country north-west “We all know the rough and tumble of However, the club’s Assistant Manager, Victorian town that was the scene of managing clubs,” he said. Kevin Morland, has taken every step to the tragic level crossing accident in “At Numurkah, we just focus on not ensure his professional development via early June that claimed 11 lives when a taking issues personally and being the CMAA has brought benefit to his B-double truck crashed into a V-Line positive and professional in all our club. train. dealings. Kevin, who has been a CMAA member Kevin also has spent considerable time “That develops a culture of friendship for eight years and Assistant Manager in Kerang, assessing daily operations and trust, so our members and at Numurkah for the same period, also and conducting and internal audit. customers enjoy a wonderful is the CMAA Victoria Zone Secretary. Grant Duffy, a CMAA member since atmosphere here.” In 2000 and 2001, Kevin took out the 1993, CMAA Federal Councillor for the Kevin says Numurkah Golf and Bowls CMAA Victoria Division Assistant newly constituted Division H (Victoria Club will continue to develop plans and Manager of the Year Award and Zone, Riverina Murray Zone and ACT manage finances carefully to ensure the completed his Advanced Diploma with Zone) and Victoria Zone Treasurer is the club is handed to the next generation in William Angliss in 2003, when he also General Manager at Numurkah Golf a healthy state. achieved his CMAA ACCM. and Bowls Club. He is also committed to continue his Like other Assistant Managers, his role Grant said Kevin was a very professional development through the is challenging and interesting. professional person with an excellent CMAA. While responsible for the club’s day-to- ability to approach problems with an “I hope that through my committee day operations - including, food and analytical view. position on the CMAA Victorian Zone beverage, golf and bowls, gaming and “Kevin is appreciated and well liked by that I can encourage other Victorian accommodation - he also assists Club our staff, suppliers and members,” middle managers to develop Manager Grant Duffy in project work. Grant added. professionally,” he said.

46 Club Management www.cmaa.asn.au October 2007 Clubs In Our Communities Maroochy RSL Club celebrates 35 years Times have changed since September 1972 … no place more than Queensland’s Sunshine Coast. The Coast has blossomed, but there few local businesses and organisations that can boast a vintage of 35 years. Maroochy RSL Club is one organisation that happily celebrates 35 years of support and participation in the community. Leafing through old copies of club newsletters is a trip through history and sub branch member Lindsay Wilson, MBE, OAM, has compiled a remarkable book summarising establishment of the sub branch and the club. Lindsay’s book – “Keeping The Faith” – is available at the RSL Club reception desk and former local journalist now Queensland State politician Fiona Simpson’s foreword notes: “It has been quite a metamorphous from humble beginnings when the Women’s Auxiliary cooked meals in a tin shed near Cornmeal Creek and young couples danced under the stars. Today, despite growing pains and challenges which would have sunk a lesser group, the dual facilities have become among the best in Queensland. I cannot help but ponder that if the Maroochydore RSL had not survived its trials and tribulations, how winning “Best Club on the Sunshine “The club thanks the loyal members much poorer we would all be.” Coast” at the Queensland Club who have supported the club’s Sir Francis Nicklin officially opened the Achievement Awards in April. survival and growth,” General club building, which was completed in When the club celebrated its 20th Manager Tom Casilieris said. September 1972. birthday in 1992, there were 2,550 Week-long birthday celebrations ran While there have been struggles, the members, which has increased tenfold from September 8 to 16. club has grown into a superb facility, by the 35th birthday.

