FUNAN Microfinance Plc. I ANNUAL REPORT 2019 1 TABLE OF CONTENT
01 CORPORATE PROFILE FUNAN History Vision, Mission and Core Values Corporate Governance Risk Management & Compliance Code of Conduct
02 LEADERSHIP Organizational Structure Chairman’s Message Chief Executive Officer’s Message Board of Directors Executive Management
03 SOCIAL RESPONSIBILITY Corporate Social Responsibility Financial Education
04 AUDITED FINANCIAL STATEMENTS Report of the Board of Directors Report of the independent auditors Statement of financial position Statement of comprehensive income Statement of changes in equity Statement of cash flows Notes to the financial statements
05 BRANCH NETWORK CONTACT Top Branches & Staff Performance Products and Services Branch Network and Contact
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CORPORATE PROFILE
FUNAN History Vision, Mission and Core Values Corporate Governance Risk Management & Compliance Code of Conduct
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License as Non-Government Organization (NGO) Established in July 2011 as an NGO named Cambodian Association Development (CAD) legally registered with Ministry of Interior to provide the quality micro-loan to the poor for developing their community. By the end of 2014, CAD had 49 branches, 821 staffs, more than 30,000 clients with loan ២០១៩ outstanding around USD4 Million. FUNAN has grown Transforming to Microfinance Institution 51 branches, In August 11, 2015 Cambodian Association Development (CAD) received the microfinance license 637 employees, from National Bank of Cambodia (NBC) named Funan Microfinance Plc; and legally registered with USD58 Million of other government authorities such as Ministry of Commerce in June 2015 and General Department loan outstanding of Taxation in July 2015. All assets and liabilities of the CAD had been transferred and received of- ficially approval by the National Bank of Cambodia in August 11, 2015. In 2016, Funan Microfinance ២០១៧ Plc had 49 branches, 733 employees, more than 30,311 clients and loan outstanding around USD 100% of shares acquired by 10 Million. Cambodia Post Bank Plc. On 30th November 2016, Cambodia Post Bank Plc. entered into a sale and purchase agreement
(SPA) with the Company’s shareholders to acquire 100% shares of the Company. ២០១៥ The year of 2017/ Business Transformation Transformed to The change of shareholders was approved by the National Bank of Cambodia (NBC) on 4th April Microfinance Institution 2017 and approved by the Ministry of Commerce on 11 April 2017. In May 12, 2017, Funan organized ២០១១ an official shares transfer event attended from new and existing shareholders, authorities, staff and As an NGO named management, other national and international distinguished. Funan Microfinance Plc. has been Cambodian Association transformed and defined new target market segment complement to the segment of its parents Development (CAD) company, the Cambodia Post Bank PLc. To reduce loan collection at field by Credit Officer while almost 100% of loans were conducted at field, In June 2017, FUNAN entered into agreement with WING, the biggest Payment Service Proces- sor (PSP) in Cambodia, to enlarge loan repayment channels and started transforming clients to pay at officer counters and WING agents nearby them. Then, in December 2017, FUNAN joined another cooperation with Darapay (PSP) on loan repayment.
The year of 2018/ Growth and Franchises Development In June 2018, we started to implement the loan disbursement through Darapay (PSP) in the branch- less operational areas then rolled out to all coverage areas as the choice for customer. In 2018, FUNAN expanded two Branchless areas. In July 2018, FUNAN signed business cooperation with Sovannaphum Life Assurance for Group Credit Life Protection. And others business cooperation with Darapay, Cambodia Post Bank Plc., and the local shops as merchants for the loan referrals. By this year, Funan was having 51 branches, 2 branchless areas (Business hubs), 646 employees, 19,856 clients, and the loan outstanding was increased to USD47 Million.
The year of 2019/ Business Sustainability By 2019, FUNAN is having 51 branches, 5 branchless areas (Business hubs), 637 employees, and total loan portfolio is USD58 Million. For this year, FUNAN receives a break record in profitability.
