windows 10 download stuck at 69 Windows 10 froze during update. I was doing a Windows 10 update and the computer is stuck for more than 1 hour at 69% of the update with the message: "configuring update for Windows 10 - 69% complete - Do not turn off you computer" . It's a relatively new and very powerful machine, that is normally very fast, so I believe there is something wrong with the update. How can I get this solved? Is it OK to turn it off and restart the process? Subscribe Subscribe to RSS feed. Report abuse. Even if the progress percentage seems stuck, the update is still running. An error message should be displayed in case of actual failure. Disrupting the update by turning off the computer may reset any update progress, so we suggest waiting for a few more hours or maybe even leaving it to run overnight. If the progress stays stuck after waiting that long, reboot your computer and follow the steps in this article to fix Windows Update issues. Make sure to carefully follow the steps in the correct order. If you need further assistance with your computer, let us know. ---- If you think this was useful, you may "mark it as an answer" to help those who are facing the same problem. Fixed: Windows 10 Reset Stuck at 1% , 34%, 64%, 99% Resetting this PC stuck at 1%, 44%, 64%, 74%, 99%? This article provdes you 5 ways to fix the Windows 10 reset stuck problem. Keep reading to learn how. By AOMEI / Last update August 13, 2021. Overview for Windows 10 reset stuck issue. Windows 10 has a feature called “Reset this PC”. When the computer isn’t running well, some people would like to reset this PC to factory default state. However, this operation is very easy to fail. Many people complain about the resetting this PC stuck at 1%, 24%, 62%, 64%, 66%, 99%, etc. This issue may be caused by hardware failure, driver problem or messed up Windows installation. When you encounter Windows 10 reset stuck or reset failed problem, do not be panic. You can force shut down the computer and restart it to see if it goes to the same screen. If yes, you can follow the following solutions to fix it. How to fix Windows 10 reset stuck (6 methods) Solution 1. Wait for a couple of hours. When Windows 10 resetting this PC stuck at 1% , 34%, 99%, there are various possible causes. But if the hard drive LED indicator is still blinking, it means at least one thing - the reset process is still running. Some users have reported that the whole rest process takes several hours. So instead of rushing into action, you can also leave your computer running overnight to ensure the reset process finishes completely. Solution 2. Disable the Internet connection. Your PC can get stuck while downloading certain updates after the reset. You can disable the Internet connection to fix the Windows 10 factory reset stuck issue. Just unplug the Ethernet cable from your computer or turn off your wireless router to have a try. Solution 3. Change the BIOS settings. Sometimes certain BIOS features can interfere the system and lead to Windows 10 system reset stuck problem. You can go to BIOS and do the following: 1. Disable Secure Boot. 2. Enable Legacy Boot. 3. Enable CSM if the option is available. 4. Enable USB boot. 5. Set bootable disc/USB drive as the first boot drive. Save the changes and try to perform a factory reset again. Solution 4. Run Startup Repair. 1. Download Windows 10 installation files on a DVD or USB drive. 2. Enter BIOS and put the DVD or USB drive on the top of the boot order; 3. Once you get the chance to boot into Windows installation interface, choose Repair your Computer. 4. Then click Advanced Options > Click Troubleshoot and then click Start Repair. Then you can follow the onscreen instructions and fix the Windows 10 reset stuck error then. Solution 5. Restore from image backup. Other than resetting the PC, when you have system issue, you can go back to the good state by performing system restore from an image backup. Also, when Windows 10 reset stuck happens, you can solve this issue by restoring system to the previous version from a backup if you have one. When you get stuck on Windows 10 resetting black screen for a long time, if you have a system image file which is created ahead of time to an external hard drive, you can easily restore your computer to the earlier date and ensure your PC runs normally. To restore from image backup, follow the steps below. When Windows 10 reset fails and the computer cannot boot to the desktop, you can go to WinRE to do the restoration. Navigate to Troubleshoot > Advanced Options > System Image Recovery. Then follow the instructions to perform the recovery. Solution 6. Clean install Windows. If you do not have an image backup, you