October 2007 www.cmaa.asn.au Club Management 47 Clubs In Our Communities A taste of Italy opens at Bankstown Sports Club

Sydney residents already are familiar with Mario’s authentic Italian cuisine at the popular Enfield restaurant, Il Buco, which he operated until 2006. With architecture and construction by Paynter Dixon Constructions, Assistant Secretary Manager Mark Condi is It’s a romantic dining dream come true diners sit in an al fresco setting on a confident the first stage of the new – and it’s right in the heart of downtown cobblestone street overlooking an eatery will be a success. Bankstown. outdoor water feature. “The decision to develop an Italian NSW Premier Morris Iemma and La Piazza patrons will enjoy a selection eatery at the club is part of a larger Bankstown Sports Club President John of Italian delights under the direction of visionary development that will ensure Murray joined members and guests to renowned Sydney restaurateur Mario Bankstown Sports Club continues to officially open the club’s newest dining Libertini. move forward and is able to continue experience La Piazza last month. “Bankstown Sports have recognised providing the best services to members The $12 million development is an the need to offer members and patrons and patrons,” Mark said. attractively themed southern Italian a quality dining experience,” Mario said. During the next 24 months, the club will streetscape seating up to 400 diners “The perception of clubs in the local continue to expand facilities to include and provides a unique dining community is changing and they are a specialty Italian restaurant headed by experience. now a viable option for many local Mario Libertini, an event and Set under balconies and arches residents for a place to come and enjoy conference centre and commercial created in a pallet of Tuscan colours, a night out.” tower.

48 Club Management www.cmaa.asn.au October 2007 Bate’s Vintage with BRENDAN BATE Grapes usually destined for fruit-and- leading into What’s in store for veg shops were being sent to the Christmas. the 2007 vintage crusher to make some sort of wine Reds will have beverage and, upward through quality, great depth of The dust has finally settled on the 2007 this went right across the board. colour and flavour vintage in Australia with many Everything was smaller - berry size, and we could see describing the challenges thrown up by yields and overall harvest. some outstanding Mother Nature as “life altering”. It meant that an estimated half-a-billion wines from With the threat of a wine glut still less bottles of Aussie wine were renowned hanging over the industry, every trick in produced this year as opposed to last regions. the book – drought, flood, frost, snow year - ouch! On the whole, Shiraz and Cabernet in summer, bushfire in winter and the yields were both down by more than old chestnut of disease – seemed to hit So, what does it all mean? 30% from the famous South Australia most of the major wine-growing regions Consumers can expect that clubs will regions, so shop around and expect to of this country in one form or another be faced with reprints of wine lists if pay a little more. during the past 12 months. identifying vintages, because the Beware, however, because not all Drought was the underlying biggest aromatic whites (Sauvignon Blancs and wines should go up in price. contributor, with water allocations Rieslings) will run out some time in the across many parts down to below 10% new year. Stick with well-know brands that of requirements. This is a certainty. identify regions. And, when it was over, low and behold, I’m not suggesting you stock up - just Certainly, keep an eye out for anyone forecasters were predicting a shortage roll with it … everyone is in the same daring to start a new brand this year … of supply. boat. Also, you will probably pay a little that to me would smell of imported fruit or price gouging. For the first time in a long time, extra for those premium bottles, such overseas grapes were being as top-end Rieslings. It’s not all bad news. commissioned to make up for shortfall Look