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Coast in Togoand New Quarries The BIAGroup in-housemagazine Mine subcontractor inWest A golden subcontracting opportunity electronics festival Four generators at theBelgian 2000 kVAinTomorrowland

Keep you posted # 2|1 ST HALF |2017 HALF IN THIS ISSUE

What's new 04 04 Growth of STDM's business in 07 Construction of the Galileo Centre 09 New quarry in 10 2000 kVA in Tomorrowland 11 Scientific research 13 13 A golden 10 subcontracting opportunity 14 Rougier What loggers do 16 A fleet to suit your needs "Fact-based decision-making" 18 The life of a BIA field technician in Benelux 20 16

The first hybrid lighting towers in the Netherlands 22 BIA invests in training young people 22 BIA's activities in now have ISO 9001 23 14 version 2015 certification Products Solutions Corporate

"BIA MAG" MAGAZINE FROM BIA GROUP • 1st half 2017 - # 2 | Published by: BIA Group | Editor in Chief: Morgane Desalle We thank all of the BIA employees who were involved, directly or indirectly, in producing this issue. Please post all comments concerning the articles in this magazine to BIA Group, 200 rue du Cerf, 1332 Genval, , or send an e-mail to [email protected]. All rights reserved. Reproduction, recording, or transmission by any means whatsoever and on any medium whatsoever of any part of this publication (text, data, or images) without prior written authorisation from BIA Group is prohibited. BIA Group does not necessarily endorse the opinions or guarantee the accuracy of statements made in the articles in this publication. Two issues per year. WELCOME

A NOTE FROM VINCENT BIA

DEAR CUSTOMERS, DEAR PARTNERS,

Before reviewing the year just ended and looking forward to the prospects for 2017, we would like to wish you a very happy new year, full of projects.

For BIA, 2016 ends on a globally positive note:

In Benelux, our new sales increased by more than 6% and, for the sale of KOMATSU IMC smart , BIA is in Eu- rope’s top 3 in terms of sales. We are very proud of this result.

It was a very good year for MATRENT too, as they increased their rental fleet to 60 Komatsu construction vehicles from 12 to 38 tonnes, with a strongly rising average usage rate. We will naturally strive to keep these positive trends going in 2017.

In Africa, the sharp drop in raw materials has depressed the markets. In this difficult environment, BIA Africa managed to retain its customers and win new markets, including a new fleet of 55 KOMATSU machines for a gold mine in .

The Transport Division has bolstered our offer with a complete range of Daimler-Foton buses and trucks, very much in tune with market conditions, and steadily growing sales.

It was also an exceptional year for Sandvik, with the sale of 15 drills all over Africa.

The sale of parts and services grew by a spectacular 19%, the logical result of the ongoing investment in training and appropriate , as well as the constant effort of the teams to fulfil our commitments in terms of availability of equipment.

These encouraging figures were naturally accompanied by growth in the teams: a total of 65 employees joined the group in 2016, and this trend will continue in the coming months to accompany the new service contracts.

The prospects for 2017 are positive, with a healthy order book and many projects in progress, signalling the return of confidence in the market.

With regard to our Ambitions 2020, three growth areas have been chosen:

1. To offer our customers global and innovative solutions, 2. To improve our expertise for a better response to needs, 3. Oper ational excellence, to guarantee customer satisfaction and sustainable growth.

In the next issue, we will discuss these points in greater detail.

Thanks to you, your trust and your encouragement, we are now more motivated than ever to respond to your constantly changing needs in innovative ways.

Thank you. Eric Perben (GM Africa), Véronique Godard (HR Director Group), Vincent Bia (Group CEO), Grégory de Jacquier (GM Benelux), Quentin Scouflaire (CFO Group & GM Group)