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To be the best Microfinance Institution (MFI) that enables To provide innovative financial success and enriches lives of Cambodian people. products and services, that are simple, convenient, and fast; and comply with regulations.
MI SS I N O O I N
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TRUST A trusted partner in our stakeholder’s success. Within Funan, we have the utmost confidence in our colleagues to play their part in achieving our common goals. ENTREPRENEURSHIP We encourage empowerment, initiative, and transparency among employees to continue to reinvent and improve our products, services, and operational processes. ACCOUNTABILITY Own our actions, make it happen with diligence and honesty. MORALITY We take our social responsibility seriously. We apply the highest moral and ethical standards to each and everything that we do – inside and outside the Company.
8 FUNAN Microfinance Plc. I ANNUAL REPORT 2019 FUNAN Microfinance Plc. I ANNUAL REPORT 2019 9 CORPORATE GOVERNANCE Funan Microfinance PLc creates a corporate an active participation of Independent Directors in the also responsible for monitoring the implementation of Members: governance to provide greater confidence to all Company. risk management policies as defined by the Board. It Mr. Neo Poh Kiat Chairman stakeholders including partners, investors, suppliers, also plays a key role in giving professional advice to In order to focus on the critical functions of the Mr. Teo Meng Poh Philip Member creditors, customers and compliance with the the risk function of the Institution with best international company, the Board may constituted such Committees Mr. Toch Chaochek Member regulations stated in B7-08-211 Prakas of governance practice. as and when required to ensure smooth functioning of in Banks and Microfinance Institutions. In addition, Meeting: the Company. Members: good Corporate Governance ensures sustainable Meetings shall be held as and when appropriate, business operations, managing and addressing key The Board has constituted three Committees namely: The Board appoints the ROC Chairperson and the term but at least twice a year. The Chairperson of the business risks on time. of office is for three years from the date of appointment. Committee may convene additional meetings if 1. Audit Committee The ROC can be composed of non-executive directors The established Corporate Governance Structure deemed necessary. 2. Risk Oversight Committee and experts who are not directors of the Company of comprising the following parties, provides a 3. Remuneration and Nomination Committee whom are considered by the board to be independent comprehensive framework to (i) independent internal of management and free from any business or other MANAGEMENT COMMITTEES auditor who reports to the Chairman of the Audit 1. Audit Committee relationship which could interfere with the exercise of Committee and not to the management (ii) independent Seven Management Committees will assist the This committee is constituted to ensure safe and their independent judgment. external auditor who is appointed by the board and sound corporate governance and it is vested with Chief Executive Officer (CEO) in focusing on specific gotten approval from National Bank of Cambodia necessary powers as defined in its Charter to achieve Members: matters, monitoring and tracking an overall company’s (NBC), the central bank, on this appointment; and its objectives. The powers and terms of reference of operation performance and also fulfil their roles and this party submits direct report to the board (iii) Risk Mr. Teo Meng Poh Philip Chairman the Audit Committee are comprehensive and comply responsibilities delegated by the CEO, report to the Management function is reporting directly to Risk Mr. Giang Sovann Member with the requirements as set out by Article 131 of the CEO on decisions and actions taken, monitor the Oversight Committee of Board level (iv) management Mr. Toch Chaochek Member Law of Commercial Enterprise, as well as Article 8 of Company’s performance, and make any necessary committees which are responsible for various day to the National Bank of Cambodia’s Prakas B7-08-211 on Meeting: recommendations on general matters arise in daily day running aspects of the Institution (v) various codes Governance in Bank and Financial Institutions. The business operations. of conduct, whistle blower policies that are in place. Meetings are held as and when deemed appropriate, Chairperson of this committee is a Non-Executive (vi) Board / committees have oversight and approve but at least four times a year. The Chairperson of the 1. Executive Committee (EXCO) Independent Director who also answers all queries important aspects such as yearly budget for expenses ROC may convene additional meetings if deemed 2. Assets and Liabilities Committee (ALCO) from shareholders at Annual General Meeting. and manpower, audit plan, credit risk policies etc. with necessary. 