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DAILY OPERATIONAL PERFORMANCE REVIEW Tuesday, 1St March, 2016 Period 12 Week 4 Day 3

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DAILY OPERATIONAL PERFORMANCE REVIEW Tuesday, 1St March, 2016 Period 12 Week 4 Day 3 Transport for London London Underground Control Centre DAILY OPERATIONAL PERFORMANCE REVIEW Tuesday, 1st March, 2016 Period 12 Week 4 Day 3 SENIOR OPERATING OFFICER’S SUMMARY The Northern line w as suspended on the N/B betw een Kennington and Camden Tow n due to 24 points failing at Kennington. The Metropolitan line w as suspended between Baker Street and Aldgate and experienced severe delays betw een Harrow on the Hill and Baker Street. This w as due to UM track circuit failing. This incident caused the Circle line to be suspended and the Hammersmith & City line to be suspended betw een Edgw are Road and Barking. The Piccadilly line experienced severe delays due to Signal A623 failing intermittently at Chisw ick Park. The District line experienced severe delays due to signal WP17 failing at Ealing Broadw ay. (VJD) B C V W&C J N P H&C C D M PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Provisional e xce ss 9 17 3 5 2 15 48 185 183 18 136 Platform Wait Time (Trains in in (Trains Target excess 10 12 7 7 8 12 18 29 - 21 17 Platform Wait Time % Headway proxy (%) 98.7 96.4 99.0 99.3 99.4 97.1 83.5 82.8 88.7 96.6 83.4 Advertised good service (%) 100 100 100 100 100 96.1 76.2 59.3 64.1 91.8 64.1 UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS NetworkTotals Network Service) 06:00 0 / 280 100 09:00 6R 1R 7 / 542 98.7 12:00 1R 8S 5S/2St 3S 19 / 456 95.8 15:00 3R 1R 10S 1S 1R 16 / 460 96.5 18:00 4R 2R 6S 12 / 543 97.8 21:00 2R 1St 3 / 466 99.4 24:00 1St 1C 2 / 356 99.4 % trains across snapshots (per line) 99.4 96.2 100 100 99.7 99.4 94.3 96.4 100 96.4 59 / 3103 ~ 98.1 Attribution: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff District line rolling stock type (d or s) indicated where applicable. C&H staff cancellations attributed to PNRs are appended with (P) * Colour Key: 95.9% and below = RED between 96% and 97.9% = AMB E R 98% and above = GREEN TOTAL UNSCHEDULED TRIP* CANCELLATIONS TO TAL 718 878 1020 568 937 1484 800 471 1001 706 SCHEDULED Complete Trips 4 35 3 10 0 0 61 72 0 120 *A trip is def ined as a CANCELLED journey between scheduled termination Part Trips 2 12 0 0 2 38 14 8 4 2 CANCELLED points in one direction. % Complete 99.2 94.6 99.7 98.2 99.8 97.4 90.6 83.0 99.6 82.7 Notes: Central line – All cancellations attributed to no ok stock and trains defective in service. Piccadilly line – All cancellations attributed to a signal failure at Chisw ick Park. LCH for 24 hours Aggregate for this Week 145,811 Aggregate for this Period 1,204,282 previous to this report 110,905 Weekly Target 314,209 Period Target 1,359,618 Week-day Target = 56,461 Target for Sat = 20,347 Target for Sun = 11,553 TODAY’S TOP FIVE INCIDENTS Time Line Location Reason De lay Indicative LCH Ow ne r 05:36 Northern Kennington Points failure – partial suspension 84 786 A P JNP 06:39 Metropolitan Baker Street Signal failure – partial suspension 90 26,879 AP SSL 10:21 Piccadilly Chisw ick Park Signal failure – severe delays 04 19,507 A P JNP Incident ongoing at the t i me 00:38 District Ealing Broadw ay Signal failure – severe delays of publishing this report AP SSL Compiled by Netw ork Operations Manager, LUCC Tel: Auto E-mail Page 1 of 7 Operations Unit BCV BAKERLOO LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 40 Oxford Circus southbound - AM Target 22: 22 PM Target 22: 24 Trains Per Hour Oxford Circus northbound - AM Target 22: 23 PM Target 22: 23 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Elephant & Castle (1) ERoS June 2016 Planned: Elephant & Castle (6) ERoS June 2016 Comments/Other business Issues: CENTRAL LINE No of passenger comments received by CSC: 6 Timetable in operation : WTT 67 WATERLOO & CITY LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 6 Shepherds Bush eastbound - AM Target 27: 26 Shepherds Bush eastbound - PM Target 30: 29 Trains Per Hour Leyton w estbound - AM Target 30: 26 Leyton w estbound - PM Target 27: 29 Waterloo eastbound – AM Target 21: 21 PM Target 20: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Holland Park (1&2) ERoS August 2016 – Station Closed Comments/Other business Issues: VICTORIA LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 37 Oxford Circus southbound - AM Target 34: 34 PM Target 34: 34 Trains Per Hour Oxford Circus northbound - AM Target 34: 34 PM Target 34: 34 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Green Park (8) ERoS May 2016 Planned: Walthamstow Central (3) ERoS Mid-March 2016 Comments/Other