for bargain Sauvignon Blancs There won’t be much of the 2007 in domestic supply. from New Zealnd and don’t go too vintage around, but what will be How the world turns! “commercial”. available should be very good drinking. Last year - and the year before - tonnes These commercial names will be highly * Brendan Bate Wine Agencies of grapes were left to rot on the vine … soughtafter by bottle shops and [email protected] but not this year. probably discounted heavily, especially 0408 683 750 (m) I believe in Ghosts Silverband wines showcase I’ve been watching closely the evolution of superior quality and elegance brands from Hunter winery, Pooles Rock. Aside from their flagship Pooles Rock Seppelt is proud to release two new Grampians premium label, they also have wines under the well- wines, a Shiraz table wine and a non vintage sparkling Shiraz established Cockfighter’s Ghost range, named after the picturesque and unique Silverband waterfalls and an entry-level brand, Firestick. The in Victoria's Grampians region. Seppelt Silverband wines have expansion of Cockfighter’s Ghost is been created to display the unique terroir of the Grampians, what has caught my interest of late. renowned for producing fine, cool climate wines of superior Under the guidance of the astute wine quality and elegance. Seppelt Senior Winemaker Emma Wood maker Patrick Auld, who has said these wines were a reflection of the cool climate region enjoyed a distinguished career since from which they are sourced. “They embrace the distinctive the early ‘70s in the Hunter Valley, style of the Grampians (Western Victoria) and demonstrate the they have sought to introduce a affinity between this region and Shiraz,” Emma said. “Our premium regional range, punctuated winemaking team is focused on producing balanced, elegant by the recent inclusion of wines that remain regionally and varietally expressive but Tasmanian Pinot Noir and without excessive alcohol or use of oak.” The Non Vintage Coonawarra Cabernet. I got my Seppelt Silverband Grampians Sparkling Shiraz is composed hands on a bottle of the 2005 of select tirage wine parcels with an average age of six years. Cockfighter’s Ghost Reserve These parcels were initially trial lots, carefully selected by the Pinot Noir and half-way through its winemakers with the promise of the ability to age gracefully delicious flavours, the penny and develop intense varietal and regional characters. Over dropped. The fruit comes from the time, these batches were identified and blended to craft the vineyards of Andrew Pirie, the unique and delightful NV Silverband Grampians Sparkling genius behind most of the good Shiraz. Emma describes this wine as intense russet red in the Pinot coming out of Tasmania. Pirie has glass. The nose shows classic Shiraz aromas of pepper, long been regarded at the forefront of Tasmania spice, leather and cigar box, resulting in a rich, full-bodied and viticulture, and was responsible for the icon brands, flavoursome palate. The wine shows a well-integrated balance Ninth Island and Piper’s Brook. Together with Patrick of complex, mature components, married with fresh, vibrant, Auld, the pair have crafted an outstanding Australian youthful parcels. The result is a classic, non-vintage sparkling pinot, characterised by the luscious ripe berry fruit of the wine with excellent, savoury bottle age characters.The 2005 region and a wine that sits beautifully balanced in your Seppelt Silverband Grampians Shiraz was created to display mouth – soft, yet full flavoured – BRENDAN BATE the unique character of the Grampians.

October 2007 www.cmaa.asn.au Club Management 49 Travel Samoa delivers – with a smile – on tropical By PETER SHARP