1ST HALF 2017 | BIA MAG #2 3 PRODUCTS

WHAT'S NEW

THE NEW KOMATSU STAGE IV LOADERS ARE VERY POPULAR Komatsu offers a wide range of wheel loaders, including This technology the "new generation Series 8", a range that extends from reduces NOx emissions even more, through the addi- 15.5 to 56 tonnes. The models in this range are WA320-8, tive AdBlue. Thanks to the Selective Catalytic Reduction WA380-8, WA470-8, WA500-8 and WA600-8. system, these loaders have high productivity and low fuel consumption, as well as better comfort for the operator. ADVANCED TECHNOLOGIES! These new shovels are powered by a Komatsu engine THE HB365LC-3 HYBRID SHOVEL supplying 123 kW/167 HP, 143 kW/194 HP, 204 kW/277 IS AN ENVIRONMENT-FRIENDLY HP, 266 kW/362 HP and 396 kW/539 HP. TECHNOLOGICAL GEM They have the following features in common: Its many advantages: • A high-capacity torque converter with Lock-Up, • Consumption reduced by about 20%, • Smart Loader Logic: optimises the engine torque accor- • A special 5-year or 10,000-hour guarantee on hybrid ding to the activity, components, • Multi-function Electronic Pilot Control integrated • Less vibration and noise in the cab (67dB(A)), in the operator seat, • Six operating modes: precision of • Easy maintenance, movements thanks to the proportional • E-Light operating mode. control system (PPC), We should also mention an automatic excavation mode • EU stage IV motor with a power rating and a redesigned bucket for better penetration into the of 202 kW/275 HP, materials. • A hybrid mechanism operating on a These five machines comply with the new EU Stage IV turret rotation energy regeneration standards, which incorporate SCR (Selective Catalytic and energy storage system using the Reduction) technology. Komatsu Super Capacitor.

Finance The financial partner that adapts to your projects

Direct financing of fleets over several years! BIA IS OFFERING NEW FINANCIAL PRODUCTS ESPECIALLY FOR AFRICAN MINING COMPANIES. THESE FINANCING SOLUTIONS COULD IMPROVE THEIR BUSINESS PLAN. BIA AND KOMATSU HAVE JOINED FORCES TO OFFER ENDEAVOUR MINING DIRECT FINANCING OVER SEVERAL YEARS. THIS FINANCING SOLUTION HAS ALLOWED THE CANADIAN MINING COMPANY TO ACQUIRE A FLEET OF MINING AND CONSTRUCTION MACHINES TO START ITS OPERATIONS IN THE NEW HOUNDÉ MINE WITHOUT AFFECTING ITS LIQUID ASSETS AND IN ACCORDANCE WITH ITS CASH FLOWS.

Our financing experts are available to find the solution that suits you: INVESTMENT CREDIT • FINANCE PURCHASER CREDIT EXPORT FINANCING • LEASING These financial services are available in and Africa, in both the civil engineering and mining sectors.

4 BIA MAG #2 | 1ST HALF 2017 PRODUCTS

SANDVIK DG710 AND DI470 DRILLS

DG710 Di450 The TIGER DG710 drill is now designed and manufactured The range of down-the-hole (DTH) drills is expanding with at the Sandvik facilities in Tampere, Finland. Long experi- the new Di450. ence in the manufacture of TH (top hammer) drills and the This is the smallest model available in the Di series, with high quality of the components ensure high performance drilling diameters from 90 to 130 mm, ideal for 3" and 4" and a long working life. DTH pneumatic hammers. The TIGER DG710 can drill from 76 to 115 mm in T38, T45 High productivity and low operating costs are the key and T51. The new advantages include management of the features of this new LEOPARD Di450 drill, thanks to the double pressure compressor, which gives up to 17% fuel next-generation HTRH6 rotary head. savings with the same high drilling performance.

BOMAG RS RECYCLERS

The lateral offset of the milling motor lets you mill up to sumption does not rise, and rotor wear remains limited. the edge of a track, for the first time, with a wheel stabili- The RS is very easy to transport thanks to its height-ad- ser/recycler. justable cab and its compact size. With a transport height The BOMAG MPH is used as both a recycler and a soil of 3.1 m, a total width of 2.55 m, and a length of 9.5.m, a stabiliser. However, this machine, like all of its competitors, trailer carries the machine from one worksite to another. was not able to reach 100% of the equipment with the The new RS is also equipped with the tried and tested rotor. BOMAG rotor. Two planetary gears are driven by two Today, BOMAG offers us its brand-new RS model, whose hydraulic motors. This lets you adjust according to the milling rotor can be offset beyond the wheel (left and project. If necessary, the hydraulic system still operates at right), and now reaches all areas of the edge. The machine maximum motor power. can still be handled safely without rolling with its tyres on On this model you will also find innovations such as -au an inappropriate surface or colliding with the surface coa- tomatic cleaning of the 16 sprinkler heads and the ability tings in place. This concept does not exist on any recycler to operate in reverse gear, as well as many others you can other than the BOMAG recycler! discover for yourself during your next test drive! The RS model also has Flexmix technology, developed by BOMAG, allowing a gradual adjustment to crush the material. If necessary, the milled material is continuously thrown onto the adjustable crushing bar and then crushed to the desired size. Unlike other methods, the fuel con-

1ST HALF 2017 | BIA MAG #2 5 PRODUCTS

TEREX QUADSTAR 1065

2016 marked the debut of the TEREX Quadstar 1065 crane. These are the new features and some comparisons to the precedent A600 range: • More powerful machine • Tilting abc = better comfort and visibility • Variable hydraulic control = lower consumption • Adapted dimensions = better stability

