The Lufthansa Technik Group Magazine 1.2020 January/February

Corporate Sales Engine Services Cyclean® Global goes digital Using digital technology excellence for engine washes. Lufthansa Technik’s three Vice Presidents Line Maintenance Corporate Sales highlight the special strengths of the MRO provider. Cooperation based on trust

Lufthansa Technik Brussels supports Ryanair.

Innovation and technology Augmented reality at work

Pursuing the implementation on the shop floor.

2 | Content Lufthansa Technik Connection 1.2020

Corporate Sales • Lufthansa Technik in the regions: 6 Global excellence • Interview with Gerald Steinhoff: 8 “Encouraging intensive exchange” • Interview with Robert Gaag: 10 “Connecting the dots for Global excellence our customers” • Interview with Frank Berweger: 12 Lufthansa Technik is committed to mastering the “Trusted partner in a vigorous market” challenges of the markets together with its customers. 6 Engine Services • Engine wash: 14 Cyclean® goes digital Cyclean® goes digital • Mobile Engine Services: 26 The latest generation of the engine washing Engine boost for the Americas system employs digital technologies. Aircraft Services • Support for Ryanair: 16 Cooperation based on trust • APU services for Japan Airlines: 23 Stable and smooth operations • AviaQuote: 24 Evaluation service for layover tenders

Lufthansa Technik Group 14 • Lufthansa Technik Middle East: 19 Growing beyond the Gulf region

Cooperation based on trust Innovation and technology • First use cases: 20 Ryanair has extended its long-standing Augmented reality reaches contract with Lufthansa Technik Brussels. the shop floor

Events and exhibitions • A350 Community workshop: 22 Strengthened collaboration • “Wings of the Future”: 27 Positive market outlook

Categories • News 3 – 5 16 • Events 27 • Products and services 28 • Contacts 30

Lufthansa Technik Connection is a complimentary information service for ­Lufthansa Technik’s family and friends. ­Published every two months. This and earlier 20 issues can be downloaded from our website www.lufthansa-technik.com/connection

Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Augmented reality at work Laura Greczmiel · Database management Editorial production Lufthansa Technik has identified Editorial office: Flightlines, Hamburg first use cases for AR on the shop floor. Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 1.2020 News | 3

First LEAP-1A customer

With the authority approval and a long-term exclusive contract with Swedish charter carrier Nova Airlines AB (Novair), Lufthansa Technik has reached two further significant milestones for its LEAP-1A engine services. Photo: Novair

www.lufthansa-technik. com/aircraft-engines

Lufthansa Technik is an authorized LEAP-1A Service Provider licensed by CFM International

he Swedish charter carrier Novair minimum environmental effect for our legacy. Novair and Lufthansa Technik already has signed a long-term exclusive Every decision and provider selection started their cooperation in 2005 with the T engine services contract with is scrutinized regarding these aspects. MRO company providing V2500 engine Lufthansa Technik for the CFM International Lufthansa Technik’s long-proven record services. The new contract for LEAP-1A LEAP-1A engines of the carrier’s two Airbus with Novair has made Lufthansa Technik services underlines Lufthansa Technik’s A321neo aircraft. Thereby, Novair has an essential partner and a factor to our ability to adapt flexibly to the individual become the launching airline customer of success,” said Anders Fred, CEO at Novair. requirements of fleets of all sizes, even Lufthansa Technik’s services for this new “It is with a feeling of comfort, coming from when introducing the latest engine technol- engine type. Covered by the new contract a period of challenges with the LEAP-1A, ogies. Under its CBSA (CFM Branded Ser- are different services, such as engineering, that we sign this contract with Lufthansa vice Agreement) license, Lufthansa Technik overhaul and testing, Mobile Engine Technik. We look forward to a cooperation is able to offer the widest range of services Services offerings, engine parts repair that will include Lufthansa Technik’s non- to its customers. The agreement includes and warranty handling. compromising effort to learn and develop extended licenses – for sophisticated “The Novair operations is all about max- the service to a market-leading position in repairs, too – and much better access to imum aircraft use for our business and terms of support, quality and value for technological data and information regard- money spent.” ing the LEAP engine. “The signing of the first LEAP-1A contract Lufthansa Technik received the aviation is a real milestone for Lufthansa Technik. I authority’s approval for this engine type by the would like to thank Novair for the trust they German Federal Aviation Office (LBA) in placed in us and their willingness to extend mid-November 2019. After an extensive audit our long-standing relationship by offering without findings, Lufthansa Technik is now in technical support for this new engine type,” the position to provide comprehensive said Dietmar Focke, Vice President Engine ­technical support for the LEAP-1A and is Services at Lufthansa Technik. “We are ready for the induction of the first LEAP-1A ramping up our capability and capacity to engines at its Hamburg facility. support our customers in the early phase of their operations and beyond. This Marc Wilken agreement with Novair is another mile- Senior Director Product Sales Anders Fred, CEO at Novair (left), and Dietmar and Engine Lease Focke, Vice President Engine Services at Lufthansa stone to become one of the leading LEAP Phone +49-40-5070-64013 Technik, signing the contract for LEAP-1A support. full service providers.” [email protected] 4 | News Lufthansa Technik Connection 1.2020

Hamburg

Sun Valley

Cooperation on human-centric lighting

Cabin equipment // Joining SCHOTT, jetlite and Etihad Engineering, Lufthansa Technik will commence a cooperation to E-Jet landing gear services for Royal Jordanian further explore and promote a new human- centric lighting technology and bring it to Hawker Pacific // Royal Jordanian Airlines Jordanian. The support, in addition to the the market. The collaboration aims at com- has recently entrusted Hawker Pacific new contract, encompasses both landing bining SCHOTT’s expertise in cabin lighting Aerospace, a subsidiary of Lufthansa gear services as well as a Total Component systems, jetlite’s holistic and scientifically- ­Technik, with landing gear services for the Support (TCS®) for the airline’s Airbus proven solution for jet lag reduction, airline’s regional aircraft fleet of Embraer A320 fleet. and Etihad Engineering’s and Lufthansa E-Jets. The three-year contract encom- Royal Jordanian’s President and CEO Stefan Technik’s expertise for aircraft systems passes landing gear overhauls for one Pichler said: “We are glad to partner with integration, design certification and inno- Embraer 195 and two Embraer 175s. In Hawker Pacific being a leading landing vation capabilities. The result is an effective addition, Hawker Pacific will support Royal gear repair and overhaul provider. We system for automated cabin lighting sce- Jordanian with landing gear spares on a believe that their high-quality standards narios that will positively affect air travelers’ loan and exchange basis. The first over- and timely services will support Royal well-being on multi-timezone flights by haul in Hawker Pacific’s Sun Valley facility Jordanian’s continued keenness to maintain reducing jet lag and headaches as well as was scheduled for November 2019. our aircraft in their best performance. This through enabling higher concentration and Lufthansa Technik already has a decades- agreement will further enhance our historical energy levels. long business relationship with Royal cooperation with Lufthansa Technik.” // The new lighting-pilot technology perma- nently calculates and executes the opti- mum illumination sequence for any flight route and phase or any desired lighting Completion of first A350 choreography, without the need for cabin crews to intervene. Etihad Engineering head-of-state cabin and Lufthansa Technik bring decades of Hamburg experience with aircraft and systems VIP & Special Mission Aircraft Services // integration, certification, and validation Work on the world’s first ever head-of- into the partnership, contributing to devel- state cabin conversion of an Airbus A350 opment capabilities in design and parts aircraft will begin this year in Hamburg. It manufacturing. // will be equipped with a special transitional cabin for the transportation of delegations so that the German Federal Government’s aircraft, for decades, thus forming a com- Special Air Mission Wing, the user of the prehensive partnership,” said Wieland aircraft, can have the first aircraft available Timm, Senior Director Sales, VIP & Special as soon as possible. The aircraft is expected Mission Aircraft at Lufthansa Technik. in Hamburg in April 2020. “With our wide-ranging expertise for the The transitional cabin will be tailored Airbus A350, we are well prepared to precisely to the customer’s specific meet the high expectations of the new requirements, featuring an office area and government aircraft.” // spacious conference area, adjoined by a multifunctional lounge area. The rest of the cabin area will be available to the Contract signing at the Dubai Air Show (from left to right): Dr. Achim Leder, Founder & CEO jetlite, accompanying delegations. It will be Abdul Khaliq Saeed, CEO Etihad Engineering, equipped with modern, comfortable seats, Bern­hardt Randerath, VP Design, Engineering & a generous number of washrooms and a Innovation Etihad Engineering, Niels Dose, Manager Product Sales Lufthansa Technik, Dr. Armin ­Plichta, kitchen designed to cater for up to 150 Director Aviation & Automotive Schott AG people. “The German Air Force was our very first external customer. We have been equipping its aircraft, including government Lufthansa Technik Connection 1.2020 News | 5