business Issues: Compiled by Netw ork Operations Manager, LUCC Tel: Auto E-mail Page 2 of 7 Operations Unit JNP JUBILEE LINE No of passenger comments received by CSC: Nil Timetable in operation : WTT 13 Waterloo eastbound – AM Target 30: 30 PM Target 30: 30 Trains Per Hour Waterloo w estbound – AM Target 30: 30 PM Target 30: 30 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Canary Wharf (12) ERoS Mid-May 2016 London Bridge (3) ERoS July 2016 Bermondsey (3) ERoS Mid-May 2016 Planned: th London Bridge (4) ERoS July 2016 Canada Water (8) ERoS 15 March 2016 St. John’s Wood (3) ERoS 5th April 2016 Comments/Other business Issues: NORTHERN LINE No of passenger comments received by CSC: 3 Timetable in operation : WTT 55 Euston (CHX) southbound - AM Target 24: 24 Euston (CHX) northbound - PM Target 24: 24 Trains Per Hour Elephant & Castle northbound - AM Target 26: 26 Euston (Bank) northbound – PM Target 24: 24 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Tufnell Park (1) ERoS 8th March 2016 – Station Closed Planned: Tufnell Park (2) ERoS 23th February 2016 – Station Closed Golders Green (2) ERoS April 2016 Comments/Other business Issues: 05:36 – Kennington – points failure – partial suspension Owner – AP JNP Summary No 24 points failed, preventing trains from Morden running up the Charing Cross branch. Impact Suspended between Kennington and Camden Town via Charing Cross, northbound. Indicative LCH 786 Stalled trains Nil. Response Technical Officer already on site and a second tasked to attend from Waterloo. 06:05 – First southbound ‘reverser’ arrives at Kennington, enabling a resumption northbound. 06:20 – Technical Officer goes trackside and finds that the points have been secured, now unsecured and the route from Morden to the Charing Cross branch is now available. Recovery 06:09 – Minor delays between Kennington and Camden Town via Charing Cross, northbound. 06:33 – Good service. Immediate cause & 24 points were found to have been secured, once unsecured both routes became available. resolution Subsequent AP JNP investigating root cause. Actions Compiled by Netw ork Operations Manager, LUCC Tel: Auto E-mail Page 3 of 7 PICCADILLY LINE No of passenger comments received by CSC: 4 Timetable in operation : WTT 54 Leicester Square eastbound - AM Target 24: 25 PM Target 24: 24 Trains Per Hour Leicester Square w estbound - AM Target 24: 24 PM Target 24: 20 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Hollow ay Road (1) doors not opening, 07:04 – 10:30 Manor House (1) making a loud noise, 11:30 – EoT Planned: Acton Town (1) ERoS Mid-April 2016 Comments/Other business Issues: 10:21 – Chiswick Park – signal failure – severe delays Owner – AP SSL Summary Signal A623 failing intermittently. Impact Various delay messages, see the ‘Recovery’ section for full details. Indicative LCH 19,507 Stalled trains Nil. Response 10:21 – DRM, ERU and Technical staff tasked to attend. 10:28 – DRM on site. 10:39 – Technical staff on site. 10:46 – Trains running through the area under failure conditions with investigations continuing. 11:33 – Technical staff report nothing definitive found with investigations ongoing. 13:32 – All eastbound trains running on the local line, enabling different theories to be investigated. 14:38 – ERU on site. 15:30 – DSIM on site. 15:58 – Track access granted for investigations on the fast line. 16:11 – Technical staff off the track and have identified defective insulated tie bars. Recovery 12:55 – Minor delays between Arnos Grove and Heathrow Airport, westbound only. 13:22 – Minor delays between Acton Town and Heathrow Airport / Uxbridge, both directions. 16:08 – Severe delays between Hammersmith and King’s Cross St. Pancras, eastbound only. 16:38 – Minor delays between Hammersmith and King’s Cross St. Pancras, both directions. 17:05 – Minor delays between Arnos Grove and Cockfosters, both directions. 17:30 – Good service, whole line. Immediate cause & Defective insulated tie bars identified. resolution Subsequent Rectification to take place during engineering hours. Actions Compiled by Netw ork Operations Manager, LUCC Tel: Auto E-mail Page 4 of 7 Operations Unit SSL CIRCLE & No of passenger comments received by CSC: 4 Timetable in operation : WTT 33 HAMMERSMITH LINE Great Portland Street outer rail - AM Target 13: 9 PM Target 13: 12 Trains Per Hour Great Portland Street inner rail - AM Target 13: 9 PM Target 13: 15 Lifts assets unavailable for use (Step Free Routes indicated in bold) Escalator assets unavailable for use Unplanned: Planned: Comments/Other business Issues: 06:39 – Baker Street – signal failure – partial suspension – See the Metropolitan line commentary for details.
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