OPTIMISED DIMENSIONS QUADSTAR 1065 A600

Rated capacity: 65 T / 3 m 60 T / 3 m Max. boom length: 32.4 m 32.4 m Road dimension: L: 12.675 m L: 12.750 m H: 3.745 m H: 3.660 m W: 2.987 m W: 3.000 m Chocking surface: 7.300 m x 7.300 m 6.600 m x 7.200 m

OPTIMUM VISIBILITY FOR THE OPERATOR

QUADSTAR 1065 A600

Load indicator with large graphical interface Standard load indicator Tilting cab Fixed cab Windscreen wiper and skylight Windscreen wiper Opening skylight Skylight Adjustable work light Fixed work light

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GROWTH OF STDM'S BUSINESS IN TOGO

STDM is taking position as a major market: currently supplying equipment to the player in the aggregates market in • Concrete aggregates: 0/5; 5/10; main public works players in Togo, such Togo, thanks to its new Sandvik fixed 10/15; 15/25 mm; as Arab Contractor and Eiffage, which crushing and sifting station. • Road aggregates: 0/4; 4/6; 6/10; operate both in the construction of 10/14 mm; buildings and on roadworks. LISTENING TO CUSTOMER • Underlying layer: 0-31.5 mm; NEEDS • Ballast: 22/55 mm. STDM hopes to take position for future major roadworks and the construction r Aliou Adamon was already in- STDM asked for advice from compa- of the new industrial landfill centre in Mvolved in the construction mar- nies that work in the field. That is how Lomé. ket with his company Minex in , STDM decided to call upon BIA. operating in dredging and selling sand SPECIFICATIONS in . Because of the strong de- To respond to customer needs, Sandvik mand for aggregates in Togo, a neigh- and BIA offered STDM a fixed station To be able to produce the different bouring of Benin, Mr Adamon including three crushing stages and particle sizes, this crushing and sifting wanted to extend his of activity two sifting stages to produce from 120 station is equipped with the following and to establish himself lastingly in the to 150 tonnes per hour of aggregates Sandvik machines: quarry business. intended for the construction and pub- lic works markets. Mr Aliou Adamon • 1 two-stage ST1063 combined feed- To do this, STDM had to have a ver- is thoroughly satisfied because the er/scalping screen to eliminate the satile station that could produce the station has satisfied all the needs his tailings; different aggregates required on the customers have expressed. STDM is

1ST HALF 2017 | BIA MAG #2 7 SOLUTION

• One CJ409 cone crusher with an 890 Three Sandvik specialists (mechani- OPTIMISING x 660 mm opening; cal fitter, electrician, and technician) PRODUCTION • One CH430 cone crusher equipped worked on the site one after the other with an EC (Extra Coarse) chamber; during the installation and commis- Following the commissioning of the • One CH430 cone crusher equipped sioning operations. station, BIA and Sandvik returned to with an MF (Medium Fine) chamber; the site to help the customer optimise • Two four-stage SK1854 sieves meas- During the various operations, these production. The customer was given uring 1800 x 4800 mm. specialists were able to rely on support advice to organise the cutting front, from the local subsidiary of BIA, Equip- optimise truck loading, and feed the Structures such as metal frames, buffer ment and Service Togo, via the provi- installation better. According to the hoppers, feed hopper and the fifteen sion of a technician throughout the customer, their involvement helped to conveyor belts were also supplied by installation and commissioning period. improve the profitability and produc- Sandvik. That is how Sandvik and BIA tivity of the quarry and to overcome fulfilled the customer's requirement The STDM operators also participat- certain obstacles. for a turnkey station. ed in the various operations, which trained them during the weeks prior Moreover, according to the operators COMMISSIONING to start-up of the station. In Togo, most on the site, the user-friendliness of the crushing stations are second-hand. station and the advice given by BIA and The commissioning of this installation The STDM employees are proud and Sandvik helped them to work safely is the culmination of a two-year-long happy to be working on this new sta- and efficiently! project. The project is the product of tion. There are large-scale roadworks a close collaboration between STDM, projects planned in the , which BIA, and Sandvik. The three teams bode well for the future of this fished worked together on site for several crushing station! months to assemble and commission the installation.

