Appendix 2 Library Strategy Needs Assessment 2019 – 2023

Draft July 2019

EALING COUNCIL

1 Contents

Introduction ...... 3 Borough snapshot ...... 3 The library service needs assessment ...... 4 Statutory duty to provide library services ...... 5 Public Sector Equality Duty ...... 6 Summary of the findings of the Ealing Library Service needs assessment ...... 7 Considerations for the Ealing Library Strategy ...... 8 Ealing libraries ...... 9 Types of library in Ealing ...... 10 Location and reach of Ealing’s libraries ...... 10 Ealing Library Service Core Offer...... 12 Profiles of library users in Ealing ...... 13 Number of registered and active Library Users ...... 13 Library users by age and gender ...... 16 Profiles of Ealing’s libraries ...... 17 Opening hours ...... 17 Number of visits ...... 17 Visits to the libraries throughout the day (Hourly visits) ...... 18 Number of issues ...... 19 IT usage in Ealing’s libraries ...... 20 Public Network (PN) sessions ...... 20 e-Issues ...... 22 Cost to run Ealing’s libraries ...... 23 Volunteers ...... 24 Local Need – providing services in neighbourhoods of most need ...... 25 Ealing’s Joint Strategic Needs Assessment (JSNA) ...... 27 Appendices ...... 28 Appendix 1 - Performance data for all libraries over the last 3 years ...... 28 Appendix 2 – Performance data for individual libraries over the last 3 years ...... 29 Appendix 3 - Standard weekly opening hours of Ealing’s libraries ...... 43

2 Introduction Borough snapshot

The borough of Ealing, located in West London, has 342,700 residents. It is the fourth most populous borough in London. Diversity is one of our strengths and contributes to the unique identities of the seven neighbourhoods that make up the borough – Acton, Ealing, Greenford, Hanwell, Northolt, Perivale and Southall.

Figure 1: Map of the seven town centres in Ealing borough

Figure 2: Summary statistics about Ealing’s population

3 The library service needs assessment

The Ealing library service needs assessment provides data on various aspects of the library service and the communities they serve. It contains data about usage, demographic factors, equalities analysis assessment and areas of local need. It has been produced to inform the draft Ealing library strategy 2019 – 2023. The data and evidence will help the council to assess what a comprehensive and efficient service for Ealing should be, and to inform the future vision, strategy and service offer within the resources available for delivering library services in Ealing. The data records all libraries as ‘branch libraries. The library data used in this assessment is from the library management system (LMS) records 2015-2016, 2016- 2017 and 2017-2018 unless otherwise stated. Ealing library service was managed by Carillion Integrated Services through its not for profit subsidiary Cultural Community Solutions (CCS) from 2013 to January 2018. During this time CCS was responsible for data collection and service performance. The library service holds data on both active and registered users. An active user is defined as someone who has borrowed at least one item or used the PN (Public Network computers), logged onto the library catalogue, used an online resource or borrowed an item at least once in the last 12 months. The home branch is the branch where the customer joined the library. Registered users are individuals who have joined the library service within a three- year period but may not have used the service within the last year. Registered users who have used the library at least once within the last year are categorised as active users. To understand how the libraries are being used, we have focused data on: • The number of Issues and renewals • The number of visits gathered from people counters and thermal image sensors at the doors of each library • The number of active and registered users • The use of Public Computers (total hours use per annum)

Table 1: Library performance measures and definitions

Measure Definition Library visits (physical) All visits to all libraries captured using people counters Library issues (loans) All issues and renewals of all stock items in all libraries e-book loans All issues of e-books and e-audio books Visits to library pages of website, Includes all electronic Website sessions transactions and online use Online transaction activity Joining, reservations, renewals carried out online ICT use - number of PC users Number of individual users of library PCs. Number of users of library WIFI - number of users who ICT use - number of Wi-Fi users have logged in ICT use - number of hours of Number of hours of use of library PCs and of the libraries use Wi-Fi added together

4 In the last few months of 2015-2016 the Wood End people-counter stopped working intermittently and the ‘visits data’ recorded was estimated. Following this, from 2016- 2017 the people-counters in Northfields, Northolt, Northolt Leisure, Jubilee Gardens, Southall and West Ealing branches also started to malfunction and the ‘visits data’ recorded in those branches is therefore also estimated. The estimation was in relation to the same period in the previous year. March 2018 new ‘Thermal Image’ people-counters were installed in the above five library branches to improve the accuracy of recording visitor numbers.

Statutory duty to provide library services

Section 7 of The Public Libraries and Museums Act 1964 places a duty on the Council as Library Authority, as follows: (1) To provide a comprehensive and efficient library service for all persons desiring to make use thereof,

Provided, that although a library authority shall have power to make facilities for the borrowing of books and other materials available to any persons it shall not by virtue of this subsection be under a duty to make such facilities available to persons other than those whose residence or place of work is within the library area of the authority or who are undergoing full-time education within that area.

(2) In fulfilling its duty under the preceding subsection, a library authority shall have regard to the desirability—

a) of securing, by the keeping of adequate stocks, by arrangements with other library authorities, and by any other appropriate means, that facilities are available for the borrowing of, or reference to, books and other printed matter, and pictures, gramophone records, films and other materials, sufficient in number, range and quality to meet the general requirements and any special requirements both of adults and children; and b) of encouraging both adults and children to make full use of the library service, and of providing advice as to its use and of making available such bibliographical and other information as may be required by persons using it; and c) of securing, in relation to any matter concerning the functions both of the library authority as such and any other authority whose functions are exercisable within the library area, that there is full co-operation between the persons engaged in carrying out those functions. The legislation is not prescriptive about what a comprehensive and efficient service is. However, in the case of Bailey v London Borough of Brent [2011] the Judge stated that comprehensive does not mean that every resident should live close to a library. Comprehensive is taken to mean delivering a service that is accessible to all residents using reasonable means, including digital technologies. An efficient service must make the best use of the assets available to meet its core objectives and vision, recognising the constraints on council resources.

5 Decisions about the service must be embedded in a strategic framework which draws upon evidence about needs and aspirations for the borough. When considering how to meet its statutory duty, it is important for the council to carry out an assessment of the needs and an understanding on how the service is performing. The assessment of need should be consulted upon along with the draft strategy which contains proposals to change the service. Consultation on the draft needs assessment will help the council increase its awareness of any unmet need and aspirations of communities. This will also help to update the needs assessment and the future strategy for the service.

Public Sector Equality Duty

The Council must comply with the Public Sector Equality Duty. The general duty is set out in s.149 Equality Act 2010. In summary, the duty requires the Council to have due regard to the need to: a) Eliminate unlawful discrimination, harassment and victimisation and other behaviour prohibited by the Act. In summary, the Act makes discrimination etc. on the grounds of a protected characteristic unlawful b) Advance equality of opportunity between people who share a protected characteristic and those who do not. c) Foster good relations between people who share a protected characteristic and those who do not including tackling prejudice and promoting understanding. The Act makes clear that having due regard for advancing equality involves: • Removing or minimising disadvantages suffered by people due to their protected characteristics. • Taking steps to meet the needs of people from protected groups where these are different from the needs of other people. • Encouraging people from protected groups to participate in public life or in other activities where their participation is disproportionately low. The protected characteristics are age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

