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End of Year Highlight Report

Community Champions in and Chelsea April 2017 – March 2018 2 The Vision

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Communities that are engaged in shaping D

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K EMSLIE HORNIMAN’S and improving health and wellbeing with KENSINGTON E 2PLEASANCE

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The Places B

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Dalgarno, Hosted by Dalgarno Trust R

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• Webb Close Dalgarno Way, W10 5QB E Holland • 020 8969 6300 Park HO LLAND PARK AVENU E Notting NOT TING Hill Gate HIL L G ATE

, focussed on the Wornington Green and Swinbrook estates and K Golborne E

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Kensington and Chelsea Maternity Champions manager hosted by Venture N

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Community Association HOLLAND O

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• 103A Wornington Road, W10 5YB Olympia H

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Notting Dale, focussed on the Lancaster West and Silchester East and HIGH STREET estates and hosted by the Volunteer Centre Kensington and Chelsea (VCKC) Kensington

• 1 Thorpe Close, W10 5XL High Street

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Worlds End and Cremorne A Hosted by D C Earls Court RO • 7 World’s End Place, Kings Road Chelsea, SW10 0DR MW ELL RO • 020 7352 1967 AD

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Chelsea, focussed on Samuel Lewis Trust, Sutton Dwellings, Pond House, L I O

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Keppel and Curran Houses, Wiltshire Close and Guinness Trust estates and B E C 5 E R

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managed by Linda Thomas, Public Health Department, RBKC R

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E D T Y N A N O AM R S ULH • Samuel Lewis Trust Estate Community Centre, Ixworth Place, SW3 3QG F ST LUKES • Wiltshire Close Estate Community Hut, off Rosemoor Street, SW3 2NS GARDENS • 020 7641 3535 KINGS ROAD 4

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RO CH YAL HOSPITAL ELSE SOUTH GROUNDS R A E IVE MBA R T NK HA MEN MES T

Community Champions hubs in Kensington and Chelsea

The Community Champions Chelsea Community Champions, The Project Spotlights describe programme in Kensington and began last October and is focused just a small part of each project’s Chelsea continues to perform well on five small estates in South work over the year; while the with some refocussing of work Kensington. The second initiative, Programme Highlight focuses on to support the the new borough-wide Maternity the new Maternity Champions community. The year saw the start Champions programme, aims to programme. The ‘Close up with’ of two new initiatives: the first a embed maternity champions and case studies tell the stories of just two years pilot trialling a lighter activities for new and expectant three of our Champions – there are touch community champions model parents in all Community many more like these! for smaller estates of 100 - 300 Champions projects. It also households. Year one of the pilot, launched in the Autumn. We cannot write a report of the on the Lancaster estate itself, many We acknowledge the grief, pain, 3 work of our projects in Kensington champions, staff, managers and resilience and heroism of a and Chelsea for this period without others connected with them have community that is now working first acknowledging the tragic been personally affected. Some, hard to recover and rebuild lives; loss of life last June in the Grenfell themselves, lost loved ones or and we will continue to support Tower; the ongoing impacts on witnessed the tragedy; some were residents as needed throughout the survivors, bereaved, those displaced; all were deeply affected. all our projects. who witnessed the disaster and Many have been closely involved in the wider community. With three various capacities in the community of our four established projects response and relief and recovery located in North Kensington, one efforts since the 14th June.

The Regular Activities

These are the weekly, monthly, quarterly or ad- hoc activity sessions, courses or workshops each project routinely plans, delivers, supports and/ or promotes. 686 separate sessions took place with total attendances of adults and children amounting to 7135.

Sessions include a diverse range of activity broadly focussed on physical activity, nutrition/ healthy eating, oral health, mental health, wellbeing, recovery and reducing social isolation. Sessions targeted all-comers or specific groups or needs such as children, women or older people.

