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New Railcars Debut More Than 300 Guests the Group Decided to Write Original Poems Says

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New Railcars Debut More Than 300 Guests the Group Decided to Write Original Poems Says June/July 2010 M e t r o l i n k n e w s a n d e v e n t s A Poetic Commute Need a Cuppa, in Upland? Rhymes are flowing and community is They celebrate birthdays and holidays with Need a pre- or post-commute caffeine fix? Try Boomers Boomers still has plenty to offer, including fruit smoothies, teas, growing on the Riverside Line. Every onboard potlucks, brainstorm solutions M e t r o l i n k n e w s a n d e v e n t s Coffeehouse, located at the Upland Station on the gourmet sodas, and light breakfast foods. Friday, on the round-trip commute to each other’s problems, and generally San Bernardino Line. between Riverside and L.A., riders on enjoy their commute community. One Boomers Coffeehouse’s staff can move fast for customers Trains 403 and 404 read original poetry day, a group member offered to read a Boomers Coffeehouse, harbored in the historic Upland Santa Fe rushing to catch a train. Those who have time to spare can kick aloud. Fellow passengers quiet down to poem aloud. But his TBO friends didn’t Train Depot, is decorated in honor of the baby-boom generation, back on their patio and take in the views of snowcapped Mount listen. “You could hear a pin drop,” poet- want to hear him read someone else’s allowed us to evaluate who we are and with mid-century modern furniture and colorful swag lamps. Baldy or work on a laptop using free wi-fi service. commuter Eva McDonough says. poetry—they wanted something original. what we’re thinking about,” McDonough New Railcars Debut More than 300 guests The group decided to write original poems says. Anyone in the car can participate. Voted the site of the “Best Coffee Drink in the Inland Empire” by Boomers Coffeehouse is located at 220 East A Street at the About four years ago, a group of attended a special on a new theme each week. They read Inland Empire Magazine, Boomers offers authentic Italian coffee Upland Metrolink Station. Open Mondays through Fridays, commuters who had become friends on Last fall, McDonough collected two-and-a- preview event showcasing the poems aloud to each drinks along with original creations such as the Chai Loco—an 5:30 a.m. to 5 p.m., and Saturdays from 7 a.m. to 3 p.m. Closed the train started referring to themselves half years’ worth of poems Metrolink’s first two cars other—and whoever else is in energizing mix of chai and espresso. If coffee isn’t your thing, Sundays. For more information, call (909) 985-8685. as the Train Buddies Organization (TBO). in a book called Traveling equipped with cutting- the car—every Friday, morning Through Rhyme, in which edge collision-absorption and evening. Last year eleven technology. Guests at the Metrolink haiku she reflects on her faith, poets participated, creating May 3 event at the East- Metrolink family, and friends—as well a total of more than 200 ern Maintenance Facility Work, station, get on board, as her Metrolink commute. conversation, friend, station poems, which were collected in Colton got the first look McDonough has been Home. in a book printed by one of inside the new cars as riding Metrolink between the group members. well as an up-close view Why I ride Riverside and Montebello of exterior features. I have ridden on the train The poets came to the for almost ten years, and Each stainless-steel car is built For many years group with varying degrees her appreciation for her with crumple zones on each end to And I do it gladly of experience—some had commuting community is absorb energy in any collision. Interiors Even among the fears never written a line of poetry before; palpable in her poetry, which also incorporate new safety features Of pedestrians, car, trucks others had been published. Among them is infused with optimism and gratitude such as higher seat backs, bolted-in Or shopping carts are police detectives, a nurse-practitioner, for friends, love, and life. You can order seat cushions, and energy-absorbing For all the passengers I have partner with you to find the solutions to I’m riding our trains to hear what you have a nursery-school teacher, bankers, a a copy through authorhouse.com—or, if tables. Inside and out, the cars feature learned to know Ask the CEO make Metrolink the best commuter rail in to say and see for myself what we do geologist, an art-gallery staffer, and civil you’re riding Train 403 or 404, look for Metrolink’s