3. Credit Committee (CC) the execution of these policies and plans being the Members: 3. Remuneration and Nomination 4. Procurement Committee (PROCO) responsibility of the management. The AC consist of not less than 3 members. 5. Human Resource Committee (HRC) Committee (RNC) The role of the Board is defined by taking into account 6. Operational Risk Management Committee The Chairman of the AC is a non-executive, independent prevailing international best practices while ensuring This committee is constituted by the Board to meet (ORMC) Director of the Bank. All the members of the AC are compliance with local legal and regulatory framework. requirements of Governance to deliver best practice . 7 Customer Complaint Handling Committee The current corporate governance structure includes independent of the management of the Company. for the company. The Chairperson of this committee is (CCHC) the Board of Directors (BOD) and under BOD we Mr. Giang Sovann Chairman an Independent Director. The committee is responsible have professional board committees and executive Mr. Teo Meng Poh Philip Member for implementing a very good remuneration policy to be committees. Mr. Toch Chaochek Member consistent with the long-term objectives and corporate values of the company. It also recommends some BOARD COMMITTEES Meeting: procedures to select and replace board members and The AC meets as frequently as required, but no less independent individuals who will potentially become Further the Company believes that an active, well- than 4 times a year. committee members. The committee approves the informed and Independent Board is necessary nomination of senior management. to ensure the highest standards of Corporate 2. Risk Oversight Committee (ROC) Governance. Funan’s Board of Directors is appointed The Committee is appointed by the Board and consists by National Bank of Cambodia consist of five members, This committee includes three members decided by of not less than 3 members and a Secretary of the two independents Board members. The Board is the Board. It is chaired by a person with expertise in Committee. The Board shall have the power at any responsible for overall compliance with the corporate finance and banking risk management. The committee time to remove any members from the Committee and governance and oversees the performance of the undertakes key duties as decided by the Board of to fill any vacancies created by such removal. company and ensures shareholders protection and Directors and documented in its Terms of Reference,
maximization of their long term values. There is also and any such duties delegated to it. The committee is
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1. Executive Committee (EXCO) responsibility; evidence of previous performance of 6. Operational Risk Management Committee experience, effective warranty and conformity to law. (ORMC) This committee includes seven members will be 3. Head of Finance (HoF) Member permanently invited to every EXCO meeting. This 4. Head of Risk Management Member Members: The Operational Risk Management Committee (ORMC) committee is chaired by Chief Executive Officer. The (HRM) is chaired by Head of Risk Management. The purposes The PROCO Committee will comprise of the following purpose of the Executive Committee is to support of this committee is to Implement and maintaining a Meeting: members: the Chief Executive Officer (CEO), in monitoring and robust operational risk management for the Company. tracking an overall company’s operations performance Meeting shall be held as and when appropriate, but 1. Head of Finance (HoF) Chairperson Regularly, monitoring and assessing Business or and to report progress of day-to-day work activities at least a time per month. The Chairperson of the 2. Chief Executive Officer (CEO) Member Function level operational risk profile and provide from each business unit to CEO and as well as giving ALCO may convene additional meetings if deemed 3. Chief Business Officer (CBO) Member summary or associated mitigation actions to ORMC. advice and approval on general matters arise in daily necessary. 4. Head of Risk Management(HRM) Member Reviewing and improving Risk Control Self-Assessment business operations. 5. Head of Human Resources (RCSA) programs to ensure an effective Operational 3. Credit Committee (CC) & Admin (HHA) Member Risk Management (ORM) framework. Members: The purpose of the Credit Committee is to approve Meeting: Members: The EXCO member shall comprise all one-level down credit guidelines allowed under the Program from CEO (CEO’s direct reports), including: Governance Framework and credit limit granted for Meeting shall be held as and when appropriate, but The permanent committee members consist of: a customers or a group of related customers beyond at least a time per month. The Chairperson of the 1. Chief Executive Officer (CEO) 1. Head of Risk Management Chairperson the signing approving authority limit. In addition, CC is PROCO may convene additional meetings if deemed 2. Chief Business Officer (CBO) (HRM) responsible for implementation and monitoring of the necessary. 