have to be prepared to lose the old installation of Windows and have a clean install to get your system to a normal state again. Do not forget to backup Windows 10 PC to USB drive in advance to avoid data loss. Once you complete creating media. Insert the Windows installation DVD/USB in the DVD ROM and restart your computer. Press a specified key (usually F2 or F12) when the computer starts up to boot into BIOS and modify the boot order so that your computer will boot from the installation disk. When you are asked to select Windows 10 installation type, click Custom: install Windows only. Preventive measure to protect your computer from system failures. As you know, resetting your PC takes it back to factory settings. This means all of your software and some of your personal data will be removed. System issues are easy to happen, for example, the aforementioned Windows 10 reset stuck issue. Once the system issue happens, it will cause much trouble, and even make some of your important data permanently lost. You cannot forecast when the disaster will happen to your computer. But you can take preventive measure, that is to create an image backup. A system image can help you restore Windows to an earlier normal state and therefore solve many system issues. It also saves a lot of unnecessary hassle, like reinstalling Windows from scratch. Here, I’d like to introduce you a reliable free backup software – AOMEI Backupper Standard. It is a comprehensive backup, restore, clone software, providing you more flexible choices. With it, you can easily create a system image in case of any Windows errors, and you can create a bootale USB drive to perform system restore in WinPE even when the computer fails to boot. Next, we will show you how to create system image backup. Download the freeware to get started: Step 1. Install and launch AOMEI Backupper Standard. Click Backup , and then select System Backup . Step 2. It will automatically choose source partition for you. Choose another location to store your backup. You’d better not to backup to the same hard drive as the source one. Step 3. You can click Schedule to automatic backup Windows. After the setup, click Start Backup to execute the task. The created system backup can be located via task or image file under Restore tab. Just follow the wizard to perform a full system recovery intuitively. Tips : You can configure Options to encrypt, compress, split the backup, enable email notification, etc. or use Scheme (supported by AOMEI Backupper Professional) to create a rule for auto deleting old backups. If your computer is already unable to access Windows due to system failure and you don't have any advance preparation, you can also make system image and bootable media on other working computers and then use them to recover the problematic computer with Universal Restore function (required Professional edition). Conclusion. That’s all for how to fix the Windows 10 reset stuck problem. Please remember to make a backup for your PC before doing any operation to ensure the data safety. To take preventive measure, you can create system image. With the image backup created by AOMEI Backupper, you can restore your computer to the good state whenever disaster happens, or even restore to dissimilar hardware with the Professional edition. If you want to perform system backup & restore on multiple Windows PCs, you could also upgrade to Techinician or Technician Plus edition, and create a portable version of this powerful software on removable device. Fix: Windows 10/Windows 11 Update Download is Stuck at 99% While trying to download updates, if your Windows 10/11 update download is stuck at 99% or any other stage and you want to fix that problem, do check out these tips and tutorials. It doesn’t matter which Windows 11 or Windows 10 build you are using, if you are getting such problem, here are the solutions you can try. Windows Update download can get stuck due to countless reasons. If you can identify the problem, you can quickly switch to that solution. Otherwise, you need to go through all of them one by one. To fix Windows 11/10 Update download stuck at 99%, you need to follow these steps- Install pending updates Check Windows Update Service Check Windows Update Dependencies Run Windows Update Troubleshooter Run Disk Cleanup Clean Boot Run System File Checker Reset Windows Update Components. Solution #1: Install Pending Updates. If your computer has already downloaded some updates (& some are still pending), but you haven’t installed them, you might get this error. Sometimes your system needs to have a particular update in order to install another one. Therefore, if you haven’t installed any update for a long