Cooperation on predictive maintenance

Digital Fleet Solutions // Honeywell and aircraft digital maintenance solution,” said Lufthansa Technik are collaborating to Jim Currier, President, Europe, Middle deliver the best of Honeywell Forge and East, Africa and India Sales at Honeywell Lufthansa Technik maintenance analytics Aerospace. “Honeywell and Lufthansa on AVIATAR. It will help airline operators Technik bring decades of experience with increase the availability of their aircraft and aircraft maintenance to this digital experi- reduce costs associated with operations, ence. This results in opportunities for flight delays and cancellations. The collab- ­airlines to reduce minimum equipment list oration will create a comprehensive data failures by up to 35 percent while reduc- analytics solution for airlines – from the ing flight cancellations or delays due to data pipe, to a platform that digitizes main- maintenance.” With the inclusion of the tenance data, to realized benefits based Honeywell Forge on the AVIATAR plat- Stay up to date! on analytics and predictive tools. form, customers can broaden their air- “Combining the power of Honeywell Forge craft component coverage and depth, Customer newsletter // Lufthansa Technik’s­ with the capability of AVIATAR provides a thus enabling customers to make faster online customer newsletter Connection new option for airlines looking for a total and better operational decisions. // Flash supplements our popular­ bi-­ monthly­ Lufthansa Technik Group ­Magazine Con- nection with first-hand news on innovative technologies and developments, new services and offers, and future events. //

Hamburg

www.lufthansa-­technik. com/­newsletter

MoU with All Nippon Airways

Tokyo Boeing 777-9 // All Nippon Airways has readiness for the arrival of the first Luft- signed a comprehensive Memorandum hansa aircraft of this type planned at the of Understanding (MoU) with Lufthansa beginning of 2021. Technik regarding a technical collabora- The collaboration shall contribute to the tion project for the Boeing 777-9. The success of both companies and help to Japanese carrier is one of the launching enable the best-in-class dispatch reliabil- customers for the 777-9 while Lufthansa ity for ANA and for Lufthansa Technik’s entry into service of the 777-9. The two Technik is currently preparing its MRO future customer fleet from day one of partners have already identified different engineering and maintenance areas in which they want to collaborate or have even started to do so. In the entry-into- service phase of the aircraft the two companies want to share insights and best practices in engineering services and intend to collaborate in aircraft production inspection. They will also cooperate in the fields of material planning and sharing, line maintenance services, AOG support and the digital platform AVIATAR. // 6 | Corporate Sales Lufthansa Technik Connection 1.2020

Gerald Steinhoff

Robin Johansson

Konstantin Stathopoulos

Sahib Ajjam

Zang Thio

Dmitri Zaitsev

The Lufthansa Technik Vice Presidents Corporate Sales and Senior Directors Corporate Sales, representing the global sales team. Lufthansa Technik Connection 1.2020 Corporate Sales | 7

Robert Gaag

Frank Berweger

Rolf Weihrauch

Global excellence

Lufthansa Technik is committed to mastering the challenges of vibrant and diverse markets together with its customers. The continuously growing Georgios teams and production footprints in the regions ensure that customers Ouzounidis around the globe can continue to rely on Lufthansa Technik as the trusted partner for the reliability and availability of their aircraft. See the interviews with Gerald Steinhoff (page 8), Robert Gaag (page 10) and Frank Berweger (page 12). 8 | Corporate Sales Lufthansa Technik Connection 1.2020

“Encouraging intensive exchange”

The civil aviation market in the Asia Pacific region is characterized by strong growth, but also by economic tensions and airlines in crisis. Gerald Steinhoff, Vice President Corporate Sales Asia Pacific, speaks about the development and the strengths of Lufthansa Technik in the area.

How would you characterize the development In which way do political developments of the civil aviation market in your region? influence the airline industry? Gerald Steinhoff: Asia Pacific is a very vibrant market We see a number of political tension fields in the area – this has been the general thrust for a few years now. – Hong Kong is one of them, of course – which affect It is a market that continues to grow rapidly and where our industry, too. They influence growth, shift capacities a lot is happening. We can only realize our growth and push airlines into crisis. The collapse of Jet in the region at the desired pace by being active in Airways, for example, has also raised our concern, ­certain key markets. and we need to be aware earlier and react faster to such developments and effects. Where do these key markets lie for Lufthansa Technik? How can Lufthansa Technik maintain One of them is certainly China with its incredible aircraft the balance between growth and risk? growth rate. The development there is mainly influenced First, I am very pleased that we have such a strong by four large airlines and drives all of Asia Pacific for- and secure standing in quite a few countries and ward. China Southern for example will very soon have regions. In North East Asia especially, where we have more than 1,000 aircraft in its fleet, more have been a strong customer base of economically stable ordered and the carrier is growing at phenomenal airlines. For example, we provide every single Airbus speed. The Chinese carriers are also increasing the A320 operated in Japan with components. We also ­frequencies beyond their country borders and into the have a strong standing in Korea and Taiwan. Asian market. We are increasingly focusing on emerg- On the other hand, we need to assess the risks with ing niche markets, where the industry is disrupted by new contracts even more thoroughly and make con- more and more – partially evolving – low-cost airlines. scious decisions. To this end, we are involving our We also need to be careful to not only focus on growth, financial experts more closely. We have transferred but to also take into account the airlines’ economic these functions directly to our team in Asia Pacific. Of ­situation and the local political developments. course, this approach does not make our competitive situation any easier. It is therefore all the more impor- tant that we engage in dialogue with our customers. Photo: Airbus How is this implemented and how is this noticeable to your customers? We have literally become more diverse and multicul- tural. We encourage the intensive exchange with our customers – with sales representatives who are located in the respective countries and who facilitate the cultural and linguistic exchange. For example, we have two Lufthansa Technik Connection 1.2020 Corporate Sales | 9

“Encouraging intensive exchange”

Indian employees locally and a new employee in maintenance of narrowbody aircraft and we are Vietnam, people who have the cultural understanding currently developing an opportunity to invest and build and can balance out a lot. We are simply there where up capabilities in the area. our customer is and where he needs us. We promote A trend is also becoming visible for aircraft modifications. career paths for local employees in Asia Pacific and As mobile communication is ubiquitous in Asia Pacific, worldwide. I think this is what makes our team so in-flight connectivity is an important service feature for special – and I enjoy this cooperation very much. airlines. Together with antenna manufacturer Honeywell and a local provider, we are able to offer an excellent You were clearly successful with this solution with our product Lconnect. Last year, we have approach in the past year. Looking back, already closed two contracts with local providers in what were your particular highlights? Indonesia and China, and more countries will follow. We were able to further strengthen our market position last year. One of the larger contracts was the component Are the airlines in the region also interested supply for Asiana’s Airbus A320neo fleet. All in all, we are in other digital products and services? very successful with new aircraft types. Japan Airlines Airlines are very aware of the topics digitalization, pre- has entrusted us with the component supply and APU dictive maintenance and data ownership. We held two support of their Airbus A350 fleet (see page 23). We large conferences on digital topics in Shanghai and are market leader for the A350 component supply in ­Singapore last year that were met with great interest. Asia Pacific – and will soon be for the Boeing 787 also. There, we had lively discussions with airline represen­ On the other hand, we were unfortunately not able to tatives about the digital future. With our stance that extend a few engine contracts with content customers data belongs to the airlines and not to the OEMs, we due to missing materials and tools, caused by supply ­differentiate our digital AVIATAR platform from other bottlenecks with OEMs. There are a few rays of hope products. This is received very positively. in this respect, but we are now additionally focusing on We were able to win Philippine Airlines as the first Asian new types such as the LEAP and the GEnx as well as customer to partner with us for full AVIATAR implemen- our Mobile Engine Services when it comes to engine tation. In addition, we agreed with many Asian airlines on services. what is known as quick boarding for AVIATAR, where they are connected to the system by relatively simple means How is the base maintenance and can try out the services free of charge. I am sure we business developing in the region? can very soon interest many airlines in our product. Lufthansa Technik Philippines has expanded its hangar and is now able to offer increased capacity. We are Gerald Steinhoff thus well positioned for widebody aircraft and our facility Vice President Corporate Sales Asia Pacific there is heavily in demand. At the same time, we con- Phone +65-6733-5539 tinue to see a large requirement in the heavy airframe [email protected] 10 | Corporate Sales Lufthansa Technik Connection 1.2020

“Connecting the dots for our customers”

Robert Gaag, Vice President Corporate Sales Europe, Middle East and Africa, gives an insight into his view on the market in Europe, the Middle East and Africa – explaining Lufthansa Technik’s approach to an industry increasingly challenged by new technologies and cost pressures.