6 Summary of the findings of the Ealing Library Service needs assessment

• The service provides access to libraries in 13 locations across the borough. Most residents are within a two-mile radius of one of the four main town centre libraries, as well as 24/7 access to the virtual library on line resources. • The four main town centre libraries (Acton, Ealing Central, Northolt and Southall) are each open for more than 50 hours a week with Ealing Central and Southall open on Sundays; and Ealing, Northolt and Southall libraries provide additional opening hours leading up to student exams April to June each year. • Ealing Central and Southall libraries have the highest visits and book issues and the highest number of active users. • Active users of the library service make up approximately 17% of the borough population. • Library visits across the service have generally remained at 1.6 million visits per annum over the last five years. • Book issues (borrowing an item from the library) are declining, in line with the national trend. • Over the past three years, Ealing library service has had increase in visits (+2.11%); and decrease in issues (-3.5%). • There has been an increase in the use of e-resources. eBook issues have increased by +14.83% and e Audio by +52.57% within the last three years. • Library users are making use of the public network computers. However, there is no library where computers are being used more than 40% of the available time. • Forty-seven percent of active library users are between16 and 49 years of age. Under 16’s account for 34% of active users and people over 50 make up a further 19% of active users. • Projected 2026 population changes in the following age band of library service users o 0 – 9-year olds are expected to decrease o 10 – 19-year olds are expected to increase o 70-year olds and over are expected to increase

• Acton, Northolt and Southall libraries are in areas of high deprivation and social need (Index of Multiple Deprivation). These libraries are of comparative size. Acton and Northolt libraries have fewer than 50% visitors than Southall library’s 256,695 visits. Both Acton and Northolt libraries have the capacity to increase visits by better engaging with communities and aligning the service offer with local need. • Acton and Southall libraries book issues were between 64,000 and 67,000 in 2017 – 2018, while Northolt issued almost 33,000 books in the same year. There is significant capacity to increase issues at Northolt through better engagement around reader development and community engagement programmes.

7 Considerations for the Ealing Library Strategy

This table summarises some of the key issues that need to be considered as part of the future library strategy.

Table 2: Key Issues

Consideration Comprehensive Offer Issues The four main town centre With all residents within The comprehensive offer does libraries (Acton; Ealing two miles of a library, not require that every resident Central; Northolt and providing a universal offer is within walking distance of a Southall) and two branch and specialist services library. libraries (Jubilee Gardens currently, consolidating and Northolt leisure) the statutory library offer provide library coverage to the six libraries would across the borough, with not reduce the offer to access to a library for residents adversely. residents within a two-mile radius of the six libraries. Ealing Libraries provide an A good digital offer is an Improved broadband and IT online digital offer 24/7. integral part of the access to enable the service to comprehensive library respond to customer offer provided by a library expectations of a good digital service. platform, digital interaction with the service and wider online resources. The four main town centre The four main town Consider opportunity for greater libraries are most used by centres are well used with usage against any proposed active library users and capacity for greater usage changes in opening hours. have higher footfall than in terms of visits and branch libraries. issues. Focussed reader development and community engagement to align library offer with community need and aspiration. Acton, Northolt and To support improved Any proposed change to Southall fall within Ealing’s outcomes for these areas opening hours in these libraries overall Index of Multiple and provide two to be weighed against future Deprivation areas. additional branch libraries targeted work to help improve in Northolt and Southall. outcomes. Service mitigations to be explored with partners and communities.

Branch libraries registered, All branch libraries fall These libraries serve very local and active users are within within the catchment area communities who also have 1.5-mile radius of the of a main town centre access to one of the four main branch. library. town centre libraries. The statutory offer would still be accessible to Issues to consider are; users of these libraries at affordability and efficiency; the main town centre community involvement in the libraries and through the future operation and delivery of virtual library. very local provision that is surplus to the comprehensive

8 Consideration Comprehensive Offer Issues library offer provided by Ealing library service.

Projected change in profile Services to these groups Plan for increased demand for of local population will are part of the universal study space at the main impact on future library offer provided by libraries. libraries. provision for children and Change may impact on young people. the balance and focus of Ensure the IT offer meets the provision to these age needs and expectations of a groups. growing cohort of students and users.

Plan for a future of digitally experienced older service users.

Potentially older users with greater independence and networks, different expectations on who provides and nature of public services.

Ealing libraries

Ealing’s library service operates from 13 buildings across the borough. The service also includes: • Home Library Service – which delivers books and other items to people who are home bound • Local Studies and Archives Service • Hospital Library (St Bernard’s) – This service is commissioned by West London NHS Trust for staff and patients of the hospital

Table 3: Ealing’s 13 libraries by type and location

Rental/Service Library Type Location Charges Everyone Active Centre Main Town Centre Acton High Street No Library W3 6NE Main Town Centre Ealing Broadway Centre Ealing Central Yes Library W5 5JY Oldfield Lane South Greenford Branch Library UB6 9LG No Cherington Road Hanwell Branch Library No W7 3HL Jubilee Gardens Health Jubilee Gardens Branch Library Centre Yes UB1 2TJ Northfield Avenue Northfields Branch Library No W5 4UA

9 Rental/Service Library Type Location Charges Eastcote Lane North Northolt Leisure Branch Library UB4 4AB Yes Main Town Centre Church Road Northolt No Library UB5 5AS Horsenden Lane South Perivale Branch Library UB6 7NT No 143-145 Pitshanger Lane Pitshanger Branch Library Yes W5 1RH Dominion Centre Main Town Centre Southall 112 The Green No Library UB2 4BQ Melbourne Avenue West Ealing Branch Library No W13 9BT Whitton Avenue Wood End Branch Library UB6 0EE No

Types of library in Ealing

Main town centre libraries are strategically located across the four town centres of Acton, Ealing, Northolt and Southall. They act as the main hub library for the areas they serve, with longer opening hours of between 53 to 57 hours over six or seven days a week July to March and have more facilities (meeting rooms, stock, IT, events and activities). They all have extended opening hours April to June each year to provide additional study time for students. Branch libraries have shorter opening hours over four or five days a week of between 31 and 39 hours a week, apart from Northolt Leisure Library which has extended hours due to its location in the foyer of the Northolt Leisure Centre. They generally provide a wider community offer through partnerships, events and activities and some have space for hire. All branch libraries are linked to main town centre libraries.

Location and reach of Ealing’s libraries

The location of the libraries is shown on the following maps and the catchment area served. The council is proposing that it delivers its statutory duty to provide a library service from six libraries. Map 1 shows the 6 libraries and the 2-mile catchment coverage for each of the libraries combined. This demonstrates that there is almost 100% coverage within two miles of a council run library. However, parts of Perivale fall outside the 2- mile catchment area of the six libraries. The service will need to consider any mitigation that could be put in place, within the resources available, as part of its future proposals for the library service.

10 Figure 1 - 2-mile catchment area of the 6 proposed Ealing run ‘statutory’ libraries

Figure 2 - 1.5-mile catchment area of the 7 branch libraries ( 2 proposed as Ealing run community supported libraries and 5 as community managed libraries)

11 Figure 2 shows that the branch libraries provide a very local offer. Most users of branch libraries live within 1 and 1.5 miles of the library. The catchment areas served by branch libraries also overlap. Northfields, West Ealing and Hanwell libraries provide significant over provision in a small radius of 1.5 miles. The very local nature of the focus of these libraries, in addition to the access to the 6 libraries where the Council is proposing to consolidate its offer, makes these branch libraries a prime opportunity for these services to be run as community managed libraries.