The pie chart shows some of the range of activity while the graph shows the spread of attendance throughout the year. 4

The Champions Training

The year again saw turnover of champions with some volunteers moving in to Champions benefit from a comprehensive learning & development offer employment or training and others moving on for family, personal or housing at both programme and project level. This includes funded and nationally related reasons. With continuous recruitment the number of Champions accredited courses and much that is accessed locally for no or low cost from has remained fairly stable, ending the year with 52 active Community and partner organisations and The Royal Borough’s training offer. This year there Maternity Champions of 70 registered. The profile of our Champions remains were 72 training days attended. consistent with previous years: 90% women; 92% from an ethnic minority background, 85% ages 25-44, 84% parents. Of particular note, our investment in staff completing MHFA ’s MHFA Instructor training is now beginning to see results in the roll-out of MHFA training to champions, residents and other local professionals. Courses in Kensington and Chelsea have included:

• Level 2 Understanding Health Improvement (Royal Society for Public Health) • Level 2 Understanding Behaviour Change (Royal Society for Public Health) • National Childbirth Trust’s (NCT) Birth & Beyond Peer Supporter & Breast Feeding Peer Supporter (Level 2 Open College Network) • Safeguarding Children Level 1 and Level 3 • Safeguarding Adults Level 1 • MHFA England’s Mental Health First Aid Kensington and • Mental Health taster • Ask Me Ambassador – domestic violence Chelsea Champions • Chair based Exercise Instructor Level 2 • Level 2 Food Hygiene gave 3815 volunteering • Level 2 HSE First Aid • Perinatal Mental Health • Walk Leader hours this year! • Prevent • Annual Community Champions Conference 2017: Healthy Safe Communities SPOTLIGHT ON: 5

Golborne: A busy summer…

Golborne Community Champions organised or assisted partners with a number of events and pop-ups, big and small, over the summer.

Pop up stall at Golborne Road market – Promotion for Prostate Cancer awareness: One Friday in May saw this very successful promotional pop-up stall reaching over 50 black and minority ethnic men. Some men were hard to engage with, but with gentle persuasion, they joined in conversations led by champions trained in the key messages; some relaying that they have family members who either have, or have had prostate cancer. Many were shocked to find out that 1 in 4 black men will get prostate cancer and the likelihood is significantly increased if you have a first relative who has had prostate cancer.

Mr Danger Go Golborne Sugar Smart workshop: ‘Mr Danger’ was commissioned by Go Golborne in 2017 to produce a theatre in education show all about the dangers of consuming too much sugar as part of its Sugar Smart by a doctor and how to stay safe in the sun. Sachets of sun tan lotion were campaign. He performed the show at distributed and star attraction, Phyllis the flamingo, modelled a sun hat and the Venture Centre and in two local sun glasses. Amongst the fun children’s activities, the police came to play a schools. Coinciding with National game of massive Jenga; free Caribbean food was served and the children from Smile month, May half term saw the the Venture centre performed their carnival dance in full costume. champions working in partnership with Go Golborne to support this activity at the Venture Centre. The workshop covered the importance of drinking enough water, proper tooth brushing and what sugar does to your body. The children had to complete the sugar cube tower challenge - an obstacle course made from sugar cubes; and brush plastic teeth with a metre long toothbrush amongst other things. All received goody bags with water bottles. One child was overheard saying, “Coke is way more sugar to have in a day”.

Golborne Road Festival and Portobello Party in the Park Sun Awareness Campaign: Community Champions began July with a pop-up stall at Golborne Road Festival promoting sun awareness. It finished the month, working in partnership with Catalyst Housing, to put on the Portobello Party in the Park. Champions again promoted their sun awareness campaign, giving away leaflets about skin types, which moles might need to be checked out

Kew Gardens Trip: 75 local residents went on a coach trip to Kew Gardens in August. The group enjoyed a train ride around the grounds gifted by Kew Gardens, a tour of Kew Palace and everyone came together at the end of the day for a hot drink. The trip was heavily subsidised courtesy of the generous Kew Gardens Community Membership Scheme which offers low cost visits to community groups. As a result the project was able to offer the trip at only £2 per head to local residents and for free to Lancaster West & Silchester estate residents. It was just the right outing for the local residents, offering a day of respite from the area, with many saying how calming and tranquil it had been for them - exactly what they needed. 6

PROGRAMME HIGHLIGHT:

Maternity Champions arrive in Kensington and Chelsea

The new borough-wide Maternity Champions champions have already received NCT Birth and program began in the Autumn, hosted by Venture Beyond Peer Supporter training and Perinatal Community Association. It works across the Mental Health training delivered by the borough to recruit maternity champions and Specialist Health Visitor in Perinatal and Infant embed activities for expectant and new parents Mental Health, based at Colville Health Centre with babies up to age 1, in all our Community and Specialist Perinatal Mental Health Nurse Champions projects. based at Chelsea and Westminster Hospital