new color scheme and Have won my heart CEO John E. Fenton will answer your the world. right and where we can improve. We’re servants. Together, they’re learning about the author herself; she’s always carrying logo design. Poetry by Eva McDonough questions. Please write him at going to create a customer-advocacy both poetry and life. “Poetry has really copies to sell. What are some of the measures [email protected]. group because I want to hear what you The cars are the first of 117 Metrolink has you’re taking to improve As CEO, can you improve think we need to do to create that “wow” ordered and the first in the U.S. to feature customer service? link Up with Us on Facebook on-time performance and experience for our passengers. collision-absorption technology. They were We’re in the process of identifying Metrolink wants to hear from you! Visit facebook.com/Metrolink to share your experience with customer service? built in Korea and assembled in Colton. our customer touch points along with us and other riders. Our Metrolink Facebook fan page is a great place to give us feedback and Yes. We’ve got to create an experience METROLINK MATTERS every place where passengers receive interact with other Metrolink fans. We also post special events and discounts. where the customer says, “Wow, I want Editor-in-Chief: Angela M. Starr information from us. We have to make Contributors: Tracy Berge, Cheryl Downey, to ride that.” That means Metrolink must In May … it meaningful and easy for you to ride Jessica Hoffmann, Claudia Ziebell 2| • A Word from the CEO become reliable and predictable. If we’re Designer: Harlan West/HWDS • Customer Commentaries Andres shared: “I don’t normally take the Metrolink to work but today I was running late and Metrolink. Trust me. We intend to achieve C.E.O.: John E. Fenton on time every day and on every ride, you decided to ... I forgot how fast and quick the service was ... You guys are doing a great job, keep it up! =)” customer engagement by becoming • Metrolink’s Equipment Department Send comments or story ideas to 3& will begin to predict with certainty that [email protected] • Metrolink Safety Always more focused on customer needs and Inside Simon had a question: “If I have a 10-trip ticket that lists that I can travel from L.A. Union Station to Orange and vice versa, am I we’ll be on time, and it will remove a lot of or to Metrolink Matters, 700 S. Flower St., 4| Matters customer service. Suite 2600, Los Angeles, CA 90017. restricted to boarding at those two stations or can I still board unnecessary anxiety and stress from your Published by the 5| • A Poetic Commute Follow Us on from other stations in between the two stations?” life. We owe that to you. Once you can I’ve asked for you to contact me—many Metrolink Communications Department • Link Up with Us on Facebook HWDS 6/10 Steven answered: “Yes, you can. I do it all the time between predict that we’ll do what we say, we can passengers have—and I’m responding. Printed on recycled paper with soy ink. 6| • Need a Cuppa, in Upland? West Corona and Anaheim.” • Ask the CEO 800.371.LINK(5465) 5 metrolinktrains.com June/July 2010 6 metrolinktrains.com 800.371.LINK(5465) metrolinktrains.com M e t r o l i n k n e w s a n d e v e n t s M e t r o l i n k n e w s a n d e v e n t s Customer A Word from the CEO Metrolink’s equipment department: Maintaining our Fleet “If we do our job right, we don’t hear from Every night, when Metrolink trains and braking systems. They also check data to determine whether the delay was Dear Metrolink Riders, Commentaries customers,” says Gary Jarboe, director of conclude their day’s service, they land locomotives, performing tests to ensure equipment-related. But their aim is to Metrolink Matters will share feedback from you on Metrolink’s Equipment Department. The at end points such as San Bernardino that brakes and all other components are repair or replace malfunctioning equipment It is a new day at Metrolink, what passengers are talking about out there on the department’s job is to keep Metrolink’s and Lancaster. Here, the trains are functioning at 100 percent. before it becomes a problem. Like Jarboe and the sun rises and rails. We will reprint quips and comments from your trains and locomotives in good working cleaned, tested, repaired if necessary, and said, “If we did our job perfectly, we would sets with our customers— Metrolink’s Equipment Department letters and e-mails … keep ’em coming! order, inside and out—and otherwise readied to resume change each component out one day you.
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