“Apple Inc. Plan Estratégico 2011-2015” Josue Arturo

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“Apple Inc. Plan Estratégico 2011-2015” Josue Arturo UNIVERSIDAD DEL PACÍFICO ESCUELA DE POSTGRADO “APPLE INC. PLAN ESTRATÉGICO 2011-2015” JOSUE ARTURO AGUIRRE ALVARADO GISSELA JANET CARLOS ADUVIRE Trabajo de Investigación presentado para optar al Grado Académico de Magíster en Administración 2012 ii A mi padre, madre y hermanas que me apoyaron a lo largo del camino, brindándome momentos de ánimo para continuar, a mi compañero de tesis por su gran apoyo, y especialmente a Dios por todo lo que me ha dado. A Dios; a Rosa y Arturo, mis padres y mi ejemplo; a Paola, Mateo y Tadeo, mis amores y mi fortaleza; a mis suegros por su apoyo invalorable. Al profesor Wilfredo Lafosse, gracias por sus enseñanzas y consejos. iii RESUMEN EJECUTIVO El presente trabajo describe, analiza y propone una solución para el caso de la empresa Apple Inc. mediante un planeamiento estratégico, donde se identifica su ventaja competitiva de diferenciación, la cual buscamos ampliarla para mejorar su posición competitiva y aprovechar las oportunidades del mercado con estrategias rentables. Analizando la misión, visión y valores planteamos modificaciones que permiten proponer objetivos corporativos desafiantes que se conseguirán mediante la ejecución de diversas estrategias que se evalúan para mejorar su crecimiento. En el corto plazo en base a una estrategia de marca global apoyada en una expansión de la cobertura de las tiendas retail propias Apple Store; en el mediano plazo planteamos la selección de un proveedor de outsourcing de producción en Brasil que permitirá mejorar la respuesta al mercado de Latinoamérica y EEUU donde se prevé un importante crecimiento en el futuro, además permitirá que la fábrica en China atienda los mercados de Europa y genere mayor crecimiento en Asia, de esta manera se conseguiría reforzar la competitividad de la empresa; además se plantea seguir con la estrategia de innovación en sus productos actuales y nuevos (iTV y iPlay) que reforzaran su crecimiento y lo harán sostenible en el tiempo. Las estrategias empleadas se despliegan en planes funcionales de recursos humanos, responsabilidad social empresarial, operaciones, marketing y finanzas, los cuales se incluyeron en la evaluación financiera considerando un análisis de sensibilidad ante posibles variaciones de tasas de descuento y resultados esperados. Nuestro enfoque de redacción ha sido mostrar con cuadros y textos breves la mayor cantidad de información, además utilizar herramientas innovadoras de análisis, con la intención de hacer más certera y didáctica la presentación de nuestras propuestas. Esperamos haber logrado este objetivo. iv ÍNDICE RESUMEN EJECUTIVO ..................................................................................................................... iii INTRODUCCIÓN ................................................................................................................................ 1 CAPÍTULO 1: ANTECEDENTES DE LA EMPRESA ........................................................................ 3 1.1. Modelo de Negocio ........................................................................................................... 4 1.2. Estructura de la empresa ................................................................................................. 5 1.3. Misión, Visión y Valores ................................................................................................... 7 1.4. Relación con Stakeholders .............................................................................................. 8 1.5. Definición del problema.................................................................................................... 9 CAPÍTULO 2: ANÁLISIS EXTERNO ............................................................................................... 11 2.1. Análisis del Entorno General ......................................................................................... 11 2.1.1. Entorno Económico ........................................................................................................ 11 2.1.2. Entorno Social ................................................................................................................. 12 2.1.3. Entorno Ambiental .......................................................................................................... 13 2.1.4. Entorno Tecnológico ...................................................................................................... 14 2.1.5. Entorno Político-Legal .................................................................................................... 14 2.2. Análisis de la Industria ................................................................................................... 15 2.2.1. Matriz de la Atracción de las Fuerzas Competitivas de la Industria .......................... 15 2.2.2. Grado de Atracción de la Industria ............................................................................... 20 2.2.3. Ciclo de Vida de la Industria .......................................................................................... 20 2.2.4. Matriz de Evaluación de los Factores Externos – EFE ................................................ 21 2.2.5. Matriz del Perfil Competitivo MPC ................................................................................. 23 2.3. Análisis de la Política Global de Apple Inc ................................................................... 25 CAPÍTULO 3: ANÁLISIS INTERNO ................................................................................................. 30 3.1. Cadena de Valor .............................................................................................................. 30 v 3.2. Análisis de Recursos y Capacidades ............................................................................ 33 3.3. Determinación de la Ventaja Competitiva..................................................................... 34 3.4. Matriz de Evaluación de los Factores Internos - EFI ................................................... 35 3.5. Determinación de la Estrategia Genérica ..................................................................... 36 CAPÍTULO 4: ANÁLISIS DE LA MISIÓN, VISIÓN, VALORES Y OBJETIVOS CORPORATIVOS 38 4.1. Definición del Negocio .................................................................................................... 38 4.2. Misión ............................................................................................................................... 39 4.3. Visión ................................................................................................................................ 39 4.4. Valores y Cultura ............................................................................................................. 40 4.5. Objetivos Corporativos....................................................................................................... 40 CAPÍTULO 5: FORMULACIÓN DE LAS ESTRATEGIAS ............................................................... 41 5.1. FODA Cruzado y Selección de Posibles Estratégias .................................................. 41 5.2. Clasificación de Estrategias .......................................................................................... 43 5.3. Implementación de Estratégias ..................................................................................... 45 5.3.1. Desarrollo de Nuevos Productos .............................................................................. 45 5.3.2. Diversificación Relacionada....................................................................................... 48 5.3.3. Estrategia de Marca Global, Desarrollo de Mercados Emergentes, Apertura de nuevas plantas de fabricación, Ampliación de Cobertura de Apple Store............................ 49 CAPITULO 6: PLAN FUNCIONAL DE RECURSOS HUMANOS ................................................... 53 6.1. Introducción ..................................................................................................................... 53 6.2. Recursos Humanos en la Organización de Apple ....................................................... 53 6.3. Gestión de Recursos Humanos ..................................................................................... 54 6.4. Objetivos de Recursos Humanos .................................................................................. 54 6.5. Estrategias de Recursos Humanos ............................................................................... 55 6.6. Actividades de Recursos Humanos .............................................................................. 55 6.6.1. Plan de Sucesión del CEO.......................................................................................... 55 vi 6.6.2. Modificaciones a la estructura organizacional producto de la estrategia ............ 56 6.6.3. Proceso de Evaluación del Personal ........................................................................ 56 6.7. Presupuesto ..................................................................................................................... 57 CAPÍTULO 7: PLAN DE RESPONSABILIDAD SOCIAL EMPRESARIAL ..................................... 58 7.1. Responsabilidad Social Empresarial (RSE) ................................................................. 58 7.2. Impacto de las actividades de RSE en las áreas funcionales .................................... 58 7.3. Actividades de RSE en Apple ........................................................................................ 59 7.4. Presupuesto ....................................................................................................................
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