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CONSTRUCTION OF THE GALILEO CENTRE

Pirot is the company in charge of building the new Europe- The first stone was laid in 2016 in the presence of an Satellite Navigation System Centre. Komatsu machines many Belgian and European politicians. supplied by BIA are being used in its construction. THE FUTURE INTEGRATED GALILEO LOGISTICS SUPPORT CENTRE

Galileo is a programme. It aims to develop The Galileo Integrated Logistics Support Centre is under con- a global satellite navigation system. There are currently 18 of struction in Libin ( Province, Belgium). The build- these satellites, and there will be 30 by 2020. ing has a floor area of 2300 m² and will comply with very high security standards. The ultimate goal is to provide a better-quality service than the present-day American GPS. Pirot, one of BIA's customers, was selected to build the future centre. Construction of the building should take 10 months, A new building is needed to house the logistics support cen- and parts of it will involve Komatsu machines supplied by BIA. tre for the European Satellite Navigation System. This building will be used in monitoring the operations of Galileo's terres- trial infrastructures. These infrastructures consist of 12 - pean centres and 16 ground stations (distributed all over the ).

1ST HALF 2017 | BIA MAG #2 9 PRODUCTS

NEW QUARRY IN IVORY COAST

SBA wanted to reduce its dependence on aggregate producers. The company also wanted to extend its activities. The management of SBA therefore decided to open a quarry near , in northern Ivory Coast. SBA contacted BIA to ask it to supply global solutions.

A CUSTOM FLEET

BIA sold the following machines which were necessary for the project to begin: Sandvik DG700 drill; Komatsu PC450-8 shovel; Sandvik BR4099 rock breaker; Sandvik 150 t/h fixed crushing and sifting station; Komatsu WA380-5 wheel loader; SBA is reducing its dependence on aggregate suppliers by two Tecnogen generators (800 kVA and 100 kVA) and a batch opening its own quarry. BIA provided it with the equipment of parts. to do this. As a newcomer to this activity, the customer is counting on A NEW PLAYER IN THE WORLD OF AGGRE- the expertise of all the BIA teams in order to complete its pro- GATE ject successfully and to continue to grow.

Soukpa Bitume Afrique (SBA) is a sister company of EKDS, one of BIA's customers in Ivory Coast. SBA is active in construction and civil engineering.

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2000 KVA IN TOMORROWLAND

Boels installed four 500-kVA TecnoGen generators on the THE TECHNOLOGIES BEHIND campsite of the Tomorrowland electronic music festival in PARALLEL GENERATORS the summer of 2016. Rather than using one high-capacity generator, it seemed ad- Tomorrowland is Europe's largest electronic music festival. vantageous for Boels to use several generators in parallel. Every year, millions of festival-goers find their way to Boom, a small town in Flanders (Belgium), to dance to the music of How do these technologies work? the world's best DJs. The electrical load is evenly distributed across all the genera- tors. This is "load sharing". Like any open-air festival, Tomorrowland needs a lot of elec- "Load on demand" technology works by shutting off one of tricity to power its stages, as well as its camping area. Boels the generators when the demand reaches a certain thresh- installed generators there, which supplied 1700 watts of elec- old. The system then distributes the demand evenly across tricity. This production of satisfied all of the camp- the remaining generators. When demand increases, the sys- site's electrical needs (lighting, electrical sockets, cooking tem restarts the generator that was switched off. It then dis- areas, etc.). tributes the demand equally across all the generators again.

Instead of using just one 2000-kVA generator, Boels preferred Flexibility is the name of the game! to use four generators in parallel. The "load share" and "load on demand" technologies were used.

1ST HALF 2017 | BIA MAG #2 11 PRODUCTS

Other advantages: All the generators purchased by Boels Rental have the DEIV • Avoids running a machine off-load (causing premature modules installed: these allow the generators to be con- wear), trolled remotely via a computer or smartphone app. They are • Reduces fuel consumption, also equipped with the Units Control smart technology. • Reduces maintenance costs (maintenance of a small generator is more economical than maintenance of a large This Units Control technology is similar to Komatsu's Komtrax generator), technology. Amongst other things, it lets you: • Possibility of adding a generator as a back-up. • Perform optimum management of fuel consumption; • Indicate technical problems remotely; THE BEST-KNOWN RENTER • Know the exact location of the generator. OF SITE EQUIPMENT IN BENELUX Boels Rental is now offering the whole range of TecnoGen Boels Rental has purchased Racor, a specialist in the supply of generators in its rental fleet in Belgium. These products are electricity for special events in Benelux and Germany. Boels hired out under the BRUNO brand name. This means that then decided to purchase TecnoGen 10-kVA generators up to Boels' customers now have different generators available to the 500-kVA models (the size of a container). them, including the ultra-quiet Fusteq model, TecnoGen's flagship product.