The Maternity Champions Manager, Michelle, and An especially enjoyable event was the Community Champions leads, have worked hard International Day of the Midwife. To celebrate, to support recruitment and training of maternity maternity champions joined midwives, mums, champions and begin development of relevant babies and hospital staff on a 3.8 mile walk from activities. Michelle has also built strategic links St Mary’s to Queen Charlotte’s Hospital. Ending with midwifery, health visiting and children’s in a well-deserved cream tea! Continuing services, Early Help team and children’s centres; the physical activity theme, buggy walks to West London CCG and Imperial and Chelwest enhance the physical and emotional wellbeing hospital trusts. All Maternity Champions receive of local mums are starting soon. Maternity extensive OCN-accredited training from the champions have also been giving their support NCT – Birth and Beyond Community Supporter to Jamie Oliver’s #AdEnough campaign to (BBCS) and, where applicable, Breast Feeding protect kids from junk food marketing. Jamie Peer Supporter (BFPS) training; as well as retweeted our tweet and we had international safeguarding, oral health, paediatric mental health acknowledgement from as far away as Dubai!! and other training as needed. Michelle writes: being breach”, “I wish I had someone to talk to, Maternity Champions launched their ‘WISHING someone to listen to me, someone to tell me it “Maternity Champions have arrived in Tree’ at RBKC Children’s Centres’ International will be okay - there is no textbook on how to be Kensington and Chelsea! The project is now Women’s Day Celebration. Asking the question a mum/parent”, “I hope I survive the birth”, “I developing across the four Community “what do you wish someone would have told wish that someone would have told me that it Champions hubs in the borough. The hubs you when you were expecting your baby?’ would be lots of late nights”; “I wish I was more have recruited an amazing team of local people Responses from mothers attending gave great prepared for the pain”, “Try and enjoy it - it really to provide support for expectant and new insights to their needs. For example: “I wish does go quickly”. parents through pregnancy, childbirth and my doctors would have had more faith in my the transition into parenthood. Ten maternity decision to have a natural birth despite my baby The Events 7

32 large community events took place bringing together health and social care providers with residents in our five areas. These achieved3497 attendances; with numbers varying between 50 and 350 at each. As in previous years some were led and organised by the Community Champions, others were partnership events to which the Champions contributed. The pie chart shows the relative attendance by event type – attendance at partnership events signifies only the engagement or interventions attributable to our projects.

Hello my name is Pamela. I decided to volunteer on the Community Champions programme based at Chelsea Theatre when I saw the value of the life changing support which was being given to the local residents of Worlds End and Cremorne Estates. Volunteering as a community champion has given me the opportunity to use my creativity and other skills. I have been able to take part in various workshops and training such as Understanding Health Improvement, Understanding Behaviour Change, Leadership skills and Suicide Awareness etc. I am now confidently able to share with the varied members of our community the importance of being aware of their personal health and well-being needs, seeking help and support in setting “SMART” goals which then improve their lives and that of their families. “Prevention is better than cure”.

I recently completed the NTC (Birth and Beyond) Training and I am now also a Maternity Champion. The training was invaluable. I learnt a great deal about many aspects of being an active listener, effective communication skills and the value of encouragement to new parents and signposting to supportive services. I have also participated in the planning and delivery of community events and activities like: Community Dinners - bringing people together to share a healthy meal and socialise; Family Fridays - creating a fun and safe environment where children and their families can connect and have fun learning Close up with Worlds End together; Cuppa and a Chat (Tea @ 3) - for our senior citizens to have a cuppa and a chat with each and Cremorne Champion, other and we with them and promote health messages such as our Stay Well This Winter campaign. I am now currently running a pop-up play crèche and my aim is to offer a safe environment that’s fun Pamela for children to learn and develop through play and to support and enable parents to participate in other classes and activities within the Centre. Being a community champion has been a life enriching experience.