Overall, how do you see the current market us as Lufthansa Technik as much as it affects the rest of situation in the aviation industry? the industry. However, the problem is known, and we Robert Gaag: What I sense increasingly is an unset- are working on it: We are investing a great deal in tling anxiety among the airlines. That has partly to do recruiting beyond just our home bases and expanding with the fact that aircraft are grounded – and not just for our own allotments of trainee positions, for example. a few weeks, but for months and possibly even years. The big challenge in Europe is still an intense competition But it is also that the technology of aircraft engines has and thus high cost pressure on the airline industry while been exhausted to such a degree that all the manufac- fuel prices are rising. Consequently, airline customers turers are facing problems, both in meeting the needs are looking for solutions to reduce their maintenance of the new engines and in looking after the engines in costs and to increase efficiency. We have developed legacy fleets. And all the MROs are suffering from this several solutions in the past years, one being our engi- situation. Overall, as an industry – and basically that neering consulting service Maintwise. Another example means Lufthansa Technik, too – we need to return to is our digital platform AVIATAR. We believe that digital a stable state of operational excellence, and ultimately solutions will really help tech ops managers to create to a certain normality. even more intelligent maintenance operations and in the mid- to long-term even optimize their flight operations. What are the reasons for that, and what solutions are available? When we talk about digital solutions, One cause surely lies in our dependency as MROs on what is Lufthansa Technik’s position the manufacturers when it comes to the supply of parts. with regard to the use of data? It is well known that supply has stagnated not just from There was a lot of discussion at the recent MRO Europe engine manufacturers, but also from landing gear about Airbus’ attempt to charge MROs an additional OEMs, for example. Next, we are having problems – in royalty fee for Part 145-related maintenance work on Europe, too – finding qualified technicians. That affects Airbus aircraft for using the OEM’s technical data. Of Lufthansa Technik Connection 1.2020 Corporate Sales | 11

course, airlines were as alarmed as we MROs were. active regional and low-cost carriers who want to tap While the manufacturer has meanwhile withdrawn this their own regional markets with narrowbody fleets, controversial proposal, I personally believe that the sometimes in cooperation with the big airlines. idea itself is probably not yet off the table. For us, it is extremely important to be present locally Our standpoint is clear and unchanged: If an airline with some production capacity. We are close to our generates data in flight operations, that data belongs customers and get a very good sense of where we can to the airline. They can make it available to whomever complement their operation with our core competencies they choose. The data does not belong to the aircraft in the regions. With our subsidiary Lufthansa Technik manufacturer. There are a few exceptions. As an Middle East at the new Dubai South Airport (DWC), example, if we want to install a VIP cabin and need the we have done exactly that. Since the beginning of aircraft’s design and development data as a basis for operation in 2017 we have doubled our revenues each this, then we have to buy it. That practice is not contro- year and thus increased our local footprint in the Gulf versial and we have been doing it for years now. region significantly (see page 19).

AVIATAR is an important cornerstone. What else plays a role on the path toward digitalization in the future? When we talk to airlines, we notice that they are funda- mentally looking beyond just the MRO for holistic digital solutions for their flight operations. In fact, today there is a whole host of individual solutions in the aviation industry that already address every facet of operations – from aircraft allocation to crew and ground ops plan- ning and all the way to maintenance. The AVIATAR with its predictors, aircraft/engine health monitoring, reliability applications and more of course addresses needs A similar development can also from the tech ops side. I personally dream of these be seen in Africa right now. standalone elements someday being connected in That’s true. Our activities for Comair and our other such a way that the systems talk and understand each customers in South Africa show how we are building other in both directions. By connecting these dots, in up our local business with partners. At the moment we some cases supported by artificial intelligence, we will primarily take on line maintenance and integrated fleet be able to generate a more stable and efficient system management such as CAMO services. By the end of for flight and technical operations in one ops suite. 2020, Lufthansa Technik will be servicing the entire Comair fleet and will have set up various line mainte- How is Lufthansa Technik currently nance stations in the country with up to 120 local positioned in its home market? employees. There is substantial interest in our services We are already the powerhouse in Europe and will seek from other airlines, too. Naturally we can’t look after to defend that market position. With two new joint ven- the entire African continent from only our new foothold tures, XEOS and EME Aero, we are well positioned for in the south. So we are looking very closely at where some of the engines of the future. We are in the process we can participate locally with our MRO expertise. of building an engine parts repair shop in Hungary. And of course we will expand our operation gradually What else will occupy the industry in 2020? where we see market opportunities. Important news One very exciting question is how the industry will react for our base in Hamburg, we just concluded our first when the 737 MAX is approved to fly again. At the end engine maintenance contract with Novair for the LEAP- of 2019, more than 700 aircraft were grounded – at the 1A engine (see page 3). In the long term, the LEAP-1A airlines and in production, too. Boeing will find a will ensure the work load for our engine shop and will solution in 2020 with the FAA for re-approval, and then, eventually replace the existing legacy type operation. within a relatively short period of time, operations of a large fleet of new aircraft which initially need much What’s happening in the Middle East? less maintenance will replace older aircraft. That will How is Lufthansa Technik positioned there? definitely affect the entire MRO industry. I see that the large airlines in the Middle East are increasingly trying to optimize their operations. In part, Robert Gaag they want to serve smaller markets in a more targeted Vice President Corporate Sales EMEA fashion with mid-sized aircraft such as the A350 or Phone +49-40-5070-68406 787. As an enhancement we are seeing some quite [email protected] 12 | Corporate Sales Lufthansa Technik Connection 1.2020

“Trusted partner in a vigorous market”

Customer centricity, a strengthened team and production capacity on site: Frank Berweger, Vice President Corporate Sales Americas, explains how Lufthansa Technik is ­becoming increasingly competitive in the world’s largest aviation market where capacities are being stretched to their very limits.

How would you describe the state of the as a whole, but also for us. We haven’t reached all of world’s largest aviation market right now? our service goals yet. But we are working on it and are Frank Berweger: I think our customers would agree concentrating on supporting the success of our cus- with me when I say that the market is a very lively place tomers. Our main focus is to be empathetic and right now. Capacities are being taxed to their limits, responsive to their needs and continue to work on both in terms of operations as well as in terms of main- developing a trusting relationship – basically, the factors tenance and shop utilization. A high level of stress is that I consider to define customer centricity. This work being placed on the entire system. remains our highest priority. But generally speaking, the airline industry in the Americas is doing well; margins in North America remain healthy. How did Lufthansa Technik perform In Latin America, the political situation has left its mark in the region last year? on the market. Some interesting strategy changes In spite of the challenges, 2019 was a very successful involving our two largest customers in the region, year once again in the Americas. Over the past five LATAM and Avianca, have taken place. Major North years, we have grown at three times the speed of the American carriers now have a big say in them as a MRO market in the Americas as a whole, and our mar- result of their investments. These investments will ket share has doubled. We were able to reach many indeed provide stability. But they are also a sign of con- important long-term agreements. These include air- tinued consolidation on the continent – in all areas, both frame maintenance for 767s as well as Airbus A320 the airline side of the business and the MRO industry, component and material supply for two major carriers; resulting in continued concentration of market power. A320 base maintenance for Allegiant in Puerto Rico; an extension of landing gear services contracts with a How has Lufthansa Technik tackled large U.S. cargo carrier and V2500 engine services these challenges? with a major engine lessor. Worth mentioning for me is When you take a close look at 2019, you see that the also a long-term MRO agreement with GE Aviation for year was a very difficult one in terms of tight resources. Boeing 777X component services and a recent agree- Our capacities were heavily utilized, and turnaround ment with Honeywell to bring a new level of predictive times are a challenging issue – not only for the industry health management expertise to airlines. Looking ahead, our component supply agreement with Air Can- ada will be revived once the 737 MAX is back in the air.

What role is digitalization playing in the American market? One more major customer airline has just decided to join our AVIATAR digital platform. This represents another breakthrough for AVIATAR. We have spent a lot of time on explaining the value proposition of such a digital MRO platform. It is a long-term investment and Lufthansa Technik Connection 1.2020 Corporate Sales | 13

airlines are starting to see the first tangible returns. Data trained them and imparted them with our culture of cus- ownership is a major issue for the aviation industry in tomer centricity. We also plan to simplify our interface to America, too. And we fully respect that and ensure the customers because sometimes we are still perceived as airlines have 100 percent control of their data. being too complex. In this regard, we have transferred more customer relevant functions in our organization What are Lufthansa Technik’s biggest from Germany to America. Our sales team in the region strengths in the American market? can now expertly consult airlines and lessors on the entire Our Mobile Engine Services are a real success story MRO product portfolio of Lufthansa Technik, locally. We (see page 26). We have significantly expanded the have also added local purchasing, parts trading and capabilities and capacities of our repair stations – human resources colleagues and have strengthened sometimes also referred to in the market as “engine our customer service units once again. For our custom- hospitals” – in Tulsa and Montreal. We have invested ers, these additions will mean improved and more direct confiderably, have moved into our own, larger facility in service from contact partners in their time zone. Montreal and have introduced the CFM56-5B engine Last not least, we are placing more and more staff type in Tulsa. We are serving a real market need with members directly into the operation of our customers – our offering, and the product is in high demand. In for example at American Airlines, FedEx, LATAM, component services, we are continuing to expand our JetBlue and Spirit. They work “in plant”, that is, they are local capabilities in our shop in Tulsa. Lufthansa Tech- located at the customers’ facilities where they create a nik Component Services has become the 33rd design very strong connection. department of Lufthansa Technik’s EASA 21/J Design Organization and the first one in the Americas. What’s What can your customers expect from more, it is now certified by the FAA, the EASA and the Lufthansa Technik in America during 2020? CAAC. I think this is an important signal in the market. Three years ago Lufthansa Technik visibly underscored Furthermore, all five bays are operating at full utilization its commitment as MRO partner with a highly successful levels at our heavy maintenance location for A320 nar- food truck tour. Beyond excellent MRO services, we will rowbody aircraft in Puerto Rico. We are already consid- again find a special way to express the appreciation for ering expanding the facility and the local workforce. our customers in 2020 – in line with Lufthansa Technik’s slogan “Excellence in Motion”. Although we are already How is Lufthansa Technik positioned increasingly being perceived as a local company, we will in terms of personnel in the region? not pause and continue working on becoming the trusted The way that customers personally experience partner to our customers in this vigorous market. Lufthansa Technik has been made our highest priority. We are striving to carry out this priority both as an organization and through quantitative and qualitative enhancement of our local team. Last year, we have Frank Berweger Vice President Corporate Sales Americas invested considerably in expanding the local workforce Phone +1-305-379-1222 of Lufthansa Technik. We hired several hundred people, [email protected] 14 | Engine Services Lufthansa Technik Connection 1.2020

Cyclean® engine wash goes digital

Engine washes are becoming increasingly important, especially for the latest generation of engines. Lufthansa Technik is going on the ­offensive with the use of digital technology, new equipment and new locations in Cyclean®, the proprietary engine wash product from its Mobile Engine Services range.