BOELS FACTS & FIGURES

• Family-operated Dutch company • Present in more than 10 European (350 branches and 2250 sales outlets) • Specialising in construction machine hire and electricity for events • Start of cooperation with BIA: 2007 • Biggest order with BIA (2014): 400 Komatsu shovels and loaders, painted in Boels livery

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SCIENTIFIC RESEARCH THE NEW TEAM OF SCIENTISTS HAS TAKEN OVER THE PREMISES

IPL RECEIVES A HYBRID SHOVEL WITH A NEW TEAM TRAINED ACCESSORIES This year, a new team of scientists is joining the polar base. In 2013, Komatsu Europe International offered a Komatsu Technical training courses were necessary so that the scien- HB215LC-1 hybrid shovel to the International Polar Founda- tists know how to use all the features of Komatsu and Terex tion. In parallel, BIA (official distributor of Komatsu- equip machines. ment) supplied the accessories for the machine free of charge (quick couplings, buckets and hammer). The two companies The three members of IPF have therefore received four days wanted to support polar scientific research in this way. of intensive training (theory and practice) in Belgium, taught by BIA employees, as well as training provided by the Japa- A USED TEREX CRANE nese machine manufacturer. ON ITS WAY TO THE ANTARCTIC

A second-hand TCC45 (Terex) crane, bought from BIA, quickly joined the Komatsu shovel in the Antarctic. CONTINUING TRAINING

A LOGISTICAL CHALLENGE Technology is constantly changing. So that your operators can make the best use of all the features of Even though it was a challenge to send these machines to the civil engineering equipment, BIA provides theoretical Princess Elisabeth (Station Antarctica), the delivery went very and practical training sessions. There are several smoothly. For the last three years, the Komatsu hybrid shovel training centres (classroom and workshop). and the Terex crane have been operational at the South Pole. Our instructors can also visit your site. The hybrid shovel, which works during the four summer A course catalogue is available. Contact your local BIA months, has already logged 1000 hours. representative for a copy.

1ST HALF 2017 | BIA MAG #2 13 SOLUTION

A GOLDEN SUBCONTRACTING OPPORTUNITY

SFTP, a mining subcontractor, has just invested in ten new construction of mines, mining operations, and drilling. Komatsu machines that will be used for earthworks and to SFTP MINING has remained a Malian family-operated compa- extract gold from the Mako mine in Senegal. ny. Mr Seydina Diallo manages the business. He is assisted by his son, Abdoulaye, the General Manager. This thirty-some- A PROSPERING BUSINESS thing engineer travels all over Africa in search of customers in the mining sector. The family team wins many contracts with Mr Seydina Diallo, CEO of this family-operated company, major international mining operators (Rangold, Endeavour, started out in business by transporting fuel in using a Anglogold). fleet of tanker trucks that travelled around the country for SFTP MINING is currently enjoying strong growth. The com- thirty years. Today, the Diallo family, originally from Kayes, pany now has a 1000-strong workforce and operates in sever- runs eight companies (in Mali, Burkina Faso, and Ivory Coast). al African .

MINING CONTRACTOR MINING SITES IN MALI AND SENEGAL

The "Société de Forages et Travaux Publics S.A." (SFTP MIN- SFTP MINING works as a subcontractor for several mining ING) was created in the 1990s. Its aim: to provide quality companies. In 2015, SFTP MINING started working with BIA, service to mining operators. SFTP MINING specialises in the by acquiring two Sandvik DP1500 drills. They are currently

14 BIA MAG #2 | 1ST HALF 2017 SOLUTION

working on the Kofi mine in Mali. In early 2016, SFTP MIN� ING purchased four Komatsu D275A-5R dozers from BIA for the Mako site in Senegal. Less than two months later, SFTP MINING ordered two more GD755-5 graders. The fleet on the Mako site consists of Komatsu machines as well as Bomag compactors (BW212, BW218, and BW219).

SFTP MINING pays careful attention to the maintenance of its equipment. This maintenance means that they avoid machine downtime and the resulting costs. A BIA technician therefore works on the site every day. This technician maintains SFTP MINING's fleet, and is also in charge of monitoring some of the mining customer's machines. In addition, BIA has a dedi- cated stock for this customer at its subsidiary.

CONTINUING TRAINING OF OPERATORS: GD755 GRADER

There are two GD755-5 graders in the Senegalese fleet of SFTP MINING SN. These are the first GD755-5s that BIA has sold in Africa. Abdoulaye Diallo had the opportunity to see and test this new machine during one of his visits to the Ko- matsu factory in . He was convinced by its technical per- formance characteristics.

To train SFTP MINING's operators, Komatsu has sent one of its instructors to the site from Japan. He is accompanied by a BIA instructor. These training sessions allow optimum use of the equipment.