The past month, or so, would have Robert Louis Stevenson’s been a wonderful time to visit and historical home “Villa Vailima”. discover Samoa. In fact, you might have had the run of the place. Samoans are beautifully simple people with smiles that showcase their generous sense of home and hospitality. But, they are consumed with rugby union. Lots of children are playing soccer, but rugby dominates the sporting landscape. And the rugby World Cup, being staged in France and Wales, has had their attention for months leading up to the tournament. Once they kicked off at Park de Prince, Samoa switched on to the fortunes of history in scoring Australia’s first World population of just over 100,000 and their blue-clad heroes half a world away Cup goal. more tourist attractions and from their Pacific paradise. There was plenty of global soccer accommodation. When introduced to Deputy Prime diplomacy that led to the Everton star’s The 90-minute ferry ride across the Minister Misa Telefoni in late June and arrival in a Socceroo strip, but, like the Apolima Straight to Savai’i conveys the formalities resolved, he was keen to Samoan-born rugby champions who visitors to a vastly different pace and know about Wallabies five-eighth have played international rugby for the style of life, accommodation and Stephen Larkham’s knee injury and New Zealand All Blacks, their homeland population of 65,000. The most whether Chris Latham would be fit in is happy for their success but brimming memorable and beautiful moments and time to play fullback. with pride for their heritage. sights of the Samoa experience are all It was the day before the national Misa Telefoni’s infectious smile natural … mountain waterfalls and parliament would ceremonially install its broadens as he proudly declares that waterslides, sea-side blowholes, second Head of State in 45 years, but Tanu Umaga is a Samoan-born All rainforest walks and people going the “DP” was focused on the rugby Black captain who was the first non- happily about their days with a focus on Test against Tonga a few days later, the Maori allowed lead the fear-inspiring family, faith and living in the moment. Webb Ellis Trophy in Paris this month “haka” before a Test match. Tomorrow – and prosperity – is the and an 81kg tuna landed an hour Misa, a solicitor by profession, also realm of the Government and God. earlier and destined for the banquet reports that the homeland’s population They have comfortable homes, cars of table later that evening. of 180,000 is 70,000 less than the all shapes and sizes and TVs aplenty, Tim Cahill, one of Australia’s Socceroo estimated 250,000 Samoans living and but most have no bank account as World Cup heroes, was visiting Samoa working abroad – predominantly in New what they have is shared by the needs with his family and almost anonymously Zealand and Australia. of the extended family. The older enjoying a few hours pool-side at the “We are a global people, but our hearts generations are honoured and famous Aggie Grey’s Hotel in the centre are always here,” Misa muses. supported by that same extended of Apia. Cahill’s mother is Samoan-born family. and he first played international soccer It’s a relatively uncomplicated life in Life is simple and relatively innocent, as a teenager for Samoa – but made Samoa, one that Australians and most of the Western world craves … the but not naïve. Samoans have a strong idyllic equatorial image, white beaches sense of identity, heritage and honour. dotted with palm trees, crystal ocean We flew Air New Zealand to Samoa with fishermen delivering dream-only from Sydney via Auckland, leaving catches, seafood banquets in sea-side Sydney at 6.30pm on Friday and restaurants and a sky so blue it can’t touched down in Apia at 5.20am the possibly be real. But it is … all of it. same day. Just minutes east of the Our Samoa Tourist Authority guide is International Dateline, Samoa is 21 Sonny Rivers, a strapping young man hours behind Sydney, so we arrived at educated at home with scholarship our destination 13 hours before we flew tourism studies in Melbourne, would out. You pay the price on the way not look out of place in the national home, losing almost an entire day rugby side. His humble, unassuming crossing the Dateline and traveling personality typifies the style, charm and west, but it’s all worth it. understated beauty of the two-island Samoa is a treat … climate, nation. The capital, Apia, is on the accommodation, food, natural island, Upolu, while the less-populated attractions and hospitality. Savai’i a stunningly beautiful surprise. It was so special that it inspired seven Deputy Prime Minister Upolu is the administrative, economic books from Scots author Robert Louis Misa Telefoni (right). and tourist epicentre of Samoa with a Stevenson who traveled the globe and