Cyclean® customer lease Cyclean® service station Planned

fter a decade, Lufthansa Technik is introduc- machines being connected to the internet, Lufthansa ing a new generation of Cyclean® wash equip- Technik specialists have remote access enabling A ment. In the future, customers will benefit from them to perform troubleshooting or maintenance tasks the addition of digital applications that automate the at any location worldwide. This feature allows to washing process. Starting with the decision to initiate maximize the reliability of the equipment, to minimize www.lufthansa- a wash, these planning and monitoring tasks will be technik.com/ downtimes and to provide spares much quicker in ­carried out by a proprietary computer program. The cyclean case of any defect. program tracks an engine’s individual washing interval and determines the right time for a wash by linking the Leading performance aircraft, flight schedule and globally operated Cyclean® stations with one another. The result of this: By introducing a new generation of devices featuring The aircraft automatically registers at a station, the digital technology, Lufthansa Technik is cementing the local provider accepts the request, the aircraft is position of Cyclean® at the forefront of aircraft engine ­added to the schedule and the wash is carried out. cleaning technology. More than 9,000 engines are currently under contract and more than 110,000 Automated process chain washes have been carried out successfully. The sys- tem is available for all engine types currently used in Florian Prinz, one of the responsible managers on the commercial aviation and new types can be integrated Cyclean® team, says: “By linking the engines with the within just eight weeks. flight schedule and our service stations, we are able A Cyclean® wash is either carried out as part of the to automate the entire process chain.” Moreover, digi- Aircraft Maintenance Manual (AMM) or in accordance talization also creates transparency. As the wash data with a procedure developed and approved by Luft­ is tracked and saved centrally, Cyclean® customers hansa Technik as a Part 21 organization. The proce- can check when their engines were washed and dure also encompasses an ongoing evaluation of the whether the required parameters were met as the new processes as well as their continuous improvement. system displays the engine’s current wash status. This philosophy applies not only to Cyclean® but to The new-generation wash equipment also profits Lufthansa Technik as a whole: continuous improvement from the infusion of digital technology. With the new as the basis for maximum performance and optimum Lufthansa Technik Connection 1.2020 Engine Services | 15

efficiency for the customer. The fact that the number Cyclean® stands for efficiency of Cyclean® customers has been growing steadily is testament to the product’s outstanding quality. That // Modern aircraft engines are designed for max- is why Lufthansa Technik is continuing to expand its imum fuel economy and minimum noise emis- engine wash service around the globe. For example, sion, meaning even minor contaminations of the the station in Melbourne, Australia, was recently compressor can have an impact on the overall joined by another station in Brisbane. Coverage in system. OEMs therefore recommend to reduce Europe is already very good thanks to the presence the intervals between washes. Assuming average of Lufthansa Technik’s line maintenance stations capacity utilization of a narrowbody aircraft, this and the ability to make mobile equipment available translates into four to five washes per year practically anywhere within 48 hours of a request. compared to one or two in the past. The result is a rise in demand. This trend is also supported Available on all continents by other figures: While improving the EGT margin (exhaust gas temperature) by 16 degrees North America has also grown strongly, with addi- previously qualified as a very good result, today’s Feliks Wandt tional stations added at New York’s JFK airport as Head of Engine Life results often exceed 20 degrees and can reach well as in Fort Lauderdale and Orlando in Florida in Cycle Services up to 25 degrees in ­individual cases. Even a thin 2019 alone. Cyclean® is also well represented in Mobile Engine Services layer of dirt on the compressor can thus have a Phone +49-151-589-03117 South America and Asia Pacific. Furthermore, follow- [email protected] major impact. Cyclean® washes feature the out- ing the initial launch in Johannesburg in the summer standing combination of excellent washing per- of 2019, expansion in Africa is being driven forward formance and operational flexibility. Time savings as well. Feliks Wandt, who co-heads the Cyclean® of up to 80 percent are achieved. The system team, explains: “We are working continuously on can be assembled very quickly, as for most

expanding the network. As a rule, we are practically Florian Prinz engine types there is no need to open the cowl- always able to set up a service location anywhere in Head of Engine Life ing or disconnect any tubing. Washes can there- the world within about three months of receiving a Cycle Services fore be easily integrated into an airline’s flight Mobile Engine Services customer request.” Phone +49-151-589-31273 operations. It is even possible to perform washes [email protected] at the gate during a turnaround. // 16 | Aircraft Services Lufthansa Technik Connection 1.2020

Cooperation based on trust

Ryanair has once more extended its contract with Lufthansa Technik Brussels for line maintenance services at Brussels Airport and at Brussels South Charleroi Airport – a clear sign of confidence in the services performed for this low-cost carrier. Lufthansa Technik Connection 1.2020 Aircraft Services | 17

Nearly all maintenance work has to be Ryanair has based 15 Boeing 737-800 carried out during the night. ­aircraft at Brussels South Charleroi Airport.

or more than a decade, Ryanair has relied on F Lufthansa Technik Brussels for line maintenance services at Brussels South Charleroi Airport (CRL). Other locations in Belgium and France have Airport (BRU) while maintaining its base at CRL. Ryanair been added during this time. The recent contract openly confirmed its trust in Lufthansa Technik Brussels extension is a sign of confidence based not least on and signed a contract for technical line maintenance the high technical reliability the MRO company has support at this new location – in spite of the fact that at delivered over the last years. It is also proof of the Brussels Airport the competition among line mainte- ability of Lufthansa Technik to be cost-effective for the nance operators is very high. growing number of airlines operating on an extremely Rudi Preud’homme, Sales Executive at Lufthansa low-cost basis. The low-fare airline Ryanair operates a Technik Brussels, says: “The dispatch reliablity of the single-type fleet of currently about 450 Boeing 737-800 fleet supported by us at CRL was above 99.5 percent aircraft. It offers flights to destinations throughout in average. This certainly helped in convincing Europe. The carrier is headquartered in Dublin, Ireland, Ryanair to put the work at the new location in our and has multiple maintenance bases on the continent. hands.” As a result, the work volume performed for Ryanair increased considerably. The customer’s Night shifts in Brussels ­confidence in the services was underlined in the past by contract extensions for the CRL station. The partnership of the two companies dates back to 2009, when Lufthansa Technik Brussels took over line Cooperation in France maintenance services for Ryanair at Brussels South Charleroi Airport from another provider. At that time, In July 2018, Ryanair and Lufthansa Technik Brussels the carrier had seven aircraft based there; today the signed a cooperation contract for Beauvais-Tillé Air- number has increased to 15. Since the aircraft port (BVA) in France. Although Ryanair has no night fly with transit times of only 25 minutes during the stopovers at this station, the carrier wanted to make day, nearly all maintenance work has to be carried out sure it received adequate services whenever one of its during the night. This includes daily and weekly aircraft had a technical problem during the day at this checks – called ramp checks one, two, three and location. four by Ryanair –, the repairs of defects as well as The latest milestone in the partnership of both numerous wheels and brakes replacements. In order parties is the renewed extension of the contract for to guarantee smooth operations, Ryanair provides all the stations CRL and BRU in Belgium, signed in 2019. rotables and consumables & expendables. Lufthansa Christy Duffy, Regional Maintenance Manager of Technik has a team of 20 technicians based at CRL Ryanair, commented: “Over the last ten years I have who spend the majority of their time working on air- worked closely with the engineers and senior craft from Ryanair. Other customers at this location management of Lufthansa Technik Brussels. Their are Air Corsica, Wizz Air and Enter Air. In February continuous commitment and dedication has made a 2014, Ryanair decided to add operations at Brussels significant contribution to Ryanair’s success and

In the heart of Europe // Situated at Brussels Airport in Belgium, Lufthansa Technik Brussels is specialized in the maintenance, repair and overhaul of narrowbody and widebody aircraft. The company performs line maintenance services including A-checks for Airbus A320 family and A330/340 aircraft as well as for Boeing 737 and various Boeing long- haul aircraft. The facility also offers structural work, modifications, engine and landing gear changes as well as logistics services. The portfolio also comprises light off-wing maintenance tasks for CFM56 and V2500 engines. Lufthansa Technik Brussels applys the latest technical standards, lean production processes and efficient quality management. Due to its extreme low cost structure, www.lufthansa- technik.com/ the company is also in the ideal position to support European low-cost carriers brussels and cargo operators. // 18 | Aircraft Services Lufthansa Technik Connection 1.2020