time and eventually, you are getting such error while downloading new updates, the first thing you need to do is to install all the pending updates. To do so, a minimal knowledge is required. You can press Alt + F4 . Here you should find Update and shut down and Update and restart options. You can use any one of them. Alternatively, you can find different options to restart and shut down the PC direct from the Power button in the Start Menu until you find the start button is not working issue in your PC. Solution #2: Check Windows Update Service. For each system program, there is a service that can be found in the Services panel. This service helps you get the process running. If somehow or mistakenly, you have made any wrong change in the Services panel, your update may not install or download. Therefore, this is the right choice to check whether the Windows Update service is running or not. To verify that, search for services in the Taskbar search box or Cortana search box and open the respective window. After that, find out the option that says Windows Update and double-click on it to open the Properties. Here you need to make sure the following values are set- Startup type: Automatic Service status: Running. If these values are not set as mentioned earlier, you can open the Startup type drop-down menu, and select Automatic . Following that, you can click the Start button to run the service. Solution #3: Check Windows Update Dependencies. Most of the Windows services have some dependencies. In other words, a service requires another service(s) to run properly. Like any other service, Windows Update Service also has some dependencies, and they are- DCOM Server Process Launcher RPC Endpoint Mapper. You need to open Services panel, and check if these two services are running or not. By default, the Service status should show Running . However, if it is showing Stopped , you can find a Start button, which can be utilized to start the service. Solution #4: Run Windows Update Troubleshooter. Microsoft has revamped the troubleshooters, and now they are more powerful than ever. That said, you can make use of in-built Windows Update troubleshooter on Windows 11 or on Windows 10 to fix all common update related issues like this. The best part of this redecoration is you can find it in the Windows 11/10 Settings panel. Therefore, do follow the following steps to run Windows Update Troubleshooter- Press Win + I to open Windows Settings. Go to Update & Security > Troubleshoot . You should find Windows Update Select it and click the Run the troubleshooter button. Follow your screen instructions to get your problem fixed. Solution #5: Run Disk Cleanup to Remove Unwanted Files. Sometimes temporary files, Delivery Optimization files, system cache, etc. can cause this problem. The best way to get rid of all those junk files is the Disk Cleanup tool. Disk Cleanup is an in-built tool that you can find on Windows 10/11 as well as some other older versions. To use Disk Cleanup in Windows 11/Windows 10 PC, you need to follow these steps- Search for disk cleanup in the Taskbar search box or Cortana search box and open the corresponding window. You need to choose the drive that you want to scan or delete files from. This is recommended to choose the C drive or system file, where your Windows 10/11 OS is installed. You can find a window, where you can choose what you want to delete. Make a tick in all the checkboxes and hit the OK button. If you follow these aforementioned steps, it won’t remove system files. If you want to remove Windows Update related junk files, Windows upgrade log files, previous windows installations and so on, you need to click the Clean up system files button. Therefore, you should find all those options as mentioned earlier. After removing all the junk files, don’t forget to restart your computer. After that, you can check whether the Windows Update has started downloading or not. If you want to know more in detail on Windows Disk Cleanup, then our tutorial on “How to perform disk cleanup in Windows 10/11?” will be much beneficial for you. Solution #6: Clean Boot. Sometimes an internal background service can cause this issue. It happens when you install lots of software or driver those require Windows Update service directly or indirectly. Therefore, you can use the clean boot option, which will help you know whether the problem is occurring due to third-party services or not. To run Clean Boot, you can follow these steps- Open System Configuration For that, press Win + R, type msconfig and hit the Enter button. Switch from General tab to Services Make a tick in the checkbox that says Hide all Microsoft services . Make sure rest of the