Ealing library service statutory core offer

• Arts and cultural programmes, events and activities • Cultural Calendar; national/global themed activities and programmes • Books, E-books, e-audio and e-magazines • Newspapers (Hard copy and Digital) • Public access computer points • Digital resources and technology • Digital Literacy • Promoting Reading, Literacy and Functional Skills • Reader Development events and activities including story times and rhyme times for children, reading groups, computer tuition, author talks, Summer Reading Challenge, Book Clubs, Book Trust • Home Work clubs; Coding Clubs; LEGO Education • Community meeting spaces and community led events • Outreach programmes in community settings • Work experience, placements and volunteering opportunities • Health and Wellbeing programmes and activities • Online access to council, community and health information • Adult and Community Learning Programmes • Employment & Skills partners – Job Clubs; Job Centre Plus • Sign posting to council and other services • Wi-Fi and internet access • 24/7 online services • Access to resources from other library authorities

12 Profiles of library users in Ealing

Number of registered and active Library Users Ealing library records show 149,882 registered users at the point when the data was extracted across the whole library service (registered users of the Home Library Service, Hospital Library Service and the 13 static libraries). This represents 44.3 % registered users against the Ealing population. The number of people who are active users of the 13 static libraries only totals 56,801. This represents 17% against the overall population in Ealing. However, the number of active users increase to 57,227 when the Home Library Service and Hospital Library Service active users are included. The table below shows the number of active users as of October 2018: Table 4: Active and registered users of each library in Ealing (October 2018)

Library Active Registered users users Acton 5767 16830 Central 17765 48753 Greenford 3692 10921 Hanwell 1761 3726 Jubilee Gardens 2497 6280 Northfields 1952 4545 Northolt Leisure 2572 5443 Northolt 4080 9632 Perivale 1591 3896 Pitshanger 2033 4519 Southall 6610 18918 West Ealing 4278 11050 Wood End 2203 5369 Total 56801 149882

Registered users are recorded based on which library they register (join) as a library member. This counts as a registered user for that specific library. There are 20,440 registered users who have addresses outside of Ealing. Table 5 below shows the ward profile of 129,442 registered users at the 13 static libraries with Ealing addresses. There is some overlap between the ward registered users live in and the library where they have registered their library membership. For example, residents with an address in Greenford may be counted as a registered user for either Greenford library or Northolt library, depending on where they took out their original library membership. Table 6 shows the ward profile of registered users of the library service who have borrowed an item from the library at least once in the past twelve months and are, therefore, classed as an active user of the library service. Active user profiles only relate to borrowing an item from the library and is distinct from using the library for any other purpose.

13 Table 5 – Registered Library users by ward

Ward

Northolt

Acton Ealing Central Greenford Hanwell Jubilee Gardens Northfields Northolt Leisure Perivale Pitshanger Southall West Ealing WoodEnd GrandTotal

Acton Central 4536 1432 27 10 6 17 32 8 2 25 29 70 5 6199 Cleveland 96 2978 237 113 20 53 49 5 39 2312 56 984 9 6951 Dormers Wells 66 849 878 47 1613 10 97 15 11 15 1067 211 20 4899 Ealing Broadway 100 5335 25 37 9 59 18 15 11 488 38 499 4 6638 Ealing Common 333 5066 37 15 13 218 12 3 12 51 35 213 5 6013 East Acton 2684 1226 9 13 8 10 23 13 9 17 26 72 8 4118 Elthorne 109 2017 57 1650 19 130 38 9 12 41 76 2774 7 6939 Greenford Broadway 58 878 3765 36 271 15 1104 195 43 37 241 145 61 6849 Greenford Green 41 572 2077 10 35 3 153 188 75 23 57 71 1547 4852 Hanger Hill 194 3970 31 12 1 13 17 15 32 1014 18 116 8 5441 Hobbayne 107 2163 478 1362 45 64 36 13 32 143 74 943 13 5473 Lady Margaret 28 574 1152 27 3058 6 101 23 6 11 517 64 7 5574 North Greenford 35 361 209 11 18 10 106 224 312 10 31 42 2326 3695 Northfield 100 2369 15 40 5 2365 8 3 6 43 22 759 5735 Northolt Mandeville 32 442 255 14 28 8 1307 2408 17 10 89 65 810 5485 Northolt West End 52 470 459 18 86 7 5164 186 7 17 140 82 57 6745 Norwood Green 71 955 83 165 211 8 61 12 3 12 3448 470 2 5501 Perivale 56 1170 336 18 20 15 56 32 2929 92 22 92 37 4875 South Acton 4256 1892 17 12 14 26 14 2 6 25 76 111 8 6459 Southall Broadway 44 851 67 24 444 7 48 13 6 2 3476 155 6 5143 Southall Green 46 341 47 12 140 4 53 7 1 2 7046 78 5 7782 Southfield 1399 287 10 5 1 7 6 3 1 4 8 23 1 1755 Walpole 66 2867 21 44 7 942 19 3 3 28 19 2300 2 6321 Total 14509 39065 10292 3695 6072 3997 8522 3395 3575 4422 16611 10339 4948 129442

14 Table 6 - Active Library users by ward

Ward

Acton EalingCentral Greenford Hanwell Jubilee Gardens Northfields Northolt Northolt Leisure Perivale Pitshanger Southall WestEaling WoodEnd Grand Total Acton Central 1584 434 6 3 4 7 17 6 2 9 7 24 4 2107 Cleveland 50 1108 73 43 6 22 12 1 15 977 14 371 4 2696 Dormers Wells 21 240 265 15 591 5 41 5 8 2 315 74 12 1594 Ealing Broadway 38 1939 11 19 4 25 8 10 5 228 14 210 2 2513 Ealing Common 110 1739 8 5 5 105 3 1 1 19 15 79 2 2092 East Acton 863 364 0 2 3 5 9 4 2 11 5 28 4 1300 Elthorne 40 721 24 826 4 50 13 3 4 18 27 1094 3 2827 Greenford Broadway 21 276 1337 11 113 9 440 94 17 10 88 48 27 2491 Greenford Green 14 192 687 4 11 1 70 92 23 8 19 19 679 1819 Hanger Hill 70 1454 11 5 0 6 7 11 10 463 6 56 6 2105 Hobbayne 36 770 167 653 22 22 10 4 14 69 40 329 6 2142 Lady Margaret 8 192 364 16 1179 2 46 9 1 5 161 25 2 2010 North Greenford 10 104 67 1 9 6 37 101 134 4 10 18 887 1388 Northfield 43 857 4 14 2 1002 4 2 0 20 8 316 2272 Northolt 9 149 73 9 11 3 537 1186 7 0 37 22 292 2335 Mandeville Northolt West End 18 162 144 5 38 1 2277 90 3 6 55 29 23 2851 Norwood Green 27 259 21 61 85 4 26 6 0 4 1124 179 2 1798 Perivale 22 395 123 6 6 6 32 11 1165 36 8 32 13 1855 South Acton 1423 619 6 4 6 12 6 0 1 7 28 50 2 2164 Southall 18 231 22 6 187 2 17 7 1 0 1036 53 2 1582 Broadway Southall Green 10 102 7 3 54 1 17 4 0 1 2808 23 1 3031 Southfield 498 93 5 2 0 4 1 2 1 2 2 11 0 621 Walpole 28 1079 8 25 3 421 8 1 1 11 10 915 1 2511 Grand Total 4961 13479 3433 1738 2343 1721 3638 1650 1415 1910 5837 4005 1974 48104

* Ealing library records show 56,801 active users. There are 8,697 active users who have addresses outside of Ealing borough.

15 Library users by age and gender The data in the table below shows active users are for static branch libraries only. Table 7: Active users of Ealing’s libraries by age and gender

Unknown Age Female Male Total Gender Under 16 10,059 9,067 432 19,558 16 - 49 16,630 10,039 352 27,021 Over 50 5,514 4,684 450 10,648 Total 32,203 23,790 1,234 57,227

Across all Library branches, the age group with the most active library users is 16 – 49 (47%), followed by under 16 (34%) and then over 50s (19%), representing almost one fifth of all library users.