The dispatch reliablity of the Ryanair fleet ­supported by Lufthansa Technik Brussels at CRL was above 99.5 percent in average.

www.ryanair.com

I am sure this will continue in the coming aircraft flying to and from this destination years as our partnership goes from are handled by Lufthansa Technik techni- strength to strength.” Johan Delbauf, Duty cians. The Brussels facility also performs Operations Manager CRL at Lufthansa engine services to, among others, the five Technik Brussels, adds: “It is sometimes biggest aircraft engine leasing companies. very challenging for us to perform all the These services include engine storage, required maintenance tasks on the apron inventory checks, boroscope inspections, of CRL, as there is no maintenance hangar. end-of-lease checks and logistical coordi- Working in all weather conditions, including nation. On average, about 50 engines are snow, rain, frost, fog, sun and heat, is very “housekept” by Lufthansa Technik Brussels. About Ryanair familiar to us. On top of that, 95 percent of At Brussels Airport, the company occu- the work takes place overnight with artificial pies a line maintenance office and a hangar Headquarters: Dublin Airport, Ireland lighting. In spite of these challenging condi- that can accommodate up to three narrow- Founded: 1985 tions, we appreciate very much the fact that body aircraft simultanously or one widebody Head: Michael O’Leary Ryanair is extending its cooperation with us aircraft. Next to AOG assistance, this also Fleet: About 450 Boeing 737-800 for at least another five years. In one way or allows for hangar maintenance projects to Passengers: 130 million annually another, all my co-workers feel very much be carried out. So it is no wonder that Ryan- like being part of this success story.” air is considering deepening the partner- ship. Other projects to further enhance the 32 line maintenance customers business between both parties are currently being analyzed – and they might go beyond Lufthansa Technik Brussels is the mainte- line maintenance on the apron. nance center of the Group in Europe’s capital city. In addition to the line mainte- nance services provided for Ryanair at Brussels South, Brussels and Beauvais-Tillé, Rudi Preud’Homme 32 customers rely on line maintenance Sales Executive Lufthansa Technik Brussels services by the MRO company at Brussels Phone +32-2-752-8690 Airport. The majority of non-Brussels based [email protected] Lufthansa Technik Connection 1.2020 Lufthansa Technik Group | 19

Growing beyond the Gulf region

Lufthansa Technik Middle East has further increased its footprint for maintenance, repair and overhaul services in the Gulf region and is set to continue on its recent growth path.

www.lufthansa-technik. com/lht-middle-east

The Crown Prince of Dubai, HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum (2nd from left), joined Dr. Johannes Bussmann, CEO of Lufthansa Technik, for a tour of the Lufthansa

Photo: wam - Emirates News Agency Technik booth at Dubai Air Show.

ufthansa Technik Middle East has services to several African and East-Asian said Ziad Al Hazmi, Chief Executive Officer recently expanded both its production airlines. Moreover, the company was of Lufthansa Technik Middle East. “With L capacity as well as its product and recently able to further strengthen its local ongoing investments in our local product capabilities portfolio. In addition, the customer base in the Middle East by pro- and capabilities portfolio as well as in the ­company welcomed several new major viding ad-hoc maintenance services within local people, we are looking forward to regional and supra-regional customers its repair portfolio for Gulf Air, the national even further expand our contribution to this and moreover greatly increased its work- carrier of the Kingdom of Bahrain. important region.” force at the Mohammed bin Rashid Aero- Gulf Air’s Chief Technical Officer Jamal space Hub at Dubai World Central Airport Hashim commented: “Gulf Air is committed Broadened product portfolio (DWC). to achieving technical excellence in aircraft maintenance. Lufthansa Technik Middle The company’s local product portfolio has Acquisition of local talents East’s vast experience and high quality recently been broadened with additional technical expertise in the areas of mainte- Airframe Related Components (ARC®) and The number of people employed by nance is the primary reason we selected flight control repair capabilities and an Lufthansa Technik Middle East recently the company as Gulf Air’s ad-hoc repair extended spare parts pool for engine surpassed the mark of 100 and is set to service provider for such critical items like nacelles of the Boeing 787. Moreover, the grow even further in the course of this radomes. Secondly, their close proximity to company offers ARC® support, AOG sup- year. During the recent expansion, special Bahrain has the added benefit that our port and engine wash services as well as a emphasis was put on the acquisition of parts will no longer have to leave the region local material support desk. The material local talents, which was moreover fos- for maintenance, thereby improving effi- pool in Dubai now covers parts and com- tered by intense cooperation with Middle ciency, decreasing turnaround time, reduc- ponents for the Boeing 787, 777 and the Eastern universities such as the Emirates ing logistic charges and ultimately lowering Airbus A320 and A350 families. Aviation University in Dubai and the Gulf Air’s operational costs while maintain- American University of Sharjah. ing the highest quality of safety standards.” Since the inauguration of the new facility “The establishment and further expan- in 2017, the company’s customer base sion of Lufthansa Technik Middle East is has seen continuous growth and now progressing well. Our new facility inaugu- Ziad Al Hazmi CEO Lufthansa Technik Middle East stretches even beyond the Gulf region rated two years ago has significantly Phone +971-4-299443 with the company also providing regular strengthened our footprint in the region,” [email protected] 20 | Innovation and technology Lufthansa Technik Connection 1.2020 Photo: NMY Mixed Reality Communication GmbH

atio ov n b n y In

L u k i ft n ha h nsa Tec

Augmented reality reaches the shop floor

Augmented reality (AR) is seen as a trending technology that can increase both productivity and safety. Lufthansa Technik has explored the potential of AR during a range of different programs. First use cases have been identified and the implementation on the shop floor is pursued.

he rapid development of digital information tech- of this new technology, stating that: “Given the huge nology has created the opportunity to expand investments required for augmented reality, the planned T the real world by superimposing computer-gen- use must pay off. The costs and benefits must be kept in erated information onto it. Using AR smart glasses or an appropriate balance.” One particular difficulty proved mobile devices such as tablet computers, the digital to be the search for suitable application cases of AR on information, e.g., a 3D engine model, can be projected the engine maintenance shop floor due to unavailability onto physical objects. This offers great potential for the of necessary information. As Bechheim explains: “To aviation industry, opening the way to improve work use augmented reality, you need to have 3D models of procedures and to increase safety and ­reliability. For the engine components that you want to project. How- these reasons, Lufthansa Technik has explored and ever, you frequently do not have the raw data. This promoted AR during a number of ­different projects. means that you have to create these models yourself.” Lukas Bechheim is one of the engineers at Lufthansa The work required to build digital engine models Technik who has delved into AR. He outlines the can vary considerably, ranging from the need to pro- requirements for a professional usage and integration duce a graphic rendering of a component’s function to Lufthansa Technik Connection 1.2020 Innovation and technology | 21

Development version of a VR-based engine training system for Lufthansa Technical Training

in a precisely defined sequence. The AR application for this process allows an engineer to view the exact order of the tasks in this screw-tightening job. The positive test results for this application demonstrate, as in the previous example, that AR promises to help improve current maintenance processes.

Training aid

Furthermore, AR is also already being extensively used by Lufthansa Technical Training. The training organiza- tion has succeeded in using the technology to partially shift instruction about an aircraft’s engines to the class- the precise measurement of, for example, engine room. The development work was based on virtual www.lufthansa- blades down to the very last micrometer. The latter is a reality (VR) hubs, boxes measuring 3 x 3 meters, that technik.com/­ requirement, e.g., if the model is supposed to ade- are used by Lufthansa Aviation Training in Frankfurt augmented-reality quately render the airflow properties of a compressor. and Munich. This technology served as the basis for a The effort and the costs associated with this work are prototype that enables students to work on an engine in substantial, even if the 3D models do not have to be an a VR environment. The rendering can be seen both as a accurate, complete copy of the original components. projection on a spherical panorama and with the help of an AR headset. Assembly support Panagiotis Poligenis, Head of Strategy & Innovation at the Lufthansa Technik subsidiary, says: “One of the The development work at Lufthansa Technik has now problems that we always have when we train cabin reached a level that enables the company to take the personnel is access to the aircraft or its engines. We next step and to use AR on the shop floor. One example recently developed a virtual aircraft and photographed is the currently tested AR application, which displays it in such a way that you can view it on a tablet or with the entire assembly of a CFM56-5B low-pressure tur- a VR headset.” The system is primarily used for the Air- bine drive shaft. This assembly job requires extensive bus A220. This has made it possible to shift some of the tooling and the critical assembly point is normally not practical training to the classroom. The teacher can walk visible for the engineers as it happens inside the low- through the virtual aircraft with the trainee and explain pressure turbine. First tests showed that thanks to the things, including simple maintenance tasks. AR application, the quality and dependability of the assembly work can be greatly improved. Although the matching of the reality and the 3D model geometry may not be perfect yet – it will take another technolog- ical step before the new tool and the reality are really on equal terms –, the technology is already playing a noticeable role in this complex assembly work. To give another example, AR is also further tested to help engineers during the process of installing a cylin- drical flange connection in an engine. For this job, a large number of screws must be installed and torqued