50 Club Management www.cmaa.asn.au October 2007 Travel A few hundred metres along the beach, Coconuts Beach Resort is similar in holiday dreams location but different in accommodation traversed the Pacific, passing up Tahiti style. and Hawaii to settle in the hills outside Families are welcome and comfortably Apia. accommodated at Coconuts. Stevenson, who could have lived A feature are the two “over-water” fales anywhere, was seeking a dry climate to that require a 10 metre gangway walk battle his tuberculosis, but fell in love to the front door with the apartments with the country and the people and built in the water – and there are few sacrificed his medical needs for spiritual things more soothing than quietly rolling contentment. waves sending a visitor to sleep. He played a low-profile, but integral, Still on Upolu, the modern and vast role in Samoa’s democratic Aggie Grey’s Lagoon Resort, near the development, offering wise counsel to airport, better fits Australian tourist the tribal chiefs and earning great concepts of a Pacific island holiday … respect for his humility. Samoa’s native flower Teuila, sprawling accommodation, golf course, Stevenson built a stylish home, “Villa or red ginger. tennis, palatial spa and watersports. Vailima”, in the shadow of Mount Vaea. On Savai’i, Le Lagoto Beach Resort is managed by former Brisbane social The estate eventually fell into disrepair different properties – Sinalei Reef and worker Jane Jennison who is married after Stevenson’s passing and his family Spa Resort, the neighbouring Coconuts to a Samoan with their year-old child. left Samoa to return to Scotland. Beach Resort on Upolu and Le Lagoto However, “Vailima” was restored and Beach Resort on Savai’i. The beach-side property offers eight spacious, self-catering fales and a converted to a museum and Each – by conventional resort beach-house (upstairs and downstairs), monument to the globally loved and standards – is a relatively small property all comfortably furnished. respected writer by American of up to a dozen beach-side “fales” philanthropist and Stevenson aficionado (cabins) that reflects the status of the Le Logoto features a superb restaurant Robert Maughan. resort and caters perfectly to the full and sunset views that last forever. In the days before his death, Stevenson range of tourists – the well-healed and While Air New Zealand flies to Apia via stated two wishes … that he “die with the budget-minded. Auckland, Samoa’s adopted carrier his boots on” and “die in Samoa” … he Sinalei, established and run by the Polynesian Blue flies direct from did not want to be buried back in Annandale family, is a lavish, up-market Sydney. Scotland. property with “mini-apartments” and a Visitors will get around two Samoan So loved and respected in his adopted spectacular honeymoon suite featuring tala (T2) for an Aussie dollar ($A1), so nation, Tusitala’s (teller of tales) casket its own pool on the water. Guests can it’s fun – and affordable - to shop, eat was passed hand-to-hand by the stand on balconies and watch the and play. Samoan locals until Stevenson reached waves lapping beneath their his final resting place atop Mount Vaea floorboards. Sinalei has a policy of not ➣ Peter Sharp traveled to Samoa as a overlooking his home and the ocean. accommodating children aged under guest of Air New Zealand, Adventure As a tourist destination, Samoa offers 12 years. World and the Samoa Tourism Authority. everything - happily, with less commercialism and size - than other “As a tourist destination, Samoa offers everything - Pacific holiday locations - Fiji, Vanuatu and Tahiti. happily, with less commercialism and size - than other We were treated to three superb and Pacific holiday locations - Fiji, Vanuatu and Tahiti …