In this difficult economic climate, SFTP MINING is growing quickly and robustly in several African territories, thanks to the expertise of the Diallo family. Hats off to the Diallo family and their employees!

1ST HALF 2017 | BIA MAG #2 15 PRODUCTS

WHAT LOGGERS DO

Have you ever wondered where the wood in your floor or TRACING THE SKID TRAILS your wardrobe came from? It might be from the forest of Mbang or Djoum, in Eastern or Southern . We This is where a Komatsu bulldozer (model D85 EX-15 or follow the journey of this wood from the forest to the pro- D85ESS-2A) comes into play. It is not a typical bulldozer: it has cessing plant. been set up for logging, which means it has an open cab and ROPS/FOPS. Rougier, a French family-operated company, specialises in wood production and sales. Like all logging companies, and The purpose of the bulldozer is to open up a path that has following an invitation to tender, the company was awarded a already been mapped out by the Rougier teams for access section of forest to exploit by the Cameroonian government. to the trees that have been chosen in the sector. Once the The area they obtained mainly contains three species of tree: path has been traced, the selected trees are cut down. The Ayous, Sapelli, and Fraké. D85ESS-2A and the hauler(s) go into action to retrieve the trunk. POLITICAL AND ENVIRONMENTAL CON- TROL HARVESTING AND SKIDDING

The logging trade is highly regulated: trees selected for felling Harvesting consists of must always be approved by the Ministry of Forests. On aver- separating the cut timber age, one to two trees per hectare are felled in order to satisfy (trunk) from its stump and both government and international standards, including FSC crown to facilitate the re- (a certification for responsible logging), which Rougier has moval of the foot (skidding) voluntarily decided to comply with. from the felling area to the log stockpiling area.

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PLANTING NEW TREES

Rougier's work does not end with the sending of wood pack- ages for export. The company has a fully developed corporate social responsibility (CSR) policy. The quantities take from the forest (1 to 2 trees per hectare on average) are such that the forestry capital is preserved. The D85 can move trunks a distance of 200 metres thanks to its winch, its power, and its handling capabilities. This stage is Rougier also has a social policy that benefits its employees called skidding. and their families (for example, they receive accommodation with free water and electricity) as well as the local popula- TO THE SAWMILL tion around the sawmill (setting up infrastructures suchas schools, dispensaries, and hospitals). Once the trunks have been collected in the log stockpiling area (edge of track), the Komatsu WA 470 loader takes over. Its trunk clamp moves the trunks from the roadside to the trucks. With its counterweight, it can move trunks weigh- ing up to 25 tonnes. The trucks then head for the Mbang or Djoum sawmill, where there are more WA470 or WA500 loaders waiting to transfer the trunks arriving from the forest.

WA200: DUAL PURPOSE

On arrival at the sawmill, the wood is cut into planks. A WA200 loader, equipped with a quick hitch to change tools, KOMATSU FORESTRY EQUIPMENT uses a bucket to start clearing up the pieces of bark and the USED BY ROUGIER IN CAMEROON sawdust from the log stockpiling area. Tracing skid trails: D85 EX-15, D85ESS-2A This Komatsu WA200 loader, now equipped with forks, moves Harvesting and skidding: D85EX-15, D85ESS-2A the packages of sawn wood and loads them into the contain- Moving the trunks: WA470, WA500 with trunk clamp ers. Most of the wood is then taken to its final destination in Cleaning the trunks: WA200 equipped with bucket these containers. Moving the pallets: WA200 equipped with forks

Videos are available here: www.rougier.fr/fr/videos

1ST HALF 2017 | BIA MAG #2 17 SOLUTION

Is your fleet too big? You could make savings by adapting it. A FLEET TO SUIT Is your fleet too small? You are probably overloading (and therefore damaging) your equipment. An Application Engi- YOUR NEEDS: neer might be able to help you obtain the right fleet for your actual needs!

"FACT-BASED WHO ARE THE APPLICATION ENGINEERS? DECISION-MAKING" Komatsu has a worldwide network of Application Engineers (AP). Komatsu appoints one AP per distributor. We therefore have an AP for Africa and another for Benelux.

The APs are trained by Komatsu. In addition, the APs are in constant contact via online communication. This is a commu- nity of mutual help and sharing case studies.

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WHAT IS AN APPLICATION ENGINEER FOR? observations concerning the site, and the proposed optimisation). Several simulations can be carried out. Komatsu's Application Engineers specialise in analysing a 5. The customer and the AP hold a discussion to determine customer's overall needs. the fleet that will best satisfy the customer.