16 Profiles of Ealing’s libraries

Opening hours The libraries are open for 554 per week. The pattern of opening hours is predominantly 0900-1900 on weekdays, 1000-1700 on Saturdays and 1300-1600 in the Central & Southall libraries on Sundays. April to June there are extended opening hours at Acton, Ealing Central, Northolt and Southall libraries providing additional study time to support students preparing for exams. This is an additional 24 hours each week increasing the total library hours weekly to 578 across the 13 static libraries. The Hospital library provides a 23.5-hour weekly service for the patients and staff of St Bernard’s Hospital. The library service in total provides 601.5 hours weekly access. Figure 3 below shows the standard weekly opening hours across 13 libraries (554) hours). Figure 3 – The weekly opening hours for each library

Acton 53 Central 57 Greenford 39 Hanwell 31 Jubilee Gdns 39 Northfields 31 Northolt 54 Northolt Leisure 53 Perivale 31 Pitshanger 31 Southall 57 West Ealing 39 Wood End 39

Number of visits An analysis of data from the library management system demonstrates that over the past three years there has been an increase of library visits but a decline in issues. All Ealing libraries have an electronic people counter at the library entrance to count visitors. The people counters count people in and out of the library. Therefore, to get a more accurate picture of actual visits, the total number recorded is divided by two to get the number of visits to the library. Library visitors give an indication of the volume of business in each library and how busy the library is. Visitors can be at a library for any number of reasons, including for study or research, to read newspapers/magazines, advice, information and to socialise. Data on all these types of activities is not captured. Introducing user surveys

17 will help capture the profile of activities undertaken by visitors and the reasons they visit the library. Ealing libraries had 1,633,914 physical visits in 2017-2018. Library users also made 288,779 online visits between 2017-2018. The total number of visits real and virtual was 1,922,639. Overall, visits to public library branches for the last three years show that in 2016-2017 there was a year-on-year increase of 1.60%, and in 2017-18 an increase of 0.51%.

Table 10: Total no. of visits to libraries in Ealing between April 2015 and March 2018

2015-16 2016-17 2017-18 Total Visits 1,603,029 1,628,438 1,633,914 Percentage change 1.60% 0.51%

Figure 4: Total no. of visits to libraries in Ealing between April 2015 and March 2018

1,631,664 1,625,546

1,603,029

2015/16 2016/17 2017/18

Visits to the libraries throughout the day (Hourly visits) June to September 2018 the actual visits to the 13 libraries was 566.083. These visits were then analysed to show hourly usage across the service. This showed that less than 3% of visits took place between 9.00am – 10.00am; visits to the libraries picked up from 10:00am onwards; and the busiest time was between 11:00am and 4:00pm with less than one percent of visits being made between 7:00pm and 8:00pm.

18 Figure 5 – % of total visitors to libraries by the hour in which they visited

14 13 12 12 11 12

9

7

4 3 3

0

9AM 10AM 11AM 12PM 1PM 2PM 3PM 4PM 5PM 6PM 7PM 8PM

Number of issues In total there were 820,108 items borrowed (issues) from 13 static libraries and the home library service in 2017-2018. Overall, issues at library for the last three years show that for 2016-2017 there was an increase of 5.55%, in 2017-2018 a decrease of 5.79%.

Table 11: Total no. of issues from libraries in Ealing between April 2015 and March 2018

2015-16 2016-17 2017-18 Total issues 819,465 867,593 820,108 Percentage change 5.55% -5.79%

Figure 6 – Total no. of issues from libraries in Ealing between April 2015 and March 2018

867,593

819,465 820,108

2015‐16 2016‐17 2017‐18

19 Number of book issues - Annual profile (including Hospital Library Service) Table 12: No. of issues from all libraries in Ealing during 2017/18 by adults and children

Total Adult Children's Children's Month issues Issues Issues Issues % April 71375 32516 38859 54% May 66241 31457 34784 53% June 64659 31398 33261 51% July 74982 33047 41935 56% August 82806 34445 48361 58% September 72962 32770 40192 55% October 75496 33757 41739 55% November 69259 31172 38087 55% December 52018 24712 27306 52% January 70618 33246 37372 53% February 63411 28154 35257 56% March 67709 31010 36699 54% Total 831536 377684 453852 55%

IT usage in Ealing’s libraries

The library service holds data on multiple IT usage variables. These include: • Wi-Fi Usage • Public Internet Usage by time and sessions • eBook issues • e-Audio • e-Magazines

Public Network (PN) sessions The Library provides a total of 186 public network computers for use by the public. In addition, there are 40 pcs across the service in IT suites at Acton (9), Central (16) and Northolt (15) Libraries. The pcs in the IT suites are not included in the data count for use of the Public network computers. Table 13: Number of public computers in each library

2017/18 Public Network Library Computers Acton 19 Northfields 8 Pitshanger 4 West Ealing 12

20 2017/18 Public Network Library Computers Central 67 Greenford 16 Hanwell 6 Perivale 3 Wood End 6 Southall 10 Northolt Leisure 7 Northolt 14 Jubilee Gardens 13 Hospital 1 Total 186

The People Network (PN) provides free public internet access for first two hours. Additional hours access is charged at £2.50. PN Sessions refer to the number of successful logins onto the network, each login refers to one session. Each library branch provides some PC’s for internet access, Microsoft Office, and access to the library online services. The service provides free Wi-Fi access to library members. In 2015-2016, the data provided is only for part of the year due to the Wi-Fi being installed in the first three months of 2015 and data recorded subsequently. The table below on PN access and Wi-Fi use show a small decline over the last few years. This has been attributed to the slow speed of the network and the quality of this aspect of the service that has not kept pace with customer expectations. There was a total of 228,041 PN sessions in 2017-2018. Sessions typically last between 30 and 60 minutes. Some of the basic IT skills sessions library users receive support from volunteers or library staff will last longer. Table 14: Total PN and Wi-Fi sessions between at libraries between April 2015 and March 2018

2015-16 2016-17 2017-18 PN Sessions 267,941 247,247 228,041 Percentage change -7.72% -7.77% Wi-Fi Sessions 39,546 81,250 80,339 Percentage change 105.46% -1.12%

Table 15: PN time used between April 2016 and March 2018

2016-17 2017-18 PN Time Used 149,556 167,444 PN Time Available 396,616 479,116 % of PN time used 37.71% 34.95%

21 Figure 7: % PN time used of that available between April 2016 and March 2018

62.29% 65.05%

37.71% 34.95%

2016‐17 2017‐18

PN Time Used ‐ PN Time Available ‐

e-Issues Ealing Libraries provide a range of online reading materials from a variety of providers over the last three full fiscal years, including: Overdrive, Zinio, and Borrowbox. Below is the current collected data, some of the yearly figures contain missing data months. Table 16: e-Issues from Ealing libraries between April 2015 and March 2018

2015-16 2016-17 2017-18 eBook Issues 11,688 11,215 9,980 eAudio Issues 3,958 5,296 5,958 eMagazines Issues 785 4362 4336

Figure 8: e-Issues from Ealing libraries between April 2015 and March 2018

14,000

12,000

10,000

8,000

6,000

4,000

2,000

0 2015‐16 2016‐17 2017‐18

eBook Issues eAudio Issues eMagazines Issues

22 Cost to run Ealing’s libraries

The table below shows the library service budget over the last six years and over a five-year period, the level of use against two basic measures: visits to the library and issues (the number of books borrowed annually) Table 17: Total budget, number of visitors and issues for all libraries between April 2013 and March 2019

Revenue Issues (Books Visits Budget borrowed annually) 2013/14 £3.8m 1.6m 1.1m 2014/15 £4.0m 1.6m 1. 0m 2015/16 £3.6m 1.7m 819,465 2016/17 £3.2m 1.6m 867,593 2017/18 £3.9m 1.6m 831,536 2018/19 £4.4m Data available April 2019 Data available April 2019

Table 18: Total service cost for each library in 2017/18 alongside cost per visit and issue

Library Service Cost 2017 ‐ 18 Cost per Visit 2017 ‐ 18 Cost per Issue (£) Visits (£) Issues (£) Acton 302,066.10 110,985 2.72 64,044 £4.72 Ealing Central 811,599.91 382,393 2.12 162,223 £5.00 Northolt 327,405.66 121,230 2.70 32,825 £9.97 Southall 322,421.17 256,695 1.26 67,437 £4.78 Jubilee Gardens 226,687.93 104,815 2.16 30,474 £7.44 Northolt Leisure 217,333.33 160,499 1.35 43,529 £4.99 Greenford 267,539.17 58,311 4.59 44,065 £6.07 Hanwell 195,764.53 42,146 4.64 32,372 £6.05 Northfields 217,451.17 81,129 2.68 28,999 £7.50 Perivale 162,764.28 29,135 5.59 25,407 £6.41 Pitshanger 243,441.41 94,347 2.58 46,869 £5.19 West Ealing 257,806.67 128,811 2.00 48,640 £5.30 Wood End 192,002.70 55,379 3.47 31,431 £6.11