Travel: Air New Zealand (via Auckland) – www.airnewzealand.com Great Deals: Sinalei Reef Resort & Spa ➣ $1,858 - 7 nights in Garden View fale (incl airfares, taxes & transfers, accommodation & American breakfasts with afternoon tea) Coconuts Beach Resort ➣ $1,645 – stay 7 – pay 5 nights in Garden Suite (incl airfares, taxes & transfers & accommodation) ➣ Both offers available for sale until 31.10.07 for travel until 31.03.08. ➣ Information: 1300 302 591 ➣ www.adventureworld.com.au The two “over-water” fales at Coconuts Beach Resort.

October 2007 www.cmaa.asn.au Club Management 51 CMAA Register CMAA Zone Education Officers CMAA Federal Councillors ACT RIVERINA MURRAY DIVISION A Paul Barnes, ACCM MARIO MACHADO, ACCM Greta Evans Moama Bowling Club Assistant CEO Woden Tradesmen’s Union Club P: (03) 5480 9777 Hornsby RSL Club P: (02) 6285 1995 F: (03) 5480 9888 4 High Street HORNSBY. NSW 2077 F: (02) 6285 2592 SOUTHERN RIVERINA P: (02) 9477 7777 NSW Craig Muir F: (02) 9476 2637 Coomealla Memorial Club e: [email protected] CITY/EASTERN SUBURBS P: (03) 5027 4505 DIVISION B Graeme Tonks F: (03) 5027 4350 IAN TODD, ACCM Paddington-Woollahra RSL Club General Manager P: (02) 9331 1203 NORTH WESTERN Kingsgrove RSL Club F: (02) 9332 3973 Sharon Goodhew ACCM Narrabri RSL Club P.O. Box 57 KINGSGROVE. NSW 2208 MANLY NORTHERN SUBURBS P: (02) 6792 1844 P: (02) 9150 6822 Luke Simmons F: (02) 6792 1696 F: (02) 9150 8466 North Sydney Leagues Club e: [email protected] P: (02) 9202 8888 VICTORIA DIVISION C F: (02) 9955 7619 Jim Smith MICHAEL WIEZEL INNER WESTERN SUBURBS Echuca Workers & Services Club Secretary Manager Michelle Dennington P: (03) 5482 3140 St Marys RSL Western Suburbs Leagues Club F: (03) 5482 5800 Mamre Road ST MARYS. NSW 2760 P: (02) 8752 2067 P: (02) 9623 6555 F: (02) 9799 3696 QUEENSLAND F: (02) 9623 5689 ST GEORGE CRONULLA e: [email protected] Shawn Morris BRISBANE DIVISION D Caringbah Business & Sports Club Jason Lynch ACCM STEPHEN BYFIELD, ACCM P: (02) 9524 7358 Arana Leagues Club Chief Executive Officer F: (02) 9524 7412 Ph (07) 3354 1333 Diggers @ The Entrance F: (07) 3355 1264 NEPEAN P.O. Box 124 THE ENTRANCE 2261 Joseph Bayssari, ACCM IPSWICH DARLING DOWNS P: (02) 4384 8843 Seven Hills RSL Club Paul Phillips F: (02) 4332 5717 P: (02) 9622 2800 Goondiwindi RSL Club e: [email protected] F: (02) 9621 8121 P: (07) 4671 1269 DIVISION E F: (07) 4671 3330 CENTRAL COAST GORDON RHODES, ACCM Dena Hynes SUNSHINE COAST Chief Executive Officer Mingara Recreation Club Tony Costain, ACCM South Tweed Sports Club P: (02) 4349 7799 Caloundra RSL Club 4 Minjungbal Drive TWEED HEADS SOUTH. NSW 2486 F: (02) 4349 7800 P: (07) 5491 1544 P: (07) 5524 3655 F: (07) 5491 7101 HUNTER F: (07) 5524 4523 Ben Hamilton, ACCM GOLD COAST e: [email protected] Cardiff RSL Memorial Club Bryan Jones DIVISION F P: (02) 4945 0766 Coolangatta Surf Life Supporters DAVID HISCOX, ACCM F: (02) 4956 6627 Club Operations Manager P: (07) 5536 4648 THE GREAT LAKES Dapto Leagues Club Ltd F: (07) 5536 1322 Christine Shannon P.O. Box 15 DAPTO NSW 2530 Forster Bowling Club BUNDABERG P: (02) 4261 1333 P: (02) 6554 6155 Michael Hughes F: (02) 4261 8853 F: (02) 6555 6526 RSL (Queensland Branch) e: [email protected] Maryborough Sub-Branch MID NORTH COAST DIVISION G P: (07) 4122 2321 Glenn Buckley, ACCM STEPHEN CONDREN F: (07) 4121 2571 Woolgoolga R.S.S. & A. Club General Manager P: (02) 6654 1234 ROCKHAMPTON/GLADSTONE Southport Workers Club F: (02) 6654 0156 Will Schroeder ACCM 154a Scarborough Street SOUTHPORT. QLD 4215 Yaralla Sports Club P: (07) 5532 9944 FAR NORTH COAST P: (07) 4972 2244 F: (07) 5531 2329 Phillip Mallon, ACCM F: (07) 4972 6355 e: [email protected] Cabarita Beach Sports Club P: (02) 6676 1135 DIVISION H F: (02) 6676 1245 GRANT DUFFY, ACCM Secretary Manager ILLAWARRA SHOALHAVEN Numurkah Golf & Bowls Club Matthew O’Hara P.O. Box 190 NUMURKAH. VIC 3636 Oak Flats Bowling & Rec Club P: (03) 5862 3445 P: (02) 4256 1400 F: (03) 5862 1264 F: (02) 4257 1050 e: [email protected] FAR SOUTH COAST Michael O’Sullivan, ACCM Milton Ulladulla Bowling Club P: (02) 4455 1555 F: (02) 4454 0539

52 Club Management www.cmaa.asn.au October 2007