Expressjet Airlines CHALLENGE Implements Auratm to Manage • Aging Legacy MRO System

CASE STUDY

ExpressJet Airlines CHALLENGE Implements AuRATM to Manage • Aging legacy MRO system. Maintenance and Reliability of Aircraft • Sustain position as an industry leader, brand built on reliability. ExpressJet implemented the AuRA “ExpressJet built its reputation on solution to manage maintenance of its reliability, and, to ensure that we remain APPROACH 240 plus regional jets, build a foundation the industry leader in this regard, we • Implement AuRA, a comprehensive for improved efficiency, contain inventory must have highly effective maintenance maintenance and supply system, costs, provide better financial reporting, and repair processes and systems providing audit trails for inventory unit and maintain the reliability of operations. in place,” said Jim Nides, VP Flight pricing and financial reporting. ExpressJet, Inc. based in Houston, Operations & Maintenance of ExpressJet. RESULTS operates as Continental Express and After conducting a thorough analysis of United Express under contracts with modern systems that could support the • Increased visibility of data. Continental Airlines and United Airlines, planned expansion, ExpressJet selected • 1,500 users worldwide. and also provides customized travel AuRA. AuRA is a comprehensive, fully • Over 100,000 tasks tracked. solutions for corporate aviation clients. integrated MRO solution, covering all the • 240 aircraft at 15 bases. Since its IPO in 2002, ExpressJet has aspects of both maintenance and supply. • 8,000 transactions and 300 installs/ quickly grown to become one of the AuRA also can provide better audit trails removals daily. largest regional airlines in the world and for inventory unit pricing and financial • 1,400 flights per day. currently operates a fleet over 240 jets. reporting, one of the main reasons • Significant benefits in Maintenance, In order to accommodate this dramatic ExpressJet considered other systems Engineering, Reliability, Quality growth and assist in the transformation and wanted to move away from its prior Control, Purchasing and Stores. of ExpressJet to a publicly traded inventory system.

company, ExpressJet needed a modern, Project teams from Miro worked with integrated maintenance and supply ExpressJet on the gap analysis and the management solution to replace an aging subsequent phased implementation, legacy system. Additionally, ExpressJet which considered the airline’s existing believed a new MRO software system business processes and input from could make significant contributions subject matter experts on both sides. toward containing maintenance and Miro stationed an experienced, full time inventory costs and maintaining the project manager on-site in Houston to reliability of operations. serve as a key member of the

MODERNIZES MAINTENANCE AND SUPPLY OPERATIONS TM TAPESTRY INCREASES DATA VISIBILITY SOLUTIONS A BOEING COMPANY INCREASES ASSET RELIABILITY www.tapestrysolutions.com © 2016 Tapestry Solutions Inc. All rights reserved. ABOUT GOLDESP MRO & SUPPLY ABOUT OUR COMPANY CASE STUDY GOLDespTM is a premier software Tapestry Solutions is The Boeing solution that integrates maintenance Company’s Logistics Information and supply to provide life-cycle support Management Systems subdivision. management of high-value complex Providing premier logistics COTS and assets for air, land, sea, and space. custom software solutions to customers GOLDesp is the modernized version of worldwide. AuRA, increasing asset visibility, mission readiness, and reducing sustainment and operational costs.

1,500 active users to support more than 240 aircraft at 15 bases. implementation team and, ultimately, on the AuRA Steering Committee subsequently established by ExpressJet.

The full AuRA suite went live at ExpressJet. Over 1,500 active users to support more than 240 aircraft at 15 bases now use AuRA. Over 100,000 tasks are now tracked in AuRA, with over 8,000 transactions written daily to the database and approximately 300 installs/removals daily. Commenting on the recent implementations of Miro’s AuRA MRO software, Dale Darcy, Staff VP Maintenance at ExpressJet Airlines said, ExpressJet’s launch of AuRA “ExpressJet’s launch of AuRA is a significant milestone for our company and our is a significant milestone for entire maintenance organization. Our ability to track the maintenance, components and inventory for a fleet of 240 plus aircraft that fly over 1,400 flights each day is a “ our company and our entire testament to the capabilities and integration nature of the software.” maintenance, components and

ExpressJet, through continuing partnership with Miro, believes that AuRA will provide inventory for a fleet of 240 plus total asset visibility with tools for end item configuration management, materials aircraft that fly over 1,400 flights replenishment and asset tracking. AuRA can enable ExpressJet aircraft maintenance each day is a testament to the mechanics to be more efficient. It will also help operators to tackle complex challenges capabilities and integration nature such as comprehensive configuration management, work order execution, equipment/ part reliability and advanced technical records management and task management. of the software. ExpressJet has documented 35 user-reported gains from the AuRA program, including “ significant benefits in the ares of Maintenance, Engineering, Reliability, Quality Control, DALE DARCY Purchasing and Stores. Details on these benefits have been published by ExpressJet Staff VP Maintenance in a document entitled “Post-Implementation Audit of AuRA Implementation and ExpressJet, Inc. ExpressJet Airlines.”

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