23 Volunteers

Volunteers play a significant role in supporting the library service and support a diverse range of library activities in Ealing Libraries. These include: • Summer Reading Challenge • Homework Clubs, Knitting Club, Yoga Classes, Sketching Sessions, Reading Groups, Code Club, Chess Club • Code Club, IT Volunteer, Reading Groups • Lego Club • Chess Club, • Bounce & Rhyme, Knitting Club • Coffee Mornings, ESOL Classes, IT Classes, Coding Club, • Bounce N Rhyme, Knitting Club, • Knitting/Crochet Club • Coffee Mornings, ESOL Classes, IT Classes • Chess Club • Knitting Club, English Conversation • Storytime Volunteer The number of volunteers’ sessions have been increasing gradually, as shown in table below. An individual may volunteer in the library on multiple occasions. Each occasion is counted as a volunteer session across the library service. Table 20: Volunteer sessions in Ealing libraries between April 2015 and March 2018

2015-16 2016-17 2017-18 Volunteer Sessions 298 607 734 Hours worked 3541 3864 3760

Figure 9: Volunteer sessions in Ealing libraries between April 2015 and March 2018

3900 800

700 3800

600

3700 500

3600 400

Hoursworked 300 3500 No. Volunteers of 200 3400 100

3300 0 2015‐16 2016‐17 2017‐18

No. of Volunteers Hours work

24 Local Need – providing services in neighbourhoods of most need

The Department for Communities and Local Government (DCLG) released the English Indices of Deprivation in September 2015. These indices provide a set of relative measures of deprivation for small areas (Lower-layer Super Output Areas (LSOA) across England. There are 32.844 Lower Layer Super Output Areas in the country. The Indices of Multiple Deprivation (IMD)1 is based on seven domains of deprivation constructed from 37 different indicators. Ealing has a total of 196 LSOAs. In addition to the Index of Multiple Deprivation and the seven domain indices, two supplementary indices also used are: Income Deprivation Affecting Children Index (IDACI) and the Income Deprivation Affecting Older People Index (IDAOPI). Key findings for Ealing’s overall Index of Multiple Deprivation (IMD) • Ealing is ranked the 87th most deprived local authority out of all 326 English local authorities. • The most deprived areas of Ealing fall within the town centre neighbourhoods of Northolt, Southall, and Acton. • Norwood Green is the most deprived ward in terms of the overall Index of Multiple Deprivation, followed by Northolt West End, Southall Broadway, and Southall Green. Income deprivation • Ealing is now the 28th most deprived borough in terms of the scale of income deprivation (i.e. the size of the population that is income-deprived). • Northolt West End is the most deprived ward in terms of rank of income deprivation. Employment deprivation • Ealing is the 41st most deprived borough in terms of scale of employment deprivation (i.e. the size of the population that is employment-deprived). • Northolt West End is the most deprived ward in terms of the rank of income deprivation. Income Deprivation Affecting Children Index (IDACI) • East Acton is the most deprived Ealing ward in terms of IDACI score. Income Deprivation Affecting Older People (IDAOPI) • South Acton and Southall Broadway are the joint most deprived wards in Ealing in terms of IDAOPI scores.

The table below shows the most and least deprived wards in Ealing based on the overall index for multiple deprivation, the 7 domains that indicate the Indices of Multiple

1 The domains are combined to produce the overall Index of Multiple Deprivation (IMD): Income Deprivation, Employment, Deprivation, Education, Skills and Training Deprivation, Health Deprivation and Disability, Crime, Barriers to Housing and Services, Living Environment Deprivation

25 Deprivation and the two supplementary indices relating to deprivation impacting children and older people.

Table 21: Top 3 most deprived and top 3 least deprived wards in Ealing (IMD 2015)

Overall Barriers to Health & Living Index Income Employment Education Crime Services & IDACI IDAOPI Disability Environment Rank (IMD) Housing

Norwood Northolt Norwood Southall Norwood Southall Norwood 1 East Acton East Acton South Acton Green West End Green Broadway Green Broadway Green

Northolt Norwood Northolt Southall Southall Southall Northolt Ealing Northolt Southall 2 West End Green West End Green Broadway Green West End Broadway West End Broadway

Southall South Dormers South Greenford Southall South Dormers 3 South Acton South Acton Broadway Acton Wells Acton Broadway Green Acton Wells

Ealing Greenford Hanger Ealing 3 Southfield Southfield Walpole Northfield Cleveland Walpole Broadway Green Hill Broadway

Hanger Hanger North Ealing North 2 Hanger Hill Northfield Southfield Walpole Hanger Hill Hill Hill Greenford Broadway Greenford

Ealing Lady 1 Northfield Northfield Northfield Hanger Hill Northfield Northfield Northfield Northfield Broadway Margaret

Wards within Acton, Northolt and Southall consistently feature in the top 3 areas of deprivation tracked across the all three sets of indices. The neighbourhood’s outcome review identifies these three areas as parts of the borough where a focus on community services and interventions can make an impact in improving the life chances of residents experiencing or at risk of multiple deprivation.

26 Ealing’s Joint Strategic Needs Assessment (JSNA)

Ealing’s Joint Strategic Needs Assessment (JSNA) 2 is a report which shows the health and wellbeing of the people living and working in Ealing. It analyses detailed information about our local population from commonly used sources like the Census, health surveys, and service-based information and compares it with intelligence from a variety of community sources. This helps to create a picture of the current (and future) local health needs and identifies health inequalities and gaps in service. The JSNA provides an important source to help strategic planning of services to help improve wider health and wellbeing outcomes for the borough. Its analysis of the local population, using a wide variety of sources, in its chapter on Population Characteristics provides information on population projections starting 2016 to 2026 and 2036. The projections through to 2036, generally in all the age bands, are predicted to follow the 2026 trend of either increasing or reducing. Projected population changes are: • Reduction in 0 – 4-year olds (-8%) • Reduction in 5 – 9-year olds (-5%) • Increase in 10 – 14-year olds (+15%) • Increase in 15 – 19-year olds (+18%) • The only increase in the 25 – 49 age band is amongst 44 – 49-year olds (+3%) • Significant increase in the over 50’s with the biggest age band increases are 70 – 74-year olds (+31%) and 75 – 79-year olds (+29%)

Evidence focus and interventions The JSNA evidence and priority interventions for commissioners and service providers will help shape the priorities for the Library Service. The chapters on evidence are comprehensive and in particular the sections that address the current and changing cohort of library users will enable strategic planning on how these aspects of the universal library offer is developed and delivered for these population groups: • Children and young people • Mental health and wellbeing • Older people

2 www.ealing.gov.uk/jsna

27 Appendices

Appendix 1 - Performance data for all libraries over the last 3 years

2015/16 2016/17 2017/18 Library Visits Issues Visits Issues Visits Issues Acton 131706 82404 118938 73850 110985 64044 Central 349852 207735 348691 181073 382393 162223 Greenford 66083 60304 60022 51305 58311 44065 Hanwell 49124 35072 41864 33168 42146 31372 Jubilee Gardens 104544 37427 111645 34720 104815 30474 Northfields 86551 32373 81787 32246 82129 28999 Northolt Leisure 156762 56058 166510 49115 160499 43529 Northolt 112124 35504 111004 32803 121230 32825 Perivale 30659 25873 30910 27857 29135 25407 Pitshanger 103950 49768 100280 44482 94347 46869 Southall 242549 88335 272955 78200 256695 67437 West Ealing 116264 59322 117883 50243 128811 48640 Wood End 52861 49290 63057 41760 55379 31431