A team simulating Checking out virtual reality the assembly of assistance on a Trent 900 a CFM56-5B low- bearing support. The tablet is pressure turbine matching the camera picture drive shaft. with its VR data. 22 | Innovation and technology Lufthansa Technik Connection 1.2020

start to teach themselves. With this change, we are moving away from a scattershot approach to an indi- vidual learning program. Under these conditions, the amount of knowledge acquired is much greater than it is when trainers teach information based on their own personal and subject-matter biases.” Obviously, it makes sense to use VR in those areas where the technology can deliver real progress in Lufthansa Technical Training already uses VR Panagiotis Poligenis adds: “Thanks to this technol- terms of safety, productivity and cost efficiency. With to support the training of ogy, we can shorten the practical instruction we offer these newly acquired technological skills, Lufthansa maintenance ­personnel. on the equipment itself. Training on a specific aircraft Technik is in a position to help various company The picture shows a starting screen of a train- used to take ten days. With the help of the spherical departments to introduce this modern technology. ing ­program. panorama, we have been able to transfer five days of it to the classroom. This is a big improvement for us Marc Wilken because we do not have to go to the airport. We also Senior Director Product Sales and Engine Lease do not always have an aircraft on hand.” Phone +49-40-5070-64013 Eike Nowiszewski, Head of Training Development [email protected] at Lufthansa Technical Training, explains: “We can Panagiotis Poligenis now provide trainees with more time that they can Head of Business Development, Strategy and Innovation, Lufthansa Technical Training intensively use to study the material. Once the trainees Phone +49-69-696-94467 see the spherical panorama on their tablets, they can [email protected]

Strengthened collaboration

For the fifth time since 2016, Lufthansa Technik hosted the A350 Community workshop, this time in Singapore. The event has become the leading forum to discuss topics relating to technical operations of the A350 in a network of MROs, OEMs and operators.

he 5th A350 Community the agenda featured discussions on Lufthansa Technik on two product develop- workshop in Singapore in prognostics and health management ment projects for optimizing aircraft main- T November 2019 once again and how to profit from the availability tenance planning received overwhelming underlined its importance as lead- of more data. Representatives of vari- feedback. ing manufacturer-independent platform ous operators shared their experience, “Once again, the strong response from dealing with technical operations of the helping to identify customer pain points the participants proves that our approach A350 in a network of MRO providers, and needs and to develop potential solu- to find shared interests as well as discuss OEMs and operators. With more than 300 tions. Lufthansa Technik partner Honeywell and collaborate within a dedicated com- aircraft in service today, the focus of the gave an update on the collaboration munity is paying off,” concluded Dr. Felix workshop has shifted from entry-into-ser- regarding A350 MRO and asset manage- Floeter, who leads the A350 Entry into Ser- vice issues towards innovation. As a result, ment. Among others, presentations by vice project at Lufthansa Technik and par- ticipated in the successful workshop series 37 international participants for the fourth time. “The format is also a followed the invitation to good example of Lufthansa Technik’s focus Singapore for intense exchange and networking. on its global customer base and cross-divi- sional approach, as the contributions from different departments increased the value for the participants.”

Dr. Felix Floeter Manager of Corporate Product Management Phone +49-40-5070-65048 www.a350community.com [email protected] Lufthansa Technik Connection 1.2020 Aircraft Services | 23

Lufthansa Technik will provide MRO services and spare part support for the HGT1700 APU series of Japan Airlines’ Airbus A350 fleet.

www.lufthansa- technik.com/apu

Stable and smooth operations

Japan Airlines has entrusted the APU maintenance for its Airbus A350 fleet to Lufthansa Technik, once more intensifying the long-lasting partnership between the carrier and the leading MRO services provider for the A350 in Europe and Asia Pacific.

ost optimization and stable opera- us additional advantage of maintenance adding engineering services. The company tions: Japan Airlines expects major cost optimization and further development is the official warranty station and partner C advantages from the newest agree- of engineering ability, while at the same of original equipment manufacturer Honey- ment with Lufthansa Technik. The two part- time enhancing the long-term partnership well for maintenance, repair and overhaul ners have signed a contract on APU main- with Lufthansa Technik.” of the HGT1700 APU. Due to its in-house tenance services for the carrier’s Airbus The cooperation between Japan Airlines repair capability, the company offers signif- A350 fleet. Under the terms of the long-term and Lufthansa Technik includes a variety icant cost reduction compared to conven- agreement, Lufthansa Technik will provide of MRO services. Among others, Lufthansa tional parts replacements. maintenance, repair and overhaul services Technik has been providing Total Compo- The contract also further strengthens and spare support for the APU HGT1700 nent Support (TCS®) services for Japan Lufthansa Technik’s position as the leading series of the Japanese national carrier. Airlines’ Boeing 787 fleet since 2011 and MRO services provider for the A350 in Currently, Japan Airlines holds 31 firm orders for its Airbus A350 fleet since June 2019. Europe and Asia Pacific. More than 100 and 25 options for the A350. Gerald Steinhoff, Vice President Corpo- aircraft of this type from different customers rate Sales Asia Pacific at Lufthansa Technik, already receive comprehensive technical Further cost optimization commented: “I would like to thank Japan support for components, auxiliary power Airlines for their repeated trust placed in us units, composites components, engines Kojiro Yamashita, Vice President of Pro- and for their willingness to further expand and other aircraft parts. curement at Japan Airlines, said: “The our excellent relationship by this new Airbus A350 fleet is a key fleet for Japan contract. We will do our utmost to provide Airlines. We believe this agreement will them with the technical readiness that will bring us even more stable and smooth enable our customer to run its operations Ralf Schulze Senior Sales Manager Japan operations and the highest performance smoothly.” Lufthansa Technik has vast Phone +49-40-5070-64706 for our customers. Furthermore, it provides experience in APU overhauls and value- [email protected] 24 | Aircraft Services Lufthansa Technik Connection 1.2020

Evaluation service for layover tenders

With AviaQuote, Lufthansa Technik’s Base Maintenance division introduced a new service­ for the optimal evaluation of the work and requirements of an aircraft layover.

RO companies using AviaQuote benefit from There are several advantages to using AviaQuote. the vast experience of the Lufthansa Technik The staff of the respective MRO company can con- M heavy airframe maintenance experts. The centrate on its core tasks and is not involved in exten- AviaQuote team was set up under the roof of Lufthansa sive evaluation work. At the same time, the precise Technik Sofia, thus ensuring a solid foundation for evaluation of the work packages enables better utiliza- this unique service. “Our high-quality service is based tion of the layover slots and the MRO provider is more on our experience from around 5,000 layovers for aware of what to expect during the layover. more than 400 customers in the last ten years alone,” explains Ivan Damyanov, who is the responsible Precise evaluation of layovers supervisor for AviaQuote. “In detail, AviaQuote entails the technical evaluation of work packages to support For Lufthansa Technik’s Base Maintenance division, MRO companies in achieving more precise planning the service is another important step towards closer for a pending ground time. We help answer vital cooperation with other third-party MROs. questions such as ‘What can be done in which time “AviaQuote supports our vision that Lufthansa Technik period?’ or ‘How many working hours are required?’” participates in more and more maintenance activities worldwide in order to increase growth and profitability,” Service for MRO companies explains Ivan Damyanov. AviaQuote has already been used more than 20 times. “Every layover for every One of the first customers for this new service was aircraft tail sign is a new project, and every project is the Montreal, Canada-based MRO company Avianor a new and welcome challenge for us,” he emphasizes. Inc., which specializes in the cabin integration of air- If requested, the team can also provide additional craft. Avianor was expecting aircraft from its customer planning, consulting and engineering services and FlairAirlines for comprehensive heavy maintenance take over communication with manufacturers to checks with removal of all passenger seats and lava- prepare layovers at the customers’ facilities. tories. The company asked Lufthansa Technik Sofia AviaQuote is now increasingly being offered on the for support with the evaluation of the layovers. The market. At the same time, the team at Lufthansa Technik AviaQuote team provided the customer with estimates Sofia is already working on an even better customer for the work packages and man hours as well as the experience. An order fulfillment platform is planned expected material costs. to simplify and accelerate procurement processes. It With this precise planning, the customer could will allow customers to easily place their orders and then enter the tender with much better prerequisites, choose from standard or premium services as well as making the whole process leaner. Furthermore, the from ad hoc or subscription support to best meet their aviaquote.lufthansa- example shows that AviaQuote is particularly expedi- business needs. technik.com ent when the work has to be done at short notice. “Lufthansa Technik was very helpful in providing the quotations for two A330 events in a timely manner, Ivan Damyanov from which we were very happy to benefit. Avianor AviaQuote Supervisor Lufthansa Technik Sofia continues to profit from this service,” comments Tania Phone +359-2-4601-167 Tzirtziganis, an engineer with Avianor Inc. [email protected] Lufthansa Technik Connection 1.2020 Aircraft Services | 25

AviaQuote supports our vision that Lufthansa Technik participates in more and more maintenance activities “ worldwide in order to increase growth and profitability. Ivan Damyanov