1. The AP talks to the customer to find out about current ADAPTATION OF EQUIPMENT needs as well as longer-term needs. 2. If the site is already operational, the AP measures and In addition to analysing the fleet, the APs can also study observes it. the Komatsu machines according to customer needs. These 3. The data collected are entered into a Komatsu software analyses always relate to the customer site. Here are a few tool (Optimal Fleet Recommendation). This tool helps the examples: one of BIA's customers had a WA800 whose engineer optimise the fleet. The engineer can also base the bucket could move 10 ½ m3. Thanks to Komatsu's experts, analysis on a worldwide database to take advantage of the a new bucket design was defined. The bucket supplied to expertise of APs all over the world. The AP may also choose the customer can move 12 m3! The dump boxes for another to consult a Komatsu specialist. customer's fleet of HD785 machines were custom-made! 4. The AP issues a report summarising the history of the analysis (i.e. the conversation with the customer,

1ST HALF 2017 | BIA MAG #2 19 CORPORATE

THE LIFE OF A BIA FIELD TECHNICIAN IN BENELUX

A fascinating job that requires expertise and continual- ad engineering vehicles to the training he received in the field aptation. from a senior colleague who took him under his wing before retiring. An electro-mechanical qualification is good. Practice Around fifty BIA employees are out travelling the roads of is even better. Benelux every day. In addition to scheduled maintenance, their is to solve your problems quickly and efficiently. Technical training courses on the new technologies are Their daily activities are varied: they depend on your techni- dispensed regularly by BIA, allowing Michaël to receive cal needs! continuing training.

We followed Michaël, a BIA Field Technician for the last six SERVICING A KOMATSU VEHICLE years, for one working day. "Every day brings a new mission, a new adventure—that's what I love about it!" he says, right Today's menu includes servicing a 63-tonne Komatsu dump off the bat. truck (with 2-metre tyres weighing around 600 kg) at a quarry in the south of Belgium. The weather is perfect on this fine PASSIONATE SINCE A VERY YOUNG AGE August day. But that isn't always the case. "The most impor- tant thing is to keep your feet warm and have some nice hot He grew up in a rural setting, so farm vehicles were like a play- soup at lunch time." That is Michaël's remedy for the cold. ground to him. In fact, he started his career in that sector. Always curious to find out more, he then turned his attention For today's servicing job, he is the one who generated the to bigger, more complex machines. quote based on the time and parts required. That is another facet of his job: the more administrative side. PASSING DOWN THE KNOWLEDGE Down a quick and off we go: time to get down to work. His experience with agricultural vehicles helped him a great There is a little ritual to be followed before each service call: deal. But he admits that he owes all his experience of civil deploying all the gear that is carefully stowed in the back of

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A JOB THAT INVOLVES RELATIONS

Michaël has a lot of contact with people every day: with operators, site managers, and competitors' technicians. He likes to observe that, over the years, bonds of friendship and co-operation have been created between these people. Even though Michaël is alone in his van, his working day is full of encounters. In addition, if he were facing a very tricky tech- nical problem, he knows he could count on the help of his BIA colleagues. And, in a really difficult situation, Michaël can always play the "Internet" card. The manufacturer intranets can give him all the information required.

CONSTANTLY LOOKING FOR OPTIMUM SOLUTIONS

Michaël needs to use some ingenuity to eliminate the play between the axle and the ball joint. Because the machine is huge, it has parts to match . There would be no way to move the van. As he says, his van is his partner, so he takes care of it. them manually. Michaël's six years of experience make it easy for him to find the best way to proceed, in the safest pos- Equipped with the right tools, he is ready to carry out his mis- sible way. "I am well aware that the tools that I handle are sion. In this case it's a task that was scheduled well in ad- not risk-free. I must therefore be careful. I must say, BIA is vance, but his work also leads to some more spontaneous a company that cares about our safety. So we get thorough missions. The customer may be faced with an unexpected safety training." machine shutdown, which can be damaging in a quarry's ac- tivity cycle. Machine downtime means loss of activity, with DAILY PRACTICE negative effects on productivity. When that happens, Michaël shows up on the customer site the next day, equipped with Quite often, his body is his best work tool. Climbing up on the the necessary parts. BIA has instituted a system for express machine, crawling, lying underneath...these are actions that overnight delivery of parts below 30 kg. Every morning, be- Michaël performs again and again during a day in the field. As fore getting into his van, Michaël checks that the goods have he expresses it so nicely, "It's a good kind of tired. A few hours been delivered to him at home. of sleep restores all the energy I need for the next day."

The maintenance operations to be performed when servic- Tomorrow is another day that will spice up the existence of ing a Komatsu dump truck are varied. Today, amongst other Michaël and all his colleagues. The one thing we know for things, Michaël must eliminate the play that has developed sure: they love working as a BIA Field Engineer! over time between the axle and the ball joint. The operator had noticed an unusual noise coming from his truck, and pointed this out to Michaël.