28 Appendix 2 – Performance data for individual libraries over the last 3 years

Library name: Acton

Footfall 2015/16 2016/17 2017/18 April 12133 11184 9024 Acton ‐ Footfall May 11316 10699 10458 14,000 June 11553 10763 10622 July 11565 9377 9015 12,000 August 10614 8842 8816 10,000 Sept 12043 9774 9459 8,000 Oct 11296 9200 10002 6,000 Nov 10871 10903 9635 4,000 Dec 7950 8721 6414 2,000 Jan 10094 9598 8880 ‐ Feb 11062 9480 9225 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 11209 10397 9435 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 131706 118938 110985

Issues 2015/16 2016/17 2017/18 April 7060 6574 5717 Acton ‐ Issues May 7386 6072 4852 8000 June 6951 6335 4907 7000 July 7537 6062 5532 6000 August 6654 6741 6176 5000 Sept 6660 6079 5870 4000 Oct 7453 6394 6069 3000 Nov 6369 6408 5761 2000 Dec 5207 4971 4149 1000 Jan 7132 6469 5633 0 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 7083 5780 4677 March 6912 5965 4701 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 82404 73850 64044

A. Users 2015/16 2016/17 2017/18 April 7135 7048 6652 May 7096 7023 6575 Acton ‐ Active Borrowers June 7064 6969 6497 7500 July 7107 6946 6478 7000 August 7150 6912 6502

Sept 7088 6930 6496 6500 Oct 7082 6854 6455 6000 Nov 7030 6829 6434

Dec 6966 6794 6328 5500 Jan 7011 6757 6322 5000 Feb 7026 6776 6217 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 7073 6700 6138 Average 7069 6878 6425 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18

29 Library name: Ealing Central

Footfall 2015/16 2016/17 2017/18 April 32450 29126 24972 Ealing Central ‐ Footfall May 38833 33507 25771 45,000 June 29722 35784 32753 40,000 35,000 July 29999 32500 33010 30,000 August 28472 28000 34000 25,000 Sept 30138 32000 34495 20,000 Oct 35071 35000 35129 15,000 Nov 23138 23000 34932 10,000 5,000 23223 24649 32891 Dec ‐ Jan 22623 24500 32900 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 26150 25424 31537 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 30033 25201 30003 Total 349852 348691 382393

Issues 2015/16 2016/17 2017/18 April 17418 15959 14259 May 18195 15091 12558 Ealing Central ‐ Issues June 17716 15192 12545 25000

July 22206 16496 15567 20000 August 19539 16647 15933 Sept 13137 15829 14111 15000

Oct 19795 16724 15086 10000 Nov 16384 14607 13069 Dec 12539 11781 9446 5000

Jan 17867 14385 13484 0 Feb 16270 14022 12676 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 16669 14340 13489 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 207735 181073 162223

Active Users 2015/16 2016/17 2017/18 April 21234 21099 20774 May 21128 20978 20690 Ealing Central ‐ Active Borrowers June 20752 20984 20514 21500 July 20954 20953 20461 21000 August 21006 20853 20485

Sept 20760 21173 20409 20500 Oct 20854 21168 20426 20000 Nov 20859 21198 20330

Dec 20807 21044 20152 19500 Jan 20813 21083 20125 19000 Feb 20989 21211 20095 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 21039 20984 19834 Average 20933 21061 20358 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18

30 Library name: Greenford

Footfall 2015/16 2016/17 2017/18 April 9324 5955 4141 Greenford ‐ Footfall May 5582 5421 5444 10,000 June 5587 4657 5386 8,000 July 6883 5178 5314 August 7527 6446 5535 6,000 Sept 8139 3649 4509 4,000 Oct 3751 4878 6240 Nov 3901 5013 2694 2,000 Dec 3740 4738 2002 ‐ Jan 3813 3616 2994 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 3913 4664 5531 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 3926 5807 8521 Total 66083 60022 58311

Issues 2015/16 2016/17 2017/18 April 5678 4877 4083 May 5741 3778 3751 Greenford ‐ Issues June 4743 4135 3504 8000 July 6763 4468 3943 7000 August 6040 5036 4991 6000 5000 Sept 2953 4307 3927 4000 Oct 6099 4876 3952 3000 Nov 4308 4470 3301 2000 Dec 3702 3276 2571 1000 Jan 4883 4020 3263 0 Feb 4534 3853 3551 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 4860 4209 3228 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 60304 51305 44065

Active 2015/16 2016/17 2017/18 Users Greenford ‐ Active Borrowers April 4778 4583 4289 5000 May 4813 4508 4228 June 4773 4465 4244 4500

July 4817 4447 4232 August 4801 4375 4194 4000

Sept 4681 4395 4166 3500 Oct 4679 4367 4127 Nov 4604 4482 4071 3000 Dec 4596 4452 4017 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Jan 4556 4430 3987 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Feb 4576 4372 4009 March 4576 4324 3935 Average 4688 4433 4125

31 Library name: Hanwell

Footfall 2015/16 2016/17 2017/18 April 3317 3394 3300 Hanwell ‐ Footfall May 2723 3514 3606 7,000 June 4988 3454 3922 6,000 July 6318 3572 3474 5,000 August 5034 3284 3848 4,000 Sept 4406 3314 3976 3,000 Oct 3956 3544 3418 2,000 Nov 3398 3706 3264 1,000 Dec 3300 3164 2862 ‐ Jan 3800 3568 3124 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 4120 3254 3142 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 3764 4096 4210 Total 49124 41864 42146

Issues 2015/16 2016/17 2017/18 April 3053 2992 2479 May 3349 2524 2373 Hanwell ‐ Issues June 2746 2508 2659 4500 July 3923 3297 2978 4000 3500 August 3330 2821 3208 3000 Sept 1664 2980 2637 2500 Oct 3456 2867 2628 2000 Nov 2928 2858 2521 1500

Dec 1956 2027 1890 1000 500 Jan 2779 2921 2714 0 Feb 2874 2528 2561 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 3014 2845 2724 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 35072 33168 31372

Active 2015/16 2016/17 2017/18 Users April 1734 1935 1907 May 1721 1926 1874 Hanwell ‐ Active Borrowers June 1749 1924 1866 2200 July 1829 1933 1854 2000 August 1867 1877 1868 1800 Sept 1828 1907 1867 Oct 1868 1971 1827 1600

Nov 1886 1961 1817 1400 Dec 1879 1925 1784 1200 Jan 1883 1917 1808 Feb 1899 1913 1801 1000 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 1914 1903 1777 Average 1838 1924 1838 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18

32 Library name: Hospital

Footfall 2015/16 2016/17 2017/18 Hospital ‐ Footfall April 344 352 152 May 243 308 172 400 June 227 256 161 350 300 July 357 208 150 250 August 273 235 147 200 Sept 286 240 169 150 Oct 336 202 260 100 Nov 269 232 244 50 Dec 205 207 191 ‐ Jan 284 232 218 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Feb 312 178 218 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 244 242 168 Total 3380 2892 2250

Issues 2015/16 2016/17 2017/18 542 344 229 April Hospital ‐ Issues May 264 322 269 600 June 335 327 181 July 60 328 170 500

August 203 280 189 400 Sept 271 296 312 300 Oct 342 330 421 200 Nov 173 412 316 Dec 335 398 310 100

Jan 321 346 366 0 Feb 157 154 341 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

March 46 346 236 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 3049 3883 3340

Active 2015/16 2016/17 2017/18 Users Hospital ‐ Active Borrowers April 180 147 151 200 May 168 144 148 June 161 146 153 150 July 161 146 150 August 156 144 145 100 Sept 156 140 146 Oct 156 145 153 50

Nov 148 150 156 Dec 152 148 149 0 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Jan 151 147 143 Feb 149 154 144 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 149 151 146 Average 157 147 149