CLOSE UP: 8 SPOTLIGHT ON:

Dalgarno: Mixing it up in the wedge

Previously George dressed up in in chef’s hats and aprons. Once and Arthur had all the batter was made – traditional English refused any health and Moroccan - champions started cooking. check. The then They made around 400 pancakes in total! The project manager children were encouraged to enjoy the pancakes wrote, “Back in with healthy fresh fruit fillings. Once everyone July at the first had enjoyed the pancake making and eating, event, George and the pancake racing began on the outside pitch. Arthur ran away Luckily, the rain stayed away as all the children from me. Now at raced around flipping pancakes and having a good the September laugh. lunch they are fighting to see the Pancake Day is celebrated every year all over the health checkers.” world. It signals the end of winter and the coming George said, “I of spring and this year if fell in the February half fear no needle! term. It was a great excuse to get all the local Arthur when are children together to have fun and learn how to you going to man make pancake batter as well as enjoying eating up?!” them.

Health lunch & pampering sessions: These half- Family Fun on Pancake Day: day events in July and September offered free Dalgarno started February massages to residents affected by the Grenfell half term activities off by fire with Take time to Talk being on hand to offer celebrating Pancake Day a day support as needed. Healthy Hearts conducted early. Community champions, mini health checks and, in September, as a direct with support from Dalgarno’s result, one resident, Rosa, found out that she had youth project, entertained high blood pressure. She immediately booked a almost 200 residents - 117 follow up appointment to see her GP resulting in children and 80 adults, at the her blood pressure medication being increased. Dalgarno Centre. The children Rosa said, “If I hadn’t come here today and had were organised in to groups this health check, I’d never have known my of five or six and taught how blood pressure was so high. Thank you!” At the to make pancake batter. To same event, Peabody resident George challenged show that this was a serious fellow resident Arthur to get a health check. business, some of the children

Meriem came to live in North Kensington three years ago from Sutton. She visited the Dalgarno Trust to do a yoga class and has never really left! From being a participant, Meriem became a volunteer with the VIP programme and the Dalgarno food bank and organised and delivered art classes to the Centre’s men’s group. She joined the Dalgarno Champions at the start of 2018. Her skills and abilities were very soon recognised when she was appointed a few months later, to a paid part time Community Development Worker post with Healthworks; also based at Dalgarno Trust. Meriem continues as a champion alongside this new responsibility. She says:

“I started volunteering with champions from January 2018. What I like about volunteering with the champions is that the workshops and events come from our ideas. We as volunteers came up with ideas, each idea was considered seriously and we developed what we thought were the best, then start planning the event, the time frame was chosen accordingly to the volunteers’ availability. Our most successful event was the Pancake Day, we were so worried that we wouldn’t have enough people coming but ended up with nearly 200 people, as a volunteer that was a huge achievement.

For me personally volunteering in Dalgarno Trust helps me so much with my self-confidence. They helped develop my passion as an artist and asked me to do art workshops, something that I never thought I Close up with Dalgarno could do. Recently I have started working with the centre as a community development worker. Dalgarno Community Champions are the best group – they are lively and fun to work with – I enjoy their company Champion, Meriem so much.”

CLOSE UP: SPOTLIGHT ON: 9

Notting Dale: Supporting recovery

games, adults raffle and lots of dancing it was a lovely way to finish an emotional year. Residents of all faiths came together and were able to discuss their issues in an informal environment, where champions and staff could signpost to local services if necessary.

Residents said of the support received:

“Since the fire, everything was a bit all over the place, we didn’t know what to do or who to trust – but we knew Carrie and the Champions before the fire and we knew we could trust them and listen to what they say – they helped us change key worker, get them to put us in a hotel and encouraged us to get help from a counsellor - I couldn’t really think properly at the time and don’t think I’d have been able to do it all by myself”, “… they understand us, who we are and what we need”, “We trust you and that counts for a lot”, “If I need help, I know you can help – it’s nice to know you’re there”

Based on the Lancaster West estate and working across Lancaster West and the Silchester estates, the major part of Notting Dale Project’s work last year was in supporting the community response to the Grenfell tragedy and helping in its recovery. Having established excellent working relationships with residents and the local tenants and residents’ associations in the preceding year, the project was well placed to offer this assistance in a range of different ways. Project manager, Carrie, writes about just three of the activities undertaken to support local residents:

Operation Cup of Tea: Operation Cup of Tea was an excellent way to get local residents talking in an informal setting, and who doesn’t love a cup of tea? We co-ran Operation Cup of Tea, a market area and just breathe. We secured a stall on with the Volunteer Centre donated 53-seater coach and were Kensington & Chelsea for a period of 8 weeks able to take a full coach load of for 5 hours on Friday afternoons; with between residents from both 60 - 100 residents engaged each week. Residents and the Lancaster West Estate to were offered advice and support and sign- Blackpool. The trip was four days posting to local services. A bespoke Community and provided a space for residents to Champions leaflet was put together with details relax, de-stress as much as possible of local services offering support including specific and have something positive to details of specialist support. We organised a focus on. The residents took part in a variety of local organisations to host the stall number of activities including visiting along with Community Champions and staff from the amusement parks, concerts and the Volunteer Centre. The feedback was fantastic, long walks on the beach. The trip something so simple as being offered a free cup also allowed neighbours who had of tea and someone asking how you are was never spoken to each other, to form extremely valued within the community and we’re lasting friendships. delighted it will continue in the future. Christmas event: In partnership Blackpool Trip: August bank holiday was soon with Lancaster West Residents approaching and the local community was Association, we organised an apprehensive about Carnival as it intergenerational Christmas event usually brings hundreds of thousands of people open to anyone living on the estate past the estate every year. In conversations with as part of our Winter Warmth residents, they were talking about wanting to campaign. With almost 150 people, a escape somewhere for the weekend, somewhere Christmas dinner buffet, candyfloss they could take their family, get away from the machine, magician, children’s party 10 SPOTLIGHT ON:

Worlds End and Cremorne: Older people and pedal power!

The fact that she is Irish like myself meant that and signposting as part of the sessions. Marina we have something in common. Kroyer, manager of Bikeminded writes: “I have to say that the work with the community I am now a member of the Silver Screen Film champions has been amazing. Following Club and I have attended various courses. Like weeks of weekly training, 10 champions took Age UK’s chair-based exercise and wellbeing part in Recycle the Way You Travel, where course - a gentle chair exercises class with they completed a full-day bike maintenance information and discussion on various health course and received a free, recycled bike for problems. I’ve become a friend of the Family their own use at the end of it. The champions Fridays sessions helping out where I can. Two have brought their bikes to the training, which of the champions, Janet and Rabia, have also has enabled us to increase the number of accompanied me outside the Centre to SMART’s participants per course. The champions have wellbeing café (for people with mental health recruited many other local residents through issues). sharing their own personal experience and their enthusiasm of the positive change cycling has Before my Community Champions experience brought to their life (they have told me this, I’m I was lonely and unhappy. I lacked confidence not making this up!). and found it hard to engage in a group setting. But I now feel comfortable as part of the I can’t stress enough what a fantastic model this community and I’m able to express my views is: to be able to work and train the community confidently.” champions, who then pass on their message and persuade other members of the community Champions champion active travel through to join based on their own personal journeys pedal power: The Royal Borough’s bikeminded. and experiences. I’m happy to continue working org delivers free cycling instruction and leisure with them.” rides for anyone who lives, works or studies in the borough. Bikeminded works with those who As for the residents who have benefited, one 66 have never ridden a bike all the way through to year old participant remarked, “My back pain Champions supporting older people: Worlds ambitious 25-mile rides across town. Bikeminded has stopped when I started the biking course”. End and Cremorne have been busy supporting is at Chelsea Theatre twice a week: beginners and Another fed back with regard to the support older people though a variety of activities and wobbly riders for off-road tuition; intermediate receieved from champion, Nilufa, “Attending the signposting to services. They have played a role riders for short, gentle pedals on quiet roads - cycling course is the best thing that has ever in assisting other existing projects at Chelsea with tips and tuition on how to stay safe on the happened to me and am very much grateful for Theatre and encouraging people to join activities road. Once a month, confident riders take part the opportunity.” such as the Silver Screen Film Club for older in longer 20-25 mile rides. There are six training people. One of these activities is the ‘Cuppa bikes and one trike available in storage at Chelsea and a Chat’ session, now ‘Tea @ 3’. This session Theatre. The champions work in partnership with (For more information on follows the weekly Silver Screen Film Club for Bikeminded: With 14 of them having learnt to ride Bikeminded contact Marina Kroyer older people and evolved from the champions’ or improve their own cycling skills, they undertake at: [email protected] ) Stay Well this Winter campaign. One older man promotion and encourage more physically inactive who has benefited from this activity and support residents to take part; offering information, advice writes:

“My name is Billy. One year ago my sister invited me to a community dinner at the Chelsea Community Centre were I was introduced to Barbara the Community Champions Manager - a very friendly warm person, who told me about what the Community Champions do and other opportunities to socialise locally, when I felt ready. She encouraged me to a have a chat with the Health Trainers – six sessions. I expected a formal interview but was very surprised when Jeanann came to greet me with a broad friendly smile and sat down to talk to me in such a way that I felt at home in her company. SPOTLIGHT ON: 11

Community Champions Lite Pilot - Chelsea Champions try another approach:

The new Community Champions Pilot project started in October, working in the Chelsea area of the Borough. Five estates are covered: Samuel Lewis Trust, Sutton Dwellings, Pond House, Keppel and Curran Houses, Wiltshire Close and Guinness Trust. There are between 100 and 300 dwellings at each site, and the pilot is testing different parts of the Champions model to see what could work if a lighter touch version was launched in areas of smaller Close up with Worlds End and population sizes. Cremorne Champion, Victoria

Victoria became a Community Champion three years ago and has since developed from helping out with events and campaigns to leading her own projects and activities.

She writes: “My name is Victoria. I’m originally from Ukraine. I decided to become a community champion over three years ago. When Barbara invited me to join the Community Champions Programme, I decided to try it because it was a good opportunity to volunteer, meet new people, gain experience and develop my skills.

As I have a fitness trainer background, I was given training and Gardening Clubs: Gardening has been a big focus, working with the RBKC encouraged to develop a Weight Management programme for Community Garden Team to set up new gardening clubs on Samuel Lewis women who wanted to manage their weight and become fitter. and Wiltshire, and support the existing Sunken Garden Club on Sutton. Plans Also, I used to run a Zumba class. At the moment, I’m running a to revitalise the existing gardening club at Pond, and set up a new one on weekly class, Exercise and Weigh-In, which is free and open to all Guinness are in hand. So far the clubs have successfully bid for £5000 ladies. It includes weighing, exercises and advice about healthy (Sutton) and £100 (Wiltshire), with a further £500 bid for Samuel Lewis being eating and promotes healthy lifestyles. processed. One gardener commented, “I enjoy the getting together with everyone as well as the gardening”. While being a community champion I have had many different kinds of training: Nutrition, Leadership, Understanding Health Exercise for Older People: Another focus has been on chair based and gentle Improvement, Understanding Behaviour Change, Good Neighbours, exercise. Working with Age UK, regular sessions have taken place at Samuel Health Walk Leaders. Recently I’ve undertaken a Childcare course Lewis and Wiltshire Close. Health topics are discussed over a cuppa and some and I’m currently in training to be a maternity champion. fruit after the sessions, with important information being fed back to health services, and Public Health England to support service improvement. An older I really enjoy being a community champion because it gives me resident who took part said, “I can move a lot better now. It’s made such a the satisfaction of being helpful, being an encouragement to the difference having this on the estate”. community and learning many new things.”

Family Fun: Two great school holiday events took place in April, mixing fun with important health messages. Alongside bouncy castles, pop up goals from Chelsea FC Foundation, face and henna painting, and children’s entertainers our health and wellbeing partners engaged with lots of residents to provide health and blood pressure checks, massage, and lots of information on healthy eating, keeping active, stopping smoking, mental wellbeing, libraries, healthy homes, and activities from GLL. One visitor remarked: “We need more of this, bringing the community together”. CLOSE UP: 12 Public Health Campaigns and Community Research

25 separate Public Health campaigns and research of varying lengths took place reaching 1596 residents. Training for champions always takes place at the start of any campaign. This ensures the key public health messages for each topic are understood and champions can be confident they are offering accurate and up to date information to residents. The pie chart shows the spread of campaign by type across all projects.

For further information about each project contact project managers:

Chelsea Linda Thomas: [email protected] For information about the programme contact:

Dalgarno Programme Manager and Report Author Joy Brown: [email protected] Lesley Derry: [email protected] [email protected] Golborne www.communitychampionsuk.org Martyn Cheesman: [email protected]

Kensington and Chelsea Maternity Champions Michelle Poppone: [email protected]

Notting Dale Andrew Croxford: [email protected]

Worlds End and Cremorne Barbara Ofori-Boateng: [email protected]