3. Head of Risk Management(HRM) 2. Chief Executive Officer (CEO) Member credit risk management frameworks and policies in 3. Chief Business Officer (CBO) Member concerning with the company business as whole and 5. Human Resource Committee (HRC) 4. Head of Internal Audit (HIA) 4. Head of Finance (HOF) Member ensure the compliance with the Program Governance 5. Head of Finance (HOF) The purpose of the HRC is to ensure that the decision 5. Head of Human Resources & Member and Monitoring Framework. 6. Head of IT (HIT) making process of internal staff appointment / Admin (HHA) . 7 Head of Human Resources & Admin (HHA) recruitment, promotion, transfer, and salary increment Members: 6. Head of Internal Audit (HIA) Member are transparent and fair and advice on staff disciplinary Meeting: . 7 Head of Information & Member The CC will comprise of the following members: action. Technology (HIT) Meetings shall be held as and when appropriate, but at 1. Head of Risk Management Chairperson Members: least once a week. The Chairperson of the Committee 7. Customer Compliance Handling 2. Chief Executive Officer (CEO) Member may convene additional meetings if deemed necessary. The committee members should be careful to avoid Committee (CCHC) 3. Chief Business Officer (CBO) Member conflicts of interest that would compromise their 2. Assets and Liabilities Committee (ALCO) 4. Head of Finance (HOF) Member The Customer compliance handling committee judgment, and should excuse themselves from any (CCHC) is created to implement and maintain an The purpose of the Committee is to monitor all elements Members: decision in which there may be conflicts of interest, effective Complaint Handling Policy for the Company. of Assets and Liability Management, and of major whether actual, potential or apparent. The permanent Meeting should be held as and when appropriate, To oversee, monitor, evaluate and recommend all concern like liquidity, limits on maximum and minimum members consist of: but at least one time per month. The Chairperson of aspects of customer perceptions, complaint and maturities for assets & liabilities and sensitivity of the CC may convene additional meetings if deemed 1. Head of Human Resources Chairperson customer satisfaction as well as service provided to interest rates. The Company’s interest is to ensure that necessary. & Admin customers. all elements of assets and liability management are 2. Chief Business Officer (CBO) Member properly disclosed and managed transparently and Members: 4. Procurement Committee (PROCO) 3. Head of Finance (HOF) Member accurately. The purpose of the PROCO Committee is to seek 4. Head of Risk Management Member The permanent committee members consist of: (HRM) Members: value for money in all procurement. Value for money is 1. Head of Risk Management Chairperson achieved in an open competitive environment in which 5. Senior HR Officer Secretary The ROC will appoint the ALCO Chairperson and (HRM) suppliers can be confident that their proposals will the term of office is for three years from the date of Meeting: 2. Chief Executive Officer (CEO) Member be assessed on merit. It does not automatically mean appointment. The ALCO will comprise of the following 3. Chief Business Officer (CBO) Member “lowest prices”; it incorporates and considers fitness Meeting shall be held as and when appropriate. The 4. Head of Human Resource Member Members: for purpose; fair market price; return on investment; Chairperson of the committee may convene additional And Admin Member whole-of-life costs; timely delivery; post-delivery meetings if deemed necessary. 5. Legal Officer and Compliance Secretary 1. Chief Executive Officer (CEO) Chairman support; environment sustainability; social 2. Chief Business Officer (CBO) Member
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In 2017, 100 percent of Funan’s shares has been conducted regular trainings and timely take corrective of market standards. At the core of these efforts are This Code of Conduct sets ethical standard for Funan transferred to Cambodia Post Bank Plc. With the action the misconduct of staff through the finding report integrity issues and the reputation risk the company Microfinance Plc. and our employees to embrace and technical supports from Cambodia Post Bank Plc., by credit control team. Robust MIS for credit product faces in its activities. The independent unit has been promote aligned to Funan’s core values. The principle Funan has been reformed the corporate governance and customer segments are regularly monitored to apointed and gotten approval from BoD and NBC contained in this Code of Conduct govern employee determine credit risk management strategies such as respectively to monitor and implement the compliance in accordance with regulation; developed Risk behavior to act professionally, transparency, integrity, credit