33 Library name: Jubilee Gardens

Footfall 2015/16 2016/17 2017/18 April 7500 8778 9001 Jubilee Gardens ‐ Footfall May 7755 8956 8959 14,000 June 7809 13101 9029 12,000 July 8998 8799 8988 10,000 August 9987 8913 9059 8,000 Sept 9830 9155 8401 6,000 Oct 8660 9091 8599 4,000 Nov 8720 9098 8619 2,000 Dec 8598 8911 8700 ‐ Jan 8699 8902 8642 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 8990 8730 8777 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 8998 9211 8041 Total 104544 111645 104815

Issues 2015/16 2016/17 2017/18 April 3587 2929 2621 May 3348 2533 2447 Jubilee Gardens ‐ Issues June 2641 2443 1994 5000 July 3927 3400 2897 4000 August 3882 4477 4174 Sept 3063 3187 3050 3000 Oct 3469 3011 2795 2000 Nov 2359 2716 2144 Dec 2283 2272 1707 1000 Jan 2854 2475 2137 0 Feb 2841 2477 2240 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 3173 2800 2268 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 37427 34720 30474

Active Users 2015/16 2016/17 2017/18 April 3259 2940 2810 May 3185 2913 2781 Jubilee Gardens ‐ Active Borrowers June 3153 2889 2750 3400 July 3156 2901 2784 3200 August 3121 2906 2750 3000 Sept 3037 2887 2712 2800 Oct 3021 2836 2738 2600 Nov 2960 2843 2733 2400 Dec 2927 2833 2706 Jan 2899 2810 2695 2200 Feb 2944 2825 2685 2000 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 2961 2805 2640 Average 3052 2866 2732 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18

34 Library name: Northfields

Footfall 2015/16 2016/17 2017/18 April 8659 6308 6345 Northfields ‐ Footfall May 8276 6510 6829 10,000 June 7140 7060 7060 8,000 July 7157 5995 7157 August 7153 6519 6519 6,000 Sept 8157 7280 7280 4,000 Oct 7895 7031 7100 Nov 7889 7100 7100 2,000 Dec 6776 7083 7100 ‐ Jan 5890 7097 7485 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 5772 6640 6597 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 5787 7164 5557 Total 86551 81787 82129

Issues 2015/16 2016/17 2017/18 April 2672 2870 2443 Northfields ‐ Issues May 3169 2539 2130 4000 June 2678 2523 2395 3500 July 3084 2746 2643 3000 August 2395 2892 2819 2500 Sept 1718 2776 2634 2000 Oct 3402 2971 2664 1500 Nov 2787 2718 2380 1000 Dec 2080 2281 1648 500 Jan 2871 2832 2545 0 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 2573 2441 2293 March 2944 2657 2405 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 32373 32246 28999

Active 2015/16 2016/17 2017/18 Users April 2667 2531 2337 Northfields ‐ Active Borrowers May 2646 2504 2300 2900 June 2680 2467 2283 2700 July 2654 2438 2277 2500 August 2627 2432 2246 2300 Sept 2602 2457 2227 2100 Oct 2590 2437 2222 1900 Nov 2580 2385 2199 1700 Dec 2550 2365 2170 1500 Jan 2553 2372 2143 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 2571 2349 2099 March 2558 2334 2049 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Average 2607 2423 2213

35 Library name: Northolt Leisure

Footfall 2015/16 2016/17 2017/18 April 10572 14511 13047 Northolt Leisure ‐ Footfall May 11836 13383 13634 25,000 June 11561 12587 13342 20,000 July 12157 13700 14486 August 14069 20191 15671 15,000 Sept 13288 12998 12965 10,000 Oct 16085 13268 14570 Nov 12622 14633 13577 5,000 Dec 12600 10998 10817 ‐ Jan 12750 14118 12220 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 14003 13224 13271 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 15219 12899 12899 Total 156762 166510 160499

Issues 2015/16 2016/17 2017/18 April 4142 4294 3771 May 4666 3901 3342 Northolt Leisure ‐ Issues June 4865 4149 3448 7000 July 5893 4458 3704 6000 August 4854 4389 4598 5000 Sept 4222 4294 3727 4000 Oct 5338 4601 3834 3000 Nov 4695 4419 3640 2000 Dec 3669 2780 2587 1000 Jan 4580 3982 3661 0 Feb 4572 3688 3364 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 4562 4160 3853 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 56058 49115 43529

Active 2015/16 2016/17 2017/18 Users Northolt Leisure ‐ Active Borrowers April 2615 2804 2756 3000 May 2567 2811 2728 2800 June 2543 2774 2692 July 2605 2797 2736 2600 August 2641 2799 2741 2400 Sept 2634 2860 2720 Oct 2695 2870 2718 2200 Nov 2687 2814 2700 2000 Dec 2684 2754 2680 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Jan 2732 2736 2689 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Feb 2763 2800 2674 March 2809 2773 2634 Average 2665 2799 2706

36 Library name: Northolt

Footfall 2015/16 2016/17 2017/18 April 9886 9789 9056 Northolt ‐ Footfall May 9885 10983 10282 June 9490 9950 9926 14,000 July 9150 10737 11035 12,000 August 12789 11582 11649 10,000 Sept 7300 6211 10261 8,000 Oct 10165 6723 9984 6,000 Nov 7576 8564 10123 4,000 Dec 9574 8685 9923 2,000 Jan 7419 8640 9862 ‐ Feb 9145 9682 9104 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

March 9745 9458 10025 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 112124 111004 121230

Issues 2015/16 2016/17 2017/18 April 3490 2703 2696 Northolt ‐ Issues May 3296 2637 2613 4000 June 3120 2618 2542 3500 July 3317 2977 2965 3000 August 3736 3132 3476 2500 Sept 2574 2777 2998 2000 Oct 3067 2952 3113 1500 Nov 2406 2908 2710 1000 Dec 2100 2124 1838 500 Jan 2660 2742 2734 0 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 2882 2687 2650 March 2856 2546 2490 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 35504 32803 32825

Active Users 2015/16 2016/17 2017/18 April 4257 4474 4650 Northolt ‐ Active Borrowers May 4267 4477 4608 4800 June 4243 4476 4515 4700 July 4338 4468 4519 4600 August 4384 4463 4492 4500 Sept 4282 4514 4493 4400 Oct 4326 4527 4502 4300 Nov 4341 4635 4458 4200 Dec 4350 4640 4422 4100 Jan 4313 4687 4368 4000 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 4406 4665 4347 March 4441 4638 4301 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Average 4329 4555 4473

37 Library name: Perivale Footfall 2015/16 2016/17 2017/18 April 2258 2582 2474 Perivale ‐ Footfall May 2525 3473 2479 4,500 June 2815 3353 3390 4,000 3,500 July 3190 2396 2807 3,000 August 2365 2643 2479 2,500 Sept 2649 2504 2542 2,000 Oct 2646 2463 2372 1,500 Nov 4007 2349 2412 1,000 500 Dec 1597 2413 1562 ‐ Jan 2189 1766 2555 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 2139 2297 2091 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 2279 2671 2453 Total 30659 30910 29135

Issues 2015/16 2016/17 2017/18 April 2630 2503 2156 Perivale ‐ Issues May 2524 2007 1995 3000

June 1948 2442 1894 2500 July 2498 2301 2431 2000 August 2429 2395 2658 1500 Sept 1056 2282 2230 Oct 2315 2658 2238 1000

Nov 1983 2317 2058 500 Dec 1643 1941 1497 0 Jan 2288 2161 2212 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 2331 2124 1804 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 2228 2726 2234 Total 25873 27857 25407

Active 2015/16 2016/17 2017/18 Users Perivale ‐ Active Borrowers April 1856 1750 1710 1900 May 1835 1758 1700 1850 June 1812 1746 1670 1800 July 1858 1724 1686 1750 August 1830 1718 1695 1700 Sept 1793 1737 1720 1650 Oct 1786 1738 1742 1600 Nov 1757 1728 1729 1550 Dec 1753 1694 1712 1500 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Jan 1754 1693 1709 Feb 1753 1702 1685 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 1754 1699 1677 Average 1795 1724 1703

