Intro to Skype Phone ORIS

Intro to Skype

• Introductions • Jody Austin, Quality and Outreach Coordinator • Purpose • To demonstrate basic Skype phone functions • Agenda • The Basics of Skype for Business • Using Skype Phone

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Intro to Skype Phone What is Skype for Business?

• Previously Lync • Instant messaging within your organization. • Integrates with Outlook to allow access to your calendar.

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Intro to Skype Phone What is Skype Phone?

• Connects to your computer via USB • Uses Skype to determine your availability • Better call forwarding options • Displays incoming calls on computer • Sends voice mail to your Outlook email.

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Intro to Skype Phone

Logging into Skype for Business

• Type your OSU email address • Type your current OSU password • Click Sign In button

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Intro to Skype Phone

Adding/Sorting Contacts Click on the add person icon to add contacts or create groups.

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Intro to Skype Phone

Creating Groups

1. Click the add person icon 2. Select Create a New Group 3. “New Group” will appear at the bottom of your Groups List.

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Intro to Skype Phone

Creating Groups

Right Click to Rename, Delete, or Move the New Group.

To add Contacts, drag from another group or add from search.

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Intro to Skype Phone Adding Contacts to Groups 1. Type name in search box. 2. Right Click on name and select “Add to Contacts List.” 3. Choose Group

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Intro to Skype Phone

Sorting Contacts

• Click the Groups button to sort by Groups

• Click the Status button to sort your contacts by their current Status (Available, Busy, or Free)

• Click the Relationships button to sort by relationship.

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Intro to Skype Phone

Contact Relationships

1. Right click the contact. 2. Select Change Privacy Relationship. 3. Select the appropriate relationship.

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Intro to Skype Phone Communication and More

Hover over contact to see options:

Sends an instant message Initiates a phone call Makes a video call (if video capable) Displays Contact Card Other options 12 ORIS

Intro to Skype Phone Communicating with several people at once.

On Contact list, press Ctrl and select names. Right Click.

You can also right click on Your groups.

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Intro to Skype Phone Sharing your Screen - Select contact (double click) to open IM - Click computer screen icon

- Select Present Desktop - You can chose one or both monitors to share

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Intro to Skype Phone Forwarding Phone Calls

Use the Call Forwarding features to Forward Phone Calls to another phone or to simultaneously ring another phone.

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Intro to Skype Phone Setting up Voice Mail • Click on phone number pad icon. • Right click on cassette tape icon.

• Select option and follow prompts over the phone.

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Intro to Skype Phone Things to Know • Must complete the 911 Agreement from OCIO. • Explains 911 services • You must have internet service and be logged in to Skype to use the phone. • Do not have to dial 9 to “get out” • When your PC is locked, Skype indicates you are Away • Headset or Phone?

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Intro to Skype Phone Your Presence

Controlled by Outlook; Can be manually changed

Available – available to call or message Busy – currently not available for interactions however any messages or calls will still go through Do Not Disturb – currently not available for interactions and any messages or notifications will not go through Be Right Back – you are away from the keyboard but will be back in a moment Appear Away – you are away from the keyboard and will not be back soon Off Work – you are online but not working Appear Offline – you are offline

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Intro to Skype Phone Resources

• OCIO’s Skype for Business Knowledge Base: https://osuitsm.service- now.com/selfservice/kb_view.do?sysparm_article=kb05111

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Intro to Qualtrics How to reach us

ORIS Help Desk Website: orhelp.osu.edu • Email: [email protected] • Phone: 614-688-8288

Jody Austin • Email: [email protected] • Phone: 614-292-3484

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