The AviaQuote team provides the ­customer with estimates for the work packages and man hours as well as the expected material costs. 26 | Engine Services Lufthansa Technik Connection 1.2020

ary 2 ru 02 eb 0 F 5 Engine repairs in Tulsa are currently conducted in seven bays. - 4 Aero-­ Engines

Americasi M ia m

will be adapted to the requirements of the CFM56-5B until the end of the first quarter of 2020. “On-wing and on-site services have always been a valuable strength of Lufthansa Technik,” says Sebastian Torhorst, Head of Product Sales Engine Services – Americas. “This is why the introduction of those services­ that are operated through a team located in Tulsa are a great benefit for the region.” A dedicated crew of specialists will fly to any location around the world on short notice with all the required tooling, equipment and material. They will rectify the damage using surgical procedures such as HPT (high-pressure turbine) blade replace- ment in the shortest timeframe possible, thereby avoiding additional findings and workscope creep, Engine boost engine transportation and costly downtimes. Repair station in Montreal for the Americas The capability extension in Tulsa is complemented by the capacities of Lufthansa Technik’s repair station in Montreal, which is already one of the backbones of the global Mobile Engine Services network. Following the inauguration of a dedicated facility in Montreal in Expanding capacities and increasing capabilities for the summer of 2019, the Canadian repair station has CFM56 engines, Lufthansa Technik has significantly tripled its capacity, today offering in-station services for the CFM56-5A, -B and -7B as well as on-site and strengthened the footprint of its Mobile Engine Services on-wing services. Customers benefit from some of the portfolio for customers in the Americas. most experienced CFM56 mechanics in the engine MRO business today.

On-wing, on-site or at a station

With the Mobile Engine Services offerings, operators ufthansa Technik has created a sought-after offer can take advantage of Lufthansa Technik’s more than which is tailored to the needs of the American 25 years of experience in providing repair solutions L market with its Mobile Engine Services offerings. around the globe. Aiming to postpone or even avoid Since the beginning of the year, surgical repairs for costly and long-running shop visits, services are pro- the CFM56-5B, which is a very common engine type vided either on-wing, on-site or at a dedicated repair www.lufthansa- in the Americas, have been available at the repair sta- station within the constantly growing Mobile Engine technik.com/ mobile-engine- tion in Tulsa. This is part of a continuous and ongoing Services network. The services also include Lufthansa services capability expansion, adding to the existing capabilities Technik’s Cyclean® engine wash system that is avail- for the V2500 engine at this location. able at a continuously increasing number of airports Engine repairs in Tulsa are currently conducted in throughout the Americas and other continents. seven bays. “In 2020, we will boost our capacity to the extent that we can significantly increase our services towards customers with the CFM56,” says Volker Sebastian Torhorst Magunna, President and CEO of BizJet International, Head of Product Sales Engine Services – Americas Lufthansa Technik’s subsidiary in Tulsa. Furthermore, Phone +1-305-833-4457 the V2500 test cell, that is already in operation in Tulsa, [email protected] Lufthansa Technik Connection 1.2020 Events and exhibitions | 27

Meet us at ...

29 January 2020 | West Palm Beach Positive market outlook NBAA Regional Forum The NBAA Regional Forum brings together local business aircraft owners, operators, manufacturers, customers and other ­business aviation professionals to discuss The 17th “Wings of the Future” forum took place in Moscow issues affecting the region. Lufthansa in the fall of 2019. About 700 high-ranking participants Technik Group will be represented with a booth of BizJet. discussed trends and challenges of the aviation industry. Dr. Johannes Bussmann, CEO of 4 – 5 February 2020 | Miami Lufthansa Technik, delivered the keynote Aero-Engines Americas presentation. Aero-Engines Americas is exclusively dedicated to the trends and issues related to the region’s engine MRO community, combining informative, technical presen- tations and interactive panel discussions.

uring the largest conference of the step towards predictive maintenance will 4 – 6 February 2020 | Addis Ababa aviation industry in Russia and be taken with the new Airbus A350 aircraft MRO Africa D the CIS, representatives of the joining their fleet. Together with IBM, region’s airline industry and international Aeroflot is working on a concept for a The MRO Africa is the annual event for guests covered a broad range of topics, “digital twin” of their aircraft. During a visit the MRO industry in Africa. Representa- including airports, human resources and at Luft­hansa Technik, the Aeroflot delega- tives of African Airlines meet up with maintenance and overhaul. tion was particularly impressed at the experts in maintenance issues and the company’s extensive use of a digital latest industry trends are presented. Positive development signature – so much that they are now implementing this in their own mainte- 11 – 14 February 2020 | Singapore After a number of difficult years for avia- nance organization. Singapore Airshow tion, the outlook for the industry in the region is starting to get brighter. Kate Capacity and manpower One of the top three air shows in the world, Markhvida, Senior Economist of the Inter- the Singapore Airshow serves as a global national Air Transport Association (IATA), The expected growth of air travel in the marketplace and networking platform for presented a positive market outlook, with region means that adequate MRO the military and civil aviation community. Russia remaining the driving force. Strong capacities need to be available which are growth is also expected in Kazakhstan, currently lacking. According to Anatoly ­25 – 26 February 2020 | Dubai resulting in a climb in the country rankings Kharkovoy, Technical Director of I Fly Air- MRO Middle East of air traffic volume within the CIS from its lines, this is a particular problem for base current 10th rank to 5th rank. Alexander maintenance of widebody aircraft. Another This event is the leading exhibition and Yurchik, Deputy Minister of Transport of aspect: “Manpower shortage is a hot conference for aircraft maintenance in the the Russian Federation, expects air travel topic for the entire industry,” says Pavel Middle East. It is the communication in Russia to grow by up to eleven percent Tereschenkov, Technical Director of Azur ­platform focusing on key industry issues, in 2019. Dr. Johannes Bussmann projected Air. Anton Grove from International Air offering an extensive conference with the number of narrowbody aircraft in this Transport Association (IATA) even goes a analysis, forecasts and industry outlooks. market to double in the next ten years, step further in saying: “There is a chronic from currently 787 to roughly 1,400 aircraft. skills shortage emerging in our industry. We very urgently need to increase the Digitalization attractiveness of our business.”

Meanwhile, the digital transformation has Follow this link to find reached the Russian aviation in full force. Dmitri Zaitsev out more about Lufthansa Aeroflot and S7 Airlines are the pioneers Senior Director Corporate Sales ­Technik’s participation and Eastern Europe and CIS presentations at upcoming here. Kirill Bogdanov, IT Deputy General Phone +49-40-5070-5404 fairs and conferences. Director of Aeroflot, announced that a new [email protected] www.lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 6.2019

World of services Airbus Airbus A220 Total Support Services A220 Line Maintenance Total Support Services customers enjoy cost- Component Services efficient and reliable flight operations while Engine Services: PW1500G being able to focus on their core business. Completion • Total Operational Support (TOS®) Airbus A300/A310 • Total Technical Support (TTS®) A300/A310 Line Maintenance • Total Base Maintenance Support (TBS®) Base Maintenance • Total Material Operations (TMO®) Component Services Engine Services: • Total Component Support (TCS®) PW4000-94, GE CF6-80C2 • Total Engine Support (TES®) • Total Landing Gear Support (TLS®) Airbus A318 • Aircraft Leasing & Trading Support (ALTS®) A318 Line Maintenance Base Maintenance A300 Single Services Component Services Single Services, letter checks, engine over- Engine Services: CFM56-5B hauls and repairs of single components Completion form a unique range of products and services. • Aircraft Services Airbus A319 • Component Services A319 Line Maintenance • Engine Services Base Maintenance A318 Component Services • Landing Gear Services Engine Services: • VIP & Special Mission Aircraft Services CFM56-5A, -5B; V2500-A5 Completion Special Services Lufthansa Technik offers products reaching Airbus A320/neo beyond standard manual MRO services. A320/neo Line/Base Maintenance Component Services • Composite Repairs (ARC®) A319 Engine Services: CFM56-5A, -5B; • Engine Parts & Accessories Repair (EPAR) V2500-A5, LEAP-1A (in prep.), • Maintenance Management Services (MMS) PW1100G • Logistics and maintenance training Completion -40-50 9 70 • AOG services 4 - + 4 Airbus A321/neo e 3 n 0 • Surface treatment i l 8 Line Maintenance

t Hotline A321/neo

o H Base Maintenance Original Equipment Innovation (OEI) 24/7 AOG desk A320neo Component Services Lufthansa Technik has successfully Engine Services: established a line of cabin products. CFM56-5A, -5B; V2500-A5 • Cabin management and IFE systems Completion • Aircraft and cabin equipment Airbus A330 • Connectivity A330 Line Maintenance • Patient transport solutions Base Maintenance A321 Component Services Digital Services Engine Services: CF6-80, Lufthansa Technik provides innovative digital PW4000-100, Trent 700 platforms to support technical operations. Completion • AVIATAR Airbus A340 • AVIATION DataHub A340 Line Maintenance • manage/m® A330 Base Maintenance Component Services Please enter any desired search item Engine Services: into the capability finder – products, CFM56-5C, Trent 500 aircraft/engine types or part numbers – Completion to find the result quickly. The search can also be refined by regions or Airbus A350 ­Lufthansa Technik facilities. A350 Line Maintenance, A340-300 Base Maintenance Component Services, Design Organization Engine Services: Trent XWB Across all of its services, Lufthansa Technik Completion supplements its offers with the capabilities of an Approved Design Organization: Airbus A380 Line Maintenance • Major changes (STCs) in the areas of A380 Base Maintenance structures, systems, cabin and avionics Component Services • Major repairs Engine Services: Trent 900 • Minor changes and minor repairs Completion • Flight conditions