stress test, Measurement of concentration of risk program of the company. Management Framework, created new policies. These conflict of interest, confidentiality of information, secret by customer segment and Risk transition measurement have been monitored the implementations frequently The compliance program of the company has the following: commission and bribery/thief, discrimination, money by customer segment, etc. Loan portfolio prevention by senior management team and Board of Directors laundry. This Code also provides guideline to assist methods are also being developed to apply across a). Legal compliance: Funan Microfinance PLc. to ensure the sustainable transformational process employees in understanding their obligation and institutions. has fully adhered to relevant laws and regulation. and development of company. After Risk Management creates the company culture while they are coming Funan Microfinance PLc. has created the compliance Framework and policies have been placed in to from the cross culture. OPERATIONAL RISK MANAGEMENT checklist to evaluate the performance of the company. implementation, especially in 2018, the senior Independent function of legal and compliance is the management team was taking more efforts on internal Funan Microfinance PLc. has been building a robust main facilitator and monitoring the implementation Operational Risk Framework including an Operational control enforcement through implementing of Risk of the whole company in term of legal/ regulatory Risk Management policy, a loss data collection Control Self-Assessment (RCSA), building risk culture compliance. system, and key risk indicators (KRIs) to monitor risk across the company, providing regular refreshment exposures. In addition, the company has implemented b). Whistleblowing: The Company is committed and training all staffs to ensure the well awareness and risk and control self-assessment (RCSAs) activities to to achieving and maintaining the highest standards compliancy. help constitute a risk culture in operational risk control of openness, probity and accountability. Either In 2018, we hosted the regulator on-site visit from across Funan. There are on-going RCSA workshops stakeholders or employees at all levels are expected National Bank of Cambodia to review FUNAN’s delivered to all functions and branches to enhance to conduct themselves with integrity, impartiality and daily operation, the prudential policies and other Operational Risk Management practices. Loan honesty. The implementation has been enforce within compliances; we received few recommendations for Origination System (LOS) is in developing process in the whole company to encourage the company staff other to operationalize more efficient and effective. the enhancement. to report the significant matters which may include but are not confined to: The external audit report certifies our reliable financial LIQUIDITY RISK MANAGEMENT report, compliancy with law and regulation and the • Breach of legal or regulatory requirements; Funan fully monitors its liquidity position with monitoring acceptable level of risk management for FUNAN. • Malpractice, impropriety or fraud relating to internal metrics such as cash flow analysis, maximum cash miscarriage of justice; controls, accounting, auditing outflows, and liquidity stress tests. These practices CREDIT RISK MANAGEMENT and Tinancial matters; have been supporting the company in forecasting • Potential conflict of interest situation; To assure well-managed on credit risk in a satisfactory and reacting smoothly and effectively in normal and • Endangerment of the health and safety of an level and enhancing market target segment of Funan stressed scenarios and also help the company maintain individual; Microfinance Plc., the renewal credit program has been a sound liquidity position. • Damage caused to the environment; reviewed and approved by the Board of Directors COMPLIANCE • Violation of rules of conducts applicable within the annually. This credit program is developed to reflect Company; to law & regulatory aspects, risk acceptant level, and Funan Microfinance PLc. is committed to follow • Improper conduct or unethical behavior; introducing cap for portfolio diversification to manage best practices and market standards in areas of • Deliberate concealment of any of the above likely credit exposure. Funan functions credit underwriter accountability, transparency and business ethics in to prejudice the standing of the company. team to review and screening loan proposals to order to promote sustainability. Good governance and follow with risk acceptant criteria of credit policy. We corporate social responsibility form an integral part
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LEADERSHIP
Organizational Structure Chairman’s Message Chief Executive Officer’s Message Board of Directors Executive Management
Consumption Loan Business Loan Agriculture Loan
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