1ST HALF 2017 | BIA MAG #2 21 PRODUCTS

THE FIRST HYBRID LIGHTING TOWERS IN THE NETHERLANDS

Four TecnoGen lighting towers were recently purchased by Rooseboom. This company operates in the Dutch construction market. It operates in a variety of projects such as earthworks, soil decontamination, asbestos removal, clearing, etc.

RESPECT FOR THE ENVIRONMENT ABOVE ALL! Rooseboom has not invested in just any product. It has chosen hybrid lighting towers. In addition to being especially quiet, these towers create very little pollution.

A NETWORK OF LOCAL DISTRIBUTORS IN BENELUX There are 18 distributors of Komatsu Utility machines in the Benelux . The aim of this network is for us to be as close as possible to our customers and their needs. Roose- boom then called on the utility partner 4ME, located in the province of Gueldre, to obtain these hybrid lighting towers. Discover our whole network on our home page.

CORPORATE BIA INVESTS IN TRAINING YOUNG PEOPLE

It is crucially important to train young people, because they are the future of our society. That is how BIA approached its participation in training the technical students of the town of Ciney.

For the fifth year in a row, the Ciney Provincial School of Agro- nomics and Sciences has organised ten days of training for its final year humanities students. The purpose of this training was to instruct its young students from the Agronomics and departments on how to drive and handle machines with telescopic arms. In the train- ing module planned by the school, a whole section was devot- ed to driving articulated vehicles. BIA quite naturally obtained a Komatsu articulated loader (WA250PZ-6) for them. By lend- ing them that loader, BIA contributed to the instruction of 85 trainees. Our company also allowed them to test the handling of an articulated loader in a real work situation. At the end of the course, the trainees were evaluated with a view to obtaining their permits.

22 BIA MAG #2 | 1ST HALF 2017 CORPORATE

BIA'S ACTIVITIES IN SENEGAL NOW HAVE ISO 9001 (VERSION 2015) CERTIFICATION

In September, BIA Dakar obtained ISO 9001 (version 2015) the processes, analysing risks and opportunities, and setting up certification for its operations performed in Dakar and on the an internal audit system were all major steps towards design- mining sites of one of its customers in Senegal. This certifica- ing a Quality System in accordance with the local context of BIA tion constitutes recognition by an independent body that the DAKAR, BIA Group policy, and the requirements of the ISO 9001 Quality Management System has actually been applied in ac- (version 2015) standard. cordance with the ISO 9001 (version 2015) standard. ISO CERTIFICATION OF OUR OTHER ENTITIES The setting up of a Quality Management System is a way to standardise working methods and reduce the costs of non-qual- BIA implements the quality management system in order to con- ity. This initiative aims to improve the efficiency of the company tinually improve its performance, and it has decided to have its and to optimise resources in order to constantly satisfy our cus- subsidiaries certified, taking into account the presence of the en- tomers. tity in the territory, and the requirements of its customers.

This certification is the result of a long-term effort that began in The following other subsidiaries are certified: BIA Benelux and April 2015. BIA Overseas in the ISO 9001 (version 2008) standard, and BIA Equipments & Services () in the ISO 9001 (version The initial diagnosis of the existing system, training personnel 2015) standard. in the requirements of the standard, identifying and describing BIA SALES OFFICES

CORPORATE OFFICES

Belgium BIA Group Genval [email protected] +32 2 634 27 11

EUROPE

Belgium BIA n.v./s.a. Overijse [email protected] +32 2 689 28 11 Netherlands BIA B.v. Zutphen [email protected] +31 883032200

AFRICA

Burkina Faso BIA Burkina [email protected] +22650377440 Cameroon BIA Cameroon Douala [email protected] +237243259545 Congo BIA PN Pointe-Noire [email protected] +242069385352 Dem. Rep. Congo BIA DRC Lubumbashi [email protected] +243848443000 Dem. Rep. Congo Bureau Technique BIA [email protected] +243848443001 () BIA Guinea Conakry [email protected] +224621356635 Ivory Coast BIA CI [email protected] +22521358541 BIA Liberia [email protected] +231888278861 Mali BIA Mali [email protected] +22365480521 Equipment and Service [email protected] +22245252394 Mauritania Mauritius Equipment & Services BIA Ebene [email protected] +23 04026700 Equipment and Services [email protected] +22723900379 Niamey Senegal BIA Dakar Dakar [email protected] +221338790030 Togo / Benin Equipment and Services Lome [email protected] +22890553505 Togo BIA Zambia Kitwe [email protected] +26968493249