services are selected and click the Disable all Hit the Apply and OK buttons accordingly. Restart your computer and check if you can download pending updates or not. Solution #7: Run System File Checker. System File Checker or SFC.exe is an in-built command line tool that scans for changes in all system files. Not only that but also it can restore all the corrupted system files from a cached copy. As Windows Update may get stuck due to corrupted system files, running the System File Checker may solve your problem. To run System File Checker in Windows 10/11, do follow these steps- Open Command Prompt with administrator privilege. For that, search for cmd in the Taskbar search box, right-click on the respective search result, select Run as administrator . Enter this command- sfc /scannow It takes a couple of minutes. Do not close the window until it finishes the scan. After completing, restart your computer and try to download updates. Solution #8: Reset Windows Update Components. To download and install an update, tons of files and services run in the background. That said, if you are not able to download Windows 11/10 updates, you might need to reset Windows Update components. To reset Windows Update components to the default, you need to follow these steps- Open Command Prompt with administrator privilege and enter these commands one after one- After that, check if you can download updates or not. Final Words: Windows Update download can get stuck at any level. Nonetheless, if you have got such issues when the download bar is not rising, these solutions can be beneficial for you. Apart from these, also ensure that you have a valid internet connection and you are not using a metered connection. Is Windows 10 Causing Lockups? Never had this issue with my laptop before. Updated my laptop to Win 10 a few months ago. Now while surfing (Chrome), every now and then the PC completely freezes. No Alt-Tab, no Ctl-Alt-Del, EVERYTHING freezes. BUT, the mouse pointer still works? Well it just moves, clicking does nothing. I have to pull the battery to reboot. Oct 8, 2016 #2. bigdogchris. Fully [H] Have you tried updating the GPU driver? I've seen weird UI/crashing issues with Chrome (due to GPU hardware acceleration). You're other option is to try and disable hardware acceleration. Google Chrome - How to disable hardware acceleration. Oct 8, 2016 #3. Rustynuts. [H]F Junkie. Have you tried updating the GPU driver? I've seen weird UI/crashing issues with Chrome (due to GPU hardware acceleration). You're other option is to try and disable hardware acceleration. Google Chrome - How to disable hardware acceleration. Oct 8, 2016 #4. bigdogchris. Fully [H] Oct 8, 2016 #5. BulletDust. Supreme [H]ardness. I've seen this, you can't even click the start button but the mouse pointer works fine. The only way I was able to resolve it was a complete format and reinstall. Oct 10, 2016 #6. Rustynuts. [H]F Junkie. Oct 11, 2016 #7. primetime. Supreme [H]ardness. Oct 12, 2016 #8. BulletDust. Supreme [H]ardness. Oct 12, 2016 #9. Snowknight26. Supreme [H]ardness. I can't tell if my HTPC's SSD is dying or if I'm experiencing the same thing. If it's not dying, I have a hunch it's caused by one of the more recent cumulative updates. Everything grinds to a halt (task bar, start menu, programs, etc), the SATA activity light is on for seconds at a time (unusual for an SSD), Resource Monitor shows some seek times in the 7-10 second range, etc. I've started an RMA with SanDisk but I would like to figure out if it's Windows 10's doing. Oct 13, 2016 #10. BulletDust. Supreme [H]ardness. I can't tell if my HTPC's SSD is dying or if I'm experiencing the same thing. If it's not dying, I have a hunch it's caused by one of the more recent cumulative updates. Everything grinds to a halt (task bar, start menu, programs, etc), the SATA activity light is on for seconds at a time (unusual for an SSD), Resource Monitor shows some seek times in the 7-10 second range, etc. I've started an RMA with SanDisk but I would like to figure out if it's Windows 10's doing. Windows installation stuck at 88% I have been having a lot of issues with windows 10 as of late, after installing new ram and upgrading a graphics card. It started bluescreening and kicking me out of games, then it got worse and bluescreened while i was watching YouTube. I have no idea what to do, so after all else failed i opted to loose almost all of my files and re-install/refresh and install windows 10 so it would run well again. But now im stuck on this screen that says "Installing Windows 88%. Don't turn off your PC. This will take a while" Thing is, its its been stuck on this so long that the system actually went into sleep mode.