A380 Lufthansa Technik Connection 6.2019 Products and services | 29

Boeing Regionals Airbus A220 Line Maintenance Component Services Engine Services: PW1500G Completion

Airbus A300/A310 Boeing 737 CL/NG De Havilland Line Maintenance 737 CL/NG Line Maintenance Dash 8-400 Dash 8-400 Base Maintenance Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Engine Services: CFM56-7B Component Services PW4000-94, GE CF6-80C2 Completion Engine Services: PW100, PW150 Airbus A318 Boeing 737 MAX Q-Series Line Maintenance 737 MAX Component Services CRJ Bombardier CRJ Base Maintenance 737NG/MAX Further services Line Maintenance Component Services in preparation Base Maintenance Engine Services: Engine Services: Component Services CFM56-5B LEAP-1B (in preparation) Engine Services: Completion CF34-3, -8

Airbus A319 Boeing 747 CRJ 700 Embraer Line Maintenance 747 Line/Base Maintenance ERJ/E-Jets 135/145, 170/175, 190/195 Base Maintenance Component Services Line Maintenance Component Services 737MAX Engine Services: Base Maintenance Engine Services: PW4000-94, CF6-80C2, Component Services CFM56-5A, -5B; V2500-A5 GEnx-2B Engine Services: Completion Completion CF34-8, -10

ERJ 190 Airbus A320/neo Boeing 757 Line/Base Maintenance 757 Line Maintenance Component Services 747-8 Base Maintenance Engine Services: CFM56-5A, -5B; Component Services V2500-A5, LEAP-1A (in prep.), Engine Services: PW1100G RB211-535 Completion Completion

Airbus A321/neo Boeing 767 Line Maintenance 767 Line Maintenance Business jets Base Maintenance 757 Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-5A, -5B; V2500-A5 PW4000-94, CF6-80C2 Completion Completion

Airbus A330 Boeing 777 ACJ Line Maintenance 777 Line Maintenance Airbus Corporate Jets Line Maintenance Base Maintenance 767 Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: CF6-80, Engine Services: GE90 Engine Services:

PW4000-100, Trent 700 Boeing 777-9X vorläu ge Zeichnung Completion CFM56-5A, -5B; V2500-A5 Completion Completion

Airbus A340 Boeing 777X BBJ Line Maintenance 777X in preparation Boeing Business Jet Line Maintenance Base Maintenance 777 Base Maintenance Component Services Airbus Corporate Jetliner Component Services Engine Services: Engine Services: CFM56-5C, Trent 500 CFM56-7B Completion Completion

Airbus A350 Boeing 787 Bombardier Line Maintenance, 787 Line Maintenance Bombardier Challenger, Learjet, Base Maintenance Base Maintenance Global Express Component Services, Component Services Boeing Business Jet (BBJ)Line Maintenance Engine Services: Engine Services: Base Maintenance Trent XWB Trend 1000 Component Services Completion Completion Engine Services: CF34-3, -8

Airbus A380 MD-11 Embraer Line Maintenance 7MD-1187 Line Maintenance EmbraerChallenge r Family Legacy, Lineage. Base Maintenance Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Trent 900 Engine Services: Component Services Completion CF6-80C2, PW4000-94 Engine Services: CF34-8, -10

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 6.2019

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Acting Senior Director Corporate Sales Corporate Sales Latin America Middle East and Africa and Caribbean Rolf Weihrauch Robin Johansson p +49-40-5070-3095 www.lufthansa- p +1-305-379-2604 [email protected] technik.com/sales [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

United Arab Chile Belgium Emirates Australia Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi Lars Moeslein p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Italy United Kingdom India Emanuela Marabese Dan Hepworth Reshma Singh p +39-02-58571483 p +44-7812-091112 p +91-11-2568-7713 emanuela.marabese@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht-services-india.com Lufthansa Technik Connection 6.2019 Contacts | 31

Affiliates and corporations Vice President Corporate Sales Asia Pacific Lufthansa Technik Lufthansa Technik Airfoil Services Gerald Steinhoff AERO Alzey Milan Phone +603-6145-3612 p +65-6733-5539 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] [email protected] customersupport@ www.airfoilservices.com www.lhaero.com lht-milan.com Head of Sales www.lht-milan.com VIP & Special­ Avionic Design Lufthansa Technik Phone +49-40-88187-0 Mission Aircraft Brussels Lufthansa Technik [email protected] Wieland Timm Phone +32-2-752-8660 Philippines www.avionic-design.de p +49-40-5070-2548 [email protected] Phone +63-2-855-9311 wieland.timm@ www.lufthansa- [email protected] Ameco Beijing lht.dlh.de technik.com/brussels www.lht-philippines.com Phone +86-10-6456-1122 ext 4100/4101 Lufthansa Technik Lufthansa Technik [email protected] Budapest Puerto Rico www.ameco.com.cn Phone +36-1-296-3000 Phone +1-787-230-7700 [email protected] [email protected] BizJet International www.lht-budapest.com www.lht-puertorico.com Phone +1-918-832-7733 [email protected] Lufthansa Technik Lufthansa Technik www.bizjet.com Component Services Services India Phone +1-954-440-7014 Phone +91-22-935-37409 Hawker Pacific [email protected] [email protected] Aerospace www.lht-component- www.lufthansa- Phone +1-818-765-6201 services.com technik.com/india [email protected] www.hawker.com Senior Director Lufthansa Technik Lufthansa Technik Corporate Sales Component Services Shannon Heico Aerospace Northeast Asia Asia Pacific Phone +353-61-370-000 Phone +1-954-961-9800 Konstantin Stathopoulos Phone +852-3757-4450 [email protected] [email protected] [email protected] www.lufthansa- p +852-3757-4491 www.heico.com konstantin.stathopoulos@ www.lufthansa- technik.com/lht-shannon lht.dlh.de technik.com/ltcsap IDAIR Lufthansa Technik Phone +49-40-5070-69416 Lufthansa Technik Shenzhen [email protected] Intercoat Phone +86-755-2777-5925 www.idair.aero Phone +49-4191-809-100 [email protected] [email protected] www.lht-shenzhen.com www.lht-intercoat.de INAIRVATION Phone +43-2644-21111 Lufthansa Technik [email protected] Lufthansa Technik Sofia www.inairvation.aero Landing Gear Phone +359-2-4601-777 Services UK [email protected] Phone +44-20-8589-1941 www.lht-sofia.com lumics [email protected] Phone +49-40-5070-61361 www.lht-landinggear-uk.com [email protected] Lufthansa Technik www.lumics-consulting.de Turbine Shannon Senior Director Lufthansa Technik Phone +353-61-360-512 Corporate Sales Logistik Services [email protected] | www.ltts.ie N3 Engine Southeast Asia and Phone +49-40-5070-5331 Overhaul Services Indian subcontinent [email protected] Phone +49-3628-5811-0 Lufthansa Technik Zang Thio www.ltls.aero [email protected] Vostok Services p +65-6733-9081 www.n3eos.com Phone +7-495-363-0102 [email protected] Lufthansa Technik ltvs.customer.service. Maintenance [email protected] Spairliners International www.lufthansa- Phone +49-40-5070-66499 Phone +49-69-696-46929 technik.com/vostok [email protected] [email protected] www.spairliners.com www.lufthansa- Lufthansa Technical Asia Pacific and Australia technik.com/ltmi Training XEOS Phone +49-69-696-2751 Phone +48-717-165-858 Lufthansa Technik [email protected] [email protected] China Japan Malta www.ltt.aero www.xeos.aero Steven Wang Hidenori Sato Phone +356-2560-4000 p +86-10-6465-1593 p +81-50-3508-0668 [email protected] Lufthansa Bombardier steven.wang@ hidenori.sato@ www.lht-malta.com Aviation Services 3D.aero lht.dlh.de lht.dlh.de Phone +49-30-8875-4600 Phone +49-621-776-4604 [email protected] | www.lbas.de [email protected] Lufthansa Technik www.3d-aero.com Middle East Malaysia Phone +971-4-299-4443 Lufthansa LEOS Lem Sze Keng [email protected] Phone +49-69-696-8222 p +601-2381-5352 www.lufthansa-technik. [email protected] sze-keng.lem@ com/lht-middle-east www.lufthansa-leos.com lht.dlh.de EXPERTISE IS DOING SMALL THINGS WITH GREAT PASSION.

Our expertise is based on enormous experience. At Lufthansa Technik, we conduct about 1,700 aircraft inspections a day, and stock thousands of components for more than 30 aircraft and 40 engine types. We also have the rare certification as a manufacturing and development company. But we don’t want to rest on our laurels. With relentless curiosity, we integrate the latest technologies that keep improving our customers’ performance.

ANNA EHMKE • TOOL MECHANIC