38 Library name: Pitshanger

Footfall 2015/16 2016/17 2017/18 April 9811 9052 7986 Pitshanger ‐ Footfall May 8643 8128 7398 12,000

June 8159 7873 7624 10,000

July 9679 8378 7890 8,000 August 7648 8378 8117 6,000 Sept 9699 8948 8719 Oct 9926 8815 8206 4,000

Nov 8864 8799 7865 2,000

Dec 6599 7276 6827 ‐ Jan 8617 8262 7941 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 8102 8308 7642 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 8203 8063 8132 Total 103950 100280 94347

Issues 2015/16 2016/17 2017/18 April 3909 4159 3337 Pitshanger ‐ Issues May 4328 3531 3403 6000 June 4119 3651 3500 5000 July 4800 3766 4067 August 4191 4060 4509 4000

Sept 4260 4095 4525 3000

Oct 5159 3482 4390 2000 Nov 3817 3494 4142 1000 Dec 3331 3102 3107 Jan 4129 3879 4242 0 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 3885 3520 3552 March 3840 3743 4095 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 49768 44482 46869

Active 2015/16 2016/17 2017/18 Users April 2332 2356 2222 Pitshanger ‐ Active Borrowers May 2317 2322 2242 2450 June 2297 2322 2207 2400 July 2289 2318 2240 2350 August 2284 2296 2243 2300 Sept 2313 2300 2246 2250 2200 Oct 2333 2299 2251 2150 Nov 2376 2310 2222 2100 Dec 2388 2266 2195 2050 Jan 2404 2272 2174 2000 Feb 2403 2269 2158 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 2377 2230 2141 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Average 2343 2297 2212

39 Library name: Southall

Footfall 2015/16 2016/17 2017/18 April 17286 23914 23513 Southall ‐ Footfall May 16903 22893 22929 30,000

June 19981 23026 23169 25,000 July 15364 23026 23444 20,000 August 13638 23321 23386 15,000 Sept 17926 23621 23205 Oct 26062 23156 23424 10,000

Nov 21409 23391 23096 5,000 Dec 21515 17182 17912 ‐ Jan 24000 23109 22996 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 23156 22935 19830 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 25309 23381 9791 Total 242549 272955 256695

Issues 2015/16 2016/17 2017/18 April 7972 7466 6199 Southall ‐ Issues May 8631 6123 5660 10000

June 7449 6173 5150 8000 July 8781 6793 6787 August 8595 8529 7507 6000

Sept 6583 6962 5676 4000 Oct 7733 7056 5739 Nov 6196 6130 5314 2000

Dec 5223 4359 3762 0 Jan 7468 5913 4903 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 6791 6225 5650 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 6913 6471 5090 Total 88335 78200 67437

Active 2015/16 2016/17 2017/18 Users Southall ‐ Active Borrowers April 7691 7751 7631 8500 May 7697 7695 7541 June 7750 7630 7425 8000

July 7904 7600 7488 7500 August 8113 7588 7451 Sept 8044 7633 7319 7000

Oct 8066 7670 7204 6500 Nov 8033 7581 7182 Dec 7971 7526 7127 6000 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Jan 7924 7496 7168 Feb 7916 7555 7174 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 7796 7649 7080 Average 7909 7615 7316

40 Library name: West Ealing

Footfall 2015/16 2016/17 2017/18 April 9695 9406 9500 West Ealing ‐ Footfall May 10248 10000 10124 18,000 June 5992 9500 8998 16,000 14,000 July 10502 9479 10873 12,000 August 6002 9032 10821 10,000 Sept 6250 10175 11249 8,000 Oct 8115 6618 11425 6,000 Nov 11964 12000 13182 4,000 2,000 Dec 15382 13400 13995 ‐ Jan 9000 9500 9492 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 13784 9353 9666 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 9330 9420 9486 Total 116264 117883 128811

Issues 2015/16 2016/17 2017/18 April 5137 4287 4142 West Ealing ‐ Issues May 5425 3676 3929 7000 June 4846 3743 3472 6000 July 5758 4308 4147 5000 August 5304 4399 4847 4000 Sept 4760 4177 4292 3000 Oct 5278 3964 4614 2000 Nov 4493 4532 4317 1000 Dec 3922 4009 3366 0 Jan 4852 4551 4178 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 4659 4281 3505 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 4888 4316 3831 Total 59322 50243 48640

Active 2015/16 2016/17 2017/18 Users West Ealing ‐ Active Borrowers April 4857 4948 4717 5200

May 4820 4887 4656 5000 June 4831 4851 4612 4800 July 4901 4859 4629 4600 August 4904 4840 4634 Sept 4907 4845 4634 4400

Oct 4921 4842 4673 4200 Nov 4915 4808 4654 4000 Dec 4901 4760 4645 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Jan 4885 4737 4655 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Feb 4929 4747 4588 March 4957 4722 4518 Total 4894 4821 4635

41 Library name: Wood End

Footfall 2015/16 2016/17 2017/18 April 4943 5080 5761 Wood End ‐ Footfall May 3812 5797 6366 8,000 June 2789 5154 3485 7,000 July 2835 5137 4068 6,000 August 3122 5137 4223 5,000 4,000 Sept 5414 5800 4005 3,000 Oct 5290 5300 6902 2,000 Nov 4850 5069 3803 1,000 Dec 4143 3311 3572 ‐ Jan 5265 5265 4634 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Feb 5307 6946 3114 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 5091 5061 5466 Total 52861 63057 55379

Issues 2015/16 2016/17 2017/18 April 3292 3264 3088 May 3418 2996 2584 Wood End ‐ Issues June 4384 2953 2227 7000 July 4158 3325 3209 6000 August 5700 3175 3394 5000 Sept 4094 3507 2453 4000 Oct 6364 3586 2943 3000 Nov 2910 4090 2694 2000 Dec 4164 2635 1782 1000 Jan 3728 5014 2485 0 Feb 3512 3203 2266 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar March 3566 4012 2306 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 Total 49290 41760 31431

Active 2015/16 2016/17 2017/18 Users Wood End ‐ Active Borrowers April 2788 2688 2474 2900 May 2777 2682 2457 2800 June 2765 2678 2443 2700 July 2740 2661 2481 2600 2500 August 2739 2633 2473 2400 Sept 2665 2628 2445 2300 Oct 2681 2560 2442 2200 Nov 2663 2544 2422 2100 Dec 2661 2505 2407 2000 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Jan 2715 2503 2427 Feb 2700 2564 2390 2015 ‐ 16 2016 ‐ 17 2017 ‐ 18 March 2684 2518 2366 Total 2715 2597 2436

42 Appendix 3 - Standard weekly opening hours of Ealing’s libraries

Mon Tues Wed Thu Fri Sat Sun Acton 9 - 5 9-8 9-7 9-7 9 - 5 10 - 5 Closed Central 9 - 5 9-8 9-7 9-7 9 - 5 10 - 5 1 - 4pm Greenford Closed 9 - 5 9-5 9 - 5 9 - 5 10 - 5 Closed Hanwell Closed 9 - 5 closed 9 - 5 9 - 5 10 - 5 Closed Jubilee Gdns Closed 9 - 5 9 - 5 9 - 5 9 - 5 10 - 5 Closed Northfields Closed 9 - 5 closed 9 - 5 9 - 5 10 - 5 Closed Northolt 9-5 9-7 9-7 9-7 9 - 5 10 - 5 Closed Northolt Leisure 9-5 9-7 9-7 9-7 9-5 10 - 5 Closed Perivale Closed 9 - 5 closed 9 - 5 9 - 5 10 - 5 Closed Pitshanger Closed 9 - 5 closed 9 - 5 9 - 5 10 - 5 Closed Southall 9-5 9-8 9-7 9-7 9 - 5 10 - 5 1 - 4pm West Ealing Closed 9 - 5 9 - 5 9 - 5 9 - 5 10 - 5 Closed Wood End Closed 9 - 5 9 - 5 9 - 5 9 - 5 10 - 5 Closed

43